General Q&A

My engagement on instagram recently shifted to India because they keep engaging with my reels. This is a problem because my automation keeps auto replying to their comments. All my business is in North America so I need to keep my engagement there. Is there a way to make it so that the automation doesn’t auto reply to anyone in India?

Hello all, I’m trying to sync my Shopify store to FB Messenger so that I can create flows in Many chat that allow customers to browse categories and products and then lead to the shopify site to copmplete the transaction.   I undertand there is not a native integration.  From my research i found that shop sync: https://www.shop-sync.com/documentation is a tool that can be the bridge between Shopify and the many chat flow.  Can you advise if this is a viable soluiton, or can anyone recommend anything else to acheive this?  thanks so much  

I am an Admin for my church’s social media and I was given access through Facebook Meta via my own personal account. I do not have the login info for the business account but it is directly connected to my personal one but when I try and connect to manychat, it only links my personal messenger. Is there a way to swap it to the other account?

Does anyone know what is the API usage limits and number of people that I can send message on 15$ account ? I am planning to add at least 10-15 accounts overtime (up to 50), According to I ll decide whether to use this application

I am trying to use Manychat for work, we often schedule a month’s worth of Instagram posts at a time, is there any way to apply Manychat to say the third post to be posted or can I only apply it to the ‘next’ post and existing posts?  

Como fazer para meus AGENTES DE CHAT AO VIVO ter permissao para alterar o nome do cliente?  

Hi Manychat team / community,I need help from a human to reclaim access or at least detach my Instagram from an old ManyChat workspace.Context My original Facebook profile (the one I used to log in to ManyChat and create the workspace) was disabled by Facebook. Since then I cannot log in to that ManyChat account/workspace. I created a new Facebook profile (now admin of my Business Manager, Facebook Page, and Instagram account) and tried to connect Instagram to a new ManyChat workspace. What happens On the Connect Instagram screen, ManyChat shows: “already connected to [account name] … Switch Account / Request access.” The Request access button turns into “Request Sent” and never resolves, so I can’t proceed. In Facebook → Settings → Business Integrations, I see ManyChat is active for my new Facebook profile, but Instagram still won’t connect in ManyChat. This has been going on for ~2 months. What I’ve already tried Removed and re-added ManyChat under Facebook Business Integrati

Hello everybody!Ive got an AI automation connected to my IG acc with the sole intent of promoting my exclusive Fanvue page (im running an ai model/influencer).However as of the moment ive gotta manually assign the ai chatbot to interact with the IG DM/contact it does not happen automatically. How can i achieve this?Best regards.

Hi everyone, I’m facing a serious issue with my Instagram account and I’d love some help or insights from the community. Whenever someone tries to follow me, a pop-up appears saying “Beware of potential scams” and shows my account creation date with a confirmation button. My account is old, active, and I post regularly. It’s verified on Meta with my ID — so this warning makes my account look suspicious even though my activity is 100% authentic. Since it started, my daily follower count dropped from 100+ per day to barely 10 😩 I’ve already contacted Instagram support. They told me to reinstall the app, but that didn’t fix anything. The only thing I can think of is that I use Manychat (a Meta partner) to send automated messages when people comment on my posts asking for free resources. It works really well — people engage a lot — but I’m wondering if this automation could have triggered the warning. Has anyone here experienced the same issue or found a fix?Any help or advice would be hu

Some chats are ending before the 24-hour window, which should be the time we can communicate with the customer.The bot sent the automation, had a 3-hour smart delay, and automatically closed the conversation because it realized there was no interaction.After the smart delay, it should have applied a previously scheduled recovery flow (for some customers, it applied it normally).But for most, it didn't apply the recovery flow after 3 hours and automatically closed the conversation, making it impossible for me to communicate with the customer without paying again for sending the message.Did I configure something wrong, or is this an application error?

Hoping someone can offer some insite or steer me in the right direction. I recently became meta verified and about 3 days ago, Instagram had this major glitch where it would not let me in. I was stuck in a loop where it would say it sent me a code via sms to login, but never would. It finally just started working again, but my many chat/insta connection is majorly broken. The many chat app says it’s connected, but wouldn’t load any posts for automation. When I tried to refresh permissions or connect through browser, nothing happened. It would open Instagram on my main feed, but not actually refresh. I contacted Meta support, they ended up having me remove manychat completely from Instagram and trying to reconnect. After doing that and trying to re-add the channel, manychat now says  profile not found/doesnt exist with a little blurb about the link being broken.” Once I reported this to them, they are saying “not on us, contact manychat.”  Sooooo…. Here I am, asking for anyone to please

Onde alterar o nome dos numeros no manychat, ja tentei de diversas formas mas parece que tem um bug pq nao muda nada ali;Alguém pode me dar uma luz??  

i need help with correctly formating my automation so that the smart delay message us actually being send 1 hour after first message rather than being passed 

Hi everyone,I'm trying to better understand how ManyChat counts contacts and how to manage my contact limit more effectively. I have a few questions: 1. How exactly are contacts counted? I deleted all my contacts and disabled all my flows, but I'm still seeing new contacts being added to my count whenever someone messages me on Facebook. Is this expected behavior? Does ManyChat automatically count anyone who sends a DM, even without active automations? 2. Contact cleanup automation: Is there a way to set up automatic rules or filters that periodically remove contacts who haven't engaged in X days? Or do I need to manually delete inactive contacts regularly? I'm trying to stay on the free plan while keeping my list clean and engaged, so any tips or clarification would be really helpful!Thanks in advance!

Hi, community. We’re having a weird problem: we have a keyword trigger for IG comments, “loyalty,” and it’s set for all comments on all posts. It’s working “sometimes,” but it’s also not firing for some people.I have not yet been able to spot a pattern here. This is an automation that’s been running smoothly for a few weeks at least. It successfully ran for the most recent comment, and it worked for me when I tested with my test account.I don’t see any common characteristic of the people it’s not working for. Some are triggering for the first time, others have been through this automation before on other posts.We have had 17 comments that should have triggered IG messenger responses over the past week. 12 have worked, 5 have not. And as I said, there is no obvious pattern.Appreciate any guidance. For this platform to be a part of our SM marketing, we need to know it’s working reliably!Thanks…Chris

Pessoal, as automações não estão sendo disparadas… alguma notícia aí? É problema geral? O que fazer! 

Yesterday, I had an issue with WhatsApp integration it was working and i got banned from Meta, but solved that through ticket with Meta directly. See thread:But today after Meta removed my ban, I linked my WhatsApp to ManyChat again and I can use whatsapp through Live chat but automations are not working. I have this banner displaying on my account of ManyChat. How can I fix this?

Hey everyone, long time MC user and looking for some feedback for our development of a physical product solution / integration with Shopify and Manychat.We rely on MC heavily and love its simplicity, but the ecommerce side of things (and not having it) is taking it’s toll. Instead of leaving, we’re building for it! One important thing I forgot to mention in the video is after serving the physical products, we can hop right back into another MC flow. Question is, is this viable? Would anyone use it? Appreciate it ahead of time!  

Hi!I’m new to this and I want to set up a giveaway automation. I used the preset Giveaway option and the condition set to make sure nobody can enter twice seems wrong to me. Once someone confirm their entry, They get tagged “started_giveaway”.So to me on the condition module it should be set to TAG is NOT “started_giveaway” so new entrants would go the green way YES and people who are tagged with “started_giveaway” would be NO and get a different message.The preset as shown below seems wrong to me. What am I misunderstanding?  

Hi Manychat’s Team, i want send to my customers link that connect their Instagram accounts to my Manychat profile. How do it?

When is the comment-to-DM feature for TikTok coming? Would be good to have it sooner. I have so much to do with it.

This would be helpful

My client asked me a messy request, fine. So I need to duplicate an automation and I already know about the option.But duplicating an automation only creates an empty shell! I have two dozen bubbles/cards/whatever and only the trigger and first bubble appear in the “duplicate”. This needs to be fixed!

As the title says, im unable to remove telegram bot from account. I have admin role (not owner), but the “remove” button isnt there for me. Then i created a second account, added a telegram bot and the button to remove does show up, but in the account i need to remove its just not showing. Me or even the person who created the connection cant see the button (we both have Admin role). What can I do? I need to solve this problem please help.

Hi manychat communityI am having an issue with some of my flows where the public reply to comments is not appearing. The setup is shown below so it should work on all posts after they comment either Timing or Pluto. I have 3 posts in total where I want this flow to work on. All of them mention the CTA of “Timing” in the video and are getting replies:For example in video one it seems to work fine: In Videos 2 and 3 however it seems to not be responding. Any reason why this is the case?