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General Q&A

Any questions you have about using Manychat.

  • 3,986 Topics
  • 8,474 Replies
3988 Topics
Choepner29
Choepner29
asked in General Q&A
One automation tied to multiple posts or one for each?

Hey, there! My client does a lot of automations linked to different Amazon lists/amazon store, blog posts, etc. Is it best to have one automation for many/all posts related to that category or an automation for each different one? How are you guys doing this? 

121
Gustavo Boregio
jcanabou
jcanabou
asked in General Q&A
Hubspot Integration Form Submission not working

I’ve integrated Manychat to my Hubspot account, and when I attempt to use the form submission feature, manychat is limited to only 20 forms in the drop down. Using the formId works as a look up, but nothing more. I’m afraid this is an integration limitation and is insufficient. Anyone find any workarounds?

61
Gustavo Boregio
samar
samarChannel Explorer
asked in General Q&A
Storing Tags in Custom Fields?

I'm trying to figure out the best way to manage tags within Manychat. Specifically, I want to store multiple tags inside a custom fields.Has anyone successfully done this? If so, could you share your methods or any workarounds you've found? I'm looking for tips on how to structure the data, add/remove individual tags from the custom field, and potentially use that data for segmentation or conditional flows.Any advice or examples would be greatly appreciated! Thanks in advance!

211
Gustavo Boregio
NicoMoney
NicoMoneyUp-and-Comer
asked in General Q&A
How to set up a telegram bot with manychat to pass meta ads clickid + utm parameters

Hi everyone, I'm trying to set up my telegram bot with manychat so that it takes the clickid + utm parameters from the landing page promoted on meta ads to make sure that it passes them to a second telegram bot always made with manychat and that the latter generates custom affiliate links with the parameters that I need for tracking every time a user arriving from the ads clicks on it.I need this to be able to track the conversions assigned to the clickid and to be able to optimize the campaigns since telegram does not support native tracking on the platform.Thanks in advance to anyone who will help me

562
Gustavo Boregio
inst bot
inst bot
asked in General Q&A
Instagram API Issue: Getting "Unsupported message tag" for HUMAN_AGENT, and silent delivery failure with other tags. Any ideas?

Hello everyone,I'm hoping to get some help from the community, as I've hit a wall with an Instagram API issue and I'm completely out of ideas.My Goal: I'm building a bot that uses an external service (Make.com with OpenAI) to generate and send replies to users. Everything works perfectly inside the 24-hour window. The problem is sending messages outside that window.Here's what I've tried (my troubleshooting journey):Official Make.com Module: I started with the standard "ManyChat" module in Make.com. Result: The module reported status: success, but the message was never delivered to Instagram. I assume it was silently blocked by Meta for a content/tag mismatch. Direct HTTP API Call: I then switched to a direct API call to https://api.manychat.com/fb/sending/sendContent to get more control and see the raw errors. This is where it got strange. Using HUMAN_AGENT tag: When I use this tag, the API immediately returns a 400 Bad Request error with the message: "Unsupported message tag". Usin

210
inst bot
arikp
arikpUp-and-Comer
asked in General Q&A
support from manychat

hii have pro subscriptioni have pricing questionsi have technical questionshow do i get support ? 

151
MarcosMascarenhas
ishmaelk13
ishmaelk13
asked in General Q&A
manychat automation limit

Is there a 4 automation limit? Why hasn’t it been mentioned? I and many others have had the issue where we cant create another automation because it’s a pro feature. 

181
rodrigo_silvano
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
How to delete these trigger?

How to delete these trigger? How to delete these trigger? can u pls advice?

121
rodrigo_silvano
thecraftybrick
thecraftybrickUp-and-Comer
asked in General Q&A
Quiz is sending me notifications for EVERY response

I’ve created a quiz and it seems to be working well but I’m getting notifications for EVERY single response.  How can I turn those off?  I’ve turned off all notifications in settings.  

121
rogerioaraujo
Uellyda Nobre
Uellyda Nobre
asked in General Q&A
I can’t link my Instagram account to ManyChat

Não consigo vincular minha conta do Instagram ao ManyChat. Aparece uma mensagem informando que uma solicitação de aprovação foi enviada ao proprietário da conta do ManyChat, mas não consigo encontrar essa solicitação em lugar nenhum — nem no Instagram, nem por e-mail, nem no Facebook. Você poderia me ajudar? Não reconheço o perfil vinculado à minha conta. Em anexo segue uma foto.

150
Uellyda Nobre
Cielo
Cielo
posted in General Q&A
Copy Paste Image in ManyChat

Hi,Is there a way to enable copy pasting of image in manychat? It is a hassle on my part if I have to save every image I need to forward. Pls. may you add that feauture. Screenshot to manychat.

433
rodrigo_silvano
Nadege
Nadege
asked in General Q&A
How can I login with my email only?

HelloWhen I log in to manychat.com, I only have the option to sign in with Google, Facebook, Telegram, or Apple. However, my account is linked to my work email, which is not associated with any of these four options.What should I do?Thank you.

666
twakawl
P
Pennycrayon99Up-and-Comer
asked in General Q&A
Trigger word not triggering DM

Hi, i’m super new here and thought i set up my first automated manychat on insta.I’ve tested in with the code using a different instagram account and it worked...but when i try using the trigger word on the post, it doesn’t send anything?Apologies if this is very simple…  

282
P
samar
samarChannel Explorer
asked in General Q&A
Manychat and GHL

Hi,I am looking to know an effective way to connect Manychat with GHL to transfer data with tags.Is there any documentation or video you can share with me?

8115
samar
Dominic
Dominic
posted in General Q&A
Automation not working - tried refreshing

Hello Everyone, I provided pictures to explain. Our automation is just not working. I refreshed permissions twice too. Any ideas what could be going on here? Thank you  

171
rogerioaraujo
Anthony.75001
Anthony.75001Up-and-Comer
posted in General Q&A
Still no ManyChat - TikTok integration? This is seriously blocking automation for us

I've been waiting for months for ManyChat to finally allow TikTok integration. Honestly, it's getting frustrating.I'm based in France and this delay is holding back my automations and campaign management.Does anyone have a workaround, maybe using N8N or another tool, to automate with TikTok anyway?I’m open to any serious solutions. Please share your feedback or hacks, because waiting for ManyChat to move on this is becoming endless…

261
Natalie Evseyeva
Manychat Team Member
Douglas Ferreira
Douglas FerreiraUp-and-Comer
asked in General Q&A
webchat/website

Hello everyone, I need some help!I’m trying to access the Website channel inside ManyChat to add a widget to my site, but the URL https://manychat.com/channels/website returns a 404 error. I also noticed that under my account settings, the Website channel doesn’t appear as an available option.Is this feature no longer supported?Or is it available only for the workspace owner or certain plans?Any help or guidance would be greatly appreciated. Thank you! 🙏

281
Gustavo Boregio
funkybylinda
funkybylinda
posted in General Q&A
Facebook Messenger

My FB Messenger automation is simply doing nothing - Ive refreshed the connections and all seems good - Not impressed so if anyone can help me sort this Id appreciate your help Many ThanksLinda 

91
rodrigo_silvano
Baden.fm
Baden.fmUp-and-Comer
asked in General Q&A
Do Whatsapp contacts count as a contact or are they separate?

Hello community! I want to know, if Whatsapp users that interact with my account and send messages count as contacts or if they are kept separate. Also, if I already have an existing contact list of Whatsapp users that have interacted with me, can I import them in Manychat and would I have to get their permission to send them messages again, even though I got that permission in the past? Thank you for your help! :)

346
rodrigo_silvano
JoannaNaicker
JoannaNaicker
asked in General Q&A
Disconnect from Google Log in

Hi all, SO i had previously made an account but haven’t used for a long time. I logged in with Google and connected my new IG. Now I realise I had originally created my account with Facebook.I want to disconnect IG from the Google log in but I cannot access it as it says the email already in use (which it is via the Facebook log in) so I can’t connect IG in the correct place with my other channels and cannot disconnect as I cannot even verify to get into the settings! So confused what to do. I do not want to log into google for IG and log in via Facebook for tip tok & FB page - help!

121
Gustavo Boregio
money.with.jish
money.with.jish
posted in General Q&A
I was charged twice, what to do?

I’m in uttermost shocked for being charged twice! I had a page on Instagram that I deleted but got charged anyway by many chats. I would kindly want my subscription on ‘Jish’ to be forwarded to my ‘money.with.jish’ account.  No! I can’t be paying twice for a service that I haven’t utilised!!

131
Gustavo Boregio
Mcaldarini
McaldariniChannel Explorer
asked in General Q&A
Whatsapp CAPI

HI ALLI’ve a site (basically a landing page) with just 1 button → a whatsapp ref url:user can click the whatsapp ref url and pay for the coaching service directly in Whatsapp.Questionin terms of META ADS, what is better to do?  a) sales camp that land on the site? b) sales camp that land on the whatsapp ref url? (in the first automation the service is explanied inside whatsapp) I set up Conversion API in Manychat, do I need set up conversion API for the site too? (with Stape or similar tool). Both of them are better or not? THANKS IN ADVANCE!

130
Mcaldarini
Mr_rusttsfg36_
Mr_rusttsfg36_Channel Explorer
asked in General Q&A
Automation (Previewing)

Is this standard when TESTING (PREVIEW) of the Automation for the First name I entered while running this test Does not show ?Good to now know You, {{first_name}}!Thank You

151
rodrigo_silvano
royz royz
royz royzUp-and-Comer
asked in General Q&A
I am getting a validation error, what could be causing this?

someone that now what is the problem?[400] Validation error: 'phone_number' - To create a subscriber you must fill in at least one field: Phone or Email or WaId; 'warning' - Permission denied to import phone, wa_id. Please contact support to enable this feature

532
rodrigo_silvano
fcsoares86
fcsoares86Channel Explorer
asked in General Q&A
Agent name on chat

Anyone can help me how can I sent an auto messagem when an agent of ive chat take the chat to start?when an agent assume the chat auto reply:Hi ou are chatting with XXXXand now starts the rest of conversation.

231
rodrigo_silvano
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