General Q&A

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

I’m at this stage and confused about the next step 

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

I have some bad news.Meta’s Instagram AI does not seem to properly recognize ManyChat.Five of my accounts were banned. To test what was happening, I created a brand-new account using a new phone, a new mobile connection, and a new email address. The account was running ads and I was replying to messages manually. Everything worked perfectly.The moment I connected ManyChat, things changed.To be clear: this is NOT ManyChat’s fault.Meta’s AI appears to interpret the ManyChat connection as bot activity, automated behavior, or unauthorized automation. My account was disabled because of it.I managed to get the account restored through an appeal. After that, I deliberately avoided using ManyChat for two days. The account remained active, ads continued running, and there were no issues at all.Then I connected Instagram to ManyChat again.Less than an hour later, I was forced through multiple security checks, identity verifications, and prompts asking whether I wanted to reverse recent actions.F

Hi,I have an automation set up with a keyword trigger on Instagram comments.When someone comments the keyword, the Public Reply works fine but the DM sequence doesn't start after.On edit it works when i do the withing 24hours window but when I save it tell me male it as a private replay and the sequence doesnt follow.before to set on save eveything ok when i click to save when i change for private replay, u can see i cant connect wth the rest How can I fix this so the DM sequence ? Thank you 

Hi! How's everyone doing? I created a new flow with the ad click trigger. The flow is set up correctly, my Instagram account is properly linked to Manychat, but I can't select Manychat as a Partner App to choose the flow in my Meta ad. I followed all the steps correctly and it still doesn't show up.How can I fix this?Thanks.

Hello, so I have removed all of my many chat logins and deleted every single ounce on both instagram/meta to many chat just so I can see if it will send the request to allow my instagram which is owned by my business portfolio in meta but I never get the request to approve me to allow my team to use it for our new followers.How can this issue be fixed?  

Olá, tudo bem?Estou com um problema ao tentar criar/acessar minha conta na Manychat.Quando tentei criar uma conta usando meu e-mail, o sistema informou que já existia uma conta cadastrada com esse e-mail. Porém, quando tentei fazer login com esse mesmo e-mail, o sistema informou que a conta não existe.Ou seja, para criar conta o e-mail aparece como já existente, mas para fazer login ele aparece como inexistente.Depois disso, consegui acessar a Manychat usando outra conta. Porém, ao tentar conectar o Instagram à Manychat, o sistema solicitou acesso justamente à conta vinculada ao e-mail que está apresentando esse problema de “existente” e “inexistente” ao mesmo tempo.Gostaria que verificassem essa situação, pois parece haver algum cadastro preso, incompleto ou inconsistente no sistema. Preciso conseguir acessar ou liberar corretamente esse e-mail para conectar minha conta do Instagram à Manychat.Esse e o acesso que pedeAqui fala que já existe uma conta Aqui fala que ainda precisa criar

Hola a todos,Estoy usando Manychat en el plan gratuito y tengo un problema con la sección de Facturación.En Configuración → Facturación solo aparece la opción “Suscripciones”. No tengo acceso a:datos de pago tarjetas sección completa de BillingSoy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados, pero no puedo modificarlos. Además, mi país de facturación está configurado en Brasil, y el formulario pide CPF/CNPJ, que no tengo. Ese formulario solo aparece cuando la pestaña completa de Billing está disponible.Ya envié 10 tickets de soporte explicando el problema. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.Mi pregunta para la comunidad:¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Agradezco cualquier ins

Good day,I would like to report a problem with automation on my account. Until recently, everything was working fine, but after connecting my Instagram account to my Facebook account, the automation stopped working.Currently, the Facebook account has already been disconnected from Instagram and the automation has been reconfigured, but it still does not work correctly.I kindly ask for help in solving this problem.

I’m facing a strange issue with one of my ManyChat automations and hoping someone can help.1. I set up a trigger keyword for an automation. But when I test it by sending that keyword, the reply I get is completely unrelated to what I have set up in that automation.2. I’ve checked all my automations in the dashboard, but I cannot find where that unrelated reply is coming from, it doesn’t seem to belong to any of my current automations.3. To troubleshoot, I turned off all automations except for the one with the keyword I’m trying to use. But after doing that, when I send the keyword again, I get no response at all, not even the correct one.Any advice would be greatly appreciated! Thanks in advance.

Hi everyone,I’m experiencing an issue with Instagram + ManyChat.When someone comments on my post and the automation is triggered, the DM is sent, but the message appears completely blank on Instagram.Things I’ve already checked:Instagram account is connected properly Automation is published Message block contains text Comment Growth Tool is active The issue happens on multiple usersHas anyone experienced this before?Is this a known Instagram API issue or is there a specific setting I should check inside ManyChat?Any help would be appreciated.Thanks!

My Instagram is connected to an old free ManyChat account. I upgraded to a paid account and need the Instagram disconnected from the old account so I can connect it to my new one. 

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

Hello Everyone, We currently run ads and we wanted to include also the marketing messages but this error keeps popping up . The Ad is already running but still an error is shown and it didn’t recognize my ad account even if its running.  

This campaign is not working at all. Any help to get it activated

Hola a todos!Les comento que tengo 3 problemas puntuales dentro de WhatsApp:1. La secuencia que cree se envían todos los mensajes de inmediato a la persona que escribe.2. Cuando tocan sobre las opciones del botón los mensajes que despliega que envían 2 veces el mismo mensaje.3. Cuando adjunto videos a la conversación no se envían.  Agradezco profundamente si alguien me puede ayudar a revisar si tengo algo mal configurado por favor. 

Hi everyone, I need urgent help.Yesterday I paid for the ManyChat Pro subscription ($17 USD) and the payment was processed successfully. However, today my account is showing the Free plan instead of Pro, and my automations are no longer working.This is affecting my business and I need to get it fixed as soon as possible. I’ve already had bad experiences with support in the past and they have never really solved my issues, so I’m hoping someone from the community or the ManyChat team can help.Has anyone experienced this before? How can I restore my Pro subscription and get my automations working again?Thank you.

Hi, I need to export contact list, not the responses in the inbox that are connected to the google sheet, I mean I have for example 4500 contacts in  my list, how can I export them to .csv file or something similar?

hey im trying to connect my instagram account but when i get to the final step it says that the account is already connected to another facebook account, and is asking me to request access. once i send the request i cant find where the request is going to so im just doing circles trying to find where its landed and have had no luck. any ideas as to what i could do?

Hi,I am trying to connect my Instagram Business account (@wellness_with_raman).Meta authorization completes successfully and all permissions are granted. Instagram, Facebook Page, and Business Portfolio are correctly connected.After completing the authorization flow, ManyChat redirects me back to the "Connect Instagram" page instead of creating a channel.Earlier I also received an "Invalid Redirect URI" error during the authorization process.Can you check whether my Instagram account is already attached to another workspace or whether there is a stale connection preventing channel creation?

Hi everyone,I’m trying to set up an Facebook Ads Trigger in Manychat for a Meta campaign that sends people directly to Facebook DM.The goal is simple: when someone clicks the ad, the Manychat flow should start automatically. I do not want to use a keyword trigger.My setup:Trigger: User clicks an Facebook  Ad First block: Facebook Send Message First message contains text + Quick Replies No First Name variable No buttons, only Quick Replies No delay No image/media No automatic next step before the Quick Replies The Quick Replies are connected to the next messages Flow has been recreated from scratch I also tested with a very simple first message like: “Hallo?” + one Quick ReplyBut I keep getting this error:“Add at least one Quick Reply to the first message to set up Instagram Ads”I already deleted and recreated the first message block and the trigger, but the issue remains.Does anyone know why Manychat is not recognizing the Quick Replies in the first message? Is there a specific setting

Hi,I created Comment to DM automation in Manychat but  I cannot choose it in Meta partner apps. I can only see flows  users clicks an instagram ad.I have no idea how to fix this. Can  you help me? 

Estimado equipo de soporte de ManyChat,Me pongo en contacto con ustedes para solicitar un ajuste urgente en la modalidad de facturación de mi cuenta vinculada a este correo. Actualmente, el sistema me está intentando realizar el cobro anual, pero necesito cambiarlo a cobro mensual de manera inmediata.Como agencia, gestiono múltiples cuentas y este error en la modalidad de pago está deteniendo nuestra operatividad. Necesito solucionar esto para poder seguir escalando y vinculando más cuentas de clientes a su plataforma.Solicito de su ayuda para: Revertir o cancelar el intento de cobro anual. Habilitar la opción de suscripción mensual en mi cuenta. Quedo atento a su respuesta para proceder con el pago correcto.Cordialmente, Sebastian Bernal Jaramillo