General Q&A

      What are the numbers tracking? I have a lead gen that is ONLY accessible through organic social posts, using ManyChat. I’ve added a screenshot of ManyChat analytics and a screenshot of my Klaviyo list growth for the same period.Is the 2817 total views/impressions? What is 65.5% and what is 5%? These numbers don’t make sense at all. I’d appreciate some clarity.

In manychat whatsapp, how i can force a trigger for any text message or image, i do not want to use contain or is or uch formuals. i tried dos not contain XXXXXXXXXXXXXXXX but it did not save my settings.  

Hi,I have been going round in circles with chat support trying to get this to work. It seems there is a blockage on my instagram business account that isn’t sending to new follower - it hasn’t sent to anyone. It tells me to go onto messaging tools in settings on instagram but I can never find the settings or toggles to turn on/off in the first place. I really need to chat to an actual human for some help! Anyone had this problem? Or know how to fix it? Any help would be greatly appreciated x

we got a number that has whatsapp business number, now we want to connect it to manaychat, but not sure which option i need to use (Create a Whatsapp buisness Account VS use whatsapp business App? and why?:-   

When connecting WhatsApp with ManyChat we have those 3 options:- Transfer your own WhatsApp numberCreate a new WhatsApp numberConnect your WhatsApp number with Coexistence [BETA]  so what are the differences between the first and third option? as both will connect to existing number , am i correct?

Original: Bonjour,Je n’arrive pas à réaliser l’automatisation “Say hi to new followers: first impressions are everything “. On me demande d’Update my Instagram permissions to say hi to new followers mais ManyChat est déjà autorisé dans mes paramètres.Savez-vous comment débloquer la situation ?Merci à vous English translation: Hello, I'm having trouble setting up the "Say hi to new followers: first impressions are everything" automation. It asks me to update my Instagram permissions to say hi to new followers, but ManyChat is already allowed in my settings. Do you know how to resolve this? Thank you.

Hello everyone,I'm new to Manychat and I'm running into a few issues.The interface is super intuitive, but a few wrong settings and the whole workflow gets blocked—and I'm paying the price for it 🤣...I'm looking for some info that I can't seem to find in the documentation:Regarding workflow testing, I find the "Preview" feature to be quite limited. It doesn't necessarily test external requests made with AI, etc. Are there any other ways to test workflows? (I'm not looking for just a simple preview; I want to really stress-test my workflow!😁)Thanks for your help, community!Alexandre

I want to build a manychat that get published to whatsapp and then show this inside our website as clickable link, now since the pricing depend on number of messages we can send, so how we can prevent a case where a fraud/hacker generates many unneeded messages to consume the pricing quote? Thanks

I am reading through the pricing at https://manychat.com/pricing . but let say we chose the Business plan which come with 7500 active contracts. so i have these questions:- what does active contract exactly means? whole chat? or per message, so a chat can consume let say 10 active contracts? can we specify to stop replying if we exceed the limit? or to say if we go beyond 7500 active contract, to only answer questions up to extra 50 USD??thanks

Is there a way to detect the language from the user first message, any provide further questions in the desired language? or i will need to explicitly ask the user about his/her language regardless of their first message language?For example, if the user say “Hi” , i can reply in engligh, if they say “Salut” i will reply in french without explicitly asking them about their language. is such a language detection possible? Thanks 

Hi everyone,I’m dealing with a critical issue and I’m honestly quite frustrated at this point.I’ve lost access to the Facebook account I originally used to log into ManyChat, which means I can no longer access my ManyChat account or manage my automations connected to my Instagram I’ve already tried reaching out to support multiple times, but I haven’t received any response from a real person, and I feel completely stuck.This is directly affecting my business, as I rely on ManyChat for automated messaging and customer communication, and right now I have no way to manage it.What I need:Help recovering access to my ManyChat account, OR Transfer ownership to a new accountHas anyone here been in a similar situation?Is there any way to escalate this or get in touch with actual support?I would really appreciate any help or guidance.Thank you

Can someone please help me to get my free month added?the link didn’t work even though the initial click screen said I would get a month free 

I want to build a manychat and publish it to whatsapp, then i want to publish this as a clickable link inside our web site, so if a user access the website from their mobile device and click on the chatbot image , what will happen ? will it open inside whats-app application automatically ? and what will happen if they click on it from their PC then they should be login to whatsapp inside their PC , as well? 

Hi All, I am new to ManyChat and i have those questions:-1) Can i connect manychat to our public web site to answer questions? if the answer is Yes, then which platform it depend on chatgpt? copilot? or its own? 2) is it supported to first ask a question in English & French, and based on the selection to ask the user the other questions in their preferred languages?Regards 

I am sunscripes with tis. What if my followers go above 40K followers, Do i need to charge extra?  

Hi,We're using ManyChat API  to automate workbook delivery for our training program.What we do:Call POST /fb/subscriber/createSubscriber with whatsapp_phone to create a contact If subscriber already exists, we get error: "This WhatsApp ID already exists: <phone>" We then need the subscriber_id to set a custom field and add a tagThe problem: When a subscriber already exists, we try to find them using:GET /fb/subscriber/findByCustomField?field_id=14436572&field_value=<phone> — returns {"status":"success","data":[]} GET /fb/subscriber/findBySystemField?phone=<phone> — also returns empty dataBoth return HTTP 200 with empty arrays, even though the subscriber exists and the custom field wa_number (id: 14436572, type: Text) contains the exact

apparently i have to qualify in order to be able to use this feature so what are the qualifications?

**Goal:**I connected ManyChat with ChatGPT (GPT-4.1) using the native ChatGPT Actions integration to automate customer responses for a fitness center (Golem Club) via Facebook Messenger. The bot should answer questions about pricing, memberships, locations, rules, and promotions.---**Architecture I built:**- **Bot Fields** — knowledge base split by topic: `faq_prices`, `faq_membership`, `faq_rules`, `Locations`, `Operators`, `promotion`, `support`, `age`- **User Fields** — `user_question` (customer's question), `gpt_answer` (GPT's response), `need_human` (flag for live agent handover)- **Flow** — Default Reply trigger → welcome message → waiting for customer input → ChatGPT Actions → send response back to customer---**Problem I'm facing:**After the welcome message "Good day" the bot imme

Hey everyone, I have a Pro account and my Instagram comment trigger has completely stopped working. When someone comments on a post, no DM is sent at all.Here's what I've already tried:- Reconnected Instagram from scratch (deleted and reconnected)- Updated Instagram permissions multiple times- Recreated the automation from zeroStill nothing works. Has anyone experienced this? Could it be a Meta webhook issue on specific accounts?Any help appreciated!

Hola Manychat tienen actualizaciones para automatizar los comentarios de tiktok como lo hacen con instagram?

Hey,I have deleted all my contacts and im trying to re import them. Systems show 0 subscribers but after importing it says 406 contacts ignored as if they still exists. There was no change in the contacts’ details, i just removed some of them.

Hello ManyChat Team,I’m currently considering using ManyChat for our Instagram shop automation and would like to ask whether the following workflow is supported and safe to operate within Instagram/Meta policy.Our planned automation flow is: A user leaves a specific keyword comment on an Instagram post An automatic DM is sent to that user The system checks whether the user follows our Instagram account If they are following, a coupon code or private link is sent automatically If they are not following yet, a follow prompt is sent first We estimate approximately 200–300 automated DM sends per day depending on campaign performance.Could you please advise on the following: Is this workflow fully supported through ManyChat’s official Instagram integration? Is follower-status checking available within automation flo

Hey!My Instagram account (wolfharry1021) was suspended a long time ago.I later created a new account called wolfharrynus.Could you help me cancel this order and the payment?I’d also like to transfer everything to this new account.Sincerely,Harry

Hi there! For about 6 months already I’m seeing low delivery rate for Messenger messages ranging from 7% to 56% on numerous accounts. There are no links included in the copy, no highly-promotional content, etc. Has anyone find a solution for this?

I'm having a problem getting my Facebook and ManyChat to work together. When someone goes to my auto DM and types in the keyword word, I get a notification on my phone that they did it, but they don't get the link to my registration page in their comment section like it's set up to do. Does anybody have any idea as to how I can fix that?