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General Q&A

Any questions you have about using Manychat.

2,461 Topics
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itsalishadesignsUp-and-Comer

posted in General Q&A

No new feature or planned updated

There are no features in planned nor in pipeline, what's the point of us just sharing ideas and none of them are making to the product ?

221

1 month ago

basimbs3

posted in General Q&A

Data entry upon pressing a specific button.

Hello, I hope to activate the "Enter Information" feature if the keyboard input is locked, but only when reaching a specific stage within the bot. Thank you, everyone.

121

1 month ago

alisoUp-and-Comer

asked in General Q&A

instagram channel broadcast

hias you know instagram has a Channel for any page to broadcast to your usersso can manychat connect to broadcast so we can also automate the Channel posts or interact with users?

When I program my bot on the manychat app on my phone, for my Instagram account, I want it to send photos to the person it's talking to. When I click on Upload image, nothing happens and I've tried adding the URL of the photo, but that doesn't work either.

261

1 month ago

Katy

posted in General Q&A

Free subscription for users from Ukraine

Hey guys!Is the subcription for ManyChat Pro free for Ukrainians?

my facebook account has blocked and disconneted instagram

my instagram ID - lihorangmy facebook ID - nickcind@naver.com plz solve the problem

Hi there!I’m trying to create an external request to make.com, and there is a field “contact for testing” .Whatever I do there are no users defined… What should I do?

My recent videos aren't showing in the trigger window.

My recent reels aren't showing when I try to add a new trigger. I have tried it incognito and also have done the refresh (can't remember what it's called in ManyChat) I'm still unable to see my recent reel.

141

1 month ago

vagabondceoUp-and-Comer

asked in General Q&A

Instagram quick reply not shown to all users

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

Hi everyone, I’m new to many chat and I have an important question. I just tried the automatic DM after a comment left on my post and works perfectly. I now want to use it for another of my accounts, do I have to pay TWO pro subscriptions for this? I added my other account but still say is on the free version and doesn’t allow me to add the comment-DM option.

251

1 month ago

BorisUp-and-Comer

asked in General Q&A

URGENT - unknown problem

Hello to the whole community!I've had a big problem the last few days and I don't understand why. Maybe there's a problem with optin and adding contact but I don't know how to fix it.None of my flows are working (everything was working fine before).However, when I test with another account (my personal account), it totally works, in the editor via the test mode too...When testing with other people, either no flow is triggered (neither in comments, nor in replies to a story, nor in direct DM), or the first message is triggered (with the button), but the rest is not triggered.Each interaction is supposed to trigger the Optin, add the contact when they press the first button, and we're supposed to see the conversation in livechat?-I've checked all the settings (FB, IG, manychat) and refreshed all the permissions-Triggers are enabled-Keywords are correctly configured-Test mode works fineI really don't understand, I need your help.If you need screenshots or any other information, let me kno

Checking if the user is not a follower or not

Manychat allows me to change my automation flow basis on this condition (Whether the user is a follower or not). Recently while speaking to a fellow Instagram business owner, I got to know there is no official Instagram API to check if the user is a follower of your channel or not and there is a high chance Manychat is scraping our IG account to check for follower status. With this question, I want to clearly ask if Manychat is scraping our account to check for follower status? If not, pls provide with Instagram official documentation through which this is made possible on Manychat. Nothing can be more harmful to me other than getting my IG blocked, hence this is imp for me to

Existing conversations

Only 350 of my 2000 covnverataion in my messnger account have come through top my many chat account. How do I get the rest over? I have already tried refreshing connection settings but it didn;t work

100

1 month ago

Aravind98Up-and-Comer

asked in General Q&A

I need to have link preview for DMs sent for comments on Instagram reel, please help me out?

Hello ManyChat Community!I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying. Comparison:Message Without Link Preview here below Message With Link Preview (Expected Output): an image is visible for the same link just above the message Seeking Your ExpertiseHas anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.

My automantion wont work

The last two campaigns I’ve created won’t publish with out being “activated” and I don’t know what was done differently from my current campaign since my last one to make it stop working. Please help. I keep On getting the “GoPro” message to make it work but I’m not asking for a pro level automation.

Why aren't my audios playing for everyone?

I created automation for my business. I'm using audios, images, texts. However, my automation is no longer loading the audios. Could anyone help me with this? Thank you very much in advance.

How to send WhatsApp Flow to Many Chat?https://developers.facebook.com/docs/whatsapp/flows/

No automated message to the same user

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

261

1 month ago

DimedocsUp-and-Comer

asked in General Q&A

Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working

17513

1 month ago

shai-aiUp-and-Comer

asked in General Q&A

Problematic characters in user input

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

Instagram send comment stop working

I had this flow that get people info to be contacted later via email or a phone call, it started with a comment in a post then it takes you to the DM and ask you to tap in a button to start all the process. it worked well but I noticed that in some point the button stop working, when I preview it doesn't seems to have an issue but when a coworker tried to do all the process and tapped the button it start refreshing the tab, I'd try to do it with several coworkers and it happened every time.PD: I don’t need the button, but a don't know how to jump directly to the next step or if I there is some way to just put some text and then the next step.I’ll index the reel link and a screenshot of the flow. https://www.instagram.com/p/DBMoi3wu-L5/Have someone had the same issue o knows how to solve it?

Change FB Page on Paid Plan

How do I change the FB page associated with my paid account?

Do installed templates update automatically?

Hello! If my template is installed by other users and I update the template, will the update automatically take place for the users as well? Or do they have to uninstall and reinstall to get the latest version of my template?

171

1 month ago

Cristina ZuzaUp-and-Comer

posted in General Q&A

I have a question regarding our current plan.

Dear ManyChat Support,I hope you're doing well.I have a question regarding our current plan. We are currently on the Marketing Automation plan, which includes 20,000 contacts, and we have used 15,435 contacts so far. The details of our plan are:Plan: Marketing Automation20,000 contacts included15435/20000 contacts usedCost: $125/monthStatus: ActiveWe are considering deleting some contacts from our database. If we reduce the number of contacts, would it be possible to switch to a lower-tier plan that better matches our new contact count?Looking forward to your response and any guidance you can provide.Thank you!Best regards,Cristina

356

1 month ago

livelikemad.coChat Surfer

asked in General Q&A

Adding a Tag to ManyChat Contacts from ActiveCampaign

I would like to add a ManyChat tag to specific users from an Active Campaign webhook. I’d like to tag someone who’s purchased something via ThriveCart, and thinking I need to utilize AC but wondering if I can do it via Zap using a ThriveCart → ManyChat automation?

1037

1 month ago

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