General Q&A

I recently made some changes in my meta business portfolio, but I did not expect that was going to damage the connection with manychat.I have tried to re-connect it multiple times, trough its facebook page, trough instagram, but nothing works.Manychat says the connection has been done, but I don’t receive any messages in inbox, and none of the automations I have work.Please if somebody can help me, I’d appreciate it.

Hi everyone,I'd love to get some advice from those who have experience running ManyChat automations for Facebook and Instagram comments.Our biggest challenge isn't getting people to comment—it's making sure those commenters actually enter the Auto-DM flow and successfully receive the messages.Right now, we have a large number of people commenting on our posts, showing genuine interest in our free eBook. ManyChat sends the opening message, but only a small fraction of those messages are actually delivered successfully. As a result, most interested commenters never continue through the automation.This means we're losing the majority of our leads at the very first step—the opening message.Our main question is:What are the best practices for maximizing the number of Facebook and Instagram commenters who successfully enter the Auto-DM flow and receive the first message?We're hoping to learn if there are ways to improve:Auto-DM delivery rates. The percentage of commenters who successfully en

Hi there,  so my delivery rate has been around 30% for some time which I think is very low, too low. However since 2 days my delivery rate is 1,5%. Yes, manychat sends all messages but it wont be visible for my recipients. I tested this with my boyfriends account. He commented on my facebook post (I solely use facebook) and my page did send the dm but the dm is nowhere to be found in the messenger inbox (also not the spam requests) from my boyfriend. Very disappointing. So my sent rate is 100% and delivery rate 1,5%. I opened 2 tickets and they both got completely ignored. I am in my trial period and I am not able to test the service correctly because it is not being delivered (or is this service just fake?) and the support is so far terrible. Help! 

Hey there - we are launching a new chapter page for our company - @sobersupper.atl - and when I go to connect ManyChat with the account, it says the password is wrong. I then changed the password to confirm I knew it was correct, and it still said it was incorrect. I changed it a second time just to be even more sure, and still - it says the password is wrong. I tried to connect it via meta - access denied. Then I selected the option to connect it via Instagram - access denied. Please help ASAP, as we are launching the new page this week. Thank you!

I tried the DM new follower automation and now NONE of my automations work! I've already tried refreshing the permissions, and still nothing. I removed ManyChat permissions from my Instagram, then tried to reconnect. From the business.facebook.com side it looks like it's connected, I can see ManyChat there, but if I go to my Instagram account, ManyChat isn't listed in the permissions. I've submitted a support ticket for ManyChat support, but still haven't heard back. NONE of my automations work right now so I’m having to manually reply to everyone and I’m in the middle of a launch! Can anyone help please?

ProblemSince Meta introduced the 24-hour messaging restriction, we now have to use Utility Message Templates to send broadcasts to Messenger subscribers outside the 24-hour window.The problem is that Utility Message Template buttons currently support only external URLs.For ManyChat users this creates a poor experience because we cannot trigger a flow directly from the button.Instead we have to:create a Messenger Entry Link insert that URL into the Utility Template when the user taps the button, Messenger opens the device browser the browser redirects back into Messenger only then does the automation startThis extra step causes a significant drop-off.Many users:don't wait for the redirect, close the browser, have browser restrictions, or the redirect simply doesn't work correctly on their device.As a result, a large percentage of subscribers never enter the automation.Proposed solutionAllow Utility Message Template buttons to have an additional action besides Open Website:▶ Start ManyCh

I just received an email saying I’m at 70% if my active contacts. I’m on the pro plan. The email said this won’t reset until my plan renewal date. I thought it resets at the beginning of each month? Can anyone help with this?

Hi, I'm having an issue with my Instagram automation using a Condition step based on "Follows your account is true".For some users, even though they do follow my account, the condition doesn't match the "Yes" branch — it falls into the "If not" branch instead. When I check the custom field I use to monitor this variable, it shows "Invalid Variable" for these contacts.For other users, the same variable resolves correctly (returns 1/true) and the condition dispatches as expected.Troubleshooting already done on my end:Refreshed the Instagram connection Followed the official IG automation troubleshooting guide Checked status.manychat.com — all systems show operational This is not one-time trigger behavior — it's recurring and affects new contacts on an ongoing basisCould you help me understand why this variable sometimes fails to resolve for contacts triggered from a comment on a Post/Reel? Is this a known issue with the Instagram API sync, and is there a way to make this more reliable (e.

قبلا مانی چت به این پیجم وصل بود ولی دیگه نمیتونم وصل شم راهنمایی کنید kermani_teacher

Hi support team, I would like to request your support to get a json. I tried to follow the workaround mentioned in the topic below, but it did not work, so please can you help me to get this json?  

سلام من قبلا به مانی چت وصل بودم ، برنامه مانی چت پاک شده بود و مجدد قصد وصل شدن دارم ، چندین بار تمام اتصال هارو پاک کردم ، پیج فیسبوک رو تغییر دادم ولی اتصال نصفه میمونه چیکار کنم 

Eu liguei a automação no Instagram e fiz o teste com meu outro perfil e a mensagem foi enviada com sucesso, porém as pessoas estão comentando e a mensagem não está sendo enviada. Para não dizer que é todas algumas são enviadas mas a maioria eu tenho que enviar manualmente. Alguém já passou por isso e consegue me ajudar?

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

I’ve successfully updated the email we use to login from a former teammate to mine. However, Manychat is not allowing me to login with my email. I’m still forced to login using the previous email and we haven’t been able to deactivate that email because of this situation. How can I troubleshoot this?

Hello,I lost access to my Meta Ads account. The WhatsApp number I was using was also connected to that account. I purchased this WhatsApp number through ManyChat.If I remove or revoke the permissions from the old ad account, will I be able to connect the same WhatsApp number to my new Meta Ads account?Thank you for your help.

Hi,My Instagram automations have completely stopped working.Instagram keyword triggers do not fire. "Say hi to new followers" does not fire. Instagram permissions refresh successfully. ManyChat is connected as a Facebook Page integration with instagram_manage_messages, instagram_manage_events, and related permissions. ManyChat is listed under Connected Apps. LeadConnector is also connected. I tested disabling LeadConnector-IG's "Take control of conversations" and the issue remained. The automations are LIVE. No Instagram events appear to be reaching ManyChat.Can you please check my Instagram webhook subscription and Meta app registration on your backend? It appears Meta is not delivering Instagram events to my ManyChat account despite all permissions being valid.

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

Hi there, Facebook just banned my only method of login which is via Facebook login. My Ads and business have been paused for more than 24 hours at this point. I’ve submitted a ticket and emailed to Manychat team but no reply. What should I do?

I would like to switch to the annual plan, but when I click on the pricing page, it redirects me to  this website: https://manychat.com/pricing where I’m unable to proceed. I tried logging in and clicking on “try 14 days for free” for the annual plan, but it just redirects me to my account and my billing is showing me as monthly plan without any changes.Could you please advise me on how I can purchase the annual plan? I have been subscribed to the monthly Pro plan for almost three months and would like to change to the annual subscription. 

I created a ManyChat account and connected it to my Instagram. Since then, an automatic message is being sent whenever someone new follows me. I have already turned this automation off and, as far as I can see, I no longer have an active account, yet the messages are still being sent. When I try to log in, I get a message saying that my Instagram account is already connected to another account. If I log in with a different Facebook profile, I see the message: “You don’t have a channel.” I’m completely lost at this point. I would like to use the automation, but I can’t log in anywhere because the system says I’m already connected somewhere else. What should I do to resolve this?

Hi everyone,Today I noticed what seems to be a new Instagram feature rolling out to users when they start a conversation with a business account.When someone opens a chat with our Instagram Business account for the first time, Instagram now displays a new screen called "Business Conversations & Privacy", explaining that Meta may use AI to improve commercial conversations.📷 Screenshot 1 attached – Business Conversations & PrivacyAfter accepting this screen (there is no option to decline it), Instagram starts showing "Tap to send an AI-generated message" suggestions above the message composer.The problem is that these AI-generated suggestions appear exactly where ManyChat Quick Replies are supposed to be displayed.Our entire Instagram automation relies on Quick Replies to qualify leads. Instead of seeing the buttons sent by ManyChat, users now see Instagram's AI-generated suggestions. The interface looks very similar, making it even more confusing for users.📷 Screenshot 2 attac

Hi,I want to change the name of my profile that appears on the other pages. For example, this name I want to change it on all pages that i am a member of. Is it possible to do? If so, how? Can i do it through the app or is the someone from Manychat support needed.In my case, creating another account with another name would not be the easiest option

Hi everyone,I'm having an issue with an Instagram automation that used to work perfectly.Here's my setup: A user leaves any comment on a specific Instagram post. The automation checks whether they're following my account. If they are, it sends them a DM with a link to a file. This workflow worked flawlessly before, but now it only works intermittently. Sometimes the DM is sent, and sometimes nothing happens.I've checked the accounts of people testing it: Their Instagram profiles are public. They don't have DMs blocked. They are following my account. The exact same automation succeeds for some users but fails for others without any obvious pattern.Has anyone experienced this recently? Is this a Meta/Instagram issue, a ManyChat bug, or is there something else I should check?Thanks in advance!

Bonjour,Lorsque je souhaite relier mon compte messenger à manychat, il me crée automatiquement un autre compte, et pas un canal supplémentaire.Dans l’urgence j’ai fonctionné comme cela, mais là je suis limité et je voudrait pouvoir rattaché mon compte messenger comme un canal supplémentaire sur le compte pour lequel j’ai payé mon abonnement et donc ne suis pas limité en terme d’automatisation notamment. Merci pour votre aide

Hi, I’m trying to log in into my Manychat account, but I only get this screen with “Ooops, something went wrong!”  If I click to update the page, it still gives this screen. If I click to open a support ticket, same thing. I need urgent help. I can’t log in.