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General Q&A

Any questions you have about using Manychat.

  • 3,894 Topics
  • 8,207 Replies
3895 Topics
maggiemcgaugh
maggiemcgaugh
asked in General Q&A
Glitch Making Manychat Pointless

This is infuriating! I’m having hundreds of DMs a day that are delivered, but disappear as soon as they accept the mssage. IF they happen to ask for it again (which is unlikely and costing me sales), I have to resend manually. What’s the point of paying for this service if it’s not even letting them see the message? The first message I sent MUST have the link. The commenter specifically requested it, and if I send 2 messages in a row, Instagram will block anything after the first message until they accept the request. I had the same issue when using the blocks. It works for followers, but I pay for this service specifically to send DMs for link requests on VIRAL videos. Not just to people who are already following me.  

450
maggiemcgaugh
sabadoryo
sabadoryoUp-and-Comer
asked in General Q&A
Sending images with Manychat API to whatsapp user

Whatsapp not listed in documentation, is there any way to send an image?

1060
sabadoryo
ashrantbhartia
ashrantbhartiaUp-and-Comer
asked in General Q&A
Is there a way I can set up an automation on a scheduled Instagram post? (before it is published)

Hi,I need to set automations on posts that I will schedule on Instagram, but it looks like there’s no way of doing it on Manychat. Can anyone confirm this? Manychat team, can you consider introducing this feature if absent? Thanks,Ashrant

2910
ashrantbhartia
Rafael Tipster
Rafael Tipster
asked in General Q&A
AUDIO

Como adicionar um áudio no funil que quando chege para o cliente apareça como enviado na hora ?

380
Rafael Tipster
CJ EATS
CJ EATSUp-and-Comer
asked in General Q&A
Delay IG automated DM after comment trigger

Is there a way to delay the DM after a user’s comment triggers? I would love to be able to have the DM sent a minute AFTER they comment on my Reel.They are clicking the link immediately upon it being sent and NOT watching the video all the way through, which hurts views and reach with the algorithm. If this is not a feature currently, please make it one!

400
CJ EATS
Clara
Clara
asked in General Q&A
how to add chatnot to website according to the new update?

Hello, I want to add chatbot to my website, how can I do it using manychat? i saw videos and illustrations but on older version of manychat, anyone can help me? 

460
Clara
wojcieechowska
wojcieechowska
asked in General Q&A
Request sent

Hi! I can’t conect with Instagram. It stops at Request sent, and before that no one created an account on manychat. What can be done about it 

770
wojcieechowska
LuxyUs
LuxyUs
asked in General Q&A
SmartDelay for Instagram DMs Not Working

My SmartDelay to send a follow up instagram message does not work on any of my automations. Even when I wait the 24 hour period, check 2-3 days later, the SmartDelay still has not sent any of my follow up messages. Does anyone know how to get this trigger to work? This is my current flow: Instagram follower comments on reel > I send them an automatic DM with the link to my ebook > SmartDelay to send a follow up message 2 days later asking if they had a chance to check out the link I really appreciate any insight here. I’ve included a snapshot below of my flow as well. Thank you!   

1041
Gustavo Boregio
Botfather777
Botfather777Up-and-Comer
posted in General Q&A
How to install Facebook server conversions in manychat

Hello, I want to install Facebook conversation API to manychat. But I need to instal pixel for correct work. How I can do that? Or maybe you have instruction about Facebook CAPI set?

670
Botfather777
BenjiSincles
BenjiSincles
asked in General Q&A
Manychat Automation not triggering Facebook conversion event

Hey, my automation is firing correctly and people are opting in and completing the flow. However, Facebook is not picking up that a conversation has started. Obviously this means the pixel is getting no data for optimisation. I am using the ‘clicks facebook ad trigger’ as the Facebook JSON trigger isnt an option in my account. I have made sure the autoresponder is disabled. How do i fix this? 

851
Botfather777
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
About Instagram Optin

Hi there, may I know if the DM List is available for Instagram now? Seems many blog posts and videos are outdated. Could you please provide the most updated onds?And how many ways for an Instagram contact to subscribe: via Instagram DM, via Instagram Story Mentions, and any more else? Thanks!

360
roseroserose
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
Instagram & Messenger Automation vs. Meta Inbox Automation

Hi there, may I know if the Facebook and Instagram automation will be contradicted with the one that directly set in business facebook inbox? Thanks

350
roseroserose
swayamdhawan
swayamdhawan
asked in General Q&A
Manychat Pixel Trigger on webpage load

Hey team, I want to trigger the manychat conversion and money event when webpage loads. I have added “onload” javascript in my html coded website earlier it was working fine, But now I need to install the same on funnel builder Creatofy in Footer Section. I don’t know what code I need to write to trigger the event during onload. Can you guys please help. Here was what working earlier in body tag when page loads.  --------------------// Page visit - conversion event<body onload="window.MC_PIXEL.fireLogConversionEvent('Visit - Checkout: Manychat Course')"></body> Looking forward hearing from you guys soon on this. 

510
swayamdhawan
daniellkiefer
daniellkieferUp-and-Comer
asked in General Q&A
whatsapp api store hour in profile (HORARIO NO PERFIL WHATSAPP API)

Aonde que eu consigo colocar horario no perfil , nao estou achando dentro do whatsapp, o meu perfil esta sem informacao de horario e (integracao com instagram (tipo quantidade de seguidores) ja vi em outros sistema de WHATSAPP API que os perfis tem, só nao achei no MANYCHAT???

282
daniellkiefer
JPH
JPH
asked in General Q&A
Delivery Cost with Stripe or Paypal

Hi everyone, I have a doubt. How can you calculate the delivery cost of a product when you are using the pay button in an automation? Thank you in advance. 

151
Gustavo Boregio
The Collective
The Collective
asked in General Q&A
Automation not work against the contact event trigger

I created an automation that triggers when a new contact is created or a tag is applied. However, when a new contact is created and a tag is applied, the automation does not send a WhatsApp message as expected. On the other hand, when a user sends a message on WhatsApp with a defined keyword, the automation successfully sends a WhatsApp message, as intended.     

3435
Gustavo Boregio
kNot Apple
kNot AppleUp-and-Comer
asked in General Q&A
dynamic Contact field

I’m using many chat web portal, editing a flow to be able to capture the contacts 1st name. after this step, i opt to use the users input (response) to say Got you ( user inserted name) this step never follows through. i always get a response showing the backends attempt at remembering the persons name. I’m confident im missing something, chatgpt seems to be giving me steps from an outdated manychat instructional.

160
kNot Apple
userguy
userguyUp-and-Comer
asked in General Q&A
"Couldn't load Posts or Reels" error

Hi allI got this error "Couldn't load Posts or Reels" when trying to set the automation chain and select the reel for the autoresponder. I am using desktop pc and so far all the solutions or tips I could find to solve the problem, such as one Youtube video, were meant for the mobile app. In pc browser version there are no permissions to any other application and no option to select/allow them although the connection was apparently ok when first starting off with Manychat. At least it did not complain of any connection errors.And secondly, is it true that only in paid Pro version the autoresponder can be set to all posts/reels? Not just for one as in free plan.Cheers

161
userguy
dime baby
dime baby
asked in General Q&A
Chat automation

Hey everyone! I need some help. I am confused about the automations for IG. So, I have set up an automation that send someone a message when they comment a keyword. That part works. However, if they don’t buy the product or just click on the link, I have another message that kinda reminds them that they didn’t make the purchase.. I currently have that message on Smart Delay for 1 day after they get the initial message, but the second message hasn't sent out to anyone but 4 people. I am so confused. I have over 70 on passed & over 100 on pending. 

160
dime baby
Denise-SMD
Denise-SMD
asked in General Q&A
Two Pro Accounts

Hi all, I set up two Pro-Accounts for my client, one for Facebook and one for their Instagram. But I think this is now a mistake? It looks like I can have one account for both channels. is this correct? And if it is how can I cancel the Pro on the Instagram and move the contacts into the other Pro account?

241
Gustavo Boregio
chazchenko
chazchenkoUp-and-Comer
asked in General Q&A
Previewing a Whatsapp Flow gets stuck at email address step. Does not finish

So I’ve created a whatsapp flow. There is a step where I ask the contact to provide his/her email address. Upon previewing this in whatsapp, the flow does not continue to the end even after typing in my email address. See screenshot of the flow, and a screenshot of the whatsapp conversation. Any idea why it’s not taking me to the final step? 

571
Gustavo Boregio
chazchenko
chazchenkoUp-and-Comer
asked in General Q&A
How to collect the button answers and store it as a contact field

Hi, I’m a beginner here. I am trying to build a lead gen flow that pre-qualifies the user. I am using Whatsapp as the channel. If I add a button to a whatsapp text message, how do I store the answer they selected as a custom user field? Example scenario: The Whatsapp message says “please select the dental treatment you are interested in” > the user selects option A How do I store that answer to the user’s contact data? Worth noting that I won’t collect the users contact info until the end of the sequence. 

1563
Gustavo Boregio
AlejandroHC
AlejandroHCUp-and-Comer
asked in General Q&A
I don't have the rules option?

Hello, I'm taking my first steps in Manychat, I want to know how to set rules (I don't have the rules option)I already know how to tag contacts, but I don't know how to ensure that those tagged contacts are sent a follow-up sequenceI need help please 

2062
skyrootdigital
Sara Ahmed
Sara Ahmed
asked in General Q&A
what is the difference between "visitor" and "subscribed" and what is definition of "No of Runs"?

Greetings,I’m new to manychat & i’ve been thrilled with my first automation! The thing is unfortunately  i can’t interpret the numbers. Actual number of trigger (Comments) on my Instagram is way higher than number of contacts and in the contact list there is visitor and subscribed, what is the difference between them? did he subscribe to my IG Account (became a follower?) or he simply clicked the link i sent using manychat?Is the term “Active contact” Represent number of contacts receive my message? The Automation is simple, reply to each comment with a message that include a  certain link. Thanks in advance.

5531
Ribiselchen
xxjops
xxjopsUp-and-Comer
asked in General Q&A
Can't generate hash for Subresource Integrity

I just want to ask for a help, as I am developing a WordPress site and I have an issue with Mozilla Observatory grade because of SRI issue. I need to hash the snippet from manychat to apply an SRI fix. 

181
xxjops
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