General Q&A

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list? Hi everyone! 👋 I’m setting up a flow in ManyChat to collect user consent for joining my Messenger broadcast list. I want to include an image to make the message.What’s the ideal image size kind of message to ensure it displays well?It is here the “upload image” i am asking about  

 When a customer leaves a comment containing a characteristic keyword on a post, how is a DM sent to the customer? Is it the customer's email or a reply to a comment on the post?

I am interesting about this message “Note the automation will not work if you boost this Post or Reel.”I am using free plan, if i’ll buy PRO, will automation work with boost this Post or Reel?Help, please! Thanks.

All comments or reactions on my posts or stories are triggering the flow.Guys, I'm having a very unusual problem with my account that has never happened before. I programmed the funnels as usual, with word triggers, etc.However, it seems that a bug has started, and any comment or reaction on my stories is triggering the flow that I uploaded. I've already checked the triggers, and they're correct. I've already updated the permissions and it didn't work...My hair is already gray and I don't know what to do anymore. Can anyone help?

Dear community, I need help - I created a quiz to help my audience determine the next step in their career. The quiz progresses diferently depending on what they answer, so it’s not based on points. At the end of each route I need to know what’s their profile, to set an email sequence to this user. So I need to have, in the spreadsheet, their name (what they answer their name is, not the insta handle), email, and the profile result. I’ve tried to do that by creating tags to each profile, but I am not sure i am using it right, because the spreadsheet doesn’t get updated with the tags created. Here is the automation - https://app.manychat.com/flowPlayerPage?share_hash=745603_327bec78a9d295e05bd6f2424d36d6c53aa7739dAny help is very much appreciated, I am losing my mind haha

Hi everyone!  I'm a spray paint artist from Taiwan, and I showcase my artwork on Instagram and my personal e-commerce website.I have a few questions about using ManyChat AI:Can ManyChat AI send images of my artwork to customers during conversations? For example, if a customer asks about a specific theme or painting, is there a way to make the AI send them the relevant picture? I'm currently using a manually designed conversation flow in ManyChat. Is it possible to combine my custom flow with ManyChat's AI chatbot at the same time? Are there any video tutorials or guides you’d recommend for setting up ManyChat AI effectively?Thanks in advance for your help! 🙏✨  

Any idea why this FB page that I am the admin of is grayed out?

I have a marketing agency and would like to resell Manychat’s services to my customers. How can I go about doing this in becoming a partner and is it even allowed in the first place? 

My Pro Account always directs to Meta Business - Is this normal?  how do I correct this 

I was only going to try Manichat for two weeks for free, but the payment was automatically made. I used it once during the free trial, and I want to refund Manichat  

Hi, I’ve spent the past few hours looking through all the support docs. Nothing is showing where I can find the Json code to drop into FB.  I have an active automation and cannot, for the life of me, figure out where to find the code I need to drop into my ad.  Please spell it out for me like I’m -9. Thanks!

Hi! I created an automation to send a DM upon a comment with a keyword. I set it to trigger with any post, but it won’t work with a FB ad post. I tried adding the post’s ID and Manychat won’t find the post. The post isn’t showing either on the list when I try to set it to an individual post.I need this to work as my regular “comment X and I’ll DM you” posts, only that this time it’s from an ad. How can I make it work?Thank you!

Dear ManyChat Team,I hope this message finds you well. I am reaching out to request your assistance with activating the Pro version of ManyChat for $15. I have already been in contact with your support team via email, specifically with Mauricio Scaglione, and my ticket number is [#255083].Here is the issue: I would like to subscribe to the Pro plan, but my credit card is consistently declined during the payment process. I contacted my bank (Klarna) to investigate the matter, but they were unable to identify the reason for the declined transactions.Since the Pro version is critical for an important project I am working on with an expert, I kindly ask if you could provide an alternative payment method, such as PayPal, or suggest another solution.It is crucial for my business to activate the Pro plan as soon as possible, as my customers are eagerly waiting for this project. I would greatly appreciate your support and a prompt resolution to this matter.Thank you very much for your help. I

I was going to buy a WhatsApp number directly from Manychat to integrate it into my account, but then I got this screen.What I understand is that, practically, Manychat forces me to keep the PRO version to use the WhatsApp number I bought with them.Am I right or can I also have the WhatsApp number purchased with Manychat with the free version of the tool?   

I want to have a system identify the posts from Facebook Groups I’m part of that meet certain criteria which I’m qualified to reply and someone provide an automated response on some conditional logic. For example, if there are posts in a group asking for Quotes on airbnbs that have 5 bedrooms minimum for specific dates and locations, and these match mine, I would like to autoreply in the way each Facebook Group requires. Does Manychat support this use case? Does anyone know if Facebook Group comments allow it for automation? The problem to solve is to automate a very manual and timely process every day to see which Group comments I am qualified to answer. 

When I'm trying to set up my Facebook automations, when choosing to turn on ‘public auto-response in feed’, it gives me this message - “We need to get advanced Facebook permissions from your account to use this feature. Ask the page owner to grant permission.” but no guidance on what I need to do. I’ve searched my Facebook business account settings and can’t find what to do. I’ve also tried Google but no luck! I’m likely just being dumb! Has anyone had this problem and knows how to fix it? Thank you!!!

I figured it out! It will work if you’re on the website! Hi! I’m trying to create an automation for older posts and they don’t show up for selection when I’m trying to setup. Does it only allow to go back for a certain period of time? Thanks! 

Hi Guys, I am stuck with my account login. When i reset my password, it goes to my email which is Gmail. But when i login it using Gmail, it says the account dont exist! please help me!

Hello! I have my old/deactivated instagram account connected to many chat however I cannot seem to figure out how to replace that one with my instagram that I now have. Any idea how to do this?

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!

Hi all,i want to integrate my Chatbot (Hybridai.one - like Chatbase) to ManyChat and create a communication flow for the user based on AI. Ideally i would not want to use make.com or anything else on top. So i am trying to get it done in an Manychat Automation. The only thing i am missing is between two dynamic content messages is something like “wait for user response”. The only thing i can find is “delay”. Any idea how to solve this within ManyChat?BR Stephan

How do we link instagram channel link in DM without opening to a new tab ?For example my automation looks like for stories, where Im basically asking users to join the IG free channel.But now when they click the link, it goes to a new window, while it should open within instagram channel page directly and let them join. The new window opening isnt working for channels and users not able to reach the channel. How do we make sure, the click opens within instagram and directly goes to channel page instead of opening a new window ?   

Good afternoon from Buenos Aires, community!I’ve been improving our AI CHAT BOT to the point that it’s working REALLY well. But i Have one problem. I can’t find an effective way to label the chats of people who NEED a human attention to resolve a problem or question. This is the most common sense solution i’ve found to implement, but it don’t seem to work well. In synthesis what I would need to do is: When people chatting with AI say the world “TALK TO / HUMAN / PERSONA”, [or it would be even better if AI recognized the situation] send that chat to a label to be more easibly found by our representatives.  Hope someone can help me and thank you very much in advance! 

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger