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General Q&A

Any questions you have about using Manychat.

  • 3,897 Topics
  • 8,214 Replies
3898 Topics
jahermoso
jahermoso
asked in General Q&A
Automation didn't trigger on a comment

Hi Support Team, We noticed that some comments didn’t trigger the automation. Sample below: 

260
jahermoso
Balamondo
BalamondoUp-and-Comer
asked in General Q&A
what'sapp cant be verified.. plz help

hi i was connect my business what’s app to my manychat account and now my  business what’s app loged out and i cant access to my business what’s app and i cant get the verification code to active my business what’s app?i need to get my msg by business what’s app in my android fone any help plz

220
Balamondo
luanaferreira
luanaferreiraUp-and-Comer
asked in General Q&A
contatos

Pessoal, há alguma forma de controlar contatos?? Poxa, eu não sabia que tinha que ficar excluindo contatos e fui cobrada quase 100 dólares por isso. Tipo, eu não faço funil nem nada, não preciso ter lista de contatos, o que fazer??

250
luanaferreira
lucasvillela
lucasvillela
asked in General Q&A
META UPDATE: New messages must be approved first!

It seems that META updated Instagram, and as everyone knows, whenever an update comes there also come side effects.Alberto Magnus shared 2 prints of one of his clients.Apparently, when receiving messages from new people, this message will fall into the requests tab and will need to be approved by the APP. Therefore, the automation trigger will not work for those who have never sent a message.In the Facebook Graph API, there was an update on 04/08/2024.Is anyone else experiencing this or have they already received this update?  

861
Madina
Madina
MadinaUp-and-Comer
asked in General Q&A
new contact: problem of automation

Hello! I have a problem that my automations on reels do not work if a new contact write there. I had no problem earlier. But last 3 months Ihave this problem and do not want to write to everybody manually “write me in direct”. Do you have some this problem solving? thanks!

200
Madina
altafdev
altafdev
posted in General Q&A
Will our WhatsApp account be blocked if we send messages to new users through automation and broadcasting?

Will our WhatsApp account be blocked if we send messages to new users through automation and broadcasting?

740
altafdev
Jaredemanuele
JaredemanueleUp-and-Comer
asked in General Q&A
Seeking Advice on Overcoming the 24-Hour Rule to Maximize Email List Growth

Hello Everyone,I recently set up a sequence to expand our email list by offering a free program. Initially, I attempted to process our contact list of about 5500 people through this sequence, but only 100 were successfully added. Perplexed by this, I contacted support and learned that there's a 24-hour rule I wasn't aware of, which restricted the number of people who could be processed. I've already developed an effective email list funnel that works when recipients click a link, but now I'm uncertain how to proceed given the constraints of the 24-hour rule. Does anyone have advice on how we can effectively engage these leads and integrate them into our email list? I’ll Leave the rule down below. Thank you in advance for your suggestions! 24 Hour Rule:The purpose of the 24-hour window is to regulate the messaging interactions between businesses and users on messaging platforms like Facebook Messenger. It is a policy implemented by Facebook to promote meaningful conversations and preven

911
Gustavo Boregio
eduardoduka
eduardoduka
asked in General Q&A
Existe a possibilidade de o manychat alterar o meu url se ele tiver um campo de usuario nele?

Preciso metrificar o numero de cliques no meu link e uma das maneiras que eu pensei é utilizando um parametro dentro do url que informe um campo de usuario de uma acao do manychat. Gostaria de saber se é possivel que ele altere automaticamente isso, e se nao fizer, alguem sabe outra possibilidade?

231
Gustavo Boregio
saramokhtar
saramokhtarUp-and-Comer
asked in General Q&A
2 facebook profiles

I have 2 profiles under the same email on FB and it is a professional account but it won't recognize the one that I want to use.    Can someone help me

1017
Digitalmateus
Automator
AutomatorUp-and-Comer
asked in General Q&A
Emojis not triggering instagram automation

I have an automation for Instagram comments that should trigger when users post certain emojis (😍 🙌 🥰 💯 ❤️) in the comment of the post, however, it’s not triggering. Any help would be appreciated. 

1221
Automator
terryg
terrygUp-and-Comer
asked in General Q&A
help! auto

my automation randomly stopped worked on a very viral reel. it’s says they got the message via DM but they aren’t getting it!! i created a new automation for this reel and it’s still not working only sometimes… how do we fix this?  

110
terryg
Kamila
Kamila
asked in General Q&A
Automation worked yesterday and today it no longer sends automated messages

Yesterday I installed my first automation on a free account. It worked yesterday and today it no longer sends automated messages to people who comment on a post. What happened and how to fix it?

562
skyrootdigital
ccorcoran31
ccorcoran31
asked in General Q&A
Automations stopped working

We have been using automations for sending IG messages when someone comments on a post and all of a sudden they quit working yesterday. It’s not showing any of our recent posts for us to connect the automation to. Can anyone offer any suggestions?

300
ccorcoran31
Lori Moore
Lori Moore
asked in General Q&A
Everything falls apart in editing mode

I am so glad this only began happening a couple of weeks after I set up things relatively the way I wanted them. BUT I can not edit anything successfully in a flow now, the main reason being all of the steps seem to just disconnect and fall apart and part of it vanish when I go into editing mode. Let me tell you, this did NOT happen when I was setting it up in the first place. Also, a certain button appears one way to some people (works correctly and says the right things) and shows up incorrect and not working properly for others. This is just not good.

51
Digitalmateus
zel123
zel123Channel Explorer
asked in General Q&A
My head is burning 🔥😅😅 I need help with automation.

What I want to do in automation is that my automation sends one of the 50 texts randomly. When the user comes back here, the last sent text should not be sent again. Instead, one of the remaining 49 should be sent. This should continue until all 50 texts are sent. Once all 50 are sent, it should reset and start over. How can I do this?  

462
zel123
Dan C
Dan CUp-and-Comer
asked in General Q&A
Instagram direct message to new subscribers

Hi all,Is it possible to have many chat send a templated message to all new followers of my Instagram account when they follow? Thanks 

3861
Digitalmateus
marcos diasis
marcos diasis
asked in General Q&A
automaçao comentarios instagram

pessaol, eu mudei o nome de minha pagina e fui criar outro fluxo, deletei todos os fluxos para criar um do zero, mas mesmo criado a pagina nao puxa dos comentarios o fluxo novo, so o antigo fluxo, como posso resolver?

151
Digitalmateus
Yanin.thai
Yanin.thai
asked in General Q&A
Trigger actions only the first time someone triggers the flow

Hi,I don’t like to spam my followers. Currently when someone comments on my post they will get a dm from me. I post every day. I don’t want them to get this dm every day. Can I also make a rule that every user only gets this once a week/month?This question applies also to other triggers. Thanks!

781
Digitalmateus
golodanie_shokan
golodanie_shokanUp-and-Comer
posted in General Q&A
Is it ok to send greeting message to a new subscriber?

Hey there,I would like to know whether it is good or bad to greet every new subscriber with a welcome message and a free course or guide?  

1758
Dan C
ana paula marques
ana paula marquesUp-and-Comer
asked in General Q&A
naõ confira em posts com collabs

não consigo configurar o manychat nos posts que fiz collabs no instagram,os posts não aparecem pra selecionar depois da collab aceita,e se configuro antes,o bot não responde os comentarios.já estou no periodo pago e não sei como resolver. preciso de ajuda pois uso pra trabvalho.obrigada 

1480
ana paula marques
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Instagram Usernames in Video Demos

Is it permissible on Fiverr to include Instagram user IDs or usernames in a video demo for clients ?For instance, if I create a video demo uploaded on YouTube and share the link with a client, wherein Instagram usernames are displayed. Am I allowed to send it to the client as is, or should I conceal the Instagram usernames?

70
AwaisToor
Adnan Sh
Adnan Sh
asked in General Q&A
Integrate Twitter to Mantchat

Hello,I have a question about creating chatbot for a Twitter account, does it possible in manychat?And if not does it possible to do this using integration platforms like make.com?

3610
Adnan Sh
altanmur
altanmurUp-and-Comer
asked in General Q&A
API http External

I use Authentication Basic. But not call my endpoint.  but error the test request  

1392
altanmur
howwwwwww
howwwwwwwUp-and-Comer
asked in General Q&A
Inconsistent Trigger Response in Manychat

 I am experiencing an issue with the trigger feature in Manychat. After setting up triggers, I've noticed that they are functioning correctly for some users but not for others. This inconsistency is puzzling, and I'm trying to understand the possible reasons behind it.Could you please provide some insight into why the trigger feature might work for certain users and fail for others? Are there specific settings or conditions that might affect the functionality of triggers across different user accounts?Additionally, if there are any known issues or troubleshooting steps I should be aware of, I would greatly appreciate your guidance on this matter.

1665
Nataliemurray
ShannonV
ShannonVUp-and-Comer
asked in General Q&A
Smart Delay returns error message when "Update" automation button is clicked

 Updating automation produces error message:  Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.  How do I automate and follow up message to go out in a specific timeframe after the first message is sent?  If the message is marked “comment reply” it disconnects the Smart Delay??? Super frustrating.  Please help“Preview” loads the automation as shown:  

410
ShannonV
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