General Q&A

Hey, i’m going mad… Hope anyone can help. My automations start giving multiple responses to the Leads.Event the ones I created a year ago now not only send the message once, but 2-3 sometimes 4 times. It’s ridiculous and I dont know what to do. This caused to drop the engagement by miles and right now I think about stop using Manychat altogether!Anyone experiencing the same problems`? I could not find anything in the Q&A or Troubleshooting …Maybe someone from the Manychat Team can see into this :(

Hi guys so this is a long shot and a pretty specific issue that is most likely only going to be resolved with the help of someone from the Make team, now I have set up a scenario (on make) where I want to send a text message to a user during an AI assistant-generated call, a program called Vapi sends the data through my Webhook URL during the call and I use make to use that information to create a new subscriber ID after the user has given consent. On make it says that the phone number field isn’t filled out (in the screenshot). Now I know it is a chance in a million that anyone has ran into and resolved this exact issue but does Anyone have any advice or has had issues with creating subscriber ID’s before and may know what to do from here? Thankyou.  (btw its 100% not a data formatting issue, hence the text parser and GPT steps to make sure) 

I have a comment automation set up to send a direct message on Instagram when someone comments me on a post. However, it’s triggering even when me is part of a word (such as saME). Is there a way to fix this or I just need to remove the keyword from the automation? 

In ManyChat, is there a way to present users with a list of several options to choose from (similar to how Chatfuel does here: https://docs.chatfuel.com/en/articles/7916889-whatsapp-list-message)? The normal WhatsApp button questions are limited to 3 (and our use case requires us to present the user with 6 to 8 options to choose from). 

Hello,I am trying to make a Quiz on Facebook-Messsenger via AD.Last year I was using Json.This year it does not work anymore.The AD-Trigger works, but somehow the chat flow does not work anymore.Also I cannot test the AD in the Mobile feed.Can someone help? Or has a idea what I can do?

I have collected over 16,000 emails and names in DM - through IG comment reply. When I export the list, the csv is empty. I have tried everything. I require urgent help, this is really stopping my business from progressing. 16,000 contacts! PLEASE SOMEBODY HELP.

Does ManyChat offer a discount membership price for nonprofit organizations? We are a 501(c)(3) national non-profit organization dedicated solely to empowering young people who stutter and their families.  

Hello! As of now, when people reply i don't see their messages in telegram but just in the manychat dahsboard.How can i see the chats within my telegram? 

I’m trying to integrate Manychat to Make but nothing works. I got the API Key in MC, connected it in Make and it shows everything ok in it. But when i look in MC, nothing happens. There’s no Make option in trigger, actions, anywhere. I tried to refresh API key, tried everything but nothing works.   I was facing this problem in my account that i paid for PRO, so i created a new account and had the same problem.Need help urgent in it.  

Good day, I ran an automation on my newest Instagram post. The comments showed a comment count of 11 however, when I click, I can only see five I thave subsequently removed the post because I don’t want it to look faulty please help ASAP

Pessoal, alguém pode me dizer se o webhook nativo com a hotmart funciona? Estou a dias tentando e apesar de conectar credenciais e webhook corretamente e o evento ser enviado para o Manychat, ele não dispara as mensagens de forma alguma.  Caso tenha que fazer com o Make ou Zapier, como vocês fazem? visto que para disparar o contato precisa estar na base do Many, então eu teria que colocar algo para primeiro capturar e colocar esse contato em uma tag para depois disparar. HELP ME kk

Good day, everyone. I encountered a problem while using AI Step in the evening. Does anyone know how I can give a task or a example flow to AI Step to stop in the morning? I already used a condition for a task to proceed to the next step flow, but it doesn’t work. Thank you!

Hi Manychat Community,I'm facing an issue with bulk tag management and webhook automation. Here's my scenario:Current Setup:I have 4000 contacts with Tag X I'm trying to add Tag Y to all these contacts Tag Y is set up to trigger an automation flow The automation flow makes a POST request to an external webhookThe Issue:When adding Tag Y to these 4000 contacts, the webhook trigger is not firing No data is being sent to the external webhook The webhook endpoint team confirmed their side is working correctly and receiving properly formatted requests when tested individuallyWhat I've Already Checked:The automation flow is published and active The webhook URL is correct The trigger is properly connected to Tag Y Individual contact tests work fineQuestions:Could this be a rate limiting issue? Are there specific limitations for bulk tag operations? Has anyone successfully implemented a similar setup with large contact groups? What's the recommended approach for handling bulk tag operations th

I have added a subscription list request from the the Messenger list to one of my flows. All of a sudden, the ‘Get updates’is not showing when sending messages. I have tried creating new subscription requests and I have checked that I am sending these to new people who have never been sent one before but the ‘Get Updates’ button is still not showing

Hi,  I have a pro account and a long time ago I set up a widget in a flow I created. This is still live but I cannot locate it now. I can see it is in my contacts section under widgets but I’m trying to rewrite my sequence and need to know how to access the original link and flow. Can anyone help? 

Hola! Mi nombre es Alan, de la provincia de Córdoba en Argentina. Quisiera saber si hay gente del rubro hotelero que pueda compartir su experiencia conmigo aplicando la IA tanto en el canal de IG como WSP, y si este ultimo tiene alguna contra o son todos pro.Desde ya agradezco su colaboración con este servidor que con tantas multiples tareas para realizar en el operativo diario no da a basto con todo ja. Muchas gracias! Saludos cordiales

Hi Community!We need to collect information from players; their game number consists of 9 digits. The task is: how to phrase the requirement so that the bot asks for exactly 9 digits? If the user enters fewer or more than 9 digits, the bot should prompt them to enter a 9-digit game account number. 

Can you schedule a Manychat automation for a future post that you have scheduled?  For example I use Loomly to schedule future posts and I want to have Manychat recognize the post in the future and start the automation.  How do I do that?  Or can I? 

Is there a way to have contacts deleted through an automation? I keep trying to set one up but it doesn’t fully work. Thanks!

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks, 

Hi there, I have created an automation where if someone comments on my reel/post, they get a DM with the relevent details. However, I’m noticing that even though I’ve included the “First Name” feature provided by ManyChat, when the DM goes to people, for most of them it just says “Hi,” instead of “Hi [First Name]”Why is this happening and how can I resolve it?

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)If I can't, the price will skyrocket as my business goes on. Thank you for reading this, and appreciate your responses! 

Hi everyone, I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team. For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked. I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions. I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page. Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solut

I set up an automation to activate “the message IS” and not “the message contains” but one client sent me a message including the keyword and the automation started. Is that normal? I don’t think so..