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General Q&A

Any questions you have about using Manychat.

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Sparkit

asked in General Q&A

make automations

‏Does anyone know why the ‘Send Message’ module in Make isn’t working?

1 month ago

Sara_

asked in General Q&A

How to Collect Client Data from WhatsApp Automation and Sync with Wix Bookings?

Hi everyone!Is anyone here using Wix Bookings and looking to collect client and appointment data through WhatsApp automation, then automatically create bookings in Wix? Is this even possible?Thanks in advance!

181

1 month ago

ashleycallistoUp-and-Comer

asked in General Q&A

What are the costs involved in integrating ManyChat with Instagram?

Hi, I saw on the pricing page of ManyChat that there are various costs to consider when running ManyChat on WhatsApp. These include the following:Number of seats Number of contacts Number of conversations (or per texts) Use of the AI Step featureI was wondering if it is the same with Instagram. Do I also have to account for the costs per conversation (or the number of texts we received and sent), or does this only apply to WhatsApp?

Get subscriber id by API

I’m doing an connection between my Landing Page and Manychat to create the contacts and starts a flow with it. The problem is: I can create the user with the endpoint: /fb/subscriber/createSubscriber, but if the contact is already in my manychat contacts base i can’t get a response from manychat that gives the subscriber id.Doing a get request by number like this: https://api.manychat.com/fb/subscriber/findBySystemField?phone={{phone_number}} it does’nt return any data about the user, even in the test on: https://api.manychat.com/swagger#/

Yearly subscription not available?

My director asked for subscription fee not monthly but yearly. Does manychat not have yearly subscription for now? thx bro

141

1 month ago

viverdecodigoUp-and-Comer

asked in General Q&A

API Error Creating Subscriber: Missing Required Field

Dear ManyChat Community,I hope this message finds you well.I am writing to report an issue I encountered while attempting to create a subscriber through the ManyChat API. Upon submitting the request, I received the following error 400 message: "To create a subscriber you must fill in at least one field: Phone or Email or WaId."It appears that the API request to create a subscriber is failing due to a missing required field. According to the error message, at least one of the following fields must be provided: Phone, Email, or WaId.However, I have ensured that the request includes all necessary fields and their corresponding values. Despite this, the error persists, and I am unable to create subscribers via the API.Could you please assist me in resolving this issue? I have reviewed the documentation thoroughly and believe that the request is correctly formatted. It would be greatly appreciated if you could investigate the matter further and provide guidance on how to proceed.Thank you f

74312

1 month ago

Fran SprengerRising Conversationalist

asked in General Q&A

IG DM List Beta open again?

Is the IG DM beta open again yet? or any words on when it will be? I know it was put on pause due to meta staffing issues.I have a few accounts in the beta now but would like 1 more added

201

1 month ago

Mam_na_to_pomyslUp-and-Comer

asked in General Q&A

Instagram DM List

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

judegrafUp-and-Comer

I am trying to set up auto assignment for two live chat agents. One of the agents already had 700 assignments on his profile, but the other one had 0. So many chat is giving ALL of the auto assignments to the agent with 0. This is a problem because they work commission. I want it to split it 50/50 moving forward. Can someone please help me figure this out? thank you,Jude

140

1 month ago

roniUp-and-Comer

asked in General Q&A

Unable to Receive SMS Code for WhatsApp on My Phone

Hi everyone,I recently encountered an issue with WhatsApp on my phone. I tried using the manychat but didn't find it helpful, so I decided to remove everything related to it. However, now I can't return to my WhatsApp account on my phone.The main problem I'm facing is that I'm unable to receive the SMS code required for verification. I've tried using different phone numbers, and they work fine, but when I use the same number that's associated with manychats, I don't receive the code. I keep getting an error message saying to try again in an hour.i tried deleting the app, restarting mobile, clearing cache/ I’ve already removed and deleted everything in setting, but the issue persists. Can anyone help me resolve this?Thanks in advance!

1183

1 month ago

agastyag.aiUp-and-Comer

asked in General Q&A

Manychat Not Working For Days - Need Urgent Help

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this ASAP.My IG is @agastya_gudipati. Please let me know if there is anyway to solve this problem since it is really important.

791

1 month ago

alona budovoiUp-and-Comer

asked in General Q&A

About date & time

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

Exported PSID sheets are blank

Hey! So I have been exporting PSIDs of my contacts to retarget them via FB Ads and today when I tried to open those files, they’re all blank with 0 PSIDs. So I tried again, I selected 300 contacts > clicked on bulk action > export PSIDs. Checked that csv file & again, it’s blank!This is MONTHS of data! I don’t know what’s going wrong?

IG auto-replies not working: "You've reached 1,000 contacts limit"

“You've reached your limit of 1,000 contacts on your Free account” but I only have 155 contact under my contacts tab. Any ideas how it can be fixed? I was using Manychat for Instagram comment auto replies only...

351

1 month ago

Cm13000Up-and-Comer

asked in General Q&A

Tag: I use too many different tags

Hello everyone,I'm contacting you to get your opinion on the subject of tags. Currently we create different tags for each of our campaigns. Example: if we have an “End Survey” tag, we have a “Campaign A - End Survey” tag “Campaign B - End Survey” tag etc... The advantages are as follows:We can create very precise conditions and send flows when we want. We can keep track of which ambassadors have carried out which campaigns.The disadvantages are as follows: We have to recreate tags for each new campaign. We have to modify these same tags in flow templates We have a very large number of tags in our database.My idea was to create a single specific tag for each campaign (e.g. “Campaign A”) and use generic tags for all tags. However, this approach seems to pose two problems:If there are two campaigns running at the same time, the tags will interfere with each other.I'm obliged to delete the person's tags for the next campaign, thus losing the history.What do you think of my approach? Is it

First message in audio in whatsapp

Is there any way that when a new contact speaks on WhatsApp in audio, he gets the audio link just like we do with a user entry (file)?

Nico999Chat Surfer

Hello,I am currently facing one issue : ManyChat is not detecting my scheduled posts in the calendar for future publications on my page.To better illustrate the issue, I’ve recorded my screen.This is a major problem because I can't prepare my automations before the posts are published. For example, for a quiz, the idea would be that when people comment with a number between 1 and 9 under the post, it triggers a flow with the corresponding question.Therefore, it’s crucial that all automations are ready before the post goes live.However, due to this issue, I can’t set things up correctly in advance.I also don’t have the option to schedule future posts directly on the Facebook page; I can only use MetaSuite for scheduling.Even stranger, as you will see in the video, ManyChat does not detect the posts scheduled in the calendar, but it does detect the posts that have already been published.film my screem : https://www.awesomescreenshot.com/video/32284831?key=112c0688fb849347bf3e8357e14db859

130

1 month ago

Vadim CiobanuChannel Explorer

asked in General Q&A

Issue with telegram bot condition or user fields

I have a Manychat Telegram chatbot, and when I add 15 consecutive if-else conditions, the automation stops. Is there a limit on the number of consecutive conditions? Also, after each condition, I’m using "Set User Field" actions—could the problem be related to having 15 consecutive "Set User Field" actions? Let me know if this sounds good!P.S. If I remove one condition and action it runs.

312

1 month ago

spencn10Up-and-Comer

asked in General Q&A

Quick replies not showing up

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

1788

1 month ago

Ai_labs_agencyUp-and-Comer

asked in General Q&A

Basic tab in automations scrolling

Hello All, I’m new here and I have been trying for hours to get into the basic automation's screen and every time I select it it just loads the page but its like scrolling through the automation's. I have rebooted, cleared cache, etc… and it continues to scroll every time I select it. The other tabs sequences and my automation's screens work just fine. I’m not sure what else to do. Has any one else run into this type of issue?Thanks

no me aparace la opcion de convierte tus comentarios de intagram en ventas

En la automatización, no me aparece la opción de convierte tus comentarios de Instagram en ventas.

1 month ago

EncuentrameUp-and-Comer

asked in General Q&A

can I use manychat AI to search pdfs containing info about my products and response with that info?

Is there a way to have a knowledge base where Manychat can retrieve info for my customers?

372

1 month ago

elciospyUp-and-Comer

asked in General Q&A

issue with Flow Not Returning to Main Automation

HelloI am facing an issue with an automation in ManyChat, and I would like your help. I have a main automation that notifies users when a live session begins. In the flow, there is a condition (Condition 3) that checks if the user is registered or not. If they are not confirmed, I send them to a second automation (Automation 2 – Central de Provas).The problem is that after the user goes through Automation 2, they do not return to the main automation in Condition 4, where they should receive messages related to the live session. Below are the links to both automations for your reference:Main Automation with Comments: https://manychat.com/flowPlayerPage?share_hash=806387719412447_c2510c0a0fc0fd206da46283e303584d6595933c Automation 2 with Comments: https://manychat.com/flowPlayerPage?share_hash=806387719412447_302161383c3fabb53de156c6b25f0dca17e6d3afAdditionally, here are the links with red comments on the screenshots to further illustrate the issue:Main Automation (with red comments): ht

Do my team members need a facebook account

Hello, I want to add users as team members live chats, do they need to have a facebook account?

So i created my first automationuser comment --- send message with a quick reply --- when the click to the quick reply it will lead to another instagram message with the website. when i preview on instagram and put the code it works perfectlybut when it’s live only the first message is showing to the client after he comments without the quick reply for the engagement to continue. Thanks

110

1 month ago

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