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General Q&A

Any questions you have about using Manychat.

2,388 Topics
4,473 Replies

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Jason_BroderickUp-and-Comer

asked in General Q&A

Do Ref URLs Work As Instagram Bio Links?

Simple one really, I always thought this was a feature but today for some reason it’s not working. Do ref URL links work when used as the Instagram bio link? I’m trying to trigger an automation straight from a profile link, but today when I add any ig.me url as the bio link, it becomes unclickable.And using the ref URL inside a linkinbio tool like Linktree also doesn’t work because the refurl tried to open within the Instagram WebView browser instead of the app.

Is It Possible to Optimize Facebook Ads Pixel for Tracking WhatsApp Leads?

I am seeking assistance with optimizing the Facebook Ads Pixel to ensure that conversations initiated on WhatsApp are tracked as leads on Facebook. It is crucial that these leads are generated only when a user initiates a dialogue, rather than merely opening the chat.Is this possible through your service?🙏

ManyChat changed the trigger from "next post or reel" on Instagram to "specific post"

Hi! New here to the MC community. Love the service so far. Just run into a couple of snags and curious if anyone else has had the same issue. I had a post scheduled to go up on Instagram, and so, for the flow I created on MC, I selected “when someone comments on next post or reel” as the trigger. When I checked on the post after it went live, I realized that MC was sending the wrong DM to the commenters. Upon investigating further, it had also changed the trigger selection to “when someone comments on a specific post or reel.” It had selected the wrong post and was sending a different DM.Has anyone encountered this or know how to fix it?Thanks!Slightly Frustrated

190

1 month ago

MWVUp-and-Comer

asked in General Q&A

Facebook Comment Automation Engagement Baiting?

Until today, I had my reels automatically crossposted from Instagram to Facebook. This function takes over the caption 1:1. On Instagram, I have no problem if I ask viewers to comment with the Manychat trigger (e.g. “ebook”) in the caption.Now, however, three of these cross-posted reels have been flagged as engagement baiting on Facebook. Since I cannot change the caption due to the crosspost, I had to delete the reels because Facebook sent me a notification saying that my reels and page will no longer be recommended in the future if I do nothing. How can I place manychat triggers in my Facebook captions so that these posts and my page continue to be recommended?Or is this only possible if the trigger is mentioned in the video or as text?I would like to create a comment automation for our Facebook Reels and before I upload the posts individually, I would like to be sure that they comply with the guidelines.

575

1 month ago

Shachar71Up-and-Comer

asked in General Q&A

Can't run Automation

Hello! I've previously created automations for instant replies in direct messages whenever someone comments on my reels. Initially, it worked a four times, and now, as I attempt to introduce a fifth automation, I encounter an issue. Attempting to activate a trigger, I find the toggle in the left corner turned off, accompanied by a message stating, "You cannot activate the widget on the Free plan. Upgrade to Pro for unlimited access." My trigger doesn't utilize any advanced features; it's straightforward (comment “XXX” to receive the XXX link in a direct message). I was under the impression that the free plan supports up to 1000 users, but only a few people have interacted with my message on Instagram so far.I appreciate any assistance you can offer!

Can't Run Automation - Won't Go Live

Hi, I just signed up on the free account. I’ve made an automation and when I clicked Go Live it said I had to upgrade to a Pro Trial. I want to test it out on the free account first. Pricing says free accounts go up to 1000 contacts without inputing a credit card. Why is it only giving me an option for 14 day free trial after I put in billing info?

44915

1 month ago

FelixTheCatUp-and-Comer

asked in General Q&A

Instagram Automation does not detect comments on my posts

Hi everyone, I have the pro version of the trial and I created an automation for the “leave keyword in comment” strategy. I have followed the troubleshooting guide, granted all permissions, refreshed Manychats permissions, etc. Nothing seems to work at the moment (for the comment detection/trigger), any personalized help?

696

1 month ago

JackBUp-and-Comer

asked in General Q&A

Adding IG subscribers to Mailer Lite group

Hey -- I have a ManyChat automation set up to collect emails when IG subscribers comment a word. I’ve installed a ManyApp integration with the API that should add IG subs’ emails to my ESP (MailerLite).But it’s unclear what group they’re being added to, and they need to be added to a particular group to trigger the delivery of my lead magnet. How can I ensure they’re being added to a particular group? Thanks!

241

1 month ago

JennHJonesUp-and-Comer

asked in General Q&A

Help with canceling an auto DM

How do you cancel an automatic DM on Instagram? I’m not very good at using manychat. I’ve tried a few times and it’s just still very confusing to me. About five months ago I created an automatic DM that went to peoples inbox after they commented on an Instagram post. And now suddenly that same link is being sent to anyone who comments on any of my posts now. I don’t even know how to go back in and find where I created the original so I can shut it down. Can someone give me some help?

254

1 month ago

felipestokerUp-and-Comer

asked in General Q&A

ManyChat API Inconsistency: Contact Exists but Not Found

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []} This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.Questions:Has anyone faced a similar issue? Is there any known difference in how imported contacts are handled versus natively created ones? Is there an alternative metho

573

1 month ago

noravaherUp-and-Comer

asked in General Q&A

Limit of comment replies per person

Hey! I have people commenting all my pics with trigger words, which will generate a comment reply to DM. As I want to use it across all posts, is there an option somehow to add a limit how many comment replies Manychat can send to the same account in let’s say one day/hour? Manychat is super useful but without a limit it looks very spammy. Could you please help what’s the best way how to work around this without disabling the feature from all the posts and setting them up manually with different trigger words?

474

1 month ago

gmazettoChat Surfer

asked in General Q&A

Manychat UI problem on Chrome

Does anyone know how to fix this annoying UI problem?I cant change the info on the window because the UI don’t adjust to the size of the content. I tried to zoom in and zoom out. No solution.I’m using Google Chrome. Should I change the browser?

Instagram Stories: Stop Sending Multiple Story Replies

I have my Instagram Stories Replies trigger set to “All Stories” and “Reply Contains Any Words or Reaction.” However, when users reply to multiple stories in a row, the automation triggers multiple times! For instance, let’s say my reply message was “Hello! Do you want my newsletter?”. When a user reacted to five of my stories in a row, ManyChat sent the message “Hello! Do you want my newsletter?” FIVE TIMES in a row! 😳 The user didn’t even have time to open the messages, and I’d already repeated the same thing five times :/ Any way to fix?? Thank you in advance for your help!

912

1 month ago

MrviraniUp-and-Comer

asked in General Q&A

I am unable to see WhatsApp welcome message button

WhatsApp welcome message is not in my dashboard. Please check

No User Input content block option

Please help. Using the free version, User Input option is not shown. I tried the Trial version, User Input option is still not shown. Why is it? What do I do so I can use the User Input content block?

251

1 month ago

ashleycallistoUp-and-Comer

asked in General Q&A

How to automatically delete contacts?

Hi, how to automatically delete contacts via conditions?

531

1 month ago

ashleycallistoUp-and-Comer

asked in General Q&A

How to send whatsapp chat content to the CRM via API?

Hi, I would like to ask how to send WhatsApp chat content to the CRM via API?Thank you!

Invalide Josn Variables are not defined

I can't solve this problem, can someone help me? I've been trying for days, and I couldn't even do it with the help of ChatGpt. I have created the variable, I think it's created correctly. Can someone help me?

Smart or Direct Links

Hello,Is there a feature that I’m not aware of, that let’s me set up direct and/or smart links in automations?More specifically, when I add automations (for Instagram and Telegram so far) and include either internal or external links (such as adding instagram links in either instagram or telegram automations), I face 2 issues:the link first opens a popup to verify if I’m sure that I want to open the link (and even there, it shows a link related to Manychat) when I verify to open the link, it opens it in the browser instead of the app (even when the link is internal, such as an instagram link inside an instagram automation)this doesn’t feel good and lowers the conversion. So, the questions will be:can I toggle any option to make those links open without the verification popup? can I show my custom link instead of Manychat’s version? (such as our custom subdomain be used as the url shortener) can those links be opened inside the app? (like let’s say i include an instagram profile page, i

301

1 month ago

WebChatz DigitalUp-and-Comer

asked in General Q&A

How Do I Fix This?

I have built a sandwich shop demo. The flow allows for the user to choose additional sandwich type meat, condiments and toppings… an example user field for sandwich meat types i tried to append in action step after quick reply button: (The system automatically adds triple curly brackets when i try to set value as the custom field)Set {{sandwich_type}}to {{{sandwich_type}}}, Turkeythen next message allows user to add more meat choices and loops. Same processes are used for condiments and toppings… allowing user to choose additional toppings or condiments. What i dont know how to fix is the output message summary: This is the output of an order summary. Here’s your sandwich order so far, Patrick: Bread: Ciabatta Sandwich Type(s): {{cuf_11748922}}, Turkey, Ham Cheese: {{cuf_11750847}}, Provolone Condiments: {{cuf_11750596}}, Spicy Jelly, Mayo Toppings: {{cuf_11748930}}, Lettuce, Tomatoes, Pickles Drink: Bottle WaterHelp with how to eliminate the {{cuf_ references in the summary?

332

1 month ago

viniciusmacbUp-and-Comer

asked in General Q&A

My connection Make to Manychat not work

Please, I need help. My integration with make do not work. API not work in make. My subscribe in manychat is Pro and not work also.

Selling a live masterclass

Hi, I’d love to get some not paid for (🥰) advice. I am about to launch a live event that people would need to pay for to participate. Until now, I did it with a very basic automation. a user replys to my reel and gets a message with a link to a sales page. I know i can do it better….. could anyone please direct me to resources as to how I could set up a flow that will convert more? Thanks!

1 month ago

Evesita

asked in General Q&A

ManyChat Messages Sent to General Inbox Instead of Primary on Instagram

I am experiencing an issue with the integration between ManyChat and Instagram. Whenever my customers respond to automatic messages sent through ManyChat, their responses go to the "General" inbox on Instagram instead of the "Primary" inbox. This is causing me to miss important interactions since I don't see these messages right away.I have tried adjusting settings in both ManyChat and Instagram, but I haven't been able to find a solution. I would appreciate any help on how to make sure that the automated messages from ManyChat are directed to the "Primary" inbox instead of "General." Please help me 😭

480

1 month ago

Lucas Consultor Financeiro

asked in General Q&A

How could I request a refund?

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

Instagram ad comment trigger issue

Hi everyone,I created an automation in instagram which triggers with commenting on my post. It is working properly and easily detect people’s comments as the trigger but when I boost the post (Instagram advertising) it does not work. It can detect any normal comments but not the comments derived from the ads. This issue has started about two weeks ago. Before that the same automations were working ok for the ads too. I reckon if the instagram made changes how it shows the ads to users! For example I saw my business account advert with my private account randomly and it was showing my reel as a story with no commenting option. Anyone knows how can I fix my automations?

170

1 month ago

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