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General Q&A

Any questions you have about using Manychat.

2,413 Topics
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Sleek Couture

asked in General Q&A

IG Approval

I see in my IG settings that it says that I have given permission to manychat...however I still can not see my IG account on my manychat dashboard. Can someone help and to verify this is so that potential buyers can comment and receive a link in DM

161

2 months ago

ultimateautomationsUp-and-Comer

asked in General Q&A

I can't login to my account

I’ve tried logging in like I always do with google, and it tells me that “A Manychat account for this sign-in option does not exist. Please try another sign-in option or sign-up.”

Comments to DMs not working

Hi! I set up ManyChat back in May when I started my instagram account. I followed all the steps correctly and tested it out and automated DM’s sent to people who commented the word I chose. Now my follower account has grown substantially and so I just tired testing automation on older posts before I do a fresh new post. I had friends comment the word correctly and it’s no longer sending the link to their DM. Any insight?? I’m scared to make a fresh post with a call to action with all my new followers if it’s not going to work.

changing the calendar type to solar calendar

how can i changing the calendar type to the solar calendar ?

191

2 months ago

Dina LimaUp-and-Comer

asked in General Q&A

Send whatsapp messages using API within 24 hours

Hi!I am doing an integration with my CRM (via Integrately) that:1-When a new lead enters1- creates a contact in Manychat2-Adds a TAG to the contact The purpose of this TAG is to trigger an automation that sends a sequence of messages through WhatsApp.Everything goes well and the Tag is inserted into the contact, but the flow is not triggered! A warning appears in the contact:"The last interaction with this user was more than 24 hours ago. You can only send one Message Template at the moment." This is not true, since the integration allows this interaction to occur in less than 5 minutes!I would not like to use the WhatsApp Message Templates feature that allows businesses to engage with their clients outside the 24-hour window, because this is not the case. And using these templates makes me feel stuck having to authorize each change of template.Has anyone experienced this and can help me?I have been with ManyChat support for two days without a solution! Tks for the help!

1045

2 months ago

allabouteveshopUp-and-Comer

asked in General Q&A

Saving emails

Hi, My website is not up yet so I am trying to collect a VIP list prior to opening with a gift for those who put their names on the wait list. Because my website is not live can I save the email addresses to manychat? how do I do that? I have set up the flow but when I get to choosing the button I dont know what to choose, or should I be doing it another way. I have only just signed up to manychat in the last couple of hours. Thanks, Lara.

587

2 months ago

JuanferUp-and-Comer

asked in General Q&A

Issues with capturing responses in Custom Fields

Hi!!,I am experiencing issues when trying to capture and store response data in Custom Fields within an automated flow. Below, I provide detailed context to help you better understand the situation:Context Webhook Integration: I have configured an external request (Webhook) that makes a POST call to a custom URL. This URL returns a JSON with an array of available time slots (franjas libres in Spanish) for scheduling appointments. Response JSON: The structure of the response I receive from the Webhook is as follows: { "franjas_libres": [ "Viernes 30 de Agosto de 2024, 01:00 PM", "Viernes 30 de Agosto de 2024, 01:30 PM", "Viernes 30 de Agosto de 2024, 03:00 PM", "Viernes 30 de Agosto de 2024, 03:30 PM", "Viernes 30 de Agosto de 2024, 04:00 PM", "Viernes 30 de Agosto de 2024, 04:30 PM", "Viernes 30 de Agosto de 2024, 05:00 PM", "Sabado 31 de Agosto de 2024, 12:00 PM", "Lunes 02 de Septiembre de 2024, 08:00 AM", "Lunes 02 de Septiembre de 2024, 08:30 AM" ]

722

2 months ago

skyrootdigitalChannel Explorer

asked in General Q&A

Manychat flow ads on both Instagram and Facebook

Hey everyone, I have this question. So I am running a Facebook campaign on my Manychat flow i on Instagram. I have selected both instagram and messenger for my ads, will my ads work on messenger too? Since the flow I have connected with the ads in built in Instagram? If no, is there any way where my 1 flow can run on both platforms? Will it be possible if I create the flow in Messenger and then run ads for both messenger as well as instagram. Thank you so much, Also I raised a manychat bug and issue a week ago I never received a follow up. Is there any support in manychat?

Integration Instagram x ChatGPT

Hi there. I’m using the new option “ChatGTP” in Action Task, instead using the External Query ( using json ). But there isn’t a field to inform the Assistant ID, only the API Key. So, I can’t connect my assistant threads with ChatGPT. Anyone knows how to set the Assistant ID ? I setup this window in ManyChat: Regards

26717

2 months ago

Assistify HubUp-and-Comer

asked in General Q&A

Comments not showing on my feeds,There is 6 comments,but when i opened the comments not showing

I have a problem in instagram when someone comments,The instagram is not detecting the commentsFor example if there is 6 comments shown,when i opened the comments section, the comments aren’t detectedIts been going for the past 2 weeks,Help please There is 4 comments,as you can see But when i opened there is only 2 I also tried to test by commenting with other account,the comments also not showed at all,only 1 or 2 comments appearedI’m getting really frustrated and tried all method such as changing the facebook page,clear cache,refresh permission,etcI also followed the step by step to make automation exactly in the manychat’s youtube And when i turned off the instagram automation,the comments operated normally just fineBut when i turned it on again,the same problem happenned I can’t grow my followers and show my products if this keeps happenning, so please if anyone know the solution of this problem,i’d be really thankful

Paddy001Up-and-Comer

Looking for some assistance…. I am extremely frustrated with Manychat right now. I just joined and everything is a dog’s breakfast. I cannot find anything and it’s all changed and I cannot get answers, everything sends me back to the Growth tools which as everyone knows does not exist!! Where can I find out how to get a FB Messenger Ref URL. This should not be this difficult. Patrick

Hi, I just signed up with Manychat and I went live with my first automation on IG. I got a response from a follower saying they got this message when they click on the CTA button. “ This message is not supported. It is unavailable” However when I go to her DM and click the CTA button it works. It send me to the webpage. I wanted to know if it is an issues on my end or theirs.Thank you.

1201

2 months ago

danielle.allthingsdigitalUp-and-Comer

asked in General Q&A

Button/Link in ManyChat Comments Return an Error

When I receive and click on a manychat comment in DMs that is an automated message that includes a link/button to a document/file, it returns an error “There was a problem loading this website.”. I tried to go to browser settings in Instagram and turn off the safe website browsing toggle, but it still doesn’t work.

I’m new in manychat and I’d like to know where can I find the “Subscriber ID” on manychat to log with Make...

10789

2 months ago

Pedro CarvalhoUp-and-Comer

asked in General Q&A

Bloco condição para gerenciamento de leads

Olá pessoal,Estou tentando fazer um fluxo para o gerenciamento dos leads que chegam pelo WhatsApp, porém, por exemplo, quando eu peço para o usuário digitar seu nome completo, o meu fluxo aceita qualquer resposta, até números. Como faço para impedir isso?

Hi, I just want to double check, I can use my UK business whatsapp number for Many Chat? I understand it will only be able to use that number for Manychats after I register the number on Manychats.

201

2 months ago

JRC-SMBUp-and-Comer

asked in General Q&A

User comments on your Post - only keyword is "marriage"

Can the User comments on your Post be triggered if the text is purely “marriage” only? We just want to trigger an action is they only reply “marriage” to a post.If the reply has other words than “marriage” then the action should not trigger.

JSON code not working in Facebook Ads

Hello. I created a FLOW automation with a trigger for Facebook Ads JSON, but in the Facebook Ads Manager, I can only insert the JSON code, and that's it. Facebook is showing an ad error.

Hi, I’m a social media manager and want others in my team to access the Many Chat account, but it’s all connected to my Facebook profile. Can I switch to an email sign up so I can share login credentials?How to I solve giving different people access to the Many Chat account?

Systeme.io - Zapier - Many chat Integration

Hello good people!I need some help because im stuck here.Trying to create automatic messages via whatsap after lead registration on System.io. After a lot of trial and error i got to thi point with this error message - Failed to create a create subscriber in ManychatError from halted execution: Permission denied to import phone, email. Please contact support to enable this featureMaybe im doing something wrong? Maybe i dont need to create subscriber in many chat at all and there some kind of other trigger to send whatsap message automaticly?Thank you

Manychat sequence strange behavior

Hi,Greetings from Vegas! I'm new to ManyChat's sequence feature and could use some help.I created a sequence and tested it using my test Instagram account, and it worked fine. However, when make 1,604 contacts to subscribe the same sequence, only 8 received the messages. There are no errors in the log either. I've read ManyChat's blog, but it didn't help resolve the issue.Does anyone know how to debug this or check what might be going wrong?Thanks in advance!Sol

I can't receive the auto reply in the preview function

Manychat is not sending auto reply to me after I have a three-digit code to the IG account @history.starunion in the preview function…Also, Manychat has been stopped sending auto messages for my previous posts since a month ago...

141

2 months ago

lisacoltonUp-and-Comer

asked in General Q&A

Completely stuck with keyword automation

I am new to Manychat and I am very confused already. I really need to understand how to set up a keyword automation to be able to deliver a free lead magnet (for starters). I have watched a video which states keywords are under automation but I do not have that option as per the video. I then signed up for the free trial to see if that made a difference and it hasn't. I only have automation, basics and sequences in the menu.Can someone please explain to me how to do this based on the following scenario.I simply want to create an Instagram post and then ask readers to comment a keyword which will then link them to my lead agent. Sorry but this is as clear as mud unless I am being totally thick.Help please!

Where are the Broadcasts on my menu?

I log into my manychat, and I don’t see ‘broadcasts’ on the left hand side menu. Where the heck is it? I have 611 contacts, and I’d like to send them all a follow up DM on IG without having to message them each individually.

401

2 months ago

John BilickiUp-and-Comer

asked in General Q&A

How to set a trigger word in the Automation section?

I want to implement trigger words. If someone types “help” I want to list a short index of commands. That way at any point they can break from the flow that is setup if it’s not working for them. Then if they manually type “human”, “contact”, etc they can directly trigger the commands they’re looking for.

546

2 months ago

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