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General Q&A

Any questions you have about using Manychat.

  • 3,704 Topics
  • 7,758 Replies
3705 Topics
larissa-br
larissa-brUp-and-Comer
asked in General Q&A
Issue Creating Templates in Portuguese (BR)

Hi everyone!I'm facing an issue when trying to create new WhatsApp API official templates on ManyChat in Portuguese (BR). I get a message saying that the language is being deleted and that I can't add new content until the deletion process is completed, which may take up to 4 weeks.Is anyone else experiencing this? Is there any alternative solution besides waiting or using another language temporarily?I appreciate any help! 

522
larissa-br
AngelaGuerrero
AngelaGuerrero
asked in General Q&A
Manychat no envia los mensajes en mi automatización

Hola. El día de ayer hice una automatización sencilla la cual probé con un mensaje desde una cuenta alterna. Sin embargo, hoy encuentro que tengo varios comentarios en mi publicación, tienen su respectiva respuesta automática, pero no veo que Manychat haya enviado los DMs. Cuando intento revisar la app, me dice que tengo que tener la última versión para hacer uso de esa automatización, sin embargo, en la App Store aparece que tengo la app actualizada. Yo pago el servicio de Manychat, no estoy usando versión libre. ¿Alguien sabe qué ocurre?Gracias por su ayuda Esto es lo que dice cuando intento revisar la automatización desde mi celular. 

120
AngelaGuerrero
Yelda
Yelda
asked in General Q&A
Second message after DM with a clickable link

We have the following flow: people receive a DM with a clickable link (open website), then they should receive a second message directing them to the newsletter to subscribe. However, they are not receiving the second message. I always receive it, but the others don’t. Where is the issue? I found the following flow in the ManyChat community and set it up: https://community.manychat.com/general-q-a-43/add-a-follow-up-dm-after-a-first-message-that-shared-a-link-5070.There, users do receive the second message. Those who click within 10 seconds see everything working correctly, but after 10 seconds, they fall into the 'condition tag isn’t condition_tag' flow. In that flow, the first button with the link doesn’t work—probably because it’s linked to 'next step' instead of 'action'? But when I set up this flow without the ‘condition tag isn’t condition_tag' (see flow 1), it still doesn’t work. 

370
Yelda
Lorj
Lorj
asked in General Q&A
I'm in the USA - why 'not available in your country'?

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

1496
DavidKairos
Ashrafkhon Khamid
Ashrafkhon Khamid
asked in General Q&A
Subscriber message about booked place in calendar

Hello, I have an issue with automation. I have a chatbot connected to AI, it analyzes each chat with client in chatbot and finds if anyone wants to book a Test drive of a car in the calendar. If yes, it is looking through for now Excel file and see if the spot is available, if yes send confirmation DM via Manychat.com that his test drive was booked on xx.xx.xx date xx:xx time. The issue is that in the code it cannot find which client asked for the test drive to send DM to correct user. Code cannot extract or see Subscriber_ID, search for chat history to analyze which client texted test drive by matching the phone number Code has with the client’s chat history. Could you please help how can I proceed this so that it works as I want ?

160
Ashrafkhon Khamid
Narrae
NarraeUp-and-Comer
asked in General Q&A
Manychat not going live

HI,I signed up for manychat two days ago for the free version. I only have 2 people sign up although about 20 contacts. Apologies if I read it wrong, but I thought the FREE version you could have up to 1,000 contacts before it upscaled to paid? My automations were working but not with the ones I set up a couple of days ago despite working on the test. I cannot opt them ON. Can someone please advise. Thank you in advance

292
Narrae
Carol Coloma
Carol ColomaUp-and-Comer
asked in General Q&A
Help needed - How do I get the buttons to work again?

Hello, The buttons for my automations on IG stopped working three weeks ago. I have several automations with buttons to download free resources for my community, they worked perfectly, but from one moment to the next the buttons, all of them, stopped working... People who comment on IG posts receive the initial message of the automation without any problem, but when they click on the link it throws an error that prevents the download. Anyone around here who can help me solve this problem? I thank you in advance for the help. Carol Soto. Chile. 

352
Carol Coloma
La Ligne
La LigneUp-and-Comer
asked in General Q&A
Utility Template qualified as Marketing

Hello, nice people of our precious community!One more question : I built a Template that has nothing to do with marketing stuff. It’s pure utility stuff (a reminder that people can ask for help, nothing to buy or pay, no advertising at all, pure process). I declared it as “utility template”, but it came back validated as “Marketing” (5 times more expensive than utility stuff… of course). I retried a second time, trying to suppress any confusing word… same result. It doesn’t seem very honest to me. Here is the text, to help you judge (To make it clear, the person already paid for the coaching service. It’s just a way to help them make the best use of their investment).“Hello {{first_name}},I haven’t heard from you for a little while. 🙂It’s very common during a coaching process to go through busier periods, lose momentum, or feel discouraged by an exercise.That’s exactly the right time to reach out to your coach...Keep your goals in sight! I can adapt the support to match your current n

462
La Ligne
Jun
Jun
posted in General Q&A
Why vertical video uploads in Manychat damaged the quality?

Why does uploading vertical videos in ManyChat damage the quality?Manychat support confirmed that it looks pixelated on the mobile Instagram app. However, they also tested it on the desktop version, where it looks fine.This issue occurs only on the Instagram app on mobile devices, and they asked me to create a post in this community to gather votes before they investigate it.I’m sure many of you find this irritating. Shall we vote?

131
growaisteph
Yassine Fahardine
Yassine Fahardine
asked in General Q&A
Interactive game

Hello everyone,  I hope you're doing well.  I would like to launch a gamification contest on my Instagram account, but I'm hesitating because I'm worried that my Instagram account might get blocked.  So, I would like to ask if there's any risk of Meta blocking my account if I run a contest using the ManyChat automation tool?

30
Yassine Fahardine
giansim
giansimUp-and-Comer
posted in General Q&A
IG ads - user sends a message

IG ads - user sends a message not triggering my flow. I am using lead ads then when clients choose “price” the manychat flow should trigger.  When i am sending a message manually, it’s triggering. is the lead ads interfering with the manychat trigger?

263
Fabio Gaulke
S
silicudaChat Surfer
asked in General Q&A
How Do I Transition from Facebook Lead Ads Default Chat Template to ManyChat Automation?

I am running Facebook Objective > Lead Ads.When you run this way,   you cannot select manychat integration.  So what I am trying to do is, use the default chat, which is working great so far -- and then have manychat takeover after they engage the default chat bot.I am having problems though,  with manychat taking over after they talked to my facebook ‘default template’ , I’ve used the “user sends a message” … and its not working too well.any better ways to do this? id prefer to use the above objective

342
giansim
Speak33
Speak33Up-and-Comer
asked in General Q&A
Create a facebook application with manychat

Hello,I want to integrate my WhatSapp automation via Manychat into my Meta ADS campaigns. To do this, I have to create an application in Facebook Developers and integrate this automation.To do this, I have to connect via the API but Manychat only gives the token and I would also need to have the url.Do you have any solutions to suggest to me?Thank you.

192
Speak33
YuriBene2
YuriBene2
asked in General Q&A
Problem whit link in Message

Hi, I have a problem,when I insert a link inside the message, it doesn't show me the link in the message, but it shows it at the top and not inside the message. Why? 

181
Fabio Gaulke
turgunbek
turgunbekChannel Explorer
asked in General Q&A
STOP

HELLO. I HAVE A CHAT BOT NUMBER THAT IS STILL WORKING WHEN THE CUSTOMER WRITES. IT WORKS ONCE FOR ONE CUSTOMER. WHAT SHOULD I DO TO STOP IT?

555
turgunbek
Julian Harker
Julian Harker
asked in General Q&A
Automation in working hours

Hello everyone!I have a simple question, my business currently works between 8:00 am and 5:00 pm (GMT-5), I would like to know if the automation can work only during that time or what I can do about this situation. Greetings.

111
Gustavo Boregio
seans
seans
asked in General Q&A
Can't connect Facebook Messenger.

When I look at setting and click Messenger it has a blue “connect” button. When I click that and scroll to the page/messenger account it’s greyed out and already says “connected”. However there are no options and no way to manage it or use it as a trigger. Instagram is there, Facebook is not.Now in a different account the client has that Facebook/Messenger page connected so thinking that’s the problem I disabled it, but still no luck. I’m stumped.Further when I go to “add channel” Facebook says, reconnect. When I click that. It just goes back to the connection page where “connected” is greyed out.

221
Gustavo Boregio
fitnessflahertytraining
fitnessflahertytraining
asked in General Q&A
Videos on learning how to use Manychat for my business

I am looking for step by step videos on how to use the features of manychat for my business.Do these exist?  I am a very visual learner. Thanks! 

522
Digitalmateus
Waynem13
Waynem13Chat Surfer
asked in General Q&A
Issues with Instagram Ads Trigger

Hello, I’ve set up an Instagram automation using the Instagram Ads Trigger, and created a campaign through Meta following this tutorial:  The campaign shows a lot of engagement, and my Instagram inbox shows that some users have been served the first message in the flow, after which they tapped the Quick Reply button, but no further messages were sent to them from the flow.   My Manychat inbox shows none of these conversations, which seems strange to me, as I can clearly see the conversation in Instagram. I’ve double checked all the settings, and the preview within Manychat works perfectly. I’ve spent over $200 on this campaign, but can’t show my client any results, which is concerning.  Any suggestions as to why this isn’t working? TIA,Wayne

2197
Autus
lenu
lenuUp-and-Comer
posted in General Q&A
Data collection on IG preview don't work

I'm using data collection to request a user's email on Instagram direct.When testing automation using Instagram preview, ManyChat seems to bypass the user input step and move straight to the next action.I've also tried the default templates, but the issue persists.

236
lenu
Reuser8900
Reuser8900
asked in General Q&A
Help Needed – How to Send a Follow-Up Message if Button Isn’t Clicked in ManyChat

Hi everyone! 👋I’m trying to set up an Instagram flow in ManyChat where users receive a message with a “Book Stand” button. If they don’t click the button within 5 hours, I want to send them a follow-up message to check if they’re still interested.Here’s what I’ve done so far:✅ I’ve created a flow with a button labeled “Book Stand”.✅ I’ve added a Smart Delay of 5 hours to wait before sending a follow-up.❓ But I’m struggling with how to track if the user clicks the button and send the follow-up message only if they didn’t click the button.I noticed that I don’t have the “Button Clicked” condition in ManyChat, so I tried to use tags.I’ve added a tag to the button to track if the button is clicked, but I’m not sure how to set up the Condition block to check if the tag is present and send the follow-up message based on that.Could someone guide me on how to:1️⃣ Track if the button is clicked using tags.2️⃣ Send a follow-up message only if the button wasn’t clicked.I’d really appreciate any

2526
juc
La Ligne
La LigneUp-and-Comer
asked in General Q&A
how to switch back to normal conversation on WhatsApp ?

Hi! I am a coach, trying to use manychat to automatize the first steps of my contacts with clients (automatized questionnaires). Then, I want my manual conversation again. Simple. Automatized messages until a certain point, then normal, personal chat. But with the 24h Meta restriction, it's impossible to go back to a normal conversation. I totally understand their reason, but in my specific case, this is very frustrating. Have you any idea to make that happen ? Do you think Manychat is the right solution for me? (I am not a coder, by the way). Thanks for any kind of help you can provide. Cheers! 

8813
La Ligne
Neta Ifrach
Neta Ifrach
asked in General Q&A
WhatsApp Automation Text with Button Prefixed by Newline

I have encountered a critical issue with WhatsApp automation that is affecting my business.Issue Summary:When creating a WhatsApp automation, any automation step that contains text with a button is being prefixed with a newline on the client’s mobile device. If the text does not contain a button, no newline is added.Steps to Reproduce:Create a WhatsApp automation in ManyChat. Add a step that contains text along with a button. Test the automation on a mobile device. Observe that the received message is prefixed with a newline. Remove the button from the text and test again—no newline appears.Expected Behavior:The text should appear exactly as written in the automation setup, without any additional newlines.Actual Behavior:Any text that includes a button is automatically prefixed with a newline on the client’s mobile device. This occurs regardless of the language used and is not dependent on the button type.Attachments:Screenshot of the issue (attached)Impact:This bug disrupts message fo

120
Neta Ifrach
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Story replies vs. DM

If I have “user sends a message” set up, will that also work as a story reply? It seems to be when I test, I guess I’m just confused as to why you would use story replies then as the “parameters” are much more open (leaving room for error).

90
livelikemad.co
Nisha
NishaUp-and-Comer
asked in General Q&A
Can we make email and name required?

I have a Manychat workflow where I need to ask for their name and email before I send them a freebie and then I use Zapier to send those fields to Kajabi before an email automation triggers. However, I get tons of errors from Zapier saying fields are missing. Is there a way we can make name and email in Manychat required?

212
Nisha
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