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General Q&A

Any questions you have about using Manychat.

  • 3,855 Topics
  • 8,090 Replies
3856 Topics
Maycon Bruno
Maycon Bruno
asked in General Q&A
A CONVERSA ENCERRA AUTOMATICAMENTE?

Eu gostaria de saber se a conversa é encerrada automaticamente após algum momento sem interação e como posso configurar um tempo mínimo para que isso ocorra.

231
Fabio Gaulke
Susana
SusanaUp-and-Comer
asked in General Q&A
what am I doing wrong?

What am I doing wrong?When I tested this, why is is repeating the title of the buttons?   

91
Fabio Gaulke
Conrad
ConradUp-and-Comer
asked in General Q&A
keyword in DM not triggering the automation

Why isn’t the automation firing when I message the keyword?I’m using the ‘out of the box’ automation template just to test this.When I message the keyword “video” nothing happens. I have another automation working when they comment on a post… that runs the workflow and sends the initial message - however clicking the button then doesn’t send the next message… nothing happens.Everythign is working fine with FB Messenger. It’s just the IG that’s the issue.I’ve tried disconnecting IG and starting over from scratching reconnecting the account etc. All the meta settings have manychat as the receiver - However I’m wondering about this… the Instagram receiver only gives me “manychat” as the option and not the Manychat-IG (IG App)… could that be something?   

211
Fabio Gaulke
Gregor
GregorUp-and-Comer
asked in General Q&A
Instagram + ChatGPT "No longer available"

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k

5294
Ced
davidcieslar
davidcieslar
asked in General Q&A
Multiple Choice Follow Up Help

Hello,I am creating a multi choice follow up after I send a link to person when he commented. How can I choose what next message he will receive after he chooses an option in the multiple choice message? Can you please help?  

251
Gustavo Boregio
dmode digital
dmode digitalUp-and-Comer
asked in General Q&A
Change default reply

When messenger begins chatting with Mobot, the DMode Digital chatbot, it goes directly to AI (installed as a template). I want it to first go to the “New Mobot Flow”. I am new with Manychat, and I don’t know the difference between a flow and a template. Can you please explain.

303
Gustavo Boregio
John Jairo Parra
John Jairo Parra
asked in General Q&A
How to Maintain Conversation Context When Integrating ChatGPT with WhatsApp in ManyChat?

Hi, community! I’m integrating ChatGPT with WhatsApp using ManyChat, and I want to ensure that the bot maintains the conversation thread with each user.My goal is for ChatGPT to remember previous messages within the same chat, so responses stay coherent and natural.🔹 How can I achieve this within ManyChat?🔹 Do I need an external storage system for chat memory, or is there a native way to do it?🔹 What strategies do you recommend to make the user experience smoother and more natural?I’d appreciate any suggestions or experiences you can share.

541
Gustavo Boregio
MPlanding
MPlanding
asked in General Q&A
Conversation starters vs Menus (Default & Dynamic) vs Get Started

Nowhere can I find an explanation regarding the differences among these 3. (I am very new to ManyChat and using Messenger, so please be kind. 🙂)To me they all seem like variations of FAQs. But it’s not clear to me when you use one vs. the other, nor where, nor when. nor how often.A diagram or table showing the differences, if one exists, would be enlightening. I’ve searched within the Community and Support pages. as well as with Google, but I’m not getting any help.Thanks so much!

753
rodrigo_silvano
Yashdeep
Yashdeep
asked in General Q&A
Urgent Help Needed: Subscription Payment Issue

Hi everyone, I really need help with my Manychat Pro subscription. I’m a tech influencer with 792K+ followers on Instagram, and my March bill was $42.The problem is — my card's auto-pay limit was set to $39, so the payment got declined. I quickly updated my card limit, but now I’m stuck. Whenever I try to renew the subscription, it only tries to charge me $15 (as if I’m a new Pro user), and then it shows an error: "Something went wrong."I can’t find a way to pay the original $42, and I’m not getting any response from support. The only available option is "Renew Subscription," which doesn’t fix the issue.Has anyone faced this or know how to solve it?Thanks in advance!

381
rodrigo_silvano
MrTinkelman
MrTinkelman
asked in General Q&A
After user on messenger click "Get updates" contact is not being added to broadcast list

Hi. I’m here newbie and tryin to set up simple automation: Client clicks on get messages and i can broadcast to them promos. Problem is they not added to Promo section -_-. Where i making here error? P.s , facebook page is located in EU. Maybe it’s impossible to add EU members?Mutch thanks for answers. Screenshoot of automation:  

382
rodrigo_silvano
Romain
RomainUp-and-Comer
asked in General Q&A
Instagram Integration white label

Hello,My goal:I want to listen to Instagram comments and automatically reply to users via Direct Message (DM).The problem:According to Facebook's official documentation, an Instagram Business account must be linked to a Facebook Page to subscribe to the Instagram Webhook.However, most of our users do not have a Facebook Page, and I don't want to force them to create one. They only have an Instagram Business account.My questions:Since ManyChat is a Meta partner, you likely have access to private APIs that allow users to authenticate via Instagram Login without needing a Facebook Page.Do you offer a white-label Instagram integration? Is it possible to use your APIs to create automations for our authenticated users?Best regards,

293
Romain
Maxofertasrg
Maxofertasrg
asked in General Q&A
automação

Bom dia!!!Estou tentando fazer uma automação para enviar link quando escrevem a palavra específica mas quando vou configurar aparece uma mensagem dizendo que minha conexão está indisponível. Já tentei em duas redes wi-fi e continua a mesma mensagem. Alguém já passou por isso e pode me ajudar?

101
rodrigo_silvano
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
Triggering an Action After Closing a Live Chat Ticket

Hi everyone, 😎I'm seeking assistance regarding a scenario with my Manychat bot's Live Chat feature. Here’s the process I'm working with: A user requests human support through the bot. Human support responds via Live Chat. After resolving the user's issue, human support closes the ticket. The ticket status is updated to "Closed." My question is:Is there a built-in trigger or event in Manychat that activates once a Live Chat ticket is closed by support? If not, are there recommended workarounds to detect this event so that I can execute subsequent automation actions?Any insights or guidance would be greatly appreciated.Thank you!

647
rodrigo_silvano
allesandroya
allesandroya
asked in General Q&A
Ask about contacts in manychat

 i want to ask about contacts in the manychat, as you can see, my contacts are 12k. We paid manychat automation depending on the number of contacts, as i know, the contacts that saved into our account are needed to followup or chat blast, how if we delete all the contacts here ? are we gonna pay less ?

241
rodrigo_silvano
Victor
Manychat Team Member
VictorManychat Team Member
posted in General Q&A
[RESOLVED] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

Update Sept 16: This issue has been resolved Hi Manychat family,Private messages are being delivered as blank or not showing up in DMs for some of the IG users. This issue is beyond our control and requires intervention from the Meta team. We are looking into many similar reports at this time and have already escalated this issue directly to Meta. Please be assured that we are actively monitoring the situation and seeking a resolution.You can check our Status Page for updates about this issue: https://status.manychat.com/

215821
Sophia123
VipulK
VipulKUp-and-Comer
asked in General Q&A
Automation didn't process all the steps

I’m trying to create an automation to collect information from the user but apparently the automation stopped working in the middle. See the screenshots below. One user reached the step “Condition #1” but then no one reached any steps after it. Neither the true step triggered nor the false one. I thought it might be the messaging window problem, I checked the variable for this user and its value is empty. I’m not sure what this means.How do I diagnose this problem?

50
VipulK
VipulK
VipulKUp-and-Comer
asked in General Q&A
Read previous messages in Instagram DM

Hi. Is it possible for ManyChat automation to read the previous messages of a user and determine if certain information is available like their name? Currently I have a basic automation that triggers when someone sends me a DM, I ask for their name. But in case I have talked to that person previously and they have provided their name, I don’t want the bot to ask for it again.

272
VipulK
drussell
drussell
asked in General Q&A
Does ManyChat Work with Collaborative Posts?

Hi! We have multiple influencers on IG that make posts with our products and then add us as collaborators. I want to reply and send DMs to comments on those posts. Can someone give me a definitive answer on if manychat works with collab posts and can do this? To be clear we are the collaborator, not the original poster. Thanks!

851
rogerioaraujo
SamanthaTV
SamanthaTV
asked in General Q&A
automation shows LIVE but sends old automation

Hi! I have deleted my old automations and have updated new ones for DM replies and Instagram comment for Dem reply to a keyword but for some reason, people are still getting the old automation with an old link and I can’t even find where that automation is because it doesn’t exist in my flow of automations when I check all of them. Any ideas?

211
rogerioaraujo
CapCut MX
CapCut MXUp-and-Comer
asked in General Q&A
TikTok automations are disabled for you due to regional limitations

Hi, I keep getting this warning in manychat “TikTok automations are disabled for you due to regional limitations”, how can I fix it? I would really appreciate your support

210
CapCut MX
roverdrammen
roverdrammenChannel Explorer
asked in General Q&A
How can I unlink a social media channel in ManyChat?

I have recently noticed that when I visit the settings of Facebook, Instagram, and TikTok, there is no option to remove the ManyChat account channel. I suppose this is a recent change that occurred at the platform level, but now I am left with the question of how I can unlink a social network from my ManyChat account. 

291
Fabio Gaulke
aroberts14
aroberts14
asked in General Q&A
Everyone not receiving Automation

I am finding out that not everyone that comments the keyword isn't getting the automation. It is showing on my end that they have it. but they aren't getting it. 

181
rodrigo_silvano
Sophia123
Sophia123Up-and-Comer
asked in General Q&A
Problems with default reply in Facebook integration ("disabled") - Pro Plan

Edit. Solved! see first comment. Hello The default reply with Facebook doesn’t work. I can trigger a keyword reply just fine, but after I set up a default reply it get’s marked “disabled”. I have a Pro Plan. Did I make a mistake?  Thank you!  

171
Sophia123
zac
zacUp-and-Comer
asked in General Q&A
Help: Instagram DM Bot keep old response

Hello,My Instagram bot keeps the previous message. For example, if I don't reply immediately but later, my bot responds with the same message as the previous response. However, once the conversation is engaged, it starts working correctly again.   I used the same workflow as in this post: Thank you for your help.

203
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Email Campaign not kicking off?

Im launching an email campaign and have added 102 contacts to the sequence- including one of my own test email address, but it doesnt look like its running. I have received an email on the test email address but It looks like it was sent to just 3 people out of the 102 in total. What am i missing? Screenshots of sequence below: Thanks for the help in advance.  

140
Graghoul
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