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General Q&A

Any questions you have about using Manychat.

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  • 6,974 Replies
3402 Topics
ineedaffiliates
ineedaffiliates
posted in General Q&A
Help with setting up sequences to build an email list with a lead magnet

Hey there, I build affiliate programs for service-based businesses and SaaS companies and I just added lead magnets to my packages because my (typically) high ticket clients need a way to collect leads through affiliates without an initial purchase. I would like to get them better results by even setting up a many chat sequence to build their list through IG using their lead magnet. I’d like to learn a good basic set up that I can teach a team member and have them do this for my clients. Would anyone like to help me set this up? I’m all about networking and startegic partnerships so I am sure I can bring you value as well. Especially if you are in coaching or real estate!

170
ineedaffiliates
rnbsn1998
rnbsn1998
asked in General Q&A
Birthday Message

Hello, I am new to manychat. I would like to know if it’s possible to create a manychat sequence that starts with me initiating a message through FB Messenger.  I would like to reach out to my contacts that are having birthdays and send them a special offer if they would like.

231
rodrigo_silvano
Alex Escobar
Alex Escobar
asked in General Q&A
I can't enter a new cell phone number to WhatsApp

I can't enter a new cell phone number to WhatsApp, the chip is new, the line is new, I have never used it for WhatsApp and it tells me that... This number is registered in an existing WhatsApp account... what should I do? ?

100
Alex Escobar
maria8italy
maria8italyUp-and-Comer
asked in General Q&A
new rules

Hello! Based on the new Instagram rules, won't Instagram consider sending messages to our subscribers as mass actions under the new rules? And won't an automatic response from a person be considered a violation if he tags us in stories? Thank you!

262
maria8italy
Chloelx
Chloelx
asked in General Q&A
Issues with Automations – Some Run, Others Don’t (REF: FAQ Automation Issue)

Hi,I’m facing an issue with my automations in ManyChat. Some automations are running smoothly, but others, like my newly created FAQs, are not working as expected. They don’t show up or execute properly, even though everything seems to be set up correctly.I’m starting to feel really lost and would appreciate any help or guidance on how to fix this problem. Thanks in advance!

311
Gustavo Boregio
v.villb
v.villb
posted in General Q&A
Email automation error: invalid SMTPAPI header

I am trying to send automated emails via Manychat using a custom domain. I have successfully connected my custom domain to Manychat, and said domain works well when I use it on other platforms, I have even tried with two different domains from different providers and keep getting the same error, and so the error has to be within Manychat. Whenever and email is triggered, it is not sent, and I get the following message in my inbox:  A message was received from this address by our systems that had errors in the SMTPAPI header, and cannot be processed due to the following: - The IP Pool name must be a valid pool name for your account. You provided pool_verified_medium If you require assistance in working with the SendGrid API, please contact us at support@sendgrid.com  I have already tried to contact support@sendgrid.com with no luck. I cannot find any information online about how it is possible to set the IP Pool name in my account in Manychat, or what this IP address should be set to. C

643
Gustavo Boregio
marcotav
marcotavUp-and-Comer
asked in General Q&A
Can I configure the time of the date and time button?

Can I set the date and time with specific hours? Ex: My restaurant is open from 8 pm to 11 pm. On Mondays the restaurant is closed.I would like customers to be able to book only for that time and on certain days.  

311
Gustavo Boregio
eatcounter
eatcounter
posted in General Q&A
Integrating Manychat and Klaviyo

We are integrating ManyChat with Klaviyo and trying ManyChat fields to Klaviyo properties, for consent fields related to SMS and email.However we are having trouble ensuring that consent is correctly marked in Klaviyo when passing data from ManyChat  

1326
Gustavo Boregio
Alyo
Alyo
asked in General Q&A
If I delete a saved contact, can I keep the free plan?

"If I have 1,000 contacts  and delete all of them, will I be able to keep the free plan?

1442
Gustavo Boregio
Aga
Aga
asked in General Q&A
Definition of the "contact"

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  Does the Free plan have unlimited contacts?Effective December 10, 2020, new Free accounts will be limited to 1,000 contacts which include all subscribed, unsubscribed, and deleted contacts.What happens if I reach the contact limit on my Free plan and don't upgrade to Pro?Once the threshold of 1,000 contacts is reached, account owners will no longer be able to send messages to their contacts through configured automations, Live Chat, or Broadcasts. If my goal is to send IG DM’s after sb leave particular comment under the post - how should I understand the limit. If it means that I can send unlimited dms to 1000 followers, or only 1000 DMs?

264325
Gustavo Boregio
Michelle van Eck
Michelle van Eck
asked in General Q&A
Automation goes the other way round

I’ve set uo an automation for a specific post or reel. When someone comments with a keyword, they get an automated response in their DM. It all worked fine, until the morning I responded to someone else's story with a keyword (another keyword then I use for my reel), and it sent MY automation to her. I’ve got a free account. 

90
Michelle van Eck
humilis
humilisUp-and-Comer
asked in General Q&A
How to end trial early and start pro?

I want to integrate Google Sheet, but it tells me that I have to be on Pro, and I'm still in free, and will be for 9 more days.The only place I found to end free trial early - Apply Coupon And Get Pro - requires adding a coupon code.Is there another way, or will you be giving me a nice coupon code😉?

691
rodrigo_silvano
GsxR03
GsxR03Up-and-Comer
asked in General Q&A
Do not restart the chatbot

Hello,I just set up my chatbot with:- If someone sends me a DM with keywords- If someone replies to a video/RealFor example, I put the word "hi" to send a message.Let's say that today, he sends me a 'hi', my bot will send him a message and do the whole process. But if tomorrow he sends me a "hi", it will restart.How can I make the loop only happen once?Same, if he replies to one of my videos and sends me a DM afterwards, the bot will launch twice.I would like the loop to only happen once and I can't find it.Thanks

486
rodrigo_silvano
beatrend_br
beatrend_br
posted in General Q&A
Automation through contact events for new followers.

Hi, I'd like to learn more about how to create a welcome message for Instagram via contact events. I'm having doubts about sending an automatic message when someone becomes a new follower. Can you explain a bit more about this configuration? I look forward to hearing from you so I can continue with the automation settings for my page. P.s.: If you can answer me in Portuguese, I'd be very grateful. 

241
Gustavo Boregio
JackieHatton
JackieHatton
asked in General Q&A
Conectar flujo con campaña publicitaria en facebook de mensajes

Hola,Queria saber si alguien puede ayudarme con lo siguiente, ya hice un flujo en manychat y lo guarde, estoy haciendo una campaña publicitaria en facebook con objetivo de mensajes a messenger pero a la hora de buscarlo cuando voy asociarlo con el flujo que cree me dice que debo guardarlo pero ya esta guardado y activo en manychat. Mi pregunta es será que el inconveniente es porque la cuenta a un esta en prueba gratis? solo funciona en cuenta Pro de manychat?Muchas gracias estaré atenta si alguien por favor puede ayudarme  

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JackieHatton
donato media 98
donato media 98
asked in General Q&A
Issue with my IG automation

Hi everyone, I’m experiencing an issue with my automation. The automation itself is running smoothly, but there’s a problem with the link it sends to customers. When they click the link, it doesn’t work. However, I’ve tested the link multiple times outside the automation, and it works perfectly.I’ve already tried several troubleshooting steps:  - Reconnecting the automation.  - Activating and deactivating it.  - Refreshing permissions.  - Re-pasting the link and double-checking its functionality outside of the automation.  I’ve even tested it across multiple Instagram pages by running the automation, and the issue persists—the link just doesn’t work within the automation.  This is costing me a lot of sales. Does anyone know what might be causing this or how to fix it?  

201
ketokriebels
Yousef Natour
Yousef Natour
asked in General Q&A
How can to connect WhatsApp to Manychat and still use the WhatsApp application and reply to messages on the same application?

I want a way to connect WhatsApp to Manychat while I can keep using the app, it’s important to my client to keep connected to the app, so is their a way to keep it?

802
Fabio Gaulke
robertonotte
robertonotte
asked in General Q&A
Can't find a way to customize the Messenger List subscription text

Using Messenger, I’m creating an OTN to contact my subscribers outside the 24-hour window. My understanding is that I need to use the Messenger List feature. I’d like to customize the text of the subscribe button, but I haven’t found a way to do so. I’ve checked all tutorials, but they refer to the "Flow" feature, which I believe is no longer supported. I’m attaching a screenshot; clicking on the three dots there is no edit feature, but only archive.https://postimg.cc/ykj7YcW2

131
Fabio Gaulke
Wilson Leung
Wilson Leung
asked in General Q&A
Manychat and Beehiiv Integration w Zapier

Has anyone here had success automatically importing new subscribers from manychat to Beehiiv? Im wanting to use Zapier to zap these emails into Beehiiv but somethings not working. If anyone is doing this integration, I would be grateful for any advise on what I’m doing incorrectly:heres my current setup:  

311
Gustavo Boregio
jediemel
jediemelChat Surfer
posted in General Q&A
Issue with Line Breaks (in custom fields) via WhatsApp Templates

Hi everyone,I believe ManyChat recently changed the way it sends custom fields to WhatsApp templates, and it’s causing issues with line breaks.Previously, we had automations that generated lists via a script, populating a custom field with this format:Item 1\nItem 2\nItem 3 This worked perfectly, and the WhatsApp message displayed like this:Item 1 Item 2 Item 3 For messages sent within 24 hours (non-templates), we’ve found that using regular line breaks (hitting “return”) works fine. However, the syntax for templates (using \n for line breaks) stopped working recently—within the last few days.Importantly, we didn’t change anything on our end, and it was working just fine before.Here’s what support shared when I flagged this issue:The messages are generating this error:"status_code": 400, "response": "{\"error\":{\"message\":\"(#100) Invalid parameter\",\"type\":\"OAuthException\",\"code\":100,\"error_data\":{\"messaging_product\":\"whatsapp\",\"details\":\"Param text cannot have new-li

4041
Fabio Gaulke
Mvrk23t
Mvrk23tUp-and-Comer
asked in General Q&A
Manychat Icon correct, name is incorrect -HELP

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

402
Mvrk23t
Jennifer Woodard
Jennifer WoodardUp-and-Comer
posted in General Q&A
Many chat is driving me crazy

Can I send a resource through manychat? If so, how? thank you

262
Jennifer Woodard
vanessacasmen
vanessacasmenUp-and-Comer
asked in General Q&A
please help. 88 e-mailaddresses recopilation and I can’t see them

i have tried on the computer many chat and in the app in my cellphone but it just marks an error.  Somebody please help me. This is 88 email adresses waiting to be registered in my data base   

80
vanessacasmen
Youngrichrooted
YoungrichrootedUp-and-Comer
asked in General Q&A
Why did they remove Ref URLs and Growth Tools?

Does anyone know why URLs and QR codes as a trigger went away. I can see just 4 months ago people were able to use them and this app is useless to me as only a social media tool.  I want to be able to get people on my list at networking events and speaking engagements and I don’t want them to find some random post and leave a comment just to do a quiz I spent time creating.  As we can see with TikTok all social media platforms are not promised to us and if one of them goes down our entire funnel can be broken. It feels like because they can collaborated with Meta they have changed the features to force you to only be on social media tool use them. I want the option to do both. I want to be able to text a link, include it in an email, create a QR code. Not everyone is on FG/IG and certainly not the other platforms. I focus on YouTube and putting a link in the description would be helpful since they don’t have DM options.  This is frustrating!

321
rodrigo_silvano
Davi
DaviUp-and-Comer
asked in General Q&A
Temporarily disable trigger after first activation

I created an automation where the user receives pre-defined messages and is then directed to an AI service. But normally the user arrives sending more than one message and the trigger activated by (if the message contains: a, e, i, o, u) is activated 2 times or more sending the pre-defined messages more than once. I would like to know how to temporarily disable the trigger after user input so as not to receive duplicate messages.Add as many details as possible, by providing details you’ll make it easier for others to reply

1003
La Vivance
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