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General Q&A

Any questions you have about using Manychat.

  • 4,195 Topics
  • 9,065 Replies
4195 Topics
Caterina
Caterina
asked in General Q&A
Sending automation via live chat not working

Hello, I’d like to send automation to people who spontaneously get in touch trhough messanger or instagram.I try to subscribe them to a welcome sequence or to trigger an automation and even though this is marked as “done” in the chat window, nothing happen.I refreshed permissions and automations are on and not paused.Anyone can explain what is wrong?Is this possible with the free version?Is there a workaround? Thanks,Caterina 

130
Caterina
RobinT211
RobinT211
asked in General Q&A
I think my flow isn't working

I launched an ad, I chose the partner integration and the flow, I have 26 link clicks and ZERO conversations. What could be wrong here? 

120
RobinT211
moa
moa
asked in General Q&A
Manychat WhatsApp Business API work with Make flow?

What is the step-by-step flow in a scenario on make.com that answers a text message as a WhatsApp Business chatbot connected by the WhatsApp Business API generated by Manychat and adds text responses using an AI from ChatGPT? 

140
moa
VeronicaA
VeronicaA
asked in General Q&A
Automation Triggering on Wrong Keyword?

Hi there, I’ve set up an Instagram automation that triggers when someone uses the word “etch.” The automation sends them a message with a button linking to a course purchase page.Lately, we’ve noticed that people who comment with the word “technique” are also triggering this automation, even though “technique” is not listed as one of the trigger keywords. I’ve attached screenshots for reference.We’ve had some people who are very confused because they’re a sent link to purchase a course that is not related to the IG post they commented on.Has anyone experienced something similar or know why this might be happening? Would really appreciate any help—thanks in advance! Here is a test I did, it prompted the same automation: 

321
Gustavo Boregio
Asaf
AsafUp-and-Comer
asked in General Q&A
trigger automation on every message (even during 30-min cooldown)

Hi,I'm building a WhatsApp flow and I need to trigger a scenario in Make every time a user sends a message — even if it's during the 30-minute automation cooldown.Is there any way to bypass this cooldown? I simply want to receive a notification every time a user sends a message, regardless of whether the cooldown is active or not.Thanks for your help!

494
Asaf
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
Error in visual of my automation

I can't solve the following error in any way, I already tried updating permissions, reducing the messages even though it worked perfectly before.-The error is that my followers from PC and IOS have a very bad visual appearance of the automation (not from phone), I leave some examples in the images. Could someone recommend me a solution?   

151
Fabio Gaulke
Vincent LEBEL
Vincent LEBEL
asked in General Q&A
How to Disable the Messenger Keyboard Except for Specific Inputs?

Hi everyone!For my Messenger automation, I wanted to completely disable the user’s ability to type messages and force interactions only through Quick Replies. Thanks to the Keyboard Input setting in ManyChat, I was able to hide the keyboard entirely — which is great!However, I still need the user to enter their name at the beginning of the flow. So ideally, I'd like to reactivate the keyboard just for that specific step, and keep it disabled the rest of the time.What I’m doing currently: I disabled Keyboard Input globally (Messenger settings) I use Quick Replies for most of the conversation For name input, I created a User Input block with Text type and left the “Only allow quick replies” option unchecked My question:Is there a cleaner or more flexible way to allow text input only at certain steps while keeping the keyboard hidden elsewhere?Any tips or best practices to improve this flow?Thanks in advance! 😊

241
Fabio Gaulke
Mahi
Mahi
asked in General Q&A
Issued with automatic DM

Hii I created Instagram account first then after I created Manychat account and linked it with Instagram .after I tried to trigger automatic dm but its showing n/a in ctr . It not triggering please help me anyone have idea                         

311
rogerioaraujo
luzdefada
luzdefada
asked in General Q&A
conecção instagram: Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página

Ao fazer a conecção com o instagram:“Altere sua conta do Instagram para obrigações ou solicite o acesso da administradora da página”“pedido enviado”O que é isso?Obrigada 

1283
rodrigo_silvano
P
PavelUp-and-Comer
asked in General Q&A
How can I pass values to the user's custom fields when the user goes to a bot from the website?

Hey everyone,1. We would like to create a user profile (new Contact) with custom field values when a user moves from our website to a chatbot. We plan to pass the custom field values through the URL parameters to our chatbot. Is this possible? If so, could you please guide us on how to implement it?2. Each user will have unique values. We want to include them in the URL parameters that the bot shares in the chat. Is this possible?

5974
NicoMoney
gerarcat
gerarcatChat Surfer
asked in General Q&A
HOW TO DEAL WITH SMART DELAY AND BUTTONS

im setting an automation for whatsapp, the im sending messages with buttons, then.. i expect susbscriber to choose one of the buttons, and after the message ive set a smart delay waiting for the answer. thing is.. after the smart delay started even if the susbscriber chooses one of the buttons the smart delay wont stop and it will continue the flow. Is there a way i can send a message with buttons and set a waiting time for the susbscriber to chose one of the buttons, if not then continue the flow?

182
gerarcat
PRX Jurre
PRX Jurre
asked in General Q&A
Use ManyChat from another Instagram profile within same Instagram account

So I just registered at ManyChat, but I have multiple Instagram profiles under the same Instagram account, but I cannot switch profiles within this account to link with ManyChat?For example, I need to use @performancerx dot nl Instagram profile for ManyChat, but instead it automatically links my @bonbongoods_ Instagram profile, because it's linked to the same Instagram account.How to fix? Else I won't be able to use ManyChat which would be a shame. I'm not gonna create a new account and start over from scratch.Kind regards,Jurre

281
Fabio Gaulke
Xerial
XerialUp-and-Comer
asked in General Q&A
Whatsapp Business API & White Label

Hi,It’s so difficult to get a WhatsApp Business API account even though I own the business. I’m trying to find another way, and Manychat seems to be one of it. Can I subscribe through Manychat and thus bypassing Meta’s process of getting the WhatsApp Business API approved?Secondly, when my live agents interact with the users, I read that they must do it on manychat UI, because if they talk directly in the WhatsApp chat, the automation will not stop. If this is true, can we whitelabel the chat? I do not want my clients to know that I’m using manychat. Hope someone can help, thank you.

1392
Xerial
reid954
reid954
asked in General Q&A
Auto DM for new follows

Is there a way to set up an auto DM to be sent to someone when they click on follow on my insta?

481
rogerioaraujo
Kenxy.Diaz
Kenxy.DiazUp-and-Comer
asked in General Q&A
Exact Match Keyword Trigger

Is it possible to create a comment trigger to have exact word match “me” is used, while excluding cases where it appears within or as part of another word?it will not trigger for the following words?eg. meeting, sometime, meta, overtime…. etc 

261
Gustavo Boregio
hogkaiatwork
hogkaiatwork
asked in General Q&A
Remarketing Contacts

As you can see here, my account have a bunch of contacts who clicked on landing page link during messenger conversation.Now, I want to take advantage of these facebook profiles in a remarketing campaign. How can I export them into Facebook ads to create custome audience.Thank you for your attention.

311
Gustavo Boregio
Pierre
Pierre
asked in General Q&A
Dashboard not showing up

Hi there, I have admin role under a Manychat account but I can’t see the dashboard. Any reason why that is?

121
Gustavo Boregio
Claudiabtg
Claudiabtg
asked in General Q&A
Erro na hora de criar fluxo

Boa noite. Até hoje de manhã estava funcionando normalmente, porém agora não consigo criar novos fluxos, aparecendo a mensagem abaixo, embora esteja com a rede funcionando normalmente. Utilizo a versão gratuita, pois estou começando nesta área e tenho poucas postagens. O que pode estar acontecendo? 

131
Gustavo Boregio
Tbexi
Tbexi
asked in General Q&A
hot to delete this messege

Hi guys can someone please help me with this i have did the automation message to messenger and everytime i try it there is a message that comes automatically by it self how i can delete it (Wir werden uns während unserer Geschäftszeiten bei Ihnen melden — unser Team ist zu diesen Zeiten jederzeit online.)

151
Gustavo Boregio
Iñaki Rossi
Iñaki Rossi
posted in General Q&A
what are you waiting for?

 what are you waiting for to improve the manychat instagram features from the computer (web), it is very limited and I am missing opportunities for those who interact from those devices whether they are windows or ios.

151
Gustavo Boregio
yannie
yannie
asked in General Q&A
How to create a flow on ManyChat to collect information from customers sequentially

I'm creating a flow on ManyChat where I ask customers questions to collect information and then recommend products that suit them. However, when I preview it on Messenger, it sends a series of questions all at once without waiting for the customer's response. How can I ask customers one question at a time, wait for their response, and then move on to the next question after collecting the information?

433
Kali - AFYC
nacholc
nacholc
asked in General Q&A
How to send multiple images from n8n to ManyChat for WhatsApp?

Hi everyone 👋I'm trying to send multiple images from n8n to ManyChat, so they can be displayed in a WhatsApp conversation, but I can't get them to show up properly.Has anyone successfully done this?I’d appreciate any tips or examples on how to make it work.Thanks in advance!

861
Gustavo Boregio
Rosselyn
Rosselyn
posted in General Q&A
como obtener manychat pro

Necesito ayuda para conectar y obtener manychat pro 

1204
Chelo
MarceloJBresciani
MarceloJBrescianiUp-and-Comer
asked in General Q&A
Whatsapp message line break

Hey guys,I have a problem when I pass a "Last Text Entry" message to an external API. It returns a JSON error when formatting the message, and the same occurs when I pass it as Header.Even clicking on JSON Encoder doesn't work.Prints Attachments.Has anyone experienced this error and could tell me how to resolve it?   

6154
gfreeman
Bryan84
Bryan84
asked in General Q&A
Instagram Subsciption

Is there a way to properly link my Instagram subscription to a many chat link? 

311
rogerioaraujo
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