General Q&A

Hello Chat!I have 1 main account for Instagram with 8 other account pages under it. One of those account pages is currently connected to manychat for posts, reels, and DMs. How do I connect a different automation to another one of those profiles? Thanks in advance! Happy Friday!

Hi everyone,I’d like to check if others here are experiencing the same issue with Messenger Lists.In my case (and for some others I’ve spoken with), when a subscriber clicks the “Notify Me” / “Updates erhalten” button inside a Messenger List flow, the flow doesn’t continue afterwards. It just gets stuck.We stopped using OTNs a long time ago because of similar problems, and since then we’ve switched entirely to Messenger Lists. But now this exact problem is happening there too.ManyChat Support mentioned OTNs in their reply, but I’ve clarified that this issue is specifically with Messenger Lists. They said they will escalate, but before we push further, I’d like to know:👉 Are you also seeing this happen with your Messenger List setups?👉 Or is it working normally on your end?If more of us can confirm the same issue, it will help show the scope of the bug and hopefully speed up Meta’s investigation.Thanks in advance

Excuse me, I would like to ask. I use manychat as a third party to send automatic dm. But I am having trouble linking a manychat account that uses my Facebook account and Facebook page to his Instagram account, even though I have linked the Instagram account to his Facebook page. They mentioned the API message problem "Instagram Business API: Your Instagram account is ineligible for using Instagram Business Messaging API." , I don't know the solution now. Please help me solve this, I really need it mate🙏 

Since the Meta team has decided to pause allowlisting for Instagram Broadcast and the beta is closed. Are there any alternative automations styles for broadcasting in Instagram or atleast informing mass followers? 

This must be pretty basic but I cannot find an answer. What is the difference between a visitor and a subscriber?   Thanks!

Greetings,I’m new to manychat & i’ve been thrilled with my first automation! The thing is unfortunately  i can’t interpret the numbers. Actual number of trigger (Comments) on my Instagram is way higher than number of contacts and in the contact list there is visitor and subscribed, what is the difference between them? did he subscribe to my IG Account (became a follower?) or he simply clicked the link i sent using manychat?Is the term “Active contact” Represent number of contacts receive my message? The Automation is simple, reply to each comment with a message that include a  certain link. Thanks in advance.

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do 

Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this:  Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is:  How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post

HiWe have approved our WhatsApp line  Meta Business and use it via ManyChat Messages cannot be sent to this number from Turkey. When a message is sent from Turkey, we receive a message like this. Could you please inform usabout what the issue might be related to?Your message could not be delivered. This business can't chat with phone numbers with your country code.تعذّرتسليمرسالتك.لايمكنلهذاالنشاطالتجاريالدردشةمعأرقامهواتفتحملرمزبلدك.پیامشمانمی‌تواندرساندهشود.اینکسب‌وکارنمی‌تواندباشمارهتلفن‌هاییکهدارایکدکشورشماهستند،گفتگوکند.Не удалось доставить ваше сообщение. Эта компания не может вести чат с телефонными номерами с кодом вашей страны.Mesajınız teslim edilemedi. Bu işletme, ülkenizin telefon koduna sahip telefon numa

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

Does anyone know how to set up an automation on Instagram for a draft/scheduled post, rather than one that’s already live, so it goes live as soon as the post does?

Is there anyone of you who were able to add a user to an IG automation manually. We were having some issues with IG automated DMs this past week and we missed a lot of people. We wanted to DM them with the actual message that they are supposed to receive but we cannot. So, I was wondering if there’s a way we can just manually add them to the workflow. 

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

I want to send a message to many contacts once a time.They were all received my direct message before.Can I do this?

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

So I have clicked on the “send message within 24 hours” to trigger the drop-down menu. It does not have the “send as comment” reply option. So what do I do now? Thanks in advance! 

In an automation, is there a way to send the “flow_ns” value through an External Request?I understand that I can get that value from the URL in a browser, but I would like to have that value sent to my backend for logging purposes.I tried to see if the field was available when clicking the “Add Full Contact Data” in the Request form, but nothing came up.Thanks!

I everyone, I'm having an issue with my quick reply not showing up inside of instagram.It just does this… Is anyone else having the same issue?Spencer

Hi everyone,I was wondering if anyone else is experiencing problems with the quick reply feature. I have an automated flow that was working just fine. However, since last night it has stopped showing the quick reply buttons, and therefore the flow stops at the first step of the process.Thanks in advance!Matias 

Hi,I’m building my first automation with Manychat and can’t get my automation for Instagram DM to work.When sending a DM to the account (using my iPhone app) I do get the first message and see the 2 buttons (highligted in yellow below). But when I click either of the buttons nothing happens. Grateful for any support! (And yes, I’ve tried “Refresh Instagram Permissions” ) 

ManyChat’s pricing model is increasingly problematic because it does not follow Price Parity Costing, a widely accepted practice among global companies. Charging a flat rate of $15 per month across all countries fails to account for differences in local income levels and purchasing power. While $15 may be a minor expense for customers in countries like the United States, the same amount can represent a substantial sum in lower-income regions such as Ghana, where it could support an entire family of five for a month.This approach limits accessibility for users in lower-income areas and risks alienating potential customers, creating a perception of unfair pricing. Successful global companies typically adopt tiered or regionally adjusted pricing to ensure their products remain affordable and competitive worldwide. By ignoring income disparities, ManyChat effectively prices out a significant segment of its potential user base, which could hinder adoption and growth in emerging ma

right now i just created an automation with using add quick reply , but when somebody send something on instagram , they cant see this button . i think quick reply doesn't working , is that the same for you ?

Hi, I’ve been working on a proyect to help small brands automate their responses in Instagram.Can’t verify my app yet with meta so I thought using Manychat API was a smart workaround.I need clarification with contact usage.If a Business I automate, receives 500 DMs per month, am I ok with Pro suscription? I mean, what happens in ten months? Is it still 500 per month or is it 5000 contacts? $15 vs $45 Is the client doomed to “carry” forever a contact that was a one time purchase or they reset each month?This is key in my business model and it would be a nice Yes or a hard No depending on the answer.Thank you very much,Santa  

Hello, I recently changed my Instagram password and now I can't set new automation on manychat…It's kind of a loop that I can't get out