General Q&A

hi,I have been using many chat for over a year now with much success. Over the last 3months something happened - I went from using AI automations to build my automation successfully to having to pay $80 to use the AI function only to find it more complicated to use and none of my flows are working. Ive tried 5 or 6 attempts to use auto send links instead and nothing is working.  Where can I get help setting this up? I am not a tech person and thats why I loved many chat before. I am now losing business on instagram because of broken automations.  HELP!

So my many chat campaign is working as far as the person gets the link to clickthe link is to a pdf saved in my drive. The share is set to “anyone with link.” When the person clicks the link it saysm “there was a problem loading this website.”  refresh (in blue font). I ran 4 campaigns prior using this same set up and everyone got the pdf. Now its not working this is the second one not to work. The chat bot said drive isnt supported and i need to set up a public webpage by the time i do all that i dont need many chats im trying to build a email list for newsletters etc. Please helpJason

Hello,I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.Here’s the situation in detail: I have one main Facebook account that manages two Facebook Pages. Each Page is connected to its own Instagram account. Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems. However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.Today, I followed all the standard steps, but it didn’t help.According to the troubleshooting instructions from ManyChat, I also tried the following: Completely disconnecting and reconnecting ManyChat to Facebook.

Hello ManyChat Community,I'm experiencing a serious issue with my Instagram automations and I haven't been able to resolve it for over a week.None of my automations are working — not even the most basic ones, such as sending a message to new followers.Here is everything I have already tried:• Refreshed Instagram permissions inside ManyChat• Reconnected my Instagram account• Checked triggers and automation settings• Tested the simplest automation possible (new follower → send message)• Reviewed troubleshooting steps from the ManyChat communitySince nothing worked, I even deleted another ManyChat account I had and created a completely new one, then connected my Instagram again.However, the issue persists. Automations still do not trigger at all.This has been happening for about a week now and it is affecting my ability to communicate with new followers and leads.Could you please check if there is any issue with my Instagram connection or with the automation triggers on your end? Please l

I have already subscribed to manychat pro plan but I need to implement in my service a retargeting campaign via WhatsApp and Mail, I don’t know what’s more convinient, to get new tools or manychat is a good option for this… 

Hello!  I upgraded my plan and the automated messages to new followers stopped working right after, I tried to refresh the permission and it’s still not working  please help 🙏🏽

I've come back to ManyChat because there was a workaround to get the automation to fire and say "hi" to new followers. The issue I'm now having is that the automation “Say hi to new followers “ it's only working about 40% of the time, which makes the automation redundant because it's taken me double the time to then go through and screen who has received messages and who hasn't been sent messages, so then I can send them manually.I then found that other automations that I have set for either a comment or a DM for a specific word also isn't firing. I have tried to follow the instructions to refresh my permissions, the issue is when I try to refresh it tries to log me in again and I have the exact same issue of the failure to log in when I was trying to activate the automation to "Say Hi to New Followers" Before there was a workaround. I end up going in circles. I have emailed support but have yet to receive a reply. I have ensured that all triggers are turned on, keywords are spelled pr

I can’t see the dynamic block in intstagram, am i doing something wrong?

Hi everyone 👋,Usually, I’m the one helping others here with ManyChat setups, but today I really need your help.Here’s the issue we’re facing:👉 We’re running a WhatsApp campaign with CTWA Ads.👉 From 1900 ad clicks, only 4 users actually reached the bot in ManyChat.👉 The flow in ManyChat was set up with triggers: CTWA tied to each Ad ID and also keywords.👉 The ad was created using a Frequently Asked Question template, with the instruction for users to click in order to start the conversation.We’ve double-checked everything but still can’t find what’s wrong. We also submitted a support ticket to ManyChat, but haven’t received a reply yet.Has anyone experienced something similar? 🙏Any ideas on what we might be missing or how to fix this?Thanks a lot in advance!Catalina R  

Hi,In almost all the content I’ve seen online (YouTube videos, blog posts, tutorials), it is clearly stated that deleting contacts should reduce the number of active contacts used for billing.However, in my case, this is not happening: I deleted contacts from my list But the number of active contacts used for billing does NOT decrease So my question is very simple:👉 Is this a recent system change in ManyChat?👉 Or is there something wrong with my account?Because right now, my experience directly contradicts all publicly available information.Would appreciate a clear answer. Thanks.Screenshots attached for reference. 

I am creating a post regarding my Manychat automations not working for a while. When I try to “Refresh Permissions”, I get a bar on the top of my screen that says “You have insufficient rights to reload the account”. I am not sure what to do and I am posting everyday with the use of a comment automation so I do not want my Manychat automations to go to waste without figuring out the problem. I also have gone through the chatbot suggestions and followed the steps with advanced refreshing options, but seems like that bar at the top of the screen keeps saying ““You have insufficient rights to reload the account”. Please help me out with this ASAP.My IG is @agastya_gudipati. Please let me know if there is anyway to solve this problem since it is really important.

hello! I am writing to you for 2 reason:I have 2 manychat account, in one account i have the labels and in the other one no…. how can i activate the labels in the second account?Any news about the hi to new follower bug? it’s 2 weeks that there is this bug and I don’t see any updates

My IG Manychat automation isn’t working. Below is the flow.It was working until late afternoon yesterday and now it’s not responding to people’s comments even though they spelled it correctly.I refreshed permissions and it said it was connected with no issues.I did connect the Stan.Store auto dm feature on instagram and thought that may be why, so I disabled and removed that connection there.But the trigger still doesn’t work.Does anyone know why?

Bonjour,Je n’arrive pas à connecter mon compte Instagram. L’ordinateur m’envoie un code de sécurité, qui n’est pas reconnu lorsque je le rentre.Ce problème a-t-il été remonté ?Comment faire svp ?  D’avance merci de votre aide

Hi I am seeing issues with Refurl for mobile when I click the link it just brings me to the messenger app url to download the app instead of into the conversation.

Hello,I have hundreds of people that engaged with my content and automation but didn’t buy my product. I want to reach out and offer other things. What’s the best way to use all these contacts I have inside manychat? Any best practice? Articles, videos on how to do this? I appreciate your responses.   thanks 

Hi, I’m running an Instagram automation where users comment a keyword on my Reels (e.g. “group”), and then ManyChat automatically sends them a DM with a link and continues a follow-up flow.I’m having two issues: Sometimes ManyChat sends empty (blank) messages inside the flow, even though the message blocks have content. More importantly — the comment trigger is inconsistent. Many users comment the keyword, but the bot doesn’t respond at all and misses them. Setup seems correct (keywords, permissions, connection), and I’ve already tried refreshing/reconnecting multiple times.Is this a known issue?What could cause blank messages and missed comment triggers?thank you! 

Hi there,my problem is that my Instagram automations are not being triggered, even though the page is connected.Here’s what I’ve tried so far: I reconnected my Instagram account to ManyChat. I checked the permissions and made sure all required access was granted. I duplicated the automation and restarted it to test if this solved the problem. I generated a new automation  I do not have any restrictions on Instagram - already checked that  Despite these steps, the automations still do not work. I already have a Support-Ticket, but no answer to my mails. Could someone please help me resolve this issue, since we started a launch and need the automations?Thank you for your support!Anne 

Hi everyne, Spent Sunday evening creating account and setting up telegram bot flow and other automations. End of night got blocked and can not log in for whatever reason.  I've sent a support ticket to the team by filling out the form same Sunday Night (March 29th, 9:30pm EST) - No reply from anyone for almost 48hrs now. Is that normal? Can’t even check the status of the ticket as it’s asking to log in and I can’t log in with that account whatsoever as access is denied. 

For me can not log in {"0":"Access denied","state":true} and my ticket number [#475916], created ticket almost 2days, still no response from manychat. What type of service is this. Wasting time and looking for mail. Paid for pro, now looking for mail not doing my job

I want to share a frustration that has been building over the past few months while using ManyChat for WhatsApp conversations.The main issue is that ManyChat’s tracking does not show the source of each conversation. This makes it very difficult to understand where interactions are actually coming from. Even when I use quick replies within ads and connect them to keyword-based flows, the platform still doesn’t indicate whether the user entered through a specific ad or campaign. That lack of visibility is a serious limitation.I’ve also tried using CTWA, but some messages randomly fail to enter the flow, which makes things even more unreliable.I’ve seen multiple discussions about this in the community, but no clear or consistent solution so far.As a bit of a last attempt, has anyone found a reliable workaround or a solution that actually works?

Hello community:I want to address an important issue that has been a source of significant frustration over the past few months while using ManyChat to manage WhatsApp conversations.The Current ContextWith Meta's recent changes in managing advertising campaigns, it's now essential to create as many creatives as possible to feed the algorithm. This allows the system to determine which pieces are most relevant to users, generating better results and more conversations.The Main ProblemI've discovered that message tracking through ManyChat does not include information about the conversation's origin. For example: when I configure quick replies within an ad and register them as keywords that trigger specific flows, the system doesn't identify whether the user came from an advertisement or ad campaign.Technical LimitationsTo address this, I'm forced to use the "Click-to-Message" tool, which only allows connecting one ad per element. This is extremely limited, considering that current campaig

Hey everyone, I've been dealing with a frustrating issue for about a month now and can't figure out if it's a bug or something on my end.**Setup:**- WhatsApp Business via Manychat (PRO)- Click-to-WhatsApp (CTWA) ads running on Meta- Automation trigger: CTWA click from a specific ad + keyword "contains" trigger as backup- Everything is connected, live, and was working perfectly for months**The problem:**Some leads click the ad, message us, write the exact keyword — and the automation simply doesn't fire. No flow assigned, no tag applied, nothing. But the contact DOES appear in Manychat's contact list.**Key details:**- Contacts show up in Manychat with NO tags and NO flow history- Always new contacts (not re-engaging old ones)- Happens across multiple different ads, not just one- Started ~1 month ago with no changes on my end- Meta shows more ad clicks/conversations initiated than Manychat shows flow activations — the gap is real- Reconnected Meta ↔ Manychat integration: didn't fix it- A

Hello… Total newbie to ManyChat. I am using the free trial for now with plans to upgrade to Pro once I understand how to do certain tasks. Here is what I need help with and have no idea how to set this up. On particular IG posts, in the description, I will be asking users to Comment “Wine” in order to receive a Free PDF guide. In addition, I will be telling them to follow me on Instagram first, so I can DM them.  IG won't deliver the DM if they are not  following. Once the users follow my page, ManyChat will automatically respond to these comments with a line that says something like, “Sending over my Free Guide now. Please check your DM”ManyChat will then send a DM to each of these users….Thanks for requesting the free PDF guide! (the PDF guide will be attached) I would then take over, and personally DM the next day with an upsell to receive the full PDF guide. What is the proper way to set this up? Thanks, Steve  

In ManyChat, tags are often used to track user behavior and prevent users from re-entering the same automation flow multiple times (for example, avoiding sending the same onboarding sequence to someone who has already completed it).What are the advantages and disadvantages of using tags as a control mechanism to prevent automation from triggering again for users who have already interacted with a flow?  Are there better alternatives or complementary strategies (such as custom fields, conditions, or event tracking) that can provide more reliable or scalable control?