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General Q&A

Any questions you have about using Manychat.

  • 3,860 Topics
  • 8,097 Replies
3861 Topics
Vusal
VusalUp-and-Comer
asked in General Q&A
Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

2097
Gustavo Boregio
Aesquerra
Aesquerra
asked in General Q&A
Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

491
Gustavo Boregio
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

431
Gustavo Boregio
Hasan
HasanUp-and-Comer
asked in General Q&A
is this real?

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

191
Gustavo Boregio
mexicalivibes
mexicalivibes
asked in General Q&A
I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

411
rodrigo_silvano
mexicalivibes
mexicalivibes
asked in General Q&A
This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

151
rodrigo_silvano
Muhammadrasul
MuhammadrasulUp-and-Comer
asked in General Q&A
billing

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

843
rodrigo_silvano
Nail
Nail
posted in General Q&A
Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

10
Nail
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

1479
NickGKd
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

250
Arman Shayan
sajad
sajad
asked in General Q&A
How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

990
sajad
andreab
andreabUp-and-Comer
posted in General Q&A
Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?  

101
Fabio Gaulke
luccaallen
luccaallenUp-and-Comer
asked in General Q&A
Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan 

200
luccaallen
praneethm
praneethmUp-and-Comer
posted in General Q&A
How to disable the shortened URL

how to disable the manychat shotened url in the message  

15515
baker1992
sergiotellez1992
sergiotellez1992
asked in General Q&A
IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks  

171
Gustavo Boregio
aknicholson
aknicholsonUp-and-Comer
posted in General Q&A
Can't add a channel

I had a ManyChat set up once before, then turned it off.  I can’t seem to reconnect my IG account now.  I’m stuck in the loop of add an account...go through all the steps...’your account is already connected’...but no channels are added, all I see is the ‘add an account’ button again.  I’ve removed permissions on FB and IG, re-added them, cleared cookies.  I’m not sure what else to try.  

211
Fabio Gaulke
eman
emanUp-and-Comer
asked in General Q&A
unread message

How to know which messages are unread or that the program is the last response to the message

732
fredthebob
mareks.media
mareks.mediaUp-and-Comer
asked in General Q&A
See only unanswered Messages

Hey, trying to get better followups and also implementing some people in my team.But I have the problem, that I somehow cannot filter to unanswered only Chats.Is there no way to do it or am I just blind?If not - how do you guys manage to see only unanswered Chats?Best regards

742
fredthebob
mottzerella
mottzerellaUp-and-Comer
asked in General Q&A
'Blacklist' tag not working for Instagram Account DM Bot

Hey Everyone! I’m trying to add a ‘blacklist’ conditional which the automation routes through immediately after the trigger and has the ‘if tag ISNT’ [blacklist] logic applied to it, in order to exclude certain accounts from the automation.  However, this does not work at all.  I know that the issue of the lack of a blacklisting ability has been raised before so I assume people have figured out some sort of workaround - any help here? Thank You,Matt 

354
Digitalmateus
snoller
snollerUp-and-Comer
asked in General Q&A
Can i trigger an automation via API call?

Hi, i would like to trigger an automation via an API call, is that possible? Just like if a WA-message happens or an Instagram Post i would like to trigger the same thing via my own service.I cannot find anything in the docs, but the ManyChat AI told me it is possible…Thanks in advance!Stephan (hybridai.one)  

1459
Fabio Gaulke
RobDeBease
RobDeBease
asked in General Q&A
BANNED FROM INSTAGRAM COMMENTS

I have about 1.5 million followers online with 658,000 being directly from Instagram.  I installed Manychat about a week ago and Manychat has responded to about 3,500 comments and sent about 3,500 DMs to followers that have commented on my Instagram posts.  I just got banned from commenting on my or any Instagram posts. I’m guessing it may be because of the volume of comments that Manychat responded to or the lack of variety in them as I only had 4 variations set up to respond to comments.  So Manychat is currently not able to reply to the comments on my post but it CAN still send direct messages. Should I stop using Manychat or use it less?  I don’t want to get banned from sending DMs either and currently I’m probably sending about 500  per day.  Can someone please help me and give me best practices here and please give me some guidance on what to do to prevent this from happening again once my commenting has been restored?

282310
wedding.insights
AlCukovic
AlCukovic
posted in General Q&A
Ref Url doens't trigger..

Hello :)Any one having an issue that Messenger ref url takes me to messenger but doesn't open the flow..Just nothing happen, only messenger open

949
luccaallen
ann.
ann.
posted in General Q&A
Does automation work for trial reels?

I have an test features called Trial reel. I want my automations work for my trial reel.

5963
matdilisio
aitorhilo
aitorhiloUp-and-Comer
asked in General Q&A
SHADOWBANNED AFTER USING MANYCHAT ON INSTAGRAM

Hi everyone, after two and a half years of organic growth on Instagram I thought it was time to up my game with manychat, only to get shadowban for using manychar, could anyone help me solve this problem, please? This is quite maddening, I’ve just payed for a service that has jeopardised all my work.Thank you in advanced, greetings from Spain. 

2942
rodrigo_silvano
seano480
seano480Up-and-Comer
asked in General Q&A
Facebook click to message default template overriding automation

Hey Manychat! I am working on testing click to messenger campaigns between Meta(Facebook specifically for now) and Manychat. I am experiencing some issues where the Manychat automation is not being triggered. When a message conversation is triggered it seems to be defaulting back to a message that says: “Hi {First Name}! Please let us know how we can help you.”.  which appears to be the default greeting for Facebook.  Despite attempting a few different manors of fixing this, it is still defaulting back. I have this setup in a few different ways for testing in the “Message template” area of the engagement ad.  I have an ad setup to use partner app, and selected manychat and the automation from there. I did not use the JSON code option as the automation did not provide it in this case. This automation never triggered. I have also set it up “start conversation” and integrated in an automation trigger via keywords, incase the partner app setup did not work.This ad works properly in the pre

270
seano480
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