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General Q&A

General Q&A

Any questions you have about using Manychat.

2,003 Topics
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OliverDKUp-and-Comer

asked in General Q&A

Comment restriction Facebook

I've been experiencing restrictions on comment replies with ManyChat. Each day, on each page, I only send a maximum of 400-500 comment replies. However, for over a month now, I've been facing restrictions that last from a few hours to 1 day because I comment on people's comments.In the past, I was able to send up to 5,000 replies per page, or even more. I'm trying to determine if this issue stems from ManyChat, or if Facebook has become stricter regarding replying to other people's comments.I'm not restricted from sending DMs, only from commenting. The restriction period ranges from a few hours to 1 day.Is it an issue with FB or is it just end of and era to comment to other peoples comments?

4 months ago

shayanreyesUp-and-Comer

asked in General Q&A

Whatsapp automation not working

I have created a WhatsApp automation flow with Manychat AI that is activated by several triggers, but when I send a message to the number, the automation does not work.Does this have to do with Facebook verification, or is it another problem?

4 months ago

birkanUp-and-Comer

asked in General Q&A

not asking second time e mail

I posted a reels and i collected 600 email. Now i want to post another reels and i want to collect new emails. So if i asked someone before their a mail address and already collected, i dont want to ask one more time them. I only want to new users and collect new email. How can i do this?

4 months ago

andreeaguzzz

asked in General Q&A

Banning countries makes Manychat stop working

Hi! I’ve been using manychat for a while and I do have great results! The problem that I face a lot is dealing with accounts from India, a place where I do not sell my service. I banned the country by changing the age limit through the Instagram settings, but then ManyChat stops working in general Any idea on how to solve this?

4 months ago

shanawatkinsstl

asked in General Q&A

Receiving error and showing as unpublished

Hi, I’m new to ManyChat and have an automation that I think is working, but I’m getting this error type message asking if I want to have my message #1 be the reply to comments when I try to update. I don’t want that, but it’s still showing my automation as unpublished. I duplicated it from another automation, and it’s also still showing the old message until I click edit and then it shows update version. Any suggestions? Thanks in advance!

4 months ago

Kursy39Up-and-Comer

asked in General Q&A

Competition details

Hi everyone, I am setting up a competition for the first time and I am struggling to connect one step.In summary, users need to comment ‘rug’ to go into the automation. They then are explained the rules and need to enter their email. Once they write their email, how do I make that response the trigger for the rest of the funnel?It’s that bit I cannot seem to figure out. Help! Hoping the rest of it is correct too? Screen shot attached. thanks in advance!

4 months ago

MonaUp-and-Comer

asked in General Q&A

Conversation starters are live, but not showing

Manychat is connected to both Insta and FB, and the Converstation starters are live/published, but they don’t show on either when people go to my DMs. How do I fix this, what do I need to look for?

4 months ago

LiviaUp-and-Comer

asked in General Q&A

Automations not working

Why aren't my automations working??? I have the Pro version, they used to work before. I've already allowed through ManyChat, I've created a new page on Facebook, and nothing happens. I'm so frustrated, please help!!!

When I try to set up various comment replies to my automation, it says i need to change something in my advanced instagram settings? does anyone know what its talking about?

4 months ago

hbconsultingcoUp-and-Comer

asked in General Q&A

Conversation Starters

Hello - I have connected everything and the Conversation Staters are showing live, but they do not pop up on Instagram. Please help!

4 months ago

ChhayHeng

asked in General Q&A

my Live chat can not reply to user

Hi therefor now my Livechat can not reply to customer, but if we go to FB page inbox we could reply as normal.Anyone here have the same issue like me?

4 months ago

bevinUp-and-Comer

asked in General Q&A

Admin Unable to Reply to DMs

Hi all! One of the admins on my team is unable to reply to IG DMs, she is getting the message “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.” but I’m not sure what I need to select in the settings to allow her to respond in ManyChat. Any insight?

4 months ago

Alex Hors

asked in General Q&A

сan't run automation in comments

It’s used to work, but all of my old automatizations don’t work now and when I create new ones they won’t work as well,,, what’s the problem? I have a PRO version and it’s still doesn't work

4 months ago

IhabAghazali

asked in General Q&A

I need help with Integrating Manychat - Instagram - Make or Zapier - Google Sheet

I’m trying to integrate Manychat with Google sheet through Make or Zapier.I have a google sheet with dataI want to send a request through Make or Zapier to search for a keyword in google Sheet and then give me all the matching products in a dynamic cards.I’m stuck with getting the data back to Manychat the Json file is not being accepted is there a better way or a video I can watch to get it done?

4 months ago

justinjayjohnson

asked in General Q&A

Daily report question

Looking at the daily reports on the mobile app I see a very high average response time and I don’t think it should be that high. How is average response time calculated? Also - is there a way to see daily reports on the desktop?

4 months ago

Jae Marie

asked in General Q&A

Download Botbuilders Core

Manychat Community, Is anyone else seeing this error, after clicking the green box here: Getting this error message: It’s nothing else I’ve been able to do to resolve this.

4 months ago

philmoore007

asked in General Q&A

Landing pages in ManyChat?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

4 months ago

MYGS

asked in General Q&A

Continue an Instagram message sequence only when the user replies

Hello! I'd like to know if it's possible (and how) to automate a message sequence (once the user replies to a story) only when they reply to the previous message sent. For example, if the user replies “Yes” to a story, it triggers a message sequence including a first message that says “Hi Jacque, how are you? Do you have any experience in this field or not at all?” Then the second automatic message is sent when the user has replied to the first message. I don't want the user to have the choice between several answers already written, but to give his own answer so that the rest of the sequence follows. Is it possible to do this? If so, how? Thanks for your help.

4 months ago

Lotte

asked in General Q&A

Trigger User Clicks a Link not working

I have set-up a sequence for WhatsApp and have put as a Trigger User Clicks a Link. However, when clicking the link it will only open the WhatsApp Chatbot but the sequence is not being sent. What could be the reason? How to solve this issue?

Hi! My many chat is not working for two weeks already. Im quite frustrated, have tried all the solutions I found online and the ones support gave me. Instagram and Facebook pages are properly linked, no payment problems, permissions updated and refreshed in the manychat app, logged out and in again. I don't know what else to do… any idea?

4 months ago

Danicdz

asked in General Q&A

Need help connecting whatsapp

Hi! I already have a Whatsapp API created from the past, but i cańt connect that one as it asks me to disconnect the whatsapp, but i cańt because my business gets 100+ whatsapps each day and i would loose it all if I do that, please heeeelp

4 months ago

Cal1000

asked in General Q&A

Facebook Ad track messages

Hi Guys,I am to far down the line to turn back now. I am currently running Facebook ads to messenger the using many chats. I am from the UK and i cant seem to track when a message happens so i cant optimise the budget because Facebook doesn't track the messages. Has anyone got any work arounds or ways to make the Facebook ads track the messages from the campaigns? I would like to stay on messenger rather than using a landing page etcThank you in advance for any suggestions.

4 months ago

elton.soaresUp-and-Comer

asked in General Q&A

Can I send content dynamically on whatsapp?

I am creating a subscription list on news reports and offers on Whatsapp.So I’m creating a feature for the user to manage it’s subscription and would like to dynamically return a list to the user once he/she requests it showing all subscriptions he has and all other available subscriptions.I am saving everything in my database via HTTP requests, so ideally I would return the data when sending the user the list of subscriptions.Is there a way to do this? I think on messenger it is the Dynamic Block, and I know in the UI there is no way to do this for whatsapp. But could I achieve this through the API?

4 months ago

rebelkidsUp-and-Comer

asked in General Q&A

Instagram Messages not delivering to all

Hi all, I’ve been running the automation for Instagram comments > messages. However, quite often, the recipient doesn’t get the message/link. I am assuming due to their instagram message settings. How do I get around this? Can I set up a follow up link? I’ve attached an example:

4 months ago

Simas BrazinskasUp-and-Comer

posted in General Q&A

MANYCHAT CONFIRMATION

4 months ago

Page 49 / 81

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