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General Q&A

Any questions you have about using Manychat.

  • 4,154 Topics
  • 8,958 Replies
4154 Topics
AVGONZALEZ40
AVGONZALEZ40Up-and-Comer
asked in General Q&A
How do I connect my ESP with Manychat?

PLEASE HELP ME! LOL - I use Flodesk and have an entire seperate workflow over there that i love and that works well so I don’t care to use the email in here. Unless someone can change my mind otherwise. lol 

101
AVGONZALEZ40
Cavantv_
Cavantv_
asked in General Q&A
Help! Automation stops after trigger

I recently hit a glitch in the system. My automations were running just fine and one day my account disconnected. I reconnected the account, however this is happening. My key word automations will start, but then after the lead clicks on the button, the second message (for all automations) will NOT send. Has this happened to anyone, and if it has, what have you done to resolve this issue? Thanks, Cavan

90
Cavantv_
samar
samarChannel Explorer
asked in General Q&A
User Replies Not Saving in Custom Field

I am building an AI agent for upselling. In the AI step, I am saving user replies in a custom field, as shown in the screenshot. However, I am facing an issue—user replies are not being saved in the custom field, but AI responses are. How can I fix this and ensure user replies are saved instead of AI response?

200
samar
Mohd18
Mohd18
asked in General Q&A
Whatsapp - Automated Response not being delivered to contacts although they are showing in livechat Manychat

I setup Whataspp automation where it seems working fine in Many Chat live chat where all conversation shows fine, however in the contact devices nothing shows there but the messages he initiated ,given that in the contact messages sent shown with two ticks.  

60
Mohd18
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :)---Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and trigg

6588
brendanaw
IscaKasz
IscaKasz
asked in General Q&A
Opt-in in whatsapp channel

Hey!I have contacts that are attached to different channels such as Messenger or SMS.I want to update the contact person on the WhatsApp channel, but I don't see an option to opt-in to the WhatsApp channel, only Opt-out.What am I missing?By the way, I also tried to update the contact via API but without success.

1302
Dina Lima
Sr. Chaves
Sr. Chaves
asked in General Q&A
WhatsApp automation stopped responding to my customers.

My automation for WhatsApp appears to be responding, but the person sending the message does not get any responses.  Minha automação para WhatsApp parece estar respondendo, mas a pessoa que envia a mensagem não recebe nenhuma resposta.

190
Sr. Chaves
NovaFinance360
NovaFinance360Up-and-Comer
asked in General Q&A
How can I see the conversations started with sendFlow?

I’m starting the WhatsApp conversations sending a flow to subscribers. That flow is sending a template message.The problem is when I enter the Live Chat, I don’t see any conversation started, and I can’t review what the users responded. Is there a workaround for that? Thank you.

444
rogerioaraujo
Vítor Afonso
Vítor AfonsoUp-and-Comer
posted in General Q&A
Is there any solution for Whatsapp Audio in Default Reply?

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you! 

542
Germán Rupérez
KiremitSnapchat
KiremitSnapchatUp-and-Comer
asked in General Q&A
Manychat the right fit for use case?

We are working with a city to implement a chatbot for WhatsApp, Instagram, Facebook, and their website. The bot should not only provide information but also allow users to fill out forms directly within the chat.We need a centralized platform to manage these forms, which the bot can trigger based on user requests. For example, if someone wants to apply for a fishing license, the bot should open the relevant form within the chat, the user fills it out, submits it, and the city receives the data for further processing. The key requirement is that users stay within the platform (WhatsApp, Instagram, etc.) rather than being redirected to an external form like Typeform. Now as far as the knowledge system goes this can easily be integrated into the flow I suppose. We need to find a way to sync their database with a vector database like supabase or Pinecone but that I guess can easily be integrated. But regarding the rest: Can Manychat fulfill this?Thanks in advance and greetings from Germany

333
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Still needing urgent help please.

Hi, I'm setting up an email marketing campaign using sequences, but I'm confused about how the timing works. I understand the "schedule" feature, which lets me specify when emails are sent. However, when I add a new sequence message (e.g., "Sequence Message 2"), it's asking me to set a trigger for when the message should be sent. I thought the schedule already controlled this, so I’m not sure what to do. Can you clarify how to set this up correctly? I dont want the “when” trigger box to be there but it cant be deleted?   

142
Graghoul
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Setting up an email marketing campaign

Hi, Im trying to set up an email marketing campaign using sequences (i think thats where i should be doing it). I understand the “schedule” feature well- using this to schedule when emails are sent out. The problem is every time im adding a new “sequence message” ie- “sequence message 2”, it asks me to set a trigger for “WHEN” the message is sent. I dont know how to set this up because i thought that the “schedule” option already alows me to spcify when the email is being sent out.  Thanks for the help in advance.  

497
Graghoul
A
AmitShemlaUp-and-Comer
asked in General Q&A
How to Dynamically Display an Array as Telegram Buttons

Hey,Does anyone know how to display an array (text type) as buttons in Telegram?For example, this is the response I receive:I managed to save all the curtains in the contact's database, and so far, everything is working great.Now, I want to give the user a button in Telegram for "Green Curtain" and another button for "blue curtain" (this should dynamically change based on the received response).Does anyone know a way to do this? { "status": "success", "response": { "curtains": [ "Green curtains", "blue curtains" ] } }

394
Alex zach
rogeliorpf
rogeliorpf
asked in General Q&A
Can't receive messages on whatsapp number after successfully connected

Hi guys, my whatsapp number is not working at all. I cant receive any messages from anyone, I dont know what happened… Everything was working correctly and now all of a sudden I cant receive messages…  I’ve tried sending a message from my phone to the number and I only get one checkmark…  Ani ideas?

120
rogeliorpf
Amwag Store
Amwag StoreUp-and-Comer
asked in General Q&A
Instgram auto reply

I am reaching out because I have an auto-reply message activated on my Instagram account, which automatically replies to users who message me. However, I am unable to find where to disable or modify this auto-reply feature. I’ve followed all of the troubleshooting steps suggested by ChatGPT, but unfortunately, none of them have worked. I’ve looked through the settings and options available, but the auto-reply seems to remain active. Could you please assist me in disabling this feature or guide me on how to resolve this issue?

10
Amwag Store
Padrebless
PadreblessUp-and-Comer
asked in General Q&A
Issues with non followers receiving automated DM

A non follower commented a keyword to receive a message with two buttons. On my end the message shows sent but on their end they just received an empty message because they first had to accept receiving a message from my account since they do not follow me. So essentially the automated message doesn’t reach them after they accept my message request. Is there anyway to fix this? 

2123
angelahow
Gaurav - The PMF Guy
Gaurav - The PMF Guy
asked in General Q&A
My account doesn't get connected with Manychat even after subscription.

Hi team,I’m not able to connect my Instagram account as it always keeps asking me to request access but then I’m not getting any request for approval. Have tried everything and the support team is unresponsive.

150
Gaurav - The PMF Guy
gottoshopalot
gottoshopalotChat Surfer
asked in General Q&A
automations randomly stopped working

I changed my Facebook passwords a few days ago. After that my automations stopped working. I refreshed permissions. They appear to be alive, but none are working. I signed out, signed in disabled and enabled still not working.

481
Gustavo Boregio
Arthur29
Arthur29
asked in General Q&A
This template works!

Hi!I have started using manychat and I have built a Instagram template that would make appointments and when testing, everything worked until I have sent message to the test account to which manychat and its template was linked . That message would have triggered the template to work, however I didn't get the message I wanted, I got "This template works!", each time I have sent message.I really don't know why it has happened. I would appreciate if someone could help me with that problem

662
Gustavo Boregio
Nu Sa
Nu Sa
asked in General Q&A
Issue with Sending Messages via ManyChat API – "subscriber_id cannot be blank" Error

Hello, I am encountering an issue when trying to send messages via the ManyChat API using the POST /fb/sending/sendContent endpoint. Despite correctly setting the subscriberId, I am receiving the following error: {   "status": "error",   "message": "Validation error",   "details": {       "messages": [           {               "message": "subscriber_id cannot be blank."           }       ]   }} Here are the key points: 1. Subscriber ID is being correctly passed (949015054).  2. The request body is structured as follows:   {   "subscriberId": "949015054",   "message": {       "text": "Your message here"   }} 3. The Authorization header and Content-Type are set properly: Authorization: Bearer [token] Content-Type: application/json    I’ve double-checked the formatting and JSON structure, but the error persists. I've followed the instructions in the ManyChat API documentation and have tried using the Postman tool, but the problem is still unresolved. Has anyone else encountered this issu

380
Nu Sa
KerryM
KerryM
posted in General Q&A
Smart Delay isn't Delaying

I am new to ManyChat and have built a few automations (Instagram Comments). I have inserted a Smart Delay after sending a message with the link to a free eBook, I’d like to have a short delay and then send them a follow up message that says thanks for joining our community … I have inserted a smart delay of 10 seconds … but the bot does’t delay sending the follow up mesage. Scratch this question … I figured it out

180
KerryM
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
my mobile devices will not update and i can not use the application. it only works on desktop. Has anyone else had this issue?

I frequently use Manychat on my mobile devices but i have not be able to use them because it says they need to be updated. The application just go into a loop and doesn’t allow me to update. Is anyone else having this issue?

202
Interiortrend_inc
immunoman
immunoman
asked in General Q&A
Coupon Code

I need a coupon code to upgrade from Manychat trial to Pro. Can anyone tell me what code to use?

981
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
setting up  SPF, DKIM, DMARC for email campaign deliverability. 

I need Help setting up  SPF, DKIM, DMARC for email campaign deliverability. My emails is through GoDaddy but DNS is managed through squarespace. How do I do this?  Ive already set up SPF as best I can But am not sure if its even right.  Thank you in advance!

333
Graghoul
samar
samarChannel Explorer
asked in General Q&A
Automating Payments with Stripe Integration in ManyChat

Currently payment is handled manually by giving out different payment options (CashApp, PayPal, Venmo) but i want bot sends a Stripe payment link for the selected service. Once the user completes payment, Stripe automatically confirms the transaction. The bot notifies the team and moves the client forward to scheduling.How can i achieve this? 

11214
Gustavo Boregio
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