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General Q&A

Any questions you have about using Manychat.

  • 4,059 Topics
  • 8,688 Replies
4060 Topics
chasefade
chasefadeUp-and-Comer
asked in General Q&A
Instagram Comments Automations Not Sending [Please Help]

Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends when i preview and send the test code but doesn’t work when its live Ive tried everything but for some reason nothing works Heres the very basic automationhttps://manychat.com/flowPlayerPage?share_hash=1019482_c0c524435333fd2e2327db20410ca92bf7d93253

301421
silvadollar
OlaMiszkiewicz
OlaMiszkiewicz
asked in General Q&A
Automation on Instagram Only Sending First Word and Link Since 28.06.2024

On Instagram, since June 28, 2024, the entire automation stopped sending. Only the first word and a link are sent. We have checked all the settings but cannot find the problem. What can be done in this situation? Thank you for your help. 

966
silvadollar
sakinaartlush
sakinaartlush
asked in General Q&A
Instagram Ads Automation Not Working

Hey guys,So I have set up a campaign on FB Ads Manager & have linked it to a Manychat Automation (Trigger - User clicks on Ad)However since a few weeks I have been noticing that now when users see my Ad & click on the “Send Message” CTA they are redirected to my DM, but the automation does not get triggered. Instead they have to send a message to me normally.This is leading to replying to the messages manually, which could ideally been automated. Not just this, but my response time also is getting affected.Any guesses why this could be happening?

381
silvadollar
radiodublino
radiodublino
asked in General Q&A
Auto DM Link from comments

Hi there, I tested the auto DM link from comments a few days ago, but the feature is not working for me because the comments are coming from Instagram users who don’t follow my account, and they don’t allow DM chat from everyone, so they cannot see the automatic messages. Is there any solution for this? Thanks 

311
Fabio Gaulke
samar
samarChannel Explorer
asked in General Q&A
Dynamically Tracking User Interest & Maximizing Upsells with AI

Can I dynamically track user interest and keep the conversation going instead of stopping after one upsell? Is it worth upgrading to the ai plan?Can we use webhooks to ManyChat to confirm payments, or should we track Stripe transactions separately?

50
samar
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
New Integration with Whatsapp Business

Facebook has released a new option that now allows connecting existing WhatsApp Business numbers. Does ManyChat already have this capability?Please don't be the last ones to implement this feature.

1605
Gustavo Boregio
DrBase
DrBase
asked in General Q&A
AI tool - multi language

Hi, I would like to know if the Manychat AI tool supports different languages, e.g. Polish or Czech? Is it able to understand the context of a question or request from a non-English speaking customer and provide an answer in a specific language? Thanks and best regards

1531
AI-Netherlands
AI-Netherlands
AI-NetherlandsUp-and-Comer
asked in General Q&A
Sending email to location specific mail adres after retrieving phonenumber in FB Chat

Hi there, i'm new to the ManyChat and searched the FAQ but can't find an answer for my problem. How can i send a email with the phonenumber and call back request to the specific gym after retrieving the location and phonenumber via FB Chat  Looking forward for your reply and thanks in advance for assisting me!  Best regards,

182
AI-Netherlands
cavagnaro
cavagnaroUp-and-Comer
asked in General Q&A
Show country flag in Whatsapp Messages

HelloWhen I set a text I can’t see the country flags, only a few like red, white, black flags. How to use the country ones? 

431
Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to create a workflow like this

HelloI want to have a work flow like belowWhen user comments→ They get a DM asking to follow if they aren’tfollowing the instagram page→ It only allows to send the link if the user follows→ user follows→ link sent. Like belowIt should look like this.Basically I don’t wanna share link without user following me. Is there a way to do this without Pro subscription? 

555
Fabio Gaulke
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Urgent: How to Escalate a Support Request with Manychat for Blocked WhatsApp Business Account?

Hi Community,I need urgent help! A customer’s WhatsApp Business account was blocked after attempting to integrate with Manychat. Despite submitting a support ticket to Manychat over a week ago, responses have been delayed, and the issue remains unresolved. This has left the customer unable to handle any WhatsApp requests, causing a significant impact on their business.I’m struggling to get proper attention from both Manychat and WhatsApp. Does anyone know how to escalate a support request with Manychat or have any suggestions to help unblock the account quickly?Any mitigation plan would also be greatly appreciated. We attempted to install regular WhatsApp (non-business), but that too was blocked. Meta flagged the account due to suspected integration activities that violate their policies.Any advice would be greatly appreciated!Thanks in advance!

611
Fabio Gaulke
TMC2021
TMC2021Up-and-Comer
asked in General Q&A
Manychat Automation, not firing from AD quick reply

Legends, I set up an ad to send DMs to IG, Lead form has quick reply Learn More, this works. The Automation from Manychat is Not triggering when the Learn More Quick reply is sent though. It DOES fire when I manually send Learn More from another profile.Whats happening with this and how do I fix?Things I have tried..the “magic refresh button”disconnecting and reconnecting meta troubleshoot Trigger in automation. No issue found.  

90
TMC2021
drum_drum19
drum_drum19
posted in General Q&A
can't connect tiktok

Hi all. I'm sure this has come up before but unfortunately I can't connect my business tiktok account to manychat i have attached the screenshot of the error Any help with appreciated in advanceThank you  

461
Gustavo Boregio
myedeleon
myedeleon
asked in General Q&A
Messages not displaying on Instagram

Hi ManyChatters,I’ve been having issues with some accounts since last week that says:“This person messaged you about a comment you made on their post.”But there was no ManyChat message or link. Some people have responded they aren’t seeing anything but I’m afraid there are others who won’t bother. Is this a known issue too?

261
tomnikkola
Rajesh Saravavan
Rajesh Saravavan
asked in General Q&A
Manychat can support Calls?

Call option is available in Manychat ? Once User clicks the Call button it should dial directly. Else any work around is there to achieve.

130
Rajesh Saravavan
JimmyFitune
JimmyFitune
asked in General Q&A
Add WhatsApp phone number to System Field

When a website visitor clicks on a WhatsApp link, which initiates an automation, is there a way to automatically grab the persons WhatsApp number and add it to their System Field?Or do I have to ask over WhatsApp for them to share their number with me in order to capture that user data and store it as their phone number in the system field?

722
TCG Land
EShelley
EShelley
asked in General Q&A
How To Create Wix Email Connection

is there any way to integrate Manychat and Wix for email automation? I see integrations for HubSpot and other platforms but no instructions for Wix email marketing. Can this be done via API or do I have to send emails from ManyChat itself? The goal:start the conversation in DM or comments collect email and name send the lead magnet (via Wix email) continue email sequence in Wix email)I currently have email channel set up in Manychat but I don’t think this is how to achieve what I’m explaining above

131
Gustavo Boregio
jxta
jxtaUp-and-Comer
asked in General Q&A
Is there a way to create a new event on outlook

I want to connect my whatsapp bot so that users can create appointments from whatsapp connected with my outlook calendar (or other i can change calendars) and then send reminders for the appointments.

212
jxta
sarah555
sarah555
asked in General Q&A
Data Collection

I’m trying to collect data prior to sending information, it’s asking me to change to ‘send as comment reply’.  When I do that, I receive this error message.  Can I not collect data when a user replies to a post? Please help!

491
rodrigo_silvano
Maveric1289
Maveric1289Up-and-Comer
asked in General Q&A
Connecting Stripe to WhatsApp via ManyChat for Payments

Hi everyone,I'm from Mexico, and I'm exploring the possibility of integrating Stripe with WhatsApp through ManyChat to receive payments directly within the chat.Does anyone know if this is possible? If so, what would be the best approach to set it up? Any guidance or best practices would be greatly appreciated!Thanks in advance!

161
rodrigo_silvano
Terrain
Terrain
asked in General Q&A
ManyChat Broadcasting & Contacts? No Broadcasting button, what is the value of keeping contacts?

Hi all, Been using Manychat with much success, however I am unable to find a use for keeping and paying for all these contacts. I want to be able to message all my contacts about a new app i have coming, however, I cannot find broadcasting in the browser or in the app. How do I message all of these contacts without sending it individually 11,000 times and getting a 24 hour ban on Instagram??

411
rodrigo_silvano
Propel
PropelUp-and-Comer
posted in General Q&A
manychat not sending automation emails

Hi everyone!I am having problems getting manychat to send emails to people commenting on instagram posts.  I do have the auto messages working but the emails never go out.  Below you can see my flow.  I have opt in selected on email collection so i’m not sure where i’m going wrong.  Thanks for your help! 

992
rodrigo_silvano
ghalibsoomro
ghalibsoomro
asked in General Q&A
How to apply pagination in API

Hi there,can anyone guide me how can we add pagination params in api request?? for example if i’m trying to get contacts using custom fields then its just returns the first 100 contacts how can i get the next page ??

401
oitent
Iochucki
IochuckiUp-and-Comer
asked in General Q&A
Limited user permissions

I need details about the permissions I can give to a specific user. I don't want the live chat agent or editor to see the customer's number and email. Is it possible to do this?

393
rodrigo_silvano
B
bevUp-and-Comer
asked in General Q&A
how can i use manychat bot to blast messages to different TG private channels

how can i use manychat bot to blast messages to different TG private channels

423
Gustavo Boregio
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