General Q&A

I have a problem connecting my Manychat account to my Instagram. Previously, my Instagram account was already connected to another Manychat account, but I wanted to switch it to a new Manychat account created with a different email address. However, I received this message: 'Musique Media FR already connected to Musique Media FR. Switch Instagram to continue with another account or request access from the owner of Musique Media FR.'

I have been using Manychat for over a year. But last month I had to delete the facebook account attached to my IG and connect it to a different facebook because of some problems I had with Meta business suite. However, now that that is done I can no longer access the manychat account for that old facebook page to fix my billing (I pay for multiple accounts) and reconnect my IG accounts to my manychat.  There is literally no way for me to fix this without someone from the manychat team helping me out because the old FB login I used to connect doesn’t exist anymore.  I love the product and I’ve spent over $500 over the past year using Manychat, someone please help me out here 

Hi, My automations are not working 90% of the time and the contacts who do not get the comment replies are marked as “Deleted conversation”. I have raised tickets and reached out to support but nothing has worked. I have followed all the necessary steps since this glitch started 2 days ago. 

Hi ManyChat team,I’m on the Essential (paid) plan (not Free). My Billing shows 557/250 active contacts, so I’m getting the “You’ve hit the limit” message. Problem: I can’t reduce the active contact count because Contacts and Live Chat are empty on my side (nothing to delete), but Billing still counts 557 active contacts.As a result, all Instagram automations stopped sending (Comment-to-DM, Auto DM/auto replies, welcome messages — nothing sends). What I tried:  Disconnected and reconnected Instagram Refresh Instagram permissions (success) Checked Display settings (not “subscribed-only”) Tested with another Instagram account (still not sending)  Request:Could you please recalculate/reset my active contact count or remove the old Instagram contacts tied to the previous connection/account so I can get back under the 250 limit without upgrading? Account: Berkin Yılmaz | Developer & Tech CreatorInstagram: @berkindevPlan: Essential I can provide screenshots showing: Billing 557/250,

If i'm managing an account for someone, how do I change the SMM name to be theirs and not show mine?

Hello, I tried to change my Instagram account name and reconnect it, but the account connection isn’t working. How can I resolve this issue?

We have an click on add activated in meta on instagram and Facebook. Separate click on add flow. But the add on instagram is not working correctly. The chat button when they click the automation don’t start. With Facebook it’s working. Thank you.  

Every time I click new follower message to enter my information To create a new follower messageit says I need to go to Instagram to activate something and it takes me to the settings page and I’m not sure what I’m supposed to be activating because it doesn’t take me directly to the right setting, I guess

About a whatsapp automation. When it's the other way around, it's easy with an external request and a webhook, but in this case, I can't find any useful trigger in ManyChat.How can I make n8n trigger an automation for whatsapp messaging?

Why does my automation with reactions on my reel not work? the box is also light coloured? 

I only have my Instagram account connected to ManyChat. My Facebook Page is linked to Instagram on Meta, so my IG posts are automatically cross-posted to Facebook.If someone comments on the Facebook version of a video that was originally posted on Instagram, will that comment trigger my Instagram comment automation in ManyChat, or does the automation only work for comments made directly on Instagram?I want to confirm if linking FB to IG (but not to ManyChat) is enough, or if Facebook comments are ignored entirely.Thanks.

Hello, I’m new to Manychat and I have been dealing with a problem for a long time. The setup of the meta business account isn’t letting me use Manychat professionally, without limitations. How do I set up meta and Manychat professionally to deliver automations to others?? What do I need to do to set up everything?

Meta are moving to a new version of recurring noticications, starting in Jan 2026, called ‘Marketing Messages’. For all pages established prior to September, you can continue to use the recurrent noticiation functionaility as normal for the time being, but for new accounts you cannot. On my new facebook page/manychat subscription, i can still send the recurring noticiation opt in request, and people can opt in as they could before, i just cannot send recurring noticiation messages.  Does anyone know whether the new ‘marketing messages’ will use the same opt ins as the current recurring noticiations use? or will it be a seperate integration all together? I dont know whether i should continue to get opt ins from users so i can contact them in January if the integration is similar… or if its not worth doing this if the opt in process/api will be different/not transferrable. If anyone, or manychat, have some clarity on this it would be greatly appreciated

https://app.manychat.com/fb3937244/dashboard this account .I did automation that, but ai step didn’t work well. next step didn’t

After many attempts many refresh - tiktok automation is still not working - and I dont know whats wrong - please help me

Hello,I lost permission and tried to refresh. After it connects with IG the page says “person not found” but my IG is ok and working.Can someone please help me. Automations stopped. Thanks

I could not find inbox in ManyChat app nor I could find other channel beside Whatsapp in live chat. I was able to see other channel in web version. The article wrote there is inbox for me to pick different platform (IG, Messenger, Tiktok), however I don’t see any inbox in the app. The live chat channel drop down menu only have open, close, all.Please help. Thank you

 I used ManyChat to reply to WhatsApp messages from paid ads, but it doesn't reply to all messages

I had a manager connect me with Manychat a few years ago, but I haven't used it for a while. Trying to create a new connection with it so I can do some automated responses. But as I go up to verify, it tells me that I already am connected. and I need to switch accounts. But every time I switch an account or click the button to switch an account, it just has me doing the same thing over and over again. I feel like I'm in a loop. When I click on the “request” email, it literally sends me back to this same thing. Any help would be great. 

Hi, i have a quick and simple question. If i set “Instagram Post or Reel Comments” Trigger to ANY POST Or If i set “Instagram User Shares Your Post or Reel as a Story” Trigger to ANY POST  Will these triggers still work for ads created in ad management? For the profile that is connected to manychat? The post will not be in my feed, but even if it is created in ads, will it count and the trigger will be activated?

Hello,  I am facing a problem. and don’t know if it’s normal. in de organic automation (comment on post) it’s working fine. But I used the same post/reel in meta to make an add. With automation (click on add) then quick replay en then go to the organic automation. but when people comment the word in the add then it don’t work. Is this normal? 

I have a Pro Plan but I have almost exhausted my contacts, can we purchase additional ones apart from the plan renewal ones?

hi guys, I want to connect facebook ads with manychat but facebook has changed their system I dont see partner instead this is only JSON code, and I dont see any flow in manychat i've set. Please help me  

Has something changed? Red Box message: “Set Delay duration of less than 24 hours for delivering the next messages”, these delays are 23 hours and under. It won’t let me update my automation, only thing that works is if I put it to minutes, which doesn’t work how I need.

A bit frustrated, but still hopeful.We’ve reached out through support tickets and email while trying to move forward with the Elite plan, and unfortunately haven’t heard back yet. We meet the stated requirements and are genuinely interested in doing business with Manychat, so the lack of response has been a little discouraging.We believe in the platform and see a lot of potential in working together.. just hoping to connect with the right person to take the next step.