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General Q&A

Any questions you have about using Manychat.

3,699 Topics
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PsychLifeUp-and-Comer

asked in General Q&A

Help with Subscription

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?

354

5 months ago

andresergioUp-and-Comer

asked in General Q&A

How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button?

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this?

Creating a personal chat gbt integration with many chat

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit. can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

751

5 months ago

andresergioUp-and-Comer

asked in General Q&A

Using Custom field not working on conditions

Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now.

Minhas automações de story não disparam de jeito nenhum

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

We've found existing Manychat profile - loops and does not allow me to connect accounts

Hello please help I have an account with my Google account which has my Facebook connected. I then try to add a new Facebook page and it says I already have an account, which it then logs me in. I cannot get into the manychat page to edit and remove the page. So manychat keeps sending me in a loop. Please see my loom below. HELPPPPPPP

352

5 months ago

ShowauctUp-and-Comer

asked in General Q&A

automatically dm when someone comment on your post

Hi, I’m trying to use the flow that sends DM automatically when someone comment on a post. Am I able to set to only send DMs to followers that comment the post? If this person is not a follower then I do not send the dm. I’m using the free account from manychat, not the pro version. Thanks .

1323

5 months ago

mg1234Up-and-Comer

asked in General Q&A

Instagram DM links not opening

Instagram DM links not opening when i send my website over IG DM.. i tried many different website links that are brand new and SSL encrypted yet same issue, please help?! this issue just happened 2 days ago

How do I get in touch with Manychat support? They do not reply to tickets and to emails.

How do I get help from someone to setup Many Chat on my website?

Variables not working

Hello, I’m currently trying out manychat and i’m on the free plan. I’ve built my messenger bot and when I preview the bot the variables e..g, first name which i opted to be saved in system field. It just comes out as {{first_name}}. Also, I’m building a bot for generating a quote. I’m using custom bot/user fields(number) and it’s basic calculations like “increase value by x” . Now when the bot shows the final number it shows up weird e.g. {{cuf_1093894}}.Please assist with this. Thanks in advance.

Automatic DM to new Instagram Followers?

Hi,can i use your tool to automatic send a Instagram DM to new followers of my account?Also to the ones who already following me?best, Tonic

Instagram triggers deactivating after automation saving

I have just created a new automation where I send a message with a button for a form. After saving the automation Manychat says it is online. When I come back to look results two of the three triggers are turned off. Manychat just keeps the Story trigger activated. The trigger for Post or Reel and the trigger for Live are automatically turned off.I´m using a PRO account and a verified Instagram account.How can I keep all the triggers on?

Autosave interrupting workflow

Hi. I am programming an automation on Windows+Chrome, and the constant autosaving is bugging out the interface and interrupting everything, from typing, text selection and even sometimes prompting the deletion of automation steps becuase it interrupts whatever I was doing and then captures certian keystrokes equivalent to deletion commands.It will be extremely beneficial to let us set up the frequency of autosaving during automation editing. For me, anything other than constant real-time saving would be better to stop this annoyance, which is almost making the use of Manychat unbearable.My recommendation is to offer: Real-time (current), every 10s, every minute, or every 10 minutes. Perhaps you have a better idea, though.Best regards

5 months ago

danielspalmaUp-and-Comer

asked in General Q&A

How do I get the message metadata? Like CTWA_CLID and IGSID ?

When the system receives the webhook from meta it includes the metadata, like IGSID and CTWACLID that allows the dataset events to be attributed to the user… but how can I have access to this data through manychat? Id apreciate this information, thanks.

Chatbot Messenger/Whatsapp/SMS

Can I use the chatbot built for FB messenger and Whatsapp also for SMS (Twilio)?Thanks from a new ManyChat user/morten ~ www.nicelife.no

AbundantwellnesswithandreaUp-and-Comer

asked in General Q&A

Automation Not triggering

I’ve been using manychat off and on for a long time and it has worked wonderfully for automation. However, the last few automations I’ve created do not trigger and I cannot figure out what I’m doing wrong. I had the basic plan and triggering seemed to be no problem. I upgraded to see if that was the issue (paying $25/month), and its still not fixed.

293

5 months ago

ZoozingUp-and-Comer

asked in General Q&A

Building Task Approval Flow with Manychat + Make.com + Google Sheets

Hi, I'm trying to build a task management system for children and parents using Manychat (WhatsApp), Google Sheets, and Make.com. I'd appreciate help in building this solution as I got stuck with this implementation.GoalEnable children to mark task completion, show them a relevant task list to choose from, get parent approval, and update token balance accordingly.Existing ArchitectureGoogle Sheets:DB StructureContacts table: Parent and child information DigitalWallet table: Token balance tracking StatusTasks table: Task managementManychat:Users tagged as "parent" or "child" Each contact (parent/child) has a user field named ChildIDRequired FlowChild clicks "Completed Task" button System needs to: Query Google Sheets for today's incomplete tasks Dynamically generate Manychat menu/buttons Maintain state during approval process Child selects task Parent notification and approval flow Token balance update upon approvalWhat I Need Help With· How to dynamically show only the relevant ta

Not Able to Share Flow

When I try to share my flow the link comes up to a screen that says “Sorry, this flow is unavailable” I am trying to share the flow with a client and have no clue why this is happening. Please assist, I need this badly.

Previous Facebook Banned

I'm trying to link my instagram to manychat but my instagram was connected to an old facebook account that got hacked and deleted. I can no longer log into that facebook to grant manychat access to my instagram. Is there a work around for this?

5 months ago

OtroRafaMasUp-and-Comer

asked in General Q&A

Ineligible for using instagram business messaging API

Hello!I need to connect an instagram account on ManyChat but every time I try the platform show me this message:{"error_type": "OAuthException", "code": 400, "error_message": "Your Instagram account is ineligible for using Instagram Business Messaging API."}Please help me to solve this problem :( I don’t know what to do

How tyo connect Manychat to X (twitter)?

Looking for a way to connect Manychat to X (twitter), similar to what you can do with a facebook page, auto reply to replies to my posts, DM, etc

951

5 months ago

Jstewart's Laboratory

asked in General Q&A

Automation not working

Hi Guys,When I go to make a new automation, I click all posts and reels, but none of my posts or reels show up in the box. My Ig account is connected. None of my triggers are working new or old.

I removed page from instagram

I accidentally removed the page from my Instagram profile and now multichat doesn't work for me, as if I didn't have it. I put it back but it still doesn't work. Does anyone know how to solve this problem?

5 months ago

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