General Q&A

Hello, I would like to build a chatbot ai for whatsapp. But recently I saw that meta introduced an ai tax to use third party ai chatbot with whatsapp.Is there a way to avoid this tax? Or do I have to use chatbot without ai?

Conectei o número através da versão beta Conexão com Coexistência, a principio tudo funcionando 100%Criei meu primeiro fluxo como teste onde o usuário envia a mensagem para iniciar a partir do “a mensagem contém” no teste feito dentro da plataforma a mensagem chega e está funcionando, porém quando envio a mensagem através do whatsapp o fluxo não se inicia. segue abaixo algumas imagens 

Why are buttons not appearing on the deskop/web app? Compare how this automation looks in the mobile vs web app...mobile:desktop/web: 

I want to add a WhatsApp account to Many chat. The number is using WhatsApp Business, the business is verified by Meta, but in the WhatsApp account in Meta, it does not show currency, time zone, and the WhatsApp manager. The only info appear is:Business name, Phone number, and Profile photo.Also, I tried to connect the Many chat process, but the only choice I have is to create a new WhatsApp business for the business portfolio

Is anyone else having problems when all (literally all settings, including channels, automation, contact and subscription) disappear?I have used Manychat for more than a year. I logged in as usual through Facebook and saw just a new account 😩And I don't know why. I didn't delete automation, channels, or any integrations, and I paid my subscription last week.It seems like there might be some bug.

Hi! I would like to add the second Instagram profile into my Manychat channel and tried to get inside of my created profile and found out that I cannot log in anymore with FB or Instagram credentials. I have checked all the passwords, all was correct and were saved on my PC, but then why I cannot log in? What I should do in such case? Thanks in advance,With kind regards,Anna.

I have no active subscriptions on my account but I am still being billed by Manychat. Does anyone know where to go to resolve this - I’ve had to block the payment via my bank for now and I’m not very happy about it.

I’m having WhatsApp messages inconsistencies. Some messages from WhatsApp are never showing up in Manychat’s platform. However, the messages I send to them are indeed visible, but it’s as if im talking to myself because the chat only shows MY messages.The problem is, as the messages from my clients are not being recieved by Manychat, the automations never starts, so the conversarion ends up ignored.The whole “automation” thing gets useless. Is there any solution to this problem?Some deatils: I use WhatsApp Coexistence, but this issue is relatively new (it didn’t happen the first few months)

👋 Hey Community! I'm Martín, a product designer here at Manychat, and I'd love to learn more about how you use Live Chat today. I'm especially interested in hearing from people who sometimes feel overwhelmed by their DMs or feel they're not getting the most out of Live Chat yet, especially if you don't use filters much today. 👉 If that sounds like you, we'd love to have a 30-minute conversation to understand whatworks today, what's confusing, and what could be improved. No prep needed. We'll ask one short question when you book, just to make sure we talk to the right profiles, and we'll take it from there. If you don't have time for a chat, feel free to share how you currently manage a busy Live Chat in the comments, we'll read everything. Book a call here. Thanks in advance, I really appreciate your help. 🙏

Hi ManyChat team — my Instagram business account….  is fully connected and authorized in Meta Business Manager and Instagram (Apps & Websites), but it does not appear as a workspace in my ManyChat account.This looks like a hidden or corrupted workspace connection. Can a team member please fully detach the Instagram account on the backend and re-enable it so I can add it properly?

I am using Manychat now for 5-6 weeks. setup and login was very difficult. however i was able to login with my mobile phone what never worked on my Macbook. but two days ago i was logged out and now i can’t login anymore. anyone experienced the same?

I’m running into a challenge with ManyChat and wanted to confirm the best-practice setup.I receive hundreds of Instagram DMs per day. Many of these are from existing followers, applicants, or active clients where I want to respond personally and not trigger automated AI replies. I only want the AI automation to respond to truly new inbound messages.Ideally, I want the system to work like this:New inbound messages from users → trigger the AI response. Once I personally reply in the DM thread → the AI should automatically shut off for that user. Ongoing conversations should not be interrupted by automation.What is the most reliable way in ManyChat to:Detect “new conversations” vs ongoing conversations, and Automatically pause or disable automation once a human/admin replies?If possible, I’d love guidance on the exact rule, tag, or automation logic that supports this use case at scale.Thank you — this is critical for maintaining a high-touch, personalized experience while still leveraging

I’ve tested an automation that worked perfectly on iPhones, but it keeps duplicating buttons from other steps when on an Android phone. And for the same phone the buttons keep changing for the same steps. What’s wrong and what should I do? There’s nothing wrong on the steps I created.

 I’m having an issue registering my WhatsApp Business with ManyChat in the coexistence section. During the registration process everything seems correct, but at the end it doesn’t appear as a channel anywhere and I can’t use it. However, on my phone app it shows that I’m connected to a business, but in ManyChat nothing appears.

 Hi everyone, I’m experiencing an issue with ManyChat’s follower DM automation. The automation is active, permissions are granted, and the account is properly connected. However, the DM is not being delivered to new followers and the automation is not triggering at all. I’ve already reviewed all settings and connections. Has anyone experienced this issue or knows how to resolve it? I’d really appreciate any guidance.

hi all!i have a lot of automations and some of them stopped working since yesterday , the comment to DM automations, all others are working correct… very strange ik  the comment not triggering manychat  please any help?

Hello, I’m really struggling with the Follow to DM feature at the moment. And constantly getting the message below. Does anyone have a work around?  This Feature Isn’t available for your Instagram. This feature is currently in beta. Access is controlled by Meta and can vary by account.  Would love to know if anyone found a work around to this, or if it’s just a waiting game. Thanks

Hi all,I’m triggering a webhook from Manychat to Make when an event happens.In Make, I generate an image.What I want to do is return that generated image in the webhook response so Manychat and send/post the image directly in the chat.Is this possible?Thanks in advance!

Hello, I have published my automation for FB & IG Dms but when i tested it live nothing happens when the keywords are triggered in the DMs. I also noticed during the preview that the multiple choice options don’t pop up on 2 of the questions. I have currently disabled the keywords while i research why its not working for me. Any help would be appreciated.  

I have been setting an automation for the first time followers and it seems it’s not working quite well.   

 Hello, could you please tell me? We already have a list of subscribers, where we used to send messages every 48 hours. Now our account has been updated and marketing messages are available. Can we no longer send free messages to people who subscribed to our list before this update? 

Hi, I set up a new automation for comment on instagram, although it seems pretty simple, it’s not working.I see the name on contact, but no message triggered or stats updated, still at 0.   

Below is the JSON body I received from n8n webhook. How do I extract $.output to message CUF? {"type":"begin","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"item","content":"{\"humanRequest\":false,\"contactNumber\":\"\",\"output\":\"Business \",\"rawOutput\":\"{\\n  \\\"humanRequest\\\": false,\\n  \\\"phoneNumber\\\": \\\"\\\",\\n  \\\"output\\\": \\\"Business \\\"\\n}\"}","metadata":{"nodeId":"abe28e60-7e4e-4303-ac2e-c01d69d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}}{"type":"end","metadata":{"nodeId":”abe48e60-73e4e-3303-ac2e-c01d659d6e75c","nodeName":"Respond to Webhook","itemIndex":0,"runIndex":0,"timestamp":1769187565390}} I was getting different format which was easy to extract out and suddenly JSON body format changed to different format. Is anyone experiencein the same?

Hey Guys,  is it possible to set a automation reply only once in the conversation. For Example:I have set an automation for specific word “price”Person aks about swimpass price.Automation gives the reply but it is not good answer for person who asked the question. So person ask again the same question and the automation send the same answer again.I dont want it to send the same answer again.  What is a solution for this situation please?Thank you for your answers