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General Q&A

Any questions you have about using Manychat.

  • 3,052 Topics
  • 6,090 Replies
3053 Topics
Tyler Hedland
Tyler Hedland
asked in General Q&A
Sales Purchase Messaging - Enabled

Hello Manychat Community 👋 I’m running into an issue, I can’t enable sales purchase messaging on 2 ad accounts.I can’t enable it on this page, everything is linked the pixel & S2S purchases, I have it on 8 other ad accounts, but for the life of me can’t enable it on these 2. I have it enabled on this page & ad account. If anyone knows how to get this enabled on your ad account & pages it would be greatly appreciated. Thank you,Tyler

170
Tyler Hedland
pedroodorize
pedroodorizeUp-and-Comer
asked in General Q&A
Text cursor jumps to the end of the text in the text field

I have a strange problem - when I fix something in the middle of the text in the text field, cursor randomly jumps to the end of the field/existing text. How do I fix this?

383
pedroodorize
ph_basim
ph_basim
posted in General Q&A
A problem I don't know the cause of, or maybe it's not a problem.

When typing the keyword in the feature (User comments on your Post), the typing cursor automatically moves to what comes after it.However, in the feature (User sends a Direct Message with a Keyword), I have to move the cursor manually, and I don't know why this happens. Is there a solution? This is an explanatory videohttps://drive.google.com/file/d/1A-UIzShrrS5vtqcuy7WsTaucUuTk3SHv/view?usp=sharing

342
elciospy
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
How to get an SMS/WhatsApp number from Spain?

How to get an SMS/WhatsApp number from Spain?Could we get it directly from ManyChat? Other sources which would enable us to use it with manychat?

1053
Gustavo Boregio
Iwant
Iwant
asked in General Q&A
Getting Issue while trying to automate comment

While trying to automate my ig comments getting this "For collaborative posts, the automation does not work with comments on the collaborator’s account" can anyone please tell me how to resolve this issue 

211
Fabio Gaulke
A
anbtbUp-and-Comer
asked in General Q&A
chatgpt + manychat

Colleagues, I want to set up chatgpt assistent, but I don't understand how to make it so that my bot can respond to voice messages too?I don't understand where to get the url to the voice message sent by the client

581
Gustavo Boregio
spencn10
spencn10Up-and-Comer
asked in General Q&A
Comment reply -> Automated conversation

Hi everyone! I am trying to figure out how I can get more messages to my prospects after I do the “comment reply” method. For some reason only a handful of them go through though. I’ll put an image below. I’m trying to get people the message after the smart delay. But for some reason only a handful of them go through. Anyone know why this is? Or a better way to do follow up messaging after a comment reply?

272
spencn10
VinceS
VinceSUp-and-Comer
posted in General Q&A
admin unable to reply to dms manychat

 unable to send messages to any subscribers even though we’re all admins. error message: 

393
Gustavo Boregio
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
Data Fragmentation between the WhatsApp App and ManyChat

How do you (tips to) manage/handle the Data Fragmentation (lack of integration) between the WhatsApp App and ManyChat IOS App for Whatsapp Business API?

60
mnxtusr
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
WhatsApp Business API with ManyChat for individual persons

Can an individual without a business use the WhatsApp Business API with ManyChat?    

70
mnxtusr
Kaz
Kaz
asked in General Q&A
2 facebook accounts

I set up many chat and for some reason I now have two facebook accounts. How can I delete the one its just set up and link manychat to my main account? 

171
Gustavo Boregio
ashleycallisto
ashleycallistoUp-and-Comer
asked in General Q&A
Sending WhatsApp Messages to Multiple Audiences via Automation

Hi,We want to send a WhatsApp message (initiated by us) to multiple audiences via automation. We used the triggers "contact created" and/or "tag is applied," but it’s not working. We haven’t received any messages on our WhatsApp at all.Do you happen to know if there’s something we might be missing? Please find the screenshots of the automations below. Thank you! Note 1: It says "disabled" in the picture, but we had it enabled during the test. We've disabled it for now. Note 2: This is another automation we tested, but it also did not work. 

1101
Gustavo Boregio
adrchen
adrchenUp-and-Comer
asked in General Q&A
Admin to other IG accounts, Manychat doesn't detect it

I am trying to test something. I already have an IG account set up with a chatbot, and I want to add another IG account. I am assigned as admin to that other account (it doesn’t have any Facebook page linked, it’s just the IG account), and I have access to it thru Meta Business Suite, but for some reason when I try to add it to Manychat, it doesn’t show up.I already tried doing what was explained here and here, without luck.

60
adrchen
Mg Photography Thanjavur
Mg Photography Thanjavur
asked in General Q&A
Remove the Existing Facebook Page

Remove the Existing Facebook Account: Please disconnect the current Facebook account that is connected to my ManyChat account, as it is no longer in use. Add New Active Facebook Account: Connect my new, active Facebook account to ManyChat. Ensure that all relevant permissions are granted and the page is properly integrated for messaging automation. This will ensure that my ManyChat account is linked to the correct Facebook account for communication and automation purposes.

440
Mg Photography Thanjavur
elciospy
elciospyUp-and-Comer
asked in General Q&A
Why is the response mapping disabled in request map?

Hello,I noticed that the response mapping option is disabled when trying to configure my request map. Does anyone know why this feature is unavailable? Is this a limitation in my setup or something related to the tool?Any insights would be greatly appreciated!Thank you! 

892
elciospy
Dennys Alejandro Granizo
Dennys Alejandro Granizo
posted in General Q&A
Delete the US whatsapp number provided by manychat

I want to know how to delete the WhatsApp number that ManyChat provides when opening the account, as they charge me 0.66 cents for this, but I am no longer using it because I entered my own number. I don't know how to cancel this subscription.

432
Gustavo Boregio
S. Abdalla
S. AbdallaUp-and-Comer
asked in General Q&A
managing multiple accounts

Hello team,  I’m so familiar with manychat since I was a social media manager at a company last year, I created Manychat Account for them and created many automations for them.  now I want to use the knowledge to make money, how can I manage multiple FB/IG pages on Manychat without asking my clients to make me their page admin, is there a secure way to do so? I know each client has has to have a specific ManyChat account weather its Instagram or Facebook, I want to work as a freelance only to make them bots, broadcasts and more of Manychat services.  Is it possible? Thank you for your assistance 

73512
Gustavo Boregio
Luis Belaunzarán
Luis Belaunzarán
posted in General Q&A
Changing phone numbers country code

When you create a phone number box on instagram automation by default is set to create a +1 code (US) does anyone knows how to change that? or how can i manually change the phone number of contacts

2063
mnxtusr
mnxtusr
mnxtusrUp-and-Comer
asked in General Q&A
Same number for WhatsApp & SMS

Twilio assigned me a phone number for WhatsApp but for SMS required me to get one from Twilio… could we use the same number both for SMS & for WhatsApp?

150
mnxtusr
kilianfaeustle
kilianfaeustle
asked in General Q&A
Stop users from entering automation multiple times

I have an automation set up, so when a follower sends me a message with a keyword, it triggers an automation. After that, I start the conversation with the Follower. But sometimes the user sends that keyword in their messages again, and my automation gets triggered again. Since this happens, when I’m not active in the conversation, the 30 minutes pause function does not solve the problem. Is there a way to stop followers from entering one automation multiple times?

3393
Aafia Umair
Aishat
Aishat
asked in General Q&A
How to turn off “We will get back to you during our working hours — our team is …”

I use the free version of manychat. I would appreciate advise on how to turn this auto response off “We will get back to you during our working hours — our team is always online during this time.”thank you

200
Aishat
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
whatsapp flows

Could you please explain why the WhatsApp Templates Flows feature is not yet available for use?

411
Daniel Zatko
David Dang
David Dang
asked in General Q&A
Lucky spin minigame in Messnger.

Hello everyone, I hope everyone is well. I want to create a wheel of fortune mini-game for my customers to play with rewards in Messnger.If a customer shares the “link” in our chat with their friends and when their friends play the game and receive the gift, they will receive an additional spin.Can you help me?

230
David Dang
Speediance Singapore
Speediance Singapore
asked in General Q&A
Can I use manychat mobile to reply on whatsapp?

Hi all, I’ve just setup my manychat account. I’m still on the free version. I’m trying to use manychat mobile to reply on whatsapp however it says “You can’t send messages from this Manychat account. Please log in to Manychat’s web version and follow the instructions to resolve this.” Does this mean it is not possible? Or is there something i need to do to set this up?

1082
lova22
wgpnc
wgpncUp-and-Comer
asked in General Q&A
My automations aren't working

Hello,I need some urgent help.I’ve been using Manychat for months with pretty much no issues.I’m running a keyword comment trigger that DMs the user and then collects email in exchange for me sending them a free guide.I’ve been receiving an influx of comments over the past weeksOut of nowhere about 24 hours ago, my account stopped auto-replying to comments and it stopped sending out DMs to everyone. It basically just completely stopped working.I have went through all of the troubleshooting, refreshing permissions, and anything else I could find.Can someone please help me? This is really hurting my business.Thank you for your support very much. 

1564
S
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