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General Q&A

Any questions you have about using Manychat.

  • 4,248 Topics
  • 9,224 Replies
4248 Topics
MoE
MoEUp-and-Comer
posted in General Q&A
Blocked Templates

I just signed into my Manychat account to edit a few flows, and noticed that a few of them had a ‘lock symbol on and this message ‘This item is a part of a locked Template which means it is locked from viewing and editing by the Template owner’. They’re all ‘auto DM links from comments’ automations.Any suggestions on how to edit these or do I need to recreate them all from scratch?

245
rodrigo_silvano
Emmanuelle
Emmanuelle
asked in General Q&A
Key word automation is working only one time

Hello Guys, I set up a new automation with the keyword START when someone is commenting my post or writing me in DM. It is working but if it’s someone who has already done it in the past, this is not working and they had a message like this. Thanks a ot for your help !  

131
Fabio Gaulke
sandra1912
sandra1912
posted in General Q&A
Unable to subscribe user to sequences

For several days now, sequences have been loading poorly and it is impossible to subscribe people to them, an error occurs 

251
Fabio Gaulke
Renato da Silveira
Renato da SilveiraUp-and-Comer
asked in General Q&A
Conexão a um n[umero de whatsapp já existente

Já possuo um número de whatsapp ativo como whatsapp bussiness. Para mim, não faria sentido nem pegar um novo número pela manychat nem excluir minha conta para poder conectar meu número à plataforma - como dizem as brevíssimas instruções do Manychat. Como proceder???

151
Fabio Gaulke
Undrakh
UndrakhUp-and-Comer
asked in General Q&A
Question about Manychat Pro pricing

Greetings! im here to take an answer please help pricing charged up this month. Our company planned 25$ budget a month but this monts manyvhat charged up 45$ hw im gonna manage it up. 

342
Undrakh
alafaver
alafaver
posted in General Q&A
Issue disconnecting messenger

I’m having difficulty in clearing all of the manychat pieces from facebook. I have removed the facebook account from the messenger section in manychat. I have removed manychat from business integrations and from advanced messenger settings on both of my business pages. I have deleted all sequences. Yet, I’m still getting the manychet welcome message when new people engage with my page on messenger. Any ideas??

151
rodrigo_silvano
Organicallyblunt
OrganicallybluntUp-and-Comer
posted in General Q&A
Can't get links to open

I am trying to setup a automation and failing I need it very simple they comment on a Instagram post a keyword it msgs them the link and it opens where they can download the pdf it won't open the link and has a yellow circle next to it I don't understand what is wrong

365
Organicallyblunt
Martin Traz
Martin TrazUp-and-Comer
asked in General Q&A
Looking for Solution for Weekly ManyChat Lead Reporting

Hi community, has anyone found a simple way of keeping track of how many ManyChat new leads they aquire on a daily/weekly/monthly basis? I’m looking for a simple report or way to count how many new ManyChat leads we recieved during any given period. Bonus points if the report diferentiates the count of Facebook leads VS Instagram leads. Thank you for any help.  Martin

212
Martin Traz
alona budovoi
alona budovoiUp-and-Comer
asked in General Q&A
About date & time

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

2055
henriquearsenio
DanielCaputo17
DanielCaputo17
asked in General Q&A
Send Messages API Won't Send Instagram

Hey everyone. So currently I have a system that creates dynamic messages depending on what the user DM’s. I made a Make automation that uses the send messages node for manychat to send the messages. The problem is when I try the node for Instagram messages the messages never send even though the node says success.

651
adolfoware
Sara_frenza
Sara_frenzaUp-and-Comer
asked in General Q&A
Messages not being delivered

Hello,  I have set up an automation for IG where they sign up for a free challenge where they are to receive a message every day.    I noticed that the initial message was sent out and that these people have “Passed” but the message does not get delivered.    I have attached a photo so that you can see.    

603
rodrigo_silvano
closet-librarian
closet-librarianUp-and-Comer
asked in General Q&A
List message - make list non-responsive after choosing option

Hi, first time builder here.We’re using Manychat for an HR funnel and I do not want my list selection to re-engage in automation once its triggered. Otherwise, we’ll have your CRM just blow up with notifications.Example:Asking a Y/N question or single choice from many. Responder clicks on Y or any option. Sequence activated.Now if responder re-engages with lets say N, automation starts again.How can I prevent this from happening? Once action is triggered, it should require further confirmation before continuing or re-engaging.

185
closet-librarian
WCC
WCC
posted in General Q&A
If following condition not working properly

I have an automation that checks if a user is following me or not and then sends a different message based on that condition. The problem is it sends everyone the message that’s supposed to be sent to non followers ( I know because I checked with my alt account and followed before triggering the automation)Anyone had the same issue? My CTR rate is too low because even my followers get the message “Hey follow me before getting X”

111
rodrigo_silvano
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Performance Tracking : number of messages sent by users

Hello guys ! I want to set up ways to retrieve data on the performance of my flows. I'm going to make several posts so that the information is easier to find for other users. For your information, I have the ManyApp full pack. Here's what I want to do:Count the number of messages sent by a user on a specific flow (Whatsapp)Here's what I have as a lead:Users arrive on the flow I want to track and I assign them a tag corresponding to the specific flow. I set up a tracking automation : based on keyword with the trigger “Users send a message”. The problem is that I don't have an option to select something like “all messages sent”. My idea is to put a : if message contains a, e, i, j etc.. for the 10 most common letter. Obviously it's not really a perfect approach. Do you have better idea ? Then a condition of tag for the specific flow And finally I have an action Set User Field with a custom fields “Message Count” wich is a Number Custom Fields. I add +1.   Do you have a better way? Than

210
Cm13000
Franklin Athayde
Franklin Athayde
posted in General Q&A
Não funciona

Minha automação para de funcionar o tempo TODO, alguém me ajuda!

745
Alexandro Cunha
Camillejhinkle
Camillejhinkle
posted in General Q&A
review my automation,

hello again, it was suggested that I share what I created and see if I am on track, I have no clue what I am doing, this is what I have set up, Too Much?   Is it Ok?  Start Over?  I can take it , just tell me.  If I am in the wrong place you can tell me that also. Thanks Camille  (PS, the link is going to be “FreeShipon NextOrder”  I am not sure how that gets implemented, but I guess I will find out. 

171
Gustavo Boregio
FELIPENAVARRO94
FELIPENAVARRO94Up-and-Comer
asked in General Q&A
No fields to save response with chatgpt integration.

I am trying to clarify the user input using chatgpt but I can not find any field to store the gpt response. Does anyone know why this is? seems like a bug.   

162
Gustavo Boregio
Orlena
OrlenaUp-and-Comer
asked in General Q&A
Contacts

I’m confused about “contacts” who seem to be people that I’ve chatted to in the last few weeks (even though I’ve only had a Manychat account for a week.)If people are “subscribed” can I send them a message outside of the 24 hours? If so how? (I seem to be able to send them a message on “live chat” but I don’t see how that’s better than sending them a message on IG.) Is there a “7 day cut off”? (I’ve tried to message some people and it says “the last interaction with this person was more than 7 days ago”.) In which case, what’s the point of them being a contact if I can’t contact them.Thank you!

1085
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
using one sequence as a template to make another

Hi, Im building an email campaign and am having trouble using one sequence as a template to make another sequence. Sometimes when I edit one, the original also automatically edits and sometimes I don't have the option to change the “duplicates” name. What is the best why to use one sequence as a template to create another?  

162
Graghoul
josr
josr
asked in General Q&A
AI Step only answering 1-3 questions

I’ve introduced an AI Step in my flow with the only goal of answering any questions users have. Once my flow reaches the AI Step, it only answers 1-3 questions before ceasing to respond. Is there a common reason for this or a fix? In the in-platform preview, it works perfectly. When live on Instagram or FB Messenger, it stops responding.

140
josr
rawmeatie
rawmeatie
asked in General Q&A
[URGENT] How Do I Set Up Contextually Relevant AI Replies to Comments (IG Reels & TikTok)?

Hey everyone, I'm trying to set up AI-generated replies to comments on my Instagram Reels and TikTok videos using ManyChat. I specifically want contextually relevant, natural-feeling responses—not just canned or templated replies. Could someone guide me through how to use ManyChat's native AI features to achieve this? I'm looking for clear steps to ensure each reply genuinely relates to the user's original comment.Thanks in advance!

80
rawmeatie
American Entrepreneur women
American Entrepreneur womenUp-and-Comer
asked in General Q&A
Problem Find the request to connect manychat

I have manychat app on my phone linked already to my Instagram page, I want to upgrade to pro I was told I could only do that from my laptop, Now in linking to my Instagram page is difficult, can't find here the request to link is sent.  

544
Fabio Gaulke
Kate Sunshine
Kate SunshineUp-and-Comer
asked in General Q&A
Unknown contact

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate

885
Fabio Gaulke
AtendiFlow
AtendiFlowUp-and-Comer
asked in General Q&A
Plano Free e Pago

E ai galera! Não achei na plataforma a informação de quantidade de contas de instagram que podem ser vinculas a cada formato de plano, e também não achei quantidade de automações que cada conta pode gerar no plano free e pago. Alguem sabe essa informação?

293
Gustavo Boregio
James97
James97Up-and-Comer
asked in General Q&A
Smart delay

Hey guys, if Meta has 24hr rule, when or how can we use the delay if more than 24hrs? We can set the delays for days but can’t send message outside the 24hr rule. 

191
rodrigo_silvano
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