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General Q&A

General Q&A

Any questions you have about using Manychat.

2,816 Topics
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dfybizgirlUp-and-Comer

asked in General Q&A

Enable Triggers on a Locked Template

I have a template I want to share protected and locked for editing. When the template is uploaded into a new account, it uploads correctly and looks ready to go, but the only trigger available to turn on is for message keywords. All the other triggers are grayed out, disabled; and, well… locked. Despite the fact that I selected them in growth tools and they are visible in the automation folder. They simply can’t be enabled because they are locked for viewing (which is what I want). But I also want them to be able to actually use the template lolI know there must be a way to enable the triggers, because what would be the point of sharing a locked template if they can’t actually enable the triggers to turn the automation on? That would defeat the purpose of a locked template, so I’m sure there must be a way! I just can’t figure it out.TLDR: how do you enable a trigger on a locked template without viewing the automation? The toggle switch is grayed out/locked.Thanks in advance!!

220

4 months ago

dfybizgirlUp-and-Comer

asked in General Q&A

Triggers disappear when creating Template

Look, I feel stupid asking this. But I try to surround myself with people much smarter than me. 😉I have a flow I turned into a Template. I shared said template with a friend.When the template is installed, all triggers disappear. Is that normal, or did I make a mistake?Prob the later, but worth asking before diving down the rabbit hole.

Nico999Chat Surfer

Hello,I'm new to Manychat and currently working on my strategy while getting familiar with the chatbot.I have a question, please.To be honest, I'm not sure if this is related to Manychat or Facebook Ads.I launched my fan page a week ago.Next week, I plan to launch my chatbot, which I'm currently finalizing.I want to send a message directly to the Messenger of my new fans to introduce them to my chatbot and the information it contains.In other words, I would like all the people who become fans of my new Facebook page to receive a message directly in their Messenger.Is this possible?And if so, would this be set up in Facebook Ads or Manychat? Thanks for your reply

Unable to Transfer Instagram Ownership Due to Suspended Facebook Account

Hello ManyChat Support,I am experiencing an issue with linking my Instagram account to a new ManyChat account. Here’s the situation:I initially had a ManyChat account linked to a newly created Facebook account. Unfortunately, that Facebook account has been suspended. To resolve this, I created a new ManyChat account linked to my older, active Facebook account. When I attempted to connect my Instagram account to this new ManyChat account, I received the message that it already connected to a ManyChat account and that account should grant permission. Since the original Facebook account is suspended, I cannot access it to pass ownership or make any changes.Is there any way to disconnect the Instagram account from the old ManyChat account or transfer ownership to my new ManyChat account? I would appreciate your assistance in resolving this issue.Thank you for your help.Best regards,

Wrong flow sending for keywords....keyword "16" gets keyword "6" flow, keyword 18 getting the flow for keyword 8 (these are podcast flows)

I am trying to send people to my podcast and using the episode number as the keyword. Well, I realized now that Ive gotten into double digits, that all the numbers are sending the single number episodes. For example, keyword 12 is sending episode 2 because “2” was the trigger work for episode 2. Episode 18 is sending the flow for episode 8. Episode 16 is sending the flow for 6. It’s like it’s ignoring the 1 and sending to the single last digit. I have is set to trigger for SPECIFIC word “18” “16” etc….but it’s sending to flows for 8 and 6 etc….. Can someone share what I’m not doing right?

233

4 months ago

SOPHIEUp-and-Comer

asked in General Q&A

Instagram automation worked fine till yesterday and now isn't working

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

1844

4 months ago

lilimom

posted in General Q&A

set live error

When I press the set live button on ManyChat, it does not run.It can be previewed but not executed.I don't know why.Please check if it is not working because it is a free version.

201

4 months ago

ScarBilt

posted in General Q&A

I NEED HELP

I just signed up for Many Chat. My account is set up and I went through the step by step process of (what I thought was) linking the automated reply to my IG account. It’s not working. I’ve asked and asked for help. I’ve received no help or assistance whatsoever from anyone. I NEED HELP. I really cannot make this more clear. PLEASE HELP ME.

My AI Insagram automation is not working

I want to set up my AI automations on Instagram with the help of Manychats Automations. I am very much confused to all these things because I am a beginner and I really want to grow my business

4 months ago

rjcariedo

posted in General Q&A

Help Needed: Ongoing Issue with Quick Reply Buttons in Messenger App on Android

Hello everyone! I'm facing a persistent problem with the Messenger app on my Android phone. The quick reply buttons are not functioning properly—they keep appearing when they aren't necessary, such as in chatbot messages, and they don’t disappear after I send a new message, which is quite bothersome. This issue isn’t limited to one specific chat or bot; it affects all quick reply functionalities throughout the app. I’ve checked this on multiple Android devices, and the problem remains consistent. It also occurs with ManyChat bots, suggesting that the issue is widespread and affects various quick reply options across different bots and conversation flows. Ideally, these quick replies should vanish once you move to the next part of the conversation, but they linger and show up where they aren’t needed. Has anyone else experienced this? I would really appreciate any advice or solutions. Thank you!

Need Help with Messenger Quick Reply Buttons on Android Hi everyone! I'm experiencing an issue with the quick reply buttons on the Messenger app for Android, specifically since updating to new version. The quick reply buttons appear even when not needed in chatbot messages and persist after sending new messages, disrupting the user experience. I've updated the app to the latest version, yet the problem persists across several Android devices. The issue affects all quick replies in the app, not just one particular flow. Additionally, when using ManyChat bots on Android, any quick reply options provided may experience the same issue. This indicates that the problem isn't isolated to a specific configuration or scenario but is a more widespread issue affecting various quick reply functionalities across different bots and flows. Quick replies continue to appear in other conversation flows even when they are not applicable to those specific flows and do not disappear after transitioning to

Manychat quits sending DMs after hours of successfully DMing without issue.

This is the second time I am experiencing this bizarre situation. I set up the automation so that when someone comments “CHEESE CRIMES” on my recent post they get sent a message and a link to my patreon. The automation includes a reply comment to their comment.It worked for over 12 hours and sent the DM’s to the handful of people who replied (6 people) and then on the 7th person - no DM was sent and no comment reply. The automation suddenly totally failed. ( I’m wondering if I got flagged for encouraging cheese crimes ? Kidding of course)Also I set the replies up to randomly reply with six different reply options… It shouldn’t be connected but is there a setting somewhere that might have limited the run to the variety of replies. I’m stumped. Any input would be greatly appreciated : )

Automations stopped working

Hi there! All of my automations have stopped working. I upgraded to a pro account thinking that was the issue, but still no luck. Everything seems to be set up properly but on the automation something shows up on the instagram post with a exclamation mark and triangle saying for collaborative posts the automation does not work with collaborators comments- however, this is not a collaborative posts. Any suggestions on how to fix this? Thanks in advance!

300

5 months ago

Sidnei_UP2PlaceUp-and-Comer

asked in General Q&A

Chat humano: valor adicional cobrado pelo Manychat

Pessoal, por favor, sabem informar onde eu vejo o valor adicional cobrado pelo Manychat por posições de atendimento no chat humano?

5 months ago

KelseyUp-and-Comer

asked in General Q&A

ManyChat not showing META messages

Hi ManyChat community! I recently noticed I’m having an issue with META. I have double checked that Facebook is connected but for some reason I am not receiving some messages that come through META and if a message has been replied to in META, it is not showing up in ManyChat. Has anyone else experienced a similar issue or know how to resolve the issue? Thank you!

The incorrect Bot and company name is displayed in the flow

I’m new to Manychat and I’m busy with my Automation flow.The incorrect Bot and company name is displayed in the flow. I've checked the Template settings and the details are correct in the Bot Name and company name sections of the Template

5 months ago

pandaUp-and-Comer

asked in General Q&A

How to find the automation with trigger for all posts or reels

I’ve duplicated my automations so many times so I have a lot. I am trying to find the automation that I set a trigger set to “All posts or reels” There are some posts that I don’t intend to have any triggers on but is still triggering from an old automation that I set to all posts. How do I identify which automation it is?

Instagram triggers: User comments on IG Ad

Hello, I would like to ask someone how can I trigger an automation when a user comments on a specific Ad without having to visually see the content on my page ? The only available triggers are when a user comments on a specific reel or post (visual on my page) and when a user clicks on the Ad. Thank you for your cooperation

AttilaUp-and-Comer

Hi all, have you experienced on this week a bug, that causes not starting ANY RefURLs?None of my bots' RefURLs working Any suggestions?thx PS: of course the Ref URLs are activated ;-)

How to remove the answer “Automation provided by @manychat”

I have the Many Chat free plan, I set up my automation, but when I went to test it, although it worked, a message was sent along with “Automation powered by @ManyChat” on instagram. How do I remove it? Is it only in the paid version?

4934

5 months ago

Ravi

posted in General Q&A

Manychat answer not in any automation

I have just received a message from a user. Manychat responded to the message correctly on its own, but the response wasn’t in any of the built automations. Is this normal and if so is there a way to define the AI to behave in a way I want?

110

5 months ago

ManyTestUp-and-Comer

asked in General Q&A

Managing accounts as an agency

Hello everyone, I would like to have some information about account management as an agency. If I sign with a customer and make him a chatbot, I must add a new account (the customer’s) in "accounts" ? Is there an additional subscription or only the one of my account that includes the others? If so, who pays in addition? Thank you in advance!

Hi there!, Im new here and sorry to bother, I just did some automations with manychat to my instagram page, and updated it, put accept and everything, but they do not work o appeared or anything, is like I never did it, can someone help me please? Thanks in advance

120

5 months ago

Lorna Evans

posted in General Q&A

why does my reply on my post say it is coming from "NULL" and not my name?

Hiwhy does my reply on my post say it is coming from "NULL" and not my name? I have uploaded a screen shot below, Hope you can help.

Number of Contacts???

I read on a blog than Contact Number only goes up when someone sends you a DM. As soon as connected Manychat to my Instagram, it showed 32 Contacts, not even a single person DMd me, what is this guys???

110

5 months ago

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