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General Q&A

Any questions you have about using Manychat.

  • 3,525 Topics
  • 7,283 Replies
3526 Topics
nskolny
nskolny
posted in General Q&A
Can't log into Manychat

I have my instagram and Facebook accounts connected, however every time I try to log in, it goes in a loop that takes me back to having log back into either Facebook or instagram.  It says a request has been sent, but WHERE???  I haven’t received any emails and I’ve checked every folder and account I have. Anyone know what’s going on?

562
Fabio Gaulke
basheer
basheer
asked in General Q&A
leaving manychat

Team I come to know if delete my manychat account i cannot link back the phone  to normal WhatsApp  will show error any one can support please  

301
Fabio Gaulke
KeenyaKelly
KeenyaKelly
asked in General Q&A
TikTok

Does anyone know how to use MC on TikTok?

871
Gustavo Boregio
Juliano Barreto
Juliano BarretoUp-and-Comer
posted in General Q&A
contatos ignorados

Não estou conseguindo subir totalmente uma lista de contatos no manychat. Após o processo de importação, aparece uma mensagem informando que tantos números foram inseridos e tantos números foram IGNORADOS. Gostaria de saber o motivo e o que fazer para subir esses números ignorados, alguém pode me ajudar?

693
Gustavo Boregio
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Sending message outside the 24-hour window in Facebook Messsenger

Hi community , How to use Broadcasting outside the 24-hour window without getting my Facebook page blocked, if I need to send notifications containing 3 or more different blocks?

895
Arman Shayan
Gosia
GosiaMessage Musketeer
posted in General Q&A
Any cool automation ideas for Black Friday?

Any cool automations you're working on for Black Friday? Could you pls share your ideas?  

160
Gosia
bonnie christine
bonnie christine
asked in General Q&A
Trigger not working

Hello, I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions? 

301
Gosia
RaykBell
RaykBellUp-and-Comer
posted in General Q&A
Problema con Conversaciones para romper el hielo

Hola a todos! Tengo una duda, lo que ocurre es que he detectado que la opción de Manychat llamada “Conversaciones para romper el hielo” sólo está disponible en dispositivos Android, en iOS no funciona correctamente, ya que sí salen las opciones, pero no deja seleccionarlas, por el contrario en Android si funcionan correctamente ejecutando su respectiva automatización.No se si es que tengo algo mal configurado en mi cuenta, o es algo de políticas, ya que creo recordar que en iOS si me funcionaba al principio.Gracias por leer, espero sus comentarios 🤗 

121
Gustavo Boregio
Joe Anderson
Joe AndersonUp-and-Comer
posted in General Q&A
Trigger Not Initiating Response

Hey, I set up my first automation but it’s not triggering at all. Checked and nothing is disabled. I’ve refreshed and confirmed it’s connected to my account….but nothing. Does anyone have any advice? Is there something I’m missing? 

627
Joe Anderson
gmazetto
gmazettoChat Surfer
asked in General Q&A
Is it possible to change the account profile picture?

Anyone know how to change the profile picture of the account?I searched on the internet, forum, and didn’t find nothing related. Don’t understand. Aprecciate your help!  

1923
michaelkirzhner
youyouj
youyoujUp-and-Comer
asked in General Q&A
need a help in automation emergency

hello brothersim create a segment Athis segment countains lot of usersi have also a 24 tags created emptyi want divide the segment users to this 24 tags automaticallymanually i cannot due to high numbers of users in the segment 

60
youyouj
Ana Cálita
Ana Cálita
asked in General Q&A
user sends a message dm trigger not working

Hello Manychat CommunityI have added automation if user send me message containing keywords then automatically message should be sent. But it's not working.I've already tried adding action, but it still doesn't work.The trigger I used was "hello" when I send this message in Instagram direct, it does not activate the flow. 

220
Ana Cálita
Winike Cuamba
Winike Cuamba
asked in General Q&A
Como ter meu valor reembolsado depois de 5 dias do ManyChat Pro

Ola tudo bem a todosA alguns dias eu estava a procura de uma ferramenta para fazer um bot para um cliente de um modo mais rápido até que encontro o manychat tentei fazer um pequeno teste, pesquisei no YouTube e encontrei um vídeo que explicava a fazer um bot para WhatsApp, que era exatamente o que eu queria. Até que após eu tentar criar minha conta Manychat como o vídeo mostrava eu tinha que ter um número WhatsApp ou comprava um, nessa momento eu vi que o valor do número era muito pequeno e não fiquei preocupado por serem só 1.50$ , mas provavelmente isso foi um equívoco 🤦 meu ao olhar, na verdade era a assinatura do plano pro do ManyChat que só hoje descubro que assinei e são 15$.Como fiz essa compra a 5 dias sei que ainda tenho como fazer o reembolso mais ainda estou com dúvidas em relação a o que fazer já enviei um requisição para o suporte do ManyChat, mas não sei quando serei respondido e gostaria de saber se eu ir a conta e desativar o pacote Pro será que o dinheiro será devolvi

1003
Fabio Gaulke
gery
gery
asked in General Q&A
How to export all statistics from my automations?

Hi everyone, I would like to export all the statistics from time to time from my automations to a google sheet or something like this just to see the performance of each automation, the CTR per button, number of people who triggered the automation, people who opened it...etc same you can se in the app but I would like to export it to a database/excel/google sheet. is it possbile? how can i do it? 

441
Fabio Gaulke
Elamm
ElammUp-and-Comer
asked in General Q&A
Save Phone as WhatsApp ID

 When we get the Phone number value from the user, there is an option to Save Phone to System Field which creates a WhatsApp profile in the manychat in addition to the messenger profile.  We already have two separate flows for the messenger bot(users signing up via Messenger) and WhatsApp bot (users signing up via WhatsApp). If we start using this feature and users use both the bots, will it come under once single contact or separate contact costing ? Also, how to send separate flows to the facebook and WhatsApp conversations if both come under the same contact name 

3185
Germán Rupérez
jetsettrainer
jetsettrainer
posted in General Q&A
ONLY my Story Reply Automation doesn't work

I have gone through the trouble shoot for automations, but its weird; Every other manyChat automation works except for the “reply to story with key word function” I tested the automation with the numerical code, and it works, but the actual phrase doesn’t activate the automation. Any ideas?

1708
Artur Kupata
Mosh_mel
Mosh_mel
asked in General Q&A
Pro question! whatsapp bot with buttons that will store data in google sheets

I am  building WhatsApp bot, and I've created a sample question where the user is asked, 'Are you single or married?' There are two buttons available: 'Single' and 'Married.'If the user clicks on 'Single,' can I capture that information directly in Google Sheets as 'Single'?Currently, it seems like I can only capture responses if the user types their answer as text or the regular variables such as phone or email. However, to improve the user experience, I would like them to be able to select an answer by clicking a button, and then I would receive the corresponding information automatically.Is this possible in ManyChat?

171
Gustavo Boregio
ricardouy
ricardouy
posted in General Q&A
getting request permission from manychat

Hello I have the issue of the instagram already connected to manychat, but don't appear in the profile or I'm which part I can guide the client to know which email was activated, or how to delete that connection. I have access to the instagram account  

1381
Gustavo Boregio
Abhilash pagidimari
Abhilash pagidimari
asked in General Q&A
help me with issue 😭

I had added funds to my many chat accounts but I don't know how to renew before I added funds there is a option called activated and active so I clicked two time so it has been disabled I don't know whether it's working or not could you please help me with taking the process question because I had added $100 to my and I don't know how to purchase pro subscription with this $100

121
Fabio Gaulke
azadeh.
azadeh.
asked in General Q&A
exporting followers

How can I export all followers by manychat?

171
Fabio Gaulke
Brooklyn
Brooklyn
posted in General Q&A
How do I update my credit card details?

I got a notification that my payment for Pro didn’t go through. I need to update my credit card. I looked at the instructions which say to go Settings → Billing → Update Credentials. I went to settings and billing but there is no ‘update credentials’. All I have access to is ‘retry payment’ which simply repeats that the payment can’t be processed and recommends I update my credit card details. I’m going around in a circle. Now my account has reverted to ‘free’ and when I go to upgrade to Pro, it just brings me back to my Billings page and I’m stuck in the cycle of ‘retry payment’ - ‘update your payment details’ and there not being an option to do so. This is a really frustrating user experience. Can someone please advise me on how to update my credit card information so I can resume my Pro account.

251
Fabio Gaulke
Kendalhartel
KendalhartelUp-and-Comer
posted in General Q&A
Facebook Business Page access issue

When trying to connect my ManyChat to my FB Business Page, it sent an access email to someone who used to manage my page in the past and that company is no longer in business so the person will never receive the email.  I then removed them as a partner who manages my page, but it still says Access Request Sent to the guy’s email.  How can I start over or reset it since I have now removed him and the email granting access can come to my email?

344
Fabio Gaulke
gfarah509
gfarah509
asked in General Q&A
From Chatcenter to ManyChat

I was using Chatcenter with my whatsapp number, it is a chatbot from a different company, in Spanish. I am now signed in to Manychat, but I am not able to connect the number I had linked with Chatcenter, although this number is unlinked from Chatcenter.The number is a landline, and the only option Manychat is giving me is to send a text message.Did anyone encounter a similar problem?Any suggestions on how to solve it? Thanks in advance,Georges  

141
Fabio Gaulke
qltjanbert
qltjanbertChannel Explorer
asked in General Q&A
BUTTON DIRECT TO URL LINK

hey manychat it’s possible that when it click the button it will automatically direct to a link?

753
Fabio Gaulke
Alexia
AlexiaUp-and-Comer
asked in General Q&A
Link não funciona no sistema Android

Olá, Alguém pode me ajudar?  Fiz todo o passo a passo de automação e com resposta de links. Para os sistemas IOS, os links funcionam normalmente de forma clicável. Porém, o público que utiliza Android, não consegue acessar o mesmo link de um usuário de iOS. Para os Android os links são enviados como texto, não clicável. Como faço para corrigir e conseguir que todas as pessoas sem diferenciação de sistemas Android e IOS, consigam acessar os links sem problemas?.

942
Alexia
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