General Q&A

Currently, the instagram inbox automation only works when a user writes a message (trigger only for new messages). But because we have a feature that requires users to first share a post (post/reel), and that post then gets analyzed by our bot and he gets a reply, but because ManyChat currently only can input text from users, not this, we will likely cancel our subscription because that's not possible. Is there a workaround for this? And if not, then I would like to make this into an idea. 

I have Messenger, Insta and WA connected. I have a CTWA ad active, Click from facebook Ad and Click from Insta Ad turned on. But in Meta Business manager I when I click on Create New to conenct to ManyChat as a partner - nothing happens. crickets. Anyone have a similar experience? 

Hi everyone,I’m trying to set up a Facebook Ads Trigger in ManyChat by following the official guide here:https://help.manychat.com/hc/en-us/articles/14281372007196-Facebook-Ads-TriggerSo far I have: Created an automation and added my first message (with at least one Quick Reply). Added the “User clicks a Facebook Ad” trigger and activated it. Set that first message as the default starting step for Messenger. Saved, published, and made the flow live. However, when I go into Meta Ads Manager and choose Partner App → ManyChat, I never see the JSON GT opt-in snippet appear in the Message template section. It just shows a blank flow selector—no JSON code at all.Has anyone encountered this? What am I missing to make the JSON GT opt-in show up in my flow? Any advice or steps would be much appreciated!Thanks in advance,  

Hi there, hoping someone can help me. When setting up an automation to auto dm new followers I’m getting an error code saying “Couldn’t create automation. Try again later”. Anyone experiencing this?  

I have keywords configured for comments that ask about value, for example.And I've configured several different texts so that ManyChat responds with a different text for each comment.I noticed that it's sending a default text for all comments, and this text isn't even configured in the automation.This is the text: "I sent you a message!"Anyone else having this problem?

Hello, when I send a message or automation to my customers through live chat, it doesn’t get delivered. Also, my account still appears as pending. How long does it usually take for the status to change to connected or something similar?   

I have tried everything I’ve been able to think of to solve this issue, but when I try to set up an automation I get this error message: Couldn't create automation. Try again later.I reached out to support yesterday and still no response. This morning, I tried again, and for whatever reason, it worked. But now, this evening, it’s back to giving me the same error message. Anyone know what could be causing this and how to fix it? TIA!

I have switched to a paid account, but the automation “say hi to new followers” still does not work despite having refreshed my authorizations with instagram account, disabled/enabled the automation.it is marked as live but don’t understand why on all new followers it does not work. it had worked for several weeks under free account, I have checked on many other issues on this forum to ensure I did not miss anything. may you please help me?  

Im working on the “say hi to new followers” automation for one of my client to get a lot of chat started.this is the logic i would like to have.new follower → wait 27 minutes to seems real human → opening message → if they respond they will get a vocal message and it is working. if contact hasn’t engaged they should get a fup message but it doesnt work.Can you help me?  

When I had my free trial it worked fine, but now that I am a Pro user it isn’t working anymore. Please advise on how to fix this. I tried the delay and then removing the delay and still no luck.  

I am unable to upgrade my manychat from the current pack to Business… please help.. when i press get business it just refers me to the main dashboard..  

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

Hi everyone,I’m experiencing a specific issue with the Instagram Follow to DM automation in ManyChat.Context:This automation was working normallyAfter I edited only the message text, it stopped triggeringSince then, no message is sent to new followersWhat I’ve already tried:Disabling and re-enabling the automationDeleting and recreating the flow from scratchDisconnecting and reconnecting Instagram in ManyChatCreating a brand new Follow to DM automationChecking permissions and account statusCurrent situation:The automation shows as activeNo messages are sent to new followersAll other Instagram automations are working normally (comment to DM, story replies, keywords, etc.)Questions:Does the Follow to DM trigger depend on a specific Meta permission?Can editing the message cause the permission to be revoked?Is there any way to fully reset or revalidate this trigger?If anyone has experienced this or has any insights, I’d really appreciate your help.Thank you 🙏

I can’t seem to complete adding my Instagram account to ManyChat.  Here are the steps.When I log in, I get the screen notifying me that I have not added any accounts to it, yet.I click to add a new account, then I get this and I select Instagram. On the next screen I click “Connect Via Meta”I log in with InstagramI enter in my Instagram credentialsI Save Info. I click Login as marciadiane_authorI accept marciadiane4060 as the Business Portfolio and  marciadiane_author as the Instagram Profile and click Continue. I click “Save” And wait a few seconds. Then I end up on this screen. The first time I arrived here, I sent the request, then the button turned gray and it said, “Request Sent” I’ve tried repeating this process several times and I always end up here. I check in the Facebook Meta Business Suite for messages asking to approve this request and I can’t find any. I did find that ManyChat listed in the Integrated Apps section, so I know the app is connected, but for some reason, the A

I am new and cannot get human support since I will not pay for something Im not sure if it will work.   I set up a Say Hi to new users, and that works fine.  When I set up an Key Word Trigger automation no luck.  I went the AI route to fix and have all items correct in the set up.  I must be doing something wrong.  Can anyone help?

Since yesterday, I've been having a problem with Instagram disconnecting and reconnecting, and messages that used to load are now not loading. In addition, I added automation to Messenger, and now I don't know if it's a meta or manychat issue, but suddenly some regional settings changed, I have a different business site, and I can't reply to customers. Can anyone help or know what I can do, what's going on?

HiI Is anyone else having issues with IG DM automations? My automations aren’t new, so not sure why the DMs or automated messages aren’t being sent. Thank you! 

How can i make sure that after I send the opening message to a new follower without many chat automatically sending a message to the lead saying “Automation powered by @manychat” This kills the personal point of the message

For some reason OPEN AI WILL NOT RESPOND TO MY TRIGGER WORDS I SET UP EVERYTHING RIGHT AND DID TEST.  Yes I did publish both n8n and many chat and when I go to Instagram to test I get no response 

I want to create a rule in automatizations but i dont see where i can create that, i was searching and it looks i have to activate rules but i dont know where, can you help me please 

Does anyone know if this is fixed yet?  My automation was set up and working fine for a bit but then stopped.  I spoke to an agent who told me it was a problem being worked on but no updates?? Can anyone shed any light please?

Hi Guys, Im Currently using Pro.I want to Upgrade to Business, but on website, i cant make it. anyone has the same problem?

I have a technical issue. I can't see my accounts/FB Page that i already own and manage before.. Is there any glitch or error? Also there is no automation running on my Meta Ads.Thank you.

I created an automation to send links in dm after commenting a certain word on reels. It works perfectly fine when someone comments organic but it doesnt work on reels that are promoted.  What is the solution to this issue?

So I set up a Manychat campaign to support a Messenger Ad I set up on Meta.  To my surprise, instead of my reader getting the Manychat, Meta sent their own generic message (which contradicts my ad) and of course they Unsubscribed. I tried to disable it but Meta wont allow me to. Manychat is basically obsolete unless I can fix this. Any suggestions?