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General Q&A

General Q&A

Any questions you have about using Manychat.

2,002 Topics
3,575 Replies

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2002 Topics

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theflavioniUp-and-Comer

asked in General Q&A

Automatic reply after subscription?

Hey. Is it possible to make a automatic reply after a person make a subscription? if yes? how can i start this automation? thank you very much

4 months ago

Bailey

posted in General Q&A

Sequences

Hi everyone! Seeking help with sequences. Very new user here so hoping someone can lend me hand. I’ve set up a sequence and have roughly 200+ ‘subscribers’ which I manually subscribed. When I sent up a auto DM flow to drive people in our app, it's only fired out to 6 subscribers not all of them. I’ve set it up to send immediately, although still only sent to the 6 people. Can anyone let me know why it’s only going to such a small cohort? Thanks so much!

4 months ago

RicTrevi

asked in General Q&A

How to use Multiple Choice on Whatsapp flow

In a Whatsapp flow I need to create a Multiple Choice like Yes or No buttons.However, after user choose one of that button, like Yes the flow goes to next question that will have “First or Second”Buttons and I need to prevent the user to press the past buttons Yes or No.How can I do that?

4 months ago

Raiane

posted in General Q&A

acesso ao manychat

Olá, Eu tinha uma automação logada por um facebook que foi banido, agora logo a conta em outro facebook e não consigo ter acesso, fica com essa mensagem que esta em anexo. Alguém que entenda esse problema e saiba como solucionar por favor. Atenciosamente, Raiane.

4 months ago

Doti

asked in General Q&A

Can I have multiple agents working simultaneously?

I have 5 comercial agents that work from WhatsApp. Can my account have those 5 employees working simultaneously and receiving an equal number os leads? And can they have access to the other comercial agent’s leads? Is there a tutorial video or blog post teaching how to do this?

4 months ago

manychatuser2024Up-and-Comer

asked in General Q&A

Can I have multiple agents working simultaneously inside my Instagram?

I have 4 sales agents that work from Instagram messages. Can my account have those 4 employees working simultaneously and receiving an equal number of leads? And can they have access to the other sales agent’s leads? If so what tool inside manychat allows this? Thanks

4 months ago

ErsinkalaciUp-and-Comer

asked in General Q&A

auto dm problem

Hello, an automatic message is sent every time the customer writes a price. I only want him to reply to his first message, I don't want him to reply to subsequent messages even if they contain keywords.

4 months ago

Ricardo KaliszUp-and-Comer

asked in General Q&A

I need to add lead validation to an automation via WhatsApp

Hello! I need to add lead validation to an automation via WhatsApp, such as, for example, his date of birth, where he fills in his date of birth and this data is compared to his registration data, if it is the correct data, it follows in sequence.

4 months ago

Francodarget

asked in General Q&A

Shopify abandonment cart message Whatsapp

Is it possible to send an abandonment cart message on WhatsApp using Manychat? Same as email concept, but on WhatsApp. Thanks!

4 months ago

loulouerwichUp-and-Comer

asked in General Q&A

our dashboard looks a lot different than shown in the videos. how come?

hi there, I just looked at your videos about using many chat for instagram. We work with manychat PRO, but our dashboard looks a lot different than shown in the videos. How come?

4 months ago

livingplateUp-and-Comer

asked in General Q&A

Automation Not Triggering Instagram automation

None of my opt-ins are triggering the automations - new and old. Automations that worked in the past are dead end now.

Hi, I need some advice on this issue that I am having. I am unable to set up any automation, message keeps coming up ‘ channel is not live’. What can I do to correct this?

4 months ago

Pau

asked in General Q&A

Manychat ha dejado de responderme a los detonantes de comentarios

Manychat ha dejado de contestarme a las palabras clave que los usuarios me comentan en los posts, en todos mis videos. Soluciones por favor

4 months ago

johnpaul221098

posted in General Q&A

"WRONG ROOT CONTENT"

Trying to update my flow but error shows up, and it saya “wrong root content”. What seems to be the problem?

I'd like to find out if there's a way to add labels like these. With multiple customers messaging simultaneously, having labels like these would make it much easier to keep track of what stage I'm at with each client.

4 months ago

KatelynnUp-and-Comer

asked in General Q&A

Can I start an automation without a button?

Is it possible to start the automation by asking, “What’s the best email” without having a button the user needs to hit? I am attempting to bypass the “As comment reply,” but it won’t let me proceed without a button. Essentially I would love to go straight from the first step to the third, pictured below.Any and all insight into this would be wonderful! Thank you so much in advance!

I don’t get it. At first, I thought this service was GREAT. I was contemplating paying!But then, the cracks started to appear.Somehow I ended up with two triggers in my very simple automation (customer comments a keyword… sends a message). Then only one of the triggers would turn on.If I tried to make a new automation, I couldn’t turn the trigger on (despite using NONE of the pro features here). So I found out I could duplicate the automation that worked, and usually that would mean I could turn on one, or the other, of the triggers. Not always the same one. Sometimes the first one. Sometimes the second one.I duplicated my automation again today, assigning it to a different post. Changed the keyword.Can’t turn on either of the triggers. I keep getting a warning that:You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.And yet… looking through the widget, everything is the same as the other times I’ve managed to miraculously turn on the trigger. I try th

4 months ago

PedroRoldaoUp-and-Comer

asked in General Q&A

Problems with main menu for Instagram (only on iPhone)

Hi, I created a menu for the instagram with 3 items. I already tested this with an android and it works. With an iPhone the main menu only shows, at first, the first item. To be able to see the other items, i need to swipe up. Even though i have difficulties to select the first item.The first image shows the menu without swiping up.The second image shows the whole menu after swiping up. Does any one have problems opening the main menu in instagram with an iPhone too?

4 months ago

Verena

asked in General Q&A

Instagram FAQ with main menu doesnt show

Hello, I wanted to set up a main menu for Instagram and Fabecook DMs.I created a menu for Messenger and the same menu for instagram.In Facebook Messenger the main menu can be seen, but in Instagram nothing shows.I already worked through the connection stuff an Instargram, but all seems to be connected right. Can somebody help me? Greetings Verena

4 months ago

Softrefine SWDUp-and-Comer

asked in General Q&A

Messager List Show Only one Time?

I want to implement the features like first i send two message one is messager list and send is my own mssage. now i want features like if user is not click the “Get Updates” means user is not subscribe the messager list so if user send one msg then i want to send again this messager list. I try but thing is what first time it working next time i got only one message it is my own mesage. so please help me what i need to do for making features which explain.

4 months ago

Inbal

asked in General Q&A

Get started DMs on Facebook

HiI am quite new here, I set a few automations (triggered by specific words) on my IG and FB account, but I am seeing that some followers on my FB are getting GET STARTED message on their messenger, and I don’t know what and what that is. It does not seem to have any connection to my automation processes, and I do not recall setting anything of the sort. Can you please advise how and what to check? I am lost here. Thank you

4 months ago

amansonar11

asked in General Q&A

HELP!! Phone Number Click Not Tracking

I Test Run Create this Automation With Phone Number at the End But it just don’t Track the click on the Number button. it show 0% but I Have clicked many times .Can Anybody Help

4 months ago

iamjoeme8

asked in General Q&A

Facebook Messages blocked because of "no content type"

The dashboard we have is different from the article shows in this link https://manychat.com/fb879281598836084/dashboard/flowsThere’s no AUTOMATION CHECKER - Please help me fix this problem @manychat

4 months ago

Malena LampazziUp-and-Comer

asked in General Q&A

Integration in make.com shopify + manychat

Hi!!!I´m new at make.com and I dont understand where find the stuff that is required to connect manychat and shopify..I don´t know where I can find the Subscriber ID Anyone can help me?

4 months ago

BrosashUp-and-Comer

asked in General Q&A

Is it just Instagram with automation issues? Facebook Messenger stopped 10 days ago for me.

I’ve heard about the Instagram issues, but I’m having a similar issue with Facebook. Is this a Meta thing?Customers scan my QR code and they get the response “Get Started” but no flow. I’ve had these running for months with no issue.

4 months ago

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