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General Q&A

General Q&A

Any questions you have about using Manychat.

2,645 Topics
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Heather AustrieChat Surfer

asked in General Q&A

full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this?

141

4 months ago

ThisIsJohnUp-and-Comer

asked in General Q&A

My Automation wont trigger when I add tag

Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something?

462

4 months ago

jakelinealmeidalidsChannel Explorer

asked in General Q&A

Problema com Condições de Resposta, Atraso e Tags no Bot do ManyChat

Olá equipe ManyChat,Estou enfrentando alguns problemas com o meu bot no ManyChat e gostaria da ajuda de vocês para resolvê-los.### Problema 1:Eu configurei meu bot para responder da seguinte maneira:1. *Quando o cliente envia qualquer mensagem*: O bot deve enviar uma mensagem de resposta imediatamente.2. *Quando o cliente não envia nenhuma mensagem*: O bot deve aguardar 3 minutos e depois enviar uma mensagem.### Configuração Atual:1. *Gatilho Inicial*: "O usuário envia uma mensagem".2. *Condição #1*: - Verifica se a tag é "FRANQUEADO" ou "facebook". - Se o contato não corresponde a nenhuma dessas condições, continua para a próxima verificação.3. *Condição #4*: - Verifica se "Última interação no WhatsApp contém qualquer valor". - , continua para enviar a mensagem de resposta.4. *Atraso Inteligente*: - Se a condição não for atendida (ou seja, se o usuário não enviou uma mensagem), espera 3 minutos antes de enviar a mensagem.### Problemas Encontrados:1. *Para a Condição #4*: - A c

1300

4 months ago

sierramendexUp-and-Comer

asked in General Q&A

Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system/Original:ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

170

4 months ago

camillatorres56Up-and-Comer

asked in General Q&A

GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

2261

4 months ago

camillatorres56Up-and-Comer

asked in General Q&A

How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

4 months ago

So-timaa

asked in General Q&A

Чтобы настроить триггер, откройте автоматизацию

Ребят помогите не могу активировать тригер с комментами, когда навожусь на ползунок включения выхогдит, чтобы настроить триггер откройте автоматизацию// Guys, help me, I can’t activate the trigger with comments, when I hover over the enable slider it will come out to configure the trigger, open automation

Can't change Instagram account connected to Manychat

Hello,I mistakenly added a wrong Instagram account to my account and haven’t been able to remove it and connect the right one.For some reason, the “remove account” button is not displaying.

A possibly stupid question...

Hi. Not sure if there is an answer to this out there, but so far I have failed to find it. My apologies if I missed it. If you set up Manychat to trigger the automation on all of your posts… Will it also: Trigger the response when you post in a group as your page, and… Will it trigger the response if you share a post from your FB page to a group?Thanx

Erro ao ativar gatilho

ao tentar ativar o gatilho, recebo o seguinte erro:"se voce quiser responder a um comentario e uma publicacao ou reeel, marque esta mensagem como "resposta ao comentario"Mas nao aparece nada para resolve-lo, o que fazer?

580

4 months ago

asma_aboutmoiUp-and-Comer

asked in General Q&A

Instagram ads to Manychat DM

Hi, i’ve been running instagram ads in meta suite. I’ve setup the keyword trigger automation, however the “messenger ads” just show “send a message”.it’s triggers messages without the messageHowever, i’ve set this up on instagram to have the button that has “the keyword”, however it doesn't show.Am i doing something wrong or is there a better way to get people from instagram ads into the manychat flow. I’ve put in ‘get code” and short text, but this doesn’t appearAnyone know the issue?

1383

4 months ago

Carlos WilliamUp-and-Comer

asked in General Q&A

Help workflow send another message is not available in workflow

My Many Chat account run k automation proper working but i use booking a call button and link booking calendar attaced look like “https://www.coreglobalcredit.com/booking” and then same time 1 another message send look like “Book a Call: https://www.coreglobalcredit.com/booking If you are interested in our 4 Day Deletion Hack ebook click here: https://www.coreglobalcredit.com/ebook”please check my this workflow name “3 favorite credit dispute letters New Worflow” and let me know.

232

4 months ago

Mam_na_to_pomyslUp-and-Comer

asked in General Q&A

WITHHOLDING TAX DECLARATION Manychat

Hello, I need the WITHHOLDING TAX DECLARATION for Manychat for the accountant. Can you tell me where to find it?

I cannot start Messenger

Hi GuysWhy can I not open my messenger? I have opened a new account and, I’m trying to use it, but the messenger does not oppen, I have removed it, and connected again, the result is the same. When I click Open Messenger (se picture) nothing occurs: what could be the problem??

110

4 months ago

ThroughExperienceUp-and-Comer

asked in General Q&A

Many Chat Paid Ads on Instagram

It’s my first time using many chat and I want to know if there is an automation, that if someone comments a certain word on my paid ads, I can automate a response and a dm.

2859

4 months ago

WHitemirageUp-and-Comer

asked in General Q&A

Error while connecting CHatgpt

hiIma trying to connect open AI chat gpt.When I make a work flow and acees the responce from chat gpt it only shows {{cuf_11466671}} this messageCan anybody help

Title: Request for Help with ManyChat and ChatGPT Integration Error

I watched some video tutorials on YouTube that teach how to create conversation flows with ChatGPT and ManyChat. The videos are very simple and self-explanatory, however, when I try the flow, I get this error {{Cuf_2318239}}, and the number always changes. I've redone the entire process, but the error still appears... can anyone help me?

Have you used MAKE app to integrate Tiktok & Manychat?

We are looking for an option to integrate Tiktok & Manychat so we can create flow to auto reply to comments with specific words. We found MAKE but it seems like it’s hard to do it because it requires the flow ID but I can’t create a flow ID because Tiktok is not an option in Manychat trigger. Anyone who had tried this before? Do you have suggestions or recommendations? Thank you

WhatsApp - comment on thread between the team

Hello! We’re looking to move over to Manychat from our current provider for WhatsApp.Currently, when a new WhatsApp comes in or is created it creates a new ticket / conversation. In the ticket between our team we can add comments to the the ticket (not seen by the end user) and we can also @ mention team members in the thread (see example image).When the new conversation is received this is into an inbox where an owner can be assigned.Does Manychat work on the same behaviour? I’ve tried looking for videos of how things feel etc but can’t find anything.

IG account getting flagged for automation

I have a very basic response to a keyword and then a DM that delivers the info. Every time I turn this on, the volume on my account gets it flagged by IG for using automation as the rate the comments come is very rapid. Is there a way to slow this down or make it work with a larger account? If not I will have to cancel my subscription 😓

Quiz where answers give points to multiple results

Hi!I just set up a quiz, but when I get to the last step the results don’t show up. What am I doing wrong? This is the link to the automation: https://manychat.com/flowPlayerPage?share_hash=526033_647ff1cd25a6e0181c905a7a4745d25f11abea5e Thanks for your help!

161

4 months ago

EugenGUp-and-Comer

asked in General Q&A

How to tracking conversions?

Hey guys, I want to track conversion events. E.g. a person is clicking on the button in the conversation and is on the landing page, subscribes, but don’t join the webinar.How I can do this?As I understood the pixel is not working anymore? I have to do this through Meta Business Manager? There I get “invalid credentials”, but I follow the manychat tutorial and copy the right token and ID out of meta BM…Can you please help me out here?

disconnect instagram to replace

I connected my backup instagram account,and want to delete to use manychat on my main account.(both are on same credentials) but can’t find where to do that. In channels or settings there’s no option to disconnect. so annoying!! any help will be appreciated thanks!

1300

4 months ago

CJ EATSUp-and-Comer

asked in General Q&A

Instagram Automations stopped working?

Are Instagram automations down for anyone else? I posted on IG Reels today like normal (I’ve been using Manychat for about 2 weeks with no issues), and today the DMs were not triggering.Is anyone else having issues with Manychat today?

138641

5 months ago

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