Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 4,061 Topics
  • 8,690 Replies
4062 Topics
Julylima
JulylimaUp-and-Comer
posted in General Q&A
I had my account suspended with 4 active pro plans and more than 200 dollars in balance.

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyanna 

886
Julylima
livelikemad.co
livelikemad.coChat Surfer
asked in General Q&A
Ref/Utm code disappearing from the link in ManyChat automation

I have a flow where the reference and utm codes appears to be there in ManyChat and then once the automation is sent via IG the ref/utm codes disappear. It only seems to be happening with one particular automation - why is that the case? Has anyone experienced this?

410
livelikemad.co
Sarmad
Sarmad
posted in General Q&A
Button

I am facing problem with the Buttons that are not working on live automation chatbot.  When someone clicks on the button, it just represh the page, but not going forward What is the bug about?

451
rodrigo_silvano
olu
oluUp-and-Comer
asked in General Q&A
Contact Imports not working

I have a Pro account, but when importing contacts for WhatsApp, not all my numbers are being imported. I’ve already checked the number format, and everything appears correct. I'm importing from a CSV file.

692
Fabio Gaulke
Naama Zusman
Naama Zusman
asked in General Q&A
Adding first name to mailchimp integration

Hi! I have integrated my mailchimp with manychat so I can collect emails on Instagram (using comment on post automation), but I can't figure out how to add their first name to this integration… Is it possible? Any advice? Thanks!

270
Naama Zusman
ministryofcurry
ministryofcurryUp-and-Comer
asked in General Q&A
Send recipe to email

Hi! A long time manychat user. I use the basic automation for every IG post to DM the recipe for my reel. Is there a easy way to  Give readers option to send recipe to email and grow the newsletter? Thank you! Archana

693
rodrigo_silvano
Julylima
JulylimaUp-and-Comer
posted in General Q&A
I had my account suspended with 4 active pro plans and more than 200 dollars in balance.

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyannaexpediavoos@gmail.com

160
Julylima
ministryofcurry
ministryofcurryUp-and-Comer
posted in General Q&A
How to set up manychat for Facebook

I have been using manychat for IG reels and they are working out great! The same reels are posted to my linked facebook account. How can I extend the IG automation to FB? I am not seeing Facebook option in my manychat settings;  Thank you!

553
ministryofcurry
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Why can't I use broadcasting in instagram?

Hello! I would like to use the Instagram Broadcast feature to send messages to followers who have previously commented on my posts.I found a button that seems to allow exporting the follower list—is this the correct one?Or is there another function that allows me to export a list of followers who have commented on my past posts into a spreadsheet?  

1767
Gustavo Boregio
Grigor
GrigorRising Conversationalist
asked in General Q&A
How to do Paid Broadcast in Messenger in 2025

Hey everyone,I have a question regarding ManyChat. Since paid broadcasts are no longer an option, how can I send messages to all my subscribers? For example, I have 10,000 subscribers in ManyChat, and I’d like to send paid messages as we used to do.

1218
rodrigo_silvano
Waqas Khan
Waqas KhanUp-and-Comer
asked in General Q&A
Issue with google sheet integration

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

413
rodrigo_silvano
anstock
anstock
asked in General Q&A
Connected Instagram account does not show all posts or reels

I have connected to 2 different Manychat accounts using 2 different Google accounts. Everything works fine on one account, but on the other Manychat only shows me a portion of the posts and reels I have posted there.

220
anstock
H
has96
posted in General Q&A
HIRING a ManyChat Expert for a potentially long-term role

Hi! I'm looking for an intermediate ManyChat expert with decent practical hands-on experience setting up ManyChat automations for other businesses.Let me know if you are available and interested in ManyChat setups on a regular ongoing basis (with a basic salary+bonuses), so I can reach out to review some past samples and flows.

371
Gustavo Boregio
batawa
batawaUp-and-Comer
posted in General Q&A
Manychat not picking up messages

i am new here so forgive me, however my issue is that i (IG business account) manually wrote to another user and then hoped that the reply from the user would be captured by manychat so that i can reply to it via manychat unfortunately manychat did not even trigger its as if there was no message at all that was sent. What am I missing

151
rodrigo_silvano
cara melol
cara melol
asked in General Q&A
erro Recarregar ao clicar em opção da automação na DM do Insta

Criei uma automação pra DM do Instagram mas quando a pessoa clicou na opção, não envia resposta e a página simplesmente recarrega como se estivesse apertado F5 Como resolver? 

111
rodrigo_silvano
snoudesignstudio
snoudesignstudioUp-and-Comer
asked in General Q&A
Reply a message after the File type data collection

I would like to configure a message to automatically respond to my user after he sends a file via WhatsApp, something like "your file was received successfully", the problem is that by default, when waiting for a file to be sent, manychat forces the success condition as an action, and as far as I know... it is not possible to continue the flow after an action. 

435
snoudesignstudio
anstock
anstock
asked in General Q&A
Reels and Instagram Posts

English: The linked Instagram account only shows a fraction of the posts that were created there on ManyChat. I had previously linked another Instagram account, and everything was there.I also can't seem to get a previously used link out of the system, no matter how often I do it again and the link is there correctly.Thank you for your support. I hope someone can help me.Best regardsOriginal: Das verknüpfte Instagram-Konto zeigt auf ManyChat nur einen Bruchteil der Beiträge, die dort erstellt wurden. Ich hatte vorher einen anderen Instagram-Account verknüpft, da war alles komplett vorhanden.Auch einen ehemals eingesetzten Link bekomme ich irgendwie nicht aus dem System, egal wie oft ich das neu mache und der Link auch richtig da steht.Danke für eure Untersrtützung. Ich hoffe jemand kann mir helfen.Beste GrüßeAndreas

200
anstock
chemjmmm
chemjmmmRising Conversationalist
asked in General Q&A
Instagram message in Make.com not sent to Manychat

I am developing a Manychat IG conversational AI, connected to Make.com, in order to be able to set appointments. At the end of the Manychat flow, there is an action to call Make.com, and in the Make.com scenario, I am retrieving the users response (a date and time in the Manychat calendar), and adding the appointment to Google Calendar. At the end of the scenario, I am supposed to send a message to Manychat. The scenario is perfectly run in Make.com, it says the message has been sent to Manychat, but in my IG chat, I don’t receive it.  I have done the same for FB and it works, the message is sent to Manychat and I receive it in my FB chat. I don’t know what could be the main issue. You can find my scenarios and flow attached. Thank you 

484
chemjmmm
Nur
Nur
asked in General Q&A
I need help about pro feature

HelloI enjoy using your site, but I need help with something.I just want to automatically send messages to those who comment on my posts on Instagram. I don't want to add them as contacts. As the number of contacts increases, the fee we pay every month increases and these contacts are of no use to me. I didn't even open it and look at it once. What can I do about this?I want to use Manychat regularly by paying 15 dollars every month, but the fee increases due to contacts and I cannot renew my pro subscription because my budget is not enough. I am waiting for your help quickly.

1002
redhot8200
Alif
Alif
asked in General Q&A
How To Disable an Option Menu

HELLOin the latest version of ManyChat, the interface display has changed, Well, when I was setting things up there, there is a menu option or button. Can it be disabled?Thank you. 

100
Alif
umair ahmed
umair ahmed
asked in General Q&A
can we integrate chatbot to our website?

I wanna ask if there is any possibility to integrate manychat chatbot to our website, when a person comes to our site he can talk with chatbot?

1291
rodrigo_silvano
philmoore007
philmoore007
asked in General Q&A
Landing pages in ManyChat?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

2906
Tuto sanchez
pynchon
pynchonChat Surfer
asked in General Q&A
The quality of number has gone down to "low". Can I at least keep receveing them to my list?

The quality of my number connected to Manychat (the one I use for WhatsApp onboarding) has gone down. I won’t send the welcome flow anymore, but I’d like to at least tag the new contacts, so that I can contact them later.Is that possible or would it possibly make the whole number be blocked?Thank you!(context: I’m in the middle of a launching campaign, so we’ve been receveing thousands of contacts everyday. Despite all the good practice, some still report our number).

201
rogerioaraujo
financiera365
financiera365Up-and-Comer
asked in General Q&A
How do I select the date response type?

I want to define a date type data entry but I can't see the option even though I already have the custom field created of date type. 

421
rogerioaraujo
RommelPL
RommelPLUp-and-Comer
posted in General Q&A
How to mark conversation as closed after replying to comment?

Hi guys, I use Manychat for a couple weeks already, and there is one automation I would like to implement. We receive a lot of comments under posts, Manychat sets the info directly, replying to comment on post and sensing info via Messenger. I would like to all of them to be marked as closed as soon as it will be done . As soon As I am doing that automation, I am getting message as below:  I have searched through many posts, I do not want to delete contact - it is not about the bill, it is only about keeping business suite inbox clean.Many thanks in advance!

733
rodrigo_silvano
Community Terms & ConditionsCookie settings