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General Q&A

Any questions you have about using Manychat.

  • 4,154 Topics
  • 8,966 Replies
4154 Topics
PSHCO
PSHCO
asked in General Q&A
Messenger

My question is related to the image. I have my flow built and synced with FB Messenger. I’m setting up FB Ads to push traffic to messenger /  Many Chat flow. In the ads manager setup it’s asking me “How do you want to welcome people who tap on your ad? Select a template.” (see image). Why am I seeing this?? Can anyone advise? 

291
rodrigo_silvano
LauraMc313
LauraMc313Up-and-Comer
posted in General Q&A
How to enable Manychat to respond to "message request" in instagram

Hi All,  I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions.  Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight! 

12787
rodrigo_silvano
Adams2000
Adams2000
posted in General Q&A
Whatsapp channel connection error

 Hello when i try to to connect my whatsapp i receive this message “Something went wrong. Please try again or contact support.” 

661
Gustavo Boregio
Angloinvest
AngloinvestUp-and-Comer
asked in General Q&A
24 hour window for service

If someone contacts me about a service request and I need more than 24 hours to service it, how do I contact them afterwards?  I understand for the other categories you have to build templates but for service related calls I don’t understand 

141
Gustavo Boregio
fadiladitya
fadiladitya
posted in General Q&A
I can't reply comments on Instagram

After using it and getting 4000 commentsCurrently I can't reply to comments on Instagramnotifications like violating the communityhas anyone experienced this?and is manychat safe from being banned?

2023
rezamoafibc
Sidnei_UP2Place
Sidnei_UP2PlaceUp-and-Comer
posted in General Q&A
BUG in SMART DELAY It does NOT respect the 10 seconds

Hi, There!I have created an automation that needs to go through the SMART DELAY function. However, this function has a BUG and does NOT respect the 10 seconds I set. Most of the time, it takes over 1 minute, sometimes even 2 or more.Has anyone experienced this issue and, please,  knows how to solve it?Thanks in advance.Sidnei   

312
Craft Travels
Balazs_k
Balazs_kUp-and-Comer
posted in General Q&A
Manychat is only showing the first IG message but not updating the conversation after

HiSo I’m having this issue for a few days now that manychat sees our new inbound messages, but once the lead replies it is not updating any other messaging between our team and the lead that happened through Instagram on Manychat.Not entirely sure how to fix this, tried contacting support but no luck so far.If you have any ideas besides the basic refresh permissions make sure your IG is a business page and have a FB page properly connected I’m an open book :) 

1309
silvadollar
chasefade
chasefadeUp-and-Comer
asked in General Q&A
Instagram Comments Automations Not Sending [Please Help]

Ive set up a very simple automation for sending a DM anytime someone comments on any of my posts with the keyword but it doesn’t work when i test on a different account or have a friend comment Its weird because the automations trigger for Instagram DM’s for the same automation/keywords and it sends when i preview and send the test code but doesn’t work when its live Ive tried everything but for some reason nothing works Heres the very basic automationhttps://manychat.com/flowPlayerPage?share_hash=1019482_c0c524435333fd2e2327db20410ca92bf7d93253

306321
silvadollar
OlaMiszkiewicz
OlaMiszkiewicz
asked in General Q&A
Automation on Instagram Only Sending First Word and Link Since 28.06.2024

On Instagram, since June 28, 2024, the entire automation stopped sending. Only the first word and a link are sent. We have checked all the settings but cannot find the problem. What can be done in this situation? Thank you for your help. 

976
silvadollar
sakinaartlush
sakinaartlush
asked in General Q&A
Instagram Ads Automation Not Working

Hey guys,So I have set up a campaign on FB Ads Manager & have linked it to a Manychat Automation (Trigger - User clicks on Ad)However since a few weeks I have been noticing that now when users see my Ad & click on the “Send Message” CTA they are redirected to my DM, but the automation does not get triggered. Instead they have to send a message to me normally.This is leading to replying to the messages manually, which could ideally been automated. Not just this, but my response time also is getting affected.Any guesses why this could be happening?

381
silvadollar
radiodublino
radiodublino
asked in General Q&A
Auto DM Link from comments

Hi there, I tested the auto DM link from comments a few days ago, but the feature is not working for me because the comments are coming from Instagram users who don’t follow my account, and they don’t allow DM chat from everyone, so they cannot see the automatic messages. Is there any solution for this? Thanks 

311
Fabio Gaulke
samar
samarChannel Explorer
asked in General Q&A
Dynamically Tracking User Interest & Maximizing Upsells with AI

Can I dynamically track user interest and keep the conversation going instead of stopping after one upsell? Is it worth upgrading to the ai plan?Can we use webhooks to ManyChat to confirm payments, or should we track Stripe transactions separately?

50
samar
Daniel Zatko
Daniel ZatkoUp-and-Comer
asked in General Q&A
New Integration with Whatsapp Business

Facebook has released a new option that now allows connecting existing WhatsApp Business numbers. Does ManyChat already have this capability?Please don't be the last ones to implement this feature.

1805
Gustavo Boregio
DrBase
DrBase
asked in General Q&A
AI tool - multi language

Hi, I would like to know if the Manychat AI tool supports different languages, e.g. Polish or Czech? Is it able to understand the context of a question or request from a non-English speaking customer and provide an answer in a specific language? Thanks and best regards

1591
AI-Netherlands
AI-Netherlands
AI-NetherlandsUp-and-Comer
asked in General Q&A
Sending email to location specific mail adres after retrieving phonenumber in FB Chat

Hi there, i'm new to the ManyChat and searched the FAQ but can't find an answer for my problem. How can i send a email with the phonenumber and call back request to the specific gym after retrieving the location and phonenumber via FB Chat  Looking forward for your reply and thanks in advance for assisting me!  Best regards,

182
AI-Netherlands
cavagnaro
cavagnaroUp-and-Comer
asked in General Q&A
Show country flag in Whatsapp Messages

HelloWhen I set a text I can’t see the country flags, only a few like red, white, black flags. How to use the country ones? 

501
Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to create a workflow like this

HelloI want to have a work flow like belowWhen user comments→ They get a DM asking to follow if they aren’tfollowing the instagram page→ It only allows to send the link if the user follows→ user follows→ link sent. Like belowIt should look like this.Basically I don’t wanna share link without user following me. Is there a way to do this without Pro subscription? 

555
Fabio Gaulke
eferreira07
eferreira07Up-and-Comer
asked in General Q&A
Urgent: How to Escalate a Support Request with Manychat for Blocked WhatsApp Business Account?

Hi Community,I need urgent help! A customer’s WhatsApp Business account was blocked after attempting to integrate with Manychat. Despite submitting a support ticket to Manychat over a week ago, responses have been delayed, and the issue remains unresolved. This has left the customer unable to handle any WhatsApp requests, causing a significant impact on their business.I’m struggling to get proper attention from both Manychat and WhatsApp. Does anyone know how to escalate a support request with Manychat or have any suggestions to help unblock the account quickly?Any mitigation plan would also be greatly appreciated. We attempted to install regular WhatsApp (non-business), but that too was blocked. Meta flagged the account due to suspected integration activities that violate their policies.Any advice would be greatly appreciated!Thanks in advance!

671
Fabio Gaulke
TMC2021
TMC2021Up-and-Comer
asked in General Q&A
Manychat Automation, not firing from AD quick reply

Legends, I set up an ad to send DMs to IG, Lead form has quick reply Learn More, this works. The Automation from Manychat is Not triggering when the Learn More Quick reply is sent though. It DOES fire when I manually send Learn More from another profile.Whats happening with this and how do I fix?Things I have tried..the “magic refresh button”disconnecting and reconnecting meta troubleshoot Trigger in automation. No issue found.  

90
TMC2021
drum_drum19
drum_drum19
posted in General Q&A
can't connect tiktok

Hi all. I'm sure this has come up before but unfortunately I can't connect my business tiktok account to manychat i have attached the screenshot of the error Any help with appreciated in advanceThank you  

491
Gustavo Boregio
myedeleon
myedeleon
asked in General Q&A
Messages not displaying on Instagram

Hi ManyChatters,I’ve been having issues with some accounts since last week that says:“This person messaged you about a comment you made on their post.”But there was no ManyChat message or link. Some people have responded they aren’t seeing anything but I’m afraid there are others who won’t bother. Is this a known issue too?

271
tomnikkola
Rajesh Saravavan
Rajesh Saravavan
asked in General Q&A
Manychat can support Calls?

Call option is available in Manychat ? Once User clicks the Call button it should dial directly. Else any work around is there to achieve.

140
Rajesh Saravavan
JimmyFitune
JimmyFitune
asked in General Q&A
Add WhatsApp phone number to System Field

When a website visitor clicks on a WhatsApp link, which initiates an automation, is there a way to automatically grab the persons WhatsApp number and add it to their System Field?Or do I have to ask over WhatsApp for them to share their number with me in order to capture that user data and store it as their phone number in the system field?

842
TCG Land
EShelley
EShelley
asked in General Q&A
How To Create Wix Email Connection

is there any way to integrate Manychat and Wix for email automation? I see integrations for HubSpot and other platforms but no instructions for Wix email marketing. Can this be done via API or do I have to send emails from ManyChat itself? The goal:start the conversation in DM or comments collect email and name send the lead magnet (via Wix email) continue email sequence in Wix email)I currently have email channel set up in Manychat but I don’t think this is how to achieve what I’m explaining above

131
Gustavo Boregio
jxta
jxtaUp-and-Comer
asked in General Q&A
Is there a way to create a new event on outlook

I want to connect my whatsapp bot so that users can create appointments from whatsapp connected with my outlook calendar (or other i can change calendars) and then send reminders for the appointments.

212
jxta
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