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General Q&A

Any questions you have about using Manychat.

  • 3,050 Topics
  • 6,088 Replies
3051 Topics
Annabelle Marquis
Annabelle Marquis
asked in General Q&A
Instagram comment is it a pro feature?

When I go on the web site, on the package page the free pla should give me access to this :Channel Access:Instagram DirectMessagesFacebook Messenger• WhatsApp when I try to do my instagram comment reply it says : instagram comment is a pro feature and ask me to upgrade my plan.is it normal ? could you help me with that ? 

471
Fabio Gaulke
malcomcitizen
malcomcitizen
asked in General Q&A
Follower and no follower

hi everyone,I need to know how I create a automatic messagefor download a ebook but only if you follow me and if notthe message told you.I don’t know if it’s clear.sorry for my English.thanks per avance

862
Fabio Gaulke
Tanguero
TangueroUp-and-Comer
asked in General Q&A
FB Account deleted, recreated under new account - Now Can't connect

After repeated attempts I still cannot connect my Facebook account after my page got deleted.  I had to create a new facebook profile and a new company page and now it’s not connecting.   I have the proper permissions set.   

632
Tanguero
Artem
Artem
asked in General Q&A
Manychat does not display all dialogues

Manichat does not display all the dialogues that were started.Or it can show the new dialogue and the first message, but not the messages that were sent later. How to solve this problem?Refresh Instagram Permissions does not help! 

50
Artem
victorbomfim_
victorbomfim_Up-and-Comer
asked in General Q&A
How to keep the 24h WhatsApp window open until Monday?

Hi everyone! I have an automation for a tech repair store that works well during business hours, but the company closes at 1 PM on Saturday and reopens on Monday. During the closing period, the customer receives an automatic interaction with an AI, but after finishing that interaction, the 24h window gets closed.I’m wondering if anyone has implemented a strategy to keep the conversation window open until Monday morning, without needing to use a message template. Any tips or automations that could be set up to ensure the customer interacts on Sunday, for example, to extend this window?Thanks in advance for the suggestions!

542
victorbomfim_
Foodizz
FoodizzUp-and-Comer
posted in General Q&A
Connecting Issue

Dear All,I am facing an issue with connecting my ManyChat account to Instagram. The error message states that my Instagram account is already connected to another ManyChat account. Upon checking, it appears that my Instagram is linked to a ManyChat account using an email address, but I am no longer able to log in using that email. Currently, I am logging in via Facebook.I would appreciate your prompt assistance in resolving this matter. Thank you for your attention.Best regards,

265
Gustavo Boregio
jameskneiser
jameskneiser
asked in General Q&A
Does anyone know how to do this?

I am trying to make it so when someone opts in for 1 free thing. I can then send them a following message the next day or whenever it may be. I know you can do it through the automation process, however I need it to be on a condition scenario. So if something happens throughout the day that  I cant set it to before I run the automation, I cant know if I am going to need to send the follow up message.For example, I give out free sports betting picks. Someone opts in for 1 free pick, and then if the free pick hits… at the moment I have to manually go back through and send the same copy and paste message to all of the people.If the free pick misses however, I need to send a follow up message still, but it needs to be something different than obviously if the bet won. Does anyone know how to do this?

231
Fabio Gaulke
Alana
Alana
asked in General Q&A
Can't log into manychat

Hi everyone!I would really appreciate some help here as the support team have still not gotten back to me and I'm pretty reliant on automations on my Insta Account. I have not been able to access my account since I logged off about 2 weeks ago. All I get when I try to log in through my insta (see screenshot below) is that the Request has been sent to my page. Yet this FB page I am on is the one that I used to sign up to my account. I have no idea where the "Request" might have been sent. I was also billed for my subscription so I am on PRO but I can't even access it and I have no idea what to do next. If you have experienced this or know how to resolve this, you'd be a hero!Thanks a lot,Alana 

6794
Gustavo Boregio
tri
triUp-and-Comer
asked in General Q&A
Not all post and reels are available

Hi, I’m creating an automation to send DM and replies to comments on Instagram. I applied the trigger for all posts or reels. However, it seems that the comments on some of the reels are not triggering the automation. When I checked, the ones that did not trigger the automation were also not listed on the specific post or reel list. How can I make it available for all posts and reels?Here are the available posts on Manychat trigger: Here are the actual posts: 

4327
Gustavo Boregio
Angel Ivanov
Angel Ivanov
asked in General Q&A
FB Chat Plugin is going away soon

Hello Guys, what we going to do with this? Chat Plugin is going away soon is written on my Business FB Profile… On May 9, 2024, you will no longer be able to access any functionalities of Chat Plugin. Effective immediately, Chat Plugin in guest mode is no longer available. Other features like m.me links will still be available for you to use.So, how this is going to work after this date??? Any clue? I’m using it on a WordPress fro the moment… Please share more information and opinions! 

3471
Gustavo Boregio
Emil Xavier
Emil XavierUp-and-Comer
asked in General Q&A
What is the price of additional Live Chat seats?

A few questions regarding live chat seats:I need to have at least 3 admins on the account for supervision. They don’t necessarily need to be able toc hat, but they need to be able to look at chats. Do these count as the 3 live chat seats included ion the free plan? How much will I need to pay for additional seats? How much would the monthly total for the following?Pro plan (1,000 subscribers) The 3 admins plus 3 additional Live Chat Seats AI Thank you!

180
Emil Xavier
chatbotswithburkie
chatbotswithburkieChannel Explorer
posted in General Q&A
Looking For Hippa Compliant Chatbot Creator

Hey everyone, I received an inquiry from a potential client who is a medical doctor turned naturopath. I don’t have any HIPPA compliance certifications/education to feel comfortable enough to move forward with the client. I’d love to refer the client to somebody from our community here.  Does anyone have experience with creating HIPPA-compliant chatbots. Feel free to respond or send me a direct message

140
chatbotswithburkie
Ioannis kafantaris
Ioannis kafantaris
asked in General Q&A
instagram ids

dear manychatersafter any engagement or even instagram message to me,i see the users one time numeric id.In facebook they are called fbid’s and yoou can create a csv file for reargeting purposes.On instagram what role do they bear???or how can i use them?mant thanks in advance to everyone 

120
Ioannis kafantaris
Patrick
PatrickUp-and-Comer
asked in General Q&A
No verification email for channel

Hello,I am trying to setup an email channel. I get a message stating that a verification email has been sent, however, I am not receiving it. I have double and triple checked that it is the correct spelling. I also checked my email server log, and it is not being received. I have also tried using the ManyChat default email and that is not working either. Any help is greatly appreciated.Thanks! 

314
Patrick
Barb
Barb
asked in General Q&A
Adding a video

Hi I’m new to Manychat. I’m setting up an automation and want to send out a video when people comment a reel/post. How do I do that? I have these two options: video is stored on my laptop (110,4 MB) or I can link it to an Instagram post. Thanks for your feedbacks 🙏🏻

1300
Barb
Shabab K
Shabab K
asked in General Q&A
Livechat integration in app

Hi, Is there a way to integrate live chat in my app? Existing agents would respond to the queries and I would have less reliance on other channels like Facebook and Whatsapp.

50
Shabab K
maitrimangal
maitrimangalUp-and-Comer
asked in General Q&A
not sending automation messages for particular reel

I just bought the pro version, and now for some reason the bot is not even getting triggered for any comments on the reel. Interestingly for the reels previously posted they are still getting the messages. I haven’t yet tried posting another reel to see if the issue is just with this particular reel or not. have already tried refreshing permissions.

372
maitrimangal
WildStyle
WildStyle
asked in General Q&A
Links in Avast scam list

I got feedback from client, that if he press Messenger button to my website, then Avast treats manychat domain as Phishing link.I have quiet big campaign running currently. What to do?  

271
Gustavo Boregio
illiatimoha
illiatimoha
asked in General Q&A
When I write a keyword in a direct message on Instagram, the funnel is not activated

I write a keyword in a direct message on Instagram, but the funnel is not activated, I have already seen this case several times before, but these were isolated cases, but now the funnel is not activated at all for every message with the keyword

111
Gustavo Boregio
A
annahs
asked in General Q&A
Keyword Automation Issue on IG Post

Hey Everyone, We recently tested a post on IG with multiple keywords (e.g., "If you want the PDF, comment 'pdf', if you want the masterclass, comment 'masterclass' under the same post"). In ManyChat automation, we set up two different keyword triggers for this post. However, it seems like if one same IG account commented both words, only the first one is working, and the other isn’t responding.Is there a limit on how many keyword automations can be used per post, or is there a way to bypass this issue?Thanks so much for your help!

361
Fabio Gaulke
LuckyLemon
LuckyLemon
asked in General Q&A
Error

Hi everyone, was instructed to refresh permissions for Facebook - I’ve received this error below.   I logged out of this Facebook account but continue to receive this error.   Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.Please try to log out your Facebook account and try again. Any help is appreciated.  Thanks! Elizabeth

271
Fabio Gaulke
Jail
Jail
asked in General Q&A
get Post id or Post link

Hi is there any way to get post id or post linkHere's an idea user leaves comments in any post I get the id of the post but preferably the link of the post.{{last_request.source_request.media.id}} like this

832
Fabio Gaulke
A
azizziza0978
asked in General Q&A
I can't log into my account

I can't log in to my Facebook account because it was stolen, but I still have my user ID and Instagram, how can I log in again?

1111
Fabio Gaulke
Konstantinos
KonstantinosUp-and-Comer
asked in General Q&A
Is there a feature where manychat can present a 3 slides layout of reels?

Hello to eveyone here! First message here, so i have a question, i want to create a flow where it will present 3 reels in the chat and in the layout like the screenshot but based on dynamic values? Like the user can type fitness, and manychat will reply with 3 of these like the screenshot and will be presented with 3 reels of the fitness or based on location like , the user will search Greece and manychat will present them in the same layout 3 videos that have as location “Greece”. Or like in the second screenshot, instead of the purchase link , it will send them directly to each reel based on the dynamic value used. How can i create something like that? Or are there any materials to study/work with, for this specific case? Because although i have found many help with lots of videos and materials in general, havent found something for the specific case. Thank you all for your time! Looking forward to your reply! 

342
Konstantinos
daniurru007
daniurru007Up-and-Comer
asked in General Q&A
webhook create subscriber with custom fields

I am trying to create a subscriber with custom fields from GHL so i can have a custom field of the appointment the lead booked. The webhook worked except for when i tried to add the custom field.  this is the error i get: Error while parsing the object to JSONWhat do you see is wrong, thanks?

971
Gustavo Boregio
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