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General Q&A

Any questions you have about using Manychat.

  • 3,496 Topics
  • 7,204 Replies
3497 Topics
asufiyans
asufiyans
posted in General Q&A
Automation Pause duration Not workting

Hello Everyone I want to pause my automations, After a customer sends me Match Keyword (like Hello, Hi, Menu) He/She will get one Automation in a day. Next day when He/She Sends me Match Keyword (like Hello, Hi, Menu) get automation again. I think my Pause Duration no working(I put it 24hr).

201
Gustavo Boregio
Kaylajaynewright
KaylajaynewrightUp-and-Comer
asked in General Q&A
diff Ig

Hi there! Quick question, maybe someone knows.. I have multiple IG accounts and I want to automate a different one than the one on display. Do you know how I can switch or edit it? Please n thank you!

333
Gustavo Boregio
nursemichele
nursemicheleUp-and-Comer
asked in General Q&A
Dead Links w/i body of DM on IG - Help

When I post a trigger, and then see what people get in their DM on IG, I am shocked that links w/i the body of the text, are DEAD, and cannot be accessed. Please advise. I need to be able to share multiple links to studies, w/i the body of the text, while still sharing a link button

271
Doreenzhuo
judegraf
judegrafUp-and-Comer
asked in General Q&A
Searching my messages

I have a facebook ad set up to respond this to users who click through it: Awesome! Thanks for answering(: How can I search my conversations on manychat for all conversations that include that? When I paste that in the search bar, I get no results. I basically need help seeing the leads that come in through my facebook ad. Please help Thank you, Jude

583
ryanprazeres
diego2castro
diego2castro
posted in General Q&A
issue connect Facebook Messenger, but it gets stuck on "Connecting..."

I'm trying to connect Facebook Messenger, but it gets stuck on "Connecting..." Do you know how to fix this? Trato de conectar Messenger de facebook, se queda en el estado “Conectando...” ¿Saben como se soluciona?

171
Fabio Gaulke
rodrigorogerson
rodrigorogersonUp-and-Comer
asked in General Q&A
Voltar pra conta free

Quero voltar para conta gratuita e não consigo, fala que meus contatos ultrapassou os limites de 1000 gratuitos. porem ja apaguei os contatos e continua igual

664
Fabio Gaulke
daniyalkhan
daniyalkhan
asked in General Q&A
Help from support

I want help , i am not able to connect facebook page to manychat, connect lost error is there, whatsapp is already connected.

241
Fabio Gaulke
whiteonwhite
whiteonwhite
asked in General Q&A
green tick for WhatsApp

Hi there, is there a feature or a way in Manychat to apply for the green tick for WhatsApp Business account in Manychat? We tried but we couldn’t find it in our manychat account. Appreciate if someone who can share on this. Thank you, WS

1002
Digitalmateus
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Stop Export Contact Data

Hi Community, I exported all contacts in this way 👉 , but I have a lot of them and I need to stop it, but it doesn’t work, I deleted the automation, took away tags from the contacts, but I couldn’t stop it

322
Arman Shayan
Kelsey
KelseyUp-and-Comer
asked in General Q&A
Auto-Assign Not Working

Hi MC Community! For some reason, our Auto-Lead assign is not working properly and messages are automatically moved into the ‘closed’ section. The auto-assign is turned on, as well as the option to automatically open conversations for every new message. Some of them are working, and others are being automatically moved to ‘closed’ and staying ‘Unassigned’ Has anyone else experienced this before and know how else we can trouble shoot to fix the issue? Thank you!

461
noah
kreinke
kreinke
asked in General Q&A
Having trouble connecting Manychat to Facebook

I have a Facebook Business Account connected to my Instagram Page. My Manychat account connected to my Instagram - but my Facebook page is not popping up. When I went to Business Integrations to give ManyChat access to my permissions and settings, Meta would not let me save it. This error message kept coming up despite my selecting the appropriate boxes. Any suggestions? Should I just delete my ManyChat account and start over??

2964
Fabio Gaulke
JessAguirre174
JessAguirre174
asked in General Q&A
Manychat Elite Package

I have put in two requests to hear back from Manychat about more info on the Elite pricing subscription and have not heard back. Just looking to see if anyone else has had this issue, and see how to reach anyone from Manychat to ask about it? Very frustrating!

201
Fabio Gaulke
Coastal Exteirors
Coastal Exteirors
asked in General Q&A
Inquiry attribution

Hello all, we are new here. We are trying to figure out how to track track keyword when we use the same one “get started “on all of our posts to know where our increase/leads are coming from. Is there something that I’m missing that I’m not seeing so we can learn how to set this up. I didn’t think I’d have to make a different keyword for every individual post because that would be really, really hard to track And confusing . Please advise comE across this with a solution :) Thanks 🙏🏻 Stephanie

141
Fabio Gaulke
emilybucknell
emilybucknell
posted in General Q&A
Wrong messages gets sent!

I think I’ve solved this! Don’t worry :)

210
emilybucknell
barad
baradUp-and-Comer
asked in General Q&A
Is there a way to connect a cusom SMS provider and not Twillio?

I am looking for a way to connect my own israeli sms provider, is there an existing easy way to apply that? or i just need to work with the API’s?

191
Gustavo Boregio
T
Thisengineburns
asked in General Q&A
Turn off default reply for open conversations

How do I turn off the default reply when I have an ongoing conversation? It is really weird when that comes up while I'm in the middle of a conversation

1301
Gustavo Boregio
sdenoon
sdenoon
posted in General Q&A
ManyChat External Request - IP Address

I am attempting to set up an automation that involves an external request to send data via API to an outside platform. Is there a way to determine the IP address from where the API call used for the external request will originate? This other platform could potentially require the server’s IP to be whitelisted in order to allow the API calls to come through

391
Gustavo Boregio
kontiky
kontikyUp-and-Comer
asked in General Q&A
Specify only time in Smart Delay

I would like to send content to user in this way:day 1: user subscribed to my TG channel and received welcome message day 2: I send user lecture 1 at specific time (e.g. 19:30 in the evening) day 3: I send user lecture 2 at specific time (at 19:30 in the evening again) ets. How to setup Smart Delay to have this delay (between day 1 and day 2) if I don’t know then in day 1 user actually subscribe to my TG channel? If I use standard 1 day delay and user subscribed e.g. at 13:45 then with 1 day delay the lecture 2 will be send at 13:45 at day 2 but I want to send at 19:30

1017
kontiky
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Book Now' button

How can I remove or disable the 'Book Now' button in Facebook Messenger?

2045
qltjanbert
reymark
reymarkUp-and-Comer
asked in General Q&A
I can't remove this in my messenger

I can't get this button to go away in messenger. Can anyone help me remove this from my messenger?

718
qltjanbert
DenisCGN
DenisCGNUp-and-Comer
asked in General Q&A
Not working with REMIXED Reels?

Hello, I remixed a REEL, but the automation does not work. Any suggestions? Thanks,Denis

1413
Dance_Remix_Nat
Meagancolvin
Meagancolvin
posted in General Q&A
Email with verification code hasn't come, cannot save campaign

Hi, I signed up for Manychat last week, but I cannot find any email from Manychat to be able to verify my email with the code in order to proceed with my automation campaign. Please help! Perhaps I accidentally set it up with a wrong or misspelled email, but I cannot find my account info in settings to verify which email I used to set it up.

131
Fabio Gaulke
chatbotswithburkie
chatbotswithburkieChannel Explorer
asked in General Q&A
Quick reply buttons not populating

Heads up, I’ve noticed quick reply buttons are not showing up for A LOT of users. Manychat’s status report page does not reflect this, anyone know what’s going on?

1726
Fabio Gaulke
marcelott98
marcelott98
asked in General Q&A
Instagram Stories

When trying to automate a message to IG stories replys, the stories don’t appear when they are a repost story. Does anybody knows why?

70
marcelott98
Jason_Broderick
Jason_BroderickUp-and-Comer
asked in General Q&A
How To Stop Automation 1 If They Enter Automation 2

I have two automations; A lead magnet delivery, with follow up A questionnaire, triggered by Dm Currently, people are subscribing to the lead magnet, then also subscribing to the questionnaire - but the automations are clashing and sending all messages. I can’t find a condition to “Stop Automation X” that I can place in both automations to stop the other one if the contact enters it. I can see “Unsubscribe From Sequence” Surely this is basic basic basic marketing automation. Don’t tell me I have to tag users entering an automation, then recheck the tag at every single step to pull them out if they have entered the other one?

974
kcannick
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