General Q&A

Hey everyone, my client's Instagram account isn't working correctly. Whenever someone tries to follow him, they're met with an "unexpected error occurred" message. Photo included. This started after I reconnected ManyChat to his Instagram account. Ever since, nobody has been able to follow him.And help is appreciated!

Hey everyone! I’m trying to set up tailored auto-replies per ad using ManyChat’s Facebook Comments Growth Tool.But when I go to select a “Promoted Post,” it only shows my organic Facebook posts, not the actual ad posts I created in Ads Manager.Even when I try to enter the Ad ID manually, it doesn’t recognize it.My goal is to have different auto-replies for each ad (based on product, price, etc.), but using “All Posts” sends the same message across all ads — which I want to avoid.➡️ Is there any workaround to target specific ad posts from Ads Manager in ManyChat?

Hi, I want to understand if this is possibile.I want to launch a reel from my Meta Business Manager, but i don’t want to post the reel on my instagram feed. Can I set an automation from manychat linking the reel I am using for my ads without posting it on my feed? If yes, how can i do it?I want to automate links in DM after someone writes a comment.Thank you so much for the help anyways

Despite being a Pro plan user can’t switch on trigger for lives and posts . It is Only working for stories for me. Need to solve this urgently . Thank you 

Hi,  I have been using ManyChat for a while now and its really an important partner to have. It makes my life easy. However, I am unable to renew the subscription for continuously 3 days. Tried with 4 different card details but system isn't just ready to accept any! The payments were on auto pay and it was smooth for past 4 months. Suddenly there seems to be some trouble. Can anyone help? Now all the automations have stopped running.. ruining my rest of the day and adds to my anxiety of replying to everyone under DMs and comments! phew.. please help! Many chat team please solve this for me :)

Hey everyone!I want to set up a fully functional comment-to-DM automation on Instagr@m with a lead qualification flow using Manychat. After capturing the user’s name and phone number, I want to know:Can I automatically send them a message or flow on Whatsapp via Manychat once they’re qualified?Basically, I’m trying to move a lead from IG to WhatsAppAnyone done this before or know if it’s possible?Thanks!

HIMSG apart, (It doesn’t matter) in a chatbot I've on my Whatsapp, I got this button: INVITE YOUR CONTACTS.Do you know how create this button? This would be VERY USEFULL!Thank

 Hi ManyChat Community,I'm facing an issue with Custom Fields in ManyChat. Previously, we had "Custom Fields" where I could set a condition with a Custom Field, an Operation, and a Value (e.g., Custom Field + Operation + Value). Now, it seems to have changed to "User Custom Field" with only Tag and Value options, and I can no longer set specific conditions like before.I need this functionality for a quiz where I calculate scores based on user answers. I want to sum up the responses and store the final score in a Custom Field. Additionally, I collect user data (e.g., name) before the quiz starts, and I need to export the quiz results, including the score, to Google Sheets under the same name as the user who completed the quiz.1. How can I restore or replicate the old Custom Field setup (Custom Field + Operation + Value) to sum quiz answers?2. What's the best way to export the quiz score and user data (e.g., name) to Google Sheets, ensuring the score

Hello,I want to do an automation based on when a user LIKES a post. Is it possible? Should I use the trigger “User clicks on IG Ad”?Thanks!

Hello,I can’t connect my IG account. It says request sent, but I get no email or notification on IG. Where should the request be sent to? I thought it was connected to another account, but I logged in to MC with the other email, and under channels it says nothing. What should I do?Thanks!

I want to access the WhatsApp Business API for the number I connected via Manychat. Can I access the 360dialog or BSP dashboard to generate an API key and configure webhooks?

Hi team! I'm using the AI Step on Instagram Direct with the Manychat AI add-on activated. I’d like to know if there’s a way to add delays between AI-generated responses to make them feel more natural and human — as if the assistant is taking time to type each part.I’m also wondering if it’s possible to enable the “typing…” effect (typing indicator) within the AI Step, or if that only works with regular message blocks.I’ve already tested using a Smart Delay after the AI Step, but that only works between blocks, not within a single AI response that has multiple sentences.So my main question is:Is there any way to insert delays and typing effects between phrases generated by the same AI Step?Thanks so much for the support! ✨

I need help asap? My automation has stopped working since June 30th. Please help asap!!!

After two succesful DM automation for Instagram I stubled upon an issue. I cannot carry on with automation for specific reels/ posts as I cannot see any new reels/posts I made in last 3 days. I tried to refresh Instagram connection on Manychat but nothing happens. HELP!

Hello!I have the free version.    I am trying to set up a flow that simply responds to an Instagram comment with a public comment reply.  I do not want it to send a DM.  When I set up the trigger for “respond to comment on post or reel”, it walks me through steps within the trigger itself to pick the post and set up some replies, which I have done. But then it requires me to add a second step. I don’t need or want another step but it won’t work without one.  The only second step in the flow I can see to add is “send message” and I have tried adding that and setting it to comment only, but it is sending it as a DM.I really just want it to reply with the few replies I set up in trigger. How do I get it to do that?thanks in advancejean

👋Добрый день!В инстаграм рассылки можно отправлять только тем пользователя, которые взаимодействовали с вашим директом в течении 24х часов, если прошло более 24х часов - отправлять автоматические сообщения пользователю, к сожалению, нельзя.Рассылки можно отправлять всем доступным клиентам, или только тем из них, у кого есть определённый тег, например, который был получен внутри автоматизации. Можно ли сделать  это в вашей программе ? Можете отправить подбробную инструкцию если это возможно сделать в вашей программе  English translation: 👋Good day!In Instagram, newsletters can only be sent to those users who interacted with your direct within 24 hours. If more than 24 hours have passed, unfortunately, you cannot send automatic messages to the user.Mailings can be sent to all available clients, or only to those who have a specific tag, for example, which was received within the automation. Is it possible to do this in your program? Can you

at the top of my screen it always says I need to refresh permissions and it never works. My automations seem to be working but it worries me. It also shows my “company name” through Meta Business as a name that is NOT my business, it was a business I owned 5 years ago and it is no longer active. Any advice on what I can do?

I have seen repeated reports & questions regarding buttons not sending / quick replies not working - going as far back as 1y ago. No Manychat support provided other than some vague “reset your permissions” or send link without buttons (not great of you are trying to get emails in platform and have advanced automations with follow ups).Does anyone actually have a plausible explanation and suggested fix? I personally suspect the devices playing a role as Iphone seems to have the most success. Given that Android is far more common globally, you’d think this ranks a bit higher in terms of finding a solution? 

Hi,I'm using ManyChat to manage the onboarding process for my users.For other platforms, I rely on Amplitude to analyze user behavior.How can I integrate ManyChat with Amplitude (Make is also an option) in order to track user behavior effectively?For example, I would like to know which buttons on the automation, the users tapped. Many thanks.

Les automatisations de messages privés et de commentaires Manychat fonctionnaient correctement depuis deux mois, mais elles ont soudainement cessé ? Aidez-moi. J'ai essayé de résoudre le problème comme indiqué par le chatbot Manychat, mais sans succès. Auriez-vous une solution ?

I need to verify my ManyChat issued phone number again in Whatsapp Business manager (see screenshot). But I can not find where in manychat I can receive this SMS. How can I simply reverify my phone number?Extra info: My phone number was created with a Manychat pro subscription, I now do not have this subscription anymore and I don't use Manychat anymore. But still Manychat has the phone number, and I do want to keep the phone number. How can I do this? 

Hi team!I recently was creating a new account for a client using Instagram as a channel. I filled the usual survive and then I proceeded to visit the Settings tab for Instagram channel and I noticed a Dataset was already connected.This dataset was definitely created by ManyChat as this is also a brand new Business Manager; I don’t remember what was the question that triggered the dataset creation but I definitely think you should display a clear note that states a dataset will be created, ideally with a toggle to enable or disable this step.Reason for these suggestions is that not everyone (myself included) are happy with assets like this being created automatically without a proper notification.

This is a first. I will run through my set up and then the "error". At 5:30pm, Sunday through Saturday an scenario in Make.com will trigger to gather the information of appointment data (Acuity Scheduling) of the next day and send an appointment reminder to either confirm, re-schedule or cancel their appointment. Every patient in Acuity must have their own phone number in order to send the reminder through WhatsApp. I first look for the contact in Manychat with the phone number as a custom field. If the contact doesn't exists, it is created. After that, I update some of the contact's custom fields that contain the appointment data and finally I send the message using the "Send Flow" module of Manychat in Make.com.This has been working good for over a month now. Yesterday the workflow ran as usual with no errors.This is

Hey everyone! I’m having an issue with sending messages through Make after a user sends us a DM on Instagram.Here’s the situation: A user sends a new message (text or DM reply) That should reset the 24-hour interaction window, right? But when I try to send a follow-up message using Make + ManyChat API, it still says the interaction is outside the window. I’ve verified that the user replied within the last few minutes, but it’s like ManyChat doesn’t detect it in time or doesn’t update the window properly.

Hi Community 👋I have a subscriber whose contact information in ManyChat shows “Opted-In for WhatsApp” However, when I try to send them a flow using the sendFlow API, I get this error: "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 58h ago (more than 24 hours ago)."  I assumed that being marked as “Opted-In for WhatsApp” would allow messages outside the 24-hour window, but apparently not? Could someone please clarify: Does "Opted-In for WhatsApp" allow sending after 24h? Note I am sending message_tag: "CONFIRMED_EVENT_UPDATE".