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General Q&A

Any questions you have about using Manychat.

  • 2,002 Topics
  • 3,574 Replies
2002 Topics
Enrique
Enrique
asked in General Q&A
Hoja de calculo de Google - Google sheets

Me surge una duda, en mi automatización tengo un mensaje que pide varios datos a la vez (así decidí que es lo mejor para no hacer el recorrido larguísimo y aburrir al usuario), entonces lo vincule con Google sheets, y como son varios datos, supongamos que se envían de 1 en 1, solo el primero dato se guarda en la casilla de la hoja de cálculo y los demás no aparecen, pero si se envía toda la información en un solo mensaje este si se guarda completo, aunque solo en una casilla, espero me puedan ayudar y me entiendan jaja saludos😀

1
Gustavo Boregio
4 months ago
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
about Instagram Broadcasting

Does ManyChat support Instagram broadcast and DM Listing? Does Meta allow Instagram to do broadcasting? Thanks

3
Gustavo Boregio
4 months ago
nicolle lívero
nicolle lívero
asked in General Q&A
fiz automação para enviar mensagem quando comentasse no reels, mas as mensagens não enviam

fiz uma automação simples. escolhi o post, coloquei a palavra-chave, as respostas e a mensagem com o envio na DM. acontece que, as pessoas que não me seguem no instagram, não estão conseguindo receber na DM. aparece que eu enviei uma mensagem à elas, mas na verdade nada foi enviado, não há conteúdo. também não há erros de automação ou algo do tipo. o que poderia ser? como resolver? é algum problema de nova diretriz do instagram?

0
nicolle lívero
4 months ago
Freelancer Rakib
Freelancer RakibRising Conversationalist
posted in General Q&A
🚀 Elevate Your Social Media Presence with Expert ManyChat Automation 🤖

Are you tired of spending countless hours managing your Facebook and Instagram presence manually? Say hello to seamless automation with our ManyChat expertise!As a seasoned ManyChat expert, I specialize in crafting customized chatbot solutions tailored to supercharge your social media strategy. Whether you're a small business, entrepreneur, or marketer, our services are designed to streamline your workflow, boost engagement, and drive results.Here's what we bring to the table:✅ Complex Label Automation: Say goodbye to tedious manual tasks! Our advanced ManyChat setups ensure that your labels are applied accurately and efficiently, saving you time and effort.✅ Personalized Engagement: Build meaningful connections with your audience through personalized interactions. From automated responses to targeted messages, we'll help you deliver the right content to the right people at the right time.✅ 24/7 Availability: With our automated chatbots, your business never sleeps. Whether it's answeri

0
Freelancer Rakib
4 months ago
parisriv
parisrivUp-and-Comer
posted in General Q&A
Sent Delivered Opened Clicked what is the difference?

I have an automation on right now.  34 DMs sent and only 9 delivered 100% opened and clicked. Some of my followers have not had the DMs delivered to them so it’s not even a case of them not being connected to me. That’s a significant amount of undelivered DMs and it is defeating the purpose of having Manychats. What could be causing this? This is also in response to my FB ads so this is money going down the drain.  I hope someone can help

0
parisriv
4 months ago
Kale
Kale
asked in General Q&A
Need to Delete My Account

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

0
Kale
4 months ago
Eleni
Eleni
asked in General Q&A
Delivery rate

Hi, can anyone explain the difference between sent and delivered? I have 42 DMs sent (through manychat) and 32 delivered (76.2% delivery rate). I also have 32 opens…..is it not considered delivered until it’s opened? I don’t get why there wouldn’t be a 100% delivery rate

2
parisriv
4 months ago
ritareis
ritareis
asked in General Q&A
How to set up an automation in Manychat for Facebook unique comments

Hi everyone, I need some help to set up an automation for Facebook with a unique comment.I post frequently on Facebook and I’m asking people to drop in the comments the word “ QUIZ” for example, and this word is the trigger. After that I just need to send a simple message with the link of the quiz. That’s all.However, I’m stuck in the loop of the automation for Facebook and I don’t understand how to move on and make the automation LIVE.  I set up Instagram super easily, but I don’t understand how is the step-by-step for Facebook. I was trying to find good tutorials for that, but I didn’t find any yet.  Is there anyone that can help me on this process?Thank you so much. 

0
ritareis
4 months ago
maggiemcgaugh
maggiemcgaugh
asked in General Q&A
Glitch Making Manychat Pointless

This is infuriating! I’m having hundreds of DMs a day that are delivered, but disappear as soon as they accept the mssage. IF they happen to ask for it again (which is unlikely and costing me sales), I have to resend manually. What’s the point of paying for this service if it’s not even letting them see the message? The first message I sent MUST have the link. The commenter specifically requested it, and if I send 2 messages in a row, Instagram will block anything after the first message until they accept the request. I had the same issue when using the blocks. It works for followers, but I pay for this service specifically to send DMs for link requests on VIRAL videos. Not just to people who are already following me.  

0
maggiemcgaugh
4 months ago
sabadoryo
sabadoryoUp-and-Comer
asked in General Q&A
Sending images with Manychat API to whatsapp user

Whatsapp not listed in documentation, is there any way to send an image?

0
sabadoryo
4 months ago
ashrantbhartia
ashrantbhartiaUp-and-Comer
asked in General Q&A
Is there a way I can set up an automation on a scheduled Instagram post? (before it is published)

Hi,I need to set automations on posts that I will schedule on Instagram, but it looks like there’s no way of doing it on Manychat. Can anyone confirm this? Manychat team, can you consider introducing this feature if absent? Thanks,Ashrant

0
ashrantbhartia
4 months ago
Rafael Tipster
Rafael Tipster
asked in General Q&A
AUDIO

Como adicionar um áudio no funil que quando chege para o cliente apareça como enviado na hora ?

0
Rafael Tipster
4 months ago
CJ EATS
CJ EATSUp-and-Comer
asked in General Q&A
Delay IG automated DM after comment trigger

Is there a way to delay the DM after a user’s comment triggers? I would love to be able to have the DM sent a minute AFTER they comment on my Reel.They are clicking the link immediately upon it being sent and NOT watching the video all the way through, which hurts views and reach with the algorithm. If this is not a feature currently, please make it one!

0
CJ EATS
4 months ago
Clara
Clara
asked in General Q&A
how to add chatnot to website according to the new update?

Hello, I want to add chatbot to my website, how can I do it using manychat? i saw videos and illustrations but on older version of manychat, anyone can help me? 

0
Clara
4 months ago
wojcieechowska
wojcieechowska
asked in General Q&A
Request sent

Hi! I can’t conect with Instagram. It stops at Request sent, and before that no one created an account on manychat. What can be done about it 

0
wojcieechowska
4 months ago
LuxyUs
LuxyUs
asked in General Q&A
SmartDelay for Instagram DMs Not Working

My SmartDelay to send a follow up instagram message does not work on any of my automations. Even when I wait the 24 hour period, check 2-3 days later, the SmartDelay still has not sent any of my follow up messages. Does anyone know how to get this trigger to work? This is my current flow: Instagram follower comments on reel > I send them an automatic DM with the link to my ebook > SmartDelay to send a follow up message 2 days later asking if they had a chance to check out the link I really appreciate any insight here. I’ve included a snapshot below of my flow as well. Thank you!   

1
Gustavo Boregio
4 months ago
Botfather777
Botfather777Up-and-Comer
posted in General Q&A
How to install Facebook server conversions in manychat

Hello, I want to install Facebook conversation API to manychat. But I need to instal pixel for correct work. How I can do that? Or maybe you have instruction about Facebook CAPI set?

0
Botfather777
4 months ago
BenjiSincles
BenjiSincles
asked in General Q&A
Manychat Automation not triggering Facebook conversion event

Hey, my automation is firing correctly and people are opting in and completing the flow. However, Facebook is not picking up that a conversation has started. Obviously this means the pixel is getting no data for optimisation. I am using the ‘clicks facebook ad trigger’ as the Facebook JSON trigger isnt an option in my account. I have made sure the autoresponder is disabled. How do i fix this? 

1
Botfather777
4 months ago
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
About Instagram Optin

Hi there, may I know if the DM List is available for Instagram now? Seems many blog posts and videos are outdated. Could you please provide the most updated onds?And how many ways for an Instagram contact to subscribe: via Instagram DM, via Instagram Story Mentions, and any more else? Thanks!

0
roseroserose
4 months ago
roseroserose
roseroseroseUp-and-Comer
asked in General Q&A
Instagram & Messenger Automation vs. Meta Inbox Automation

Hi there, may I know if the Facebook and Instagram automation will be contradicted with the one that directly set in business facebook inbox? Thanks

0
roseroserose
4 months ago
swayamdhawan
swayamdhawan
asked in General Q&A
Manychat Pixel Trigger on webpage load

Hey team, I want to trigger the manychat conversion and money event when webpage loads. I have added “onload” javascript in my html coded website earlier it was working fine, But now I need to install the same on funnel builder Creatofy in Footer Section. I don’t know what code I need to write to trigger the event during onload. Can you guys please help. Here was what working earlier in body tag when page loads.  --------------------// Page visit - conversion event<body onload="window.MC_PIXEL.fireLogConversionEvent('Visit - Checkout: Manychat Course')"></body> Looking forward hearing from you guys soon on this. 

0
swayamdhawan
4 months ago
daniellkiefer
daniellkieferUp-and-Comer
asked in General Q&A
whatsapp api store hour in profile (HORARIO NO PERFIL WHATSAPP API)

Aonde que eu consigo colocar horario no perfil , nao estou achando dentro do whatsapp, o meu perfil esta sem informacao de horario e (integracao com instagram (tipo quantidade de seguidores) ja vi em outros sistema de WHATSAPP API que os perfis tem, só nao achei no MANYCHAT???

2
daniellkiefer
4 months ago
JPH
JPH
asked in General Q&A
Delivery Cost with Stripe or Paypal

Hi everyone, I have a doubt. How can you calculate the delivery cost of a product when you are using the pay button in an automation? Thank you in advance. 

1
Gustavo Boregio
4 months ago
The Collective
The Collective
asked in General Q&A
Automation not work against the contact event trigger

I created an automation that triggers when a new contact is created or a tag is applied. However, when a new contact is created and a tag is applied, the automation does not send a WhatsApp message as expected. On the other hand, when a user sends a message on WhatsApp with a defined keyword, the automation successfully sends a WhatsApp message, as intended.     

5
Gustavo Boregio
4 months ago
kNot Apple
kNot AppleUp-and-Comer
asked in General Q&A
dynamic Contact field

I’m using many chat web portal, editing a flow to be able to capture the contacts 1st name. after this step, i opt to use the users input (response) to say Got you ( user inserted name) this step never follows through. i always get a response showing the backends attempt at remembering the persons name. I’m confident im missing something, chatgpt seems to be giving me steps from an outdated manychat instructional.

0
kNot Apple
4 months ago
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