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General Q&A

General Q&A

Any questions you have about using Manychat.

2,644 Topics
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TMXFutbolUp-and-Comer

asked in General Q&A

Unknown Contacts

How do I delete this unknown contacts? I’ve had them for more than 7 days now and I hate how I can’t do anything about it to remove them. I already refreshed everything.

“message” option missing from comment notification on Instagram

I just noticed that on the notification list on Instagram – under comments – the “message” button is missing all of a sudden. Anybody else experiencing this?

1290

5 months ago

legalnurseUp-and-Comer

asked in General Q&A

Instagram automation issues

Are there any tips to not getting your IG account reported as spam with many chat automation? This is the second time in less than 10 days. It is gravely affecting my business. their only solution is don't use many chat but there has to be a way.

591

5 months ago

JagwUp-and-Comer

asked in General Q&A

instagram channel is not active.

Hi guys,I have a problem. I set up ManyChat today, followed all the instructions. I connected my Instagram account, but I can't add any automation because it keeps saying "Instagram channel is not active."Has anyone had a similar issue and could help me?I also tried to remove my Instagram channel, but after typing "remove" in the window and clicking CONFIRM, another red window pops up with the message "Something went wrong."Please help 🥺

AI features not working

Hello, Can someone confirm if AI features suddenly stopped working today? My flows with smart triggers and AI steps are still not working.Is there any way to be informed of the status of these? I would like to know when they go down and back up again. Thanks!

331

5 months ago

tiago pereiraUp-and-Comer

asked in General Q&A

!!! conectar instagram a pagina do facebook !!!

Ja tentei de todas as formas conectar o manychat ao instagram, porem aparece esse erro aí, que um pedido foi enviado porem nao acho esse pedido. nao sei mais o que fazer.

271

5 months ago

Waynem13Up-and-Comer

asked in General Q&A

How to access and save images uploaded by user?

Hi, I’m building a service booking automation for a local Ford dealership on Whatsapp.As part of the booking process, the dealership requires users to upload a picture of their vehicle registration disk which contains useful identifying information about their vehicle (VIN Number, Registration Number etc). Allowing uers to upload this images saves them typing out numerous numbers and minimises the possibility for mistyping etc.I’ve added a flow in the automation where users are able to upload an image from their mobile device, and this works 100% (from the user’s side) BUT I can’t find any trace of these images once the user completes the flow and the conversation is closed.I can’t find a way to save the image as a user field, in fact, there’s no sign of the uploaded image anywhere. Any ideas 🤷🏻 Thanks,Wayne

How do I get the Json code for FB ads? Please help!

I just joined Many chat because our Instagram and FB ads get a lot of comments for information. Instead of replying individually, we want to send them a message. I watched a bunch of tutorials on how to obtain the Json code but when it comes to actually finding the code, it’s not where it’s supposed to be. Do I need to create the campaign with the consideration being the message first? I have campaigns running but not with that consideration. Could that be why I can’t find it? When I do set it up, will it only work for people who click the ad? Or can I set it to work on people who comment? Thank you in advance.

ManyChat automation does not run when a new contact is added

Hi, I have an issue: I set two triggers to run the automation, but only one trigger works. The second trigger, 'new contact created,' does not work. I can manually create a new contact, and the automation count shows that the new contact add in the automation but not runs and against the adds a new member.Attached a screenshot below:

310

5 months ago

MoneyCrushUp-and-Comer

asked in General Q&A

How to prevent ai step to be stuck?

I am intensively testing ai step. I get pretty nice results, as my understanding of how to split information between goal, tasks, and context is increasing.However, once the ai step is a bit more complex than just asking for simple information, it happens a lot that it gets stuck. By stuck, I mean that in messenger, the conversation is still open because it does not go to next step, but it does not react anymore.What intrigue me is that in the playground, it never happens. It can ends the conversation too soon because of bad design in the context / tasks, but that is not what happens as it would go to next step in that case.Does someone know why it gets stuck and/or knows how to prevent that? And why it does not get stuck in the playground?

690

5 months ago

oguzhanzenginChat Surfer

asked in General Q&A

Manychat AI step language detection problem?

In the AI step, it does not answer in the language the customer asks, sometimes it answers English in German and German in Turkish. How can I prevent this? Why does AI do this when there is only English training data in the training data?

pro version not activated

I bought pro version but when I’m setting automation it’s again telling that I’m not a pro member.Please rectify it at the earliest. Aggrieved customer

5 months ago

Snow Frost

asked in General Q&A

Does ManyChat offer discounts? Does Premium option of Manychat work?

Hi, everyone!I'm asking for one of our clients.They want to avail ManyChat. And they are curious if ManyChat offer discounts for the following:a) 1 year for 1 pageb) 1 year for 5 pagesI tried booking a call but yet to receive a response.Thank you in advance!

public replies being greyed out

Yesterday I had an issue with public replies being greyed out. I refreshed my IG connection and it was working…but now it lets me set it up but nothing actually sends today, on a new reel. My message automation works, just not the public comment replies. also, if I accidentally deleted an entire automation, is there a way to restore it? 😫

How do I unlink my account?

How do I unlink my account? Someone linked a business account to manychat and now I can't use it

Foto de Perfil de cliente não aparecem whatsapp

As fotos do perfil dos clientes que mandam mensagem pelo whatsapp não aparecem, só os clientes do instagram que está aparecendo.

Minha automação para de funcionar do nada.

Pessoal, minhas automações funcionam com 3 comentários, depois elas param de funcionar. Tá acontecendo por aí também? Como resolver?

5 months ago

eqiastrian

asked in General Q&A

Can't message the lead, "Contact not opted in to channel"

There are a lot of leads assigned to me as a Live Chat Agent but I can’t message the lead, because “Contact not opted in to channel.” Can someone please tell me how to fix this problem? Thank youu beforehand.

Refresh permissions not working

hello I’ve had the following message - ‘connection to this page was lost. The bot can no longer send messages to your contacts. To fix this, you need to refresh the page’s permissions’ Ive been clicking refresh permissions multiple times but it just keeps taking me back to the same pop up box saying I need to refresh permissions.

Instagram permissions Lost

For some reason the instagram permissions are lost for the account and have no idea what the problem is. We disconnected Manychat from the backend of Facebook and connected it again but its still not working. Is anyone dealing with the same issue?

Affiliate program application status

Hi!I applied to be an affiliate for Manychat 2 months ago. I have not heard back and the info on the aplication is “pending approval”. Do you need anything else form me? Have I done something wrong in the application process? Thanks, Makalani

2233

5 months ago

ciamedeirosUp-and-Comer

asked in General Q&A

Automations don't work for Instagram replies on posts. How can I solve it?

Everything is set up correctly but it just doesn’t work. The same flows work when the trigger comes by stroy reply, live reply or direct message but comment replies on reels and regular posts do nothing. I have sent a total of 3 tickets to support and I only get the same standard message, even though I have said in the ticket that I have already followed all those procedures.I have seen this thread and I understand the issue may be out of Manychat team’s hands, but if it doesn’t work, I’ll cancel my pro account because I have no reason to pay for it.

How do I only automate a response to a DM for the first message?

Everytime someone dms me and it includes the keyword, the automated message is sent. How can I make it so that it will only send if the keyword is in the first message someone sends me on Instagram rather than every message? Thank you.

681

5 months ago

KikoUp-and-Comer

asked in General Q&A

Doesn't Working "User comments on your Post or Reel"

Hello everyone! I need you help! I tried to automatizaton my 1 reel and i failed. you have to help me where is the problem, i got i lot message pripare and i start with trigger “User comments on your Post or Reel” and after that send message to people. but not working. only working if someone send me message but under the reel when they comment, dont working my automatization. please help where is the problem. HERE IS MY SCREEN if you can see what i got set up.

1549

5 months ago

HasanUp-and-Comer

asked in General Q&A

The new Whatsapp pricing for linked broadcasts.

What is meant by price per 1 conversation started ? is it when the contact click on a button from the template sent? or just by sending a template it will be counted as conversation started?

281

5 months ago

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