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General Q&A

Any questions you have about using Manychat.

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  • 8,120 Replies
3863 Topics
jayeye
jayeyeUp-and-Comer
posted in General Q&A
How to automate for a scheduled or upcoming Instragram post

To automate for an upcoming Instagram post, the only option is to automate for an existing post. The upcoming or scheduled Instagram post requires users to comment to receive a link, however the post doesn’t appear in the Manychat dashboard. We don’t want the post going live and people comment, and nothing happens. Is it possible to automate for a scheduled post?

6766
Gosia
Seeburg
SeeburgUp-and-Comer
asked in General Q&A
Jump from one Whatsapp conversation to the other automatically.

Hello again community of experts.I have a challenge, let’s see what we can do:A user messages me on WhatsApp, and I ask him “Tell me the phone number of the person who invited you”The user responds with a phone number.Now comes the challenge:I want to automatically send a message to that phone number, (which will already be in my contacts list, so it won’t actually be a new number for me). That’s it. I don’t know how to achieve this, isn’t there a “forward message” block that I could add to kickstart the new conversation? All ideas are welcomed.​​​​​​​I have WhatsApp Business, I have the consent of all users involved, so it’s just a technical question.I hope one of you guys can find the solution!

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Seeburg
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Usama Sarwar
posted in General Q&A
Unable to Create Numeric User Input in ManyChat Flow

Dear ManyChat Support,I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.Sincerely,Usama Sarwar

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U
Mir Mujeeb Ahmed
Mir Mujeeb Ahmed
asked in General Q&A
Dynamic Button Automation Through Zapier

So i am working on a instagram dm automation where i wish to showcase products catergories using dynamic buttons. I am currently using zapier to fetch the products data from my wix store using a webhook block, then transforming those into the format that the official documentation wants using the code by zapier block. The documentattion that im following is (dynamic message documentation for instagram)Theres a manychat block in zapier with the action called “send dynamic message” which takes in the user id and the json in the format that this documentation has asked to write it in. However, no matter what i do it just wouldnt let my json pass through. The ERROR i keep getting is Cannot read properties of undefined (reading 'errors') Heres the json that my code was returning which kept giving the error: { "version": "v2", "content": { "type": "instagram", "messages": [ { "type": "text", "text": "Please select a category:",

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Mir Mujeeb Ahmed
Hilaire
HilaireUp-and-Comer
asked in General Q&A
Send message to followers

Hello, I want tot DM all my followers or at least the ones who have already opted-in.How can I do that ? Thanks 

2553
Gosia
barad
baradUp-and-Comer
asked in General Q&A
How smart delay times work?

Im trying to make reminders to clients on whatsapp.for example i want to make a reminder sent at exactly 21:00 but the smart delay only lets me choose 21:00 to 22:00.what does it mean? that it will send the message at a random time between 21:00 to 22:00? or if possible it will send at 21:00? how exactly does this work and also is there any way to set a specific time for a message to be sent within the workflow or just a range?

774
Gosia
carolinad
carolinad
asked in General Q&A
dm automation once follow in instagram

There is a way I can send automated dms to people that starts to follow me on instagram?

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carolinad
nascto7
nascto7Up-and-Comer
asked in General Q&A
Issue with Pix Payment Code Formatting

I made a JSON request to a payment platform, and this platform returns a Pix "copy and paste" code.My issue is: The platform returns a string containing the payment code, and this variable is sent through a Telegram bot to the user. So far, no problems. The issue arises when the user tries to paste the code into their banking app, as the code comes with "https://" in front of it.I need the code to be sent in the chat as plain text, not as a URL link.

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nascto7
nascto7
nascto7Up-and-Comer
asked in General Q&A
Response Maping

"I am trying to create a response mapping, but the variable keeps returning the following message."{{cuf_12131953}}  {"id":"9d99233e-10a7-4991-843f-73e035972772","qr_code":"00020126850014br.gov.bcb.pix2563pix.voluti.com.br\/qr\/v3\/at\/929c2c4f-2b1b-4e7c-b1d6-33a717689d6a5204000053039865802BR5915PUSHIN_PAY_LTDA6007LIMEIRA62070503***63049551"}

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nascto7
kesh
keshUp-and-Comer
posted in General Q&A
Calls through Manychat WhatsApp number

I have purchased a WhatsApp number through Manychat, So if some see’s my WhatsApp message and try to call me through the Manychat number, will that call get transferred to my whatsapp number or will I even get the call?  

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Gustavo Boregio
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
Do unsubscribed users still come under manychat billing ?

Manychat currently tells us that we are billed for the total number of contacts that we have under our contacts list. When I want an user to be excluded from the billing list, is it okay if I simply unsubscribe the user or do I delete them ?

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rodrigo_silvano
Duy Anh
Duy AnhUp-and-Comer
asked in General Q&A
Can i delete the contact for the low bill?

Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

2161
rodrigo_silvano
rafals
rafalsUp-and-Comer
asked in General Q&A
Messages sent multipule times on one click

Hey, my clients use refferal link, and when they click it, it sends first message multiple times. I’m using Manychat for 3 years, and it has never happened to me. I used refreshed permissions and still didn’t fix the issue. What should I do?

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rafals
jayeye
jayeyeUp-and-Comer
asked in General Q&A
Schedule an automation

Is it possible to schedule an automation to go live instead of going live immediately? 

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jayeye
Marcin
Marcin
asked in General Q&A
How to Read Comments on Facebook and Instagram

We want to create a workflow that triggers when a user posts a comment on Facebook or Instagram. The idea is to evaluate the comments using ChatGPT to determine whether they are positive or negative. However, I can't find an option to use the comment as a variable anywhere. The user's last message appears to refer to a Messenger message. Is there an option to use comments in the same way? For example, as part of a ChatGPT prompt, similar to how messages are used? So the effect is supposed to be that if the comment is positive, I send message no. 1 and if negative, message no. 2. etc. There is no problem with using this logic in messages. Since you can use the last message as a variable in the chatgpt prompt.

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Fabio Gaulke
Nelfam8
Nelfam8
asked in General Q&A
I can't get ManyChat to work

I'm new to ManyChat and I'm having trouble getting my page to respond to user interactions. I've set up conversation starters and buttons, but they aren't appearing. I've also tried setting up welcome messages, but those aren't showing up either. When a user clicks 'Get Started,' my page doesn't respond or provide any information. Can someone please provide me a solution to this issue  

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rodrigo_silvano
Ali alzubaidy
Ali alzubaidy
posted in General Q&A
action button

Hi guys for the action button can i set time period for each click ? Because many clients are clicking it many times by mistake and this make the chat so unorganized ! 

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rodrigo_silvano
A
Alvaro Soares
asked in General Q&A
I can't unlink my gmail account to access Manychat

I made the mistake of linking a gmail account to my Manychat account access! And now I want to remove it so I can link the correct gmail! Can anyone guide me on how I managed to perform this procedure?

853
rodrigo_silvano
heroseven
heroseven
posted in General Q&A
the condition module stop working suddently

the condition module is not deriving to the other flows based on Custom Field derivador_preguntaIs an automatic integration with chatgpt but is not working right now.It happened today without explanation. Before today, the evaluation of the condition was working great, but now it has stopped working.  

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Gustavo Boregio
H
has96
asked in General Q&A
ManyChat - Google Sheet

PLEASE HELP!  I’m working on a Google Sheet integration with ManyChat where I want to collect a user input in ManyChat, compare it with a particular lookup column in the sheet, and return a value from another column in the sheet if the input IS EXACTLY SAME, OR ALMOST CLOSE to any value in the lookup column. The ‘exactly same’ part works smoothly but I also want it to check for the closest results (to cater to typing errors or incomplete inputs) as the input and lookup data is supposed to be a multiple words input. Now for the sake of my life, I can’t figure out a way to check for similar values and return the closest one - I’ve tried the integration via zapier with its filters and formatter, but even though the logic looks correct, it still only works for the ‘exactly same’ input. I even tried it within Google sheets by using accurate formulas to insert the input in a cell and then compare it with the lookup column (all within the sheet) but that still doesn’t work. I’m now thinking t

1462
Fabio Gaulke
Juliano Podestá
Juliano PodestáUp-and-Comer
asked in General Q&A
Duplicated Buttons Problem!!!

Hello everyone!I'm going through a very annoying issue. When the user interacts with the flow I created on Manychat, triggering any kind of action, at certain moments in the flow, some buttons appear duplicated.Buttons from the beginning of the flow are showing up along with buttons from the middle or the end of the flow.It's funny because when the user leaves the conversation and comes back, the duplicated buttons disappear.Is anyone else experiencing this problem? I can't take it anymore, I don't know if it's a bug with Instagram or with Manychat itself, because the flow built in Manychat is perfectly correct.Can someone help me?

1114
Juliano Podestá
krassfood
krassfood
asked in General Q&A
Automation on reels as collaborator

I would like to know if I can set up the automation to send a DM when someone comments on a reel where I am listed as a collaborator. Thanks

111
rodrigo_silvano
aydin.ozturk
aydin.ozturkUp-and-Comer
asked in General Q&A
Instagram DM Automation Loop Problem

Hello, I want to start an automation for any message written to me via Instagram direct message. But the automation should only be triggered once for each user. How can I create the condition for this trigger? Because we want to enable further communication with our followers on DM, we don’t want the automated answer every time they write something. Only once, first when they contact us. How can I solve the loop problem.

633
Gosia
Eliseh
Eliseh
asked in General Q&A
Facebook's messages blocked because of "no content type"

Hi!My automation was working for about 2 weeks, then it didn’t work anymore.Here are the messages I got : “ This is a weekly overview of Facebook Messages that were blocked because more than 24 hours passed after subscribed contact's last interaction with your bot via Messenger.”And for every message, it’s a “no content type” blocking.Problem is, I can’t fix the “no content type” blocking because I don’t have the automation checker.They also talk about “Facebook tags”. Where can I find them ?Many many thanks !! 

1002
rodrigo_silvano
joaoooooo
joaooooooUp-and-Comer
asked in General Q&A
FLUXO NAO INICIA, PARA MENSAGENS INICIADAS DE ANUNCIOS PARA O WHATSAPP

FLUXO NAO INICIA, PARA MENSAGENS INICIADAS DE ANUNCIOS PARA O WHATSAPP API OFICIAL

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felipelc
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