General Q&A

Hi everyone,we’re having a tricky issue with our WhatsApp Business setup via Manychat and hope someone from the community can help:  Our WhatsApp display name “Fresh Hotspot” was rejected by Meta. At the same time, we submitted a Facebook Page name change from “Freshvenience Hotspots” to “Fresh Hotspot”, which has now been approved. So now, everything is aligned: our brand, our page (Fresh Hotspot), our website (https://fresh-hotspot.at) – but WhatsApp still shows the old name rejection.  Here’s the problem:  We connected the number via Manychat and can’t edit the name in Meta Business Manager. Meta Support says: the name was rejected by WhatsApp. WhatsApp Support says: they can’t change it and refer us b

Trying to SIGN UP for pro $15 but system tries to charge $44, I am not finding a way to cancel the AI $29 upcharge.

I automatically have messenger opening up after a form lead is submitted. The contact is saved in Manychat. I can’t figure out how to get the Whatsapp number into the contact on Manychat. anyone have an idea?   

send whatsapp template message on new api contact in Manychatwhat's the easiest way, it's in first 24 hours.thanks 

Hey I have a broadcast channel already establshed on my fb business page… how can I connect that channel (myfb bus page is already connected to manychats) instead of establishing a new broadcast channel?

Hi,I've heard that  if I use Manychat capi, I can't use Stape/other capi on my site…is that correct?can u pls advice?

Being novice, I need someone to show me how I can acquire the Manychat free trial and also help with the activation process. In order to fully utilize it, is there any special condition or advice?

Alguém sabe me dizer por que não aparece a opção de fazer envios em massa no Instagram ou é por que não tem mais essa funcionalidade? Minha conta é pró, já estou logado com Instagram, já dei todas as permissões e atualizei também, alguém pode me ajudar? 

No getting value in my last text input - i am getting value as just this “” 

Hello,I have spent 2 days trying to set up my ManyChat Flow with Zapier. And no one has responded. Is there a way to contact support directly to help me sort out my issue? 

Hello, I’m trying to find an older post to add automation but I don’t get the option of ‘see more’. As suggested in some of the posts here. I’m on a free plan but I’m assuming that shouldn’t be the reason.  It’s not letting me go beyond posts from a month or two ago.  attaching a pic.  

META  -> MANYCHAT Looking for best practice FOR SALES CAMPAIGN IDEAS?VIDEOS?YT CHANNEL?Can you suggest something on this topic? 

I already have Albato triggering on new Facebook Lead Ads and pushing contacts into MailerLite. Now I need help configuring ManyChat so that: The lead’s name and WhatsApp number (received from Albato) populate custom fields in ManyChat An automated WhatsApp message is sent to that number using those fields What’s the best way to set up: The custom fields or tags in ManyChat to receive Albato data A WhatsApp flow triggered by those updates Any template/message settings to ensure delivery Has anyone done this before? Any step-by-step pointers would be hugely appreciated!

Hi guys, I’m working on AI agent with Manychat + Make and I noticed that when users responds with a reaction or sticker the content of the last input is the same from the last text message. I wonder if there’s a way to ignore when I receive a reaction or sticker from the user. Is there a way to capture this info? Thanks

From ManyChat to Meta,CAPI ALREADY CONNECTEDhow do I also pass the sale value?Thanks

For campaigns that lead to ManyChat/WhatsApp(where coaching services are presented and the user can purchase INSIDE WhatsApp,NOT on a website)with payment via Stripe, what objective should I set?Thanks in advance!

Hi Manychat community. I have set up an automation to collect emails from Facebook and Instagram from a post. I was able to collect a CSV file with all the emails from Instagram, but I couldn’t do it from Facebook. When I ask for a CSV extract, it gives me a Google sheet file with only numbers. Is there anyone who know how to fix this ? I hope someone can help.  

Bonjour,Je ne comprends pas pourquoi Manychat me demande de passer à la version payante pour activer cette automatisation :Est-ce que j’ai trop de mots clés ou trop de déclencheurs ?Merci pour votre réponse !

Hi everyone!I’m trying to set up an AI chatbot in ManyChat that uses ChatGPT (or DeepSeek) via the official integration, following the instructions from this article:🔗 https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationThe problem is that the workflow doesn’t support multi-turn conversations properly. Here's exactly what I'm trying to achieve and where it's failing:🎯 What I want: ✅ The bot asks the user to type a question ✅ Sends it to ChatGPT (or DeepSeek) and returns the answer ✅ Saves the entire conversation ✅ Repeats this loop until the user types “end” or “stop” ✅ After that, exports the full conversation + user contact info to Google

I want to know how to enable my manychat account to send template messages for a 1st contact to another user that uses manychat (vecause messages are not delivering). I ask the customer and now I know that he uses manychat too and does not receive our message.  manychat message: your message automations are disabled temporary.

I’m curious within “My Automations” why some automations have this red LIVE button: 

Hi All,I have a big request: I launched a 7 day automation (triggered by a link click), but after two days, the automation stopped.Permission has been refreshed, there are no block conditions, and everything double checked and seems to be in order.  😪  I'm so disappointed and frustrated Could you please help me troubleshoot this?Thank you in advance 

On Manchat.com I selected Instagram channel. Then I connected Facebook and Instagram. Followed Every steps. Provided All the permission. finally I got this embedded popup.after clicking ok. asking me again to connect. I did it may times but this is final thing I’m getting.I tried on Different Browsers, mobile phones and other pc as well. I checked my Instagram profile. and My profile is business profile. I search every corner in YouTube and Google. There is no answers. Please Guide me.

Hi everyone! I need help to set up Instagram Conversion Tracking for my ManyChat flows. Has anyone successfully implemented this before? Would appreciate any tips or guidance on the setup process. Thanks in advance!