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General Q&A

Any questions you have about using Manychat.

2,811 Topics
5,594 Replies

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2811 Topics

KikoUp-and-Comer

Doesn't Working "User comments on your Post or Reel"

Hello everyone! I need you help! I tried to automatizaton my 1 reel and i failed. you have to help me where is the problem, i got i lot message pripare and i start with trigger “User comments on your Post or Reel” and after that send message to people. but not working. only working if someone send me message but under the reel when they comment, dont working my automatization. please help where is the problem. HERE IS MY SCREEN if you can see what i got set up.

1669

6 months ago

HasanUp-and-Comer

asked in General Q&A

The new Whatsapp pricing for linked broadcasts.

What is meant by price per 1 conversation started ? is it when the contact click on a button from the template sent? or just by sending a template it will be counted as conversation started?

manychat & Chat Gpt response repeats user prompt?

I have a Manychat account that I have connected to make.com and open AI. The user sends a message to a phone number connected to manychat and they get a response through my open ai API. It works well. The text the user receives after sending their prompt or question is relevant but upon responding, manychat also sends the question or "prompt" back to the user along with the answer. i have two automation flows set up. One is for when a user signs up and the other is for cyclical conversación with the user. but when i run it, i continue to receive both the answer to my question and the question itself. the build is made using make.com and open ai’s chatgpt. Also this is for sms only, and not for instagram engagement or social media. I would appreciate any and all guidance thank you!

Instagram messages are not fully displayed

Hello everyone! Hope you’re doing well!We currently saw that the messages on Instagram were not fully displayed.We were advised to insert a “quick reply” and then send the actual link as a second message when someone clicks on the quick reply. But..., I don't know how to set up this automation.. Can someone send me an instruction or describe how to set it up? Thank you!!

An inquiry about automatic dm

hi, im working in a marketing agency in koreaOne of my client has requested if the automatic dm responding can be applied to the reels created on a business account which is used for advertising and not on a personal account post.Can anyone clarify the request of my client?

Is there a way to automate responses to old instagram comments?

Hi guys! Is there a way to automate responses to old instagram comments? Comments that viewers left before i set up manychat Many thanks

2691

6 months ago

ThyabUp-and-Comer

asked in General Q&A

Urgent Assistance Required: Issues with WhatsApp Catalog and Integration

Dear ManyChat Support Team,I hope this message finds you well.I am writing to express my disappointment and seek urgent assistance regarding the issues I am facing with WhatsApp integration and catalog creation.Recently, I registered with ManyChat and followed the instructions to delete my existing WhatsApp account to connect it with the chatbot. Subsequently, I attempted to create a new catalog on WhatsApp, as I had deleted the previous one upon your recommendation. Unfortunately, I am now unable to create a new catalog, which is causing significant disruption to my business operations.Our business relies heavily on customers being able to view our catalog on WhatsApp. The inability to recreate the catalog is not only frustrating but is also impacting our customer experience and sales.Additionally, I am experiencing difficulties in using the same number on the WhatsApp Business app. Despite my efforts, I have been unable to set up WhatsApp on this number again.I have raised this issu

DM / Telegram group pop-up

When I send a link to a Telegram group or my DM’s with the bot there is a pop-up when the user clicks the link. (see screenshot). I used a bot from a different company before, there was no such pop-up, the user instantly got redirected to the group/DMs. Is there a way to remove this pop-up on ManyChat for links to groups/Dms? Thank you! :) Screenshot

1521

6 months ago

nk_ttzUp-and-Comer

asked in General Q&A

Issue with Message Automation

I'm reaching out regarding an issue I'm encountering with message automation in ManyChat. I've been trying to set up automatation, but I'm facing a problem where the messages being sent are incomplete, cutting off before the end of the sentence.I'm reaching out to this forum in the hopes that someone here might have encountered a similar issue and can provide some guidance on how to resolve it.Any assistance or insight you could provide would be greatly appreciated. Thank you in advance for your help.

My followers told me that they don’t see the message of manychat but me I can see the message of manychat So what can I do ?

facebook ad manychat is not working with engagement

hey everyone Im using facebook ad for instagram messaging, I used engagement for getting income customer requests. but even my budget is reasonable im not converting . Does anyone knows if the engagement ootion is right choice. Or does the AI automation in my Manychat flow has a conflict with fb policy ? I tried it with awareness promote option but it didn’t give me the option to integrate with manychat . Need sone expert wo can give me an advise. thanks

390

6 months ago

Softrefine SWDUp-and-Comer

asked in General Q&A

How to Store Multiple Images uploaded by User

I want to store multiple image in Google sheet or whatever. But challenges I face how to store many image. for exmaple user share 3 image instead of 1 image then How to store 3 images on any platform?

471

6 months ago

cata_rendonChannel Explorer

asked in General Q&A

How to Capture Image URL

Hello!!! I'm looking for a way to automatically capture the URL of an image sent by the user in ManyChat. I know I can use "User Input" in Image format to receive the image, but how can I extract the URL and save it to a Custom User Field (CUF)?Any advice or detailed steps would be greatly appreciated!Thank you!

891

6 months ago

jdreameUp-and-Comer

asked in General Q&A

Private Message Triggered by Hashtag

Hello, wondering if Manychat has a tool that automatically sends a private message right after any person uses a particular hashtag or keyword?That could be a message with special offer, unique discount code etc..

473

6 months ago

andremouraChat Surfer

asked in General Q&A

Update System Field using Custom Field value

Hi,I have a flow that starts from the "offline world" lolImportant: this is a flow that someone can use from their phone or someone else.If I validate that the user is using the pre-registered number (it's a Whatsapp flow), when I use the {firstname} variable, it uses the value coming from the Whatsapp. But I do have on Manychat, via integration, the real name.So, if I validate the phone number, how can I correctly call my user using {firstname} and not her son's name or SuperQueen80?Thanks

Re-Engage Customers With ManyChat

HelloSay I want to create an automation with manychat, and when my user hasn’t responded in say 20 seconds I would like to ask him if he’s still there. If he’s not, we will wait 5 mins to ask him again, and if he still doesn’t answer we close the convo. But if he does answer we continue the flow. I tried to research how to implement such thing and couldn’t find anything. Does anybody have any idea?

371

6 months ago

laksanabgsUp-and-Comer

asked in General Q&A

If thousands of people DM at the same time, is it safe for my Instagram account?

seriously asking and need an immediate answer. Excuse me.I will be holding a webinar tonight with more than 1500 participants.and I will give them a bonus.to get the bonus, during the webinar, at that moment I asked them to DM me with certain keywords,then I replied and sent the bonus access using Manychat.Question: If thousands of people DM at the same time, is it safe for my Instagram account?please help with the answer. Thank you to all of you

Problem - The flows freeze after first responded message with button

I configured my manychat flow but after the user clicks on the first message button, the flow stops and no longer sends any of the pre-established messages. Can someone help me?I really didn't want to have to shorten the flow process, because the messages are very strategic. It doesn't make sense to cut it and make it small to fit just one message

How to send a DM after someone comments with a keyword?

I’d like to create an automation for Instagram that:-When someone comments a keyword on a Reel, the bot replies to that comment and ALSO sends a DM to the user who commented.I remember that one year ago it was possible to do that, but now, there’s no “next step” after a “Reply Comment” box

I just installed manychat and a new automation. Can it retroactively message people?

Hi there,I’m new to manychat. I’ve just created a new automation.The problem is the post already has over 200 comments where they commented a specific keyword “me”. Is there a way manychat can reach out to all those people? Or does the automation only work for *new* comments? Thank you!

1361

6 months ago

imadosUp-and-Comer

asked in General Q&A

I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message

Hello, the best team. I have a problem. I do not know how I can set a condition for the robot to send only one message without repeating it again to the same person who sends the message. Can you help me? Thank you. The best team.

Duplicate my facebook and insta in a way I could choose triggers

I need to duplicate my facebook and insta in a way i could choose triggers insta and face

131

6 months ago

Tony

posted in General Q&A

Bot works on laptop not on my phone

Strange the website link works on my laptop but on my says that safari cant open the website and I know the website address is correct as it works on my laptop but not my iphone?

181

6 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Does automation pause automatically if there is no tag for contact

I am building an automation to run sequence of messages to contacts that have particular tag, will the automation stop work once tag is removed ?

Manychat Ad - IG doesn't sent messages

Hi everyone, I've set up an automation for Fb ads for IG for my webinar. This is an automation 'user clicks on ad'. I made and saved the funnel before the ad. But in Facebook Ads manager it seems to work, but in real life with the IG ad, it doesn't work.When people press the buttons within the app, the second message doesn't come forward from Manychat.How can I fix this?I already tried with a second automation that should only trigger when 'user sends a message that contains the same words'. But then it also doesn't sent the other message.Does somebody know this problem? And knows the solution? Thanks in advance!!

260

6 months ago

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