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General Q&A

Any questions you have about using Manychat.

4,045 Topics
8,636 Replies

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4046 Topics

JuanUp-and-Comer

ManyChat Not Updating User Fields via External HTTP Requests

Hello Community,I'm experiencing an issue where ManyChat suddenly stopped updating user fields from responses to external HTTP requests. Here are the details:Issue: ManyChat is not saving the response value in the user field. Setup: Trigger: Keyword "tester" HTTP Request: Sends to a PHP script and receives a JSON response JSON Response Example: {"responseMessage": "Hello Juan, I'm here to help. Could you please provide more details about your query?"} JSONPath: $.responseMessage User Field: Chatgpt output Despite this setup working previously, it now returns an error: Response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.Has anyone else encountered this issue or have any suggestions for troubleshooting?Thank you!

2505

6 months ago

KitipongUp-and-Comer

asked in General Q&A

Facebook Ads menu and Facebook custom audience function disappear!

What happened to the Facebook Ads function and the ability to create Custom Audiences from ManyChat? Did ManyChat remove this feature, and if so, why? Does anyone have any information about this?

Is it true that due to instagram updates from 1 Jan 2025 you can't write a code word or leave a call to action?

Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

URLs not working in flow

Hello,I created a new basic flow. I added my URL to the button. However, the URL is coming back as page not found. I checked the URL on my browser, and it’s working just fine. So I changed the URL to a page on my website. Again, I’m getting the same error page. And once again, I checked this link in my browser and it’s working just fine. I’m not sure why it’s not working within ManyChat. Any ideas that may help would be appreciated

531

6 months ago

succulentsandsunshine

asked in General Q&A

Similar Keywords Causing Problems

I'm doing a series of tips on my Instagram account and set up automations for them. However, tip1 is triggering for every comment. For example... If someone comments tip14 they get the message for tip1 instead. Adding in exclusions for all of these (over 100) would be a nightmare because 16 would trigger instead of 163 or 169. I'd there a way to make the comments an exact match instead of a partial match?

Can you create a gallery in Manychat from JSON structure

Hi there,Can I create a gallery of cards in manychat from a JSON data? Can you create dynamic UI elements from JSON?Thanks,Amir

Effect of ManyChat Actions on Instagram Engagement

I understand that Instagram's native scheduler can sometimes reduce engagement on Reels. I’m curious whether ManyChat's actions—such as AI messaging in DMs, auto-DM links triggered by comments, and scheduled posts/Reels through the API—are treated similarly by Instagram's algorithm. Could these actions as a whole impact organic engagement or visibility for accounts? If so, what steps can we take to minimize potential negative effects?

How do I pause an automation once it live

Hi there,I just created a simple automation for my Facebook page and set it as live, but its only a sample.How do I simply - pause the automation?Thanks,Amir

2371

6 months ago

SS.

posted in General Q&A

How do I recover my automation?

How can I restore my automation in manychat, I did not clear the browser history, but when I opened manychat again, the login page opened for me, but the login page does not allow me to enter, it says that the account is already registered in manychat, And how can I now restore my account

321

6 months ago

KIA MotorsUp-and-Comer

posted in General Q&A

How we update the ROW, while we taking follow up with the customer.

Dear Members,I want to take a moment , I have built a flow. After 18 hours, I send a message to the customer to check if their query has been resolved or not. However, I want to save the response in the same row, but it is actually being saved in a new row.Please help with this.

464

6 months ago

Lewis luUp-and-Comer

asked in General Q&A

I cant use slots machine in my manychat

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !

Custom Fields & Actions - How to Properly Setup

This is my ManyChat flow. How do I fix this flow so when the lead is choosing their kitchen equipment, I want the flow to save each option they choose and list it it back to them. Then I’d like the next step to re list the options if the contact would like to keep adding options and a choice “done choosing” when they are finished. After that I’d like the bot to list everything they have again. I keep having issues with the bot replying back with a placeholder and not saving and listing each option as they choose them.

How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

Hi I really need your help. I used story reply just for two days then I receive this mssg: this is a pro upgrading to pro is not available in the application.Please tell me what to doi will be really grateful 🥲 🥹

Can I create a WhatsApp Business account using the number I connected to ManyChat?

I many people i can add for live chat in 15/month plan?

Instagram Comment Free to DM Link Send NOT WORKING

Hello, I just signed up to ManyChat and set up my first automation. I set it up so people commenting Free on my reel would be sent a link to my free ebook. The DM is not sending and there are no automated replies either. I’ve tried troubleshooting on my own and with the ManyChat AI and I’m needing human support LOL. If anyone could please assist me that would be greatly appreciated. Best,Elliott

871

7 months ago

cee reneeUp-and-Comer

asked in General Q&A

Trigger won't stay Enabled

I have a pro plan. I have enabled a trigger “when user comments on post or reel”. When I close, the trigger automatically disables. Not sure why. Any help is appreciated.

problem accessing my original facebook account

My name is Stephanie and I just started manychat with Facebook and Instagram. The problem I’m having is accessing my original facebook account, can you please help me?

7 months ago

PsychLifeUp-and-Comer

asked in General Q&A

Help with Subscription

I have a Facebook account (my personal name) with a Business Page (my business name)When I subscribed to ManyChat, I paid for the Pro version for my Facebook account, but the Business Page did not upgrade as well. I thought this was one account. Do I need to pay for 2 accounts?

374

7 months ago

andresergioUp-and-Comer

asked in General Q&A

How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button?

Hello! How to run automation if they wrote a custom 'replied to an ad' text instead of clicking a button on Messenger/FB? This automation is connected already to my FB Ads. This automation has buttons for them to click. Now, I want them to send them my given ‘prompt’ even if they wrote a custom chat. Is there a loophole to do this?I know I cannot use conditions/data collection since I connected this to FB Ads.Sample below. It stops right there since they wrote that. How do I do this?

Creating a personal chat gbt integration with many chat

Hello everyone .so my problem is I want to integrate chat gpt with many chat but I want to be able to personalize this chat gpt agent .meaning I want to be able to add My business information in some kind of a sheet to the chat GPT so it gives the response based on that information that I provided toit. can anyone help me how to do this I have seen every video on the youtube but I cannot find a solution for this .thank you very much.

781

7 months ago

andresergioUp-and-Comer

asked in General Q&A

Using Custom field not working on conditions

Hello, I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now.

Minhas automações de story não disparam de jeito nenhum

Já faz algum tempo que minhas automações de story pararam de funcionar, e eu não consigo fazer voltar de jeito nenhum. As de resposta a Reels funciona normalmente, já os gatilhos de story não funcionam. Alguém poderia me ajudar? Alguém já passou por isso?

We've found existing Manychat profile - loops and does not allow me to connect accounts

Hello please help I have an account with my Google account which has my Facebook connected. I then try to add a new Facebook page and it says I already have an account, which it then logs me in. I cannot get into the manychat page to edit and remove the page. So manychat keeps sending me in a loop. Please see my loom below. HELPPPPPPP

402

7 months ago

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