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[KNOWN ISSUE] Instagram Comment Trigger responses with buttons may be delivered as blank DMs

18 days ago

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General Q&A

Any questions you have about using Manychat.

1,911 Topics
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KarlL

asked in General Q&A

Desktop versus Mobile Response

Wondering why instagram sends a different response to the trigger word depending if the use is on a mobile versus desktop computer. Is there a way around this?

5 months ago

landonUp-and-Comer

asked in General Q&A

SMS opt in like hitide

Does Manychat offer an SMS opt in solution similar to hitide?Basically you ask the prospect for a phone number, a message is sent with SMS opt in legalese, and then they are added to your 3rd party SMS list.

5 months ago

AwaisToorChannel Explorer

posted in General Q&A

Advanced ManyChat Mastery and Client Engagement Guide

I'm looking for a comprehensive learning resource that covers everything from the basics to advanced topics. I've already watched all the video lectures on the ManyChat YouTube channel and completed the free course available on the ManyChat website. I've gained a lot from these resources.Now, I'm seeking guidance on more advanced topics, such as how to effectively engage with clients, the prerequisites for offering ManyChat services to clients, how to advise clients on chatbot development costs and monthly subscription fees, and any other information that would demonstrate my thorough understanding of ManyChat and my ability to meet client needs.Could you please provide recommendations or a step-by-step guide on these topics? I would greatly appreciate your assistance.

5 months ago

joeyUp-and-Comer

asked in General Q&A

Connect Existing Instagram Ads To ManyChat?

Hello! I am a musician running Instagram ads, directing people to listen to the songs on Spotify/Apple Music. I recently discovered ManyChat, and want to automate messages to anyone who clicks the link / interacts with the existing ads I am running. I have been trying to figure out how to get the automated messages to send to anyone who interacts with the existing ads, but I am having a lot of trouble - it seems like ManyChat only allows me to create new ads, and cannot send messages triggered by these already existing ads? But that cannot be true lol, would really appreciate any help!

5 months ago

J.ferna24

asked in General Q&A

Can an automation be created before the post is live on Instagram?

Newbie question here.Like the title says, can you create an automation for an instagram post (reel, main feed, story)If so, can someone please share steps for this scenario? Many thanks!

5 months ago

marissahazen

asked in General Q&A

IG DM automation based on a hashtag

I’m looking to figure out the following flow potentially - has anyone does this? Scrape a hashtag for hairstylist, barber, hairdresser - etc and then automate a DM from Manychat for them with a resource (this is a lead gen tatic). Wasn’t sure if an action has to be completed on their part before ManyChat can fire out a response/DM.

5 months ago

dcabralUp-and-Comer

asked in General Q&A

Trouble with landing page integration

Hi there. I need to enable users to automatically receive a WhatsApp message when they enter their data on a landing page. I discovered that this was made possible by using Growth Tools. However, since they descontinued the tool, I don't know how to implement this feature now. Can someone help me?

5 months ago

retrohipmama

asked in General Q&A

How to get ManyChat app to show my IG account as a login option

I have an IG account that is up and running automations with ManyChat. But when I try to login via the app on my phone, it only shows me 1 IG account that I used to manage for a client that was never fully setup and I’m not even actively logged into FB with that account. It won’t show me an option to login with any other FB accounts. It just defaults to that one that I never connected.I’ve even deleted the app, restarted my phone, and it still only allows access to the wrong account.Any help would be awesome.

5 months ago

dcabralUp-and-Comer

asked in General Q&A

Subscriber doesn't exist - Make

I’m trying to send a flow to Manychat from a scenario on Make, but when try to use the Manychat module, it shows the following error: [400] Validation error: Subscriber does not exist.I thought that the field “subscriber ID” was my ID on manychat, but if not, I don’t know what it is.

5 months ago

Filipesalomaoroleta

asked in General Q&A

problema com o bot do telegram e o manychat

Meu bot do telegram dispara um video com proporção de story mais quando envia para o cliente ele fica com formatos errados

5 months ago

Eliseh

asked in General Q&A

Facebook's messages blocked because of "no content type"

Hi!My automation was working for about 2 weeks, then it didn’t work anymore.Here are the messages I got : “ This is a weekly overview of Facebook Messages that were blocked because more than 24 hours passed after subscribed contact's last interaction with your bot via Messenger.”And for every message, it’s a “no content type” blocking.Problem is, I can’t fix the “no content type” blocking because I don’t have the automation checker.They also talk about “Facebook tags”. Where can I find them ?Many many thanks !!

5 months ago

sabadoryoUp-and-Comer

asked in General Q&A

Instagram Automation Flow Builder, Webhok, insta stories.

Is it possible to retrieve the content of a story, when someone replies to it?I have been looking, for the available fields that might be sent to to my webhook, but none of it provide url to the video/image of a instagram story.

I have a questionIf i have people in my Instagram dmsCan I send them message all together and also images whenever I want???Also can I exclude people if I want?

5 months ago

kmachos

asked in General Q&A

Trigger Word Blocked?

Hello, we have several automations that are working well. But we recently set up a new one with the trigger word “PROFIT”. I can see that I’m getting comments on my IG posts but they aren’t showing. I tested it from another account and when I test the other automations, they’re working, but when I test PROFIT on the corresponding posts, my comment doesn’t show and no automation is triggered. What’s happening?

5 months ago

AntonGrin

asked in General Q&A

Inquiry on Tracking Link Changes Within ManyChat Sales Funnel Automation

Dear ManyChat Development Team,I hope this message finds you well. I am reaching out for assistance regarding an issue we've encountered within our ManyChat automation.We have a pre-assembled sales funnel sequence set up in ManyChat, which sends a series of text messages and banners to clients after they register on our webinar landing page. The registration process redirects clients to Telegram, and as per our ManyChat automation, corresponding messages are sent out to the client in Telegram. https://manychat.com/fb457509/cms/files/22870555--content20240301122752_062640/editOne of these messages states: "I am sending you the link to join the webinar room," accompanied by a button that should contain the link to the webinar room. However, it has come to our attention that an incorrect link was inserted, leading users to the wrong webinar room.We need to identify the history of changes made within this automation, specifically:Who initially set up the link, and what the original link wa

5 months ago

inpolishpls

asked in General Q&A

My automations aren't working

Hello! I’ve been struggling with my automations. They just stopped working and I don’t know why. I refreshed my permissions as suggested and still they are not working.Could anyone help me with this issue? Thank you.

5 months ago

CharlieKopUp-and-Comer

asked in General Q&A

Conditions for IG use

Hi everyone! I am concerned to start implementing MANYCHAT with some clients as my Instagram account has recently been disabled. I created an IG account to test my bots and flows and a few days later Meta disabled it. What are some best practices that I should use in order to avoid future acconts disabling? Would love your suggestions.

5 months ago

RuheniUp-and-Comer

asked in General Q&A

Manychat and Zoho CRM

How do you guys integrate Zoho API to Manychat to fetch Leads data?

5 months ago

awiwicaksono

asked in General Q&A

I have 2 IG accounts. Do I have to have 2 manychat accounts?

Hi.I have 2 IG accounts. Do I have to have 2 manychat accounts for sending automation DM’sTHanks..

5 months ago

MarcUp-and-Comer

asked in General Q&A

HTTP Status in external requests

Hey folks,we are using a lot of external request with a REST API and we want to see or work with the error codes of the http status.For instance, if everything is fine, we get an http 200. When we have a internal server error from the rest backend we get an http 500 for example and want to send an error message to the chat. Currently our workaround would be sending the error message in a valid json back, which is not intended to be done in REST Calls. Because its not 100% possible in every use case.So we want to have access to the http status while designing the flows and react with conditions to the flowThanks and best regardsMarc

5 months ago

Izaac

asked in General Q&A

Why aren't my audios playing for everyone?

I created automation for my business. I'm using audios, images, texts. However, my automation is no longer loading the audios. Could anyone help me with this? Thank you very much in advance.

is there a way to delete a campaign. I have successfully published 50 campaigns, but now my last campaign will not respond after it is published. It works on a keyword, but my clients are not getting my campaign response. They are getting a conversation starter instead. Is there anyone that has had this issue. Also, is there a way to delete the conversation starter or the campaigns and start over again?

5 months ago

Sean Casey

asked in General Q&A

Comments not sending?

Automated comment replies aren’t working. I have refreshed permissions and even disabled the connection and reconnected it again. It has been working for a few weeks with no issues. It looks to have stopped commenting 5 hours ago.I have it set up for when someone comments a “keyword” I send them a DM and also reply to their comment saying that I sent them a message, but the reply comment isn’t sending anymore.I have a Pro account. If there’s anything you could do to help, I’d appreciate it.

Hi!I have an enquiry,We already use WhatsApp API with another platform, they use Gupshup. Now we will use manychat but I want to keep the WhatsApp API number. How do I integrate it? Also I have problems in meta verification, it says there's a problem with the verification code. Anyone knows how to fix it? Thanks!!!

5 months ago

Joy Dsjx

asked in General Q&A

How to subscribe to the professional subscription for the year

HiI am looking to subscribe to the Many Chat Pro subscription for the year and not per month, is this possible? Thanks in advance !

6 months ago

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