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General Q&A

General Q&A

Any questions you have about using Manychat.

2,811 Topics
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andremouraChat Surfer

asked in General Q&A

Manychat -> Trello via Make.com

Hi.I'm new with Make.comI am trying to modify a card's list on Trello based on Manychat activities. I tried to create a new scenario on Make.com but what I used I didn't see options to handle User Fields.Any idea? Is it possible?Thanks!!!

BerdineUp-and-Comer

Hey guys,My messages are cut of. In some automations everyting is going great. And in some automations all the messages are cut of in the Instagram DM's. Today I made an automation wich it works for a part; the buttons are there, the start of the massage also, but the end of the message not. In Manychat Live Chat, it looks like as if the whole message is sent.But in the Instagram app, in the DM's, a piece of text is not present.I also asked the reciever if the got the whole message, and they didnt.Can someone help and tell me how to fix it?I dont use the Pro version yet.Have a nice day,Berdine

144017

6 months ago

frenchinplainsightUp-and-Comer

asked in General Q&A

Subscription cancelled. Pro option missing?

I logged in today to see that my Pro subscription had “expired” and when I click Renew, I don’t see “Free”, “Pro”, or “Premium” as is on the sales page, but now “Marketing Automation” for 45 a month.Have the pricing models changed but not been announced publicly? Or can I get back tot he 15 per month “Pro” plan?

Instagram DM Automation Glitch

I have set an automation to reply to certain DMs and as you can see in the image, it works. The only problem was that it didn't send the complete message, it cuts it off with an ellipsis. Does anyone know how to fix it?

HELP!! DELETED ACCOUNT

{"0":"Your account was permanently deleted by GDPR/CCPA request. Contact our Support team","state":true} So this is the message I get when I try to log into my many chat account and link my Facebook/instagram! It was working a couple of weeks ago and so I have no idea what's going on.I’ve emailed support/ticket created and they keep telling me my data was deleted! I didn’t delete or request for it to be deleted. Also, I’ve don't some research on here and it says accounts can’t be reactivated past 90 days…. my account was much less than 90 days old! I’m going around in circles here as now they tell me I have to create a whole new Facebook profile, but my instagram business page and Facebook business page are all linked to my personal Facebook! #frustrated

Disconnect an Instagram from one account and connect it to another one

Hi, guys.Here you have a sad history, and I would love it if you could help me to turn it into a happy one.We lose access to our Facebook account connected to Many chat (everything because Facebook never sends us the double authentication code).So we have to create a new Facebook account and connect it to Many chat (thank God our business sells the majority on Instagram, so a new Facebook account wasn't so bad).Where is the tragedy?Now we can not connect the new Many chat account (with the new Facebook) to our Instagram, because it kept getting caught in the old Many chat account that kept getting caught with the old Facebook account (I'm not crying, but I could)So I would like you to help me connect our business Instagram account to Many Chat, please. If you have any similar experience or suggestion, I would love to read it.

Do I have to have a photo for my links to work

HI, I am new and have a couple of questions? Do I need to have a photo for my comment work to work? Right now I am posting a story first and then coming back to manychat and add the photo or video and then posting to instagram Can I use the work “shop” on all my post.I have watched many videos and can’t get into a good rhythm with this thank you - Lisa

6 months ago

jozielUp-and-Comer

asked in General Q&A

SOBRE CONTAS NO MANY E PERFIL DO INSTA

gente, uma dúvida, posso usar vários perfis do insta numa conta só do manychat ou tenho que criar uma conta pra cada perfil?

741

6 months ago

iamtamiUp-and-Comer

asked in General Q&A

Can you differ between a follower and a non-follower?

Hi, when someone comments on my reel the word X- he gets a link to a site Y. I want to automatically check if this person is a follower or not, and if not - to write “oh no, it seems that you don’t follow me. kindly follow & I’ll send you the link”. How can I do that?

Hello it's possible to set up automatization on comments in Collaboration post ? Thank you for your answers.

Looking for a CRM to help support team

Hey there, We run some automations using Manychat, and we have a support team that answering the conversations and helping users. I'm looking for a CRM or platform that organizes and facilitates the handling of these conversations for our support team. Any ideas or recommendations are welcome. Best regards.

why i am seeing old chats that are not available on facebook or instagram? I want to remove it how can i do?

6 months ago

JamieLeeOlivero

asked in General Q&A

Message not showing up in automation

Hello! I'm hoping someone can help me out with this issue I'm having. so I set up my auctions and they work, someone comments on my video and they get the DM automation with an external link… BUT the actual message inside the automation that I set up doesn't show up. I've attached an image so you know what I mean. Below the “Hi🙋🏽‍♂️” there's more text before the button, but it's not showing. Anyone else have this issue?Jamie.

700

6 months ago

GizemUp-and-Comer

asked in General Q&A

Send message not complete

Hello,my “Send Message” on Instagram ist not complete. Only Hi “Full Name” will be send, but not all the Text. Can anybody help me please? Why ist it so? Thanks !

462

6 months ago

thefemalefoundercollective

asked in General Q&A

HubSpot Lists

We were able to connect our Hubspot account to add new users to our emails list, however- we can’t seem to figure out how to create multiple lists to send new users to when we want to activate on different campaigns (example, our current campaign adds users to our general email newsletter, but we might want to create new lists for singular promos or giveaways). Does anyone have insights on if this is possible or how to go about it? Thanks!

Hi, Can anyone tell me is there a limit the to number of comments a trigger will respond to before it stops. We had a post that did extremely well with over 400 comments but the trigger seems to have stopped working once it hit about 300 comments on the post. Any help appreciated.

190

6 months ago

jozielUp-and-Comer

asked in General Q&A

não entrega toda a mensagem

meu manychat não está mostrando toda a mensagem ao cliente, ele mostra uma parte apenas da mensagem, olhem o anexo pra vco~es verem, alguem pode por favor me ajudar?

685

6 months ago

Vivian KuoUp-and-Comer

asked in General Q&A

Instagram Automations stopped working?

When users comment on my post or reels, I can’t send the whole message to them.It just shows up as the first line and the link.

How to create a widget for Web

I understand I can create a widget for my web that opens on Meta Messenger. Where in my Manychat dashboard can I find this option? I can see the chatbot and widget in settings, but not an option to create one.

Turn off instagram automation

Hello everyone,I have set up an automation on Manychat so that Dms on Instagram are answered automatically. But the answer will be given to every further message, even if we are already actively in contact. I want to turn off the automation and don't know how. Can someone help me?Thank you and best regards Natasha//Hallo zusammen,ich habe bei Manychat eine Automatisierung eingerichtet, dass Dms bei Instagram automatisch beantwortet werden. Aber die Antwort erfolgt auf jede weitere Nachricht, auch wenn wir bereits aktiv im Kontakt sind. Ich möchte die Automatisierung abstellen und weiß nicht wie. Kann mir jemand helfen?danke und liebe Grüße Natascha

autodistribution of leads does not work

I cannot configure auto-distribution of leads between managers, everything is configured as specified but it does not work correctly, what is the problem?

6 months ago

Azimbek

asked in General Q&A

My messages are sent as abbreviations, what should I do?

272

6 months ago

Sonya Maree KokUp-and-Comer

asked in General Q&A

How do you stop a subscription to an account you no longer have access too.

Hi therew I am having issues with accessing my old account as I had to start a new facebook and instagram account. I basically created a new account so I could resolve my old account. I’m still being charged a mthly fee and can’t stop it. I also invested thousands of dollars for a workflow I can no longer access. I would like support with this thank you. I’ve sent manychat emails and no reply. I’m not sure what else I can do. Its like there is no one to contact for support. Would love your suggestions. Thanks in advance.

Two Manychat-accounts, first account not reachable, second is help-account

Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian

211

6 months ago

Adnan ShikhUp-and-Comer

asked in General Q&A

Request Webhook

Does manychat has a webhook url that can be used for receiving payloads from external application?

10761

6 months ago

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