Skip to main content

General Q&A

Any questions you have about using Manychat.

  • 3,862 Topics
  • 8,127 Replies
3863 Topics
Even
EvenUp-and-Comer
asked in General Q&A
ManyChat pixel

Hi there, I need to write a script that will send the user's data (name, email, in short the data he filled in) when he clicks on the start button, so that this data is transferred to me in manychat and that his data in manychat is updated, but unfortunately I did not find a solution on the Internet (maybe someone can suggest a solution?

1205
Raquel C
Manychat Team Member
NguyenVinbar
NguyenVinbarUp-and-Comer
posted in General Q&A
ISSUES : "Get updates" not working

Hello everyone, my business's ManyChat is currently facing a significant issue: customers can't see the "Get Updates" button, or even if they can click it, they can't proceed to the next flow. I've tried reaching out to the support team, but I haven't been able to contact anyone. Is anyone else experiencing this issue?

543
ItsTheRealDT
Anjali Sinha
Anjali SinhaUp-and-Comer
asked in General Q&A
Can't access my account

Is there a real way to reach the manychat teams. I feel like I’m just vicious circle and not reaching anywhere. also tried link https://help.manychat.com/ but can’t find a direct support team. I want delete my account as I don’t have my facebook account anymore so I can’t log in to my many chats and my instagram is sending the automation messeges. 

753
Gustavo Boregio
magicstar2700
magicstar2700
asked in General Q&A
Chatbot is not going off

Hi, we have a chatbot that is supposed to start a DM based on a word trigger in Instagram DMs, but it’s not working. When we use the comment-to-DM feature, it works partially, but only for the first two sentences.When I checked the Facebook Business settings, I noticed that the primary receiver protocol for ManyChat isn’t listed there. I’ve already refreshed the connection multiple times, but it’s still not functioning properly.It’s odd that the comment-to-DM feature works partially, but the word-to-DM trigger doesn’t work at all—it doesn’t load. Do you have any idea what could be causing this?

332
Fabio Gaulke
kfernandez
kfernandez
asked in General Q&A
I want to have 5 total Team Members, how much would that cost?

I want to upgrade my Manychat so I can use the auto-assign conversations, use whatsapp on the app, and get all the sales persons invited. I wanna know if that would cost $15 or more since it’s not clear on the pricing page. 

301
Fabio Gaulke
alexalex
alexalex
asked in General Q&A
send email from zapier

I want to receive a notification each time I get an email that meets certain criteria, but I haven’t succeeded in correctly linking Zapier to ManyChat. Which Zapier option should I use, and what trigger in ManyChat would work best? 

231
Gustavo Boregio
Hoco
Hoco
posted in General Q&A
Help Needed: Correct JSON Structure for Nested Questions and Answers in Facebook Conversation Ads

Hello Community,I'm trying to set up a multi-step question-and-answer flow for Facebook Messenger Conversation Ads. Each answer should lead users into a different discovery funnel of further questions and answers. However, my attempts are not triggering conversations correctly.What I Tried:Here is my latest JSON attempt: json :{    "message": {        "attachment": {            "type": "template",            "payload": {                "template_type": "button",                "text": "Hi! Please let us know how we can help you",                "buttons": [                    {                        "title": "Show me the product!",                        "type": "web_url",                        "url": "http://www.example.com/"                    },                    {                        "title": "Tell me more",                        "type": "postback",                        "payload": {                            "template_type": "button",                            "text": "H

801
Gustavo Boregio
IdanGorali
IdanGorali
asked in General Q&A
Facebook Messenger buttons

Is there a way to add more than 3 buttons in a message? i need to present a lot of categories for the user to choose from and the quick reply isn’t working well for all users and they can also write whatever they want which can mess up with the flow. i need to find a way to restrict their selection to my options only.

381
Gustavo Boregio
Delbo
Delbo
asked in General Q&A
Using Manychat and other API based tools simultaneously

Hello! I’m struggling to get Manychat to work when I have other tools managing Instagram DMs as well. Most help center articles talk about primary/secondary handover protocols, etc... but Meta has changed a lot since most were written.  Did you need to adjust anything under Advanced Messaging or Instagram conversation routing to get two to work at the same time, or if that impossible by design?

421
Gustavo Boregio
mackenzieromagni
mackenzieromagni
asked in General Q&A
Will duplicate DMs get send on comment>DM automation?

I will be running a giveaway on Instagram in honor of Small Business Saturday. The way people enter is to tag someone in the comments and they can tag as many people as they want in separate comments. I would love to set up an automation where they will receive a link to subscribe to my email list after they’ve commented, but I’m worried is someone comments more than once they will receive duplicate links for my email list. How can I avoid that?

150
mackenzieromagni
Lashabarjadze
Lashabarjadze
asked in General Q&A
How can I send a message to everyone?

I want to send everyone a message at once, how can I send it? It shows 0 subscribers in the target audience, but I have up to 2000 messages

822
Fabio Gaulke
julia silver crown
julia silver crown
asked in General Q&A
Estou iniciando e preciso de ajuda

Gostaria de saber em qual plano pago eu consigo usar as respostas automaticas em live 

181
Fabio Gaulke
brookehomec
brookehomec
asked in General Q&A
How to skip Opening DM and send a single link

I used to be able to just send the link and now its making me send an opening dm first. Can I disable that?

3532
Fabio Gaulke
htphan
htphan
posted in General Q&A
Cant find facebook page

There is one Facebook and Instagram Page we can see on the list but can't connect somehow? Don’t even know whats the issue. 5 other accounts were able to connect. I have admin permission. Did anyone have the same problem?

231
rodrigo_silvano
ScopriTe
ScopriTeUp-and-Comer
asked in General Q&A
Automations whit programmed posts

Hello! I’m new using manychat and for now I only have the free plan (will get the paid plan soon) and so far I had to publish my posts and just then add the automations, which is not very easy for me since I work overseas for a company in Italy (10 hour time difference). I was wondering, with the paid plan, can I set my automations up even on a programmed post? I mainly post on instagram, facebook and tiktok. I didn’t see anything here about tiktok, but for instagram and facebook is that possible? And if so, is possible just if I program the posts through Meta Business Suite or is it possibile even if I use another app to program my posts? Any answers are welcome since I’m kind of lost here. Thank you so much!! 

402
ScopriTe
shopbabybarn.com
shopbabybarn.comUp-and-Comer
posted in General Q&A
poor customer support - unable to cancel Subscription since May 2024

Hi - I have been trying to cancel my Manychat subscription since May.  I’ve logged support tickets and still I keep getting charged every month.  Please cancel my account immediately.  

351
Fabio Gaulke
O
opus1092
posted in General Q&A
Subscription didn't cancel properly

Did anyone have a problem with cancelling ManyChat Pro subscriptions? I definitely canceled mine well before the next billing date only to find out that the subscription was still active. I was charged the bill accordingly even when I DEFINITELY cancelled well before the next billing date of May 23, 2024. What the hell, ManyChat? Your Pro product had its bugs and hiccups even for $45, your support replies take forever, and you can’t even process a subscription cancellation request correctly? I got dusted by my boss because of you!

1373
shopbabybarn.com
livelikemad.co
livelikemad.coChat Surfer
posted in General Q&A
Issue with a sequence

I’ve created a sequence so I make a bulk action of taking the Email System Field and applying the same info into a Custom Field (I want to be able to search emails via a Zap), but for some reason it won’t apply to action - does anyone have insights as to why that might be the case?

201
Gustavo Boregio
MikeyMiami
MikeyMiamiChat Surfer
asked in General Q&A
How can I check for multiple message responses from user inputs?

I’m currently trying to find a way where:After a user sends their response to my question with the instagram free keyword input after I ask a question on IG, obviously it getts stored and I save it as a custom value.BUT many times a user will reply with an additional 1-5 extra back to back messages as well.I want to be able to store all the separate messages as their own custom values inside manychat, so I’m able to properly let the system know the full context of their answer and check for keywords from each one.Although, I haven’t been able to find a way to get ManyChat to properly store multiple messages as seperate values when they’re getting sent back to back like it would be in real conversation practice. Does anyone have any ideas how I can make this work?I’ve tried, storing the first message as DM 1 ,then have the system check the last text input and if it changed to any value,and if it did: then set that new value as DM 2 , and repeat this process for up to 6 different message

9308
Dorde
Siri.k
Siri.kUp-and-Comer
asked in General Q&A
How to send new message IN ADDITION to open website on button click?

Hi,I’ve been serching for a good while without finding the answer to this question.How do I set up this kind of automation:Instagram comment ---→ comment reply message with button ----→ same button click both trigger a website to open AND trigger the sending of a follow-up messageI’ve tried to experiment with the “addition action” opt-in alternative - but with no success.Very grateful for help!All the best,Siri

1514
Siri.k
Kadrowane_Sercem
Kadrowane_Sercem
asked in General Q&A
Automation post

Is it possible to use a post or reel which I created a longer time before? It was something like April or May this year and it was quite popular so it would be good to use it

231
rodrigo_silvano
Even
EvenUp-and-Comer
asked in General Q&A
Manychat update user data

Hello everyone, I have a question: when a user visits the site, he enters some data, creates fbc and fbp, and when he clicks on the start button, he is transferred to a telegram bot, and when he presses the start command in this bot, this data that he entered from the site is transferred to manychatso this is how it works:the user visits the site for advertising, enters the data, goes to the telegram bot (works through manychat), where contacts are created for him, and it is necessary to fill in the data that he entered from the siteIs it possible to do this and how?

593
Gustavo Boregio
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Why can’t I send photos and text at the same time?

Why can’t I send photos and text at the same time? 

402
Vivian Kuo
georgesetter
georgesetterUp-and-Comer
asked in General Q&A
Automated message after a comment DM reply if the lead didn't reply to it after a certain time

Hey! I’m wondering if there’s any way I can automate something that takes a lot of time.  IG plaftormI’m sending a free resource to my audience,  after they comment with a certain keyword they get the resource sent automatically via DM’s. What I’m looking to do is, if they don’t reply within a certain timeline, I want a message to be sent to them automatically so I won’t have to manually do that for +200 people/day. 

948
georgesetter
Adel
Adel
asked in General Q&A
Facebook Autocomment : limitation , and best customizations ?

I'm new to ManyChat and have some questions about the auto-comment feature. Specifically: Are there any limitations on the number of auto-comments I can use per day or per account, either imposed by ManyChat or Facebook? I'm only interested in posting comments, not collecting contacts. How can I set a delay (e.g., a few seconds) between each comment to avoid getting flagged or banned by Facebook? Can I use ManyChat's auto-comment feature on posts within Facebook groups that I'm a member of?

471
Gustavo Boregio
Community Terms & ConditionsCookie settings