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General Q&A

Any questions you have about using Manychat.

  • 3,944 Topics
  • 8,351 Replies
3945 Topics
Maya Rendon
Maya RendonUp-and-Comer
asked in General Q&A
Avoiding Duplicate Contacts in ManyChat When Sending Emails

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

130
Maya Rendon
asifma121
asifma121
posted in General Q&A
When i add a link in massage and send it on instagram via manychat link is not clickable

When i add a link in massage and send it on instagram  via manychat link is not clickable

241
rodrigo_silvano
iangabod
iangabodUp-and-Comer
asked in General Q&A
Is AI step free?

Hey everyone, is automation free? I’m actually doing a free trial for Manychat and can I still use the automation even if the trial ends? 

511
Gustavo Boregio
Valdyb
Valdyb
asked in General Q&A
How to transfer selected Contacts from Facebook ?

I have two Facebook accounts: one with about 4,000 friends and another with around 5,000 friends. I don’t need all those contacts in my account. I need to transfer most likely no more than total of 2000 Contacts combine... How can I easy transfer selected Facebook contacts to ManyChat?

131
Gustavo Boregio
U
Usama Sarwar
posted in General Q&A
How to make user input chatbot?

 I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance. 

831
Gustavo Boregio
Joao Goes
Joao GoesUp-and-Comer
asked in General Q&A
Automating Google Sheets Integration with ManyChat

Hi everyone,I hope you’re all doing great!I’m currently trying to set up an automation between Google Sheets and ManyChat but am struggling to figure out the best way to do this. I would really appreciate any guidance or suggestions from the community.Here’s what I’m trying to achieve:I have a Google Sheets document named 'Cadastro', specifically the 'Clientes' tab. When a new row is added in this tab, I need the following fields to be mapped to ManyChat subscriber fields: NOME → First Name SOBRENOME → Last Name EMAIL → E-Mail WHATSAPP → Phone Number and WhatsApp Number After mapping the data, I want to automatically trigger the 'Bem Vindo' flow for the new contact via WhatsApp, sending them some messages after being registered in the platformI’m really new to ManyChat and APIs/Webhooks in general, so I’m not sure where to start or what the most efficient method is for this setup.If anyone has experience with this kind of workflow or knows the best practices for achieving this, I’d

753
Gustavo Boregio
MaK-J
MaK-J
asked in General Q&A
Is there an option to auto like a comment that we automate with flow?

I was trying to enable auto liking the comment in the automation flow and seems the option is missing. It’s available in the story reply but missing in the comment. Hope there is an option to do the same or expecting it in the nearest updates

571
rodrigo_silvano
Safeswap
SafeswapUp-and-Comer
asked in General Q&A
mobile file upload via Messenger

Hi, I can’t upload files easily to my chatbot on Messenger using mobile. Regularly there is an upload button (+), but my chat doesn’t include that. Other chats have it. I think it’s because the profile is business? I really need the file upload of the client to work easily, what can I do?

170
Safeswap
levananhtin
levananhtinUp-and-Comer
asked in General Q&A
I’d like to ask about syncing data from Automation to Google Sheets.

I’d like to ask about syncing data from Automation to Google Sheets.Here’s the situation: when testing the Automation system in the following scenarios:A customer comments, the automation triggers, and the data is successfully exported to Google Sheets. Using the same Automation setup, I shift the workflow to Instagram Ads.Here’s what I did:I used Automation 1 to create the opening message for the Ads. After the customer clicks the "YES" button, it redirects them back to an automation flow that I duplicated from the comment-based flow that successfully exported data earlier.The issue:When I preview the flow via Instagram, it works as expected, and the data is exported successfully to Google Sheets.However, it seems that when I monitor the actual Ads, customers who engage via the Ads are not being added to Google Sheets.Is there a limitation or restriction when exporting data from Ads to Google Sheets?

170
levananhtin
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Automation chain stop when customer don't click on option button

Hello everyone,I do community management for a large number of people (over 2000). Message automation is therefore a very important part of my process. The problem I'm encountering is as follows:When using messages with options (as you can see in the screenshot below), the automation sequence is only taken into account if the customer presses one of the buttons. It sometimes happens that some customers respond below the message by writing rather than clicking on one of the options. When this happens, my teams have to manually assign the next tag to “replace” the customer back into the automation chain. Individually, this doesn't take much time, but with a high volume of customers it wastes a lot of time.Is there a way for ManyChat to take into account the answer if it's written and corresponds to one of the options?Thanks in advance for your answers. 

1799
barad
jayeye
jayeyeUp-and-Comer
posted in General Q&A
How to automate for a scheduled or upcoming Instragram post

To automate for an upcoming Instagram post, the only option is to automate for an existing post. The upcoming or scheduled Instagram post requires users to comment to receive a link, however the post doesn’t appear in the Manychat dashboard. We don’t want the post going live and people comment, and nothing happens. Is it possible to automate for a scheduled post?

6986
Gosia
Seeburg
SeeburgUp-and-Comer
asked in General Q&A
Jump from one Whatsapp conversation to the other automatically.

Hello again community of experts.I have a challenge, let’s see what we can do:A user messages me on WhatsApp, and I ask him “Tell me the phone number of the person who invited you”The user responds with a phone number.Now comes the challenge:I want to automatically send a message to that phone number, (which will already be in my contacts list, so it won’t actually be a new number for me). That’s it. I don’t know how to achieve this, isn’t there a “forward message” block that I could add to kickstart the new conversation? All ideas are welcomed.​​​​​​​I have WhatsApp Business, I have the consent of all users involved, so it’s just a technical question.I hope one of you guys can find the solution!

1255
Seeburg
U
Usama Sarwar
posted in General Q&A
Unable to Create Numeric User Input in ManyChat Flow

Dear ManyChat Support,I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.Sincerely,Usama Sarwar

70
U
Mir Mujeeb Ahmed
Mir Mujeeb Ahmed
asked in General Q&A
Dynamic Button Automation Through Zapier

So i am working on a instagram dm automation where i wish to showcase products catergories using dynamic buttons. I am currently using zapier to fetch the products data from my wix store using a webhook block, then transforming those into the format that the official documentation wants using the code by zapier block. The documentattion that im following is (dynamic message documentation for instagram)Theres a manychat block in zapier with the action called “send dynamic message” which takes in the user id and the json in the format that this documentation has asked to write it in. However, no matter what i do it just wouldnt let my json pass through. The ERROR i keep getting is Cannot read properties of undefined (reading 'errors') Heres the json that my code was returning which kept giving the error: { "version": "v2", "content": { "type": "instagram", "messages": [ { "type": "text", "text": "Please select a category:",

290
Mir Mujeeb Ahmed
Hilaire
HilaireUp-and-Comer
asked in General Q&A
Send message to followers

Hello, I want tot DM all my followers or at least the ones who have already opted-in.How can I do that ? Thanks 

2663
Gosia
barad
baradUp-and-Comer
asked in General Q&A
How smart delay times work?

Im trying to make reminders to clients on whatsapp.for example i want to make a reminder sent at exactly 21:00 but the smart delay only lets me choose 21:00 to 22:00.what does it mean? that it will send the message at a random time between 21:00 to 22:00? or if possible it will send at 21:00? how exactly does this work and also is there any way to set a specific time for a message to be sent within the workflow or just a range?

814
Gosia
carolinad
carolinad
asked in General Q&A
dm automation once follow in instagram

There is a way I can send automated dms to people that starts to follow me on instagram?

90
carolinad
nascto7
nascto7Up-and-Comer
asked in General Q&A
Issue with Pix Payment Code Formatting

I made a JSON request to a payment platform, and this platform returns a Pix "copy and paste" code.My issue is: The platform returns a string containing the payment code, and this variable is sent through a Telegram bot to the user. So far, no problems. The issue arises when the user tries to paste the code into their banking app, as the code comes with "https://" in front of it.I need the code to be sent in the chat as plain text, not as a URL link.

180
nascto7
nascto7
nascto7Up-and-Comer
asked in General Q&A
Response Maping

"I am trying to create a response mapping, but the variable keeps returning the following message."{{cuf_12131953}}  {"id":"9d99233e-10a7-4991-843f-73e035972772","qr_code":"00020126850014br.gov.bcb.pix2563pix.voluti.com.br\/qr\/v3\/at\/929c2c4f-2b1b-4e7c-b1d6-33a717689d6a5204000053039865802BR5915PUSHIN_PAY_LTDA6007LIMEIRA62070503***63049551"}

982
nascto7
kesh
keshUp-and-Comer
posted in General Q&A
Calls through Manychat WhatsApp number

I have purchased a WhatsApp number through Manychat, So if some see’s my WhatsApp message and try to call me through the Manychat number, will that call get transferred to my whatsapp number or will I even get the call?  

653
Gustavo Boregio
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
Do unsubscribed users still come under manychat billing ?

Manychat currently tells us that we are billed for the total number of contacts that we have under our contacts list. When I want an user to be excluded from the billing list, is it okay if I simply unsubscribe the user or do I delete them ?

1222
rodrigo_silvano
Duy Anh
Duy AnhUp-and-Comer
asked in General Q&A
Can i delete the contact for the low bill?

Hi, i have a question about the pro account I was wondering if I pay for the $25 plan for 2500 contacts and I don't use those contacts anymore can I delete them and always keep my budget under 2500 contacts? thanks

2241
rodrigo_silvano
rafals
rafalsUp-and-Comer
asked in General Q&A
Messages sent multipule times on one click

Hey, my clients use refferal link, and when they click it, it sends first message multiple times. I’m using Manychat for 3 years, and it has never happened to me. I used refreshed permissions and still didn’t fix the issue. What should I do?

332
rafals
jayeye
jayeyeUp-and-Comer
asked in General Q&A
Schedule an automation

Is it possible to schedule an automation to go live instead of going live immediately? 

270
jayeye
Marcin
Marcin
asked in General Q&A
How to Read Comments on Facebook and Instagram

We want to create a workflow that triggers when a user posts a comment on Facebook or Instagram. The idea is to evaluate the comments using ChatGPT to determine whether they are positive or negative. However, I can't find an option to use the comment as a variable anywhere. The user's last message appears to refer to a Messenger message. Is there an option to use comments in the same way? For example, as part of a ChatGPT prompt, similar to how messages are used? So the effect is supposed to be that if the comment is positive, I send message no. 1 and if negative, message no. 2. etc. There is no problem with using this logic in messages. Since you can use the last message as a variable in the chatgpt prompt.

471
Fabio Gaulke
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