General Q&A

How can I use many chat to get emails? 

I hope you're doing well.I have a question regarding conversion tracking. If we manually mark a lead as “purchased” (for example, by clicking a button or updating a field inside ManyChat or an integrated with airtable), is there a way to send that conversion data back to Meta (Facebook/Instagram) as a custom event?We’d like to understand if this manual action can be connected to Meta's tracking so we can optimize our ad campaigns properly.Looking forward to your guidance.Best regards,Samar Abbas

how to add such an action? thnx

Hey everyone,I am adding a payload to a telegram Ref URL that triggers a sequence in ManyChat and saves the payload to a user’s custom field, following https://help.manychat.com/hc/en-us/articles/14281358848924-Messenger-Ref-URL-Trigger.A simple text value like “test” works fine.However, when trying to add a url as a payload, ManyChat does not save it, and the target sequence is not triggered.https://t.me/my_Bot?start=w42515731--https://google.com/I’ve tried url-encoding the url as well, that did not work either:https://t.me/my_Bot?start=w4

Hi ManyChat community,I’d love some help with this issue!I want to set up my flow so that when a user text to me or replies to a question, ManyChat will:1. Automatically add a tag (manual-chat - i created, added only when client text to me), and2. End the automation flow so we can continue the conversation manually.I can’t find a way to add a condition, what’s the best way to do this?  Thanks in advance for your guidance!

Im looking to build a Basic follow up sequence where i would manually opt the conatct in, they then get followed up with 5 follow ups all delayed by 1 to 2 days. If a prospect replies at any point in this sequence does the sequence pause or stop? if not how do i make it stop.  Thanks. 

Here’s what i would like to achiveOn my website theres a button that whenever you click on it, it’ll take a screenshot of a group and then storage it,I would like to send that picture on a Whatsapp message like:-----------------------------------------------------------------------------------------------Hello there!here’s your image Is there any way i can accomplish this? 

I have tested my new automation, for a free guide but capturing their email address before they get access. I toggled off the ‘skip’ option to ensure they needed to enter an email, but on testing, and word triggers their access to the guide.How can I change this please? The whole point is to capture their email but without a funnel / sign up page

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

Hi everyone, I’m hoping someone can help me resolve this issue: I had a WhatsApp number registered in ManyChat, but my channel was deactivated due to insufficient funds. I’ve since added credits, but when trying to reconnect, WhatsApp requires SMS/call verification. The problem: I purchased this number directly through ManyChat, so it can’t receive SMS or calls (no physical SIM access). I already removed it from Meta Business Manager, but it still won’t verify. Has anyone experienced this? Is there a way to: Get ManyChat to verify the number without SMS (e.g., via email or manual approval). Migrate the number to an SMS-enabled provider (like Twilio). Or am I forced to use a new ph

Please someone help me!!!I connected to MANYCHAT through the Meta Business account for Facebook and Instagram - and the MANYCHAT login failed when I tried to connect to Instagram - even though I did all the steps and connected to the Instagram account - the MANYCHAT page remained on the Instagram login attempt - even though I refreshed - it didn't help and it didn't record the loginThen I tried to log in to the MANYCHAT account againI can't log in because a pop-up message pops up that I need to verify my email - but it doesn't send me the code to my email!!!!! Nothing worksCan anyone help?😥😥😥😥😥😥😥😥😥😥

Previously, I added one of my employees to ManyChat to connect and test with my Facebook Page. Now that the employee has quit, the ManyChat bot is still running on the page. I can’t remove ManyChat from the Facebook Page admin settings. How can I completely disconnect or delete ManyChat from the page?

When im doing auto reply's on comments, how can i mention the user who made the comment? The cuffs to choose the user are not there in the random comment answer selection.Im talking about the Instagram Comment Reply under my post and not about the message you are sending to the commenter. 

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []}   This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.

Hi, I’m trying to set up an IG Ref URL so that when a user clicks it (from an email, website etc), it automatically opens the IG app and the message is sent. I’ve got conversation starters all set up. How do I do this? 

Hello everyone, I noticed that this is a very recent problem.Since yesterday, the messages I send via the Instagram app haven't been received via webhook, so they don't appear in Manychat. On manychat i can only see the messages I send via Manychat. Is this problem specific to me? Does everyone else have this problem? Edit: Everything fine with inbound messages, the issue specific for outbound messages.

We have an AI Step configuration that requests data to schedule an appointment. This data is then sent to Zapier. It was working fine until around July 6, 2025. After that, it no longer saves the data provided by the user—only one field at the end of the conversation is saved, and it's saved incorrectly. We haven't made any changes to the flow in months, so we know we didn’t cause the issue. Why was it working without problems and now it’s not? What changed? Can someone please help us? The user provides their phone number, but it doesn’t get registered, nor does the email.AI Step Goal

Hi all - I created an automation that is having an issue. The second button sent [after someone clicks the ‘Send me the link’ button] opens Threads and prompts to download Threads instead of the link I plugged in to a landing page. Is this happening anyone else? How do I fix this??

I am having trouble connecting my TikTok Account. It is a business account. I am getting an unknown error 

I went to the contact that I wanted to trigger the automation for and added the tag (the automation is public and the trigger is set to “on”) but the Instagram DM which is the next step in the automation after tag is added is not sending. Any advice? 

Hello, I’ve set up an automation in Many Chat but the automation is not working. We’ve refreshed permissions and it’s still not working when I preview and send a test. Any suggestions? 

Hello everyone.I’ve been using ManyChat over a year now and have several accounts on pro with AI supported. My messages on social media channels don’t show up even though there was a conversation. I am checking through my account’s dm’s and there are messages, but most of them are missing on ManyChat. When I check the ‘ https://status.manychat.com/ ‘ everything seems fine but its not. I would like to receive more according to what I’ve been paying for. Regards.

Hi, i have an italian manychat account.I would like to start sending sms. i know i have to connect Twillio, (i already have a twillio account) but right now i only have an american number to connect. Can i use it to send messages to italian users? 

Hi,Just built a bot for instagram. Works perfectly fine on mobile, but on desktop, the buttons just refresh the page instead of going to next action. Any clue?  

Hi ManyChat Team,I’ve set up an automation to clear a custom field for chat data collection, but it’s not triggering at all. I’ve tried refreshing and clearing the cache on my side, but the issue persists. Could you please check if there’s any problem or recent changes on your system?Thanks in advance for your help!