General Q&A

My client made a new post, but the automation for instagram comments to reply comment and dm wasn’t set up for that post yet. He got many comments, but none of them received a comment back or a dm. I’d like to kick off the automation manually for the people who never got their DMs for this post - is there a way to do that?The people who comment from now on will get the DM because the automation is now linked, but the people who commented previously got nothing.I hope there’s a way to manually kick these off retroactively without needing to do any manual work.Would appreciate any help - Thank you!

Hi guys, I have created an automation where a user DMs me "test123". He receives the first text, and when he clicks on the button, which onclicking is ideally triggered to send another message, does not work.I tried multiple times with multiple accounts, but it's not working. Trigger Word: “test123”IG connection type: Instagram LoginAny one else facing the issue of now 

How can I connect manychat to meta ads manager? The option to choose manychat as partner app is now gone. the only option is create template or use a JSON code. I tried to follow the guide in Manychat Instagram Ads triggerBut the information on the guide is obselete, because there is no option to choose partner app. Any info how to find the option?

I already went through this in detail: https://help.manychat.com/hc/en-us/articles/14281321942428-Instagram-Ads-Trigger#h_01J5X89X1VV5ZEZYGZQG65X1FH The instagram ad trigger is working and is live. It has the quick reply and works. When I come to integrate with the facebook ad manager however it does not show manychat under the partner apps.  I'm basically having the same problem highlighted here: https://community.manychat.com/general-q-a-43/partner-apps-not-available-as-option-during-ad-creation-4973?postid=15731#post15731 Any fix? 

I changed my brand and I need to change the display name and profile picture of my Whatsapp number. I already changed it on Meta's Business Manager, they approved it and issued a new certificate, but I can't figure out how I update that information inside ManyChat.

Hi Community,Does anybody know if it is possible to remove the "Skip" button for Date and time User input Thanks in advance!

when i try to send message to WhatsApp even user contacted me a few  minuets ago i got error i need best way for subscribed use so i don't have additional charges thankswhat i’m doing wrong here ? {  "subscriber_id": "#####",  "data": {    "type": "whatsapp", // "whatsapp" and "telegram" are also supported    "version": "v2",    "template_name": "test",    "content": {      "messages": [        {          "type": "text",          "text": "مرحبا 👋 هذا اختبار إرسال من Postman عبر ManyChat!"        }      ]    }  }}{    "status": "error",    "message": "Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 0h ago (more than 24 hours ago)",    "code": 3011} 

Hi,I have setup manychat autmation ‘Auto-DM from Comments’ for a reel and it works perfectly fine. However, the automation doesn’t work at all when the reel is boosted. How to fix this?P.S. I noted that meta creates a different reel ID for the boosted reel and perhaps that’s why manychat is unable to apply automation to it.. but at the same time, in Manychat’s documentation, it is written that it does work for boosted content. 

Hi everyone! 👋I'm running into a strange issue with my automation. In one of my flows, I added a message with just one button as a reply option. But when I test it on Instagram, two extra buttons show up — and those ones doesn’t exist in my flow at all.Here’s what I’ve already tried: Rebuilt the entire flow from scratch (no copy-pasting) Cleared the Instagram conversation and started fresh Double-checked that no other keyword, trigger, or default reply is interfering Made sure there are no other conditions, fallback paths, or user fields affecting the flow Even after all that, the mystery buttons still appears Has anyone experienced something similar? Any ideas what might be causing it?Thanks in advance for your help! 🙏

No matter what I do, Manychat is not working properly with my Instagram account. I’ve disconnected and reconnected multiple times. Does anyone know how to fix this issue? None of my automations are working and this has been a problem for weeks now

Hi everyone 👋I’m running a ManyChat → n8n → ManyChat automation that used to work perfectly fine until recently.Now, every time I try to send a message through the ManyChat API using n8n’s HTTP Request node, I get this error: 400 - {"status":"error","message":"validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}At first, I thought it was a permission or token issue — but after debugging, I noticed something strange:👉 The last digit of the subscriber_id sent from n8n is different from the actual subscriber_id shown inside ManyChat.Example: Actual ID in ManyChat: 25021534494149752 ID sent in the API request: 25021534494149750 That one-digit difference causes the ManyChat API to reject the request with “Subscriber does not exist”, even though the user is active and subscribed. How to fix 

Im not able to turn off IG auto reply message that with AI intention. Anyone help me please?

Hi everyone 👋I’ve been testing an automation where n8n connects to the ManyChat API using an HTTP Request node to send a message via Facebook Messenger.However, my request keeps failing with the following error:400 - {"status":"error","message":"Validation error","details":{"messages":[{"message":"Subscriber does not exist"}]}}🔧 Setup details: Platform: n8n Cloud Node: HTTP Request Method: POST URL: https://api.manychat.com/fb/sending/sendContent Headers: Authorization: Bearer <my_page_access_token> Content-Type: application/json Body (JSON): {  "subscriber_id": "{{ $('Webhook').item.json.body.contact_id }}",  "data": {    "version": "v2",    "content": {      "type": "messenger",      "messages": [        {          "type": "text",          "text": "Машаа Elite Pool Billiard Club-д урьж байна..."        }      ]    }  }}  ⚠️ What happens:The workflow runs successfully until the HTTP Request node, where I get the 400 Validation error above.I confirmed that th

Hey! Been having this occurrence where I set up a node to create a contact, and when the contact already exists inside our database on manychat, we try to retrieve their ID through a request to find subscriber by custom field, to then send a flow. The thing is, the output on N8N sometimes is “data - success”, with no info regarding the contact. Other times, id the is not found on the immediate previous node, but on some other one a few steps behind, so I’m always having to manually change the parameter so it can get the right info from a different node.But sometimes neither request display the contact’s info.I’m new to N8N, any help would be highly appreciated!  

Hello Everyone. I am having issue with google sheet integration. I want to save the information regarding button pressed by a user. For example, If a user selects from any of the three therapist name, I want their name to be exported to my google sheet that I have already integrated. Currently when I execute this, I am not getting the names in the sheet rather some distorted alphabets. Can any body help me in this regard? Thank you in advance.

I am struggling to send messages to a subscribed person on instagram. I am getting the following error:```2025-10-14T16:58:10.921-0600    ERROR   manychat/client.go:145  ManyChat API error response     {"status_code": 400, "response_body": "{\"status\":\"error\",\"message\":\"Content can’t be sent to the subscriber without a message tag. Subscriber’s last interaction was over 0h ago (more than 24 hours ago)\",\"code\":3011}"}```As you can see, the subscribers last interaction was 0h ago. The account this is connected to is a business and verified account.This is what the request is looking like:```{  "subscriber_id": "xxx",  "data": {    "version": "v2",    "content": {      "messages": [        {          "type": "text",          "text": "Hi there! "        }      ]    }  }}```My understanding is that it doesn’t need a message tag because it’s been 0 hours since the last interaction but I have also tried with message_tags.The flow i currently have is“User sends message” (I have it mat

Hey guys 👋Is there any way to connect Instagram/Facebook post comments with WhatsApp messages in ManyChat?I want people to comment a keyword (like “cat”) and then automatically get a message on WhatsApp instead of Messenger/IG DM.Any tips? 🙏

Is there any progress with the automation of TikTok comments?Because it's already working and active at GHL platform

Hello, We are stuck in this situation on meta panel, since about 3 weeksas you can see on the image, our account is under restriction becouse meta says that before we can start sending messages, the solution provider (Manychat) will need to verify our company.How can we manage to resolve this situation?Thank you for your support!

Hi everyone!I need some help with my automation setup in ManyChat using Google Sheets. Here’s what I’m doing: I’ve connected Google Sheets to my flow. I’ve divided my data collection into two parts: Part 1: When a user shows interest, I insert their info (name, phone, tag, etc.) as a new row in Google Sheets. Part 2: Later in the conversation, if the same user confirms interest and books a meeting, I collect their meeting date and time. Now, instead of adding a new row again, I want to update the same row from Part 1 with the meeting date and time. So basically — I want to update the user’s existing row (where their data was first inserted) instead of creating a new one.Can someone please guide me on how to update the same row in Google Sheets from ManyChat?Any step-by-step help would be great! 🙏 P.S: I have tried the update a row action but it is not working, it is adding another row and inserting the new data there.. adding screenshots below.   

Hi everyone,I am having issues with CAPI events not showing up in the events managerContextI am the admin of my fb page I have full control of my fb page, instagram account, ad account My instagram account is linked to my fb page and ad account I connected my ManyChat account to my meta business suite and instagram. Which automatically created a dataset and connected it to manychat I created a MC automation (see screenshot) It triggers on instagram DM It sends a CAPI event to meta. Using conversion type ‘LeadSubmitted’ I can see the being triggered multiple times (both total and unique triggers) I am not using a website, only instagram DM’sThe problemMy events manager is not showing any events (see screenshot) ManyChat support says that they are getting an error “indicating that your [facebook/instagram] account is in a restricted region”. In other words, MC is saying that MC is sending the data to meta, but meta is limiting the data due to EU gdpr restrictions Interestingly, when w

Bonjour l'équipe ManyChat, Je me permets de vous contacter car j'ai besoin d'assistance pour changer mon compte Instagram lié à mon compte facebook et many chat. En effet lorsque je connecte le channel Instagram il se connecte automatiquement à un de mes deux comptes et ce n'est pas le bonJe vous serais reconnaissant(e) si vous pouviez  m'aider à changer le compte Instagram qui se lie automatiquement lors de la connexion de la chaîne avec many chat .Je vous remercie par avance pour votre aide précieuse et reste à votre disposition pour toute information supplémentaire.Cordialement,

Currently, I have several accounts with sequences that are not working — they don’t send to any customers. I’ve used this same sequences setup for many customers before, but after September, this issue began to appear.I configured it to send a message once every two days, but it didnt sendHowever, I can still send broadcasts without any problem.

Hi, Whenever I try to make a new comment to DM automation for Instagram on my free ManyChat plan, I keep getting this error message: You've reached your automation limit. I have only used 2 different keyword triggers, have 7 live automations, and I’ve engaged 95 contacts. I have no clue why my free plan is no longer working. Any ideas?Thanks!

Подключила бот, но он не реагирует на ключевые слова - ничего не отправляет. И не могу найти вкладку с биллингом - помогите, пожалуйста Translation: I connected to Manychat, but it doesn't respond to keywords—it doesn't send anything. I can't find the billing tab either—please help.