General Q&A

Hi there. All of my automations stopped working today. I have refreshed my permissions several times. I received zero warnings from Instagram / ManyChat. I have been trying to reach someone and am coming up empty. Does anyone know what I can do? Everything was working until 1130AM EST and then suddenly just stopped.  TIA!

The current Search in Inbox for Manychat Desktop doesn’t work.So here you can see I have an open conversation with a person called Olatz: However, when I search for “olatz”, I get no results: In the conversation with Olatz I even mentioned her name, so it’s not just in the Contact name but also in the conversation itself: However, still Manychat returns NO RESULTS.Support replied that the search functionality in the Inbox is designed to lonly through  messages sent by your contacts, not messages sent from Manychat — whether by a team member or a Live Chat agent.But it doesn’t make any sense. I cannot believe this behavior is by design, because if it is, then the whole Search feature is useless. No search works like this.And in the phone it works! If I search for “olatz” in my phone, it returns me the contact: Can anybody from the Product Team take a look? Because this really needs to be improved.I cannot believe I’m paying 99$ for a Search that doesn’t work.Thanks,Ángel.-

Foram cobradas 06 parcelas de 10 dolares por um disparo em massa que não saiu no dia e nem no horario programados, sendo que tinha menos de 1000 leads e esse disparo seria gratuito. Foi cobrado o valor de 15 dolares pelo Plano Pro e mais esses 60 dolares. Pedi cancelamento do Plano e solicito reembolso imediato. Entrarei em contato com o banco amanha cancelando essas cobrancas indevidas. E não há como encontrar pedido de reembolso no site do manychat. Não quero mais os serviços. 

Hi :) I direct message people with a link to a resource when they comment on a post. The message stays the same, but the link changes with the keyword. At the moment I have around 30 different automations for each keyword and resource, and 10 auto-replies for each. It’s growing fast, and changing the message template is a nightmare. What’s the best way to contain this into one Automation flow?Gemini suggested integrating with Google sheets, looking up the keyword, returning the row’s value, and then inserting the return value user field into the message. In the below flow, I have the Get Row By Value mapped between Google Sheet fields and Manychat user fields, but the user field part of the direct message is coming up blank.Maybe I need to add steps to save the comment (I think known as user input) to a user field used to lookup, and then use the lookup user field to Get Row By Value, and then write the lookup value to another user field?Am I on the right track? 

Hi! So I'm new to MC. I want to create a simple flow to capture phone nr of a lead that sendig us a dm.So I made a flow with the trigger send msg contains "sporten”. Then a question with 3 quick reply buttons.When I test this in preview it works. When I test it with the QR code, nothing happens. I got send to the DM screen but nothing happens.Looking for some help, thanks! 

Good afternoon! Are there any updates regarding the extension of the discounted plan for users from Ukraine? Or will it end, as previously stated, on June 30, 2026?

When I use Inbox in my phone and click on the “Templates” icon, Manychat displays a list of all the available templates along with a preview of each of them, so you know what it contains.However, when you are in the Desktop, you only get a list with the names (without preview), which makes it very hard to choose the right template when you have a lot of them: Plus, when you click on one it doesn’t appear in the chat so you can verify it’s the right one before sending it. Instead, it’s sent immediately.I’m I missing something? Because the current Desktop experience is horrible.Thanks,Ángel.-

Recently, I can’t reply the message anymore, the premission change it as “Admin”, and I do refresh the premisson but it shows “You have insufficient rights to chat with the contact. Please reach out to one of the page administrators.”…. Do you have experience it? How I can solve it as well? Ready needs help, thanks a lot!

Hi, I have created an account with Many Chat via my Meta Business suite and added both my business Instagram accounts. When i go to the Many chat dashboard, it asks me to add an account, and then takes me back to the “connect via meta business” Can anyone help here? 

Everything I’ve seen tells me this is so easy and the best thing to use! I’m having nothing but issues! I created my account, linked my Instagram and Facebook messenger and set up a bunch of automations. My mentor messaged me last night and the automation worked! NOW, I can’t find that automation to edit it because I don’t like how I wrote it. In the process of everything, I think I may have disconnected Facebook because it keeps showing up with the email address that is on that account and not the one I used to sign up for this site. I tried to log into the website and NOTHING I did is there and I feel like I have multiple accounts at this point. The app on my phone is telling me that I need to connect Facebook, but when I go in there, it tells me I’m already connected. I don’t know if my detail was thorough or not because I’m just so frustrated. I got an email saying that a lot of people get tripped up at this point, and I came onto the site thinking it would walk me through what I d

Hey guys! I’m a social media manager for @banjobenclark and the feature I use the most is the DM from a comment. So usually it’s goes “comment BANJO and I’ll send you the link to this weeks lesson”. The auto dm from comment template doesn’t allow me to send a link in the first message to that person so for FB & IG, I just start from a blank canvas and set the trigger to “user comments on post” and fill everything out from there.For the most part, these work pretty well but there’s been a few posts where I’ve noticed it doesn’t reply to everyone that comments the particular word. I saw on a help page that sometimes the automation will bug out and not comment back to the user but the DM will still send, however this is not the case. This has happened on both IG and FB.How do I get my automations to work for 100% of the users that comment the keyword? 

Me again!When I test an automation in Messenger (not manychat), I can only do it once. It won’t fire after that. Is there a way to reset it so I can test as many times as I need to?Doing FB post comment to messenger. Thanks

Hello,It works. I tested in messenger instead of Manychat and it did validate.  I am working on an automation that asks the lead for their phone number. Isn’t manychat supposed to validate the phone number to see if it’s formatted correctly? And give an error if not?When I test it in Manychat, I can put in anything (xxx) and it will just move to the thank you message.Is there something in the settings I have not set correctly? Any help would be appreciated.  

I just received notification from Manychat support that I've been permanently banned from the platform. Since 2025, I've been having problems with Manychat accounts being disconnected and suspended. This wasn't affecting my Instagram account where I used Manychat.It started in early 2025 when I tried to access my Manychat profile and the platform returned an "Access Denied" error. Upon contacting support, I was informed that my account was suspended for violating the rules and policies of "Section 7 - Prohibited Uses". When I questioned support, they told me they couldn't disclose the exact reason my account was canceled.I read all of Section 7 - Prohibited Uses and there was nothing that violated any rules or platform policies. But I understood and moved on. I created a new account, and that's where my HELL began for over a year.Every time I created an account, it was banned hours or minutes later. I kept messaging support to understand the reason, and they always said the same thing:

I am writing to report an issue I have been facing while trying to renew my subscription.My account is based in India, and I have been attempting to complete the renewal process for the past several days. However, despite trying with 6–7 different debit and credit cards, the payment consistently fails, preventing me from renewing my subscription.I have already verified that:The cards are active and functioning normally for other online transactions. Sufficient funds/credit limits are available. International and online transactions are enabled where applicable. Multiple payment methods have been tested, but the issue persists.As a result, I am unable to continue my subscription despite repeated attempts.I would appreciate it if you could investigate this issue and advise me on the cause of the payment failures. If there are any alternative payment methods available for users in India, please let me know.

Im trying to connect to Messenger via the meta conversions api. Ive added my dataset id & token but when I click enable it shows an error ‘something went wrong’ There is a also warning on the Messenger settings page: EU and Japan Privacy ChangesYour Facebook page was affected by the European Union Privacy Shield updated law action. This means your page was either created from EU or Japan, or has an admin from EU or Japan. This feature is no longer available.I’m in the UK so its not EU or Japan so I don’t know if this warning is affecting anything or not. Any help would be appreciated. 

Hi, I have an automation called and I am trying to set it up so people get automatically subscribed to Kit. It doesn't seem to move the contact from IG into Kit. Attached are some screenshots!Can someone tell me what I am doing wrong?

Hello ManyChat Support,I am the owner of the Instagram account "ginkofarm".When I try to connect my Instagram account to ManyChat, I receive a message that it is already connected to the workspace "XEMMOPT". I no longer have access to that workspace and cannot manage the connection.I am logged into ManyChat with the Google account ginkofarm1@gmail.com, but my Instagram account is still showing as connected to XEMMOPT.Could you please help me disconnect the Instagram account from the old workspace or transfer access to my current ManyChat account?I can provide any information needed to verify ownership of the Instagram account.Thank you.

every time i request a demo or contact to get support for my account i just get an email back about manychat’s elite program which im not even interested in. and no one even replies when i respond to that email about elite. im paying for the pro plan too and having a frustrating time getting support. running into issues with my automations set up here and need help!

I continue to have people message me that they cannot see the links I am sending in the automation. They can see my message in the blue box, but they do not see the links below that. Any thoughts on why this might be happening? 

Instagram handle isnt clickable in DMs I started Auto DM from comments for following 

I saw that there’s a new option to send PDFs directly, so I was excited to try it. I set up a new automation, with a keyword trigger, and dropped in my PDF. There are two issues when testing. First, the link looks like this (there’s no thumbnail or file name): Second, when you click on the PDF, you get this message in Safari:I don’t like that at all, It looks very spammy and doesn’t match the PDF link. I guess Meta is doing something to the  URL but is this normal? Is there a way around it? 

Hey Guys, I am running facebook ads and on the facebook it showing that we have 100+ message today but only 3-4 messages total are in.  

Hi team,I have ManyChat connected to WhatsApp Cloud API and I’m running Click-to-WhatsApp ads from Facebook/Meta.Here’s the issue:Meta Ads Manager reports 134 conversations started. WhatsApp Manager shows 163 messages received. However, ManyChat only shows around 70 contacts/conversations.Important notes:The WhatsApp number is correctly connected to ManyChat. Ads are properly linked to the correct flows. Meta only counts conversations when users actually send a message, so this is not a click issue. WhatsApp confirms the messages were received. This suggests ManyChat is not capturing all incoming WhatsApp messages.Could you please help me verify:If all incoming webhook events are being received by ManyChat. If there could be a webhook conflict or missing subscription. If there is any known issue with WhatsApp Cloud API message syncing.Thanks!

Hey everyone, hoping someone has run into this. I've set up Instagram comment automations with specific keyword triggers (also using a ManyChat template for one of them), and the automations are responding to comments that have nothing to do with the keywords I set, and it’s happening to post that have nothing to do with keywords.Things I've already checked or considered:Match type on the keyword (contains vs. exact) Whether multiple automations are listening on the same post Whether the template I imported brought its own triggers alongHas anyone else hit this with the comment-reply automations, especially when combining a custom one with a template? Curious whether it's a known bug, a setting I'm missing, or something with how Instagram is passing comment data through the API right now. Any guidance appreciated.