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General Q&A

Any questions you have about using Manychat.

2,468 Topics
4,690 Replies

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2468 Topics

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bubba76819

asked in General Q&A

ManyChat to Awber using Make

I want to use Make (Integromat) to grab my subscriber email from manychat (from Facebook) and send it to Aweber. I’m doing this with Zapier, but can’t figure out the custom field parameter to use for Make. Anyone have this built out or have any suggestions?

Privacy setting issue on Instagram

Has anyone experienced testing out commenting on a post and receiving a blank message? Is this for a privacy setting? If so, how do we fix?

17 days ago

saradakronyUp-and-Comer

asked in General Q&A

Google sheet error

If you have the time and energy to help me that would be great ❤ I have set my steps well after following tutorial, but still gives me this error {{cuf_12023943}}

334

17 days ago

kontikyUp-and-Comer

asked in General Q&A

Deletion chat converstion after some delay

Hello,Whether it is possible to delete whole chat conversation (or clean chat history) with user automatically after some delay? I need ability to limit my content availability for user for some time only.I tried to use “Delete Contact” action in the end of my automation but it doesn’t work as needed.

291

17 days ago

asufiyans

posted in General Q&A

Automation Pause duration Not workting

Hello Everyone I want to pause my automations, After a customer sends me Match Keyword (like Hello, Hi, Menu) He/She will get one Automation in a day. Next day when He/She Sends me Match Keyword (like Hello, Hi, Menu) get automation again. I think my Pause Duration no working(I put it 24hr).

121

17 days ago

KaylajaynewrightUp-and-Comer

asked in General Q&A

diff Ig

Hi there! Quick question, maybe someone knows.. I have multiple IG accounts and I want to automate a different one than the one on display. Do you know how I can switch or edit it? Please n thank you!

283

17 days ago

nursemicheleUp-and-Comer

asked in General Q&A

Dead Links w/i body of DM on IG - Help

When I post a trigger, and then see what people get in their DM on IG,I am shocked that links w/i the body of the text, are DEAD, and cannot be accessed. Please advise. I need to be able to share multiple links to studies, w/i the body of the text, while still sharing a link button

251

17 days ago

judegrafUp-and-Comer

asked in General Q&A

Searching my messages

I have a facebook ad set up to respond this to users who click through it:Awesome! Thanks for answering(: How can I search my conversations on manychat for all conversations that include that? When I paste that in the search bar, I get no results. I basically need help seeing the leads that come in through my facebook ad. Please helpThank you,Jude

issue connect Facebook Messenger, but it gets stuck on "Connecting..."

I'm trying to connect Facebook Messenger, but it gets stuck on "Connecting..." Do you know how to fix this?Trato de conectar Messenger de facebook, se queda en el estado “Conectando...” ¿Saben como se soluciona?

Variables not working

Hello, I’m currently trying out manychat and i’m on the free plan. I’ve built my messenger bot and when I preview the bot the variables e..g, first name which i opted to be saved in system field. It just comes out as {{first_name}}. Also, I’m building a bot for generating a quote. I’m using custom bot/user fields(number) and it’s basic calculations like “increase value by x” . Now when the bot shows the final number it shows up weird e.g. {{cuf_1093894}}.Please assist with this. Thanks in advance.

2392

18 days ago

rodrigorogersonUp-and-Comer

asked in General Q&A

Voltar pra conta free

Quero voltar para conta gratuita e não consigo, fala que meus contatos ultrapassou os limites de 1000 gratuitos. porem ja apaguei os contatos e continua igual

I want help , i am not able to connect facebook page to manychat, connect lost error is there, whatsapp is already connected.

green tick for WhatsApp

Hi there, is there a feature or a way in Manychat to apply for the green tick for WhatsApp Business account in Manychat?We tried but we couldn’t find it in our manychat account. Appreciate if someone who can share on this. Thank you, WS

672

18 days ago

Arman ShayanChannel Explorer

asked in General Q&A

Stop Export Contact Data

Hi Community, I exported all contacts in this way 👉, but I have a lot of them and I need to stop it, but it doesn’t work, I deleted the automation, took away tags from the contacts, but I couldn’t stop it

auto distribution does not work

good afternoon, auto distribution is not working although according to instructions everything is done correctly leads are not assigned with not assigned, although the function is enabled

192

18 days ago

KelseyUp-and-Comer

asked in General Q&A

Auto-Assign Not Working

Hi MC Community!For some reason, our Auto-Lead assign is not working properly and messages are automatically moved into the ‘closed’ section. The auto-assign is turned on, as well as the option to automatically open conversations for every new message. Some of them are working, and others are being automatically moved to ‘closed’ and staying ‘Unassigned’ Has anyone else experienced this before and know how else we can trouble shoot to fix the issue? Thank you!

Having trouble connecting Manychat to Facebook

I have a Facebook Business Account connected to my Instagram Page. My Manychat account connected to my Instagram - but my Facebook page is not popping up. When I went to Business Integrations to give ManyChat access to my permissions and settings, Meta would not let me save it. This error message kept coming up despite my selecting the appropriate boxes. Any suggestions? Should I just delete my ManyChat account and start over??

Problemas com automatização

Não consigo postar mais de 5 conteudos sem ter problemas. Faço a postagem no instagram e testo pra ve se ta funcionando e não da certo. Ja faz uns 5 dias que estou vendo videos e lendo mas infelizmente não achei nada que me ajudasse.Tenho conta no facebook vinculada e atualizei o instagram com o manychat. Alguém caridoso pode me ajudar??

19 days ago

JessAguirre174

asked in General Q&A

Manychat Elite Package

I have put in two requests to hear back from Manychat about more info on the Elite pricing subscription and have not heard back. Just looking to see if anyone else has had this issue, and see how to reach anyone from Manychat to ask about it? Very frustrating!

Hello all, we are new here. We are trying to figure out how to track track keyword when we use the same one “get started “on all of our posts to know where our increase/leads are coming from. Is there something that I’m missing that I’m not seeing so we can learn how to set this up. I didn’t think I’d have to make a different keyword for every individual post because that would be really, really hard to track And confusing . Please advise comE across this with a solution :) Thanks 🙏🏻 Stephanie

101

19 days ago

emilybucknell

posted in General Q&A

Wrong messages gets sent!

I think I’ve solved this! Don’t worry :)

Is there a way to connect a cusom SMS provider and not Twillio?

I am looking for a way to connect my own israeli sms provider, is there an existing easy way to apply that? or i just need to work with the API’s?

Turn off default reply for open conversations

How do I turn off the default reply when I have an ongoing conversation? It is really weird when that comes up while I'm in the middle of a conversation

ManyChat External Request - IP Address

I am attempting to set up an automation that involves an external request to send data via API to an outside platform. Is there a way to determine the IP address from where the API call used for the external request will originate? This other platform could potentially require the server’s IP to be whitelisted in order to allow the API calls to come through

Google Sheets Integration

Hello, ManyChat Community!I am looking for assistance with generating unique IDs for each new row inserted in Google Sheets after users complete a flow in ManyChat. Here’s what I have set up so far:Google Sheets Integration: I have a Google Sheet where I want to insert new rows based on user interactions in ManyChat. Insert Row After Flow: A new row is added automatically after a user completes a specific flow in ManyChat. Unique ID Requirement: I want to generate a unique ID for each new row that is added to the sheet.Specific Requirements:The unique ID should be formatted consistently (e.g., GL-0001, GL-0002, etc.). I need guidance on how to implement this using Google Apps Script or another method to ensure that the unique IDs do not duplicate.If anyone has experience with this or can point me in the right direction, I would greatly appreciate it!Thank you!

121

19 days ago

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