General Q&A

The current Search in Inbox for Manychat Desktop doesn’t work.So here you can see I have an open conversation with a person called Olatz: However, when I search for “olatz”, I get no results: In the conversation with Olatz I even mentioned her name, so it’s not just in the Contact name but also in the conversation itself: However, still Manychat returns NO RESULTS.Support replied that the search functionality in the Inbox is designed to lonly through  messages sent by your contacts, not messages sent from Manychat — whether by a team member or a Live Chat agent.But it doesn’t make any sense. I cannot believe this behavior is by design, because if it is, then the whole Search feature is useless. No search works like this.And in the phone it works! If I search for “olatz” in my phone, it returns me the contact: Can anybody from the Product Team take a look? Because this really needs to be improved.I cannot believe I’m paying 99$ for a Search that doesn’t work.Thanks,Ángel.-

I have nothing else to say but that Manychat got my Instagram account banned. 

MorningI am having trouble connecting my account to HubSpot and MailChimp. Can someone pls help me understand; in simple terms?What does this mean?Step 2Set Email Field What email address are they asking for?

Hi everyone!I have an active automation in Manychat where I use the WhatsApp ID ({{wa_id}}) as a variable to trigger other actions.I’ve noticed that, with the recent WhatsApp changes, some contacts are now coming through with their username/profile name instead of their phone number.When the wa_id contains a phone number, the variable is saved correctly. However, when it contains a username, the value is not saved properly. In that case, the variable is saved literally as:{{wa_id}}instead of storing the actual username received.This is affecting some of my automations because they rely on this value to work correctly.I’d like to know if this is a current Manychat limitation or bug that needs to be fixed, or if, due to these WhatsApp changes, I should be using a different variable or adjusting my automation in some way.Has anyone else experienced this issue?

Just enabled Manychats for instagram, but for some user when they comment down the post, the automations message doesn’t trigger. Some account works, some doesn’t. Any idea why guys? note: Already refreshed my instagram permissions 2 times.

This was working fine a few days ago but now when I Preview the Automation for Facebook Messenger I only get past the first questions and then it just hangs and does not advance. I have refreshed Facebook permissions and no change, and have also checked that the automation is published and live. See screenshot. I have to believe it has something to do with Facebook since this automation worked fine the other day. Any help is appreciated!! 

Hi Everyone!A quick question about whatsapp and pricing plans.Does the Active Contacts limit included in the plan count WhatsApp contacts as well, or only Messenger / Instagram / other channels?Specifically:1. If the same person contacts me on Instagram and on WhatsApp, are they counted once or twice?2. Is a WhatsApp contact counted as "active" only when they interact within the billing month, or as soon as they are in my audience?3. Do WhatsApp contacts I import (rather than ones who message me first) count towards the limit?I'm already using Manychat for Facebook and Instagram and I'm evaluating whether to move my WhatsApp automation over as well, so I need to understand whether that would push me over the included threshold.Thanks!

Trying to get my Instagram Professional account connected and I keep hitting this Meta error:"Your account's future activity history off Meta technologies is currently turned off."The frustrating part: the "Connect future activity" setting this error points to seems to be gone since Meta's June 9 update. There's a new one now called "Activity from other businesses," and I already set it to Allow, but the error still won't go away. Feels like there's no actual toggle left to fix it.Is anyone else running into this after the June update? And has anyone found a workaround that actually clears it? Kind of stuck here and would appreciate any pointers.

ya vi este mismo problema en la comunidad y no encuentro solución, solo unas respuestas de AI que no sirven para nada.al momento de vincular Facebook messenger en mi cuenta PRO, se crea de inmediato una cuenta de Manychat y me saca de mi cuenta pro y se abre la nueva cuenta.no puedo vincular messenger porque ese mail esta ya vinculado a otra cuenta de Manychat y automáticamente me cambia de cuenta.porfavor necesito ayuda humana, he enviado muchos mail y estoy PERDIENDO CLIENTES IMPORTANTES POR ESTE PROBLEMA. Gracias.

Hello Manychat team,Please escalate support ticket #548832 to the WhatsApp/Billing technical team. Our production WhatsApp number cannot be onboarded to a new official coexistence provider because an orphaned Manychat association remains in Meta's backend.Current state:- The WhatsApp channel is already deactivated in Manychat and Manychat only shows the Connect button.- Manychat has been removed as a connected app and partner in Meta.- Meta shows zero visible partners on the WABA.- Meta Billing Hub still shows “Allocated from: Manychat” with status “Access removed.”- In the WhatsApp Business app, Settings > Account > Business Platform shows no current partner and no Disconnect option; it only offers the QR connection screen.- Meta Embedded Signup returns error #2655093 saying the WhatsApp Business account is already shared with a partner.- WhatsApp Support ticket #939551469170005 has already been transferred to their specialized team.The standard UI removal steps have been comple

Hola a todos. No puedo obtener la fecha de cumpleaños de los usuarios por instagram, El calendario no funciona. Alguno sabe como lo puedo resolver?

Currently for the CAPI to work properly, we need to ad CTWA trigger for every single ad we use on our campaigns. This is simply not sustaible at scale, what happen when we use dozens of ads per campaign, adding more variations and angles every day or week.I’ve seen in other competitors that this is not the case, CAPI works just fine with leads coming from ads. Having no need to add a CTWA trigger to get workflow working as expected.Please, we need ASAP. It’s vital in the new age of Meta Ads.

I have defined a domain in manychat that was verified but i have an issue , Each email go to spam folder,How can i define it to go to my inbox ? I have defined all needed records in my domain account

Hi,I’m unable to reactivate my ManyChat Pro subscription. My previous subscription ended on June 8, 2026, and all invoices are marked as paid.When I click “Return to PRO,” I receive the following error:“Sorry, we cannot renew the subscription right now. Please contact our friendly support to proceed.”I have also tried clearing my browser cache and logging in again, but the issue remains. Could you please check my account and let me know how I can reactivate the Marketing Automation Pro plan?Thank you.

Hi everyone,I built a flow that's supposed to collect the user's phone number before sending them further messages/content. However, it seems the flow is skipping the phone number request step entirely and sending the message directly, without ever prompting the user to enter their phone number.Looking closer at the flow logic, I think I found the issue: I have a Condition step that checks "Phone# is unknown" after a "Waiting for phone from contact" action. But it looks like BOTH branches — the one where the contact never responded/phone is unknown, AND the one where the contact doesn't match any conditions — eventually merge back into the same Action step and continue into the same next automation. So contacts who never gave their phone number are being treated the same as contacts who did, and both get pushed forward into the next automation/message.Out of ~18,600 people the message was sent to, only 97 actually responded with a phone number — so this branching issue is affecting the

I'm having trouble getting my Manychat automation flow to work.Here is the context:My sales funnel follows the classic model: I sell a low-ticket product, followed by an upsell offer for customers who purchase the low-ticket product.I offer the low-ticket product to prospects through a WhatsApp approach, sending a message to the buyer immediately after the purchase is confirmed. The idea is to use the Manychat platform for this purpose.To receive the webhook from my sales platform, I use the Make automation platform (make.com).My Make automation flow is set up as follows: The sales platform sends a webhook to Make; Make receives the webhook via URL and passes the information to the Manychat Create Subscriber module within Make. The phone number and WhatsApp information are passed in order to create the contact in Manychat; From the Create Subscriber module, the flow continues to the Send a Flow module. The Subscriber ID and the ID of the automation to be triggered are passed here.

Hi, I’ve been trying to resolve an issue on my messenger automation. After the user click the button/ quick reply, the next step or message is not firing or sent to the user. Unfortunately, I can’t find a workaround to remove the button in the greeting message.

Issue:I am unable to connect my Instagram account to ManyChat no matter what I try, and I keep getting the message "Request Sent". All the settings are correct. I was previously connected through the ManyChat app, but after Log Out, I can no longer reconnect.I followed the instructions in Facebook Business Suite, and everything is set up properly. However, every time I try to connect, the "Request Sent" error appears and the connection still doesn't work.Please guide me on what I need to do to resolve this issue

This service worked quite okay as long as I paid, then I downgraded to the free version, as I was not needing it.After that, I spent days trying to figure out how to make this work. And it has escalated a set of new problems.Is there a competitor service for this that makes this service actually fun and easy to use? I think if a service needs community help pages and does not allow tickets to direct customer service, it's just not what I expect for a service I pay for. Or am I just super old-fashioned?I am starting to hate this.

Hi everyone.Just looking for some help as my automations for both comment to send a dm and say hi to new followers are both not firing when I get new followers or comments. Any solutions to this?Thanks!-Nathan Jaworski

Since Friday this data collection block hasn’t been working and people haven’t been able to supply their email addresses or phone no.’s? Is anyone else seeing issues with the email/phone no. data collection prompt?

This is driving me crazy.I set up an automation flow to trigger when a user puts a specific word as a comment on any post. My flow looks (to me) exactly like the example that manychat provides:1. Trigger on the keyword in a comment to a FB post or reel2. Respond with a private reply with an “OK” button3. Clicking the button takes you to a request for an email address4. there are more steps but I can’t get there The trigger is firing and the private reply message with the button shows up. I click the button and nothing happens! On the automation flow I see 100% CTR for the button but 0 Sent for the next step requesting the email address.I’ve refreshed permissions many times, The flow is published. But nothing ever happens. 

I was a manychat user back in 2018 and I stop using it, now that I am back, everything is so different. Anyone willing to help me navigate around Manychat so I can quickly get up the speed. Of course I will compensate you for you time. I want to connect it with my Ads on Meta and also get phone numbers or maybe invite them in my skool community or Whatsapp Group. Use Broadcast the right way without violating the rules etc. Let me know.

¡Hola a todos! Estoy intentando vincular un número de teléfono a Manychat mediante la API oficial y quedé trabada en el paso final con un error de Meta. Ojalá alguien de soporte o de la comunidad me pueda orientar porque ya agoté todas las opciones técnicas de mi lado.El contexto: Ayer sufrí el bloqueo temporal de SMS ("Solicitaste el código demasiadas veces"), por lo que dejé descansar el sistema más de 24 horas. Hoy retomé el proceso de vinculación. Llegué al paso final y elegí la opción de validación por "Llamada telefónica". La llamada ingresó perfectamente, pero al introducir el código, el sistema falló. El error exacto: Me aparece una alerta en la ventana de Meta que dice:Error creating WhatsApp business profile with BSP provided phone number. (#2388138:019fe8ea-5069-7faf-b0d0-0b3e923ff477)Las soluciones que YA implementé y validé: El número está libre: NO está activo en ninguna aplicación física (ni WhatsApp normal ni Business). Hice el proceso de Ajustes > Cuenta > El