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General Q&A

Any questions you have about using Manychat.

2,408 Topics
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amyahlom334

asked in General Q&A

Trying to create a quiz for my client with quick replys

Hi there,I’m trying to create a survey in manychat with mutiple choice and quicky replysSometimes the answers are not short but quicky reply’s on a multiple choice is limited to 20 characters.Do you have any suggestion? Thanks alot

¿Como puedo cambiar una cuenta de instagram por otra?

Hola! Tenía Manychat enlazado a otra cuenta la cual he eliminado y no soy capaz de enlazarlo a la otra, me sigue apareciendo la anterior cuenta.

Instagram - multiple accounts

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

5133

18 days ago

silicudaChat Surfer

asked in General Q&A

How Do I Transition from Facebook Lead Ads Default Chat Template to ManyChat Automation?

I am running Facebook Objective > Lead Ads.When you run this way, you cannot select manychat integration. So what I am trying to do is, use the default chat, which is working great so far -- and then have manychat takeover after they engage the default chat bot.I am having problems though, with manychat taking over after they talked to my facebook ‘default template’ , I’ve used the “user sends a message” … and its not working too well.any better ways to do this? id prefer to use the above objective

Help me pleaseI create a sequence with existing reply. and now the message sent twice

What happens when a user ignores the buttons and writes text instead?

Hi there guys, I’m a newbie to manychat.I want to ask, let’s say I create an automation and put a step with two buttons.The user than ignores the button, and writes a message of his own.How do I deal with this scenarion?Thanks alot!

I can't connect to Instagram

Hi, please help me. I can't connect to Instagram. I get an error when logging into the Manychat app on instagram. Can you please advise me what to do ? Thank you

AI Step Context ( using customer user_fields )

seems the AI step is not getting the right infomation. lets say i have a user field called (text)Cleaning_Price : 2500and i ask the ai step this..GoalAsk the user what he needs to know and try to find in our documents or customer fields what he is looking forScriptDeliver to user a detailed response to the questions . If you don't know the answer, look into user variables fields{{cuf_11968541}} and {{cuf_11968540}} ContextVilla #10 information:-Code for door is 1234-Garbage is just outside the gate there is a small locked door with 2 bins inside, drop garbage there-Internet Access is bob and password is 12345-Services by 3rd party are: Maid Massages: she comes with her massage table Chef : Free with a monthly rent ;)Cant figure how to get the pricing from the fields..

duplicated instagram automation

It happens to me that my Instagram followers receive the message in duplicate and it is very disturbing, is there a way to deactivate the automation once it has been sent so that they do not receive it in duplicate

342

19 days ago

FoliowebUp-and-Comer

asked in General Q&A

Email compliance details RGPD

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

How to set up many chat in messenger

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger.

Not Turning On/Saving Trigger

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

Extra users for Pro plan

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all?

20 days ago

reyanshhrahul

asked in General Q&A

NOT Able to renew my subscription.

Hey, I have added my internationally enablesd credit card which is working on all the service provider like, convertkit, zoom etc. Only manychat doesn’t renew. Everything is working perfectly on my credit card’s side.Even I’m unable to pay them through link, how to get this sorted?It just feels like, Manychat itself don’t want their customers to renew the subscription.

171

20 days ago

frenchgourmetstravelUp-and-Comer

asked in General Q&A

How to trigger a flow that starts with a IG Message "within 24 hour window"?

I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

524

20 days ago

zedUp-and-Comer

asked in General Q&A

How to remove people i dont want from automation

Hi all!i have a lot of people who keep triggering automation without taking any steps. How do i remove them ? I tried pausing automation for them from contacts … but they still keep triggering the automation. In deleting contact i see that it shows … “until they message you again” … I dont want them to ever trigger the automation for them What am i missing ? Regards

Can same email be used more than once by customers when adding them as contacts?

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

Error in my first automation - Automation doesn't work

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.

191

20 days ago

Erick SampaioUp-and-Comer

asked in General Q&A

Número de membros da equipe

Gostaria de saber se existe um número limite de membros da equipe na versão Pro. Preciso colocar 30 membros em uma conta, é possível?

273

20 days ago

sf3636Up-and-Comer

asked in General Q&A

How do I set up smart delay

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?

1343

20 days ago

Elena elfUp-and-Comer

asked in General Q&A

smart delay is bot working

The automation is not working correct. my automation consist of 5 smart delays (so during five days follower have to receive massage in instagram direct). but on the third day followers stop receiving massages . so smart delay just not working. And it is happening everytime, even if i update my automation. what is the problem?

20 days ago

airtouchUp-and-Comer

posted in General Q&A

Issues Connecting WhatsApp Flow to Meta Ads

Hi everyone!I’m trying to connect my WhatsApp Flow in ManyChat to my Meta ads. The idea is that whenever someone clicks on the ad, it directly starts a conversation on WhatsApp and triggers the sequence. However, when I select WhatsApp as the ad destination, I receive a notification indicating that it only works with a WhatsApp Business account.I saw a video which explained that we need to use traffic campaigns and add a website.But even when I follow this video and use a link shortener, I get a notice from meta saying that I can´t use a WhatsApp link and should choose WhatsApp as the ad destination. I have my WhatsApp Business API properly set up and linked to ManyChat, but I’m unable to proceed with the ad configuration.Has anyone encountered this issue? Any tips on how to successfully connect my WhatsApp Business API number for ads in ManyChat?Thank you!

Help Needed: Meta Account Restriction After Connecting ManyChat

Hi everyone,I recently connected ManyChat to my Facebook Messenger for my business page, but before even sending any messages, my account was restricted by Meta due to suspected automation issues. They cited automation violations, but I hadn’t run any chat sequences yet.Has anyone faced a similar issue, or can you provide advice on how to resolve this and stay compliant with Meta’s guidelines? Any insights would be greatly appreciated!Thanks in advance!

No tengo la opción de anuncios en instagram

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

How to Prevent a Question Funnel to send again to the same person?

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.

251

21 days ago

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