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General Q&A

Any questions you have about using Manychat.

  • 3,437 Topics
  • 7,063 Replies
3438 Topics
Alexandre Kenzo
Alexandre Kenzo
asked in General Q&A
Bot answers Instagram comments, but not messages. How to fix this?

Some Instagram automations weren’t working while others were. After some testing, I think I’ve nailed down where the problem is with this automation:Quick response shows a 10% CTR, but the message after it has been sent 0 times. Therefore, I believe the problem lies in the bot interacting with the messaging system in general.Other additional details of the situation:Comment trigger automations work perfectly fine, if the Bot is set to reply to a comment. Comment trigger automations will work partially if the Bot is set to reply to a comment and then send a message on its own: the reply will go through but the message won’t. (As per the image.) Message trigger automations don’t work at all, regardless of what comes after it. The Opt-In has already been set. Instagram Permissions have been refreshed. When trying out the Preview feature, it works in ManyChat but not in Instagram - after sending the three-digit number, the automation does not respond.Would like to know if this is a known i

181
Fabio Gaulke
Ebussey27
Ebussey27Up-and-Comer
asked in General Q&A
What's the point of paying for these contacts if I can't message them?

Will someone help me understand the point of paying for all of my contacts if I can’t contact them? Since they got rid of paid messages, I can’t message my 26k people in FB Messenger.

272
Ebussey27
Fla Barbieri
Fla Barbieri
asked in General Q&A
People are saying that the link they receive isn’t clickable

Hi there! I need a bit of help.I’m using an auto-reply in Direct Messages that sends a link as a button whenever someone comments a specific keyword on my post.However, many people are saying that the link they receive isn’t clickable or doesn’t work properly.Do you know what might be causing this? Or how I can make sure the link is clickable for everyone?Thanks so much in advance!Fla.

131
Fabio Gaulke
C
ChithraUp-and-Comer
asked in General Q&A
How to stop automated reply

I have a manychat workflow , where when people comments, a DM is sent to respective accounts. Now the issue is whoever send any message to us in DM, it says ‘we reply typically in one day’. I want to remove that.  

151
Gustavo Boregio
rinchen
rinchenUp-and-Comer
asked in General Q&A
Lags in automations

Hi there, users are experiencing lags when receiving messages on WhatsApp in automated flows built in Manychat. Any ideas what could be causing this?

161
rogerioaraujo
uthmod
uthmodUp-and-Comer
asked in General Q&A
Main menu not showing, main menu not showing. how many similar post you need to see to make you fix this?

I have refreshed my connection, Yet my now automation and main menu does not show on my instagram account.I have spent hours constructing the automations.THIS IS UNSETTLINGPlease explain this.

71
uthmod
BleedingHeart
BleedingHeartUp-and-Comer
asked in General Q&A
Problem with ChatGPT Response

Hi, i created a small demo where the chatgpt response is stored in userfield (type text). And if i want to send the content of this field/response to an instagram message, there is only the content “{{cuf_12546454}}” instead of the correct response.  I used the Chatgpt integration similar like https://help.manychat.com/hc/en-us/articles/14281251371164-ChatGPT-integrationAny ideas? Thank you!

463
Gustavo Boregio
Primal
PrimalUp-and-Comer
asked in General Q&A
Help with Automation Flow - Messages Doubling

We're having a little issue where our automation flow sends duplicate messages whenever a user’s message includes the word "healer." We want the automation to trigger just once per interaction even if the keyword shows up multiple times in their message.Can you help us adjust the settings so it only sends once? Or is this how it’s supposed to work? Sorry, I’m a bit of a newbie here.

183
Fabio Gaulke
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
🚨 Question about Monitoring User Inactivity During the Entire Flow 🚨

Hi everyone! I’d love your help with something 🙏In my current flow, I’m collecting user input through buttons and data collection (like asking for a name). My question is:👉 Is it possible to automatically monitor user inactivity across the entire flow (not just in specific modules), and send a follow-up message if the user doesn’t respond — either by not selecting a button or not filling out a data field?I’m looking for a way to set this up globally across the flow rather than manually adding delays and conditions after every question.Is there a best practice or workaround to achieve this?Thanks in advance! 🙌

91
Fabio Gaulke
Primal
PrimalUp-and-Comer
asked in General Q&A
Support Inquiry

Hi everyone,I’m new here and still getting familiar with ManyChat. I’m currently in need of assistance and was wondering if anyone could provide me with ManyChat’s support email address or phone number.I’d really appreciate any guidance on the best way to reach their support team. Thanks in advance for your help!Looking forward to learning and connecting with you all.

254
Primal
BoyanY
BoyanYUp-and-Comer
asked in General Q&A
What is the reason I am constantly getting logged out of the Instagram account?

Hey there,I have been using Manychat on trial for the past 2 weeks alone and it hasn’t really been a problem up until yesterday when I added another team member as an admin and he started texting other people from the platform, We got a message that we have a restriction and it keeps logging us out. Is Manychat the reason and if yes - how can we fix that? 

101
Gustavo Boregio
Andrea_Australia
Andrea_Australia
asked in General Q&A
Timezone AI Prompt

Using AI Module he reply wrongly when users ask about today questions because AI do not consider the correct timezone of business. Example: User asked what day is today and it replied a wrong day. so anything related to date and time will reply wrongly like: What special you have today?I tried to add in prompt Business timezone but didnt work. 

181
rogerioaraujo
Desmond
Desmond
asked in General Q&A
Being unable to remove a sign-in method seems counterintuitive as a 'security feature'.

“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne

854
rodrigo_silvano
Barak3105
Barak3105Up-and-Comer
asked in General Q&A
How to stop a Data Collection flow after a button is clicked?

Hey everyone 👋I’m facing an issue with Data Collection in a WhatsApp Flow and would love your help 🙏I have a flow where I ask the user to enter their car number using a Data Collection block.Below that, I also show buttons like “Close ticket” or “Talk to an agent.”The problem is:When the user clicks a button (e.g. “Close ticket”), the flow continues as expected, but Manychat still waits for the user to enter the car number – even though they already chose a different path.How can I completely end the Data Collection when a button is clicked, so it doesn’t wait for input anymore?Any help would be appreciated 🙌Screenshot attached for clarity 📸  

203
rodrigo_silvano
Vladimir
Vladimir
asked in General Q&A
WhatsApp Business, after connecting to ManyChat, logged out on all devices.

When I connected my WhatsApp Business to ManyChat, all the devices that were linked to this WhatsApp Business were disconnected, and I cannot add them back again. Why did this happen and what should I do?

161
rogerioaraujo
A
AmitShemlaUp-and-Comer
asked in General Q&A
JSON Error When Sending API Request – Issue with Specific Field

Hi Guys,I'm encountering an issue when sending an API request from ManyChat. My JSON structure is as follows:{  "email": "{{email}}",  "lead_name": "{{cuf_12637843}}",  "book_title": "{{cuf_12637849}}",  "book_price": "{{cuf_12637847}}",  "book_notes": "{{cuf_12637844}}",  "items_rlated": "{{cuf_12637845}}"}  if i am removing the last line   "items_rlated": "{{cuf_12637845}}" it’s working great! but i dont know what is the issue in cuf_12637845 that i can’t save this jsonif i am replcing “cuf_12637845” with “testing” its working, so i guess it’s something related to the field (its a custom text field)  ERROR I GOT:Invalid payload json Invalid JSONBad control character in string literal in JSON at position 185 (line 7 column 38)  

356
Gustavo Boregio
BoyanY
BoyanYUp-and-Comer
asked in General Q&A
Cannot receive instagram direct message on free trial

Hey guys, I just activated my account and whenever I have someone text me via direct message on Instagram, I don’t receive anything on the Manychat platform, I also cannot seem to find the bot the page is referring to. Any suggestions?

162
BoyanY
twakawl
twakawlUp-and-Comer
asked in General Q&A
Google Sheets - Files in Workspace Team Drive not found

Hi Community,In developing a monitoring system for our flows we encountered that it is not possible to find Google Sheet files in our team directory. We can encounter peronal files, or personal files of team member shared with me. I was wondering if you encountered this too or know if this is expected behavior? Could also be that we have blocking policies in Google. Will check that out too, just wondering if you had any experience.Cheers Twan

152
twakawl
adaya
adaya
asked in General Q&A
Linking a Send Message step after HTTP Action Step

On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step. 

1433
ZZ3232
juan jose
juan jose
asked in General Q&A
titulo

hola buenas tardes, quisiera saber si alguien me puede ayudar con lo siguiente: como ven, cuando alquien entra al chat, aparece es el numero, quiero saber si se puede cambiar eso por el nnombre de perfil. o sea que no aparezcan los numeros sino un nombre. Muchas gracias

111
rogerioaraujo
olaszsarokagival
olaszsarokagivalUp-and-Comer
asked in General Q&A
Unable to activate the automation in free plan

Hi all, I’m trying toactivate my 5th automation in free plan (hai less than 1000 subscribers, all of my automations are set with a trigger that contains one specific (past)  Instagram post and “Any comment”, so I do not understand why I should change to pro plan. In answers to similar questions I’vre read if there is a pro feature in use, but it is not clear want could be used in a free plan as a pro feature. At the beginning I’vre tried to set up the automation with the “next post” but it did not work and I figured out that teh reason was that “next post” is a pro feature. So I guess, since it did not work for me, I did not use it, and after I had to change it to a “specific post” when the post was already published.So as I see I do not use any pro feature and nontheless the aumoation does not work.Thank you in advance if you can help.

488
rodrigo_silvano
DragosB
DragosBUp-and-Comer
posted in General Q&A
How ro cancel subscription FOR REAL and DELETE credit card

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details? 

243
rodrigo_silvano
leydymorales
leydymoralesUp-and-Comer
asked in General Q&A
PROBLEMA PARA CONFIGURAR NUEVO NUMEOR DE WHATSAPP EN MANYCHAT

Por favor quisiera saber si tambén les está pasando, estoy tratando de configurar un nuevo numero de Whatsapp en Manychat pero me dice que el portafolio comercial está inhabilitado por politicas de Whatsapp  

20
leydymorales
Guuone
Guuone
asked in General Q&A
Error not receiving message when customer sends any message to make.com

 

61
rogerioaraujo
Arnaut Theo
Arnaut TheoUp-and-Comer
asked in General Q&A
Error in setting up a template

I apologize for all the trouble but this template started appearing again, what can I do to get rid of it permanently? Please help me.

223
Fabio Gaulke
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