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General Q&A

Any questions you have about using Manychat.

  • 4,243 Topics
  • 9,210 Replies
4243 Topics
RFPromo
RFPromoUp-and-Comer
asked in General Q&A
Triggers

How do I set it up where any message that comes in to whatsapp will trigger the automation? I have tried where if the it doe not contain a certain word it would trigger it but that is not saving for some reason. Thanks, 

392
RFPromo
annamarie
annamarieUp-and-Comer
asked in General Q&A
Not seeing name of the person in DM

Hi there, I have created an automation where if someone comments on my reel/post, they get a DM with the relevent details. However, I’m noticing that even though I’ve included the “First Name” feature provided by ManyChat, when the DM goes to people, for most of them it just says “Hi,” instead of “Hi [First Name]”Why is this happening and how can I resolve it?

430
annamarie
Swarna
Swarna
posted in General Q&A
unable to connect my insta account to my manychart account

Hi everyone when I try login with my insta account it shows your account is already connected to your account and it shows that switch account then what should I do i have that account only

531
Fabio Gaulke
hailey001
hailey001
asked in General Q&A
Deleting contacts & Billing

Hi, I have a billing question. I was billed 10000 contacts but I deleted some of the contacts so it is around 6000 contacts. Does anyone know why this happens?Can I delete the contacts and stay under few contacts and get billed less? ( I don’t contact the customers 1:1 and only use dm automation. So I don’t need contacts)If I can't, the price will skyrocket as my business goes on. Thank you for reading this, and appreciate your responses! 

2181
Fabio Gaulke
kimjoohoon1117
kimjoohoon1117
asked in General Q&A
I have a question about the billing price

Currently, $45 was paid on March 5th, so even if I cancel my subscription now, can I use the pro benefit until April 5th?

531
Fabio Gaulke
Vlad Penev
Vlad PenevRising Conversationalist
posted in General Q&A
For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me

Hi everyone, I’m posting here to see if anyone else has experienced issues with ManyChat’s Instagram integration and their support team. For over 20 days now, new Instagram conversations haven’t been appearing in ManyChat for me. I’ve tried all the troubleshooting steps they recommended—refreshing permissions multiple times, resetting Handover Protocol settings—but nothing has worked. I’ve reached out to ManyChat support several times, but their responses have been slow and unhelpful. At one point, they even marked my ticket as “Solved” without resolving the issue. This problem has cost my business over €6,000 in lost revenue due to missed customer interactions. I’m incredibly frustrated with the lack of communication and support from ManyChat, especially since this issue isn’t reflected on their Status Page. Has anyone else faced similar problems with Instagram integration or experienced such support issues with ManyChat? Any advice on how to handle this situation or alternative solut

522
Fabio Gaulke
rodrigo_silvano
rodrigo_silvanoManychat Community Moderator
asked in General Q&A
message trigger - the message IS

I set up an automation to activate “the message IS” and not “the message contains” but one client sent me a message including the keyword and the automation started. Is that normal? I don’t think so..

110
rodrigo_silvano
yotom13
yotom13
asked in General Q&A
WhatsApp requirements

Hello, we have completed a Manychat automation and can call it in WhatsApp. However, the automation does not start at the trigger but jumps “further back” into the conversation. There is only this one (URL) trigger in the entire automation. My gut feeling is that it might have something to do with the settings, but I'm not sure. How can I proceed? Is API integration necessary? Does the company have to be verified on Meta? What requirements must be met? Tom

220
yotom13
marylornm
marylornm
posted in General Q&A
Encountered error while Setting up Manychat and Zapier Integration to opt-in Lead into receiving Whatsapp SMS Sequence

Hi everyone, I hope somebody can help me with the issue that I have on making a Facebook Lead form Ads- Manychat- Zapier integration. I encountered an error while I was trying to hook up Facebook Lead Form input from a lead form submission towards Manychat so I can send 30 day nurturing sequence (Bible Verses) via Whatsapp SMS. So On the FB Ads Lead form, we were collecting the following information: First Name, email address and phone number and we currently have a Messaging sequence set-up in Manychat that is being used organically where they message a keyword. however I am getting this error (Screenshot 2 & 3). Our goal is to subscribe those who opt-in from the Facebook Ad Lead form so they can receive the 30 Day Whatsapp SMS via Manychat. I also am trying to figure out how to connect it to trigger the following action events in Manychat because each of these action events that can be selected on Zapier with their Manychat integration “Subscribe user to sequence” “Add a Tag to

1142
Gustavo Boregio
Laura Guatimozin
Laura Guatimozin
posted in General Q&A
why here in Brazil there are too many people who can’t use automations to the next post or remix on instagram?

For more the 3 weeks lots of people can’t even find the posts to conect the automations. Today we can only find the lasts posts. But remix and next post still not working. Some solution for tons of people here?????? 

371
Fabio Gaulke
suppsidney
suppsidney
posted in General Q&A
Automations Not Firing or even Allowing me to PREVIEW

I have done the handover. I have refreshed permissions probably 75 times. I followed every trouble shooting hack in the help section. I have disconnected and reconnected and refreshed permissions. But, it will not preview my automation or fire live.  Has anyone run into this and tried something different? 

361
Fabio Gaulke
Gabriele Alessandro
Gabriele Alessandro
asked in General Q&A
Increasing the limit of Whatsapp conversation

I want to increase the limit of conversation limit in Manychat for whatsapp bot. How can I do this? Plus, I want to know if I can integrate Manychat to Zapier to create AI appointment setter? Which calendars can be acceptable?

592
Gustavo Boregio
SophiaSommerfeld99
SophiaSommerfeld99Up-and-Comer
asked in General Q&A
AI Bot responding to fast

Hey, right now i get many complaints for my AI Chatbot because he respons way to fast which i dont want. any one have a solution to get like a delay before every next messages its sends? Thanks in Advance

1694
SophiaSommerfeld99
Hasseriis
Hasseriis
asked in General Q&A
Recurring notifications problems

We are currently experiencing Recurring notifications not recording any new sign ups on Messenger. Does anyone experience any issues related to Recurring Notifications or is there an error currently with that specific field on the Messenger API?

190
Hasseriis
IntelG
IntelGUp-and-Comer
asked in General Q&A
WhatsApp Business banned even when following rules.

As title says our account got banned for nothing, when prompted to login or connect with facebook business portofolio, it asked for website and there it said you can add any social media url if you don’t have website, and we added our Instagram url. Now after 2 hours from creating whatsapp it got banned for violation. Check Screenshots below:  

3481
IntelG
Kami
Kami
asked in General Q&A
read the tag in ActiveCampaign

Hello community,i have a question and hope you can help me, i am new to the subject and a beginner.Each contact has its own custom field ‘maychat ID’ and a tag ‘insta bf’ in ActiveCampaign .I would like ActiveCampaign to read the tag from the contact and return it to many chatHow can I do this?

601
Gustavo Boregio
amyahlom334
amyahlom334
asked in General Q&A
Trying to create a quiz for my client with quick replys

Hi there,I’m trying to create a survey in manychat with mutiple choice and quicky replysSometimes the answers are not short but quicky reply’s on a multiple choice is limited to 20 characters.Do you have any suggestion? Thanks alot

321
Gustavo Boregio
mrhomdoni
mrhomdoni
posted in General Q&A
Sequences

Help me pleaseI create a sequence with existing reply. and now the message sent twice

411
rodrigo_silvano
amyahlom334
amyahlom334
asked in General Q&A
What happens when a user ignores the buttons and writes text instead?

Hi there guys, I’m a newbie to manychat.I want to ask, let’s say I create an automation and put a step with two buttons.The user than ignores the button, and writes a message of his own.How do I deal with this scenarion?Thanks alot!

2072
Fabio Gaulke
JanTurek
JanTurek
posted in General Q&A
I can't connect to Instagram

Hi, please help me. I can't connect to Instagram. I get an error when logging into the Manychat app on instagram. Can you please advise me what to do ? Thank you 

352
Fabio Gaulke
FrankAI
FrankAI
asked in General Q&A
AI Step Context ( using customer user_fields )

seems the AI step is not getting the right infomation. lets say i have a user field called (text)Cleaning_Price : 2500and i ask the ai step this..GoalAsk the user what he needs to know and try to find in our documents or customer fields what he is looking forScriptDeliver to user a detailed response to the questions . If you don't know the answer, look into user variables fields{{cuf_11968541}} and {{cuf_11968540}}  ContextVilla #10   information:-Code for door is 1234-Garbage is just outside the gate there is a small locked door with 2 bins inside, drop garbage there-Internet Access is bob and password is 12345-Services by 3rd party are: Maid  Massages: she comes with her massage table Chef : Free with a monthly rent ;)Cant figure how to get the pricing from the fields..

450
FrankAI
Folioweb
FoliowebUp-and-Comer
asked in General Q&A
Email compliance details RGPD

Hi,I want to send emails from France but I can't change the RGPD compliance information from France. Thanks

584
Folioweb
lymarkatilano
lymarkatilano
asked in General Q&A
How to set up many chat in messenger

Hello everyone, I need your help, I want to set up my Facebook page on manychat, but I can't navigate the sales funnel for Facebook page or messenger. 

200
lymarkatilano
Whitney Luckenbill
Whitney Luckenbill
asked in General Q&A
Not Turning On/Saving Trigger

I have a free account and I’ve been trying all day to create an automation (which I have successfully done in the past). My triggers work when tested on the back end, but won’t turn on and when the automation is re-opened the trigger disappears. What am I doing wrong?

513
Fabio Gaulke
barad
baradUp-and-Comer
asked in General Q&A
Extra users for Pro plan

I have the Pro plan which comes with 3 users.Is there a way to add more users?if so how much does it cost? All i found is information regarding Manychat Inbox which costs 99usd for 3 users, but does that mean i have to jump from 3 to 6 users?how do these 2 plans work together if at all? 

180
barad
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