General Q&A

Hi there,One of my friend got his Instagram linked to a business manager which no body has access too in his team.How can we use Manychat now?Please help

Pessoal, estou usando o n8n no lugar do Make para enviar leads que se inscrevem em um formulário diretamente para o ManyChat. Porém, estou enfrentando um problema: o envio dá erro caso o usuário já exista no ManyChat. Alguém que tenha experiência com o n8n poderia me ajudar?

I have already set up a flow in Many Chat where someone drops a word, it tiggers a DM with a link.  I would like to go into the automation to send a follow up DM to everyone that received my first DM. Some of these people may or may not have clicked on the link.  I need the follow up to go to everyone.  How do I do this?  Thanks

There are two issues:1) You don’t have right filter to start a trigger for Make.com (Integromat) for any message user want to send in any language – in that case for english only i’ve found stupid workaroundIt obviously doesn’t work goodMake regular expressions (regex)2) The operation failed with an error. [400] Content can’t be sent to subscriber id='925547444' without message tag. Subscriber’s last interaction was over 6h ago (more than 24 hours ago):??? I replied several times – automation in Make with your send message module doesn’t work. 

I have been using ManyChat automation for about a year. On my Instagram page, an average of 1,000 people message me daily, and the automation replies to them. However, for the past two weeks, I’ve been experiencing an issue. My ability to send direct messages on Instagram has been banned twice in a row. The reason stated is: "Something you sent in a conversation violated our community standards."The first time I was banned, it lasted 3 days. After the ban was lifted, I could send messages again, but three days later, I was banned again, and this time it lasted 7 days. Currently, I am unable to send messages to anyone for 7 days.I have a verified account with 250k followers. Because of the verification, I was able to request a direct consultation, and during the meeting, I was advised to remove ManyChat. How is this possible? Does this mean I can no longer use ManyChat?I have been using ManyChat for about a year. I only send automatic replies to incoming messages. I haven’t even sent a

Setup my first automation for a competition using a link to click to enter. the landing page was used with mailchimp and the facebook message works perfectly but the instagram automated message comes up with page not found above and no link to the page. the broken page works when you click on it but look like it wont to a customer..kind of like having an open sign on your shop and the doors closed. any help would be great.  

Pls guide, I am new here.

I’ve attached a photo for my broadcast and the users only received a text, also the same photo in the automation for comment tools haven’t been sent. 

Hi folks,I have a flow where I ask the user for a PDF file. I am using a User Input field that saves the URL of the uploaded file to a custom field. That works great. However, Messenger on Android doesn't offer an option to select documents from its internal storage, the only offered option is to select images. Different to the desktop versions of Messenger, which have an icon to upload documents (any type), next to the chat text field. My solution is to instruct the user about selecting the PDF file from the internal storage (not from Messenger) and Share it to Messenger / Chat. That way, the bot in Manychat can receive it and works fine.To show this message only to users on Android devices, I would need to determine if the user is chatting on an Android phone. Anyone has had this need? Any native recommendations?

I have an idea for automation, but I’m struggling to implement it. As you know, Instagram has its own subscription system with fees like $5 or $2. What I want is to identify users who subscribe to my page on Instagram (e.g., those paying $5) when they initiate the first chat.I need to detect whether the user is an Instagram subscriber. If they are, I want them to follow a specific path. If they are not a paid Instagram subscriber, I want them to follow a different path.How can I achieve this? Is there an alternative way to approach it?Finally, I want everything to work automatically. I don’t want to manually tag subscribers or assign labels.

Hi! I have a flow on Instagram where I ask for the user's email and phone number. In this flow, I also send an email. However, when this happens, ManyChat creates a new contact using the email, even though I already have a contact with that same email. This results in duplicate contacts. How can I fix this?

When i add a link in massage and send it on instagram  via manychat link is not clickable

Hey everyone, is automation free? I’m actually doing a free trial for Manychat and can I still use the automation even if the trial ends? 

I have two Facebook accounts: one with about 4,000 friends and another with around 5,000 friends. I don’t need all those contacts in my account. I need to transfer most likely no more than total of 2000 Contacts combine... How can I easy transfer selected Facebook contacts to ManyChat?

 I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance. 

Hi everyone,I hope you’re all doing great!I’m currently trying to set up an automation between Google Sheets and ManyChat but am struggling to figure out the best way to do this. I would really appreciate any guidance or suggestions from the community.Here’s what I’m trying to achieve:I have a Google Sheets document named 'Cadastro', specifically the 'Clientes' tab. When a new row is added in this tab, I need the following fields to be mapped to ManyChat subscriber fields: NOME → First Name SOBRENOME → Last Name EMAIL → E-Mail WHATSAPP → Phone Number and WhatsApp Number After mapping the data, I want to automatically trigger the 'Bem Vindo' flow for the new contact via WhatsApp, sending them some messages after being registered in the platformI’m really new to ManyChat and APIs/Webhooks in general, so I’m not sure where to start or what the most efficient method is for this setup.If anyone has experience with this kind of workflow or knows the best practices for achieving this, I’d

I was trying to enable auto liking the comment in the automation flow and seems the option is missing. It’s available in the story reply but missing in the comment. Hope there is an option to do the same or expecting it in the nearest updates

Hi, I can’t upload files easily to my chatbot on Messenger using mobile. Regularly there is an upload button (+), but my chat doesn’t include that. Other chats have it. I think it’s because the profile is business? I really need the file upload of the client to work easily, what can I do?

I’d like to ask about syncing data from Automation to Google Sheets.Here’s the situation: when testing the Automation system in the following scenarios:A customer comments, the automation triggers, and the data is successfully exported to Google Sheets. Using the same Automation setup, I shift the workflow to Instagram Ads.Here’s what I did:I used Automation 1 to create the opening message for the Ads. After the customer clicks the "YES" button, it redirects them back to an automation flow that I duplicated from the comment-based flow that successfully exported data earlier.The issue:When I preview the flow via Instagram, it works as expected, and the data is exported successfully to Google Sheets.However, it seems that when I monitor the actual Ads, customers who engage via the Ads are not being added to Google Sheets.Is there a limitation or restriction when exporting data from Ads to Google Sheets?

Hello everyone,I do community management for a large number of people (over 2000). Message automation is therefore a very important part of my process. The problem I'm encountering is as follows:When using messages with options (as you can see in the screenshot below), the automation sequence is only taken into account if the customer presses one of the buttons. It sometimes happens that some customers respond below the message by writing rather than clicking on one of the options. When this happens, my teams have to manually assign the next tag to “replace” the customer back into the automation chain. Individually, this doesn't take much time, but with a high volume of customers it wastes a lot of time.Is there a way for ManyChat to take into account the answer if it's written and corresponds to one of the options?Thanks in advance for your answers. 

To automate for an upcoming Instagram post, the only option is to automate for an existing post. The upcoming or scheduled Instagram post requires users to comment to receive a link, however the post doesn’t appear in the Manychat dashboard. We don’t want the post going live and people comment, and nothing happens. Is it possible to automate for a scheduled post?

Hello again community of experts.I have a challenge, let’s see what we can do:A user messages me on WhatsApp, and I ask him “Tell me the phone number of the person who invited you”The user responds with a phone number.Now comes the challenge:I want to automatically send a message to that phone number, (which will already be in my contacts list, so it won’t actually be a new number for me). That’s it. I don’t know how to achieve this, isn’t there a “forward message” block that I could add to kickstart the new conversation? All ideas are welcomed.​​​​​​​I have WhatsApp Business, I have the consent of all users involved, so it’s just a technical question.I hope one of you guys can find the solution!

Dear ManyChat Support,I am writing to request assistance with creating a numeric user input within a ManyChat pro flow. I'm aiming to build a chatbot that relies entirely on user input for the conversation.Unfortunately, I'm encountering an issue where the user input option seems to be malfunctioning. I'm unable to create a field that allows users to enter numerical data.  I would greatly appreciate it if you could advise me on how to resolve this issue and successfully implement numeric user input within my flow.Thank you for your time and assistance.Sincerely,Usama Sarwar

So i am working on a instagram dm automation where i wish to showcase products catergories using dynamic buttons. I am currently using zapier to fetch the products data from my wix store using a webhook block, then transforming those into the format that the official documentation wants using the code by zapier block. The documentattion that im following is (dynamic message documentation for instagram)Theres a manychat block in zapier with the action called “send dynamic message” which takes in the user id and the json in the format that this documentation has asked to write it in. However, no matter what i do it just wouldnt let my json pass through. The ERROR i keep getting is Cannot read properties of undefined (reading 'errors') Heres the json that my code was returning which kept giving the error: { "version": "v2", "content": { "type": "instagram", "messages": [ { "type": "text", "text": "Please select a category:",

Hello, I want tot DM all my followers or at least the ones who have already opted-in.How can I do that ? Thanks