General Q&A

I am developing a Manychat IG conversational AI, connected to Make.com, in order to be able to set appointments. At the end of the Manychat flow, there is an action to call Make.com, and in the Make.com scenario, I am retrieving the users response (a date and time in the Manychat calendar), and adding the appointment to Google Calendar. At the end of the scenario, I am supposed to send a message to Manychat. The scenario is perfectly run in Make.com, it says the message has been sent to Manychat, but in my IG chat, I don’t receive it.  I have done the same for FB and it works, the message is sent to Manychat and I receive it in my FB chat. I don’t know what could be the main issue. You can find my scenarios and flow attached. Thank you

HelloI enjoy using your site, but I need help with something.I just want to automatically send messages to those who comment on my posts on Instagram. I don't want to add them as contacts. As the number of contacts increases, the fee we pay every month increases and these contacts are of no use to me. I didn't even open it and look at it once. What can I do about this?I want to use Manychat regularly by paying 15 dollars every month, but the fee increases due to contacts and I cannot renew my pro subscription because my budget is not enough. I am waiting for your help quickly.

HELLOin the latest version of ManyChat, the interface display has changed, Well, when I was setting things up there, there is a menu option or button. Can it be disabled?Thank you. 

I wanna ask if there is any possibility to integrate manychat chatbot to our website, when a person comes to our site he can talk with chatbot?

I see that there used to be a landing page growth tool - now that growth tools have gone, have landing pages gone too? Any recommendations for a cost effective & easy to use landing page function? Thanks in advance!

The quality of my number connected to Manychat (the one I use for WhatsApp onboarding) has gone down. I won’t send the welcome flow anymore, but I’d like to at least tag the new contacts, so that I can contact them later.Is that possible or would it possibly make the whole number be blocked?Thank you!(context: I’m in the middle of a launching campaign, so we’ve been receveing thousands of contacts everyday. Despite all the good practice, some still report our number).

I want to define a date type data entry but I can't see the option even though I already have the custom field created of date type. 

Hi guys, I use Manychat for a couple weeks already, and there is one automation I would like to implement. We receive a lot of comments under posts, Manychat sets the info directly, replying to comment on post and sensing info via Messenger. I would like to all of them to be marked as closed as soon as it will be done . As soon As I am doing that automation, I am getting message as below:  I have searched through many posts, I do not want to delete contact - it is not about the bill, it is only about keeping business suite inbox clean.Many thanks in advance!

When attempting to connect TikTok to Many chat, I received a message stating that TikTok isn't available in my country. Has anyone else encountered this issue or found a solution for linking Many chat to the TikTok platform?I live in the US 

Brand new here trying to upgrade a pro so I can use tools. Cannot use tools with free version.

Manychat is permitted and integrated with my instagram, it shows in my insta settings.However, my manychat home says that no accounts are linked.Anyone had this issue and knows how to fix?

is it possible to have many chat in French please ???

hello everyone, newbie here. how to disable unsubscribe button? i never put unsubscribe button in my automation

Well is thereHey everyone,I'm running a ManyChat automation, and I’m hitting Meta’s 250 messages per day limit. The challenge is that I can’t track exactly which messages were successfully sent and which weren’t. Since the automation is still running, I have no clear way to determine who actually received the message and who didn’t.The NEXT STEP of the message is just running no metter the message wsa sent or not.What I'm Trying to AchieveTrack message delivery – Identify which messages were sent successfully and which were blocked due to the daily limit. Run follow-up actions ONLY for successfully sent messages – Avoid triggering actions for users who never received the initial message. Handle messages that exceed the daily limit – Make sure users who didn’t get the message today will be prioritized f

Hello, I need help, since in the configuration section when selecting WhatsApp, when I want to change the logo of my account so that it can be seen in my whstapp account, it changes but when I refresh the previous logo remains, how can I correct this problem? 

Hey how can I create an asynchronous flow in ManyChat?Could you refer me to any working templates or tutorials?

Hey folks,we are using a lot of external request with a REST API and we want to see or work with the error codes of the http status.For instance, if everything is fine, we get an http 200. When we have a internal server error from the rest backend we get an http 500 for example and want to send an error message to the chat. Currently our workaround would be sending the error message in a valid json back, which is not intended to be done in REST Calls. Because its not 100% possible in every use case.So we want to have access to the http status while designing the flows and react with conditions to the flowThanks and best regardsMarc

Hey, I would love anyone’s advice or suggestions on this. I received my ManyChat bill, which had increased because I had supposedly gone over the 500-contact limit and was now being charged for the next tier. However, I know I do not use it enough to reach that limit. When I checked my contacts, they were all fake and not real users. As a result, I have been charged for a whole month based on this, and I had 808 fake contacts. I have now deleted these, but how do I prevent this from happening again? Can they be blocked? Also, how can they increase my bill without checking with me first or giving me the option to review and remove fake contacts beforehand?  

I am trying to create an automation where a certain trigger will point the user back to an existing post/reel.Currently, the only way I have to do this is to create a flow/button with a http link, but that opens the link in the Instagram in-app browsers instead of sending the native post to the user. Does anyone know a way to set up an automation to send a pre-existing post to users within the chat?

Hello!I want to know if there's a way to set max timeout of HTTP requests on Manychat for more than 10001 ms? I have a service that gets values from custom fields and build a chatGPT prompt, and in this moment it takes more than this to return a response, making the request fail.Do you guys know any alternatives?Thanks.

I’ve been trying to find a solution to automatically remove a tag to all the users that got it everyday at 23pm for example. Is there a way to make that happen in Manychat?

Dear ComunityLet’s make a guide (or even template publicly available) that will help newbies like I am to set Manychat to work with Assistant API from OpenAI.It is very confusing to gather information bit by bit through this whole forum.Because all my attempts failed and there is no clear information how to make it. 

hi everyone i had a problem connecting instagram with manychat i permitted manychat to conected to instagram but manychat didn’t response my permission and stuckin the permission step. 

I am trying to find out why i have all these active users that i pay for each month but i can not send to them all and then when i do send the delivery rates are super low from previous years and why wouldn't deliver 100% since its a direct connection to facebook and all in compliance.

Hi! I’ve set up my main menu automation for Instagram, however, I can’t find it. It says to click on the 3 lines (hamburger) but that doesn’t exist on IG now the upper right-hand corner has the option to audio or video call. Does anyone know where to click for the main menu options to come up? Thanks!