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General Q&A

Any questions you have about using Manychat.

  • 3,852 Topics
  • 8,089 Replies
3853 Topics
Puramente
PuramenteUp-and-Comer
asked in General Q&A
How do you confirm the WASA number sold by manychat

Question: We got a phone number for the WASA, as manychats said there was not other option, it is not a real phone, it is a WASA, number is 19383485089. In order to install WASA a code must be sent by SMS (not possible) or by call (not possible either). So How do you do it? I try dialing the number (no response) and sending whatsapp, the meta says its ok (approved). Still there is no way to get in as the activation code can`t be received. Sorry it's not clear that English is not my first language.  Thank you so much!!!

120
Puramente
Jesss
Jesss
asked in General Q&A
How to automate responses to comments in your Instagram feed using a chatbot?

I can't automate replies to comments under posts; it redirects me to DMs, but I don't need that.

271
xoccxi
usermary
usermary
asked in General Q&A
Second automation

Hi, I just successfully created my first comment automation for an Instagram post. Now I want to create another automation with a different trigger that leads to a different page than the first one. I created both from scratch, but I can't connect them with an arrow like in the first template. Do I need the Pro version to create a second automation?

171
Fabio Gaulke
nursemichele
nursemicheleUp-and-Comer
asked in General Q&A
MY TRIGGER STOPPED WORKING  after censorship of IG POST

I recently had a medical post censored by IG Fact checkers….(eyeroll)this was annoying to say the least, due to their errors in their ‘facts’but, the most disturbing thing was,that MY TRIGGER STOPPED WORKING and I have had to hand answer each individual post...because all DM’s are EMPTY, because they received NOTHING after writing the correct trigger. Please help me know how to restore my trigger to that post

423
nursemichele
selfcaresimplified
selfcaresimplifiedUp-and-Comer
asked in General Q&A
Are automations not included in the free plan?

Heya! I’m trying to set up 2 automations on the free plan, but I can’t enable them/turn them on with the “Turn on this trigger” button (on the Automations page). I get the message “You can not activate the widget on the Free plan. Upgrade to Pro for unlimited access.” However, I see the following features listed under the free plan on the website:Automate conversations. Unlimited custom flows to engage up to 1,000 contacts Create custom keyword triggers (3 keywords)Can you not set up any automations with trigger words on the free plan? These are the only 2 automations I have.Edit: I figured out the issue shortly after posting this. The issue is that I’m trying to apply it to “All posts and reels,” however the free plan only allows you to enable it for a specific post or reel. Hope this helps someone else!

1773
Fabio Gaulke
kaaxclub
kaaxclub
asked in General Q&A
I am not receiving notifications.

Situation: If after 3 or 4 days without receiving messages on WhatsApp, when someone writes to me, I don't receive notifications from the app. It's worth noting that the app is installed on two Android phones, and neither receives notifications from the prospects.Expectation: To receive notifications after several days without accessing ManyChat or after several days without a prospect writing on WhatsApp.Thank you in advance.

130
kaaxclub
taylorvox
taylorvox
asked in General Q&A
[Yahoo email delivery issues]

Hi there,I have noticed most of my accounts have completely lost their Yahoo email delivery. I’m wondering if the Manychat team is aware of the delivery issues and if there is anything that can be done to improve delivery on our end? We already validate new contacts’ addresses before they come in, we unsubscribe non-active contacts and prioritize sending to our highest engaged contacts.

160
taylorvox
Ravi
Ravi
asked in General Q&A
Instagram message automations pc

Hi, I have tried an automation on Facebook messenger and Instagram. The automation works for Facebook (mobile and desktop) and Instagram (mobile). The automation does NOT work on the Instagram desktop web browser (Chrome).Does it happen to anyone else?

130
Ravi
Heather Austrie
Heather AustrieChat Surfer
asked in General Q&A
automation not working

I’ve had the same automation going forever. All of a sudden it stopped sending. Any ideas why?

80
Heather Austrie
Giorgio
Giorgio
asked in General Q&A
Issue with Private Accounts

Hi! I have recently created an instagram automation, but manychat does not respond to people that have a private account. Is it possible to fix this issue? Thank you in advance.

7275
PearDoll
Delphine
Delphine
asked in General Q&A
Automation don't work for Instagram

For several days I'm trying to find the cause of the troubleshooting, but I don't see it.I have already disconnect my FB & IF profile and then reconnected them afterwards, but nothing helps. In my opinion everything is perfectly connected but I can't manage to get the automation get triggered. Can you help me please?Thank you!

190
Delphine
ymemon125
ymemon125Up-and-Comer
asked in General Q&A
Any javascript functionality in WhatsApp automation? How to iterate through dynamic JSON array?

I am able to retrieve the data from a 3rd party API, the response may have up to 10 images, I have the JSON data in manychat but how can I iterate through it and display images? I don’t see any script option.

852
ymemon125
Max112233
Max112233Up-and-Comer
asked in General Q&A
URGENT - Messages not showing on Manychat

Hello. In the past 2 days i am experiencing an issue where people will send my facebook page a message, but it will no show up in the livechat on manychat. This is not an issue of conversations not opening, some messages literally do not appear on manychat. Is anyone else experiencing this or know of a fix?

741
Max112233
Pere Pou
Pere PouUp-and-Comer
asked in General Q&A
Creating a DM automation using comments of a post that you're just collaborator.

Hello, I would like to create an automation that permits automessage each person who is commenting an instagram post. The problem is i’m not the author, just a collaborator. Is there any way to solve it?Will be so glad if somebody can help me. Thanks, 

7179
GelliArts
mariavazquez
mariavazquez
asked in General Q&A
How to Create an Automatic Reminder via Direct Message on Instagram on the Event Day?

Hi everyone!I've set up an automation that sends the registration link to people who commented on my Instagram post. It’s working great, and the registrants are receiving the link correctly.However, I need help figuring out how to set up an automatic reminder that will be sent via direct message to these same people on the day of the event. I want to make sure no one misses it, but I’m not sure how to configure this reminder in the automation.I also founded this page here, but it seems to be outdated, and the pictures don’t load anymore.Does anyone know how to do this or could guide me through the process? I’d really appreciate any advice or suggestions.Thank you so much in advance!

1170
mariavazquez
Eavanna
Eavanna
asked in General Q&A
Emails are not being collected or sent.

I have set up a flow where the email should be saved and they should get an email but no one is getting the email? 

220
Eavanna
Pauline
Pauline
asked in General Q&A
Manychat ChatGPT integration wont work

I got this error :{{cuf_11428988}} and yes I have balance on chatGPT and I got no logs inside manychat logs page

711
T
Björnar
Björnar
asked in General Q&A
Upgrading

Hi, Is it possible to go from Trial version to pro pefore it expires? 

331
Gustavo Boregio
UNTURNED STONES
UNTURNED STONESUp-and-Comer
asked in General Q&A
My automation keep replying i mean how do i stop the automation after certain messages !!

My Automation keeps getting triggered again and again how to i stop it ? i want it to stop when the last message is sent  

2803
Gustavo Boregio
talantar
talantarUp-and-Comer
asked in General Q&A
Automation Delayed or Not Triggered

Recently, automation either fails to start or is delayed by about 30 minutes, possibly due to the Google Sheets integration. However, initial tasks like adding a tag or updating a custom field still run successfully.

716
talantar
chattychatchat
chattychatchatUp-and-Comer
asked in General Q&A
Need help trying to connect many chat automation to Ads Manager

Help - we are trying to connect a manychat automation to Facebook Ads Manager but manychat is not popping up where it says “Partner App.” Is there something we are missing? 

1363
victorazuka
rhinez0r
rhinez0r
asked in General Q&A
Instagram DMs + Live Customer Service via RichPanel/Gorgias/ETC

Hey all - just wondering what the best way to handle this scenario is. Up til now we’ve been using RichPanel (customer service tool, similar to helpscout, gorgias, etc). And every instagram DM arrives via ticket so our customer service team can reply within Richpanel.I want to setup Manychat so that we have automations running and only the messages that our automations cannot handle will be sent as a ticket to our customer service agents.Can someone point me to a tutorial or best practices documentation for this?

180
rhinez0r
larkingroup
larkingroup
posted in General Q&A
Exact same message going out on my automations!

Gang  - No matter what I program (from scratch or using templates), my automations are sending out the same message from an old campaign. It was some “get the checklist” post, and now it continues going out.HELP and THANK YOU!

120
larkingroup
benakribo
benakribo
asked in General Q&A
New Instagram DM Feature makes the automation stopped

Hi there, My name is @benakribo from Indonesia. So recently i got this pop up notification on my DM (please see attachment) where a person should accept us in a DM before we can send any DM messages to them. What happened to my Manychat bot is that the bot is working at first, but then i cannot send any follow up DM because the person has not accepted me to be able to DM him/her.Anyone having the same problem?I will post more case that i found in another thread. Please join the discussion also.Thanks!  

1162
Juan Pérez Zelaya 500
panda
pandaUp-and-Comer
asked in General Q&A
Smart Delay Not Working

My Smart Delay is not working. My intended result is:Someone comments on my Reel I send them a message to download an app I send another message in 10 minutes following upI’ve connected the reply to the action which connects to the smart delay but that follow up message doesn’t send. Any and all help would be appreciated!  

2674
Parkhomenko
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