General Q&A

I have successfully connected WhatsApp to Manychat, and I can see messages when they are sent however the recipient doesn’t see the messages I sent whether it’s automatic or manual.. do I need to download WhatsApp business and connect my phone?

Is it possible to exclude our subscribers on our subscription list(broadcast list) on our facebook ads? we don’t collect emails, phonenumbers etc. 

Hello everyone, I have 10 more steps after this update of custom field, but suddenly it just stops in this step and doesn’t move on. Is there anything I can consider that I might be missing? I have Pro Plan and run this automation more than thousand times, but 2 out of 5 is stopping because of this. I will be waiting for any help, thanks ✌🏼

I have created a whatsapp chatbot and initiates when user send text like hi, hello but I want bot to only activate when its a new user if its an existing user it should directly go to Live Agent. How I can do this?

Hey Guys is there any option in many chat, to execute an automatization that triggers with any message the user send? I want to build it on telegram

Every morning I post on Instagram and put 3 links on many chats that get sent to followers. I was not able to do so this morning. My set up looks completely different. What happened. Followers are asking for links to my post, but only sending them 1 of the 3 links. What happened to the add button for more links 

Is there a way to edit the name of a contact in Manychat?If I create the contact, ok, I can enter the first and last name myself, but in my company, we receive contacts directly on WhatsApp, and the contacts are created automatically. I can't find the option to edit. Is there any way to do it?Thanks

How can I start a new conversation on WhatsApp through the link? I have a button on my website that took me directly to the conversation with my customer with a pre-written message, can I change this link to open this conversation in ManyChat?

I have an automation already tested and running: it sends a DM with a clickable link.Now I want to add a step to collect the person’s email address. Here is what it looks like (work in progress). However the message #2 does not get sent out. What did I do wrong?  Note: I don’t really need the action that tags the person, but I don’t know how to send a second DM without this in between...Thanks for your help!Justine 

Can someone please tell me how to add a YouTube link in an automation from a reel or post. I can do it from the templates for a DM but not from a reel or post. 

This month, I’ve paid for pro as usual and the payment was successful, but after 10days the subscription has ended and Manychat is asking for renewal! I paid for pro for 30 days and my subscription is canceled just after 10 days with no clear reason. I paid a high amount for it and I don’t know what to do. This is frustrating that there is no explanation for this issue.

I created my first automation, but it’s not working. I have a Professional Business Instagram account linked to my Facebook account, but I don’t see an option to connect the tools.  

Olá, estou começando agora com o Manychat. Não consigo de jeito algum ativar mais do que 4 automações do plano gratuito. Jã retirei todas as palavras chaves personalizadas, não estou usando nenhum recurso Pro e mesmo assim não ativa mais automações. Eles dizem que não há limite de automações e sim limite de palavras chave. Já fiz de tudo. Atualizei as permissões, apaguei, refiz o fluxo e nada. O que pode ser?

hello, i have Manychat pro and refreshed permissions BUT i typed a keyword to get some stickers (freebie) from an instagram post, i received the chat immediately to my inbox, I clicked the button to receive freebie but its saying ‘hmmm cant connect manychat?? what is this?’ Im concerned that this happens with my own automations to others! Also i checked on the instagram end in settings and permissions, thats all fine.

Hi, I was just creating my first automation, on trial, but testing the pro account. I can't setup a very simple external request and I note that it shows a different required field (test contact) when comparing to some tutorials that I watched.In the upper right corner it's requiring a test contact, but I don't have a clue how to set it. But I don't see it on other users over the net.Another bizare validation is that it doesn't validate the json correctly… Even a very simple json it's gives me a strange error.{“oi”: “oi"} is not wrong… But it says Invalid JSON, not defined variables…Pls, anyone have any guess? Thank you! 

why would we need this and how do we bypass??

I started a Many Chat account (1), added my IG page (1), then decided to create another IG account (2). I deleted the 1st IG page on MC, added my 2nd IG account, then tried to change the email. It didn’t work.So, I deleted both IG accounts, then deleted the Many Chat Account.  I started my 2nd Many Chat account with another email address, tried adding my new IG account (2) and it keeps tell me that it’s linked to another account and when I look at my 2nd Manychat, it’s shows my first IG account.Clear as mud?!  I don’t know how to fix the loop.  

Any idea why this might be happening? It’s been 4 days of not being able to do a DM automation on a post. 

Hi,I manage the technology for my business (website, punchout, and social media integrations). I am not the person that responds to customers. Our owner and social media person does.I have a quick response in messenger for “Live Chat” so the customer can signal that they want to speak with someone directly.How can I make that message notify or standout to my owner or social media person so they know that specific chat needs their attention?They do not use the ManyChat platform and wish to keep all their communication within Meta/Facebook.Thanks

Hello guys, I’m trying to use MC API createsubscriber. As the documentation says those are the input parameters { "first_name": "string", "last_name": "string", "phone": "string", "whatsapp_phone": "string", "email": "string", "gender": "string", "has_opt_in_sms": true, "has_opt_in_email": true, "consent_phrase": "string"}  I’m sending all fields including has_opt_in_email: true, and still the contact shows with no email. Other fields like whatsapp are ok, but the email. Would love s

hi there, after a long break about two or three years ago, manychat features were free then,Manychat Fb messenger bot helped me a lot at that time. So again i came back to use its features but new plans that im not aware about it.  i have only one question. What does contact limit means?  suppose i have 10k fb messages, and the limit of contacts in manychat is 500 only. Does it mean i can only broadcast automessage to only 500?  pls explaim me and sorry my english is not good

I have a flow in Manychat that connects a chatbot made on Voiceflow with several social networks like Whatsapp, Facebook and Instagram.Recently i´m having problems whit the connection to Instagram. When i text with the chatbot on IG the messages send and error when getting to certain part of the chatbot´s flow instead of following like it should it just goes back to the beggining of the chatbot flow and starts again.Already tried changing the flow in Manychat and Voiceflow but nothing and those same flows are working perfectly on the others plataforms, also refreshed the permissions and disconnected and connected the Instagram account again just in case. Can somebody tell me why this happens?

Dear ManyChat Team,My account was unexpectedly suspended while I still had four active Pro plans and a balance greater than $200.00. I request the immediate reactivation of the account or a full refund of the prepaid balance.ManyChat, by not refunding this amount, is retaining an amount already paid, which constitutes an abusive practice. I emphasize that Brazilian laws prohibit the undue retention of unused prepaid balance, guaranteeing the consumer's right to a refund.I request an immediate solution:Account reactivation to continue using paid services.If reactivation is not possible, a full refund of the prepaid balance.I await an urgent response.Sincerely,Jullyanna 

I have a flow where the reference and utm codes appears to be there in ManyChat and then once the automation is sent via IG the ref/utm codes disappear. It only seems to be happening with one particular automation - why is that the case? Has anyone experienced this?

I am facing problem with the Buttons that are not working on live automation chatbot.  When someone clicks on the button, it just represh the page, but not going forward What is the bug about?