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General Q&A

Any questions you have about using Manychat.

3,705 Topics
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3706 Topics

I don't have the Rules feature

How to get all the features of Manychat?I don't have a Rules tab in automation. I added a bank card, but for some reason I still have a trial fee. This may be why I don't have a rules tab. What should I do?After all, I have already linked my bank card to my account.Wait 14 days? but I want to try this function already

181

10 months ago

martech

asked in General Q&A

How to generate reports

Hello all, is there a way to extract or generate reports in Manychat? like daily user interactions for each automation, or number of buttons clicks. thank you.

What restrictions will the service impose on users from Russia?

On August 1, ManyChat leaves Russia. I would like to know what restrictions will be imposed on users. Will it be possible to use the service via VPN? Will the accounts be blocked if you use them from Russia?

1241

10 months ago

TemiAjibewaUp-and-Comer

asked in General Q&A

How do I set up collecting email addresses to Google sheets?

Dear all,I’m trying to collect email addresses from my IG DM to a Google sheet. I have done the integration and all but can’t seem to find the “User input” that all the YouTube videos I have watched keep talking about. I’ve literally been scouring the internet for this information for the past two hours. The videos I find on YouTube are from 7 months ago and older and don’t have the same interface I have (I guess it’s now updated). I’d really appreciate any help here. Thanks. This is where I’m missing it.

Problem importing contacts

When importing a CSV file I only partially care for very few, and the structure of the file and the content of the contacts are correct, for example I import 20 contacts and it incorporates only 3, I tried to export 150 contacts and it exports 27, I see the information and preserve good dataIt should be noted that I have the paid PRO version.

2566

10 months ago

wasssupUp-and-Comer

asked in General Q&A

Bot isn’t sending messages

So I set up manychat, read through the forum, implemented everything I saw and still nothing. The bot isn’t sending messages ( for comment on reel)Not only that, but also today I posted a story and asked people to reply if they want something ( I didn't set up an automation for that) and I asked a friend to type the word since I wasn’t getting any replies and he sent me a screenshot of instagram saying “message can’t be sent, story no longer available”, tried on another friend’s phone - same thing. So I just deleted my story. Iam getting fed up with this thing, does anybody know how to fix this or is there any good alternative to manychat?

1362

10 months ago

Alina MUp-and-Comer

asked in General Q&A

Variable from Webhook doesn`t change in value

I have an issue I haven`t been able to solve for 3 days now. Make Webhook response returning data, however, sometimes Manychat does not change the variable and returns the previous one. I investigated the issue and decided that it could be because of the content size, JSON seems to be correct. But still don`t know what messages work and which don`t. I have 2 automations for 1 bot: Main (working good): https://manychat.com/flowPlayerPage?share_hash=758484_792f08c7000d778390a6818da5b42cf6c1b84fb1 Secondary (default reply, doesn't working as wanted): https://manychat.com/flowPlayerPage?share_hash=758484_266553bdabb1a798009d753f5a5c9c4da80f81ce In the secondary automations, you see that there is a default reply in whatever stage the user asks random questions and sends any text. Then this text is transferred to Make.com and replied by ChatGPT assistant. I tried simplifying json, but still doesn`t work. Always works for small 1-line answers. However, when I ask something normal (like fo

572

10 months ago

adreemartUp-and-Comer

asked in General Q&A

Many Chats + Wix Connection through Pabbly Connect

Hi Community,I have my Many Chats account connected to Wix Contacts through Pabbly Connect. There’s a webhook between the two that’s supposed to create a new contact every time someone sends and email through Instagram. The connection isn’t working and I’m wondering if there’s an easier way to collect emails. I noticed that exporting the list doesn’t work. Does anyone have a solution for this? Thank you!

768

10 months ago

MLDUp-and-Comer

asked in General Q&A

Google sheet intégration

Hello,I need to automatically put my contacts in google sheet. So I've set up an action that automatically puts them there. My question is as follows: Can I put the action at the start of my questionnaire and collect the following information if the lead responds? For example, what is your name -> James your email? -> test@test.fr Your favourite colour? -> No answer So should I put my action in the last question or the first, if it is in the first question will it take into account the following questions? Thanks in advance!

Worried about bulk DM message + other questions

Hello!I did the first manychat automation (whoever comments on the video gets a link in the message to download my file). Now I see in the profile that I have 1068 active contacts, 847 inactive contacts. I would like to write a DM to everyone who commented on the video and got my file, how they are doing with the file, if they understand everything and I want to offer them another subservice to my file.Can I write everyone a private message? Don't I get BANned on Instagram?What is the difference between a "visitor" status and a "subscribed" contact?How can I further communicate with people and offer them a service/discount if they have already commented on the video and received a link that they clicked on?

Can someone explain this billing invoice? I hardly believe that I had 2500 contacts, how I can check it?

MLDUp-and-Comer

Hello, My leads often type wrongs their name or email adresse. I want to give them choice to replace the info they give, how can i do it please ?

Messenger quick reply

Is there a way to show more than 11 option in multiple-choice quick reply? also, i there a way to allow the user choose one more option in the quick reply?

120

10 months ago

itsalishadesignsUp-and-Comer

asked in General Q&A

Live chat Sync Issue on web

Hi, There is live chat sync issue on website, on mobile app, it works fine but on web it doesn’t sync well and I see only old contact chat. Tried clearing cache and cookies and reset permission but nothing works, can you please help.

If i update text in my telegram bot, will it show for users who haven't seen it yet?

Hello. I set up a chatbot in the Telegram channel and did everything necessary. It is working. I have a question: if I need to add or change the text, will the updates be reflected for those who have already entered the chatbot but have not yet received the new text, considering there is a smart delay in place?

How Can I Connect 2 WhatsApp Number to one of my FB page in ManyChat?

Hi, I have a Facebook page integrated with ManyChat where I already connected one WhatsApp number, but I am looking to know if it’s possible to add a second WhatsApp Number. I am running job post advertising on Facebook for one of my pages, and I have now two recruiters. So, I want to know the best way to work this out, whether I should add a second WhatsApp numbers, or both recruiters can use the same WhatsApp number already integrated

540

10 months ago

Charly de ArgentinaUp-and-Comer

posted in General Q&A

Having problems with first automation

Hello people, good afternoon. I'm new to Manychat and I'm having problems with my first automation. I've already done all the automation development and it works fine, but when I publish it I can't get the trigger to be enabled. Therefore, the automation doesn't work. Where could this problem come from? Maybe it's from the Facebook Ads Manager. Here in Manychat I've already tried everything I found, from the button that doesn't respond to me and browsing through different parts, but I couldn't figure it out. Who knows how to solve this? Thank you very much.

send in from Excel to a subscriber

team any way i can send WhatsApp to a subscriber from Excel i tried many way all fail also from other like batch file @echo offsetlocal enabledelayedexpansionREM Set your ManyChat API keyset API_KEY=559135:6f1bf95ac1ceda72d7REM Set the ManyChat API endpointset API_URL=https://api.manychat.com/fb/sending/sendContentREM List of subscriber IDs and messagesset subscribers[0].id=1195263093set subscribers[0].message=Hello from ManyChat 1!set subscribers[1].id=1195263093set subscribers[1].message=Hello from ManyChat 2!set subscribers[2].id=1122334455set subscribers[2].message=This is a test message.set subscribers[3].id=2233445566set subscribers[3].message=Another test message.REM Loop through the list of subscribersfor /L %%i in (0, 1, 3) do ( set "SUBSCRIBER_ID=!subscribers[%%i].id!" set "MESSAGE=!subscribers[%%i].message!" REM Create a JSON payload set "PAYLOAD={\"subscriber_id\": \"!SUBSCRIBER_ID!\",\"content\": {\"messages\": [{\"type\": \"text\", \"text\": \"!MESSAG

I have an automation set up to sens a message on instagram when a certain word written in the comments. It stopped working and I have tried to make a new one, same thing - people comment and nothing is sent. I have no idea why!! Any clues or tips?

251

10 months ago

Heather AustrieChat Surfer

asked in General Q&A

full message doesnt appear

I set up and automation and used the limit of words they allow us but when someone on instagram gets my message it comes up with only a little and then … they can’t even click to read the full message. How do I change this?

151

10 months ago

ThisIsJohnUp-and-Comer

asked in General Q&A

My Automation wont trigger when I add tag

Can someone please help me understand why my automation won’t start?I made the flow, imported the customers and then tagged them but it didn’t work.I did the other way around but the result is the same. Is there something im missing? or I need to check something?

692

10 months ago

sierramendexUp-and-Comer

asked in General Q&A

Build an email list automation

I set up an automation where people DM a trigger word and enter their email. Where do I get the list of emails I have collected through this feature?!

translated: I now keep trying to use the check function to request a start via a message with the check number, but I don't get a response from the system/Original:ich versuche jetzt immer wieder über die Funktion überprüfen über eine Nachricht mit der Prüfnummer einen Start abzufragen aber bekomme keine Antwort vom System

210

10 months ago

camillatorres56Up-and-Comer

asked in General Q&A

GraphQL server responded with error %s: %s %s

Hi everyone,I’m trying to connect my WhatsApp account to ManyChat.However, when I reach the point of adding a Business Portfolio and I select the portfolio from my Meta Business Suite I get the following error:GraphQL server responded with error %s: %s %sDoes anyone know how I can fix this?Thank you!Camilla

4481

10 months ago

camillatorres56Up-and-Comer

asked in General Q&A

How Does Meta Template Approval Work?

Hi everyone,I’m using WhatsApp at the moment here on ManyChat and I’m wondering how the Meta approval of templates work.You can sometimes send a template for approval and have it approved in just a few minutes, other times it can take hours or a whole day. Does anyone know how this works and why that is?Is this machine/AI reviewed sometimes and human reviewed other times?Why does a message get approved in instants while others take so long?If anyone knows or has any videos/articles to share about it please send them over!Thank you,Camilla

190

10 months ago

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