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Hello! If I send a WhatsApp message to a contact that appeared to have a valid phone number, but that turns out to not be true, is the message I sent charged as usual? A few of my contacts had invalid phone numbers (that passed as valid), but the message wasn’t sent or didn’t have arrive to their phones, so I’m wondering if I’m paying regardless.Thank you!

I am using the voiceflow to manychat connection template by Omnifusion (linked below) however I’m experiencing a bug somewhere in the pre-made template and I can’t for the life of me figure out where it is or how to solve it. I think I’ve pinpointed it to one area of code, however when I’ve validated the code it appears to be fine. Has anyone experienced similar errors? Or do you have experience with this template/connection and can offer assistance? Many thanks!https://app.manychat.com/flowPlayerPage?share_hash=740143_98c18452de32fe8330e8ae8038d61053bf49369f 

Hey, I can't find the option to send messages to people on Instagram outside the 24-hour window. I would like to create DM lists for Instagram, but I don't have that option. Even though I create actions to set up opt-in for Instagram, it still doesn't work. Is there any other way to do this?

Hi, I’m just getting back into ManyChat and started building out an automation. There used to be a feature where the bot would auto-populate a person’s email, and it would say something like this “confirm your email below by tapping it, otherwise you can enter a different email.” ManyChat would automatically pull the user’s email address from their account and insert it into the message so the person could tap to confirm it, but I don’t see that any more. Is that feature no longer available? Or am I just missing it? Thanks! 

Hi everyone!I'm currently using the ManyChat PRO trial. I've been trying to set up an automation using an External Request (Webhook) to connect with OpenAI via Make.com, but the option "External Request" is not showing up in my Actions list.I've already tried: Using Flow Builder (visual editor). Clicking "+" button to add a new Action block separately. Checking the ManyChat App marketplace to install the External Request (but I don't see this option). Has anyone faced this issue or knows why this might be happening? Is it a known bug, or am I missing something to activate the External Request feature?Any help would be greatly appreciated—thank you!

Hey! Till yesterday the instagram automation worked and suddenly stopped today…No idea what happened.Someone who can help?

Aparece essa mensagem:“Notamos que esta conta do Instagram já está conectada ao Manychat“ alguém sabe como resolver ?! 😭

Muitas pessoas chegam até o meu direct falando que comentaram certinho e a automação funciona!Mais alguém passa por isso também?

Ola. estou com um problema bem chato… tenho acesso ao email, tenho acesso a pagina do facebook, tenho acesso ao instagram, porém nao tenho acesso ao facebook antigo que esteve um dia conectado no manychat.. eu deletei o facebook antigo, e nem imaginei que poderia me dar hoje essa dor de cabeça. eu tenho entrar no manychat e conectar minha conta do instagram porem essa conta pede confirmacão para o meu face antigo, ou aos administradores do manychat. porem não consigo entrar no facebook antigo pois ele nem existe mais, eu deletei…. preciso de ajuda urgente…  

Hey there,  I signed up for Many chat months ago… am paying for pro trail.. But somehow just got tripple charged on my bill.This is what it looks like:  

I connected my ChatGPT account in Integrations. How can I use it? AI steps don’t show any difference.Also, what language model is used by those AI steps?

Hi,I have seen many people use this and like the message of story with keyword sent by me and then send automated response, it feels very human and more natural. they are using manychat How can I do the same ?

hey guys I wanna know how to turning off the public comment replies , Instagram restrict or ban my commenting because of so many replies  I didnt find any switch to turn offI can only turn off trigger not Public Replies on comments thanks  

i already integrate my chatgpt assistant with manychat whatsapp. i can ask questions, get threadid, runid, and everything working fine. but the issue is, i cant display the output from chatgpt. i can see from the test response, but i cant parse the response. i tried data[0].content[0].text.value. from data[0] to data[4] but i still cant display the answer. i can see chatgpt already reply with the correct answer. please help… { "object": "list", "data": [ { "id": "msg_DfATGD9Gwz590OK7XJjZ0je8", "object": "thread.message", "created_at": 1744858952, "assistant_id": "asst_na77EDjzrp5CD0ldm1Thty2v", "thread_id": "thread_0lHAVCmo5Nxdc3B7X5Y4cx8X", "run_id": "run_Hk4RGaRVmy5E2ddOt70Z4kGt", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Okay bro, jom kita kongsi info pasal potassium (kalium) kat pokok.\n\nPotassium ni memang memainkan peranan yang padu dalam pertanian. Ia membantu dalam ba

Anyways I can set up many chat with or without another program to trigger auto DM with a “like”? On Instagram post, reels and stories 

I accidentally charged the wallet with an amount larger than necessary. Can I use this amount to charge the monthly subscription?

Trying to troubleshoot - I had to change my IG Password this weekend and reconnecting ManyChat has taken me more time than I care to admit.  None of my automations are working no matter how much I refresh my persmissions, edit my meta suite, and all the ManyChat instructional videos I’m finding are too old to help (My screen looks completely different than what they’re showing).  I tried re-doing my automations, still nothing.  ManyChat has no customer service so I’m at a complete loss of what to do next.   I’ve been at this for hours. 

Hi, there! I’m using the Auto-DM Links from Comments feature and it’s sending responses/links to SOME of our users, but not all? Anyone else had this? Any fixes? **Yes, we have refreshed permissions. ;) 

Hello I ran an Instagram Raffle contest where people had to comment on the post. Is there any way to export all the comments to a .csv file?

Manychat has been triggering a DM automation every time someone comments the word “good” on any post (which you can imagine is a pretty common word). I never set up a DM trigger using that keyword and have searched my automations at least 10 times and it doesn’t show any trigger with that keyword. It is triggered at least 10x’s a day at looks extremely unprofessional. Does anyone have any idea of how to stop this from happening or how to actually get a hold of Manychat customer service? Thank you!

Hi, We want to trigger automation from comments for people to receive a “pre-save link” for music release. Once pre-saved, we want to resume automation. How can we achieve this in a workflow? Thanks in advance

When using a custom vairable to hold a simple string it fails to be displayed in a message or be picked up when sending it a a field to Aweber as part of a signup process via a webhook to Make. As can seen, the variable MainlyAnswer is set to A, B or C and passed to the SendMessage (and on to the webkook). When running in preview the message shows the internal name {{cuf_12545289}} not its value. This is also displayed when using the variable in the webhook json field. How can I get the variable content to display?Thanks Tim 

Hello everyone,I was reading in the Community post. Are Instagram DM Lists completely gone?I have a 2 steps flow. First step is about getting a product, e.g. an ebook. Second step is about providing feedback. The second step should automatically trigger after 7-10 days. Did I get it right that this is no longer allowed? Do I have to contact the customer personally in chat and ask to trigger the feedback flow, e.g. with a keyword? 

what this happen in first time that the contact answers me? There are two bottom but they do not appear. 

Hi, i’ve a number of contacts and i try to add some of them to a sequence: than in the sequence there is a message with a link to an event (these contacts previously asked to be informed via DM about the event in the link).The first person i added to the sequence for testing received the message and everything was fine… but after i added other contacts to the sequence I had few issues:1 - only 10 contacts were added over the more than 50 i added with bulk action2 - none of them received the planned messages3 - there is a “processing window” that is idle… and seems it does not work…can you help me? what am i doing wrong?