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Mohammad Nader Alqhf
Mohammad Nader AlqhfUp-and-Comer
asked in General Q&A
growth tools

Hi everyone , How are you ?  Good day to you  Actually , I am new to ManyChat and  I want to automate the process of responding to comments, so that if anyone comments on the post on my company page, they will automatically respond to the comment with another comment.How can this be done? Regards  

605
Mohammad Nader Alqhf
marcotav
marcotavUp-and-Comer
asked in General Q&A
Problem Pause Action

hi, I would like my automation to stop at the 2nd step waiting for my signal.I'll explain how it's set up.WhatsappAt the second step the customer must wait for my response where I confirm the booking or not. I would like two buttons visible just for me, one with yes written and one with no written. If yes, the customer will proceed with 3 steps, while if no, they will have a different type of message.is it possible to do it? 

554
rodrigo_silvano
Journaler782
Journaler782Up-and-Comer
asked in General Q&A
Instagram Keyword: Running Same Automation Multiple Times

Hi! I want to create an evergreen automation to send people the link to my YouTube channel when I post a video, but it seems like users can only get an automation once. Workaround: Would they be able to get the same automation if I change the keyword for the evergreen automation each week? Or does it not work?

221
Fabio Gaulke
Danitavaresadv
Danitavaresadv
asked in Perguntas e respostas
Para configurar um gatilho, abra a automação

Pessoal, ja dupliquei, exclui, fiz, refiz e nada funciona lkkktentei não criar pra comentarios na publicação e coloquei pra story, mas nada da certo 

1798
Fabio Gaulke
Jocelin
JocelinUp-and-Comer
asked in General Q&A
Merge Two Manychat account

A client has two manychat accounts.  each is about 3k subs.  They want to merge the accounts so they have one main account.   Is this posssible? 

603
Fabio Gaulke
Marina68
Marina68Up-and-Comer
asked in General Q&A
Automation says 'disabled'

Can someone help me, it is driving me crazy! I can set up the automations without any problem but now when I press ‘Publish’  my automation is ‘disabled’ and the automation is not working. They worked perfectly before, I changed nothing and refreshed connection several times? Is there a setting that changed? What can I do?Thanks for your help 

4877
Fabio Gaulke
Juanfer
JuanferUp-and-Comer
asked in General Q&A
Issues with capturing responses in Custom Fields

Hi!!,I am experiencing issues when trying to capture and store response data in Custom Fields within an automated flow. Below, I provide detailed context to help you better understand the situation:Context Webhook Integration: I have configured an external request (Webhook) that makes a POST call to a custom URL. This URL returns a JSON with an array of available time slots (franjas libres in Spanish) for scheduling appointments. Response JSON: The structure of the response I receive from the Webhook is as follows: {  "franjas_libres": [    "Viernes 30 de Agosto de 2024, 01:00 PM",    "Viernes 30 de Agosto de 2024, 01:30 PM",    "Viernes 30 de Agosto de 2024, 03:00 PM",    "Viernes 30 de Agosto de 2024, 03:30 PM",    "Viernes 30 de Agosto de 2024, 04:00 PM",    "Viernes 30 de Agosto de 2024, 04:30 PM",    "Viernes 30 de Agosto de 2024, 05:00 PM",    "Sabado 31 de Agosto de 2024, 12:00 PM",    "Lunes 02 de Septiembre de 2024, 08:00 AM",    "Lunes 02 de Septiembre de 2024, 08:30 AM"  ]

3224
Fabio Gaulke
DonnaM
DonnaMUp-and-Comer
asked in General Q&A
Automation text boxes not linking

Hey,I have an automation to a free guide which is set up and working. I added a check in the next day to see if they have accessed that guide and offer them something else, but it isn’t showing a next step connecting line from this text box?

485
Fabio Gaulke
nady
nadyChat Surfer
asked in Preguntas y Respuestas
eliminar contacto

 si responden al boton se elimina la etiqueta y si no respoden al boton los saca de wspahora mi pregunta essi la persona me contesta al primer mesaje pero no con el boton sino con un msj normal? que pasa?y como puedo hacer para que si me contesta normal no los elimine

401
nady
land
landUp-and-Comer
asked in General Q&A
IS IT POSSIBLE TO SEE ALL CHANNELS??

i mean.. i can see in a susbcriber all the whatsapp messages sent.. and the messenger messages sent… but.. how can i see all de emails sent and received?? is it possible??cause all i see is a note… “email sent” but thats it… i need to see the conversation within the email

162
land
PastorTucker
PastorTuckerUp-and-Comer
asked in General Q&A
What automations are live?

Hello, We had a consulting company create automations for our church using ManyChat about three years ago.  The company, unfortunately, raised the rates to a point, we couldn’t continue with their support.I would like to see what automations are live and then turn off everything.  I will then begin to turn things on as I learn they do and how they function.I can see where the automations were created.  I see things in messenger that I don’t want.  For example, some folks just say hello to us or join us for an online service, then they end up with every service going to their messenger inbox.  If they didn’t ask for that, that is spam.   How do I see what automations are currently live?  

302
PastorTucker
marpoch
marpochUp-and-Comer
asked in General Q&A
Double message sending

Hello I have hypothetical question. If someone will comment the same word 2 times let say someone comments ,,Amen,, in my reel let's say and then he reply to my story or write another amen in my other reel will he get as many automatic messages from me as much he sends this word? If yes can i change it so the person will only get 1 this message or just limit a time space between these messages?

1983
Fabio Gaulke
d.jackson.vip
d.jackson.vip
asked in General Q&A
How Do We Contact ManyChat???

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

1151
Gustavo Boregio
d.jackson.vip
d.jackson.vip
asked in General Q&A
Is there a way to setup two-way email communication (not marketing) in ManyChat??

We’d like to start using ManyChat to handle customer support emails in addition to the Messenger and Social Media inbox. Is there currently a way to do this?

141
Gustavo Boregio
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
WhatsApp Ref URL Payload possibility

Is there any way we could store URL payload to a custom field in the Whatsapp Bot. We currently have a similar feature for messenger where you can get a payload(user inputted value) along the messenger REF URL and save it to a custom field

1676
Gustavo Boregio
Filipe
FilipeUp-and-Comer
asked in General Q&A
Probable bug in the Manychat with API GPT Assistant from external request

I'm sending a request to OpenAi in the Assistants API. And it returns the list of messages correctly.{ "object": "list", "data": [ { "id": "msg_iKGCwdwjUO5bb8c1SMpnIk33", "object": "thread.message", "created_at": 1709048220, "assistant_id": "asst_4O3IU4O3IUweCWH1fE2aX", "thread_id": "thread_d8xFPr33232hNovmHTI9hyno", "run_id": "run_l42qcQLk3h2k3jhmvIyX7cEOY", "role": "assistant", "content": [ { "type": "text", "text": { "value": "Hello! I can help you? 😊", "annotations": [] } } ], "file_ids": [], "metadata": {} }, { "id": "msg_0VVvobTk4hj32jk4h23iFbm6Vnk", "object": "thread.message", "created_at": 170432432228, "assistant_id": null, "thread_id": "thread_d8xFPrFi4kjh324kj3h2TI9hyno", "run_id": null, "role": "user", "content": [ { "type": "text", "text": { "value": "Hi", "an

4705
daniel alisov
RochelleHubbard
RochelleHubbard
asked in General Q&A
Run trigger multiple times

Hi! I’m testing my “reply to post comment” automation and even though I sent the keyword multiple times, it only ran once. How can I get it to keep running for every time someone replies with a keyword?

1192
Journaler782
basheer
basheer
asked in General Q&A
leaving manychat

Team I come to know if delete my manychat account i cannot link back the phone  to normal WhatsApp  will show error any one can support please  

361
Fabio Gaulke
KeenyaKelly
KeenyaKelly
asked in General Q&A
TikTok

Does anyone know how to use MC on TikTok?

971
Gustavo Boregio
Cris Bio
Cris BioUp-and-Comer
asked in Preguntas y Respuestas
Sincronizar contacto en klaviyo tras conversación por whatsapp

Hola,Estoy creando una lista para enviar brodcast por whatsapp. Yo recojo tanto el email y móvil desde un formulario de klaviyo. Pero también voy a activar la automatización en manychat que los que me escriban una palabra X, activen la automatización y le agregue una etiqueta. y además quiero que actualice o agregue un contacto. Lo que quiero saber es si se puede hacer que busque en la lista de klaviyo, si ya es suscriptor que le agregue la propiedad de whatsapp igual a true - imagino que la propiedad en menychat es Y/N optin whatsapp. Si no es suscriptor en klaviyo, le pida también el email. Este es mi flow, pero no agrega nada a klaviyo, porque se activa con el email no? ¿Me puede ayudar a como se haría?  

221
Gustavo Boregio
Francisco Rubilar
Francisco Rubilar
asked in Preguntas y Respuestas
Integrar pipedrive con manychat con zapier

Hola Comunidad… necesito integrar pipedrive y manychar, para que cada vez que ingresa un nuevo contacto en pipedrive, se dispare un whatsapp de bienvenida en Whatsapp vía manychat. Lo he intentado hacer con zapier, pero me sale el error “Failed to create a create subscriber in Manychat. Error from halted execution: Permission denied to import email. Please contact support to enable this feature” Que se puede hacer?

1025
alfredoc
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Sending message outside the 24-hour window in Facebook Messsenger

Hi community , How to use Broadcasting outside the 24-hour window without getting my Facebook page blocked, if I need to send notifications containing 3 or more different blocks?

965
Arman Shayan
Eltallerdeco
EltallerdecoUp-and-Comer
asked in Preguntas y Respuestas
Desactivar 2AF en Facebook

Hola genios!  Buen dia.Active sin intencion la validacion por segundo factor en mi cuenta de facebook. Pero no guarde el codigo y no sincronice ninguna aplicacion. No pude ingresar nunca mas a mi cuenta de Facebook desde e navegador y tampoco puedo conectar los canales a Manychat. Tengo acceso ami cuenta de FB desde la app en mi telefono movil. Facebook no me da ninguna opcion para desactivarla y si intento recuperar la cuenta me hace cambiar la contraseña pero luego vuelve a pedirme e codigo. Intente todo lo que estaba a mi alcance.  No se que intentar. Se le ocurre algo? Mil gracias

212
Eltallerdeco
Winike Cuamba
Winike Cuamba
asked in General Q&A
Como ter meu valor reembolsado depois de 5 dias do ManyChat Pro

Ola tudo bem a todosA alguns dias eu estava a procura de uma ferramenta para fazer um bot para um cliente de um modo mais rápido até que encontro o manychat tentei fazer um pequeno teste, pesquisei no YouTube e encontrei um vídeo que explicava a fazer um bot para WhatsApp, que era exatamente o que eu queria. Até que após eu tentar criar minha conta Manychat como o vídeo mostrava eu tinha que ter um número WhatsApp ou comprava um, nessa momento eu vi que o valor do número era muito pequeno e não fiquei preocupado por serem só 1.50$ , mas provavelmente isso foi um equívoco 🤦 meu ao olhar, na verdade era a assinatura do plano pro do ManyChat que só hoje descubro que assinei e são 15$.Como fiz essa compra a 5 dias sei que ainda tenho como fazer o reembolso mais ainda estou com dúvidas em relação a o que fazer já enviei um requisição para o suporte do ManyChat, mas não sei quando serei respondido e gostaria de saber se eu ir a conta e desativar o pacote Pro será que o dinheiro será devolvi

1183
Fabio Gaulke
gery
gery
asked in General Q&A
How to export all statistics from my automations?

Hi everyone, I would like to export all the statistics from time to time from my automations to a google sheet or something like this just to see the performance of each automation, the CTR per button, number of people who triggered the automation, people who opened it...etc same you can se in the app but I would like to export it to a database/excel/google sheet. is it possbile? how can i do it? 

511
Fabio Gaulke
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