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Lucas Moyano
Lucas MoyanoUp-and-Comer
asked in Preguntas y Respuestas
PAUSA INTELIGENTE NO FUNCIONA

Hola a todos !Que alegría encontrar este espacio en donde podemos preguntar y aprender de otros. Les cuento que tengo mi flujo ya instalado completamente, he hecho las pruebas por el testeo de instagram y el flujo funciona, pero cuando pruebo las pausas inteligentes, estas no se activan. He revisado bien la configuración y están correctas. Verifiqué mi zona horaria y también lo está, la verdad no entiendo que podría estar pasando.Agradezco mucho si alguien pudiera aconsejarme, saludos y muchas gracias :)!

484
Lucas Moyano
elton.soares
elton.soaresUp-and-Comer
asked in General Q&A
Can I send content dynamically on whatsapp?

I am creating a subscription list on news reports and offers on Whatsapp.So I’m creating a feature for the user to manage it’s subscription and would like to dynamically return a list to the user once he/she requests it showing all subscriptions he has and all other available subscriptions.I am saving everything in my database via HTTP requests, so ideally I would return the data when sending the user the list of subscriptions.Is there a way to do this? I think on messenger it is the Dynamic Block, and I know in the UI there is no way to do this for whatsapp. But could I achieve this through the API?

4096
nevvol
Felixphotogrann
Felixphotogrann
asked in Preguntas y Respuestas
Sobre los contactos

Quisiera saber si los contactos se pueden exportar a Mailchimp. Al descargar el excel solo me aparece una celda con la palabra PSID. ¿Qué sentido tiene la recopilación de contactos de Manychat entonces si no se pueden usar como leads? 

341
Gustavo Boregio
Eliranc4
Eliranc4
asked in General Q&A
i am trying To set up an automation where every unanswered phone call triggers an automatic WhatsApp message

I created a Webhook that pulls the customer’s phone number from MASKYOO. Then, I send that number to ManyChat to trigger the first flow for the customer.Issues I am facing:WhatsApp message is not being sent, even though the process completes successfully in Make. When trying to run the test again, I receive an error saying that the subscriber ID already exists, preventing progress.

431
Gustavo Boregio
Saiteja
Saiteja
asked in General Q&A
Newsletter flow along with sending specific Message by following on Instagram

Hi all,Hope you are doing well.This is my first post.I need an assistance to create a flow as per below requirement.I want to send a newsletter to our subscriber using the Klaviyo. When user click on the newsletter and follow us on the instagram, after following if user sends a specific message then we want to send a message.if user following and not sending a message then want to send the user a follow up message.If user followed but not sending a message then want to send the follow up message to send the message.Can you please assist?Thank you

301
Gustavo Boregio
Jenifer Jara
Jenifer JaraUp-and-Comer
asked in General Q&A
Duda sobre Restricciones Whatsapp Business

Hola, espero me puedan ayudar con esta duda, nuestra e-commerce vende suplemento para deportistas y otros accesorios para ciclistas. Y vi que podría haber una restricción para hacer ventas por whatsapp business con Manychat. Quisiera saber cómo podría manejar esta situación ya que queremos automatizar nuestros canales de mensajería pero esta restricción nos preocupa. 

663
Gustavo Boregio
rfung76
rfung76Up-and-Comer
asked in General Q&A
Removed Manychat but it still shows bot answer options? How to remove?

I disabled and removed manychat from my fb page, but it seems users still can see the automation options (but of course the bot no longer reacts to it). How can i clear the options users see when they message the page? Help!

422
rfung76
theoper
theoper
asked in General Q&A
Get contacts count

Hi, I am trying to somehow calculate the montly subscription cost from manychat  I thought about getting the contacts and I know how many contactss cost and how much so I can know the monthly cost but I don’t know what endpoint do I need to call to get the contacts count

632
Fabio Gaulke
Ian Salva
Ian Salva
asked in Perguntas e respostas
Importação de contatos

Does anyone know why when importing contacts, out of 1000, only 200 enter?And also, when I do a mass shooting, out of 700 contacts, only 230 receive it? alguem sabe porque durante a importação de contatos, de 1000 entra apenas 200?E também, quando eu faço um disparo em massa, de 700 contatos apenas 230 recebem?

391
Fabio Gaulke
thiagosant
thiagosant
asked in Perguntas e respostas
Whatsapp no Manychat precisa aquecer?

Boa noite pessoalCriei um bot novo no Manychat para o whatsapp, precisa realizar o processo de aquecimento do whatsapp ou não é necessário?

291
Fabio Gaulke
Gabriel55555
Gabriel55555Up-and-Comer
asked in General Q&A
Não consigo fazer pagamento

Prezados(a), tudo bem?Se alguém puder me ajudar, desde ja agradeço. Ao realizar o pagamento na conta manychat, que estava ativa normalmente, ao vencer o mês não consigo fazer o pagamento usando o cartão que já estava cadastrado.Neste print, informa que a cobrança será dia 02/12/2024, porem estou com a conta inativa e não consigo fazer a cobrança no cartão de crédito. 

452
Gabriel55555
Joseph Silva
Joseph Silva
asked in General Q&A
I need help adding audio

I'm trying to upload an M4A file for automation, but the system is recognizing it as an MP4 and giving an error : Unsupported 'mp4' format. You can use 'wav', 'x-wav', 'm4a', 'x-m4a'.

4899
Soltamura
Sherilyn
SherilynUp-and-Comer
asked in General Q&A
Manychat Shopify integration

I want to set up a bot that sends customers the link to our landing sales page and then add a functionality whereby the bot sends them a message if they purchase the product (ie. thanks for your purchase) and then a bot if they don’t purchase the product, to encourage them to purchase.  Our ecommerce store is on shopify - how can I integrate the two so that this can happen?

35612
Firat
valeeeek
valeeeek
asked in General Q&A
How to get Growth tools?

Hello everyone, can anyone tell me how to get the growth tools on my account? I need these features for a client but I don't know how to get them. Thank you in advance!

1832
Scott Spaulding
Vadim Ciobanu
Vadim CiobanuChannel Explorer
asked in General Q&A
AI intent recognition for Telegram

Hi there! Tell me please why I can not find AI intent recognition trigger for Telegram channel? AI plan is enabled.  

371
Gustavo Boregio
Luis Lemus
Luis LemusUp-and-Comer
asked in General Q&A
how can i see the profile pictures of all of my whatsapp contacts in Manychat

Hello Everyone, i need your help, i'm just wondering how can i see the profile pictures of all of my whatsapp contacts in Manychat because so far it's just showing me the default icon in gray color, i don't know if its posible! :/  

4118
alfredoc
danielkemelmakher
danielkemelmakher
asked in General Q&A
whatsapp icon

I'm currently working on updating my ManyChat account and I'm looking to change my profile picture (the avatar icon similar to WhatsApp's profile photo). Could anyone guide me through the process of updating this icon on ManyChat? I've looked through the settings but can't seem to find where to make this change. Any help or guidance would be greatly appreciated.

1303
alfredoc
wisdom_within
wisdom_withinUp-and-Comer
asked in General Q&A
Message not sending in flow after they've been tagged

Hello, I'm new to ManyChat and struggling to see why this flow isn’t working. They click the button and get tagged and then it’s supposed to send a message to those who are tagged, or if they don’t click the button they don’t get tagged it should send a follow up.  I tested it and got tagged but nothing happens after that. It seems nothing is happening after the yellow action box. Where did I go wrong?  

1134
wisdom_within
MK_CapeTown
MK_CapeTownChannel Explorer
asked in General Q&A
Looking for 'Follow up if contact hasn’t engaged option’ on the button

I am trying to find a way to follow up and send a message, if a contact has not responded to a message after 23 hours. I added a button to a message in an Instagram automation, but now I cannot find the option to only send a certain message if the contact as not interacted with the message/clicked on one of the buttons. It is not a ‘quick reply’ but a button, because one of the two buttons leads to a website. I can see the option ‘Follow up if contact hasn’t engaged option’ on the ‘Quick Reply’ option, but not on the buttons. Help would be very appreciated! Thanks, Mareike

4488
MK_CapeTown
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Telegram User Id

Hi dearsWe want to get the Telegram User ID, but it's not available in the contacts. Also, when I create a new Flow with row insert, it doesn't export all the user IDs.Is there a place where I can get them? Why does it not export for everyone when I set the filter "Telegram User ID has any value"?

2321
Gustavo Boregio
Jenifer Jara
Jenifer JaraUp-and-Comer
asked in Preguntas y Respuestas
Accesorios y suplementos deportivos - Restricciones

Mi cliente vende suplementos y accesorios para deportistas qué restricciones tendría con Many chat si quiero automatizar su negocio y hacer campañas, mejorar el flujo de ventas y atención al cliente

281
Gustavo Boregio
ManuelHernandez.Escribe
ManuelHernandez.EscribeUp-and-Comer
asked in General Q&A
How to follow up asking for email after automation with link to form?

I have started an automation to get people on IG to receive a link to my newsletter signup page upon typing a keyword in a post. Super-happy with it.I have found that, in some cases, I can help them convert into subscribers by following up with a message asking them for their email, so I can add them to the newsletter.I have tried adding a new message after a smart delay to the existing automation, as shown. And it is not working.Thoughts? 

1625
ManuelHernandez.Escribe
Maggie
MaggieUp-and-Comer
asked in General Q&A
Connecting automation message

I’ve watched several videos, and none of them address the issue I’m experiencing. I asked the AI to create an automation for me. I did a few myself, but there is a disconnect between one message to another. It’s a very simple automation too. The arrow should go from a yellow circle to the next message, but it will not connect. What am I doing wrong? Thank you!

1087
Maggie
Igor Ramos da Silva
Igor Ramos da SilvaUp-and-Comer
asked in Perguntas e respostas
POWER BI

I want to create a power bi of my automations, where I can see the conversion rate in real time. Where can I get this data?

464
Igor Ramos da Silva
Gosia
GosiaMessage Musketeer
asked in General Q&A
Is it possible to disable the live chat option?

I create automations in my clients' accounts, but some of them don't want me to have access to their live chat and see their messages. Is it possible to disable the live chat option for users with the admin or editor role? 

1494
Gosia
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