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On Manychat Flow, I am building a flow that makes an HTTP API Call and stores the response into a field. Now, I want to send the response from the API as an Instagram Message, but I don’t have an option to link this step after the Action step. 

hola buenas tardes, quisiera saber si alguien me puede ayudar con lo siguiente: como ven, cuando alquien entra al chat, aparece es el numero, quiero saber si se puede cambiar eso por el nnombre de perfil. o sea que no aparezcan los numeros sino un nombre. Muchas gracias

Hi all, I’m trying toactivate my 5th automation in free plan (hai less than 1000 subscribers, all of my automations are set with a trigger that contains one specific (past)  Instagram post and “Any comment”, so I do not understand why I should change to pro plan. In answers to similar questions I’vre read if there is a pro feature in use, but it is not clear want could be used in a free plan as a pro feature. At the beginning I’vre tried to set up the automation with the “next post” but it did not work and I figured out that teh reason was that “next post” is a pro feature. So I guess, since it did not work for me, I did not use it, and after I had to change it to a “specific post” when the post was already published.So as I see I do not use any pro feature and nontheless the aumoation does not work.Thank you in advance if you can help.

Já faz uma semana que está com problema em relação da automação, nesse caso eu fiz a permissão tanto do facebook quanto do instagram. Nisso ainda assim não funcionou. Sistema está no PRO, não acusa mais nenhum erro e testei em outra conta do instagram no modelo FREE e funcionou. Não sei se é alguma configuração dentro do instagram que não está permitindo ainda.Até tentei deslogar da conta e logar novamente, mas não vejo a opção de sair do instagram hoje

Tengo una secuencia para whatsapp que opera dentro de las primeras 24horas, luego de una conversacion iniciada por empresa. Hay preguntas que el cliente responde, se almacenan, clasifican y luego de cierto tiempo, recibe respuesta automatica, todo dentro de la secuencia. Pero qué pasa si el cliente escribe al whatsapp cualquier otra palabra o interaccion, entre los pasos?? no hay live 24h.. como doy respuesta sin salir de la secuencia?? y como controlo que la respuesta de la secuencia no ocurra despues de una interaccion que no tenga que ver con la secuencia?? Help me!!

How do I have 800 subscribers when the one story I automated only had 200 views? And the story is no longer available and only seven people actually responded with the trigger word?

What rules should I follow to gather user information from German citizens?I want to set up ManyChat automation that aligns with Germany's data protection laws.

Hi, how can I set up an automation to tag people from my facebook group. I am thinkg of using a reffaral link to a chat for it, but don’t know if that would work. 

I need help to update my Whatsapp Icon/ profile picture. In the section channels > whatsapp, there is a way to upload a photo, but it dissapears when i refresh the page or change to another section. Please help!

My instagram auto DM’s are not working despite me refreshing permissions and logging in and out of accounts. Can I please geet some help?

Buenos dias. He creado dos automatizaciones para Dm de instagram y Whatsapp pero el bot no esta activo, cuando hacemos pruebas chateando no recibimos mensajes. Alguien sabe como se activa el Bot?

Acabo de iniciar con manychat para automatizar mensajes de Facebook con palabras claves, pero esto no corre.. Ocurre que en la opción AUTOMATIZACION, solo están las opciones de BASICO y SECUENCIAS. Alguien sabe donde encuentro la opcion de keyword para activarlas. 

Hi ManyChat Community!We recently had our WhatsApp Business number temporarily restricted, but the issue was resolved, and WhatsApp fully restored our account. However, we're now facing difficulty reconnecting this restored WhatsApp number with our ManyChat account.Has anyone experienced something similar or know what steps we might be missing?Any help or guidance on how to reconnect our WhatsApp number to ManyChat successfully would be greatly appreciated!

"status": "error","message": "Wrong token"

{  "subscriber_id": 1885776809,  "data": {    "version": "v2",    "content": {      "messages": [        {          "type": "text",          "text": "Tu mensaje aqua"        }      ]    }  },  "message_tag": "HUMAN_AGENT"}   Quiero hacer una peticion simple, pero creo que me lo impide el message_tag que solo esta disponible HUMAN_AGENT para IG, como puedo activarlo? Solo tengo una cuena profesional conectada y puedo responder mensajes directos desde manychat pero quiero hacerlo con su API

I had around 900ish contacts before, and I started deleting and unsubscribing in order to decrease them. It went all the way down to 504 contacts but it wouldn’t go any lower than that. I’ve unsubscribed every single contact I have but for some reason it just didn’t go below 500.This is frustrating because I want the $15 dollar plan for having below 500 contacts. After some time my contacts went back up to 688. I unsubscribed all of them again but the number didn’t decrease at all and remained at 688.What is going on? please help  

Hello, I have a client who signed up for Manychat with mu link on 06 March. She has a 14-day trial account. However, I coudn’t find her subscription in my dashboard partnerStack. When will ot appear for me?

Olá! Tenho campanhas no gerenciador de anúncios cujo objetivo são VENDAS.Os clientes costumam comentar muito nessas postagens, pelo que preciso automatizar as respostas ali no comentário dando indicações. O problema é que ao criar o fluxo de resposta para comentários de feed/reels, o manychat não permite selecionar o anúncio do instagram, permite apenas as postagens orgânicas. Outro problema é que se eu utilizar o gatilho de clique em ADS, pelo que entendi, permite apenas se a campanha no gerenciador de anúncio for do tipo “ENGAJAMENTO”,  para que então exista a opção adicional do call to action “enviar mensagem no instagram”, selecionar o modelo de meensagem > app parceiro > manychat > escolher fluxo, etc. Somos forçados a criar apenas campanhas do tipo “ENGRAJAMENTO”, para que o manychat possa responder os comentarios de ADS no instagram? Preciso muito de ajuda para fazer funcionar em campanhas de vendas...não faz sentido eu mudar a maneira de criar campanhas. Obrigado!

Olá!Estou tentando criar o automatismo simplesmente para responder automaticamente os comentários nos feeds/reels de um perfil do instagram. O problema é que não deve enviar DM para o utilizador e o fluxo do manychat parece obrigar a ter uma DM no fim!É possível desabilitar a DM no final? Obrigado!

Sorry, I’ts my firt post. I don’t know if ineed post in english or portuguese, I’ll try post in portuguese.If needs in english, please, let me know. Criei uma automação para equipe interna da empresa, onde eles interagem com a ferramenta/automação.Agora, necessito criar uma automação para produtores, onde enviarei um whatsapp assim que feito o carregamento, é um ticket com informações de peso, etc.Tenho medo que indentifique-me como spam ou algo nesse sentido e bloqueie minha conta ou algo nesse sentido. Isso pode ocorrer ou estou viajando?Essa é a maneira correta de fazer?Até pq estarei utilizando o mesmo número de verificação. Aguardando ancionamento sugestões, tentei contato com suporte no manychat mas não encontrei nenhum e-mail. Grato.

Any idea what I did wrong here?  

I need your help with something important 🙏I’m building a flow where, when someone needs assistance (like opening a support ticket), I want to notify a specific person – but only inside the Manychat app, not via email. The client does not want to receive email notifications for every ticket.Is there a way to: ✅ Trigger an in-app notification (like a task or alert in Manychat) 🚫 Without sending an email?If that’s not possible right now, is it at least possible to change the email address connected to the Manychat account so those notifications go somewhere else?Really appreciate any guidance, tips, or workarounds from anyone who faced something similar! 🙌Thanks in advance 💙

Hi everyone!I'm new to the platform and trying to achieve something simple.I want to send a WhatsApp template message (already approved) to users of my app who are paying customers. For example, messages like a welcome message or a notification that their booking received a new review.I've been trying to do this with ManyChat, but I'm a bit confused about the correct setup.Do I need to make sure each user is subscribed to my ManyChat account first? If so, should I check whether the user is already subscribed before sending the message?Since I already have an active system with active clients, what would be the best way to handle this?I originally thought I could trigger an automation when ManyChat receives a webhook, but I couldn’t find a way to create or listen to a webhook in ManyChat.Also, I noticed that you can’t use an external request as the first step in a flow — only after another step.Any help or suggestions would be really appreciated!Thanks 🙏

Hi everyone I’m trying to build an Automation with Instagram + ChatGPT (see Screenshot below)For some strange reason instead of the response, I get “No longer available” in small grey text from Instagram (see screenshot below)The stranges thing is that when I reload the page, then I actually get the AI answer but with a button “Get updates” that I have no clue where it comes from.This automation used to work, but when I recorded and reproduced it it stopped working (both the newly made one and the old one that used to work).The exact same automation still works for Facebook and WhatsApp. What I tried so far:Again removing and reconnecting Instagram to ManyChat Deleting and remaking the whole flow Deleting and remaking the ‘fields’ (variables) My thoughts:When recreating this, I also removed and recreated my Manychat connection to Instagram. Perhaps there is a permission issue? (altho I did the same with Facebook and had no issue there) Perhaps someone of you came across this and will k