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Hi community, im triying to update my current automation (Instagram) with some edits and when I press update, and error message appears with “stop linked ad in your ads manager before taking this action”. I have tried countless times, stopping all campaigns in the ads manager but its still not working. Need help! 

Oi, Pessoal! Alguém pode me ajudar? estou tendo dificuldade em configurar a automação “Enviar links automaticamente em DMs”O gatilho está ativo e salvo aqui no ManyChat, a minha conta está vinculada ao Instagram, que posteriormente é vinculada a minha conta no META ADS, mas não ao finalizar o anúncio, a automação não aparece. 

Hope all is well everyone, my name is Dj and I’m having quite the issue and was looking for a bit of help. So I have an automation flow that involves about 4 different automations, my goal is for one contact to finish the first automation then once that contact is finished, it will start another automation but I want to send the 2nd automation to a different user, not the same user. I tried using conditions but that usually just stops the automation after the first automation ends and doesn’t send the message to the user that meets the conditions. Anyone know how to solve this issue?

How can I use many chat to get emails? 

how to add such an action? thnx

Hi ManyChat community,I’d love some help with this issue!I want to set up my flow so that when a user text to me or replies to a question, ManyChat will:1. Automatically add a tag (manual-chat - i created, added only when client text to me), and2. End the automation flow so we can continue the conversation manually.I can’t find a way to add a condition, what’s the best way to do this?  Thanks in advance for your guidance!

Hola! Una pregunta... encontré un vídeo (genial por cierto):https://www.youtube.com/watch?v=-wYz1QVxUQA&tEs de@Gustavo Boregio y muestra cómo hacer para tomar dos o más mensajes de un cliente antes de procesarlos con IA, concatenarlos y enviarlos todos juntos. Funciona usando Respuesta predeterminada. Yo estoy necesitando hacer algo similar, pero en mi caso la interacción viene desde una pregunta puntual, usando Recopilación de datos. Es decir, le pregunto algo al cliente, y quiero dejar que mande varios mensajes si hace falta… y recién después de un tiempo , concatenar todo eso y recién ahí mandarlo a la IA. ¿Alguien probó algo así? ¡Gracias desde ya por la onda!Slds.

Here’s what i would like to achiveOn my website theres a button that whenever you click on it, it’ll take a screenshot of a group and then storage it,I would like to send that picture on a Whatsapp message like:-----------------------------------------------------------------------------------------------Hello there!here’s your image Is there any way i can accomplish this? 

Hi Manychat Support,I'm interested in using Manychat to automate a welcome message for new followers on my Instagram account. However, I understand that Instagram's API doesn't currently allow for automated direct messages.Could you please advise on any alternative approaches I can use to achieve a similar outcome?I'd appreciate any insights or recommendations you can offer.Thanks in advance for your assistance.Sincerely,Ram

Hi everyone, I’m hoping someone can help me resolve this issue: I had a WhatsApp number registered in ManyChat, but my channel was deactivated due to insufficient funds. I’ve since added credits, but when trying to reconnect, WhatsApp requires SMS/call verification. The problem: I purchased this number directly through ManyChat, so it can’t receive SMS or calls (no physical SIM access). I already removed it from Meta Business Manager, but it still won’t verify. Has anyone experienced this? Is there a way to: Get ManyChat to verify the number without SMS (e.g., via email or manual approval). Migrate the number to an SMS-enabled provider (like Twilio). Or am I forced to use a new physical SIM number? Any advice or shared experiences would be greatly appreciated! Thank you. 🙏

se esta llenando mi bandeja de contacto solo porque me están siguiendo, pero no han interactuado con ninguna automatización. tienen el nombre de “visitante ” y se suman en mis contactos. como evitar esto? No quiero tenerlos en mis contactos. ¿Me cobrarán por esto?

When im doing auto reply's on comments, how can i mention the user who made the comment? The cuffs to choose the user are not there in the random comment answer selection.Im talking about the Instagram Comment Reply under my post and not about the message you are sending to the commenter. 

É possível criar um fluxo que responde a qualquer comentário em qualquer post usando inteligência artificial?Fiz uns testes aqui mas aparentemente não consigo mapear o conteúdo do comentário para conseguir passar pra IA

Hello ManyChat Community!I'm encountering a peculiar issue with the ManyChat API and I'm wondering if anyone else has experienced this or has any ideas on how to resolve it.Scenario:When trying to create a new contact via API, I receive the error: 'This WhatsApp ID already exists: 5554999999999' However, when using the API Swagger to search for this contact (using the /fb/subscriber/findBySystemField endpoint), I receive: { "status": "success", "data": []}   This creates an impossible loop: I can't create the contact because it already exists, but I can't update it because the API says it doesn't exist!Additional details:The contact was originally imported into ManyChat. I've tried searching using both email and phone number, with the same result. I've checked the API token permissions, and they appear to be correct.Questions:Has anyone faced a similar issue? Is there any known difference in how imported contacts are handled versus natively created ones? Is there an alternative metho

Hello everyone, I noticed that this is a very recent problem.Since yesterday, the messages I send via the Instagram app haven't been received via webhook, so they don't appear in Manychat. On manychat i can only see the messages I send via Manychat. Is this problem specific to me? Does everyone else have this problem? Edit: Everything fine with inbound messages, the issue specific for outbound messages.

Hola comunidad. Quiero saber si pueden ayudarme a despejar esta duda. Tengo una plantilla que instalo en la cuenta de mis clientes y le cobro un fee mensual por usarla. La plantilla la protejo y la manejo a control remoto pero no la bloqueo completamente para poder hacer ajustes y optimizarla. Mi pregunta es…  ¿Cómo puedo hacer para que el NO tenga acceso a ver la arquitectura ni la lógica y que el sea quien se haga cargo de vincular su tarjeta de crédito a la cuenta?Gracias de antemano... 

Hi all - I created an automation that is having an issue. The second button sent [after someone clicks the ‘Send me the link’ button] opens Threads and prompts to download Threads instead of the link I plugged in to a landing page. Is this happening anyone else? How do I fix this??

Gostaria de saber como faço para saber a origem de uma automação do manychat. Eu tenho várias automações do Manychat e algumas estão erradas, mas não consigo encontrar qual automação é essa

I went to the contact that I wanted to trigger the automation for and added the tag (the automation is public and the trigger is set to “on”) but the Instagram DM which is the next step in the automation after tag is added is not sending. Any advice? 

Hi, i have an italian manychat account.I would like to start sending sms. i know i have to connect Twillio, (i already have a twillio account) but right now i only have an american number to connect. Can i use it to send messages to italian users? 

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

Fala pessoal, alguém pode me ajudar com a personalização da minha visualização de contas (a imagem dos avatares).Eu gerencio várias contas no Manychat, como pode ser visto na imagem. Atualmente, a maioria delas exibe um ícone de avatar genérico, o que torna a identificação rápida de cada conta bastante difícil e confusa no dia a dia.Eu entendo que a imagem da conta deveria ser sincronizada automaticamente a partir da Página do Facebook ou do Perfil do Instagram associado. No entanto, mesmo com as contas devidamente conectadas, as imagens de perfil das minhas páginas não estão sendo puxadas para o painel do Manychat. Apenas uma das minhas contas exibe o ícone correto do Facebook.Gostaria de saber se existe alguma maneira de forçar essa sincronização ou de definir manualmente uma imagem/avatar para cada uma das contas na minha lista. Isso melhoraria muito a minha eficiência ao navegar entre os diferentes bots.Agradeço quem puder responder.  

Hello!I have the following case:I set up a block that collects data from WhatsApp, I place invalid responses, and I test it. First, it responds correctly with the response configured for invalid responses. Then, when the maximum number of attempts is reached, the flow skips without showing the "skip" button. It simply continues as if the user had responded correctly.Do you have any idea what could be happening? Could it be a mistake on my part, or is this part not working properly? 

Hi everyone, i am new to Manychat and i am trying to set up tracking so that whatever we set in facebook ads will pass through to the messenger and then to our landers. More specifically, if we have utm_campaign = {{campaign.name}} and ID=123456 set in the ads manager, how do we make sure these persist all the way to our landers?Thank you so much for your help in advance.

I'm new to ManyChat and I'd really like it if you could help me please. My question is focused on the following: I'm a lawyer who wants the AI to automatically respond to messages to filter clients' basic questions. However, I also have an assistant, and the idea is for her to be able to use ManyChat. I'm going to pay for the Pro + AI. Should I also pay for her as a user, or is she already on my team because she's in my account? Thanks.