Solved

Estou desenvolvendo uma API para consulta de saldo e simulação de saque FGTS e não estou conseguindo salvar alguns dados retornados da API em campos personalizados, para atingir o próximo passo da automação.Algum expert de plantão que possa dar um auxilio?Chama no Whats: (41) 984831032

I’m using ManyChat to automate a follow up when someone clicks one of my Instagram ads.This is working fine.However, I want it to send them a second chaser message ONLY if they don't respond to the initial message: if they do respond, they should not receive a second chaser message, as I will be taking the conversation myself.Is this possible? This surely must be a common use case but  I can’t find anything about it anywhere. 

It happens to me that my Instagram followers receive the message in duplicate and it is very disturbing, is there a way to deactivate the automation once it has been sent so that they do not receive it in duplicate

I work as an automotive sales consultant, I want to make content in tik tok to attract people to whatsapp, I want to make advertising campaigns on facebook, make content on instagram, save customer data for example if they are looking for a car financed or cash, if they are looking for a sedan or a suv and all in order to schedule appointments to the agency, what tools or tips would you give me to use Manychat in the best way?Translated with DeepL.com (free version)

How do I add images to an instagram reel reply? 

Eu gostaria de esconder o numero dos leads/clientes para que os meus agentes de chat ao vivo nao fosse possivel acessar essa informaçao.É possivel?

How can I give the permission to live chat agent user to add a contact?by default is not possible, but with a flow is possible? automation? 

Does anyone know if the 10RPS (requests per second) API rate limit for SUBSCRIBER endpoints, is for a single user, or across all users using the same chatbot? Thanks!Ali

como posso somar valores no manychat , para adicionar na planilha, tipo um orçamento onde o fluxo vai guiando o cliente adicionar os itens .

I started using my WABA account last friday (March 7th), When finalizing the tests, the account was suspended. All I got in response was “This account doesn't meet our policy guidelines.” despite having all the verifications required by them, the ManyChat credit line was shared successfully and we sent two messages to our company’s employees using approved templates. I can’t find a way to actually talk to Meta Support, their emails are automatic responses, their documentation only redirects me to other documentation which hasn’t been helpful at all. I can’t even get a detailed report on the reasons for the ban. I’m running out of options. I thought about getting a new number, I’ll always run the risk of getting banned without a clear reason and no way to dispute the decision. I’m posting this to see if anyone has been through that and which actions did you take? Were you able to come up with a backup plan for when that happens? Thanks in advance!

How much text can store a custom field?

 Hey, I'm trying to trigger an action when a conversation is closed, but I'm not succeeding. Do you have any idea how this can be done? The trigger should activate when the conversation is closed.

Hola, espero que alguien pueda ayudarme con mi pregunta.Tengo múltiples clientes, todos gestionados bajo un solo portafolio comercial en Meta. Mi objetivo es automatizar la funcionalidad del chat en sus páginas de Facebook e Instagram utilizando IA. Actualmente estoy en el proceso de agregar sus cuentas.Mi pregunta es:¿Necesito pagar una suscripción separada de ManyChat y una suscripción separada de un servicio de automatización de IA para cada cliente?¿O es posible automatizar las cuentas de múltiples clientes con una sola suscripción de ManyChat y una sola suscripción de un servicio de automatización de IA?Si esto último es posible, ¿cuál es el límite en la cantidad de clientes o cuentas que puedo automatizar bajo una sola suscripción?Gracias por su ayuda.

If I create 2 automations:An automation that responds to comments on posts. One that sends direct messages to those who perform an action.Will both automations save user contacts, or will contacts only be added for those who interact via DM? Wich automations do no add contacts on my platform? 

Não consigo criar conta no manychat conectado ao facebook. Da falha de autenticação!Porém quando vou ver em “integrações comerciais” dentro do facebook, consta como ativo. Mas mesmo assim não consigo entrar no Manychat. É como se não tivesse conectado. Alguém poderia me ajudar?

 Olá @fabio.gaulke, tudo bem? Eu por aqui novamente com dúvidas. Entendo que o opt-in do Whatsapp se dá pela aceitação de uma message Template, mas como eu configuro o opt-in novamente quando o cliente dá um opt-out e se arrependende clicando em um botão “mudei de idéia”?Mais uma vez Obrigada!

Hi! This morning, I ran two automations on one IG post for people to 1) pre-order my book (by commenting keyword “book25”) and 2) buy tickets to my book tour (by commenting keyword “tour25”). I created these as two separate automations in the ManyChat interface. Unfortunately I encountered an error…When someone commented “book25” they received the correct message, and when someone commented “tour25” they received the correct message. HOWEVER, if someone commented “book25 AND tour25,” they only received the corresponding message for ONE of the keywords (usually the first one in the sequence). Why was this the case? Is it possible to run two automations on one post, so that people can receive BOTH responses? I am hoping to run more automations this week and don’t want to run into the same issue! Thank you!   

Hi all,  I hope you're good. Just seem to be having a bit of trouble with my automation today. I have it set up so that when someone replies to my reel with the required emoji, in this case a thumbs up, then they get sent a message with a free download.  I have refreshed permissions, but for some reason, not everybody that replies is getting the auto reply. Just wondered if anyone might be able to suggest some other things I could try?  I duplicated a previous automation which worked perfectly and just adjusted the text and the post the automation was attached to so I hoped it would work fine.  Any help greatly appreciated. Thanks! Sho 

Hi everyoneWe have been using ManyChat successfully to drive WhatsApp broadcast messages during launch campaigns.  However at the moment we are not running any launches so there is no need to keep the ManyChat account alive, until next time when we need it again.Is there a way to pause our subscription for the moment until we need it again? If and when we resume, will everything be back to normal?  What happens to the WhatsApp number that is connected to the ManyChat account?Thanks.

Our company is trying to merge all the Instagram accounts we have from different locations to have one central account. The location owners said they still want to be able to initiate DMs. Is there a way for a team member to initiate a new DM to an account that may or may not be a follower? 

Error I have problem with https request with the paremeters sent, this occurs when all the fields have data and were created in the perzonalization field folder. i tried deleting one by one field, to identify wich parameter has the error, when i found them i can understand the error, all are text field and its personalization data exist in the folder many chat. -----------------------------------------------------------------------------------------------Tengo un problema con la solicitud HTTPS con los parámetros enviados. Esto ocurre cuando todos los campos contienen datos y se crearon en la carpeta de campos de personalización. Intenté eliminar los campos uno por uno para identificar qué parámetro tenía el error. Al encontrarlos, entendí el error: todos son campos de texto y sus datos de personalización se encuentran en la carpeta Many Chat. Headers  All the Fields have Values  

Pessoal, alguém sabe o que pode estar acontecendo?  Eu já importei os contatos várias e várias vezes, não vai nenhuma mensagem enviada.  Por favor, alguém me dá uma luz do que pode ser?  

Hi!We’re trying to keep as many doors open as possible for leads to sign up to our event and then receive a message on WhatsApp. But what I’ve noticed is that if you sign up on one platform and then on another, your account will only have opted-in for WhatsApp on the first platform. Usually, I wouldn’t mind this, but our audience is older and would sign up twice on different social media platforms.Is there a way to perhaps fix this issue?

Percebi que a automação não tá sendo disparada algumas vezes quando enviam a palavra-chave para mim na DM, não sei se é porque esses usuários não me seguem ou se é a palavra-chave, por ter acento. A palavra-chave é “Imã”. Alguém consegue me ajudar com isso? Porque não é o caso de não funcionar, a automação até funciona, mas não tá disparando pra todo mundo que envia a palavra-chave.

Hola hola, ¿Les ha pasado esto? Resulta que quería agregar un número nuevo a ManyChat y me lo desactivó y no funciona. ¿Alguien sabe si se puede hacer algo o ya lo perdí?