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vagabondceo
vagabondceoUp-and-Comer
asked in General Q&A
Instagram quick reply not shown to all users

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

40910
Fabio Gaulke
mafecita01
mafecita01
asked in General Q&A
2 INSTAGRAM ACCOUNTS

Hi everyone, I’m new to many chat and I have an important question. I just tried the automatic DM after a comment left on my post and works perfectly. I now want to use it for another of my accounts, do I have to pay TWO pro subscriptions for this? I added my other account but still say is on the free version and doesn’t allow me to add the comment-DM option. 

581
Fabio Gaulke
Boris
BorisUp-and-Comer
asked in General Q&A
URGENT - unknown problem

Hello to the whole community!I've had a big problem the last few days and I don't understand why. Maybe there's a problem with optin and adding contact but I don't know how to fix it.None of my flows are working (everything was working fine before).However, when I test with another account (my personal account), it totally works, in the editor via the test mode too...When testing with other people, either no flow is triggered (neither in comments, nor in replies to a story, nor in direct DM), or the first message is triggered (with the button), but the rest is not triggered.Each interaction is supposed to trigger the Optin, add the contact when they press the first button, and we're supposed to see the conversation in livechat?-I've checked all the settings (FB, IG, manychat) and refreshed all the permissions-Triggers are enabled-Keywords are correctly configured-Test mode works fineI really don't understand, I need your help.If you need screenshots or any other information, let me kno

786
Fabio Gaulke
Marketing LS
Marketing LSUp-and-Comer
asked in Perguntas e respostas
NÚMERO WHATSAPP BANIDO

Olá, precisamos de ajuda! Nosso whatsapp foi bloqueado e gostaríamos de ajuda para entender como resolver. Alguém consegue nos dar esse suporte? Já solicitamos análise, mas insiste em que infrigimos as leis...  

1462
cavagnaro
Aravind98
Aravind98Up-and-Comer
asked in General Q&A
I need to have link preview for DMs sent for comments on Instagram reel, please help me out?

Hello ManyChat Community!I've set up Instagram automation on ManyChat to send links when users comment on my reels. The link sends successfully, but the preview isn't displaying. Comparison:Message Without Link Preview here below   Message With Link Preview (Expected Output): an image is visible for the same link just above the message  Seeking Your ExpertiseHas anyone encountered this issue? How did you resolve it? Please help me out. Thanks in advance.  

1364
Aravind98
itapapixxl
itapapixxl
asked in General Q&A
No automated message to the same user

Hi, I would like to know if there is a function to avoid sending the automated message multiple times to the same user. Often some of my users respond to the conversation and get the automated message again and again. Is it possible to make it so that if it is sent once to the user, then to the user it is not sent again?

431
Gustavo Boregio
Dimedocs
DimedocsUp-and-Comer
asked in General Q&A
Instagram DM automation is not working

Hello Manychat CommunityI have added automation if user send me the message containing keywords then automatically the message should be sent. But it is not working 

38113
Maylene
shai-ai
shai-aiUp-and-Comer
asked in General Q&A
Problematic characters in user input

Hey guys, I noticed a very annoying issue that I was surprised to see no one talks about!When user input contains special characters (\n , / etc...) it breaks the json when i want to send it to MakeBut there is no option to clean the input inside Manychat, and beacause it breaks the Json - I also cannot send it to Make to sanitize the input !!Does anyone knows how to solve it? plzThank you all very much

412
shai-ai
Juanest
JuanestUp-and-Comer
asked in Preguntas y Respuestas
Iniciar conversación de Whatsapp desde Manychat

Hola…Tenemos una cuenta de Manychat, a través de la cual desarrollamos un bot de Whatsapp.El bot actualmente funciona y se activa cuando una persona escribe algún mensaje a la línea de Whatsapp.Nos gustaría tener la posibilidad de enviar mensajes a contactos específicos de Whatsapp desde Manychat.Es decir, poder iniciar la conversación o el chat de Whatsapp nosotros mismos con Manychat, y no esperar a que el usuario active el bot.¿Cómo lo logramos? ¿Por medio de broadcasts?¿De qué manera podemos iniciar la conversación con el usuario?Gracias.

4234
Fabio Gaulke
Mason
Mason
asked in General Q&A
Change FB Page on Paid Plan

How do I change the FB page associated with my paid account?

221
Fabio Gaulke
Glowtician
Glowtician
asked in General Q&A
Do installed templates update automatically?

Hello! If my template is installed by other users and I update the template, will the update automatically take place for the users as well? Or do they have to uninstall and reinstall to get the latest version of my template?

201
Gustavo Boregio
dolph
dolph
asked in General Q&A
is manychat down?

is manychat down? cannot send any messages

483
Gustavo Boregio
Biswaprakash
BiswaprakashUp-and-Comer
asked in General Q&A
Custom User Fields Not Updating from External HTTP Requests

I am developing an integration between ManyChat and an API (which integrates with OpenAI's API, trained on my Google Sheets database) to create an interactive chat experience that personalizes a virtual assistant based on user inputs. The process involves capturing a prompt provided by the user, storing it in a Custom User Field in ManyChat, and using this variable in an HTTP request to the API.However, I'm experiencing an issue where ManyChat is not updating user fields from responses to external HTTP requests.When I check the log, it shows that the response is null.Steps I've taken:Verified the server and response format. Tested with simplified static responses. Confirmed correct JSONPath usage.I have attached some screenshots for your reference.I would greatly appreciate any assistance or insights to help me resolve this issue. 

3397
farandal
jaeshun
jaeshunUp-and-Comer
asked in General Q&A
Question on number of contacts valid for Price per month

The website is unclear about the specifications of  “Contacts” which has us hesitant in subscribing.We see the “Pricing List” but the website is unclear on what counts as a “contact” Is it the amount of messages? Is it the amount of users?If it is the amount of users, why does manychat count them as an active contact if they have not used any of our automations?Is the “Maximum of Number of Contacts” per month or does it rollover for the next month?Exp: Is month 1 = “1500 contacts” then Month 2 = “500 contacts” OR will they rollover. Month 1 = “1500” then Month 2 = “500 contacts” totaling “2,000 contacts” for month 2?If it rolls over, then why would it make sense to purchase the subscription?If a person is added as a contact but never contacts again? Why should we pay that contact if it is not active for a month?How will this affect me if I have 5 instagram accounts logged into my manychat account?Can someone clarify this for me?

2052
jaeshun
Carlinjr78
Carlinjr78
asked in Perguntas e respostas
Foto do Whatsapp não muda

Tento atualizar a foto de perfil do WhatsApp conectada no ManyChat mas ela nunca muda! Ajudem por favor! 

8694
hugogestorbr
Mykyta
MykytaUp-and-Comer
asked in General Q&A
Ads Optimization

There is a new feature in Manychat where you can connect Manychat Instagram account to Meta Conversions API. But I don’t see how to use it in Meta Ads Manager. Any guess?Should it be used with Meta Pixel in “Sales” ads? Then how to choose respective button in an automation as an conversion event?  

1442
Mykyta
Cm13000
Cm13000Chat Surfer
asked in General Q&A
Whatsapp - Messages are not sent with link trigger

Hello everyone,I want to integrate Whatsapp communication into ManyChat. I have already validated message templates to send messages first. However, when I use a link trigger, the message is not sent when the person clicks on the link. He has to send a message first to launch the automation. This is very strange, because if I send the same flow using the Automation function in Live Chat, the message is sent without any problem.Here's what I've already checked:Template message validate Business verification : verified Account status : approved  Credit Line : shared Wallet balance : ok Do you know why it doesn't work?

611
Gustavo Boregio
Jac_Snk
Jac_SnkUp-and-Comer
asked in General Q&A
FB messenger automation is not updating

Hi,Good day to all, I would like the help of the community and experts, I’m new to the structure of manychat,I have created my 1st automation and it’s working, but I did a major update with the flow and published it. The FB messenger isn’t using the update flow. I tried disconnecting the page and reconnecting from manychat and still, it is using the old flow. How can I resolve this issue? I’m interested in pursuing the plan because of the reviews but having this bottleneck is leading me to think otherwise. I hope someone can help me resolve the issue or point out what I’m doing wrong. Thank you.Best regardsJC

955
Jac_Snk
Adriana Castro
Adriana Castro
asked in General Q&A
Welcome message - New subscriber

Hi! How can I send an automatic welcome message every time someone starts following me on Instagram? 

1063
Ayl
Nico999
Nico999Chat Surfer
asked in General Q&A
Comment on facebook post

Hello, i have a question about “comment on post”  pls.I make a publication on facebook, it's a quizz with 9 questions.When people write in comment a number between 1 to 9, it's open the messenger with the question.Triggers are ok, and it work.But it work only when people make 1 uniq comment.If someone want to play again, then write a new number in a new comment, it doesn't work.Do u know the reason pls ?Thanks for reply

434
Nico999
asmajancyclist
asmajancyclistUp-and-Comer
asked in General Q&A
Font in Many Chat

Is there any way to change the font in Many Chat?

1192
asmajancyclist
iamgrace
iamgraceUp-and-Comer
asked in General Q&A
How to Withdraw Funds from Manychat Wallet

I recently funded a trial account with $70 without realizing that it was the wrong Profile - since most bear the same name for the same brand. I’ve cancelled the trial. How do I transfer the funds in the Manychat trial profile to my second Manychat profile which is a pro profile? The subscription to this pro profile will be renewing on the 17th of this month. 

603
iamgrace
drimaan
drimaan
asked in General Q&A
GoHighLevel SMS to ManyChat

We want to connect our SMS in GoHighLevel and trigger out ManyChat automations if word triggers are also sent in GoHighLevel. 

221
Fabio Gaulke
sdenoon
sdenoon
asked in General Q&A
Adding/Updating Subscriber Via API - Duplicate email

I am helping a client pass data into ManyChat via their API integration. All API Calls were integrated using the documentation at this linkThis it the current flow we have set up: Creating a Contact with their platform's built-in fields (createSubscriber API call) Adding a "Tag" to that contact using the Contact ID generated in Step 1 (addTagByName API call) Updating custom fields using the Contact ID generated in Step 1 (setCustomFieldByName API Call) The above process works as anticipated with new email records. But where we run into a bit of an issue is with duplicate emails that already exist in the ManyChat account. In Step 1, if we try to create a contact using an email that is already in the account, it spits back an HTTP 400 error saying that the Email Already Exists. This prevents us from being able run steps 2 and 3 on that email record.  If we were either able to get an API response in step 1 for duplicate emails that indicates the Contact ID for that pre-existing email

411
Fabio Gaulke
RodFpr
RodFprUp-and-Comer
asked in General Q&A
SUBSCRIBER CREATION WITH SUTOM FIELDS VIA API

Can I make a request through the manychat API for the creation of a subscriber and be able to add custom fields in the same request? 

161
Fabio Gaulke
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