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Hi everyone. I have an Instagram automation. When a user comments on my post, manychat tags the contact and then messages them an audio clip. I have separate automation that triggers when a tag for that post is created. As you can see from the screenshot, it is only sending the second message to a very small amount of the users, even though it says “passed” for all of them. Why is this?  

hello,i need urgent help with my automation. basically, this is my goal:when someone comments on my instagram post, i want to send them a dm, then wait 30 minutes, then send another dm, then wait 23 hours, then send another dm. please see screenshot of what i have done - however i cant seem to connect my initial dm to a delay, and it is only sending the first message not the next two. I am really confused. any help would be appreciated, thank you so much. 

I have purchased a WhatsApp number through Manychat, and I wonder if I can also use it by downloading a WhatsApp business app on my phone. (as a separate number, of course).If so, how can I get the authentication code? (Whatsapp sends an authentication SMS to the number I have purchased, but I have no place or device to receive it.)Thanks!

Hey there,i just completed a message template with the “flow” feature at business.facebook.com and its already active. But it does not show up in Manychat (right account) → Settings → Whatsapp → Message Templates. So basically the synronisation is not working. Am i missing something?Thanks in advance!

Hello,I own a tattoo and piercing studio, and I’m new to ManyChat, still trying to figure out how everything works.Right now, we’d like to integrate our most commonly used communication platforms with ManyChat and later add automations and AI features. Our main platforms are Instagram and WhatsApp. Instagram is working perfectly—we have access to all messages, etc.—but WhatsApp has been a bit tricky.WhatsApp is our primary platform for client follow-ups and aftercare, but from what I understand, if we connect our current number, we will lose all our messages and face multiple limitations.Creating a new number isn’t ideal for us either, as our business cards, merchandise, and other materials all point to our current WhatsApp number, which is also our main phone number.Is there any way to set up a new number and have all messages sent to our current WhatsApp number automatically redirected to the new one, allowing us to gradually migrate to ManyChat while keeping the old number active?He

Never mind, figured it out haha

hola, alguien sabria como hacer esto? Me ha pasado que en una automatizacion una persona ha puesto una palabra clave que le deberia de haber saltado la automatizacion pero sin embargo no ha salido.puedo mandarle la automatizacion de manera manual de alguna forma?gracias y un saludo

Hi, I've been using these two interchangeably - not on purpose. I use them both for the same purpose and I get confused which one I'm "supposed to choose"? What exactly is the difference between these two?    

Hello! So, I am thinking of setting up an IG Insider DM List automation but I am not so sure how to set this up properly. Can anyone show me a tutorial or a step-by-step guide on how to do this in ManyChat?I have attached a screenshot of a sample below for your reference. 

Hi! In my automation, I will have a qualifying questions. I have issues with collecting/saving their age because I want their answers to be text based and not jut numbers or buttons. I want their answers to be detected as age even when their answers has any words. For example, they answer “21yo” or “21 years old”,  I want this to be detected as age. How can I do this? 

Cuando he creado el boot, le puse nombre “Prueba”, ahora que ya termine la configuración y/o las automatizaciones quiero cambiarle de nombre pero en ningún lado me figura la opción. Agradecería me puedan ayudar   

Hello Guys, I set up a new automation with the keyword START when someone is commenting my post or writing me in DM. It is working but if it’s someone who has already done it in the past, this is not working and they had a message like this. Thanks a ot for your help !  

Já possuo um número de whatsapp ativo como whatsapp bussiness. Para mim, não faria sentido nem pegar um novo número pela manychat nem excluir minha conta para poder conectar meu número à plataforma - como dizem as brevíssimas instruções do Manychat. Como proceder???

Não há nenhuma opção nas “Data Collection” me dá a opção de salvar a resposta em um Campo do tipo Data, existe alguma forma de eu fazer isso?Caso:Meus clientes agendam a entrega pelo WhatsApp, e eu coleto o dia/mês da entrega hoje por texto mesmo, e depois altero manualmente para ter a data nas outras automações, gostaria de fazer isso de forma automática, o cliente responde uma data, já armazena no Campo tipo Data para ser utilizado nas próximas automações.

Greetings! im here to take an answer please help pricing charged up this month. Our company planned 25$ budget a month but this monts manyvhat charged up 45$ hw im gonna manage it up. 

Hi community, has anyone found a simple way of keeping track of how many ManyChat new leads they aquire on a daily/weekly/monthly basis? I’m looking for a simple report or way to count how many new ManyChat leads we recieved during any given period. Bonus points if the report diferentiates the count of Facebook leads VS Instagram leads. Thank you for any help.  Martin

How can i check the day of the week by the date ? also can i set date field and increase it by 7 days?

Hello,  I have set up an automation for IG where they sign up for a free challenge where they are to receive a message every day.    I noticed that the initial message was sent out and that these people have “Passed” but the message does not get delivered.    I have attached a photo so that you can see.    

Hi, first time builder here.We’re using Manychat for an HR funnel and I do not want my list selection to re-engage in automation once its triggered. Otherwise, we’ll have your CRM just blow up with notifications.Example:Asking a Y/N question or single choice from many. Responder clicks on Y or any option. Sequence activated.Now if responder re-engages with lets say N, automation starts again.How can I prevent this from happening? Once action is triggered, it should require further confirmation before continuing or re-engaging.

Hola comunidad,Hemos configurado un flujo automatizado en Zapier para que, cada vez que ingrese una nueva orden desde nuestro sitio web, el contacto del cliente se agregue a ManyChat. Sin embargo, al ejecutar la prueba, nos aparece un error relacionado con la falta de permisos para importar contactos. El mensaje de error indica lo siguiente:“Permission denied to import phone, email" error in Zapier when integrating with ManyChat means your ManyChat account lacks the necessary permissions to import phone and email data via API. You need to contact ManyChat support to request this feature be enabled.”¿Alguien ha enfrentado este problema antes? ¿Saben cómo se pueden habilitar estos permisos o si es necesario solicitarlos directamente al soporte de ManyChat?Agradezco cualquier orientación. ¡Gracias de antemano!

I am trying to clarify the user input using chatgpt but I can not find any field to store the gpt response. Does anyone know why this is? seems like a bug.   

I’m confused about “contacts” who seem to be people that I’ve chatted to in the last few weeks (even though I’ve only had a Manychat account for a week.)If people are “subscribed” can I send them a message outside of the 24 hours? If so how? (I seem to be able to send them a message on “live chat” but I don’t see how that’s better than sending them a message on IG.) Is there a “7 day cut off”? (I’ve tried to message some people and it says “the last interaction with this person was more than 7 days ago”.) In which case, what’s the point of them being a contact if I can’t contact them.Thank you!

Hi, Im building an email campaign and am having trouble using one sequence as a template to make another sequence. Sometimes when I edit one, the original also automatically edits and sometimes I don't have the option to change the “duplicates” name. What is the best why to use one sequence as a template to create another?  

I have manychat app on my phone linked already to my Instagram page, I want to upgrade to pro I was told I could only do that from my laptop, Now in linking to my Instagram page is difficult, can't find here the request to link is sent.  

Hello,I am pretty new and have around 3500 contacts now and it's only connected to my Instagram….but a lot of them are subscribed ‘unknown contacts’. What is the difference with known contacts? Is that spam? I am wondering also how a contact can be ‘unknown’ as the only way to get onto my Manychat contact list is through commenting on my reels or my stories.Hopefully someone can help me with shedding some light on this 🙏 Thank you so much in advance, Kate