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soraiamelloo
soraiamelloo
asked in Perguntas e respostas
Último post não aparece

Olá!Fiz um post no Instagram agora pela manhã e em seguida fui criar a automação de resposta a comentários na DM,  porém o último post não aparece para selecioná-lo. Isso já aconteceu com vocês? Caso positivo,  como solucionaram?

451
Fabio Gaulke
cenz5209
cenz5209Up-and-Comer
asked in General Q&A
How to follow-up with those who didn't click comment reply message?

I lose a lot of leads on Instagram, because their message is not being delivered to their DMs - they just see a blank message.To make this situation better, I want to send a follow up DM if they didn’t click on the ‘comment reply message’s button after 5-10 minutes.How can I do that is this even possible? Thanks.

381
Fabio Gaulke
asgerlaursen
asgerlaursenUp-and-Comer
asked in General Q&A
Sequnces not working

Hello Fellow ManyChattersI am trying to set up a sequence for my coaching clients.After a session they subscribe to the next sequence in their 12 week program.I want my bot to give them inspiration through out the day (2-3 messages a day) I have created an automation with a few added smart delays - so it is all in one automation pr. day.The client subscribes to a Messenger List and to the sequence - and all looks good - I think.But nothing happens - that is - no message is sent to the client at least.I can see in the chat with the client that the sequence is running, and the smart delay is triggered  - but no messages are coming through.Any ideas, hits or input - maybe I am missing something the is preventing the messages to come through?  Thank you dearly for your answers Asger

1115
Joren Wouters
Courtney Grandi
Courtney GrandiUp-and-Comer
asked in General Q&A
Manychat lingo for New Users

I have read the entire Manychat Commumity intro with a great description of the ins and outs of ManyChat.  I don't understand most of the lingo.   Is there anyone who could help me decode the language being used?  4 days ago my auto-reply was set up and worked once.  Now, nothing.  I feel in over my head...BIG time.  lol.  please help 

183
Gustavo Boregio
Gabrieloliviera
Gabrieloliviera
asked in General Q&A
Inscrição instagram, como inscrever contatos de outros países?

Estou tentando criar uma sequência em que o lead se inscreve no evento pelo Instagram e em seguida recebe a confirmação via whatsapp, porém não estou conseguindo captar leads que tenha números estrangeiros.

131
Gustavo Boregio
Apurva
Apurva
asked in General Q&A
Manychat Wallet Balance check

How can I set up a wallet balance check on my ManyChat account?I do not want to set up auto-fill wallet since Indian Card policies create a problem and then the card gets blocked.Looking to set up this with an API Call or Email notifications, etc.Any ideas?

281
Gustavo Boregio
Rii
Rii
asked in General Q&A
Marketing Automation - 509/2500 contacts used

Hi everyone, I noticed that my Marketing Automation plan shows 509/2500 contacts used, but I don’t actually have that many clients actively engaging with my bot. I suspect it’s counting all dialogs, including those that don’t involve the bot directly. Is there a way to adjust the settings so that ManyChat only tracks or counts conversations where the bot is actively interacting with users? My goal is to avoid unnecessary contact usage for manual or non-bot conversations. Any tips or solutions would be greatly appreciated! Thanks in advance for your help!

221
Gustavo Boregio
aa9880
aa9880
asked in General Q&A
Manychat not sending DM

Hello, I have an automation set up the same way I set up a prior automation that had no issues. But now this new one isn’t working.It’s set up to send a DM once someone comments with the trigger word. The first DM prompts them to reply to the DM, then the second message sends them the link.I’ve tried two separate automations and both are getting stuck - it only sends the first DM but not the second once they reply.I did this same automation last month and now it’s not working. Any ideas?

671
Gustavo Boregio
yonatan.langer
yonatan.langerUp-and-Comer
asked in General Q&A
Automation sent message but doesnt get delivered

Hello, I have a Facebook add, connected via Make.com to ManyChat. And there an Automation is supposed send a Whatsapp message to the Leads after a tag was applied (which happens through make.com).The automation shows that it ran 3 times, for the three leads that I tested. I tested the first message to be a template or regular whatsapp message. But in both cases the receipient didnt receive the message. But in ManyChat it shows as sent.What can be the reason?Yonatan

1101
Gustavo Boregio
kaleem
kaleem
asked in General Q&A
not able to automate

I am using many chat from last 30 days not i am trying to automate my instagram comment automation. Now its asking for me to upgrade to pro. I have also cleared all my contacts please help. 

191
Gustavo Boregio
Franrdev
FranrdevUp-and-Comer
asked in Preguntas y Respuestas
Pausa inteligente por fecha.

Hola, buenas tardes me podrían ayudar con este problema, eh configurado el chat para que al recibir un mensaje de una persona le responda automáticamente con la información dependiendo de la palabra clave, luego de eso agregue una pausa inteligente por fecha para el día 04/01 que es hoy para las 12 de medio día y resulta ser que el mensaje no se envió. ( tengo cuenta pro ) 

704
AlfreHung
JosMartinez
JosMartinezUp-and-Comer
asked in General Q&A
The Smart Delay isn't sending after 23 hours.

HI all. I’m new here and I’m so happy to set up many chat automations. I’m pushing myself to figure out all after the initial trigger. I set up a lead magnet (also on a FB ad). The first trigger is working and people are getting their first message. Then I want to send them an upsell after 23 hours. It’s the photo of me pointing in the middle. This one is not going out and also all else after it. Where can I fix this? Thank you. 

643
rodrigo_silvano
Vidimi
Vidimi
asked in General Q&A
Limit activities

Hello! I created a campaign and as a result of it I reached the limit of free contacts. I clear the useless contacts (250+) and now have around 730 but still my Free account is restricted. What can I do to continue using the free plan? 

441
Fabio Gaulke
V
vinipetroli
asked in General Q&A
end trial and start pro

How do i force to end trial and start pro? I need to use api with no limits, i have already set my card info and tried to charge, but it dont seen to actual charge on my card and ends my trial and start pro account.  

411
rodrigo_silvano
espanol_kichigina
espanol_kichigina
asked in General Q&A
Is it true that due to instagram updates from 1 Jan 2025 you can't write a code word or leave a call to action?

 Tell me colleagues, who knows how these innovations work in 2025? In my environment there was some panic in connection with this innovation and even one blogger was banned by Instagram for calling to leave a code word and get a bonus. And how to use Manychat now? Díganme colegas, ¿quién sabe cómo funcionarán estas innovaciones en 2025? En mi entorno hay cierto pánico en relación con esta innovación e incluso un blogger fue baneado por Instagram por llamar para dejar una palabra clave para conseguir un bono. ¿Y cómo utilizar Manychat ahora?

1521
Gustavo Boregio
nutricarolvasc
nutricarolvascUp-and-Comer
asked in Perguntas e respostas
Não consigo habilitar a automação

Eu utilizo o plano gratuito do Manychat, mas tem pouquissimo tempo e tive apenas 26 interações automatizadas até agora, ou seja, BEM MENOS das 1000 gratuitas disponíveis. Eu já fiz algumas automações, 4 bem sucedidas até agora, mas a 5ª não vai POR NADA! Minhas automações são todas de mensagem a partir de um comentario em post/reel específico, sem utilizar nenhum recurso pro, mas ainda assim aparece uma mensagem de que preciso migrar pro plano pago caso queira continuar. Não sei o que está acontecendo ou como resolver. Alguem poderia me ajudar?

1444
nutricarolvasc
Lewis lu
Lewis luUp-and-Comer
asked in General Q&A
I cant use slots machine in my manychat

Hello,i have purchased “Manychat APP” & “Manychat pro”,i would like to use “Slots Machine” in my chatbot of Telegram , I have successful do it,but now i cant use thiscould u tell me what’s problem on our chatbot,thank u !  

344
Lewis lu
itsamit
itsamit
asked in General Q&A
How to send a message to non subcriber

Hi all!I want to create an automation so that every time a user registers for a webinar, they will get a WhatsApp message from the bot.The problem is that I cannot understand how to send a message to a non-subscriber or create an automation for adding new contacts/subscribers in ManyChat.Many thanks!

1163
Fabio Gaulke
Marketingwithwakaz
Marketingwithwakaz
asked in General Q&A
Whatsapp Account

Can I create a WhatsApp Business account using the number I connected to ManyChat?

291
Gustavo Boregio
Yurii
Yurii
asked in General Q&A
Payment system integration

Hello. I live in Ukraine and I want to Integrate the Ukrainian payment system into my Telegram bot that I developed on “Wayforpay”Please tell me if it is possible?If so, how do I add the payment system?Maybe you have a video showing how it is done?

601
Gustavo Boregio
Marketingwithwakaz
Marketingwithwakaz
asked in General Q&A
Live Chat Seats

I many people i can add for live chat in 15/month plan?

391
Gustavo Boregio
cee renee
cee reneeUp-and-Comer
asked in General Q&A
Trigger won't stay Enabled

I have a pro plan.  I have enabled a trigger “when user comments on post or reel”.  When I close, the trigger automatically disables.  Not sure why.  Any help is appreciated.   

262
rodrigo_silvano
Priscilla castro
Priscilla castro
asked in Preguntas y Respuestas
ayuda con WhatsApp busisness

Hola, necesito ayuda, he intentado de mil maneras pero no logro recibir asistencia por una persona real en many chat, cuando voy a vincular WhatsApp business a menú chat, me indica que la cuenta está inhabilitada porque no cumple las políticas de la empresa, sin embargo en WhatsApp, meta, Facebook e instagram funciona con normalidad, ayuda por favor 

441
Digitalmateus
andresergio
andresergioUp-and-Comer
asked in General Q&A
Using Custom field not working on conditions

Hello,  I’m using Custom Field for data collection there, but when they type a text under the conditions, it won’t run the automation. Can anyone help why it won’t work? This was working for the past few months but I don’t know what happenedn now. 

662
andresergio
marco_3899
marco_3899
asked in Perguntas e respostas
Automação

Olá, tenho automações de redirecionamento para vídeos no YouTube com gatilhos numéricos. Já utilizamos essa forma há um tempo, e sempre funcionou perfeitamente. No entanto, nos últimos dois meses, está ocorrendo um problema: quando alguém digita o gatilho, por exemplo, 830, ao acessar pelos Stories ou postagens no Instagram, o sistema redireciona para o gatilho 30 ou qualquer outro que contenha o número 30.Desabilitei os gatilhos que terminam em 30, mas recentemente o sistema passou a redirecionar para uma opção aleatória. Já revisei e alterei a automação, mas o problema persiste. Alguém sabe como posso resolver isso? Hello, I have automation set up to redirect to YouTube videos using numerical triggers. We’ve been using this system for a while, and it has always worked perfectly. However, over the past two months, an issue has arisen: when someone types the trigger, for example, 830, through Instagram Stories or posts, the system redirects them to trigger 30 or any other that contains

261
Fabio Gaulke
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