Solved

We're attempting to use a Custom User Field (e.g. User_Question) in a webhook body using the + Add a Field feature within the "Edit Request" screen. However, when the variable is inserted, it does not auto-wrap with double quotes or curly braces ({{ }}), which causes the JSON to become invalid. Even when manually adding the correct format ("{{User_Question}}"), the system either strips the quotes/brackets or continues showing Invalid JSON. We've followed all official instructions, but the variable remains unrecognized and the request fails to trigger the webhook correctly.Help as the manychat Helpdesk are asleep at the wheel 

Olá, boa tarde. Tudo bem com vocês?Recentemente minha esposa que entende mais deste mundo do que eu entrou aqui para reativar minha conta que já havia sido criada porém eu nunca fiz nenhuma automação.  E agora ao tentar estou sendo levado a diretamente pagar o pro pois excedi o Número de contatos.  Sendo que eu nunca fiz nenhuma automação.  Então talvez seja ignorância minha, mas acho que há algo errado.  Alguém poderia me ajudar por favor? Muito obrigado. 

Hi all, I’d like to build an AI assistant chatbot using ChatGPT that can save the messengers inputs to certain custom fields. I tried the AI Step and was pretty underwhelmed by it. I saw the documentation for connecting ChatGPT, but from reading through the forums, it looks like the Assistants API can work with some workaround. If anyone is able to share some guidance, I’d greatly appreciate it! Thank you!

The buttons below the text and media messages stopped working.At first I thought it had to do with the payments handling, but even a simple text message no longer works.I recorded it, have a look: https://drive.google.com/file/d/1NZJ6J1sCRE7ev1rGWjDhdcCWqnFWdl7k/view?usp=sharingBelow is the automation. On the mobile is tells me that it's trying to connect. Appearantly that was not successful.Has anyone experienced this - and solved it😅?

¿Puedo migrar el pago de una suscripción a otra cuenta? Mi cliente me dejó con el proyecto sin pagar, deseo poder hacer el uso de la suscripción con otra cuenta.

Hello guys! For some reason my flows on Instagram (specifically for posts) are being triggered only once. If you’ve already triggered it using the keyword and you try do that again, it won’t work. It didn’t use to be like this and I’m not sure what changed.Anyone got any light to shine on this? Thank you!

Hey, I’ve got an automation set up like this: User comments on Instagram post Message sent to user User clicks button + receives new message with link User clicks link After link click, + 5 minute wait – then, a message is sentThe problem I’m running into is if the user goes back to click the link again, the message after the 5 minute wait is triggered again. I just had a user receive the samme message 8 times… How do I make this message run only once?

I’ve encountered a situation where I have three different IG Automations set up. When a user triggers more than one Automation at once, only the first Automation is activated. Even if they continue to leave other Automation keywords in the comments afterward, those do not get triggered. I’m not sure what is causing this issue.

Hola! Una pregunta ​@Trilce Jirón Garro ​@Gustavo Boregio , al hacer un flujo tradicional preguntando el correo, hay una forma de configurar en caso de que el usuario no conteste. Cuál es la opción en el caso del AI STEP? sería utilizando una condicion para verificar si el campo tiene algun valor o hay otra forma más práctica de hacerlo?

Quick question:Is it possible to trigger a flow based on someone liking a post on Instagram (or Facebook)?So not commenting or messaging. Just liking the post or reel itself.Thanks in advance for your insights! 

Quick question:Is there any way to trigger a flow or send content to a contact after the 24h messaging window has closed?Looking for possible options like:- One-time notification (OTN)?- SMS or Email fallback?- Ads JSON or sponsored message trick?- External triggers via API or Zapier?Would love to hear what’s working for you allThanks in advance!

Hi,Hope all is well. I think it would be great if you could include the feature of having an auto-message (welcome/greeting) for new followers on Instagram. So the trigger will be when someone follows our account and action would be an automated message to say “thanks for following” for eg. Kindly let me know if this is possible.Thank you,Lavina Menda

Gostaria de tirar uma dúvida de como resolver um problema que estamos enfrentando em questão as atribuições, atualmente quando excluimos um usuario da nossa conta do ManyChat, ao passar do tempo algumas conversas ainda sim são atribuidas para ele, alguém teria alguma resolução para esse problema por favor?

Oi pessoal,Preciso fazer um disparo via WhatsApp e não encontro onde fazer isso na minha conta Pro. Ja segui um passo a passo encontrado aqui na comunidade, mas não é igual ao que aparece na minha conta.Alguém pode me ajudar?

Hi there, Quick question please: Is there a Manychat package whereby chats are automatically emailed to me every time a customer interacts with my AI chatbot?If so, what package is this please? Thank you, Scott

As of last night, ManyChat began sending Automated Messages to all new followers. I never wrote these messages and I cannot find them in any of my Automations or Segments. What has triggered this and how do I turn it off?

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

Hello everyone! Could you help me with a question? Does the pro plan only allow me to have 1 team member? Thanks

Hiiii there, some of my products are sold out, so I would absolutely love it if I could set up an automation whereCustomers can comment/reply to story/DM/... with a keyword → answers some questions in DM → get a tag for that specific product. I set that up, that is ready to go. I would like this to run for about a month to collect leads while my production runs. I don’t know exactly when it will be ready and restocked because the fulfilment and therefor inbound is outsourced.  When the restock is here (unknown timing), I would like to target each tag at a time chosen by me & specifically so they get the information they requested about their productSome issues:This will not be within the 24h time frame I live in Belgium so I do not have access to a paid feature to send DMs later than that Setting up flows to answer later seems like it’s not an option either Reactivating accounts within 24 hours before seems like a waste of leads because the ease is that my customers only have to si

Bom dia pessoal tudo certo, eu tenho uma conta que estpu pagando R$ 249,00, ela eh uma conta pro.Porem verifico que as novas contas Pro estão saindo por R$ 149,00é possivel migrar? como faço?

I want to set up a simple automation with the trigger being “user comments on Instagram reel or post”. Then, I’d like the response to be 2 gallery cards with buttons underneath. I’ve been working on this for hours and can’t figure out how to get that trigger to work in the Flow Builder where the gallery cards are. I’ve searched and searched for the answer and can’t find it. I’m sure it’s something SO SIMPLE, but I can’t figure it out. Help?

Hola a todos, estoy creando un formulario en Manychat para que los usuarios puedan calificar la atención de un agente y dejar comentarios adicionales. El formulario debe incluir: Una pregunta de calificación del 1 al 5 (opción múltiple) Un campo para comentarios opcionales Un campo para seleccionar el nombre del agente  Estoy guardando las respuestas en Custom Fields dentro de Manychat, pero necesito ayuda para configurar el flujo correctamente y asegurar que: Los usuarios puedan responder en orden y sin confusión Se validen las respuestas donde sea necesario Las respuestas se almacenen de forma organizada para futuras consultas Pueda crear alertas o tags para respuestas bajas (por ejemplo, calificaciones de 1 o 2) ¿Alguien tiene una guía, ejemplo o plantilla para hacer este tipo de formulario en Manychat? ¿Qué buenas prácticas recomiendan para manejar y procesar estas respuestas?Gracias de antemano por su apoyo.

Hola tengo una duda! cuando programo una automatización y quiero que la persona me siga (si no me sigue) no se que pasa que tengo desconfigurado que cuando le da a following, no me sigue de forma automatica, tendria que salir de la automatización, darme a seguir y luego volver a la conversacion. ¿yo creo qeu algo tengo mal? por que cada vez que le da a following salta el mismo mensaje. 

Hello everyone, I have a Ladipage popup for a lucky spin. When a customer wins, they will fill in two fields: a voucher code and a phone number. I want that after the customer fills in the phone number and voucher code fields, a message will automatically be sent to the customer's Messenger from Ladipage via ManyChat.

Hey everyone! 👋About a year ago, the ManyChat team kindly shared a gamified Giveaway template for Instagram with me as a gift. It was super useful and I’d love to use it again for a new campaign I’m launching — but I can’t find it anywhere now 😅Has anyone here saved that template or knows where I might be able to find it again?Any help would be seriously appreciated 🙌Thanks in advance!