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i need help with correctly formating my automation so that the smart delay message us actually being send 1 hour after first message rather than being passed 

Hi everyone,I'm trying to better understand how ManyChat counts contacts and how to manage my contact limit more effectively. I have a few questions: 1. How exactly are contacts counted? I deleted all my contacts and disabled all my flows, but I'm still seeing new contacts being added to my count whenever someone messages me on Facebook. Is this expected behavior? Does ManyChat automatically count anyone who sends a DM, even without active automations? 2. Contact cleanup automation: Is there a way to set up automatic rules or filters that periodically remove contacts who haven't engaged in X days? Or do I need to manually delete inactive contacts regularly? I'm trying to stay on the free plan while keeping my list clean and engaged, so any tips or clarification would be really helpful!Thanks in advance!

Hi, community. We’re having a weird problem: we have a keyword trigger for IG comments, “loyalty,” and it’s set for all comments on all posts. It’s working “sometimes,” but it’s also not firing for some people.I have not yet been able to spot a pattern here. This is an automation that’s been running smoothly for a few weeks at least. It successfully ran for the most recent comment, and it worked for me when I tested with my test account.I don’t see any common characteristic of the people it’s not working for. Some are triggering for the first time, others have been through this automation before on other posts.We have had 17 comments that should have triggered IG messenger responses over the past week. 12 have worked, 5 have not. And as I said, there is no obvious pattern.Appreciate any guidance. For this platform to be a part of our SM marketing, we need to know it’s working reliably!Thanks…Chris

Alguns chats estão encerrando antes de dar 24h que seria o período que podemos falar com o cliente.O bot enviou a automação, tinha um atraso inteligente de 3h, e automaticamente ele fechou a conversa porque percebeu que não teve interação.Depois do atraso inteligente, ele deveria aplicar um fluxo de recuperação que já estava programado (pra alguns clientes ele aplicou normalmente).Mas pra maioria ele não aplicou o fluxo de recuperação após 3h encerrou a conversa automaticamente, me impossibilitando de falar com o cliente sem pagar de novo pelo envio da mensagem.Configurei algo errado ou se trata de um erro do aplicativo?

Pessoal, as automações não estão sendo disparadas… alguma notícia aí? É problema geral? O que fazer! 

Hi!I’m new to this and I want to set up a giveaway automation. I used the preset Giveaway option and the condition set to make sure nobody can enter twice seems wrong to me. Once someone confirm their entry, They get tagged “started_giveaway”.So to me on the condition module it should be set to TAG is NOT “started_giveaway” so new entrants would go the green way YES and people who are tagged with “started_giveaway” would be NO and get a different message.The preset as shown below seems wrong to me. What am I misunderstanding?  

Hi Manychat’s Team, i want send to my customers link that connect their Instagram accounts to my Manychat profile. How do it?

Hola a todos! Espero que me puedan ayudar. Tengo una cuenta nueva de Instagram desde hace unos meses y no puedo activar las automatizaciones. Me obliga a pasar a PRO. Tengo alguna hecha (2 o 3) pero pensaba que no había limite en esto, sino en los contactos…Tengo una pagina en Facebook con muchos seguidores pero no es la misma que instagram…Solo quisiera aclarar la versión gratuita. Si me permite hacer automatizaciones sin limite de cantidad o realmente tengo que acceder a la de pago. Como estoy empezando no quería tener tanto gasto...pero si no hay mas remedio..Muchas gracias!! 

Hola por favor Ayuda presencial para instalar manychat en cancun mexico. 

This would be helpful

My client asked me a messy request, fine. So I need to duplicate an automation and I already know about the option.But duplicating an automation only creates an empty shell! I have two dozen bubbles/cards/whatever and only the trigger and first bubble appear in the “duplicate”. This needs to be fixed!

As the title says, im unable to remove telegram bot from account. I have admin role (not owner), but the “remove” button isnt there for me. Then i created a second account, added a telegram bot and the button to remove does show up, but in the account i need to remove its just not showing. Me or even the person who created the connection cant see the button (we both have Admin role). What can I do? I need to solve this problem please help.

If I only create the ad on Facebook and Instagram, does the automation work for the comments on the post, or do I have to create the post on Facebook and Instagram and then create the ad for the post?

I’m building a system in ManyChat where multiple live agents share conversations, but each agent can only handle one active chat at a time. Instead of relying on math operations or agents manually flipping their status, I’m using global bot fields as “slots” — for example, A_Slot_Free, B_Slot_Free, C_Slot_Free. When a user asks to talk to a human, the bot checks which slot is available, assigns the chat to that agent, and flips the slot to “false” so nobody else gets routed there. When the conversation ends or escalates, the bot flips the slot back to “true,” making the agent available again. Since I don’t have enough resource to purchase the inbox subscription, is there other way to solve this predicament.

Hello,I am from Iran and I am trying to activate the Trillion / VIP plan. However, I receive an error saying that my card is not accepted (I only have Iranian bank cards).Could you please let me know what payment options are available for users in Iran? Do you offer local resellers, vouchers, or any alternative methods of payment that I can use to activate my subscription? Thank you very much for your support. Best regards,Koohyar.rice 

Como atribuir automaticamente ao primeiro atendente que adicionar a tag a um cliente? hoje eu tenho essa automação em anexo porém a conversa acaba sendo atribuída a segunda pessoa que adiciona a tag muita das vezes acontece isso  

I have about 12,100 active contacts and 8,879 inactive contacts in my ManyChat account (screenshot attached). But when I go to send a broadcast, it only lets me reach 73 people.I’m confused — what’s the real difference between active vs inactive contacts, and how do I make sure my messages go out to all of my contacts instead of just a small fraction?Do I need to re-engage my inactive contacts, change settings, or is there a platform limitation I’m missing? Any guidance would be much appreciated!  

Problema:Configurei webhook Hotmart enviando dados para Make, que está conectado ao ManyChat. O cenário do Make executa aparentemente sem erros, mas as mensagens WhatsApp não chegam no cliente.Objetivo:Disparar mensagens automáticas via API do ManyChat para eventos da Hotmart:Compra aprovadaBoleto/PIX geradoReembolsoCancelamentoAbandono de carrinhoQual a forma correta de disparar mensagens via API do ManyChat quando o Make envia dados? Os flows estão sendo acionados mas mensagens não são enviadas.

I have an auto DM set up for a specific post of mine. It says “Comment the word pool” and i created the flow from scratch. It was working when I first tested it but, not it is not sending. I believe it can be due to two reasons:  I ran an IG boost on that post and it got denied so Meta is blocking auto Dm’s   I have been commenting TOO much from my test account Screenshots of automation are attached.  

From this post:It says it is resolved, but after publishing my reel and adding the quick reply button, I have tested in multiple divces that the DM does not in fact contain the quick reply. What am I doing wrong, if this has already been marked as Resolved?

Hi Manychat Team,I’d like to submit a feature request regarding the Comment-to-Messenger functionality. Currently, it seems that only 3 standard replies can be set per comment trigger.For my use case, I’d love to be able to set many more variations — for example, 20 or more — so that the automated responses feel more personal and dynamic. This would make interactions with followers feel more natural and engaging, and reduce the sense of repetitiveness.It would be fantastic if you could consider increasing the number of reply variations per comment trigger in a future update.Thanks for your time and for creating such a powerful platform!Best regards,Jan

Hello everyone!I’m building an Instagram Direct agent: ManyChat (Instagram Direct Messages) → External Request → n8n → reply to the user. What’s happening (the issue)  A user messages us in IG DM. ManyChat triggers an External Request (webhook to n8n) and immediately sends a message to the user, but it’s an old value (looks like it’s pulled from a custom field from a previous run). A few seconds later, n8n finishes processing and produces a new reply (I can see the correct text in the output of the last n8n node). But the user doesn’t receive anything else — they only get the early “old” message that was sent before the webhook completed.  How can I force ManyChat to wait for the webhook response (External Request) so the Send Message uses the updated value? Is there a reliable way to make the flow pause “synchronously” between External Request and the following blocks?

A que se puede deber este error que sale seguido en mis conversaciones  

I see this message when I send links to people with Manychat who comment on my posts in instagram. I’m assuming it happens for all redirect links that are sent on all platforms with a free account. I’m wondering if this goes away with a paid account as I want it to be more seamless for my followers.

I want them to go into my General DMs. This is because I have push notifications turned on for my primary DM’s and don't want my phone to buzz every few seconds.  Would greatly appreciate some help.