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Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

Hi,I hope you’re all well. I’m writing from Guayaquil, Ecuador.Recently, I connected my company’s Instagram account to the ManyChat platform to automate messages. Since then, I have been unable to add captions to any posts, reels, or collaborations. The caption field simply doesn’t allow me to edit with an error message.After noticing the problem, I took the following steps: Removed the ManyChat connection from Instagram. Deleted the ManyChat integration and permissions from Facebook/Meta Business Suite. Tried posting from multiple devices (iPhone, Android, and computer). Contacted Meta support and verified that no applications are currently connected to the Instagram account. Despite all this, the issue persists, and I still cannot add captions to any type of post.Could you please help me resolve this? I would greatly appreciate any assistance or guidance you can provide.Thank you very much!

When are you guys unrolling the ManyChat Integration for WhatsApp Business with co-existence globally? I could really use it. After using ManyChat on Instagram for the last few weeks, I’m excited about the possibilities it could unlock for me on WhatsApp. About 50% of my customer interactions and conversions happen on WhatsApp. Can I be on the beta program for Kenya?

hola! tengo una duda, por alguna razon en esta automatización no llega el mensaje 4 se queda en lo anterior, no se por que no llega, realice pruebas pero despues de pinchar en el link del mensaje 1 no pasa nada 

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Shishirasad99

Hey everyone 👋 quick question:Do you know how I can set up an AI Step in ManyChat so it sends automatic follow-ups when the client doesn’t reply?

Estoy probando una estrategia de historia donde por historia diaria manychat se est activando mas de 10mil veces, pero me sa miedo que instagram piense que e sun boto y me pnga una restriccion, saben algo sobre esto?

Im unable to export all my contacts information for a re-engagement campaign. There is no “Bulk Action” allowing me to bulk export my contacts. 

We’re experiencing an issue with an automation that contains both messages with buttons, and with quick replies.Some users are able to view and click the buttons, but when they receive a message with a quick reply, they see the message but not the quick reply (hence they can’t click it).All these people are using the official Instagram app.Has this ever happened to anyone here?

Tenho um projeto que gerencia várias páginas no Instagram e quero automatizar as respostas dos comentários. A ideia é configurar um modelo padrão no ManyChat para que ele responda automaticamente todos os comentários, independentemente do conteúdo. Isso é possível?

My flow has been running for months, and yesterday it started sending messages repeatedly. Is anyone else having this problem? 

My API sends responds back but sometimes it needs a little bit more time to process data and answer. I checked my logs the answer from my server was sent but it was too late for many chat to waitI tried to add delay method in the many chat but it didn’t work.Can I adjust responds wait time?

I’m on free trail and when its off i open new minor account in the major account and delete the account from first minor account to add it to the second minor account , i’m doing this cause im 18 and dont have enough money to purchase the manychat premium , so i was asking about this issue , is that normal ? im musilum is that against my reailgon ? thanks for your support

por que me sigue apareciendo asi y no la url real? ideas?

If I cancel my Manychat subscription, will my existing WhatsApp QR code still direct people to my WhatsApp chat? I would like to message them manually during developing stage of my business.If I restart my subscription in a few months, will everything (including the same QR code) be restored to the current state? On my products there is QR code printed and I have to make sure that when the business will be doing better I have the same QR code.

I’m building a conversational assistant with Gemini API integration.I want to create a conversational history so the bot can remember previous conversations:1… I create a QUESTION custom field with value to user text input2… I create a RESPONSE custom field mapped to the API response3… (THE PROBLEM) I create a HISTORY custom field with value {{History}}User: {{Question}}Assistant: {{Response}}I keep receiving the error: Invalid JSONBad control character in string literal in JSON at position 304 (line 7 column 232)  

I’m running into an issue with the Gallery Image Block on ManyChat. I’ve tested the same block on two different phones, but it displays differently on each (I have screenshots showing the difference). Does ManyChat render the Gallery Image Block differently depending on the phone/device specifications? Is there a known workaround to ensure a consistent display across devices? I’m concerned this inconsistency might affect the user experience and potentially cost me sales opportunities on certain devices.Has anyone else experienced this, and if so, how did you handle it? 

Hi, I am trying to edit the published version of my automation. But all steps get unattached once I click Edit. Why is that?

Hola, necesito cambiar mi número de whatsapp por un problema que tengo. He preguntado en dos ocasiones qué sucedería si hago el cambio, y las respuestas han sido dispares. Necesito saber qué para realmente si cambio mi número considerando qué pasaría con mis flujos de whatsapp, los contactos que tengo en manychat, y cómo afectaría a mis contactos que cambie mi número de whatsapp. Adjunto las dos respuestas que he obtenido hasta ahora.  

Olá, bom dia! Identifiquei que o meu limite atual de conversas diárias no WhatsApp Business está em apenas 250, quando, na verdade, deveria ser de 1.000 conversas em um ciclo de 24 horas, conforme disponibilizado pela Meta.Suspeito que o aumento desse limite esteja relacionado à Verificação Empresarial, que é a única etapa que ainda não está aprovada na minha conta. Gostaria de saber como posso concluir essa etapa de Verificação Empresarial. O link fornecido pelo Manychat apresenta erro: https://help.manychat.com/hc/articles/14959925356572-User-Guide-How-to-Check-if-Your-WhatsApp-Account-is-Ready-to-Use  Além disso, estou enfrentando dificuldades na integração da conta WhatsApp Business através do Meta Business. O sistema não reconhece o número cadastrado no Manychat, embora o número já esteja vinculado ao WhatsApp via Manychat.  Agradeço muito a ajuda de quem puder me orientar! Atenciosamente,Matheus Magalhães

Hey everyone - I have registered for the live event later this month in Hollywood but I am unable to attend due to another business trip that was booked. Does anyone know if I am able to transfer my ticket to another member of my company for attendance at this event? If someone could give me an email to follow up with that would be great!

Dear Community,I write here to inquire about some specific features of Manychat platform, as we are considering Manychat for our communication needs.Comment Growth Tool:Does Manychat offer a feature that automatically triggers a chatbot when someone comments under a Facebook post? Specifically, I’m looking for a feature that asks the user to subscribe to the chatbot and then offers the option to subscribe to our newsletter. I have referred to this as the "Comment Growth Tool" and am interested to know if it exists in Manychat under a different name."Cool Down" Feature:Is there a mechanism to prevent spamming users who have already subscribed to our chatbot or newsletter? I am interested in ensuring that once a user has either subscribed or declined the offer, they are not disturbed again, unless they comment after a specified period (e.g., X days). I’ve called this the "cool down" feature, but I would like to know if something similar is available in Manychat.Chat Message Broadcasting:

Hi Everyone,I’d like to learn how to use the Card and Gallery features in WhatsApp Flows. Could someone share steps or best practices to implement these effectively?Looking forward to your insights.Thank you,Samar Abbas

I connected Manychat to Facebook, but when trying to opening the Manychat it will not work. The sign in process is the worst ever. Is there a way to get support? 

Buenas tardes! Consulta, hasta hoy me anduvo de 10, hoy me pide human verification cada 2 min luego de abandonar la conversación!  y en la app del celu lo mismo, pero ni siquiera me deja desloguearme!