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Hi, I am building my Instagram bot now and I want to keep testing the conversation starters on live.So I go through my personal account to the business account on which I am building, but once I initiated the conversation starters once, I can’t trigger them again. How do I reset the conversation so I can go through the starters again?

Hi, I was wondering if there is a way to send out an email to everyone who has commented on my past posts to get my recipes? I’d love to send a message to them or email notifying them of my recipe ebook launch for them to get the early bird price. Trying to figure out the easiest way to do that. Thanks! 

Preciso de ajuda, meu perfil do facebook foi excluído e a pagina que conectei o Manychat também foi excluída. Com isso perdi meu acesso a conta do manychat pro, criei uma nova e não consigo conectar meu Instagram e não consigo cancelar a antiga e parar o pagamento. Alguém pode me AJUDAR?

Is there a way to automate dms for an old instagram post?

Hola a todos, después de dos años y medio de crecimiento orgánico en Instagram pensé que era hora de mejorar mi juego con manychat, solo para obtener shadowban por usar manychar, ¿alguien podría ayudarme a resolver este problema, por favor?Esto es bastante exasperante, acabo de pagar por un servicio que ha puesto en peligro todo mi trabajo.Gracias de antemano, saludos desde España.

Hi, we want to use ManyChat for IG automations and our CX team uses Gorgias to respond to any live support that pass through the automation. We selected ManyChat as the “Default routing app” in FB Page → settings → New Pages Experience → Conversation routing (see screenshot)We initially thought this is enough, as we were seeing the tickets open in Gorgias, but it seems whenever we try to actually respond to the tickets in Gorgias, we get this error This issue appeared since we selected ManyChat as the default routing app, and we tried reconnecting both platforms, but still the same issue

I'm having a nightmare connecting WhatsApp (not your fault) so I just want to check that my use case is even possible before continuing and to also get an estimate of the potential cost.I would like to set up a service whereby people can send some data (a list of 5-8 data points like weight, length, depth etc) to me via WhatsApp. Then using Zapier I would connect ManyChat with OpenAI to form a response, as a personalised automated response to the users message.Is that possible? Imagine that 1000 people sent a single WhatsApp message and received a single reply, daily, what would the cost be for me? Is there a discount for more scale?Hope this makes sense.Many thanks ManyChat community. 

I have the pro account but the instructions to connect to my wix chatbot does not match the dashboard., How can I add a flow?

Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

Alguien sabe como poner este tipo de mensajes como trigger?Es que en las opciones no me sale como pueden ver aquí abajo:Se los agradeceria mucho si me explican

Just started using Manychat and launched my first ad campaign yesterday. Have a little over 40 Messenger conversations, with most making it to the end of the flow with no issues. But 10% of them have stopped at random places in the flow (not the same spot each time), which leaves the respondent with questions but without a coupon, which is what they clicked the ad for in the first place.Is there a way for me to force the next step for a specific conversation or something? I’d prefer to keep them in the flow instead of me sending the offer manually, as then I won’t have their email & SMS opt ins.

Hello, how do I remove the pop ups I installed on my website? I forget how I installed them.  

Hello! I just made an account and this is my first entry on this forum. I am thinking of using Manychat on my WhatsApp account. The only thing keeping me from doing this already is that I am not sure if the software will work properly on WhatsApp accounts made via Skype phone numbers, instead of an actual cell phone number. I need to be kinda sure about it because a Skype phone number is really expensive and they do not offer a free trial so I can run tests on it. Could please anyone help me with this? I know that's a very specific question, so I appreciate any help from anyone willing to help me. Thank you so much!

Hello, I am new to Manychat and wanted to say hi and also let you know of some things I have been struggling with. When I watch some of the training videos you can see in the screen where the vido creator can create “New Flows” and I think even with a large template selection. I am not seein this anywhere in my MC. I have the trial that is about to convert to pro in 3 days but cannot seem to get past a few blocks. I noticed in flows in the training videos you can even organzie your flows into folders. This does look similart but not exactly like I see in automations and I do not know if they changed the name from flow to automation or I am missing some things. Either way I am struggling with some basic fundamental startups. 

Hey guys, as it usually happens to me, I’m kind of deep now into Manychat functionalities but I don’t understand one very basic thing. Let’s say I want to mainly run mass Instagram promotions (send to all my subscribers at once).Can I do that to all my followers? Or do they have to be specifically Instagram chat subscribers? If yes, then how do I convert them to subscribers?

I’ve been eager to learn from igsummit.com after purchasing the courses offered there.However, I get malware & riskware warnings from many anti-virus and protection softwares and websites.What is this issue really about? Will it ever be fixed?  

It seems that every time someone messages me on IG, it automatically adds them as a contact. This really takes up a lot of space, and I get charged more and more every month as these are contacts that I don’t do anything with, unless they enter into my automation, but not all of these contacts are being automated. Would love to hear and see if there is a switch off BUTTON for adding a contact? Unless they enter through my automation. Thanks guys! :)

Plano free. Começando agora. Fiz um Fluxo para comentários em posts do Instagram. Mas não aparece o botão para Publicar a Automação. Alguém pode me ajudar?  

I find it frustrating to search for a contact while in manychat whatsapp, even more frustrating is changing a contacts name.  It does not make sense that I cannot change a contacts name if they initiated the conversation while i can change the contact name if I saved the contact first with my desired name then contacted him/her  Anyone can help

I'm integrating manychat with gpt and it sometimes gives me long replies and ends up cutting off the message when it arrives in Instagram's DM. This can be resolved. The cut message is meaningless and I didn't want to give short answers.

How do you integrate Zoho API to Manychat?

Hello, I cannot delete my broadcast stream and I edited it, but I have two similar streams, what should I do? 

Hola a todos soy nueva aqui y queria saber si me ayduan con algo .. solo puedo automatizar solo una pagina de facebook ??? con una sola suscripcion ?? porque yo trabajo en mi propia agencia y administro mas de 15 paginas de facebook como hago para incluirlas todas que debo hacer gracias 

Where did this button go? It used to be in ManyChat and has been replaced by what? TIA  

Hello everyone, I'm thinking about getting a Pro account. However, I can't find anything in the FAQs about the cancellation period in case I don't want to use the Pro service anymore after a few weeks. can anyone tell me how long this is? Thank you! :)