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I’ve seen many big IG creators starting their automation with a message that allows them to collect data, such as email, asking people’s names, or using multiple answer choices (versus sending a message “as a comment reply”). How do you do that?This is what I did, but it isn’t working:Step 1: I set up an automation that when people comment KEYWORD on my reel/post they get a tag (flow 1)Step 2: I set up a rule that once people get this tag, it triggers my automationStep 3: I created an automation with the tag as a trigger (“contact event occurs”) and my first message is a message type “within 24 hour window” (flow 2)It doesn’t work ☹️ What am I missing here?Thank you!

I ran a Facebook a few months ago and collected over 3000 contacts. Then I stopped the ads, and now I am planning to run another ad with the goal of signing up more user and collect contacts. With the ad we are going to offer some deals, like Buy 6 Get 6. Can the contact who already signed up during the initial run enter the same email and/or phone number, take advantage of the coupon but still be one contact in my contacts list? In short, can an existing contact enter her same email or phone number and get the new deal?

Hello. I´m trying to set my first automation, but when I click on the “try live” button, the followinf message pops up: Try Pro for free. Waiting for people to tap the link? Send follow-up DMs with our Pro plan. What is more, when I try to turn the automation on, there appears the symbol of prohibited and the message: “open automation so set up a trigger”, but I have aleady done it.  

Gostaria de saber se existe um número limite de membros da equipe na versão Pro. Preciso colocar 30 membros em uma conta, é possível?

Oi pessoal, sou Marcos Nunes, e sou iniciante por aqui. Gostaria de listar para o usuário, uma lista de opções que tenho em uma planilha do Google Sheets. Eu fui em Ações, GET ROW BY VALUE. Creio que não estou no caminho certo, por isso venho pedir a ajuda de vocês. Alguém pode me ensinar como faz, por favor?

I’m trying to hack Smart Delays and follow up with someone via Instagram DM’s. I don’t necessarily need them to reply or take action. It looks like the users are going through the delays but for some reason they’re not being pushed into the next action which is another DM. Any thoughts on another way to accomplish this or how to fix?  

Preciso autorizar que os meus agentes enviem mensagens em massa, ou para novos contatos. Mas não quero transforma-los em editores para não dar acesso a mexerem nas automações. Alguem consegue ajudar?  

Ya tengo la versión pro de manychat, pero no me aparece para pautar la versión pro de anuncios de instagram saben como lo soluciono? ya instale desinstale, verifique permisos y demas, porque este error y necesito prender pauta pronto

I have a funnel set up in my manychat for anyone who comments on my reels with a keyword gets a series of automations sent to them (5 questions to get the conversation going) then at the end I share a link to my website to direct them there. Problem is once people go thru this funnel once, and let’s say comment again on another post in the future I don’t want them to end up getting that exact same set of questions since I already know the answers. I would prefer to only send them the last message which is the link to my website. Is there a way to do this? So essentially they will only get message #8 in my funnel picture below when they comment again and not all the questions? Please help.  

HOLA COMUNIDADMis automatizaciones dejaron de funcionar aun estando activas y las cuentas que tengo estan con suscripción pro y  sin llegar al número de contacto que establece many chat.  alguien le paso lo mismo? como hago para solucionarlo?

Hola.  Tengo varios proyectos con sus cuentas de FB y sus respectivas cuentas de Instagram.  Puedo conectar a una sola cuenta de Manychat varias cuentas de FB y varias cuentas de IG?

Hello!I’m building a flow for my audience to talk with chatGPT but I only want them to be able to ask 2 questions per 24 hours. Up to this point the flow is set up, my issue is that I can only set up date/time and not only time. My goal is for when the user tries to ask a question that 24 hour window I can reply within that timeframe. Is someone able to help me with this? 

I already posted a video last night for an email type giveaway. I created the automation where they comment a word and I send them the link to enter their email to their DM. the email link stopped working for about an hour last night due to the number of responses and I’d like to send a follow up DM to everyone who has commented with the link again in case they had trouble. is it possible to add this to my flow that’s already been published and the follow up will be sent to everyone and not just new entries? thanks!

Hey guys, I wanted to ask if it’s possible for the gallery cards to expand or modal like to show more of the subtitle. This would be useful for product marketing, as it helps clients learn more about the products. If we only use a button like 'View Product,' it might disrupt the conversation, forcing clients to backtrack and read again.  Thanks...

Hola Chatbotero/as, tengo una pregunta puntual, me gustaria captar todo el copy de alguien en una variable cuando envia un mensaje en el default replay de whatsapp… Se que tambien se puede hacer, palabra clave, configurar con condicion, y ejecturar accion, pero el texto de entrada me gustaria tenerlo en un campo de usuario!!! Me gustaria tener respuestas!!

I’m trying to make time based greetings, but for some reason they aren’t triggering. Don’t see where could be the error in the logic? I know that Sunday is missing in the screenshot. 

Hi everyone,I'm currently working on an automation in ManyChat to handle labor complaints, and I need some assistance with setting up a unique folio number system. Here’s what I’m trying to achieve:Initial Setup: I want to start the folio number at 1000. Incrementing Folio Number: Each time a user submits a complaint, I want the folio number to increment by 1 and return this folio number to the people sent the complain.If anyone has experience with this or can guide me through the exact steps to set this up, I would greatly appreciate your help!Thank you!

Hi, my Facebook account, where I have my ManyChat connected, was just hacked. Does anyone know how I can disconnect the account or contact ManyChat support?

turma, tenho um fluxo que inicia a patir do click em um link, esse é seu gatilho. mas se durante essa conversa o usuário digita algo o manychat está iniciando o fluxo de respota padrão, dando boas vindas, e isso gera uma confusão como pausar os demais fluxos durante a execução de um fluxo? ou tem uma saída melhor?

Olá...alguém sabe como resolver?Abri agora o meu Manychat e apareceu uma mensagem dizendo que a conexão com o Instagram foi perdida e e necessário atualizar as permissões. Porém quando eu clico no link aparece a seguinte mensagem de erro: {"error_type": "OAuthException", "code": 400, "error_message": "Your activity off Meta technologies is currently turned off for this application."} Alguém sabe como resolver?

I am wondering, when I create an automation flow.  What is the ACTION that is the same as someone pressing GET UPDATES they subscribe to my bot? Thanks!

Hi, I encounter the automation keep answering while a live agent (which answering on mobile app, facebook business suit) are talking to a customer. Is there any possible way to pause an automation while live agent is talking to a customer on an external app ? Thank you!

Olá. O valor do plano mensal do PRO é 15$ mas ele cobra 25$. Alguém sabe o motivo?

Eu fiz assinatura trial pra fazer um teste, estou meio perdido.1- A conta está ativa, ok, mas queria vê se conseguira colocar meu numero original e não esse numero que foi gerado automaticamente. 2- A outra pergunta, o catilho acontece quando o numero do whatsapp é acionando, exemplo a pessoa entra em contato e automaticamente inicia a interação?3- Pode misturar dois tipos de comunicação, exemplo os fluxos confeccionais mais IA para atender

is_ig_account_follower returns nothing, it seems it doesnt work a.k.a doesnt get data. Any work around or some update on this?