Unanswered questions

Hi, I’m having an issue with the Facebook Messenger Main Menu for my ManyChat account. My current ManyChat Default Menu has only 3 items: 1. Энгийн меню 2. Сэт меню 3. Хаяг байршил However, Facebook Messenger still displays an OLD 5-item persistent menu, including two old items that no longer exist in my ManyChat Main Menu: * Ажиллах цагийн хуваарь * Өрөөний цагийн үнэ I have already tried: * Main Menu is enabled. * Clicked Update Menu successfully. * Made a small edit, updated the menu, reverted the edit, and updated again. * Refreshed Facebook permissions. * I have Full Control of the Facebook Page. * I am the Owner of the ManyChat account. * ManyChat is the Default Routing App for Messenger. * There are no Dynamic Menus configured. * All 3 current menu items are correctly linked and have no unpublished changes/yellow dots. * Meta Business Suite Frequently Asked Questions is OFF. * I tested from a different Facebook account and the same old 5-item menu still appears. It appears that

Hello,  Can you please tell me how to get the complete list of all the people who clicked on a link. The dashboard only shows the top 25 people. Is there a way export or see a complete list? Thanks! 

Hi How do I welcome a new follower from Instagram without adding a clickable link? I just want to say hi. Best, Jesper

Estou tentando criar a automação para novos seguidores para o insta, porém, ao ir na parte de configuração na opção “Cumprimente novos seguidores” tem um pop-up de avisoIndisponível no momentoPara utilizar esta automação, é necessário atualizar as permissões do Instagram.Obter mais informaçõesEle informar que tem que atualizar as permissões, eu tento conectar o insta e aparece essa mensagemVocê não pode entrar com esta conta do Instagram. Tente usar uma conta do Facebook que você sabe que está conectada a esta conta do Instagram.Não consigo fazer esse passo de conectar a conta Facebook, alguém já passou por isso? 

Until recently, if you wanted an AI agent, you had to build it yourself. You needed to add the knowledge, write the instructions, connect the tools. So you clicked every button in the platform.But now, with more and more chatbot platforms, you can just talk to an AI and it builds the agent for you.- Demo: type one instruction, the finished agent appearsThat means you don't need any technical background anymore. You can just say what you want and it gets built.So I gave two different platforms the exact same instruction, and I will show you what each one does with it.But there's one thing that still doesn't work on some of these platforms.So let me show you.You can watch it here: Please let me know what you think in the comments 👇

Hi! I own the Instagram account Chaux Maria | Fitness | Entrenamiento y Nutrición ​@Chauxfit . It's connected to a Manychat account called "Maria chaux", created by a former admin who no longer responds. I sent an access request with no answer. The AI assistant confirmed I need a manual review with proof of ownership, but it can't create a ticket and I have no requests in my Help Center account. Could a moderator or the support team please help me disconnect my Instagram so I can connect it to my own account? I can provide proof of ownership. Thank you!

Hello,I’m trying to setup an automation so that when asking for the person’s email, it should check for validation before sending them the tutorial link. Well, even if the person puts whatever they want in the section where it asks for an email, it still send them the link. I’ve been trying to use the AI chat within Manychat for about 2 hours and can’t seem to figure it out yet. Any ideas? Thanks,Noah  

I’m trying to upgrade my free plan and it keeps saying something went wrong and try again. Then I get an email saying I don’t have an upgrade and I need to renew. That’s what I’m trying to do! How do I fix this when I can’t contact anyone in support until my upgrade is complete? 🤦🏼‍♀️

Hello everybody.Is it possible to add WhatsApp Status updates when integrated with ManyChat?Thanks.

Facebook Page not showing in ManyChatHi, I’m trying to connect a Facebook Business Page to my ManyChat account.My Facebook profile has Full Access to the correct Page in Meta Business Portfolio.However, ManyChat only shows a different Facebook Page that was previously connected to the account.I have already:removed the old Page from ManyChat refreshed Facebook permissions used Edit Previous Settings logged out and tried Incognito confirmed Full Access in Meta Business SuiteDuring Meta authorization, I can select the correct Page and grant all required permissions. However, at the end ManyChat shows:“Can't connect this page due to an error! Looks like you're logged in with another Facebook profile.”After that, ManyChat still only shows the old Page.How can I completely remove the old Facebook Page/profile association from this ManyChat account and connect the correct Page?

Hi… just signed up for Manychat and getting a little frustrated. I have the automations set up and seem to work but the first problem that I’m running into is that the Trigger is not auto-responding to the Instagram comment.So, when a user comments “story”, I just see their reply.  However, my understanding was that the trigger should have auto-commented an answer to their reply. I have an IG Professional account and also see that Manychat is connected. So, not sure what is going on.

Hi everyone,I set up the "Say hi to new followers" automation (BETA) on an Instagram account and it's LIVE, but Insights still shows 0 sends.Setup:- Instagram channel connected, Free plan- Trigger: when someone new follows, delay 5 minutes- Opening DM with a button, then a second DM with 2 link buttons- "Allow access to messages" is enabled in the Instagram app- Automation live since 22.09.2026What I've already checked:- Automation status is LIVE- Instagram permissions refreshed via Settings > Instagram > Refresh PermissionQuestions:1. Does this feature work on the Free plan, or does it require Pro?2. Is there any known delay or limitation (account type, follower count, region/EU) for this BETA feature?3. Is there anything else I should check?Thanks!

Hello, ManyChat! I don't have the budget to increase my subscription to $99 a monthI’m on the Pro account, and I have 7,500 active contacts.I got a message that everything was paused, and I just launched a new post with automation.What can I do with my contacts? I’m willing to delete them if need be. If I can, how do I do a bulk deleteThanks!Stephania  

Hi ManyChat Support, I paid $99 for the Business plan and was then charged another $165 when my active contacts crossed 7,500. My automations have now stopped. Please confirm whether the $165 was charged for an upgrade to Advanced or for contact overages. If it was an upgrade, please confirm that my 25,000 active-contact allowance is active and restore my automations. Please also show the prorated credit applied for my unused Business plan. If the charge was for overages, please explain why the automations stopped, whether an overage threshold was reached, and how the charge will be treated if I upgrade to Advanced within this billing cycle. Please share an itemised breakdown of both charges.

I have an automation set up so that when someone comments with a keyword, a link is sent to them, and there should also be a reply to the comment. The links are being sent, but there are no longer replies to the comments. I that been working properly un until now.Edited to add that there is only one post this is not working on. The others are functioning properly, and it initially started out working just fine on this post.

For some reason, I have two separate Manychat accounts; one connected to my Facebook Page and another connected to my Instagram account. The paid account is currently linked to my Instagram only.I don’t want to start deleting or changing things randomly because I’m worried about breaking the automations that are already running. I want to have both my Facebook Page and Instagram account connected under a single Manychat account.I’ve tried deleting the accounts, cloning them, and moving the accounts/connections, but nothing seems to work. When I try to add my Facebook Page to the Manychat account, it won’t let me, even though the Facebook Page and Instagram account are connected through Meta Business Suite.Has anyone successfully combined Facebook and Instagram under one Manychat account? If so, what’s the correct way to do this without disrupting the existing Instagram automations?Thank you in advance for any support!

Hola, Desde hace 10 días Manychat está sosteniendo un comportamiento irregular, responde de forma intermitente a los comentarios de mis videos y por ende no inicia la comversación por DM y esto está afectando considerablemente mi operación, probé todo lo que se sugiere (Actualizar persmisos, crear automatizaciones desde 0 etc.), la inconformidad que sinto es notable, me gustaría entender el porqué de este comportamiento y cómo lo puedo solucionar, tengo videos con +1200 mensajes y responde un 40% o menos, qué puedo hacer para corregirlo? 

Hi everyone, I need help connecting my Instagram account @digitalklarstart to ManyChat.My Instagram account is Professional, “Allow access to messages” is enabled, and I can log into Instagram normally.I already tried:Connect via Meta Connect via Instagram ManyChat app ManyChat web version logging out of Instagram before reconnecting resetting the Instagram password via SMS recoveryBut every ManyChat connection attempt still shows “Incorrect password”.Has anyone had this exact first-time connection issue? What fixed it?

It would be great if there was an auto-delete feature for contacts. I don't need any contacts in Manychat, I use it for the autoresponder and yet I get charged based on contact number, and I only need exactly zero contacts.  I have to log in every few days to delete all my contacts in order to stay under 3,000 contacts and that is a real hassle.  Is there any way to work around this?

Olá, espero que esteja bem! Estamos fazendo um automação, onde a pessoa colcoa a palavra chave na publicação, ai mandamos um direct pra ela pra captar lead. Sendo assim, tem hora que a automação dispara, mas tem horas que que não, o principal padrão é que as vezes perfil que não segue a gente ou que não seguimos não dispara, o direct não ser enviado até entendemos, mas o problema está sendo que nem na publicação está respondendo, o nosso plano ainda é pro.  Me ajudem por favor!!

how to find?  how to get?    how to be sure?

im being charged and my account seems not exists while i get to my email invoice please close my account

Can I connect two different Instagram accounts to the same Essential plan as my two channels?Is the 250 Active Contacts monthly limit shared across both channels?

I'm trying to enable Instagram Follow-to-DM for new followers. My Instagram is already a professional Creator account. When I try to upgrade/reconnect using the connection required for Follow-to-DM, Meta returns “Something went wrong. Please try again.” I've reproduced the issue in Chrome, Safari and the ManyChat mobile app. Can you confirm whether my Instagram account is currently eligible for Follow-to-DM and whether my account is using the required Unified Instagram connection? If I'm eligible, please help resolve the Meta authorization error.

Is ANYONE using Facebook comment to DM successfully?Has ANYONE got an example where their Facebook automations are being opened and responded to?Is ManyChat now REDUNDANT on Facebook and NOT FIT FOR PURPOSE?My account is 6 months old and had strong engagement, but for first 4 months only had 1% delivery/open rate. After reading various forums on here and speaking to Meta agents, I disconnected ManyChat (MC) to rebuild trust in my account. I responded to comments manually for over 60 days (note physically impossible to respond to all) and reached a point where response rate was 45-50%. I reconnected MC this week, have limited the number of messages sent (using a niche trigger word) to prevent any “spam-like” behaviour. I set up 10 variations in comment responses, and 12 variations for the DM. These are sent with smart delays and include no buttons or links, just conversational.Despite this, I am back to a 1% open rate. At the same time I have continued to manually send messages with a 4