Ask and troubleshoot

Hi everyone, I’m running into an issue with my ManyChat bot where the onboarding flow isn’t triggering when someone first messages my page.Here’s what’s happening: The onboarding flow is set up correctly, but it’s not being triggered when a new user sends a message to my Facebook page. I’ve tested this on different devices and with multiple accounts, but the onboarding flow simply does not activate. Instead, I’m getting a generic message or some unexpected reply that shouldn’t be showing up. What I’ve already tried: Checked the trigger keywords to ensure they are correctly set up. Reviewed the flow settings to confirm that the onboarding flow is the first message after the user interacts. Ensured ManyChat is set as the primary receiver in the Facebook app. Refreshed Facebook permissions and reconnected the Facebook page to ManyChat. Has anyone else encountered this issue where the onboarding flow fails to trigger? Any suggestions or ideas on how I can fix this would be greatl

First my 2 factor text message is not coming in and then when I use backup code gives me an error:   

não estamos conseguindo conectar a conta do instagram 

Hi,I have created my first automation using flows and now I am just duplicating it. However, everytime I edit the new duplicate and make it live, a popup “Your first automation is live!” shows with celebrations. It was fun the first time, the 45th time it is already too much.Any idea? It seems it’s somehow keeping the tag of the first automation even for duplicates.Thank you in advance.

Bonjour,Je vouslais juste savoir en quoi consisté manychat, actuellement j’ai l’essai gratuit mais je ne souhaite pas poursuivre.Je n’arrive pas à résilier, comment puis-je faire.Je vous remercie par avance.Bien cordialement

Olá,Meu problema é exatamente igual ao que outra usuária descreveu, e ela só conseguiu resolver com auxílio da equipeMeu espaço de trabalho ManyChat está atualmente mostrando o status da assinatura como EXPIRADO, e não consigo reativar apenas a Automação de Marketing, exibida na minha conta como R$ 149/mês.Mesmo que o problema não estejarelacionado ao limite do cartão ou a um bloqueio de autorização bancária. Já consultei o bamnco a respeitoO problema aparentemente só pode ser resolvido depois que a assinatura existente travada/expirada for cancelada ou redefinida pelo suporte do ManyChat. Configurações → Cobrança → Assinaturas → Automação de Marketing → Renovar Assinatura  Status atual do espaço de trabalho: EXPIRADO Produto que preciso reativar: Somente Automação de Marketing Preço exibido: R$ 149/mês Eu não quero adicionar Inbox ou ManyChat AI Minhas automações existentes devem permanecer preservadas, de acordo com o Assistente de Suporte no aplicativo O banco/cartão não é

So I’m trying to connect my Tik Tok account to ManyChat but its saying I have to turn my account into a business account first? Is this the only way? Thank you!

Unsubscribing contacts from account no longer take effect ? Under new pricing and tier. Even deleting them no longer deducts. I have getting messageYour new contacts aren’t getting automations. You’ve hit your plan limit.I deleted unsubbed all of my contacts still my automation is not working.  

Googlesheats va Manychat maulot alishuvi faqat bir tomonga emasmi? yani Manychat googlega faqat malumot jonata oladi holosmi yani Manychat googlesheatsda bor bo 'lgan tavar ma'lumotlarimdan meninga oladimi rasim, narx, qoldiq soni va shunga o'xshash ma'lumotlarni olipga kalit so'z orqali jonata oladimi?

I’m trying to connect my business page. I have confirmed all permissions via my personal facebook page. My business portfolio comes up as an option in the drop down menu but I can’t select it. It’s greyed out. I’ve gone through the troubleshooting process on Manychat but I can’t seem to get any further than this.  

Olá! Estou testando o ManyChat e gostaria de entender como configurar um fluxo específico para Instagram.O objetivo é: quando um cliente interagir com nosso perfil (ex: comentário em publicação, resposta de story ou envio de DM), iniciar automaticamente uma conversa no Direct para qualificar esse cliente.Gostaria de criar perguntas como:“Olá 💚 vi que você interagiu com a gente. Como podemos ajudar?”Quero comprar 🛍️ Tenho uma dúvida 💬 Quero saber uma informação sobre loja 📍Depois disso, dependendo da resposta, direcionar o cliente para:produtos/link de compra informações de loja atendimento humanoQuais recursos devo usar para criar esse fluxo? (Flow Builder, Growth Tools, Tags, Conditions etc.)Também gostaria de saber como configurar o gatilho de comentário em publicação para iniciar essa conversa.Obrigado!

Hi, my problem is that for some reason ManyChat has been replying to comments in Spanish, and I don’t know why. I also don’t understand why it’s replying at all, because it isn’t attached to any flow. Could you help me fix this? Thank you! 

Hi everyone,Posting in case anyone has a fresh angle. I'm hitting the exact error described in @ceglia_carlo's workaround thread — "You can't log in with this Instagram account. Try using a Facebook account that you know is connected to this Instagram account."Setup:- IG is linked to the FB Page at Meta Business Suite level, not just Accounts Center- Tried logging in from my own admin account AND from a second Page admin (different person, different device, different network) — identical error from both- IG → FB URL rewrite workaround didn't work for us- Chrome standard, Chrome incognito, mobile Safari — same wallPosting here first in case:1. Anyone has another angle I haven't seen in the existing threads.2. A moderator can flag this for escalation to ManyChat support for the manual migration from the deprecated Instagram OAuth API to the Unified Instagram Onboarding Flow.Ready to upgrade to Pro the moment this resolves — use case is the Say Hi to New Followers automation.Tagging @cegl

Hello, manychat is not working when I connect instagram via meta, many chat only works when I connect it via instagram, when I connect via meta no automations work and no messages enter 

Pessoal, estou com um problema e queria saber se alguém já passou por isso.Recentemente troquei toda a minha equipe de vendedores. As contas do Gmail que utilizo como membros da Caixa de Entrada foram criadas originalmente com o nome dos vendedores antigos.Eu já alterei o nome dessas contas diretamente no Gmail, porém, no ManyChat os nomes continuam aparecendo como os antigos. Tentei sincronizar novamente, mas não encontrei nenhuma opção para atualizar essas informações.Além disso, mesmo estando logado na conta correspondente, não consigo editar ou trocar o nome dos agentes dentro do ManyChat.Alguém sabe qual é a melhor forma de atualizar esses nomes? Existe alguma maneira de forçar uma nova sincronização ou preciso remover e adicionar as contas novamente?As imagens abaixo mostram exatamente o que está acontecendo. 

Hey Manychat Community 👋Like many others here, we're receiving the message that Follow-to-DM is not available for our account. We've read through the FAQ and existing threads and understand that eligibility is controlled by Meta.That said, we'd like to formally add our voice to the growing number of businesses requesting more clarity:• Is there any way to actively apply for or request beta access?• Which factors influence eligibility - follower count, engagement rate, account age, connection method?• Is there an estimated timeline for the general rollout?More transparency on this would go a long way. Thanks for everything Manychat is building.Yannik - Clearstone GmbH, Germany

I have a few flows set up that are triggered by keywords in a comment or DM. The flow leads to asking for their name and then their email, which is then sent to my email platform. Then it delivers a freebie. However-- any conversation started in my DM’s, regardless of whether any of the trigger words were used, starts the flow. And it will repeat and repeat in the middle of conversations. It’s extremely frustrating and even rude. Why might it be doing this? 

Hi, everybody. I run a retail shop and we’re having some trouble to identify witch ad brought a customer to our whatsapp, instagram and facebook account. While on meta platform the message come like this:We don’t have this record on the manychat’s platform. How can we get the ad id or another info to track from wich ad this customer came?

Hi everyone,I currently have a ManyChat Pro account (99$/month) connected to my Instagram page.My Instagram and Facebook pages are already connected. If I want to use automations on Facebook as well, do I need to purchase another Pro subscription and pay double, or does my existing Pro account cover both Instagram and Facebook when they're linked to the same business?If I can set this up, please explain how as I’ve tried already with no successThanks!

Manychat was connected and working with my Instagram creator account.  I switched it briefly to a business account, but switched it back. Refreshed manychat’s permissions, but now can’t get manychat to recognize the account and connect to it. I need to automate something asap. Can anyone help troubleshoot. I just made a new post on my main feed to test it but manychat still isn’t seeing it. When I look at the permissions on Manychat it still says the IG is a “ Business Portfolio” which it’s no longer . How to change that? Or maybe that’s not the issue on why manychat isn’t connecting and picking up new posts? I’m stumped. Thank you. 

Hi! I'd like to know if there's any way to track which ad my Instagram messages start from. I need to be able to fully track my prospects' journey through these campaigns and my ManyChat automations. Thank you.

Hi, my Instagram comment-to-DM automation is not firing at all.Account: @josepaldosaConnection type: New Enhanced ConnectionAutomation: LIVETrigger: Instagram user comments on a specific ReelKeyword: test / TestReel selected: correct viral ReelTests: done from other Instagram accounts, as new top-level comments, not repliesDelay: waited more than 1 hourResult: 0 sends / 0 executionsThings already done: Refreshed permissions multiple times Deleted Instagram channel from ManyChat and reconnected from scratch Accepted Meta permissions again Confirmed there are no native Meta automations intercepting comments Confirmed Instagram is professional and linked to the correct Facebook Page Tried Quick Automation and manual setup The comment appears on Instagram/Meta, but ManyChat never receives/triggers it Question:Can you check server-side whether Instagram comment webhooks are being received for @josepaldosa and whether the Post/Reel Comment trigger is correctly registered for this

Hi everyone! I've set up an automation and I'm seeing a very worrying discrepancy between my "Sent" and "Delivered" metrics, and I'm hoping someone can help me figure out what's going wrong.Here is how my flow works: Trigger: User leaves a comment on a Facebook post. Message #1: Bot sends a message with a button asking them to confirm they want a link to a free test. (Sent as 'as Private Reply'). Action: User clicks the button, receives the message with the link, and a Smart Delay of 45 minutes starts. Message #2: A follow-up message checking in on their test results and offering a low-ticket paid product. The Problem: My "Delivered" rates are drastically lower than the "Sent" rates, despite everything happening well within the 24-hour interaction window. In Message #1, it shows 210 Sent, but only 55.7% Delivered. In the follow-up Message #2, it shows 22 Sent, but an abysmal 9.1% Delivered! (which means practically no one is getting the follow-up).     

Hello there!I have created an automation for my FB business page and IG one, and it’s been going pretty good.But there is a problem. We are on the PRO plan ($15/month, for context).People respond to our Reels/ Posts with: “Community”/ “Italian”/ “Yes”, etc. It is running a flow for sending link to join the community on Skool.But from what it seems, only 30% of messages are delivered. And I don’t know exactly why.On IG it’s showing 100% sent/ 100% delivered.But on FB - 3249 Sent/ 33.8% delivered.Meaning, only 1000 people get the messages. But, idk exactly, is this something from Facebook? I found this one, that maybe people didn’t enter on the facebook to get the messages (like logging in). But I find it hard to believe.Let’s say maybe for 5-10% of people, but 70% to not login again? And some of them comment again on the videos.So, idk exactly what is the problem, and what to do. I wandered about this because on the Skool community we have only 1000 people that got on the about page (li

ManyChat (info@email.manychat.com) has sent me repeated offers for 3 mos. free if I upgrade to Essential. I have tried repeatedly to access this offer, which the email said would appear on my account page. I don’t see it. This is frustrating. If anyone else has faced this and figured it out, I’d welcome the support.