Ask and troubleshoot

Hola, tengo una automatización activa de Auto-DM de links desde comentarios, la activé hoy, pero el post ya tenía comentarios de días anteriores, cómo hago para que se respondan los comentarios anteriores y se envie el DM a esas personas que ya comentaron?

 I want to cancel payment verification, but it has stuck on my account. Moreover, my account status has changed from PRO to FREE (Expired). 

Hi,Comment to DM automation is almost not working at all on my accountI have tried resetting permissions and doing a hard refresh of the connection in MBS, (as instructed by the automated support) but still nothing.And also just to clarify:Send a message is set to “Private Reply” permissions are refreshed It works on SOME accounts 

Minha automação está ativa mas não envia as mensagens para o público!!!!!  

Comment to DM feature for both IG and FB is not working for me. This appears to be a manychat issue. Please confirm if this is a known outage and the fix.

Our Messenger flows are not working properly. More specifically, it seems like the contacts are clicking our buttons we have set up in our messages, but the flows aren’t continuing down the path in the flows. Anyone else experiencing this/any troubleshooting steps I can take?

Recently, I create the auto-link, it shows live but when I test it and set it “please the comment we will sent the link to you.”> “Set me the link”, the ManyChat can’t reply on the comment but also DMs…Is there anyone knows how to solve it?

Since I have an odd issue on ManyChat which is the automation is not work, I tried to send them with this link to get any help, almost one month, they seem not reply me yet, have you experience it? How should I do on next step if they no response and the automation is not work.

Hola, hace días me suspendieron la cuenta de mi emprendimiento digital. Y no recibo respuesta del área de revisión. Esto me está complicando y atrasando muchisimo. (Además de que ya aboné un plan anual para trabajar con Manychat)Qué puedo hacer??Agradezco ayuda. Gracias. 

I recently made some changes in my meta business portfolio, but I did not expect that was going to damage the connection with manychat.I have tried to re-connect it multiple times, trough its facebook page, trough instagram, but nothing works.Manychat says the connection has been done, but I don’t receive any messages in inbox, and none of the automations I have work.Please if somebody can help me, I’d appreciate it.

Hi everyone,I'd love to get some advice from those who have experience running ManyChat automations for Facebook and Instagram comments.Our biggest challenge isn't getting people to comment—it's making sure those commenters actually enter the Auto-DM flow and successfully receive the messages.Right now, we have a large number of people commenting on our posts, showing genuine interest in our free eBook. ManyChat sends the opening message, but only a small fraction of those messages are actually delivered successfully. As a result, most interested commenters never continue through the automation.This means we're losing the majority of our leads at the very first step—the opening message.Our main question is:What are the best practices for maximizing the number of Facebook and Instagram commenters who successfully enter the Auto-DM flow and receive the first message?We're hoping to learn if there are ways to improve:Auto-DM delivery rates. The percentage of commenters who successfully en

Hi there,  so my delivery rate has been around 30% for some time which I think is very low, too low. However since 2 days my delivery rate is 1,5%. Yes, manychat sends all messages but it wont be visible for my recipients. I tested this with my boyfriends account. He commented on my facebook post (I solely use facebook) and my page did send the dm but the dm is nowhere to be found in the messenger inbox (also not the spam requests) from my boyfriend. Very disappointing. So my sent rate is 100% and delivery rate 1,5%. I opened 2 tickets and they both got completely ignored. I am in my trial period and I am not able to test the service correctly because it is not being delivered (or is this service just fake?) and the support is so far terrible. Help! 

Hey there - we are launching a new chapter page for our company - @sobersupper.atl - and when I go to connect ManyChat with the account, it says the password is wrong. I then changed the password to confirm I knew it was correct, and it still said it was incorrect. I changed it a second time just to be even more sure, and still - it says the password is wrong. I tried to connect it via meta - access denied. Then I selected the option to connect it via Instagram - access denied. Please help ASAP, as we are launching the new page this week. Thank you!

I tried the DM new follower automation and now NONE of my automations work! I've already tried refreshing the permissions, and still nothing. I removed ManyChat permissions from my Instagram, then tried to reconnect. From the business.facebook.com side it looks like it's connected, I can see ManyChat there, but if I go to my Instagram account, ManyChat isn't listed in the permissions. I've submitted a support ticket for ManyChat support, but still haven't heard back. NONE of my automations work right now so I’m having to manually reply to everyone and I’m in the middle of a launch! Can anyone help please?

ProblemSince Meta introduced the 24-hour messaging restriction, we now have to use Utility Message Templates to send broadcasts to Messenger subscribers outside the 24-hour window.The problem is that Utility Message Template buttons currently support only external URLs.For ManyChat users this creates a poor experience because we cannot trigger a flow directly from the button.Instead we have to:create a Messenger Entry Link insert that URL into the Utility Template when the user taps the button, Messenger opens the device browser the browser redirects back into Messenger only then does the automation startThis extra step causes a significant drop-off.Many users:don't wait for the redirect, close the browser, have browser restrictions, or the redirect simply doesn't work correctly on their device.As a result, a large percentage of subscribers never enter the automation.Proposed solutionAllow Utility Message Template buttons to have an additional action besides Open Website:▶ Start ManyCh

I just received an email saying I’m at 70% if my active contacts. I’m on the pro plan. The email said this won’t reset until my plan renewal date. I thought it resets at the beginning of each month? Can anyone help with this?

Hi, I'm having an issue with my Instagram automation using a Condition step based on "Follows your account is true".For some users, even though they do follow my account, the condition doesn't match the "Yes" branch — it falls into the "If not" branch instead. When I check the custom field I use to monitor this variable, it shows "Invalid Variable" for these contacts.For other users, the same variable resolves correctly (returns 1/true) and the condition dispatches as expected.Troubleshooting already done on my end:Refreshed the Instagram connection Followed the official IG automation troubleshooting guide Checked status.manychat.com — all systems show operational This is not one-time trigger behavior — it's recurring and affects new contacts on an ongoing basisCould you help me understand why this variable sometimes fails to resolve for contacts triggered from a comment on a Post/Reel? Is this a known issue with the Instagram API sync, and is there a way to make this more reliable (e.

قبلا مانی چت به این پیجم وصل بود ولی دیگه نمیتونم وصل شم راهنمایی کنید kermani_teacher

Hi support team, I would like to request your support to get a json. I tried to follow the workaround mentioned in the topic below, but it did not work, so please can you help me to get this json?  

سلام من قبلا به مانی چت وصل بودم ، برنامه مانی چت پاک شده بود و مجدد قصد وصل شدن دارم ، چندین بار تمام اتصال هارو پاک کردم ، پیج فیسبوک رو تغییر دادم ولی اتصال نصفه میمونه چیکار کنم 

Eu liguei a automação no Instagram e fiz o teste com meu outro perfil e a mensagem foi enviada com sucesso, porém as pessoas estão comentando e a mensagem não está sendo enviada. Para não dizer que é todas algumas são enviadas mas a maioria eu tenho que enviar manualmente. Alguém já passou por isso e consegue me ajudar?

I’ve gotten myself into a bit of a mess! I created an account but I linked the wrong Google sign in.After a search I learned the only way to change this is to have support do it. I wrote a ticket but after 48 hours I hadn’t heard back, so I disconnected IG and deleted the account.I created the new one, and made the same mistake! I feel so silly. But now the new account won’t let me connect to IG, view settings or delete my account to try again. It says Request Sent to connect the IG but the original account is deleted so I don’t know where the request is sent.I think I need everything deleted and to try to start fresh, although it won’t let me. I’m trying to get this set up for my company, but so far I’ve just made a mess of everything! And I still haven’t heard back from support. 

I’ve successfully updated the email we use to login from a former teammate to mine. However, Manychat is not allowing me to login with my email. I’m still forced to login using the previous email and we haven’t been able to deactivate that email because of this situation. How can I troubleshoot this?

Hello,I lost access to my Meta Ads account. The WhatsApp number I was using was also connected to that account. I purchased this WhatsApp number through ManyChat.If I remove or revoke the permissions from the old ad account, will I be able to connect the same WhatsApp number to my new Meta Ads account?Thank you for your help.

Hi,My Instagram automations have completely stopped working.Instagram keyword triggers do not fire. "Say hi to new followers" does not fire. Instagram permissions refresh successfully. ManyChat is connected as a Facebook Page integration with instagram_manage_messages, instagram_manage_events, and related permissions. ManyChat is listed under Connected Apps. LeadConnector is also connected. I tested disabling LeadConnector-IG's "Take control of conversations" and the issue remained. The automations are LIVE. No Instagram events appear to be reaching ManyChat.Can you please check my Instagram webhook subscription and Meta app registration on your backend? It appears Meta is not delivering Instagram events to my ManyChat account despite all permissions being valid.