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Hi Manychat Team,My business has completely stalled and we are losing hundreds of sales in real-time. I upgraded to the paid Business Plan 2 days ago because an Instagram Reel went viral (it currently has over 15,000 comments and counting). To manage my limits, I deleted thousands of contacts from my account. My audience list is now almost empty, but the "Active Contacts" counter is stuck at over 7,500. This bug has completely paused our automations across both Instagram and TikTok, entirely blocking our business operations. We do not use Manychat as a CRM and do not need to retain contact history—our only use case is delivering a product link to commenters. Could a community manager or admin please urgently escalate this to engineering? We need our Active Contacts counter manually refreshed so our automations can resume immediately.Thank you for your fast help. 

Hello everyone,We truly appreciate your patience and thank you for bringing this to our attention.We are aware of a current issue affecting comment reply automations. Some accounts are experiencing failures specifically in the auto-response triggered under comments, and we want to make sure you have full visibility into what we know so far.Our investigation has confirmed that this behavior does not affect the delivery of Direct Messages; flows continue to run and DMs are being sent as expected. The issue is isolated to the auto-response under comments and is being actively investigated by our team.We have been able to narrow the behavior down to accounts connected through the Instagram OAuth (direct sing-up using Instagram details; w/o Business Suite). This has already been escalated to Meta, and we are working closely alongside their team as our investigation continues.We genuinely appreciate your understanding and your trust in us while we work through this. As soon as we have concre

“Thank you for reaching out! Unfortunately, it’s not possible to remove a sign-in option, such as Telegram, once it’s been added to your account. This limitation is due to security features designed to protect account access and integrity. If you have any concerns about this or need help managing your account, feel free to let me know. I’m here to assist!” I simply do not understand why this is considered a ‘security feature’. Picture this: in the event your telegram account is compromised, and you are unable to retrieve said telegram account, how am I supposed to prevent the person from accessing my Manychat account? Why can’t I have a way to authenticate myself so I can initiate the removal of other sign-in options? 1. Create a new Manychat account• Use a different sign-in method (Google, Facebook, etc.) to create a new Manychat account.2. Accept admin invitation from the old account• From your existing Manychat account (with the Telegram sign-in), send an admin invitation to your ne

I have been trying to delete my old account since it was grandfathered in years ago, but already maxed out, and deleting and clearing it did nothing. And I don’t want to upgrade on this old account because I’m literally over the limit on that account for contacts I don’t even have and are 8+ years old.ManyChat support won’t help me delete the old account, because I’m not a paid user but I have to request a refund to get rid of the $1 that’s magically on my account for some reason.I can’t create a new account because I need to run it through FB, and since the FB is tied to my old account above (and I’ve disconnected everything, but still there) every time I try to connect FB on my new account it syncs with the old one and opens it right back up.So literally ManyChat put me in a position to where I can’t even use their service, and I WANT to pay them.Any suggestions?

Embora outras automações estejam disponíveis, a mais viável para o momento não está: automação para novos seguidores. A mensagem que se mantem é “mude as restrições do seu perfil ” e coisas do tipo. Já olhamos todas as funções do META, mas nada muda. Queremos saber a fundo o motivo desta mensagem negativa sempre aparecer.

Estoy en el plan gratuito y en Configuración → Facturación solo aparece “Suscripciones”. No tengo acceso a datos de pago, tarjetas ni a la sección completa de Billing.Soy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados pero no puedo modificarlos.Ya envié 10 tickets de soporte. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Gracias por cualquier insight. 

Hey Manychat and Manychat community! I recently set up an automation that would trigger when anyone commented a keyword on one of my Instagram posts, and as long as people mentioned the keyword in a normal comment, the automation triggered just fine. But if they used the keyword in a REPLY to a different comment on the same post, nothing happened. Is there something I need to include in my flow to capture those comment replies? Or can Manychat only trigger a comment to DM on original comments and not replies? Thanks for any help!

Hi team,I’m trying to connect my Instagram account ​@finanflix.ok to Meta Business tools from Instagram, but I’m getting an error message saying:“You can’t log in with this Instagram account. Try using a Facebook account that’s connected to this Instagram account.”Here’s what I’ve already done: I sent the access request from my Business Manager. The request was accepted by the owner of the Instagram account. The account @finanflix is correctly linked to the Finanflix Facebook Page. In Instagram settings, the integration Manychat-IG appears as authorized today (Oct 30, 2025), so the connection seems active. However, Meta still shows the status “Request sent”, and I can’t access the account from Business tools. It looks like the connection between Instagram and the Facebook Page isn’t syncing properly.Could you please check what’s blocking the connection or manually refresh/force the sync on your side?I’ve attached screenshots showing: The account connected to the right Page. T

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

I’m at this stage and confused about the next step 

It amazes me that a company known for chatbots does not have a chat integration built into their platform. I have a question that I would like to talk to an actual human being about, but I can’t find a way to do that. Can anyone point me in the right direction?

I have some bad news.Meta’s Instagram AI does not seem to properly recognize ManyChat.Five of my accounts were banned. To test what was happening, I created a brand-new account using a new phone, a new mobile connection, and a new email address. The account was running ads and I was replying to messages manually. Everything worked perfectly.The moment I connected ManyChat, things changed.To be clear: this is NOT ManyChat’s fault.Meta’s AI appears to interpret the ManyChat connection as bot activity, automated behavior, or unauthorized automation. My account was disabled because of it.I managed to get the account restored through an appeal. After that, I deliberately avoided using ManyChat for two days. The account remained active, ads continued running, and there were no issues at all.Then I connected Instagram to ManyChat again.Less than an hour later, I was forced through multiple security checks, identity verifications, and prompts asking whether I wanted to reverse recent actions.F

Hi,I have an automation set up with a keyword trigger on Instagram comments.When someone comments the keyword, the Public Reply works fine but the DM sequence doesn't start after.On edit it works when i do the withing 24hours window but when I save it tell me male it as a private replay and the sequence doesnt follow.before to set on save eveything ok when i click to save when i change for private replay, u can see i cant connect wth the rest How can I fix this so the DM sequence ? Thank you 

Hi! How's everyone doing? I created a new flow with the ad click trigger. The flow is set up correctly, my Instagram account is properly linked to Manychat, but I can't select Manychat as a Partner App to choose the flow in my Meta ad. I followed all the steps correctly and it still doesn't show up.How can I fix this?Thanks.

Todas las automatizaciones de whatsapp dejaron de funcionar después de un par de pruebas, ahora no se dispara ninguna siendo que en teoría todas están activas e incluso mis mensajes manuales a mis contactos no salen, no les llegan. ¿Alguien sabe que está pasando o podría ayudarme?

Hello, so I have removed all of my many chat logins and deleted every single ounce on both instagram/meta to many chat just so I can see if it will send the request to allow my instagram which is owned by my business portfolio in meta but I never get the request to approve me to allow my team to use it for our new followers.How can this issue be fixed?  

Olá, tudo bem?Estou com um problema ao tentar criar/acessar minha conta na Manychat.Quando tentei criar uma conta usando meu e-mail, o sistema informou que já existia uma conta cadastrada com esse e-mail. Porém, quando tentei fazer login com esse mesmo e-mail, o sistema informou que a conta não existe.Ou seja, para criar conta o e-mail aparece como já existente, mas para fazer login ele aparece como inexistente.Depois disso, consegui acessar a Manychat usando outra conta. Porém, ao tentar conectar o Instagram à Manychat, o sistema solicitou acesso justamente à conta vinculada ao e-mail que está apresentando esse problema de “existente” e “inexistente” ao mesmo tempo.Gostaria que verificassem essa situação, pois parece haver algum cadastro preso, incompleto ou inconsistente no sistema. Preciso conseguir acessar ou liberar corretamente esse e-mail para conectar minha conta do Instagram à Manychat.Esse e o acesso que pedeAqui fala que já existe uma conta Aqui fala que ainda precisa criar

Hola a todos,Estoy usando Manychat en el plan gratuito y tengo un problema con la sección de Facturación.En Configuración → Facturación solo aparece la opción “Suscripciones”. No tengo acceso a:datos de pago tarjetas sección completa de BillingSoy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados, pero no puedo modificarlos. Además, mi país de facturación está configurado en Brasil, y el formulario pide CPF/CNPJ, que no tengo. Ese formulario solo aparece cuando la pestaña completa de Billing está disponible.Ya envié 10 tickets de soporte explicando el problema. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.Mi pregunta para la comunidad:¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Agradezco cualquier ins

Good day,I would like to report a problem with automation on my account. Until recently, everything was working fine, but after connecting my Instagram account to my Facebook account, the automation stopped working.Currently, the Facebook account has already been disconnected from Instagram and the automation has been reconfigured, but it still does not work correctly.I kindly ask for help in solving this problem.

I’m facing a strange issue with one of my ManyChat automations and hoping someone can help.1. I set up a trigger keyword for an automation. But when I test it by sending that keyword, the reply I get is completely unrelated to what I have set up in that automation.2. I’ve checked all my automations in the dashboard, but I cannot find where that unrelated reply is coming from, it doesn’t seem to belong to any of my current automations.3. To troubleshoot, I turned off all automations except for the one with the keyword I’m trying to use. But after doing that, when I send the keyword again, I get no response at all, not even the correct one.Any advice would be greatly appreciated! Thanks in advance.

Hi everyone,I’m experiencing an issue with Instagram + ManyChat.When someone comments on my post and the automation is triggered, the DM is sent, but the message appears completely blank on Instagram.Things I’ve already checked:Instagram account is connected properly Automation is published Message block contains text Comment Growth Tool is active The issue happens on multiple usersHas anyone experienced this before?Is this a known Instagram API issue or is there a specific setting I should check inside ManyChat?Any help would be appreciated.Thanks!

My Instagram is connected to an old free ManyChat account. I upgraded to a paid account and need the Instagram disconnected from the old account so I can connect it to my new one. 

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

Hello Everyone, We currently run ads and we wanted to include also the marketing messages but this error keeps popping up . The Ad is already running but still an error is shown and it didn’t recognize my ad account even if its running.