Ask and troubleshoot

After removing Manychat permissions from Facebook / IG and re-connecting I am still getting the error “post not found / lost connection”. Old automations are still working - I cannot edit them though. New automations are NOT working at all. What else can I do to fix this? Delete Manychat entirely? I’m scared I will lose all the automations I have built.

Currently, when you share a template that includes a Comment Trigger, that trigger cannot be changed on the users end when the template is protected. Templates when protected are also, by default, installed toggled off. When the user installs they have to go toggle everything on,  but they cannot turn on comment trigger flows because the trigger is protected in it’s “off” position. We could simply not lock the specific automation that includes the comment trigger, but if the entire template is locked, the trigger is locked within the flow regardless of the specific automations locked status.The user cannot alter the trigger word either way. This means your protected templates cannot include a comment trigger, which feels like a pretty big feature to exclude from sharing. Any chance we could get a patch? 🥺🙏 

I am unable to create an IG automation.  Never had a problem with the feature before but I am getting the message, "Couldn't create automation.  Try again later". I've been trying for hours, signed out, signed back in, redid the whole automation - nothing has worked so now I have to manually send links to those commenting on my IG reel!  Any ideas?? Thanks!

havent used manychat in years, how can I restart without having tags/triggers and all sorts of stuff tied to the existing users. Have about 1500 contacts and want to start a bunch of new automation flows, but not sure if half my people are opted out, etc from previous flows. Is there a way to set everyone to “new” and basically start over? (restaurant business)

I have just attempted to setup Manychat to begin using it on my account and it has said that I need to provide access and the business portfolio is had selected is an old IG account of mine that I no longer have access to and doesn’t even exist? I tired support and they haven’t provided much help I have been going round in circles for hours across my phones, laptop and desktop no luck please can someone help me! 

Hola! Manychat ha dejado de enviar DM a las personas que me siguen en IG. ¿Alguien sabe por qué puede pasar esto? He actualizado los permisos de Instagram, pero sigue sin funcionar y la conexión está bien hecha. Gracias!

I have updated all the things, and the follow to DM still isn’t working.  It worked for about a week, and then suddenly just stopped.  Thoughts?

Hey there,Quick question before I subscribe. I want to automate both my Instagram and Facebook accounts using the Pro plan. Will I be charged separately for each platform, or is it all included in one price?Right now, it looks like I'd have to pay for them individually, as if the accounts aren't linked—but I'm not sure if that's just because I'm on the free trial.Could you clear this up for me? Just trying to figure out my budget. Thanks!

trying to save a trigger for whatsapp , error "wrong custom Ref parameter"  

Hi everyone! But if I'm collecting users through keywords etc... How can I fish all these people with a direct at the time of the launch of my product that will take place in a few days? Thanks a lot

Hello everyone,I’m sharing this here because I’m looking for real advice or alternative paths from people who may have gone through something similar.A few weeks ago, our Instagram business account was fully disabled after Meta apparently interpreted our automated welcome flows as “bot-like behavior.” The account was connected to ManyChat and was being used for legitimate onboarding and community engagement — not spam, fake engagement, or malicious automation.Unfortunately, the disable also seems to have triggered a chain reaction affecting other related accounts in our ecosystem.We already tried the standard appeal routes, support forms, and Meta recovery flows, but so far we’ve had no real progress.At this point, I’m interested in hearing from people who:• Successfully recovered a disabled Instagram business account after automation-related flags• Know if there are ways to get a genuine human review in cases like thisThis project represents years of work and a real business operation

48 hours and still no response from ManyChat support.The irony is hard to miss: a chatbot company whose own chatbot can't connect users to a human support agent.If you're building tools that help businesses communicate with customers, your own support experience should set the standard. Right now, it does the opposite.Anyone else dealing with the same issue?And that's the most frustrating part — just the same automated message telling me to wait for an email. I have a business to run. I can't just pause everything and wait indefinitely for someone to eventually reply. An issue affects your operations, you need timely support, not an endless loop of automated replies.

Hey everyone. Is there a mini chat course I could do online and get certified so I can so I can increase my credibility !

Question 1 — Instagram Collab Post AutomationI want to know how an automation would work in this scenario when a collaboration post is set up between 2 accounts:Account A = 0 followers, original poster, ManyChat set up on their endAccount B = 500K followers, accepts the collab inviteIf a viewer follows Account B and finds the post through Account B's profile and comments the trigger keyword — will Account A's ManyChat automation fire for that comment? Or does it only fire for viewers who found the post specifically through Account A's profile?Question 2 — TikTok SupportDoes ManyChat currently support TikTok comment automations? Specifically, can it trigger an automated DM when someone comments a keyword on a TikTok video — the same way it works on Instagram?

I just found out I am being billed based upon old contacts from different actions. Why would I be getting charged each  month for contacts that I am not going to do anything with?THis is insane.Are you all clearing out your contacts each month so you don’t get charged for this?

Alguem sabe dizer qual a melhor subscription do manychat para quem administra várias contas? Se cadastrando como parceiro, é possivel linkar várias contas do Facebook BM e ter vários numeros com bots diferentes em uma só conta de administrador do Many? Ou é necessário criar uma conta no manychat pra cada cliente que for administrar? Se alguem tiver alguma documentação sobre isso, eu agradeço!

Hi, I own the Instagram account @kovira.tech (display name "Kovira").When I try to connect it to ManyChat I get "Kovira already connected toKerem OLGUN," but I cannot access that account. I re-authorized via Metaand still hit this wall, so the permission side is fine — it's a staleconnection on ManyChat's side. I have NO ManyChat account via Facebook,Apple, or Telegram, and my Google account (keremm.olgun@gmail.com) isempty with no channel. Please release/disconnect this Instagram accountfrom the old "Kerem OLGUN" account so I can connect it tokeremm.olgun@gmail.com. I can verify ownership of the Instagram account.Thanks.

when I create an auto-dm link from comment, sometimes it lets me put UTM links, and sometimes it doesn’t recognize them. I think this is a bug

Is anyone experiencing their IG bot flow sending the same response 5x? This just started.

This started yesterday without changing anythin in manychat. how do  we stop automation sending multiple messages and also messages we send live in manychat gets send multiple times and says failed and to contact manychat support

Olá, pessoal!Tenho uma dúvida sobre o ManyChat e grupos de WhatsApp.Estou organizando uma aula e as pessoas entram em um grupo de WhatsApp por meio de um link. Gostaria de saber se existe alguma forma de enviar automaticamente uma mensagem privada para cada pessoa que entra no grupo, por exemplo, uma mensagem de boas-vindas ou lembrete da aula.Pelo que entendi, o ManyChat só consegue enviar mensagens para contatos que já iniciaram uma conversa com o número ou que já estão na base de contatos. Existe alguma solução nativa, integração ou estratégia que permita automatizar esse processo quando alguém entra no grupo?Agradeço qualquer orientação!

Hey everyone!Curious how other vacation rental owners are using ManyChat to drive engagement, followers, and ultimately bookings for their properties.My wife and I recently started experimenting with Instagram + ManyChat for our cabin/wellness retreat and would love to hear what’s actually working for people.Thanks,Bill

Hello to ANYONE who can help!THIS IS LONG, BUT PLEASE READ! I’m so frustrated, I’ve been paying for Manychat for months, while it hasn’t been working. I haven’t had any success with the support either. It has taken forever for a support to get back to me via email, and I’ve spent hours on the chatbot doing the same thing over and over again that it suggests with NO success.I’ve almost given up on Manychat and hooked up my Stan Store auto DM to respond to my comments on IG this last 2 weeks, which worked fine too up til yesterday, when even those would not reply to the IG comment, but would still send my product to their DM. The problem is the customer doesn’t know it is in there or to check their “message request” for it, so I’ve had to go back into each individual comment and tell them to look there. My content and comments are popping off and I don’t have time to do that and am losing a ton of business with it.  I know ManyChat is the best option IF I can get it to work again, but I

Hello Wizards! I need your help...please.I need to change the name of my account in Manychat. it's the same FB business page with a new name. Currently my business icon shows up correctly, however the name associated with the icon is the previous name of my business page and I need both to be the same.Please help.Thanks in advance.Skip

i need to get report when i send whatsapp campaign , i need this report contains who read the message not the percntage of read only . can i do that ?