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Hey guys, looking for help troubleshooting Instagram comment automations.My ManyChat account is connected, permissions refreshed successfully, automations are live, trigger words are correct, and it’s set to trigger on comments across any post/reel + story replies.Problem is: when someone comments the keyword, absolutely nothing happens. No DM, no trigger, nothing.I’ve already:refreshed permissions confirmed IG account is connected properly checked notifications/settings verified keyword spelling read through the different articles on thisStill not working at all.Has anyone run into this and found an actual fix?

Hi everyone,I duplicated an automation to start fresh, but the new duplicated flow isn't working at all.The Setup: Trigger: Instagram User comments a specific keyword, e.g., "Fix" Flow: An automatic DM is triggered asking the user for their email address. Action: The email is successfully captured in ManyChat, and an action is set to send that email data directly to MailerLite. What I've Tried: Tested with a friend's Instagram account using the exact keyword comment. Nothing happens, it’s not triggering the dm. I’ve refreshed meta/insta permissions Does anyone have any advice?Thanks!

Buen día. ¿A alguien recientemente le pasa que ninguna de sus automatizaciones esta siendo disparada? Las volví a crear, y nada. Actualicé los permisos en Instagram y nada.

I set up an automated message on ManyChat, and it started sending it to every person who messages me on IG - every time.  It is too much, of course.  I tried to delete the message and it didn’t work.  I have also disconnected the account and tried every possible way to stop it, and the message still sends every time.  I have no idea what to do about it - does anyone have an answer to this?

I bought the $39/mo plan which said I could include three accounts and ive only connected my instagram i tried to connect my facebook page now its asking me to pay again?

Hello!  So I am setting up my initial automation.  I already responded to a lot of the comments.  Will ManyChat respond to the comments I already responded to?  How can I make sure that doesn’t happen

I habe a wrong Facebook Account in my nanychat. I wount contienue Facebook Connection with manychat with my Profile. Nie it is a wrong Profile connected. What can i Do?

Hello,I am new here, I created and linked my Business FB profile, IG account and business page on Manychat easily. The only feature I was interested in using is unavailable to my account. I think I have all set up correctly. So, I have a FB page - FB business page - my IG profile is set as Business - On IG Connected tools are OK. all seems in order I refresh Manychat permissions but that feature remains unavailable.See image.I am not sure if this is something I can solve, if so how?   

Boa tarde! Gostaria de alterar o email da conta que está vinculado a opçào de login pelo GMAIL. Pode me ajudar ?

by mistake i enter use new whatsapp number instead of using existing number, so how i can delete this account:-  

Hi, I'd like to set up an automation that sends a DM to anyone who comments on my post.I'd also like to include an image in that first message with Is that possible?Something like that  

I want to publish the ManyChat inside Whatsapp, where i will have 3 options for the users to interact:- either directly message the number on whatsapp application scan QR code click on an image inside our web sitenow we have those options for the trigger:- so not sure which one i need to use and why to achieve the 3 options? Thanks 

Olá a todos,Atualmente estou no modelo antigo de preços do ManyChat (plano Pro baseado em contactos acumulados) e gostaria de migrar para o novo modelo, especificamente para o plano Business.No entanto, estou com a seguinte dificuldade, na secção de faturação apenas aparece a opção de cancelar a subscrição.Já abri ticket de suporte, mas a resposta automática indica que é necessário criar uma nova conta para migrar.  Esta opção não é viável no meu caso, uma vez que tenho: Automações ativas, Integração com WhatsApp já configurada, Fluxos e leads em curso...Cancelar a conta atual iria interromper a operação, o que não é possível.Preciso de uma alternativa e não acho normal uma atualização de plano levar-me a criar uma conta nova e a fazer as configurações todas de novo e perder as leads em curso...Existe alguma forma de migrar para o novo modelo (plano Business) sem criar uma nova conta.Se alguém já passou por este processo ou tiver alguma orientação, agradeço desde já a ajuda.Obrigado!

Hi,I build a flow and after they have given me their email address I have an 'action on reply' that their response with their email address will be added to my flodesk segment form. but when I go to flodesk the email addresses aren't being added.how do I fix this issue?

Fiz o post e a automação no dia de hoje e tudo funcionou bem até passar da meia-noite, quando um novo comentário chegou e não recebeu a resposta ao comentário nem a DM para continuar o funil de conversa. Este problema persiste desde semana passada, quando fiz todo o passo a passo que o chat IA indicou (atualizar permissões do app, confirmar que o Manychat pode acessar as mensagens e etc).  As palavras-chave não são passíveis de erro de grafia (visto que são numerais), então não sei mais o que fazer pra resolver, preciso de ajuda.

Estimados, tengo una duda sobre cómo detonar un mensaje plantilla a whatsapp cuando se genere un lead desde un anuncio de formulario de clientes potenciales. En una parte de la guía oficial de manychat se describe el paso. pero, es para un mensaje de anuncio que va directo a whatsapp, siendo una interacción que si o si genera el usuario. mi caso es diferente, debido a que el usuario llena el formulario nativo de facebook, entrega sus datos y finaliza con un botón que dirige a una landing que contiene un video VSL. (no quiero que ese botón sea un link a whatsapp) pasado determinado tiempo el flujo se detona ya su vez tiene una serie de configuraciones que califica el plomo y evalúa si la información recibida en dicho aterrizaje.dicho lo anterior alguien me puede ayudar con aquello? Cabe mencionar que este escenario lo intento configurar con make como método alternativo, pero me insta a solicitar que se habilite la API para darle ese manejo. 

Has anyone else experienced wrongful Instagram account deactivations because of manipulated DMs or false reports?About a month ago, my Instagram account was suddenly deactivated for alleged “sexual solicitation,” even though I never sent any inappropriate or violating messages myself.What actually happened was this:I had an active ManyChat automation running in the background without realizing it was still enabled. A user received the automated opt-in message, then started sending sexual messages on their own. Shortly after, my account was immediately disabled.I appealed the decision and my account was restored, which clearly shows there was no real violation from my side.What makes this even more concerning is that a colleague experienced almost the exact same thing — and he wasn’t even using ManyChat. Someone asked him how to make money, he replied “By going to work,” and the user then suddenly sent a sexual message offering money for sex. Shortly after, his account was also deactiva

How do I setup a ManyChat automation and Make Scenario to automatically reply to Instagram DM’s with AI (I will be using Relevance AI module in Make). I have seen a video on how to do this in n8n, but cannot find any resources on how to achieve this with Make. I have connected Make to ManyChat.

Hi Friends,I'm part of the Manychat Partner Program and I referred a new user who signed up using my referral link. The one-month free trial that's supposed to be applied through the referral isn't showing up or being applied to their account.I can confirm the signup is being tracked, I can see my client's email listed under Signups in my PartnerStack dashboard, so the referral was attributed correctly. However, on their end, the free month doesn't appear to be active or applied.Has anyone else experienced this?Is there a delay between PartnerStack tracking the signup and the free month being applied in Manychat? Any help or insight from the team or other partners would be greatly appreciated.

Hi, my Instagram account @annevilalta is still linked to an old Manychat account that no longer exists. When I try to connect it to my new account, I see "Request Sent" and can't proceed. The previous account owner is unreachable and the account has been deleted. I can provide proof of ownership. Can someone help me disconnect it from the old account? Thank you.

I’m setting up a new account for client and can’t find where should we confirm the request. Any idea? 

Guys, I’m getting this error for Messenger and Instagram. Are they down?  

Percebi que a automação não tá sendo disparada algumas vezes quando enviam a palavra-chave para mim na DM, não sei se é porque esses usuários não me seguem ou se é a palavra-chave, por ter acento. A palavra-chave é “Imã”. Alguém consegue me ajudar com isso? Porque não é o caso de não funcionar, a automação até funciona, mas não tá disparando pra todo mundo que envia a palavra-chave.

Quiero Detener la Automatizacion justo en el momento que el lead escribe por fuera de ella, para que el bot no siga enviando info, hay alguna manera?Probe con una etiqueta ejemplo si el usuario envia un mensaje  (NO CONTIENE PALABRA “UNALOCURATOTA”) asi como nunca la van a adivinar la automatizacion se ejecutaba y asi detener el flujo pero resulta que no se puede usar solo esa condicion.no se si existe otra manera logica de hacerlo

Buenas tardes, les consulto existe la posibilidad de enviar el nombre del vendedor asignado mediante una variable por medio de la accion “solicitud externa”?necesito que: cuando many chat le asigna el chat a un vendedor, enviar especificamente esa info a otro CRM asi puedo integrar ese dato con ese vendedor.