Ask and troubleshoot

Estou tendo esse erro. Meu número está atualmente no meu aplicativo de Whatsapp Business e também está na minha BM. Na minha BM, não vejo nada que indique que ele está conectado em outro lugar ou que tem algum parceiro conectado nele.  E, ao ir na parte de Gerenciador do Whatsapp: A tela está desse jeito: Obs: Sou o único dono da BM​​​​​​​Enfim, alguém pode me ajudar?

Hi everyone,I've built a flow that works perfectly for first-time commenters. Here's the setup:Trigger: User comments on a Post/Reel or replies to a Story Story reply → heart-tap. Post/Reel comment → automated public reply (rotating set of 5) on any Post/Reel. Condition check: does contact have tag "MF Entered Flow"? If no tag → add tag → 3 min delay → DM #1 → DM #2 If tag exists → flow ends (no duplicate DMs)The problem:When a contact who has already completed the full flow comments on my next post (a new video uploaded the next day), nothing happens. No public reply fires. They're not re-entering the flow at all.I've confirmed the tag is correctly applied to these contacts. The issue appears to be at trigger level, the flow simply doesn't activate for returning commenters on a new post.I do not want to re-send the DMs. I only want the public comment reply to fire automatically for everyone who comments, regardless of whether they've been through the flow before.My question:Is there a

Ok guys… Pretty simple.   I am trying to setup ManyChat to do the following. (and it is sort of working already)Reply to facebook comment that someone makes by posting a new comment (CHECK!  That is working) Fire off a private message to the person that made the comment as a welcome message (CHECK!  That is working) Here is where I have a hiccup….  I don’t want it to DM message people every-time they make a comment on a post.  Many of these people comment daily or more than 1-time a day.   (FAIL…. This is not working)… It is sending a message every time someone comments on a post.As far as I can tell I added a tag to check if someone had been messaged before and if so…. do not send a message but rather add a tag to the person as a “already received message” then applied a “delay” to keep that tag on for 90 days then remove it.   See my flow below.    Tell me what I’m doing wrong…..Keep in mind.. .I’m BRAND NEW… so I may need very detailed step by step instructions  

Hello everyone, Okay, I think I know where my problem lies. I'm stuck after my button on the first "send message" block. Even when I click the button in a DM, the rest of the process doesn't trigger. I've attached an image of my workflow. Thanks everyone for your help ! Alexandre 

I would like to set up an auto-dm from comments for the same reel that went to instagram and facebook. It works for instagram now. I then tried to go to settings - channels and connect my facebook channel to set up a auto dm there as well (I assume I need to do two automations for insta and facebook separately)? It then took me to a payments plan again - do I need two payment plans for instagram and facebook separately? If no, how to I set up the same automation that I did for the post on instagram for that post on facebook?

Hey guys, I just had a post who was starting to get more viral this week and suddenly, all my Automations for the Auto-DM links from comments stopped working. Also, even before that, a lot of my comments would not have the specified keyword to trigger the Auto-DM links, but Manychat would still respond like a bot and reply to the comment as if it had the keyword. Does someone know what’s the problem here and how can I fix it? It’s really disturbing and can be a huge turn off for the growth of my page and my business.😕😢Please help me

Hi everyone, I need help with an error I'm getting when trying to send a WhatsApp Message Template.Every time I try to send a template, I get the red alert: "Message is failed to send, please contact Manychat Support".What I've checked so far: Template Status: It is already approved by Meta. Balance: I have a positive balance. Opt-in: The contacts are  subscribed. Refresh: I already tried refreshing permissions in Settings. Also I tried to send it from “broadcast” and it does not go through

Hi everyone,I need some urgent help from the Manychat support team regarding a completely unjustified billing issue on my account.Here is the situation: I started a 14-day Pro Trial which ended on April 12th. On April 13th, I received an email stating that a $39 payment failed. The critical problem: I NEVER connected any social media channels (Facebook, Instagram, WhatsApp) or SMS to this account during the entire trial period. I only connected my very first Facebook page today. If my account was completely empty with 0 connected channels and 0 subscribers on April 12th/13th, why did the system automatically generate a $39 invoice (which corresponds to a high subscriber tier)?This is clearly a system bug/error. Can an admin or someone from support please help me clear this incorrect invoice so I can finally upgrade and start using my account properly?Thank you!

URGENTESaludos! Elabore una automatización para que mis usuarios recibieran un mensaje en su DM luego de hacer un comentario especifico en una publicación y no se ejecuta la acción. Solicito solución rápida. Gracias!

hoy me suscribi a un plan pro de un mes todo bien pero me llegaron dos cobros mas a mi tarjeta uno por el mismo monto de la suscripcion y otro por un plan anual lo cual me dejo dos cuentas a alguin mas le ha pasado ya hice el formulario de rembolso a alguien que le ha pasado esto han tenido respuesta o rembolso ya que la idea es quedarme con la cuenta de un mes para probar que tal funciona y no estar pagando dos cuentas y mas por una de un año saludos a todos 

Everything was working perfectly, and then suddenly Instagram comment replies stopped working (DMs still work fine).

It’s not responding to any comment right now although it was 2 days ago. I think it’s only Dming half of them as well not sure what to do.

Ciao! Sto riscontrando un problema con ManyChat.Non riesco ad automatizzare i messaggi perché il sistema non mi mostra il mio account quando provo a collegarlo/selezionarlo. Di conseguenza, non riesco a proseguire con la configurazione delle automazioni.Ho già provato a fare il login e a ricollegare il profilo, ma il problema persiste.Potete aiutarmi a capire come risolvere? Grazie!

 what does this message mean?Thanks

Estoy haciendo un flow en MAKE para que open AI pueda dar respuesta a los mensajes de Whatsapp por medio de ManyChat pero el modulo de MC me esta arrojando este error recuerrente.   

NÃO CONSIGO APROVAR A COMPRA DO MANYCHAT PORQUE O BANCO INTER GERA 6 DIGITOS NO CÓDIGO E QUANDO VAI FINALIZAR A COMPRA DO MANYCHAT, ELE PEDE 8 CARACTERES.

Hope you guys can help me, I have an AD that runs in English and I have it set up for ManyChat to reply to that new follower (the goal of the campaign is traffic/followers). I have an identical AD running in Spanish, however I don’t want the default automation I set up to send them the reply in English.I’ve read about ManyChat AD automations and I believe they’re only triggered if the user “sends message” from the AD. My goal at this time is to gain followers only, any ideas for how to send those followers a unique message based without them having to press “Send Message”?Thanks in advance

I want to import contacts using a .csv file, but the system fields for 'Email' and 'Phone' are not appearing.I am writing them correctly in the .csv file, but they are not being detected. As a result, I can't upload my database and I am unable to use Manychat.How can this be fixed?

alguém sabe como resolver isso?Tenho acesso ao IG , a página do facebook e a BM do cliente, porém ao solicitar esse acesso não aparece em lugar nenhum.

Hi, just wondering if anyone else is experiencing issues with new many chat subscriber delays from facebook messages.Starting on 4/27/26, Most new users who message our business facebook page has a few minute delay before manychat system adds them as a new subscriber.  So basically if a new user sends their first facebook messenger message at 1:00pm then their subscribe time will likely be 1:02pm or after for some reason as apposed to before it was immediate. Also at the same time this issue has also caused the first welcome message to not automatically send which has caused us to have to manually send a majority of them, to fix this issue we created a rule within manychat that checks after 2 minutes to see if they are subscribed to the welcome message and if not it sends it which has helped fix some of the sending manually. The other issue at the same time is when our automation ask the new customer for their emails, after the customer sends their email it does not go to the next step

Hi everyone,I'm having trouble with my Facebook Comment Auto-reply; it’s completely stopped working for both my organic posts and ads. I've tried troubleshooting based on the standard checklist, but no luck so far.

Criei uma automação, inseri os gatilhos está rodando perfeitamente, porém, uma pessoa entrou em contato passou por toda a automação e chegou ao atendimento humano, quando essa pessoa mando alguma das palavras de gatilho novamente alguns minutos depois a automação reinicia. Como faço para a automação rodar somente para novos contato e nao para quem já entrou? Como faço isso?

O plano pro que aparece no site do Manychat está R$149 mas quando eu clico em iniciar teste gratuito ou assinar diretamente aparece U$149.

Hi team! 👋I hope you're doing well. I'm reaching out because I could really use your help with something.We've been happily using ManyChat for over a year now for our automations, and everything has been working great — but recently, out of the blue, our triggers stopped firing. People are leaving comments on our posts as usual, but the automated messages aren't being sent anymore.I've already tried a few things on my end:Updated and refreshed all the permissions Reviewed the automation settings carefully Created a brand new test automation from scratch — but unfortunately the flow still doesn't triggerI'm a bit stuck and would really appreciate any guidance you can offer. Thanks so much in advance for your time and help — I really value the support! Best regards,