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Estou com problemas de conectar o meu instagram com a conta do manychat, esta falando que o perfil do meu instagram esta conectado a outra conta do manychat mas eu nao tenho acesso a esse perfil, gostaria que desvinculasse o meu perfil com essa conta do manychat  

Hi everyone,I've been a ManyChat customer for a while and my subscription recently expired. When I went to reactivate, I noticed something strange.On your public pricing page (manychat.com/pricing), I can see the new plans introduced on March 2, 2026: Free — $0/mo (25 Active Contacts) Essential — $17/mo (250 Active Contacts) Pro — $39/mo or $29/mo annual (2500 Active Contacts) Business — $99/mo or $69/mo annual (7500 Active Contacts) These look great and the Active Contacts model fits my use case perfectly — I have around 13k contacts in my database, but only a few hundred are actually active in any given month.However, when I go to my own account billing page, I only see the old plans: Marketing Automation — $95/mo Inbox — $99/mo Manychat AI — $29/mo (add-on) There is no option to switch to Pro, Essential, or any of the new Active-Contacts-based plans. The "Compare plans" table in my account only shows Free / Marketing Automation / Inbox — no sign of the new tiers at all.My

Hi, I’m experiencing an issue with my page. I’m unable to set the Greeting Message, and the Automation status shows “STOPPED” despite being live. I’m the owner/admin and have followed basic troubleshooting steps from Google and ManyChat AI support, but the problem persists.  

For the past two days, we've been having problems with our WhatsApp messages and our bot. The ManyChat bot's replies are not showing up on the desktop version of WhatsApp Web, but they do appear on our mobile devices.The ManyChat bot works and replies to messages, which are recorded in the ManyChat conversation and displayed perfectly on our mobile devices, but they don't appear on the desktop version of WhatsApp Web. When we log out of WhatsApp Web and re-link it using the QR code, the old messages do appear, but the new ones still don't.Is there a reported bug or issue that could explain this?

Estou com um problema bem chato no ManyChat e não estou conseguindo resolver sozinha...  Meu fluxo de iniciador de conversa está disparando toda vez que qualquer mensagem é enviada, independente se é o cliente ou até eu mesma respondendo 😅  Ou seja, vira um loop e o bot fica iniciando o fluxo o tempo todo. Pra parar, estou tendo que entrar no computador e pausar a automação, o que não é nada prático.  Alguém já passou por isso? Sabe como configurar pra que o fluxo não seja acionado a cada nova mensagem?  Agradeço demais qualquer ajuda.

Hi there, I am new to Manychat and just wanting to integrate my Instagram to it but getting errors. We have a professional account and in Manychat it is showing that I have allowed access but I am getting this error in Meta. Can anyone help? 

Hi, thanks for reading. I have a business and I'm trying to create an AI to answer Instagram DMs for my clinic. I've created a workflow that goes to Make and saves the DM questions, and Openia responds. When it finishes answering, I ask if it wants to end the workflow, but it never completes because the word "no" doesn't work and doesn't close the flow (in this case, "no" to the question ofwhether it needs more help). I have a button that takes it to the end of the workflow, but I'd like it to work naturally, so that MenyChat interprets it correctly. I should mention that when I test it on the mobile app on the right side of MenyChat, it does click, but when I do the real test, Openia keeps responding to "no"... Am I missing something here? Thanks!  

Estoy teniendo un problema al verificar un número de WhatsApp comprado directamente desde ManyChat.El número ya aparece como conectado dentro de ManyChat, pero en el panel de Meta me pide completar la “Verificación del número de teléfono obligatoria” y me da la opción de “Enviar código de verificación”.El problema es que, al solicitar el código, no me queda claro dónde debería aparecer. Entiendo que, al ser un número virtual proporcionado por ManyChat, el código no debería llegar a un teléfono físico, pero tampoco aparece dentro de la plataforma de ManyChat.Ya intenté: Solicitar el código por SMS y por llamada Mantener abierta la pestaña de ManyChat durante el proceso Revisar la configuración de WhatsApp dentro de ManyChat Aun así, no aparece ningún código ni campo para ingresarlo.¿Podrían indicar exactamente en qué parte de ManyChat debería mostrarse el código o si hay algún paso adicional que estoy omitiendo?Gracias.

Hello guys, I read there is an issue with DM to new follower automation.However on my side it works. But, not to everybody and it seems very random.I generate 50+ new followers on day right now, which would be 50+ new conversations and leads, but i noticed that not everybody gets a new messagge. I thought i could pinpoint it to the fact that some people have private account or something else, but i don’t see any pattern. Does anybody know if there is an explanation for this?Thank you.

Estou enfrentando problemas com interrupção de fluxo no WhatsApp. Funciona para uns leads e não para outros. Ainda estou operando com baixo volume, mas me preocupa a fase de escalada. O que posso fazer? 

Estou configurando os iniciadores de conversa no ManyChat para WhatsApp e Instagram e fiquei com uma dúvida:  Preciso criar os iniciadores de conversa separados para cada canal ou posso utilizar o mesmo fluxo para ambos?  E sobre as respostas padrão, elas também precisam ser configuradas separadamente para WhatsApp e Instagram ou é possível unificar?  Se alguém já passou por isso e puder compartilhar como organizou, vou agradecer muito.

iT DOESNT WORK. nothing gets delivered. its horrible. support doesnt help

I’m trying to build an automation for my delivery business and would love your help.Goal:Whenever someone calls my number and I don’t answer, I want them to automatically receive a WhatsApp message.What I’m trying to figure out:What’s the best way to detect a missed call? (Twilio? Make? Zapier? phone system?) How do I trigger a WhatsApp Template message via ManyChat after that? Any recommended stack or setup that works reliably?Would really appreciate if someone who built something similar can share their setup 🙏Thanks! 🚀

Hello. We are running a promo campaign for a client right now and the keyword trigger is going a little too viral. We are getting hundreds of comments an hour. I am really worried Instagram is going to flag the account for spam if the bot replies instantly to every single person. Do you guys use smart delays or try to randomize the response times for high volume campaigns. What is the safest setup here so we do not get action blocked by IG but still get the DMs out reliably. Any tips from people handling big accounts would be great.

Merhaba, ekran görüntüsünde de görüldüğü gibi, akışımda Akıllı Gecikme (13 saat) kullanıyorum. Bu adıma toplam 57 kullanıcı giriyor, ancak bunlardan sadece 11'i gecikmeden sonra Instagram mesajını alıyor.Gecikmeden sonra herhangi bir koşul veya filtre yok, akış doğrudan mesaja gidiyor.Geri kalan kullanıcılar neden bir sonraki adıma geçmiyor?

I’ve tried to delete all automations in Manychat but there’s an old automated reply that keeps going out - don’t know if I’m being dense here but is there something I’m missing? I’ve gone into Automations > delete all and now says ‘Create your first automation’ which indicates to me that I don’t have any live… But the messages are still going out!

Hello. I was trying to start an automation to welcome new followers and it keeps giving me an update instagram permissions message. I refreshed permissions but it didn’t help. Anyone know why? Thanks!! 

Hey guys, I have a huge problem. Just tried to login to my manychat account, but my connected instagram profile is gone. When I try to reconnect it, it says that the profile is already connected to another account but I am using the same. Cant do anything right now, I am not even able to access my profile settings. It is just an endless loop. Any help?

Hello, I have a problem with an automation in many chat. When I try to send an automatic reply in DMs to an comment, it doesn’t work. I tried to recreate the automation in a different way, but it still doesn’t work. Can you please help me?

I can't test the message facebook reply function. Please advise. It keeps showing this error and I can't fix it.

Still unavailable in Italy??

Hi thereI noticed last night I had over 50 new followers buy my “Say hi to new followers” automation has not sent to any of them. I have refreshed my permissions in Manychat, but would like some help getting to the bottom of this?I also noticed I did not get any notifications in Instagram about these new followers, so I am wondering whether this is an issue on Meta’s side?Thanks

My other manychat account were blocked without any warning or whatsoever. This gives my client anxiety because their payment card was in the accounts managed by me.I get this when I login to my manychat account. Usually when FB detects erring fb pages, they ban the pages. but why ban the manychat account? {"0":"Access denied","state":true}

The behaviour of my manychat AI is always stuck on loading. I have been trying for the last couple hours, everytime i click into the behavior tab it ends up being stuck at this loading screen “ Almost there… AI behavior is being set up”.Is anyone else having this issue and how can we work around it.

Currently, my account is not connecting properly, and I keep encountering errors. I have already connected it successfully through Meta Business Suite, so I’m not sure why this issue keeps occurring.Could you please help me understand what might be causing this error?