Ask and troubleshoot

my automations are not sending, just a simple comment to dm. they used to work but now nothing will work as well as the recent post tab will not work either. Ive tried reseting my account and even deleting and reconnecting and nothing.

We have implmented a flow for whatsapp, now a user send:- Hi the agent replies back with Yes , No we pause the automation the user select Yes the automation resume so why pausing an automation will still reply to users? Thanks  

Hi everyone,I’m working with a client that sells tango shows in Argentina, and we’re looking to implement automations through ManyChat, including integration with their website (which is custom-built in PHP).One of the main challenges is that users come from all over the world, so the chatbot needs to handle multiple languages (English, Spanish, Portuguese, French, Russian, Chinese, etc.). Ideally, the bot should detect or adapt to the user’s language automatically.I haven’t been able to find clear tutorials or best practices for this specific setup. Most solutions seem to rely on external integrations, but it’s not clear which approach is the most effective or scalable.So I’d love to hear from you:Has anyone implemented multilingual flows in ManyChat?How are you handling language detection?Are you using external tools (e.g. APIs, middleware) for translation or routing?What would be the best way to integrate this with a custom PHP website?Any insights, tools, or real experiences would

Hello there,I integrated product catalogue to WhatsApp and I can now automate a reply when user send a cart.But I wonder if I can read the product details and extract them to a CUF from the sent cart by a user whereas I only can see the following photo from live chat 

 Dear ManyChat Support Team,I hope this message finds you well.I am writing to express my disappointment and seek urgent assistance regarding the issues I am facing with WhatsApp integration and catalog creation.Recently, I registered with ManyChat and followed the instructions to delete my existing WhatsApp account to connect it with the chatbot. Subsequently, I attempted to create a new catalog on WhatsApp, as I had deleted the previous one upon your recommendation. Unfortunately, I am now unable to create a new catalog, which is causing significant disruption to my business operations.Our business relies heavily on customers being able to view our catalog on WhatsApp. The inability to recreate the catalog is not only frustrating but is also impacting our customer experience and sales.Additionally, I am experiencing difficulties in using the same number on the WhatsApp Business app. Despite my efforts, I have been unable to set up WhatsApp on this number again.I have raised this issu

I am on a free account and the limit is 1000 contacts but the thousand contacts that are being added, aren’t being added from interacting with Manychat posts. And I have not added them manually. They are adding people to my contacts that I just DM through IG. How can I get this to stop?

Did the new follower automation ever get fixed to the point where it hits 100% of new leads?I asked about this a few months ago and I was told it was a glitch on Meta’s end and they were working on fixing it. So just wondering if this was resolved?

Please help 🙏I cannot create a new automation for facebook messenger. It’s somehow locked to instagram. Facebook is connected to manychat. it’s listed as partnerapp in my facebook page. I have pro account.But I only have the option for instagram?  

Hi ManyChat and ManyChat community!I’m wondering how I can hyperlink to an email -- as it stands, even if the person right clicked the message, they wouldn’t be able to copy the link, as it would copy the whole message.Second, I’d love to know how to prevent ManyChat from opening up a new little bubble / chat when you do use a link. When I send my website in the text, for example, it’ sends a message before the automated message with my website alone. See attached :)thanks!  

I want to automatically sync my ManyChat contact data to Google Sheets for each contact every time something happens to a contact.The goal is to have one row per contact that updates automatically every time I change a tag on them, and every time I get a new contact they get added as a new row.Some one know how to do that?

Hello everyone,I'm having the following problem.ManyChat keeps interrupting the flow for no apparent reason, at least not one I can understand after a thorough review.As you can see in the screenshots, the system messages show exactly how far the flow has progressed. After that point, there's nothing to stop it; there's simply a message that needs to be sent, but it doesn't.So, it seems to be some kind of bug. This is quite discouraging, as there's no solution to apply in this case, and it's worrying that the system is failing like this.I hope I'm overlooking something and that you can help me fix it.Thanks in advance.Leo. 

Estamos analisando nossos últimos disparos via API oficial do WhatsApp e identificamos um comportamento fora do padrão.Os envios aparecem como entregues na plataforma, e estão sendo cobrados normalmente, porém estamos observando:Taxa de cliques muito abaixo do histórico Relatos pontuais de usuários informando que não receberam as mensagens Queda repentina de engajamento sem alteração significativa na estratégia ou baseDiante disso, gostaríamos de validar:Existe algum problema recente de entregabilidade na API oficial? Há possibilidade de mensagens estarem sendo marcadas como entregues, mas não efetivamente recebidas pelo usuário? Existe algum bloqueio, limitação ou filtro (por qualidade, template, reputação, etc.) que possa impactar a entrega mesmo com status “delivered”? Obrigada!

Hey everyone, I'm setting up a Facebook Ads to ManyChat to HubSpot attribution tracking system and I'm stuck on the UTM part. Looking for someone who has done this recently with the new ManyChat Partner App integration (not the old JSON method).Here's what I need help with:1. UTM Population: When someone clicks a Facebook Ad and opens Messenger, how do UTM values (campaign, ad set, ad name) get populated automatically inside ManyChat? Does ManyChat pull these from the ad automatically or do I need to set them manually?2. Ad Setup: When publishing the Facebook Ad, do I also need to manually add UTM parameters to the ad URL? Or does the ManyChat Partner App handle everything?3. ManyChat Setup: Where exactly should the UTM Actions block be placed inside the flow? At the trigger level or somewhere else?4. HubSpot: Once UTM values are captured in ManyChat custom fields, what is the correct way to pass them into HubSpot contact properties?I already have:- ManyChat flow fully built with custo

¡Hola!Tengo una duda, ¿hay forma de crear un flujo para enviar un mensaje de felicitación a través de whatsapp? Es decir, ya tengo guardados los datos del cumpleaños (fecha de nacimiento de la persona), entonces quiero que el día de su cumpleaños se envie un mensaje de felicitación a través de la opción de plantillas de whatsapp. ¿Es posible? ¿Me podrían orientar?

This should be fixed ASAP.Are you guys experiencing an unsecure https:// using m.me?My QR Code and Ref URL Triggers doesn’t work because of this    

We are on Pro plan (currently on trial end in 9 days), and inside whatsapp channel, we are getting this message:- “Wallet funds are required for sending WhatsApp messages. We recommend enabling Auto-Refill”,, as follow:-  so what this message is trying to say? do we need to pay additional fees beside the subscription to be able to send messages?Can anyone advice please? Thanks

Contratei uma assinatura e agora me cobraram  outro valor, alguém pode me ajudar? Não encontro um chat e nem numero de telefone pra tirar minha duvida...Tenho 700 contatos ativos e me cobraram R$327 …. Paguei mas quero migrar novamente para a anterior….

The customer started responding to the chatbot successfully. However, if they use any word specified in the automation, the chatbot restarts and asks the questions again.Do I need to somehow identify that this customer has already responded?

Meu Instagram está preso em “Request sent” porque está conectado a uma conta antiga do Manychat e que não tenho mais acesso à página antiga do Facebook. Preciso que seja desconectada do o Instagram da atinga conta para que eu possa conectar na nova. 

Hi everyone, I wanted to share an experience so others can be aware and hopefully avoid a similar situation.Back in February, I hired a ManyChat agency called Monada, owned by Fabio Gaulke, to optimize flows for my business. We began communicating on February 12, and I paid $1,500 for the project.As of today, April 28th, the work has not been completed, and I have not received any response to my follow-up messages on WhatsApp since March 25th. Communication has completely stopped despite multiple attempts to reach out.The main reason I felt comfortable moving forward with this partnership was because Fabio was listed as a ManyChat moderator within this community, which led me to believe he was a trusted and vetted resource.At this point, I’ve had to hire a new expert to complete the work, meaning I’m now paying twice for the same service.I’m sharing this for transparency and to help others make informed decisions when hiring. I would also appreciate clarity from the ManyChat team on ho

Olá, tudo bem?Estou tentando configurar minha página para que os números de telefone exibidos se tornem clicáveis automaticamente no navegador (por exemplo, com o prefixo tel:), assim o usuário pode clicar e iniciar uma ligação direto pelo celular ou aplicativo VoIP.Gostaria de saber se o ManyChat possui alguma função nativa ou integração para isso, ou se há uma forma recomendada de aplicar esse comportamento no conteúdo das mensagens, landing pages ou widgets do ManyChat.Agradeço desde já pela ajuda!

We set the commenting trigger for our last post to be “Rolling Dube” but it’s not triggering a manychat response for all of the commenters. Some get a response but for the past few days, they haven’t been receieving a post response and DM chat. 

Hi, I’ve run into this situation and need help.My client has a newly created ManyChat account that currently has Instagram automations connected and working.Now we want to connect Messenger automations, but when we click on Messenger, we see this message:“This page was connected to Manychat by another admin. To access the account in Manychat, send a request to X.”The issue is that this person (from the previous marketing team/agency) is not responding and is not approving access.How can we solve this?That old agency is no longer connected in Meta Business Suite, and they’re also not connected to the new ManyChat account, but the system is still asking for their approval.

Estimados. Tengo una automatización realizada en Make, en la cual ante una respuesta de Whatsapp ente mensaje ingresa a Make, lo trabaja un agente y devuelve sin problemas la respuesta al usuario. Por otro lado, tengo una campaña en Manychat donde contacto a una serie de usuarios con una acción de marketing. El problema es que aquellos usuarios que responden, dichas respuestas no ingresan en la automatización de Make.  Alguno podría darme una idea de donde buscar la solución? Muchas Gracias!!!

Hola! :) Estoy con una cuenta de ManyChat PRO. Hace unos días me di de alta en el periodo de prueba e introduje mis datos de pago. Todavía sigo en el periodo de prueba.El problema que me encuentro es que quiero enviar mensajes Business-initiated por Whatsapp a los leads que dejan sus datos de contacto en mi web y no sé cómo hacerlo. Hago 2 consultas:1- ¿Puedo enviar mensajes Business-initiated por Whatsapp utilizando Make.com para identificar cuando un nuevo lead deja sus datos en mi web y enviar el mensaje con mi cuenta de ManyChat PRO o necesito contratar un proveedor BSP (como 360dialog) al tratarse de mensajes Business-initiated?2- En caso que necesite un proveedor BSP creo que lo haré con 360dialog. Todavía no tengo cuenta 360dialog pero antes quería asegurarme cuáles son los pasos que tendré que seguir para poder conectarlo. Según me he informado tendría que ir a Settings → Channels → WhatsApp, y buscar la opción “Conectar proveedor BSP externo” o “Connect BSP Provider” o “Transf