Ask and troubleshoot

I disabled the flow I had created with the AI, but it continues and I don't know how to stop it.

I don’t want to use messenger ads. I want to use normal Facebook ads with images and videos for Manychats automation. Is this possible?

I want to create a Flow where:1. The customer can add more than one product to the shopping cart.2. Each product is added to the cart with its price, size, and quantity.3. After the customer decides to finish shopping, they fill out the form once (name, phone number, address, etc.).4. When they click the Confirm button, all the products they selected are recorded as separate orders or as a single order, depending on the Flow, and the customer confirms that all selected products are correct.In short: the customer selects multiple products → adds them to the cart → fills out the form → clicks Confirm → the entire order is recorded.

Hi everyone,I’m facing an issue while trying to save the Greeting Text inside ManyChat (Messenger settings).Whenever I try to save the greeting message (even a simple text like “Hi {{first_name}}”), I get this error:“Can’t register greeting text”I’ve already tried: Using plain text only Removing dynamic fields Refreshing the page Logging out & logging back in But the issue is still happening.Has anyone faced this problem before? 

I use Facebook Messenger to communicate with people on my page, but now I’ve bought ManyChat and want to use it for messaging on Facebook, Instagram, and TikTok.On Facebook and Instagram, when I have ads published and someone sends me a message, it shows up from which ad they’re sending me a message. However, in ManyChat, I no longer see any information about that. This is a crucial problem for me because I run multiple ads for different products. When someone sends me a message asking about the price of a product, I don’t know which product they’re referring to.How is it possible to see from which ad someone sends a message? Is it possible to do so?

Hi, quick question.I already have one Instagram account connected to my ManyChat account.Is it possible to connect another Instagram profile to the same ManyChat account, or do I need a separate ManyChat account for each IG profile?And what is the best way to connect an additional IG account? Thanks for your help.

Does anyone know how I do this? I just keep going round and round in circles on the platforms logging onto my instagram trying to update my account but them nothing happens?? 

Every day or so I get a message that our TikTok account is disconnected and needs to be refreshed. Is this a normal issue? It is stopping us from making our chat flow work. None of our other accounts(FB or IG) are having this issue. (Yes we have a business account and it appears to work fine when it is refreshed and connected.) 

hi everyone, is there a way to extract whatsapp number from my whatsapp contact on many chat rather than manually taking it? hope someone gives me clear answer and thy why to do it 

Fiz a automação, fiz o teste e funcionou, basicamente é um reels onde a pessoa precisa digitar tabela, coloquei variações, tudo certinho, no primeiro teste funcionou, para a minha surpresa quando abri os novos comentários, eles não tinham recebido o direct, nem a resposta no comentário, a palavra usada estava certa, a automação está ativa, não sei qual está sendo o problema. 

Why does the auto-message to follower feature use a different font and require a button at the bottom? It doesn't look like a natural message, and because it appears automated, the response rates(double tap like) are quite low. I usually send these messages manually myself. It takes a bit more effort, but the response rate is much higher. While this new feature saves some time, it makes the greeting feel less personal and less like it was sent by a real person. Is it possible for us to change these?For example, can we at least have an option to remove the button at the bottom. Otherwise, it looks exactly like an automated system message and comes across as really insincere.

I have followed the automation setup properly, tested it on ManyChat and IG settings and it seems to work.  I have several word trigger comments on my post, but almost 24 hours later none of the conversation automations have triggered.  When I tested it through IG and input the code given, it actually worked from my personal IG to my business IG.  I don’t understand why there is a messaging hangup to my customers?  Any help appreciated. 

Hi everyone! I need help!! I am currently connected to manychat through the “meta Business suite” and I would like to change it to the new unified Instagram onboarding connection. I have been through this problem with the chatbot, but nothing is working.  My goal is to have the “follow to dm” feature.  Has anyone had this issue and been able to solve it? Thanks!

How can I manage labels? Edit, delete…And how do we filter conversations by label?

Buen día,Desde hace aproximadamente una semana hemos estado realizando pruebas y al configurar la automatización con el ID de cada campaña de meta, no funciona y la etiqueta no se asigna

Hi all, I have created a quiz where I want the ability to remind users to answer the questions if they don’t answer or “drop off”. Currently the set up is this: But when I run through it, if I drop off on the second question, it sends me the reminder message for BOTH questions. So if I’m on question 3, I get it three times etc. I have tried SO MANY THINGS and I can’t get it to work! 

I need help with a refund, I had an incorrect discount on my credit card and I can't talk to support, can anyone help me?

Hi everyone! I’m experiencing a strange (but very critical) issue with Instagram integration.• My Instagram business account is connected to my Facebook Page.• I am the Business owner and have full control in Meta Business Manager.• When I try to connect Instagram in Manychat, it says the account is already connected.• However, when I log into Manychat (via Google or Facebook – both show the same profile), my dashboard is completely empty and shows “You don't have a channel”.It looks like the Instagram ID is assigned to an existing Manychat workspace, but that workspace is not visible in my account.I did not create multiple Manychat accounts. I always used the same Google/Facebook login. Has anyone experienced a workspace mapping issue like this?If anyone knows what to do with it, pls help! :)  Thanks in advance. 

 Hello, I need to know if I can message my contacts please, as if not, you need to stop charging for people that I cannot message. At the moment, I can only contact the 317 people, not the 26,000, if there is no way of doing this then I should only be charged for the 317. If there is a solution, please share it, as it is critical for my business.  Thanks 

Help! I’m wanting to trigger a custom flow from one organic content post. 2 pathways with 2 seperate keywords that trigger the flow. I already have the flows built out, I don’t need any suggestions from AI to build these out.Can I implement this without using the AI inside manychat build out or am I missing something?Thanks in advance

I set-up this workflow instead of the other comment dm workflow because it doesn’t take two steps to send the link to someone. For some reason, its not working at the moment

Can you please help me with this, I made a flow with an external request from Make, sometimes get the answer messages in my phone sometimes not. For example, if i ask to Gemini “what day is today” it answer correctly but if i ask for another situation that need more characters answer correctly in the response tab inside the configuration of the external request, but this messages not is display in my WhatsApp, it displays the last message.

Hi Everyone, I’ve tried many troubleshoot and ensures that:Facebook page and instagram accounts are being connected (I see from setting > linked accounts in page settings) Im the owner of the page with full control I ensure that i click ON on “allowing message” from another aps in Instagram account I ensure that my instagram is professional account; creator. (I use another MC Account that connected to creator account but it works well) I already tried to disconnect/remove manychat-IG from my Instagram and try to connect as a channel again, but failed When I try to connect instagram as a channel, after I log in to instagram log in pop up window, it shows like picture above.  I watch several YT video as troubleshoot but none work  Questions:Any settings that i need to do as troubleshoot? Am I missing something? What should I do? Anyone know the solution? 

Hi everyone,I need some urgent help regarding a ManyChat account.The current owner of the account is no longer connected to our business, and we want to completely remove their access—including all integrations, settings, and admin rights. Unfortunately, we do not have access to their login and cannot coordinate with them directly.Does anyone know how to: Disconnect all integrations and remove the former owner’s access? Transfer full ownership of the account to a new admin without needing the current owner’s involvement? Would really appreciate any guidance or experiences from others who’ve gone through something similar. Thanks so much in advance!

I have a trigger YELLOWSTONE and the URL is correct for that ebook, but manychat keeps sending a completely different URL that goes to the NORTHEAST BUNDLE - which is a completely different thing. I’ve deleted and started over - it still does the exact same thing. It’s the only one (that I know of) out of the 17 I set up yesterday to do this weird switch. Please help.