Ask and troubleshoot

Hey friends! I’ve read on some posts that there was a new Manychat update in the US today and some are claiming having the response to comment feature under Tiktok videos. Is it indeed live in the US?

Pessoal, preciso de um help urgente pois minhas automações pararam de uma hora para outra.Excluí o Instagram e o adicionei para ver se havia alguma atualização, mas não funcionou. O que me preocupa é que tudo estava normal ontem de manhã e de tarde, parou.Uma única automação estava com falha há alguns dias, mas o restante, funcionando normalmente. Alguém poderia me dar um help, o quanto antes, por favor?

Hello, I’m a creator who uses yoga as a tool to help people with various physical complaints. My language is Dutch, and part of my audience also speaks Dutch, but the largest part of my target audience will be English-speaking. How can I best split this up? Also, how does ManyChat recognize or handle this in automations? Does anyone have experience with managing multiple languages?Greetings.

I am desperate.  I have filed two tickets with support.  None of my automations are working.  None of the troubleshooting is helping.  Black friday sales start tomorrow.  I am dead in the water with NONE of my automations working and not being able to create any new ones.  Does anyone know how to get help from ManyChat?  A number?  A direct email?

Hi guys,  I started with Manychat a month ago and was extremely happy with it, having accomplished 1000+ contacts within some successful videos of mine. My structure is simple: I ask people to comment “map” mostly on all my reels and with an automation (active on all my reels) I send them a free map. (within the map download link they subscribe to my newsletter).  Unfortunately as of today, out of nowhere, main automation “MAP” stopped working. All new versions I have tried to create (and test) failed. Has anyone experienced this? I basically can not use any Manychat service atm.

What is the simplest way to make a date and time reservation in the Telegram bot? Еo choose from the available dates, and then a day before the event they will send a reminder to the person who signed up?

minhas automaçoes simplesmente pararam de funcionar, todas, estou desesperada, alguém consegue ajudar?

My dm automations just randomly stopped working. I have done everything from a troubleshooting standpoint & nothing works.  It was working fine all week, and then for no reason at all, when someone comments they keyword on a post/reel it doesn’t trigger the DM.  This is a CRITICAL error as I have a reel going viral.  Cannot get in touch with anyone and hoping someone can help me here.

Anyone else having issues today with connectivity.  I have put the same post up 4 times and it will not connect to my Manychat DM

Hi, I am having issues with my automation 5 days ago a created a automation of a specific comment on a specific post and the whole flow worked perfectly. I paused it as it was for our Black Friday Campaign. Today that I wanted to activated its not working. I created the same flow for Facebook and it’s working perfectly. I verified that I am using the new API and all of that. I’ve attached my whole flow. If you could give me any tips that would be great. 

Anyone else having issues with IG automations? Posts are connected but the message isn’t being sent. 

Hi everyone,we're working with WhatsApp in coexistence mode, and we're running into an issue where automations don’t stop when a user sends a message.The problem seems to be that the user is sending a message from WhatsApp Business, not from the Live Chat window—so ManyChat doesn’t detect it as user activity that should pause the automation.Is there any automatic solution or recommended setup that will stop/pause the automation as soon as the user replies from WhatsApp Business?Any insights or workarounds would be appreciated!

Having trouble connecting my manychat to Instagram for the follow auto reply ,I have tried numerous times the connection is enabled but still it keeps asking me to update!!!!’ Help 

Question about automations.. does Manychat gather location data based on IP of the person that opts in to DMs? It would be great to be able to segment audiences without segmenting them through questions or data collection in DM.For example - for an artist or musician looking to market a tour. Without having to get the location from the contact in the DMs, does manychat pull their location from their IP when they respond to a DM thereby opting in?That way, if I want to send a broadcast to people in Atlanta or within 50 miles of Atlanta in my contacts list I can send a message specifically to those people rather than EVERYONE.Does this make sense?

https://app.manychat.com/fb2887010/chat/507215923 hello, I use manychat ai . previously there was no problem, now some chats are not being carried out by AI to the end of the conversation what can be the reason? 

hi,having persistent issues trying to connect specific account (@bts) to manychat.error “something went wrong” i have 3 other accounts connected already i have 2fa on that account?pls help.

Creo que hice todos los pasos bien al vincular un número nuevo al API pero me sale un mensaje de felicidades tu cuenta de conectó a manychat pero me dice en un plazo de 24 horas revisaremos que cumples con nuestros parámetros y de allí no avanza, en el meta business suite dice el número en estatus pendiente, que puedo hacer para solucionar?Al darle actualizar no hace nada 

Hey!I’m running a Instagram account and I have an automation set up:When someone replies with a keyword (for example “more pension”), they get an automated message where they enter their email address and then I send all the info via email.Everything works fine the first time someone does it.But here’s my problem:If the same person does it again (for example me, because I want to test my flows after making changes), manychat doesn’t trigger the flow anymore. It looks like manychat recognises that the user already went through the flow once and then refuses to collect the email again or re-trigger the automation.How can I disable this behavior so users can run through the entire process as many times as they want? Thanks for any help! 🙏

My IG flows are suddenly stopping after the first message. The initial DM sends fine, but when followers tap the button or reply with the keyword (like “Yes, send it 🚀”), nothing happens — message 2 never fires.I’ve tested across different accounts, refreshed permissions, even reconnected IG… same thing. Looks like a Meta webhook issue starting Oct 21–22 — seeing reports in Canada & the U.S. Can anyone from ManyChat confirm if this is a known issue or being fixed? PLEASE FIX! 🙏

Good morning,We would like some clarification regarding the pricing and monthly fee thatwe should pay to Manychat in the following cases: - in month 1, we reach 500 users and pay $15.- in month 2, another 500 users are added, so we'd pay $25.- from month 3, there are no changes, so the monthly fee remains $25.- from month 4, there are no changes, so the monthly fee remains $25. Are unique users calculated on a monthly basis or are they cumulative?Is there a way to save on the monthly fee? If I decide to cancel my PRO subscription after finishing an Instagram activity,to stop paying, can I later subscribe again? Thanks in advance for the clarification.Best regards

I’m implementing Instagram DM automations and encountering two main challenges with ManyChat: Live Chat Functionality: Manual replies via the ManyChat Live Chat panel consistently fail to send, and incoming messages don’t reliably appear for agents. This makes direct human takeover difficult during setup and testing. It asks me to contact support everytime I try to send a message via the ManyChat Live Chat interface. Testing Automation Flows: When trying to preview/test flows before making them live - such as sending test messages from another Instagram account to the preview/test number - the automations frequently do not trigger. This limits my ability to fully test and debug the experience before launching it to real users. Main Questions: Is there a workaround or proven method for reliably testing Instagram DM automations before going live? Has anyone found a solution for live chat sending/receiving issues, or is this currently a platform-wide problem? What are best practices

I changed my phone number and it was verified by Whatsapp but isn’t connecting to Manychat. I am seeing the below image. I have tried clicking refresh many times and it’s been way over a minute (over 30 of them). 

Hello! I have been running the same ad campaigns for 3 different clients for like more than a year now. Everything went smoothly, but now all of a sudden ads started to generate way less leads, while the CPM and click numbers remained the same. For context back in the days we used to get 20 leads daily, and now without any change from one day to another its like 2 lead per day. Do you think it is because there is some bug with quick reply buttons?

"0":"Access denied","state":trueinfelizmente desisto de usar manychat não da mais, esse bug está vindo a um bom tempo na minha conta, e não tem como resolver de jeito nenhum.

AUTOMATISATION SUPPRIMER MAIS MESSAGE ENVOYE Bonjour,J’ai un soucis j’avais créer une automatisation avec un mot clef, que j’ai supprimé par la suite et le message par quand même a chaque fois que quelqu’un m’écris. Je n’arrive pas a retrouver ce message pour le désactiver complétement.Pouvez-vous m’aider ?????