Ask and troubleshoot

Todas las automatizaciones de whatsapp dejaron de funcionar después de un par de pruebas, ahora no se dispara ninguna siendo que en teoría todas están activas e incluso mis mensajes manuales a mis contactos no salen, no les llegan. ¿Alguien sabe que está pasando o podría ayudarme?

Estoy en el plan gratuito y en Configuración → Facturación solo aparece “Suscripciones”. No tengo acceso a datos de pago, tarjetas ni a la sección completa de Billing.Soy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados pero no puedo modificarlos.Ya envié 10 tickets de soporte. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Gracias por cualquier insight. 

Dear AllI have searched the forum and asked the AI’s here and there - but can’t seem to find the reason why my automation on Facebook has stopped.One clue though - someone is mentioning that they experienced it after applying for Meta Monetisation - I did that also - probably around the time it stopped working.But I don’t know if I am chasing shadows of if this is the real beef. - I can’t find much about this elsewhere.Do any of you know about this being an issue? Thank you  Asger, Denmark

I have some bad news.Meta’s Instagram AI does not seem to properly recognize ManyChat.Five of my accounts were banned. To test what was happening, I created a brand-new account using a new phone, a new mobile connection, and a new email address. The account was running ads and I was replying to messages manually. Everything worked perfectly.The moment I connected ManyChat, things changed.To be clear: this is NOT ManyChat’s fault.Meta’s AI appears to interpret the ManyChat connection as bot activity, automated behavior, or unauthorized automation. My account was disabled because of it.I managed to get the account restored through an appeal. After that, I deliberately avoided using ManyChat for two days. The account remained active, ads continued running, and there were no issues at all.Then I connected Instagram to ManyChat again.Less than an hour later, I was forced through multiple security checks, identity verifications, and prompts asking whether I wanted to reverse recent actions.F

Hello, so I have removed all of my many chat logins and deleted every single ounce on both instagram/meta to many chat just so I can see if it will send the request to allow my instagram which is owned by my business portfolio in meta but I never get the request to approve me to allow my team to use it for our new followers.How can this issue be fixed?  

Olá, tudo bem?Estou com um problema ao tentar criar/acessar minha conta na Manychat.Quando tentei criar uma conta usando meu e-mail, o sistema informou que já existia uma conta cadastrada com esse e-mail. Porém, quando tentei fazer login com esse mesmo e-mail, o sistema informou que a conta não existe.Ou seja, para criar conta o e-mail aparece como já existente, mas para fazer login ele aparece como inexistente.Depois disso, consegui acessar a Manychat usando outra conta. Porém, ao tentar conectar o Instagram à Manychat, o sistema solicitou acesso justamente à conta vinculada ao e-mail que está apresentando esse problema de “existente” e “inexistente” ao mesmo tempo.Gostaria que verificassem essa situação, pois parece haver algum cadastro preso, incompleto ou inconsistente no sistema. Preciso conseguir acessar ou liberar corretamente esse e-mail para conectar minha conta do Instagram à Manychat.Esse e o acesso que pedeAqui fala que já existe uma conta Aqui fala que ainda precisa criar

Hola a todos,Estoy usando Manychat en el plan gratuito y tengo un problema con la sección de Facturación.En Configuración → Facturación solo aparece la opción “Suscripciones”. No tengo acceso a:datos de pago tarjetas sección completa de BillingSoy el único usuario y dueño de la cuenta, y los permisos de facturación ya aparecen activados, pero no puedo modificarlos. Además, mi país de facturación está configurado en Brasil, y el formulario pide CPF/CNPJ, que no tengo. Ese formulario solo aparece cuando la pestaña completa de Billing está disponible.Ya envié 10 tickets de soporte explicando el problema. En todas las respuestas me indicaron que necesitaba soporte técnico humano, pero después de confirmarlo no recibí más respuestas.Mi pregunta para la comunidad:¿Alguien más ha visto este caso donde Billing aparece incompleto aunque el usuario sea el dueño? ¿Hay alguna forma de forzar la activación de la pestaña completa de Billing cuando solo aparece “Suscripciones”?Agradezco cualquier ins

Good day,I would like to report a problem with automation on my account. Until recently, everything was working fine, but after connecting my Instagram account to my Facebook account, the automation stopped working.Currently, the Facebook account has already been disconnected from Instagram and the automation has been reconfigured, but it still does not work correctly.I kindly ask for help in solving this problem.

I’m facing a strange issue with one of my ManyChat automations and hoping someone can help.1. I set up a trigger keyword for an automation. But when I test it by sending that keyword, the reply I get is completely unrelated to what I have set up in that automation.2. I’ve checked all my automations in the dashboard, but I cannot find where that unrelated reply is coming from, it doesn’t seem to belong to any of my current automations.3. To troubleshoot, I turned off all automations except for the one with the keyword I’m trying to use. But after doing that, when I send the keyword again, I get no response at all, not even the correct one.Any advice would be greatly appreciated! Thanks in advance.

Hi everyone,I’m experiencing an issue with Instagram + ManyChat.When someone comments on my post and the automation is triggered, the DM is sent, but the message appears completely blank on Instagram.Things I’ve already checked:Instagram account is connected properly Automation is published Message block contains text Comment Growth Tool is active The issue happens on multiple usersHas anyone experienced this before?Is this a known Instagram API issue or is there a specific setting I should check inside ManyChat?Any help would be appreciated.Thanks!

My Instagram is connected to an old free ManyChat account. I upgraded to a paid account and need the Instagram disconnected from the old account so I can connect it to my new one. 

I have been trying to delete my old account since it was grandfathered in years ago, but already maxed out, and deleting and clearing it did nothing. And I don’t want to upgrade on this old account because I’m literally over the limit on that account for contacts I don’t even have and are 8+ years old.ManyChat support won’t help me delete the old account, because I’m not a paid user but I have to request a refund to get rid of the $1 that’s magically on my account for some reason.I can’t create a new account because I need to run it through FB, and since the FB is tied to my old account above (and I’ve disconnected everything, but still there) every time I try to connect FB on my new account it syncs with the old one and opens it right back up.So literally ManyChat put me in a position to where I can’t even use their service, and I WANT to pay them.Any suggestions?

I have my automation set up to respond to DMs on IG with a short thank you and link to my website, whenever you opt for the website link via DM this message appears “This site’s security certificate is not trusted”, why is this happening and how do I solve this problem please advise?!?

Hello Everyone, We currently run ads and we wanted to include also the marketing messages but this error keeps popping up . The Ad is already running but still an error is shown and it didn’t recognize my ad account even if its running.  

This campaign is not working at all. Any help to get it activated

Googlesheats va Manychat maulot alishuvi faqat bir tomonga emasmi? yani Manychat googlega faqat malumot jonata oladi holosmi yani Manychat googlesheatsda bor bo 'lgan tavar ma'lumotlarimdan meninga oladimi rasim, narx, qoldiq soni va shunga o'xshash ma'lumotlarni olipga kalit so'z orqali jonata oladimi?

 My business is already verified, and my WhatsApp Business Account is active. However, ManyChat cannot share its credit line with my account.Could you please help me identify the cause and advise how to resolve it?I understand this issue may be related to:An existing payment method attached to my WhatsApp Business Account. An existing credit line previously shared with another provider. A currency mismatch between the current WhatsApp Business Account and a previously shared credit line.Could you please check my account and let me know the required steps to enable credit sharing and restore access to Message Templates and Broadcasts?

POR GENTILEZA EU PRECISO DE AJUDA NAS PUBLICAÇÕES EM MEU WATSAPP. 

Hola a todos!Les comento que tengo 3 problemas puntuales dentro de WhatsApp:1. La secuencia que cree se envían todos los mensajes de inmediato a la persona que escribe.2. Cuando tocan sobre las opciones del botón los mensajes que despliega que envían 2 veces el mismo mensaje.3. Cuando adjunto videos a la conversación no se envían.  Agradezco profundamente si alguien me puede ayudar a revisar si tengo algo mal configurado por favor. 

Gente, eu trabalho com muitos contatos todos os dias, e até um tempo atras eu apagava os contatos e vida que segue, usava o plano Pro, agora parece que nao consigo mais apagar e que continuam contando na fatura, oque eu faço? Porque se atualizou, vai ficar inviavel para a maioria das pessoas que trabalham como afiliado.

Hi everyone, I need urgent help.Yesterday I paid for the ManyChat Pro subscription ($17 USD) and the payment was processed successfully. However, today my account is showing the Free plan instead of Pro, and my automations are no longer working.This is affecting my business and I need to get it fixed as soon as possible. I’ve already had bad experiences with support in the past and they have never really solved my issues, so I’m hoping someone from the community or the ManyChat team can help.Has anyone experienced this before? How can I restore my Pro subscription and get my automations working again?Thank you.