Ask and troubleshoot

Olá! É possível o Manychat disparar uma notificação por e-mail quando alguem envia uma mensagem para o WhatsApp?Tenho notificações configuradas nos fluxos mas somente funcionam quando a pessoa clica em um botão. Ocorre que várias pessoas não clicam no botão, mas enviam um áudio ou uma mensagem. Como não tenho recebido qualquer notificação, as mensagens acabam não sendo respondidas, e a janela de atendimento da Meta é encerrada. Alguém já passou por isso?

Hello, I hope you are doing well. I want to use ManyChat’s native AI to build an FAQ chatbot and generate leads. Also, I want to use the Messenger List to get user consent for updates. How can I use the Messenger List together with AI in ManyChat?Also, I plan to connect this chatbot with Facebook Ads. I understand the first message must include a button. How do I make sure this setup meets opt-in and consent rules?

Preciso remover o facebook atual da minha opção de login, como faço isso? Ou então como tirar o google?

Hello, I want to create an automation where I create a chatbot for Messenger, WhatsApp, and Instagram Direct. The initial triggers are configured, but I can't access the part where I choose the specific channels for the flow. In other words, it forces me to create different branches for each channel (select the Messenger message block, WhatsApp message block, etc) to create the flow. Is there no way for the flow blocks to be the same?  

Hi all!I was wondering whether anyone can recommend a Wordpress plugin for a floating WhatsApp button on my Wordpress website?  I’d like to keep it simple - just the floating button that will allow me to add a link to start a conversation/kick off an automation.Thanks in advance!Simon

Hi everyone, Since yesterday I’m facing an issue where ManyChat is not replying publicly to Facebook comments. The inbox message is being sent just fine when someone comments — but there is no auto reply on the post itself. Here’s what I’ve already checked:  Page is connected to ManyChat properly Auto-comment reply feature is turned on Permissions refreshed (Manage Page, Read Content, etc.) Tried reconnecting the Facebook Page Ads trigger is active  Still, the comment doesn’t get a public reply, only inbox message. 📌 Is anyone else facing this issue recently?Is it a temporary bug or a permissions-related problem? Would appreciate any insights or suggestions 🙏Thanks in advance!

I’m trying to connect my Instagram account to ManyChat. When I connect it, it says it’s already linked to another account. But when I check on Instagram, it’s linked to exactly the account I’m trying to connect. So, if I remove the ManyChat app, all the information disappears. But when I try to connect it again, the ManyChat information appears again on my Instagram. In other words, it’s the same account I’m on, but it still won’t let me access it.  

Hola soy nuevo en esto y estoy aprendiendo, tengo dos casos, quiero iniciar mi automatización cuando un cliente nuevo me escriba a mi WhatsApp, no quiero por palabra clave por qué puede escribir desde un hola hasta info y otros usuarios q ya son clientes también podrían escribir hola, entonces quiero que se inicie la automatización cuando el usuario no tiene historial de en la conversación de WhatsApp (así lo tengo como contacto), otra como borro la conversación de un contacto en manychat para que se inicie la automatización o no es necesario, como en caso de que escriba alguien q si tiene historial pero yo quiero que inicie toda la automatización como hacerlo porfavor, se los agradecería de antemano muchísimo.

Trigger " All Posts and Reels" doesn't work but Trigger Specific Post or Reel works.  Why is that ?

Hace dos días abrí Manychat y cada vez que alguien me etiqueta en una historia automáticamente se me coloca como contactos, y yo no tengo ninguna regla puesta para ello, se me pone automáticamente así, ¿cómo puedo quitar eso? Estoy en la versión Pro que admite solo 500 contactos y en un día ya tengo mas de 100, que no me interesan.Por otro lado he intentado eliminar contactos de manera manual y no me lo admite, adjunto pantallazo , poniendo la palabra que me dice y no se me queda clicable el botón de eliminar, si por favor me podéis ayudar lo agradezco infinito ya que si no me van a pasar el próximo importe de facturación, de contactos en breve.Mil gracias

Hi there, New to Manychat and trying to send up automation to collect email and send freebie. Did this successfully via DMs but everyone seemed to be adding keywords to comments instead of DMs so tried to add an additional trigger to the same automation to pick up comments also. However, it will not allow me to enable the additional trigger and I receive the message “Mark this message as a "Comment Reply" if you want to send it as a reply to a post or reel comment.” I have no idea what this means or where I am meant to mark message as comment reply. Please help! Thanks in advance.

I want to cancel my subscription to ManyChat and delete my card details. I've already tried several times, and each time it says the subscription has been canceled, but after 2-3 days, it tries to charge my card again!Is ManyChat a SCAM? Should I cancel my card and remove all my details? 

Hi,I hope you’re all well. I’m writing from Guayaquil, Ecuador.Recently, I connected my company’s Instagram account to the ManyChat platform to automate messages. Since then, I have been unable to add captions to any posts, reels, or collaborations. The caption field simply doesn’t allow me to edit with an error message.After noticing the problem, I took the following steps: Removed the ManyChat connection from Instagram. Deleted the ManyChat integration and permissions from Facebook/Meta Business Suite. Tried posting from multiple devices (iPhone, Android, and computer). Contacted Meta support and verified that no applications are currently connected to the Instagram account. Despite all this, the issue persists, and I still cannot add captions to any type of post.Could you please help me resolve this? I would greatly appreciate any assistance or guidance you can provid

When are you guys unrolling the ManyChat Integration for WhatsApp Business with co-existence globally? I could really use it. After using ManyChat on Instagram for the last few weeks, I’m excited about the possibilities it could unlock for me on WhatsApp. About 50% of my customer interactions and conversions happen on WhatsApp. Can I be on the beta program for Kenya?

Hi everyone,I have integrated my WhatsApp Business number with ManyChat using the Coexistence (BETA) mode. My goal is to be able to view and respond to messages both from the WhatsApp Business app and from ManyChat.Currently, the system is only partially working:✅ I can receive messages on both platforms (WhatsApp app and ManyChat).✅ Automation flows are triggered correctly when a message is received.🚫 However, messages sent from ManyChat are not reflected in the WhatsApp Business app, nor are they seen by the customer who started the conversation. In other words: The automation flow is triggered (see attached image), but the automated messages do not reach the customer. I also cannot send manual messages from the

Hi there,I’ve tried everything I could think of. I get to the point where I need to scan the QR code to import contacts and messages. But the connection attempt on WhatsApp spins for hours and does not connect. I restarted both the phone and computer, yet getting the same result.Please help if you know why it might not be connecting.

Hello everyone,I have been waiting for ManyChat to add embedded signup for the ability to use WhatsApp Buisness App and the API functionality,The problem is now when I try to connect my existing  it through's this error message:I have remove business assets and ad accounts but still getting the same message.I desperately need this to retarget my audience soon,Any help would be much appreciated.

hola! tengo una duda, por alguna razon en esta automatización no llega el mensaje 4 se queda en lo anterior, no se por que no llega, realice pruebas pero despues de pinchar en el link del mensaje 1 no pasa nada 

hola por error active maychat ia pero ya no quiero y ahora me pide q pague los 44 dolares y solo quiero pagar los 15 dolares

Eu quero saber como capturar o numero de telefone sem a necessidade de pedir a pessoa no canal WhatsApp.Socorro, estou tentando salvar no Google Sheets!https://app.manychat.com/flowPlayerPage?share_hash=871594_b5b6b34d97a664eb721e2baba371d3ea1c39ae61

Has anyone noticed the rapid multiple updates on Manychat? It seems the UX guys are on steroids😎Every updates just makes the user experience wonderful. Thank you guys🙌

Dear ManyChat Support Team, I hope this message finds you well. I’m reaching out to kindly request that you enable the option to upload/import JSON flow files for my ManyChat account. This feature is essential for implementing advanced chatbot flows and improving the overall experience for our audience.  Please let me know if any additional steps are needed from my side. I appreciate your support and look forward to your response. Best regards,Shishirasad99

Hey everyone 👋 quick question:Do you know how I can set up an AI Step in ManyChat so it sends automatic follow-ups when the client doesn’t reply?

Estoy probando una estrategia de historia donde por historia diaria manychat se est activando mas de 10mil veces, pero me sa miedo que instagram piense que e sun boto y me pnga una restriccion, saben algo sobre esto?

Im unable to export all my contacts information for a re-engagement campaign. There is no “Bulk Action” allowing me to bulk export my contacts.