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Hi everyone,I’m running into an issue with my ManyChat-to-MailerLite integration and could really use some help.The Setup: Trigger: Instagram User comments a specific keyword, e.g., "Fix" Flow: An automatic DM is triggered asking the user for their email address. Action: The email is successfully captured in ManyChat, and an action is set to send that email data directly to MailerLite. The Problem: Everything was working perfectly for the first 135 commenters, but then it suddenly stopped. ManyChat is still successfully capturing and storing the emails. The data is just not being pushed over to MailerLite anymore. I’ve already checked my MailerLite account, and there are no issues, limits reached, or errors at that end. What I’ve Tried So Far: Refreshed the MailerLite API key. Deleted the MailerLite action from the flow and entirely recreated it. But the emails are still stuck in ManyChat and aren't moving over to MailerLite.Any advice on how to fix this is much appreciated. 

I hate that the first initial message comes with a button, it gives away that this is not a natural conversation. I want the customer to respond naturally, not hit a button is there anyway to get rid of that button?

Whenever someone DM’s me, ManyChat counts it as a Subscriber/Contact -- even though it doesnt trigger an automation…Is that how it works? Because it doesnt make sense lol

Hello,I’m unable to complete the payment for my Manychat subscription.When I try to pay, I receive the following message:“Something went wrong with your card. Please, check your bank payment history or try again using another card.”After that, I’m redirected back to the payment page and cannot complete the subscription payment.Could the Manychat team please check whether there is any billing restriction or payment-processing issue with my account and contact me privately to resolve it?This is urgent because I use the account for active WhatsApp automations.Thank you.

Where can I change the button text shown here? My followers are Turkish, and the word "Following" can sometimes be confusing. Can't I edit it to say whatever I want?

Hi I can't export my emails, does anyone know what's wrong?  

This is my Live clients being affected. Is there a way to get faster help?

Buenas 👋 Vengo armando integraciones sobre ManyChat y me pasa siempre lo mismo: el 80% del proyecto se resuelve adentro, y hay un pedazo chico que siempre termina viviendo afuera y volviendo por API.En mi caso, lo que más se repite:• Agendar contra un calendario real con varios profesionales (evitar dobles reservas)• Que el bot recuerde al contacto entre conversaciones distintas, no solo dentro del thread• Cobros con medios locales de LatAmTengo curiosidad de qué les pasa a ustedes. ¿Cuál es la primera cosa que sacan afuera? ¿Y la resuelven con Make/n8n, código propio, o alguna app del marketplace?Lo pregunto porque sospecho que cada uno resolvió lo mismo de tres formas distintas y ninguno lo comparte.

Hi everyone,I have a ManyChat automation using the “User clicks an Instagram Ad” trigger. The automation is LIVE and the trigger is active.The first message includes a Quick Reply button called “Quiero los recursos”, which is connected to the next step where we ask the user for their email address.Users coming from the Instagram ad are successfully entering ManyChat and receiving the first message. However, when I check the conversations, only the message text appears and the “Quiero los recursos” button is missing, so users are not moving to the next step of the automation.I’m attaching screenshots of the configured automation and the conversation received.How can I fix this so the “Quiero los recursos” button is correctly displayed to the user and they can continue through the automation?Thanks! 

I set up a date and time data collection for reserving restaurant tables, but when the message for time collection is sent in chat and the user presses the button to enter the date and time that window with the calendar and the clock doesnt show up. Instead only a white screen is shown and after some time the message error is on the screen. The only channel I used is messenger but it used to work last week when I checked but now the problem presists for few days. Would love to get some help or is anyone experiencing the same issue.

Hola, necesito ayuda con un problema muy extraño con las automatizaciones de Instagram en ManyChat.Yo tenía varias automatizaciones en ManyChat que respondían automáticamente a comentarios en publicaciones de Instagram y enviaban mensajes directos.Eliminé esas automatizaciones y también las eliminé permanentemente de la Papelera. Es decir, ya no existen en ningún lugar de mi cuenta de ManyChat.Sin embargo, Instagram sigue enviando exactamente el mismo mensaje automático antiguo que estaba configurado en una de esas automatizaciones eliminadas.Lo que no entiendo es: ¿cómo puede seguir enviándose un mensaje si la automatización fue eliminada completamente, incluso de forma permanente de la Papelera?También actualicé los permisos del canal de Instagram, pero el problema continúa.¿Puede haber quedado algún disparador, configuración residual o algún tipo de caché en ManyChat que siga activa aunque la automatización ya no exista?¿A alguien le ocurrió algo similar? Muchas gracias. 

Hola buenos días. Tengo un problema y que Manychat desconecta Whatsapp. Y por ejemplo si yo hago la prueba de enviar un mensaje al número que tengo conectado con Manychat solo aparece un chulito. Funciona por un rato, y luego vuelve a pasar. Me ha tocado desvincular el número y volverlo a vincular para vuelva a funcionar. Está última vez me di cuenta que si espero varias horas se vuelve a conectar solo. Pero igual esto me afecta porque si tengo un anuncio en meta corriendo y la gente llega a mí WhatsApp y no le llegará ninguna información pues es como complicado. Alguien sabe a qué se debe esto y qué puedo hacer? Gracias! 

Buenas, soy nuevo en esta comunidad a la que entre por probar Manychat, así que estoy aprendiendo.Creé una automatización con un chatbot para conectarse con Instagram, en el flujo además conectaba con ChatGPT, hasta ahí todo muy bien, solo trasteaba un poco, pero después de probar decidí eliminar esa atomatización y para mi sorpresa el chatbot sigue respondiendo, además de haber entrado en un bucle infinito (funciona mal). Viendo en las opciones de Manychat, en automatización ví que también había una papelera, así que también eliminé esa automatización de la papelera. ¿Alguién me puede ayudar? ¿Por qué algo que está eliminado sigue funcionando en una cuenta de instagram?¡Gracias de antemano!Willi

ESPAÑOLHola, comunidad:Estamos experimentando un problema recurrente con WhatsApp Business conectado a ManyChat mediante Coexistence.Los teléfonos configurados como dispositivos secundarios se desvinculan y deben enlazarse nuevamente. Cuando sucede:• El teléfono principal continúa funcionando normalmente.• ManyChat permanece conectado, recibe mensajes y ejecuta las automatizaciones.• La WABA continúa aprobada y conectada.• En Settings > WhatsApp no aparecen errores ni advertencias relacionados.• Solo se invalidan las sesiones de los dispositivos vinculados.Después de volver a vincular los dispositivos, funcionan durante un tiempo, pero posteriormente se desconectan otra vez. No hemos retirado permisos, cambiado de BSP ni desconectado Coexistence. También evitamos reconstruir la integración porque podría afectar las automatizaciones y la WABA.¿Alguien está experimentando el mismo comportamiento? ¿ManyChat o Meta confirmaron algún problema conocido? ¿Encontraron una solución que no re

Hello ManyChat Community,I’m having an issue with my Instagram Follow-to-DM automation. i have created a new account.The automation “Say hi to new followers” has been LIVE for about 45–60 minutes, and I have received several new Instagram followers during that time. However, the automation still shows:Runs: 0 Sends: 0I also tested it with another Instagram account that had not followed my account before, but the automation was not triggered.I have already checked the following:My Instagram account is a Professional account “Allow access to messages” is enabled in Instagram My Instagram account is connected via the new Instagram API I refreshed the Instagram permissions in ManyChat The permissions screen shows access to Instagram messages, comments, insights, profile/posts, etc. Regular Instagram DMs are successfully appearing in the ManyChat Inbox / All ChatsSo the Instagram connection itself appears to be working, but new follower events are not triggering the Follow-to-DM automation.

I’m a Pro member, I’ve attempted to connect my Instagram countless times and it keeps failing as it says its already connected (its not). I’ve spoke to the AI chatbot which can’t solve my problem.I’ve asked it to connect me to a human and multiple different times, on different days and all i’m met with is ‘can’t connect you to someone right now’. I’ve tried messaging their instagram account - same stuff.I can’t find where to submit a support ticket.This is actually a joke, the fact that i’ve subscribed to pay for a service that I can’t even use and can’t even get help to solve the issue.Right now first impressions are completely terrible.If anyone has a way to resolve this that would be great.

I have reached my contact limit and automations have stop causing a significant impact to my business. Every time I try to upgrade I see this error message. I’ve tried clearing my cache/cookies, using different browsers and devices and using a private browsing mode but nothing works. I have opened a support ticket but I have not heard back.I really need to get this fixed so my automations can re-start.  

Hello,A few months ago, I opened a support ticket regarding one of my automations that had stopped working. At the time, the Manychat support agent explained that Instagram had placed an age restriction on my post, which meant that the post was no longer 100% public. As a result, the automation could no longer be triggered.The issue is that this has been happening much more frequently with my recent posts, which doesn’t really make sense, since my niche is focused on product finds — mainly products for the kitchen, bedroom, garden, and other areas of the home.I recently checked some posts from competitors by opening them in incognito tabs, and I noticed that they are also having age restrictions applied to their posts. However, their Manychat automations are still working normally.So my question is: how is this possible? If their posts have the same type of age restriction, why are their automations still being triggered while mine are not?

Out of nowhere I was logged out of my account and now I can't log in anymore! I tried everything from clearing cookies, different browser, different device, but the same issue persists.I just spent two days building complex chat automations and they're all lost now!!! I'm missing out on customers and I need this fixed ASAP!I've already reached out to Manychat support twice and no answer. This is so unacceptable.I'm a paying customer and I get locked out of my account with zero explanation and now I'm missing out on tons of clients and serious income. This is not how you should treat paying customers.Customer support is extremely slow and I would never recommend Manychat to anybody. 

Perdi todo o dinheiro e não fui reembolsado, preciso do meu reembolso  

Hi all, I’ve been reaching out to support to try and get the SOC 2 Type II report for a couple weeks now. Anyone successfully received one? We’d love to integrate ManyChat at my organization, but can’t do it without this. Thanks!Siovhan 

Hello, I got a pro profile but I can't get is work. I tryed a lot but don't know it anymore. Nobody can come to my post on ondrive (auto DM). Is there anybody (human) who can help me? I'm from the Netherlands.

Quero a devolução do valor pago

tengo un problema. yo cree un usuario en many chat para gestionar las redes de mi negocio y el whatsapp, resulta que por mas que intente hacerlo, no fue posible, asi que decidi dar de baja la cuenta y desvincular todo, ahora resulta que manychat me cobro la subscripcion que ya habia cancelado. mi pregunta es como hago el reclamo para que me devuelvan el importe que me cobraron y como hacer para evitar que el pago se siga debitando de mi cuenta, yo cancele todo hace una semana mas o menos, pero no se porque me cobraron nuevamente

Instagram comment automation only sending DM to some users, not all. I have a comment growth tool set up so when someone comments on my post they get a DM with a waitlist link. Some commenters receive it fine but others never get anything. Already reconnected the Instagram page to ManyChat and that didn't fix it. Could this be Meta's 24 hour messaging window, keyword matching issues, or a rate limit on DMs. Has anyone run into this and found a fix. Is there a way to see why a specific comment failed to trigger the automation.