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4009 Topics

Hello! I have a question regarding one of my flows. It was working perfectly, but all of the sudden now the automation stops once I open and manually write on the chat. People can’t use the buttons anymore. How can I fix this? It was working perfectly for 6 months and now it changed from one day to another, and I didn’t change anything. Can you please or someone help me out? Seems also there is a 30 minutes automation stop, but I rather have it on 0, how can I make it possible?

834

5 months ago

YasmintessariUp-and-Comer

asked in General Q&A

Stop pausing my automation.

Every time I chat with a customer, my automations stop for 30 minutes. I’d like them not to pause. Is there a way to prevent this?

automatized a message when someone tag you on a story and use a certein hashtag

Hello everyone, I will run a campaign for National Craft Month. I need to automate a response for everyone who tags us in a story and uses a certain #. In the response, I will invite them to give us their email so we can send them the discount.Can you help me, please?

180

5 months ago

Sergey Rtaner

posted in General Q&A

Systeme.io - Zapier - Many chat Integration

Hello good people!I need some help because im stuck here.Trying to create automatic messages via whatsap after lead registration on System.io. After a lot of trial and error i got to thi point with this error message - Failed to create a create subscriber in ManychatError from halted execution: Permission denied to import phone, email. Please contact support to enable this featureMaybe im doing something wrong? Maybe i dont need to create subscriber in many chat at all and there some kind of other trigger to send whatsap message automaticly?Thank you

AI cant see multiple answers in one reply

Hi all! Please help me to solve the issue. My clients answers several questions in one message but AI keeps asking him the same questions. How can I fix this? It goes like this:

5 months ago

BoliviailVisaUp-and-Comer

posted in General Q&A

help with whatsapp

I have successfully connected WhatsApp to Manychat, and I can see messages when they are sent however the recipient doesn’t see the messages I sent whether it’s automatic or manual.. do I need to download WhatsApp business and connect my phone?

715

5 months ago

OliverDKChannel Explorer

asked in General Q&A

Exclude subscribers in facebook ads

Is it possible to exclude our subscribers on our subscription list(broadcast list) on our facebook ads? we don’t collect emails, phonenumbers etc.

271

5 months ago

AdilinanUp-and-Comer

asked in General Q&A

Why my automation stops working after setting up a Custom field?

Hello everyone, I have 10 more steps after this update of custom field, but suddenly it just stops in this step and doesn’t move on. Is there anything I can consider that I might be missing? I have Pro Plan and run this automation more than thousand times, but 2 out of 5 is stopping because of this. I will be waiting for any help, thanks ✌🏼

I have created a whatsapp chatbot and initiates when user send text like hi, hello but I want bot to only activate when its a new user if its an existing user it should directly go to Live Agent. How I can do this?

TELEGRAM TRIGGER WITH ANY MESSAGE. HELP!

Hey Guys is there any option in many chat, to execute an automatization that triggers with any message the user send? I want to build it on telegram

694

5 months ago

Kimberly Hoke

posted in General Q&A

Why can't I add more links

Every morning I post on Instagram and put 3 links on many chats that get sent to followers. I was not able to do so this morning. My set up looks completely different. What happened. Followers are asking for links to my post, but only sending them 1 of the 3 links. What happened to the add button for more links

7487

5 months ago

andersontomazUp-and-Comer

asked in General Q&A

Issue with ManyChat API – GET /fb/subscriber/findBySystemField Not Returning Data for Phone Parameter

Hello,I am experiencing an issue with the ManyChat API when using the GET /fb/subscriber/findBySystemField endpoint.When I pass the phone parameter in the query, the response is always:[ { "body": { "status": "success", "data": [] }, "headers": { "date": "Fri, 31 Jan 2025 19:52:25 GMT", "content-type": "application/json; charset=UTF-8", "transfer-encoding": "chunked", "connection": "close", "strict-transport-security": "max-age=31536000; includeSubDomains; preload" }, "statusCode": 200, "statusMessage": "OK" }] I have tried using the phone number with and without the "+" sign, but the issue persists. However, if I change the parameter to email, the API returns the full contact details as expected.It is very important for this to work correctly, as I do not always have the person's email, and I need to locate them by their phone number instead.I would appreciate your assistance in resolving this issue.Looking forward to your respons

862

5 months ago

henriquearsenioChannel Explorer

asked in General Q&A

Edit name of a contact

Is there a way to edit the name of a contact in Manychat?If I create the contact, ok, I can enter the first and last name myself, but in my company, we receive contacts directly on WhatsApp, and the contacts are created automatically. I can't find the option to edit. Is there any way to do it?Thanks

4183

5 months ago

DouglasUp-and-Comer

asked in General Q&A

How can I start a new conversation on WhatsApp through the link?

How can I start a new conversation on WhatsApp through the link? I have a button on my website that took me directly to the conversation with my customer with a pre-written message, can I change this link to open this conversation in ManyChat?

694

5 months ago

justineleconteUp-and-Comer

asked in General Q&A

Add a follow-up DM after a first message that shared a link

I have an automation already tested and running: it sends a DM with a clickable link.Now I want to add a step to collect the person’s email address. Here is what it looks like (work in progress). However the message #2 does not get sent out. What did I do wrong? Note: I don’t really need the action that tags the person, but I don’t know how to send a second DM without this in between...Thanks for your help!Justine

Can someone please tell me how to add a YouTube link in an automation from a reel or post. I can do it from the templates for a DM but not from a reel or post.

Subscription Cancelled Earlier Than It Should! (Help)

This month, I’ve paid for pro as usual and the payment was successful, but after 10days the subscription has ended and Manychat is asking for renewal! I paid for pro for 30 days and my subscription is canceled just after 10 days with no clear reason. I paid a high amount for it and I don’t know what to do. This is frustrating that there is no explanation for this issue.

151

5 months ago

AurelieUp-and-Comer

posted in General Q&A

connect manychat to instagram

I created my first automation, but it’s not working. I have a Professional Business Instagram account linked to my Facebook account, but I don’t see an option to connect the tools.

572

5 months ago

Daniela nerisUp-and-Comer

asked in General Q&A

Problemas na automatização

Olá, estou começando agora com o Manychat. Não consigo de jeito algum ativar mais do que 4 automações do plano gratuito. Jã retirei todas as palavras chaves personalizadas, não estou usando nenhum recurso Pro e mesmo assim não ativa mais automações. Eles dizem que não há limite de automações e sim limite de palavras chave. Já fiz de tudo. Atualizei as permissões, apaguei, refiz o fluxo e nada. O que pode ser?

272

5 months ago

CharmaineUp-and-Comer

asked in General Q&A

keyword prompts not working

hello, i have Manychat pro and refreshed permissions BUT i typed a keyword to get some stickers (freebie) from an instagram post, i received the chat immediately to my inbox, I clicked the button to receive freebie but its saying ‘hmmm cant connect manychat?? what is this?’ Im concerned that this happens with my own automations to others! Also i checked on the instagram end in settings and permissions, thats all fine.

835

5 months ago

EBABAUp-and-Comer

asked in General Q&A

Can't create an external request - NOSENSE JSON ERROR AND A NEW STRANGE REQUIRED FIELD (TEST CONTACT))

Hi, I was just creating my first automation, on trial, but testing the pro account. I can't setup a very simple external request and I note that it shows a different required field (test contact) when comparing to some tutorials that I watched.In the upper right corner it's requiring a test contact, but I don't have a clue how to set it. But I don't see it on other users over the net.Another bizare validation is that it doesn't validate the json correctly… Even a very simple json it's gives me a strange error.{“oi”: “oi"} is not wrong… But it says Invalid JSON, not defined variables…Pls, anyone have any guess? Thank you!

59613

5 months ago

kokozUp-and-Comer

asked in General Q&A

oh my....someone please help. What is this random "contact for testing" that doesn't update when I ad contacts in the contacts section. what is this???

why would we need this and how do we bypass??

411

5 months ago

Chloe

posted in General Q&A

Error with IG on 2 accounts

I started a Many Chat account (1), added my IG page (1), then decided to create another IG account (2). I deleted the 1st IG page on MC, added my 2nd IG account, then tried to change the email. It didn’t work.So, I deleted both IG accounts, then deleted the Many Chat Account. I started my 2nd Many Chat account with another email address, tried adding my new IG account (2) and it keeps tell me that it’s linked to another account and when I look at my 2nd Manychat, it’s shows my first IG account.Clear as mud?! I don’t know how to fix the loop.

191

5 months ago

Mkwiatkowski

posted in General Q&A

Error: “something went wrong. please try again”

Any idea why this might be happening? It’s been 4 days of not being able to do a DM automation on a post.

How can I notify someone else within messanger that a chat needs attention?

Hi,I manage the technology for my business (website, punchout, and social media integrations). I am not the person that responds to customers. Our owner and social media person does.I have a quick response in messenger for “Live Chat” so the customer can signal that they want to speak with someone directly.How can I make that message notify or standout to my owner or social media person so they know that specific chat needs their attention?They do not use the ManyChat platform and wish to keep all their communication within Meta/Facebook.Thanks

392

5 months ago

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