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3874 Topics
razkoko3
razkoko3Up-and-Comer
asked in General Q&A
Feature checking - Flow id for detect duplicate in same user

I’m currently building an integration with ManyChat and need guidance on the best way to handle user-specific data when managing multiple events. Here’s my use case:I have users (guests) who may be participating in multiple events. When sending messages or guiding users into a flow, I want to ensure that each user’s context for an event is preserved without overwriting custom fields or interfering with other events.My main questions are:Can I dynamically pass custom fields (like event_id or event_name) to a flow when starting it via the ManyChat API? How can I store event-specific data for a user without overwriting fields for other events? For example, if a user is part of two events (Event A and Event B), how do I ensure the data for Event A remains intact while I send them messages for Event B? Are there best practices for using custom fields or tags in cases where users may have multiple contexts (e.g., multiple events)?I want to avoid global bot fields for this purpose since the

663
Gustavo Boregio
dan brady
dan bradyUp-and-Comer
asked in General Q&A
Basic automation error

I am unable to automate a DM as a response to a comment. Manychat appears to only want to allow me to reply to a comment, with a comment, which I don’t want. I want to automate into a DM so I can capture an email address and start a further conversation. I have gone through all the troubleshooting and tried to use chatgpt to also help troubleshoot. The only thing I can see, following the walkthrough on the troubleshooting videos for IG, is that on my personal facebook page there is no manychat connected. It’s connected on meta business suite but on the video when you are asked to switch to personal and edit the manychat connection/permissions, there is no manychat. Is the the solve & if so how do I connect it there?Thanks! 

363
dan brady
OliverDK
OliverDKChannel Explorer
asked in General Q&A
Help Needed: Issue with Generic Message Overriding My ManyChat AD Flow

Hi ManyChat community! 👋I’m trying to collect subscribers to my broadcast list through ads.I’m experiencing an issue where my ManyChat flow is not triggering correctly for users who click on my Facebook Messenger ad. Instead, they receive a generic message that I believe is overriding the intended ManyChat flow.Here’s what I’ve done so far:I’ve set up a Facebook Messenger ad and linked it to my ManyChat flow using a the “Message will be sent to customers when they click on your ads” I’ve checked Facebook’s settings, and there are no active auto-responder rules or automations on my page. ManyChat is connected to my Facebook page, and my Welcome Message and Default Reply in ManyChat are turned off. My flow works perfectly when testing the testing it on preview on facebook.Despite these efforts, users are still receiving a generic Facebook message when they click the ad, and my ManyChat flow isn’t starting as expected. Genereic message “"Hi Oliver fxxxx! Tell us how we can help you."Has

7810
seano480
lucasvenere7
lucasvenere7
asked in General Q&A
Looking for a click-to-messenger ads expert

I am building an agency that primarily supports restaurants in growing their customer base through Manychat systems, and Meta’s click to messenger ad capabilities. I am looking for an expert who is interested in this opportunity and has availability to get on a call in the next couple days. 

50
lucasvenere7
jmatt
jmattUp-and-Comer
asked in General Q&A
Facebook ads with

Hi everyone, I just set up 2 adsets in facebooks ads manager. The one for FB messenger automation seems to be working fine when I tested it, but for some reason I am not so sure about the Instagram messenger automation. I tried sending a “preview message” multiple times and it just didn’t work like I wanted it to. Can you tell me by looking at this flow , if someone types in the word “PURPOSE”, they’ll get my website link with my digital course?Here’s the setup in ads manager:    

191
jmatt
Melissa
Melissa
asked in General Q&A
Comentarios que no se activan

Hola, comunidad. Envío automatizaciones y el comentario respuesta no les está llegando a todos los que comentan, pero la automatización si se envía por DM. Alguien sabe cómo solucionarlo?

70
Melissa
martinmaximizer
martinmaximizer
asked in General Q&A
Manychat conversion attribution issue between Facebook app and Messenger app

We have recently gone live with Manychat and our shopify ecommerce store.  We are running adset campaigns through facebook and use triplewhale (and facebook ads manager) for conversion tracking.  The TLDR to this post is this: We have seen a large ROAS drop in our facebook adsets, however overall store ROAS is up.  We believe there is a break in conversion attribution with Messenger. One concern that we have is that when a user clicks on a facebook ads, then engages with the Messenger app to get the discount and Clicks on the link to Shop inside the messenger, that when they do checkout from there our systems are not able to see the passthrough of attribution from that type of shopping.Steps:1: user clicks on an add from facebook app (mobile device) and opens up an in-app browsing session to bitsy bug. (allowing our system to track that the user came through)2: they are on our website and then click on the discount code from Many Chats.  This then opens up the Messenger app.3: Once the

190
martinmaximizer
Larry
LarryUp-and-Comer
asked in General Q&A
Create a password protected flow – Manychat challenge

I am trying to create a flow on Whatsapp where to allow the user to move forward in the flow, he has to give an ID number or password. I was hoping this could be possible to do by assigning the ID / password to the user (contact) as a custom field, storing the user’s input in a separate field and then using a condition bloc to compare both but it turns out the condition bloc can’t compare fields… Any idea how to make it happen?

566
Larry
sync
sync
asked in General Q&A
Restrictions for Users in Russia

Hello, I have received this notification:Due to the new US government restrictions and export controls, Manychat will block access to our platform for users located in Russia starting August 1, 2024. These restrictions affect the provision of customer relationship management (CRM) cloud-based services to Russian legal entities and individuals.You are receiving this message because our records indicate you have been accessing Manychat from Russia.We understand the impact this may have on your operations and sincerely regret any inconvenience. If you have any questions or need assistance, please contact us at sanctions@manychat.com.Best regards,The Manychat Team. But, I am not located in Russia, I live in Serbia. Will it affects me?

2713
Marina
Manychat Team Member
KaliMini
KaliMini
asked in General Q&A
Tracking Conversion Events in Kajabi with Pixel

I have tried so many different variations of trying to track a conversion event (both button click and page load) in Kajabi using the Manychat pixel and have not had any success logging any events. I am able to log conversion events that occur during my Manychat automation and have a button click to a Kajabi website. I have copied the pixel from Manychat and pasted the pixel into the Settings - Page Scripts - Header Page Scripts. Kajabi advises “This code will be placed in the <head> section of every page. So from my understanding, the pixel should be listening for events. I’ve tried putting the event codes just about everywhere I can think of and have not received a single conversion event sent back to Manychat analytics. I’ve tried in the Checkout Settings “Add custom tracking code to monitor checkout performance” Header tracking code “This code will be placed in the <head> section of every checkout page” and in the Footer tracking code “This code will be placed at the en

281
Gustavo Boregio
Vusal
VusalUp-and-Comer
asked in General Q&A
Pause to wait for contact's reply

Good day people, I need to pause an automation, a pause between 2 actions(send whatsapp message), to wait a contact’s reply before sending second message.To be more specific, 1st message is with 2 buttons, so in case they do not use any, and text instead, so they can receive the second default message as reply. Any idea how I can do it?In general, it is strange that Manychat does not have this pause, in Smart Delay, and instead of choosing time frame, to choose for wait for reply.Many thanks,

2117
Gustavo Boregio
Aesquerra
Aesquerra
asked in General Q&A
Many Chat Pro wont recognize my Facebook business account

Newbie, technology challenged here.   My ManyChat paid Pro will not recognize my business facebook account, only my personal Instagram account. Training on building a bot and this is the first step, so as you can imagine, very frustrating when the fundamental steps as directed don’t work.  Please help.  

501
Gustavo Boregio
douglastokuno
douglastokunoUp-and-Comer
asked in General Q&A
Testing if a contact has whatsapp enabled

Hi guys, I have an integration with manychat API using make.com and in one of my automations, I use make to create a new contact (based on another system) and add the custom fields. Then I use the manychat automation to send messages to the contacts created and some conditions from the custom user fields.  The problem I’m facing now is that I don’t know how to test if the contact created has whatsapp account (when I created a contact using the api I don’t get any error if this contact doesn't have whatsapp enabled). I only know when I try to message this contact and the message is not delivered. Is there a way to test if the contact is ready to get messages so I can create other ways to contact my customers? ThanksDoug 

431
Gustavo Boregio
Hasan
HasanUp-and-Comer
asked in General Q&A
is this real?

When I close a chat and then the customer sends a message it doesn't reopen the chat! How to fix this issue? If there's a reason why this is happening so what it could be?

191
Gustavo Boregio
mexicalivibes
mexicalivibes
asked in General Q&A
I put a smart delay and messages were not sent out

Why was the messages not sent out after a small delay? and they skipped to next smart delay? 

411
rodrigo_silvano
mexicalivibes
mexicalivibes
asked in General Q&A
This pop up won't let me know update my sequence

Why does manychat put a pop up to promote their products and I can’t update my sequence.  

151
rodrigo_silvano
Muhammadrasul
MuhammadrasulUp-and-Comer
asked in General Q&A
billing

I could not raise $ 15 at the time of payment. so I had 500 contacts. but there are a lot of people who write here. so I wanted to increase the number of contacts. how can I raise?

843
rodrigo_silvano
Nail
Nail
posted in General Q&A
Automatic greeting of new subscribers

Good day. Can you tell me if it is possible to set up automatic greeting of new subscribers with a voice message?

10
Nail
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
Check Telegram channel subscription

Hi community Can I check telegram channel subscription, if yes, then how ?

1479
NickGKd
Arman Shayan
Arman ShayanChannel Explorer
asked in General Q&A
How to make Telegram Mini App

Hello, community!I want to create a mini app for Telegram. I tried to do it with PuzzleBot, but it doesn’t work with ManyChat at the same time. Could you please tell me how I can create a mini app for Telegram without disconnecting from ManyChat and without writing code?

250
Arman Shayan
sajad
sajad
asked in General Q&A
How to set up a WhatsApp chatbot in ManyChat and link it to our website via APIs?

Our team has created a ManyChat account, and we want to set up a WhatsApp chatbot for job postings so that WhatsApp users can interact with us. However, we are unsure how to get started. Could you please guide us through the necessary steps to set this up?Additionally, we need to implement APIs to send customer responses from WhatsApp to our website. How can we achieve this? Any guidance would be greatly appreciated!

990
sajad
andreab
andreabUp-and-Comer
posted in General Q&A
Buttons appear above text

Hi guys, Just built my first automation. I’m having an issue with the buttons as they appear on top of the text/question in messenger. Does anyone know why?  

101
Fabio Gaulke
luccaallen
luccaallenUp-and-Comer
asked in General Q&A
Scaling as an agency with Manychat

Hello all!I have an AI agency and in february we are bringing 50 of our clients across to Manychat. I thought it would be as simple as them adding me as an admin on the facebook page, then me adding their account to my profile on Manychat. However once I added the accounts, my 1 account with live automations started becoming much slower, some triggers stopped working etc etc. Is there a good way to do this? I want to be able to have access to see all the accounts and automations. I also want to cause as little stress as possible for the client and ideally i dont wnat them to create an account themselves or ask for their FB log-ins, but will resort to the latter if this is the only way forward. I would really appriciate any advise on this. Side note: Is there a good way to track errors etc across so many accounts? Thanks in advance, Farhan 

200
luccaallen
praneethm
praneethmUp-and-Comer
posted in General Q&A
How to disable the shortened URL

how to disable the manychat shotened url in the message  

15515
baker1992
sergiotellez1992
sergiotellez1992
asked in General Q&A
IA responds when the automation has ended

So I have my automation, and in the process the user uses AI, and when the conversation has already ended, the user sometimes inputs another question or so, and I dont know if the AI is triggered or somehting else I already try “default reply” but that solution only makes things worse cause my users have low education(that’s the way my business is), so sometimes they don’t reply pressing the buttons and so on.Also I alredy try to label them and put a contidion block so when the Automation has already started for them, they don’t get any AI messages. So it’s a rough taks  

171
Gustavo Boregio
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