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rODRIGO sACRAMENTO

asked in General Q&A

My Many don't conected with my ads manager on faceboook after the new permissions updated.

I need to connected the manychat to my ads managerAnd my instagram is connected to the facebook page, but not the manychatHelp

7 days ago

Giviko

asked in General Q&A

Whatsapp + Manychat

Hey everyone, pls help. I’m trying to connect manychat with Whatsapp. But at the and I’m getting notification that it doesn’t comply with meta policy. Pls can u help what are the solutions? What can I do?Is there any restrictions for countries or smth like that?

7 days ago

Hiasminy

asked in Manychaters em Português

Alguém que tenha mais experiência com manychat poderia me ajudar?

Estou com um problema, fiz o disparo de mensagens, ativei os principais gatilhos para isso, contratei a versão pró. Porém as mensagens não foram mais disparadas, (não sei se foi pq atingiu o limite que contratei) e ai apareceu como indisponível, porém para mim está como automações ativas. Alguém com experiência pra me dizer se quando isso acontece, significa que tenha que pagar novamente para serem ativadas, ou apagar os contatos?

7 days ago

farahamberUp-and-Comer

asked in General Q&A

Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template

Already created Facebook Ads Automation active, but doesn't appear on Ad manager as template. Already UPdated permissions but when I create a new Ads, only can see Bot Welcome and Default template message to edit. Still cannot see the name of my Facebook Ads automation created and active in Many chat

8 days ago

PatyBMUp-and-Comer

asked in Manychaters em Português

Automações a quase 1 semana sem funcionar

Olá a todos!Minhas automações em 2 contas diferentes, para responder no DM com gatilhos em mensagens em Posts, pararam de funcionar já tem praticamente 1 semana.A questão aqui, deixou simplesmente de funcionar, sem avisos, sem alterações e tudo está certo entre instagram x facebook, já segui os passos que eles indicam para resolver esses problemas a risca, mas nada resolve.Obviamente, já procurei tanto no facebook, como no instagram por avisos de qualquer suspensão ou limitação por o que seja, mas nada há.Já abri um ticket de suporte e até agora, não me respondem.Mas dia 15, eles vão lá descontar os USD 30 certamente.Alguém já passou por isso? Agradeço qualquer ajuda!

8 days ago

leandrobortolottoUp-and-Comer

asked in General Q&A

How to "force" to start automation for a specific contact (or comment)?

Hello everyone.I've been using Manychat for only 2 days. It's working well, but I found a little issue that you probably came across before.I have an automation for Instagram Comments. The automation is working nicely (at least for a few contacts). It worked for a few users and with my tests as well. But it didn't work for one contact specifically.It is for this Instagram Post (just so you can have more context): https://www.instagram.com/p/C6yDrIrsHA7/Notice that all the users received a comment + DM, but for one of the comments. The trigger didn't work for that specific contact. And I made sure that the automation was ON, etc.I would like to understand: what could have caused this, if this is a common issue, and what can I do to deal with issues like this?Plus, and most importantly, how can I "force" to start automation for that specific contact? In other words, I would like to add that contact to the automation, somehow. Is it possible?I would appreciate any comments on this.Thank y

9 days ago

Silk Skin Co

asked in General Q&A

Any Comment Flow - How to Limit Multiple Messages

Hello,I have successfully set up my any comment flow for my posts, but how do I change the settings to limit how many responses someone gets so if they comment and engage with a lot of my content they wont be sent the same message over and over again? Is there a way to put a delay so that it only sends if they have not engaged after 24-48 hours or something like that? Thanks in advance :)

9 days ago

A R T E MUp-and-Comer

asked in General Q&A

What will happen with Sponsored Messages

Hi there! What will happen with Sponsored Messages? Will it really get deprecated soon? Will it affect both Messenger and WhatsApp? Then how to follow up outside of 24hr if we want to have ongoing conversation throughout the entire CJM? Why Meta does this? On Telegram it is so nice to be able to send a message at any time. How can I achieve long-term conversations with customers that will buy like in a few months? Can someone help me with the project? "Starting June 1, 2024, we'll begin deactivating sponsored messages campaigns. By the end of June, sponsored messages will no longer be available and any active campaigns will be turned off." https://www.facebook.com/business/help/630500673789880?id=371525583593535

9 days ago

LauraMc313Up-and-Comer

asked in General Q&A

How to enable Manychat to respond to "message request" in instagram

Hi All, I’ve been using ManyChat and am starting to realize there is a slight inefficiency in the products automation. Instagram does not allow you to turn off “message request” to allow all messages into your inbox. This means that for non-followers who see my content and reply to my ads or post, their message actually goes into the “Instagram Message Request Folder” vs. my inbox so the automated response created in ManyChat does not get triggered, leaving these individuals with no follow up actions. Has anyone found a creative way to enable ManyChat automated repsonses to work for all messages both in the inbox and request? Many thanks for the insight!

9 days ago

Raquel CandeiasManychat Team Member

posted in Watercooler community chat

Hi! I'm the new Manychat's Community Manager

Hi everyone! 👋 Happy Monday! I’m excited to introduce myself: I’m Raquel, originally from Lisbon, Portugal, and now based in Amsterdam, Netherlands. I’ve recently joined Manychat as a Community Manager, working closely with Marina. I’m passionate about creating inclusive and valuable community opportunities, and I’m excited to meet all the Manychat users! In my free time, you can find me reading in a park or making ceramics in my home studio. Feel free to get in touch with me in English or Portuguese. 🤗

9 days ago

mongerkr27

asked in General Q&A

changed Instagram name

I recently changed my Instagram name but still have the same Instagram account. So my facebook is now under new name, Instagram and stan.store link. I don’t want to lose my contacts so I really don’t want to remove my Instagram. How do I change it so it will link to my new name. Example: I was lifechangeaffiliate and changed to the_kriskonnection.

10 days ago

LuizaFerreira

asked in Manychaters em Português

Não está respondendo o instagram dentro da plataforma no chat ao vivo, mando mensagem e da erro

Alguém mais já passou por isso e pode me ajudar com o que eu devo fazer? Ele está respondendo normalmente o whatsapp, mas qualquer mensagem que tentamos responder no chat ao vivo não da certo, ele simplesmente não responde. O robô no instagram está ativo, facebook também.

10 days ago

gabriel770

asked in General Q&A

need help to find Subscriber ID

hello everyone, i use make to send message confirmation message after client making payment in my chatbot whatsapp.but i have a probleme, i need to find the Subscriber ID in make i get this processus : webhook paypal => find subscribers by custom field = > send message but i have 2 error in make i test all id user its not working that the error in make : in make in the case subscriber id i put in all this : {{user_id}}{{14.custom_fields[].id}}{{14.subscribed}}{{14.id}}{{1.payer_id}}{{wa_id}}{{subscribed}}{{1.recurring_payment_id}} in manychat i take a step action set custom field and in the value i put all this : {{user_id}}{{wa_id}}{{subscribed}}if some one have solution BIG THANKS YOU !ps. i know how to see the id from one contact but i need dynamic id when all new clients pay is send the message confirmation

10 days ago

moha gyad

asked in General Q&A

message not sent to comments

helloi have a problem in Automationslike on comment workreplay on comment workbut message on comment (not work)how to resolve this problem ??

10 days ago

Ineui

asked in General Q&A

How can I set up automatic replies for Instagram direct messages (DMs)? (not from post comment or story comment)

Hello Manychat Community!I'm in search of an automatic setting for replying to Instagram DMs. I've come across templates that reply to DMs prompted by my story, but I'm interested in skipping the step of posting a story to receive DMs and instead send my desired messages directly.I would appreciate your thoughts and insights in the comments below 👇

10 days ago

mattpqe

asked in Manychaters em Português

Manychat não responde a todos no instagram

Bom dia a todos, notei ontem que meu manychat não responde a todos que comentaram no meu post a palavra chave. Algumas pessoas ele respondeu e outras não. Verifiquei e as pessoas que não respondeu, tinham o perfil aberto e dava para enviar mensagem. A keyword estava correta. Acontece com mais alguém? como posso resolver?

10 days ago

HealthyAmbitions

asked in General Q&A

Do I need 2 Manychat accounts

I signed up for Manychat Pro with my Instagram account. Do I have to pay for a 2nd Pro account for my Facebook account? When I went to connect the Facebook account, it sent me to the purchase screen again

10 days ago

RPMIRO

asked in Manychaters em Português

Automação pra anuncios pagos

Eu tenho uma pergunta sobre automação com o ManyChat. Alguns meses atrás, eu tinha uma automação que funcionava, mas apenas organicamente; se eu rodasse um anúncio pago com ela, a automação não funcionava. Eu entendo que isso já não é mais um problema, correto? Eu quero saber como criar uma automação que funcione tanto organicamente quanto com anúncios pagos. Eu preciso configurar duas automações separadas? Uma para orgânico e outra para pago? Posso usar a mesma palavra-chave como gatilho para ambos? Você poderia me enviar um guia passo a passo?

10 days ago

RPMIRO

asked in General Q&A

Automation for ads

I have a question about automation with ManyChat. A few months ago, I had an automation that worked, but only organically; if I ran a paid ad with it, the automation wouldn't work. I understand that this is no longer an issue, correct? I want to know how to create an automation that works both organically and with paid ads. Do I need to set up two separate automations? One for organic and another for paid? Can I use the same keyword as a trigger for both? Could you please send me a step-by-step guide?

10 days ago

tgreen88Up-and-Comer

asked in General Q&A

user sends a message dm trigger not working

i created a dm trigger flow and it’s not working even with the test or setting it live. the comments to dms trigger works but the dm trigger doesnt work. i even used the template they suggested any idea how to get it to fire off?

10 days ago

mharr

asked in General Q&A

Automation Not Triggering in DM

I was on a trail version and upgraded to pro. I then created an DM automation for IG but when i try to the keyword, the trigger doesnt happen. I also put the automation live but still no luck. My IG page is private but that shouldnt be the reason, right?

10 days ago

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