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General Q&A

Any questions you have about using Manychat.

  • 3,308 Topics
  • 6,734 Replies
3309 Topics
Cavantv_
Cavantv_
asked in General Q&A
Help! Automation stops after trigger

I recently hit a glitch in the system. My automations were running just fine and one day my account disconnected. I reconnected the account, however this is happening. My key word automations will start, but then after the lead clicks on the button, the second message (for all automations) will NOT send. Has this happened to anyone, and if it has, what have you done to resolve this issue? Thanks, Cavan

80
Cavantv_
samar
samarChannel Explorer
asked in General Q&A
User Replies Not Saving in Custom Field

I am building an AI agent for upselling. In the AI step, I am saving user replies in a custom field, as shown in the screenshot. However, I am facing an issue—user replies are not being saved in the custom field, but AI responses are. How can I fix this and ensure user replies are saved instead of AI response ?

80
samar
Mohd18
Mohd18
asked in General Q&A
Whatsapp - Automated Response not being delivered to contacts although they are showing in livechat Manychat

I setup Whataspp automation where it seems working fine in Many Chat live chat where all conversation shows fine, however in the contact devices nothing shows there but the messages he initiated ,given that in the contact messages sent shown with two ticks.

30
Mohd18
studiotenfour.co
studiotenfour.coUp-and-Comer
asked in General Q&A
Instagram Comment to DM Automation not working for most accounts

Update: I am currently in touch with ManyChat’s helpdesk to see if they could fix this issue. Currently they are trying to gather more information and example to investigate. Will keep this post updated time-to-time for everyone’s benefit! :) --- Hi everyone! I’ve been trying out ManyChat for a few days now and am currently on my 2-weeks trial of the Pro version. I’m using it primarily to automate Instagram DMs and it’s feature with Instagram as a form of Data Collection (To collect basic info for sign-ups). Primarily I’m focusing on triggering account DMs when they comment to my post / reel as well as replies to my IG Stories. I’ve created my automation flow for an upcoming post and story, linking it to my brand account. I did a test on one of my current post using my personal and back-up accounts and it seemed that they are working just fine as intended. So I thought its ready to go Live for my new IG Post and Story - like hooray isn’t it? But guess what - as soon as I posted and tri

2538
brendanaw
Sr. Chaves
Sr. Chaves
asked in General Q&A
WhatsApp automation stopped responding to my customers.

My automation for WhatsApp appears to be responding, but the person sending the message does not get any responses. Minha automação para WhatsApp parece estar respondendo, mas a pessoa que envia a mensagem não recebe nenhuma resposta.

130
Sr. Chaves
Vítor Afonso
Vítor AfonsoUp-and-Comer
asked in General Q&A
Whatsapp not working!!

Hi everyone, how are you? I'm experiencing some issues with the WhatsApp connection on Manychat. In the Live Chat, it shows that the messages are being sent to the lead, and everything seems to be fine with the Manychat connection. The problem is that, in reality, the messages sent by Manychat are not being delivered to the lead's WhatsApp, as I’ll show in the screenshots below:

120
Vítor Afonso
NovaFinance360
NovaFinance360Up-and-Comer
asked in General Q&A
How can I see the conversations started with sendFlow?

I’m starting the WhatsApp conversations sending a flow to subscribers. That flow is sending a template message. The problem is when I enter the Live Chat, I don’t see any conversation started, and I can’t review what the users responded. Is there a workaround for that? Thank you.

294
rogerioaraujo
Vítor Afonso
Vítor AfonsoUp-and-Comer
posted in General Q&A
Is there any solution for Whatsapp Audio in Default Reply?

https://community.manychat.com/ideas/audio-handling-for-user-input-default-reply-986/index2.html This thread is talking exactly about my problem. Im trying to recieve audio as a user input WITHOUT using the Wait for Response set to File type. I want it to recieve as a link in “last_user_input” or something like that, Is there a solution or any workaround? Thank you!

482
Germán Rupérez
KiremitSnapchat
KiremitSnapchatUp-and-Comer
asked in General Q&A
Manychat the right fit for use case?

We are working with a city to implement a chatbot for WhatsApp, Instagram, Facebook, and their website. The bot should not only provide information but also allow users to fill out forms directly within the chat. We need a centralized platform to manage these forms, which the bot can trigger based on user requests. For example, if someone wants to apply for a fishing license, the bot should open the relevant form within the chat, the user fills it out, submits it, and the city receives the data for further processing. The key requirement is that users stay within the platform (WhatsApp, Instagram, etc.) rather than being redirected to an external form like Typeform. Now as far as the knowledge system goes this can easily be integrated into the flow I suppose. We need to find a way to sync their database with a vector database like supabase or Pinecone but that I guess can easily be integrated. But regarding the rest: Can Manychat fulfill this? Thanks in advance and greetings from Germa

173
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Still needing urgent help please.

Hi, I'm setting up an email marketing campaign using sequences, but I'm confused about how the timing works. I understand the "schedule" feature, which lets me specify when emails are sent. However, when I add a new sequence message (e.g., "Sequence Message 2"), it's asking me to set a trigger for when the message should be sent. I thought the schedule already controlled this, so I’m not sure what to do. Can you clarify how to set this up correctly? I dont want the “when” trigger box to be there but it cant be deleted?

142
Graghoul
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
Setting up an email marketing campaign

Hi, Im trying to set up an email marketing campaign using sequences (i think thats where i should be doing it). I understand the “schedule” feature well- using this to schedule when emails are sent out. The problem is every time im adding a new “sequence message” ie- “sequence message 2”, it asks me to set a trigger for “WHEN” the message is sent. I dont know how to set this up because i thought that the “schedule” option already alows me to spcify when the email is being sent out. Thanks for the help in advance.

347
Graghoul
A
AmitShemlaUp-and-Comer
asked in General Q&A
How to Dynamically Display an Array as Telegram Buttons

Hey,Does anyone know how to display an array (text type) as buttons in Telegram? For example, this is the response I receive: I managed to save all the curtains in the contact's database, and so far, everything is working great.Now, I want to give the user a button in Telegram for "Green Curtain" and another button for "blue curtain" (this should dynamically change based on the received response). Does anyone know a way to do this? { "status": "success", "response": { "curtains": [ "Green curtains", "blue curtains" ] } }

264
Alex zach
rogeliorpf
rogeliorpf
asked in General Q&A
Can't receive messages on whatsapp number after successfully connected

Hi guys, my whatsapp number is not working at all. I cant receive any messages from anyone, I dont know what happened… Everything was working correctly and now all of a sudden I cant receive messages… I’ve tried sending a message from my phone to the number and I only get one checkmark… Ani ideas?

70
rogeliorpf
Padrebless
PadreblessUp-and-Comer
asked in General Q&A
Issues with non followers receiving automated DM

A non follower commented a keyword to receive a message with two buttons. On my end the message shows sent but on their end they just received an empty message because they first had to accept receiving a message from my account since they do not follow me. So essentially the automated message doesn’t reach them after they accept my message request. Is there anyway to fix this?

1763
angelahow
Gaurav - The PMF Guy
Gaurav - The PMF Guy
asked in General Q&A
My account doesn't get connected with Manychat even after subscription.

Hi team, I’m not able to connect my Instagram account as it always keeps asking me to request access but then I’m not getting any request for approval. Have tried everything and the support team is unresponsive.

110
Gaurav - The PMF Guy
gottoshopalot
gottoshopalotUp-and-Comer
asked in General Q&A
automations randomly stopped working

I changed my Facebook passwords a few days ago. After that my automations stopped working. I refreshed permissions. They appear to be alive, but none are working. I signed out, signed in disabled and enabled still not working.

191
Gustavo Boregio
Arthur29
Arthur29
asked in General Q&A
This template works!

Hi! I have started using manychat and I have built a Instagram template that would make appointments and when testing, everything worked until I have sent message to the test account to which manychat and its template was linked . That message would have triggered the template to work, however I didn't get the message I wanted, I got " This template works!", each time I have sent message. I really don't know why it has happened. I would appreciate if someone could help me with that problem

582
Gustavo Boregio
Swedishalexa
Swedishalexa
asked in General Q&A
Error 400 Session Invalid - How to solve??

Hey, this is the first time Im using Manychat. I tried to connect my Instagram account but the screen gets fully black with an error text “400 session invalid”. I tried to connect my instagram account both from a PC and mobile but I still get the same error. Does anyone know how to solve it?

911
Gustavo Boregio
KerryM
KerryM
posted in General Q&A
Smart Delay isn't Delaying

I am new to ManyChat and have built a few automations (Instagram Comments). I have inserted a Smart Delay after sending a message with the link to a free eBook, I’d like to have a short delay and then send them a follow up message that says thanks for joining our community … I have inserted a smart delay of 10 seconds … but the bot does’t delay sending the follow up mesage. Scratch this question … I figured it out

90
KerryM
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
my mobile devices will not update and i can not use the application. it only works on desktop. Has anyone else had this issue?

I frequently use Manychat on my mobile devices but i have not be able to use them because it says they need to be updated. The application just go into a loop and doesn’t allow me to update. Is anyone else having this issue?

202
Interiortrend_inc
JulioHerrmann
JulioHerrmann
asked in General Q&A
Sending photos and files via suggestions on iPhone App

I would like to send photos and videos straight from the Photo App in iphone, as you can do for whatsapp or many other apps. This is important because I have many payment receipts I have to send to my clients. With Whatsapp, I could send it easily, but through manychat I have to download it, open the app, find it on my phone files and then send it. Is there a way I can add Mnaychat shortcut there?

90
JulioHerrmann
immunoman
immunoman
asked in General Q&A
Coupon Code

I need a coupon code to upgrade from Manychat trial to Pro. Can anyone tell me what code to use?

251
Gustavo Boregio
Graghoul
GraghoulUp-and-Comer
asked in General Q&A
setting up  SPF, DKIM, DMARC for email campaign deliverability. 

I need Help setting up SPF, DKIM, DMARC for email campaign deliverability. My emails is through GoDaddy but DNS is managed through squarespace. How do I do this? Ive already set up SPF as best I can But am not sure if its even right. Thank you in advance!

243
Graghoul
samar
samarChannel Explorer
asked in General Q&A
Automating Payments with Stripe Integration in ManyChat

Currently payment is handled manually by giving out different payment options (CashApp, PayPal, Venmo) but i want bot sends a Stripe payment link for the selected service. Once the user completes payment, Stripe automatically confirms the transaction. The bot notifies the team and moves the client forward to scheduling. How can i achieve this?

8112
Gustavo Boregio
Stavml
StavmlUp-and-Comer
asked in General Q&A
Passing Data to an Array-Type Custom Field via

I am integrating ManyChat with Make.com and using the "Make an Action" module to update an Array-type Custom Field . However, I am unsure about the correct data format to pass into the field. Here’s my scenario: I retrieve multiple order IDs for a subscriber. I need to store them in an Array-type Custom Field using the "Make an Action" module in ManyChat. When I pass the values as a comma-separated string or a JSON array, I get an error. Could you please clarify:✅ What is the expected data format for an array in the "Make an Action" module? ✅ Does ManyChat require a stringified JSON array (e.g., "[\"#1133\", \"#1053\"]"), or does it automatically parse a comma-separated string? ✅ Are there any additional settings or steps required to store multiple values correctly in an Array-type CUF? I appreciate your guidance on this and look forward to your response!

161
Gustavo Boregio
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