General Q&A

I have keywords configured for comments that ask about value, for example.And I've configured several different texts so that ManyChat responds with a different text for each comment.I noticed that it's sending a default text for all comments, and this text isn't even configured in the automation.This is the text: "I sent you a message!"Anyone else having this problem?

Hello, when I send a message or automation to my customers through live chat, it doesn’t get delivered. Also, my account still appears as pending. How long does it usually take for the status to change to connected or something similar?   

I have tried everything I’ve been able to think of to solve this issue, but when I try to set up an automation I get this error message: Couldn't create automation. Try again later.I reached out to support yesterday and still no response. This morning, I tried again, and for whatever reason, it worked. But now, this evening, it’s back to giving me the same error message. Anyone know what could be causing this and how to fix it? TIA!

I have switched to a paid account, but the automation “say hi to new followers” still does not work despite having refreshed my authorizations with instagram account, disabled/enabled the automation.it is marked as live but don’t understand why on all new followers it does not work. it had worked for several weeks under free account, I have checked on many other issues on this forum to ensure I did not miss anything. may you please help me?  

Im working on the “say hi to new followers” automation for one of my client to get a lot of chat started.this is the logic i would like to have.new follower → wait 27 minutes to seems real human → opening message → if they respond they will get a vocal message and it is working. if contact hasn’t engaged they should get a fup message but it doesnt work.Can you help me?  

When I had my free trial it worked fine, but now that I am a Pro user it isn’t working anymore. Please advise on how to fix this. I tried the delay and then removing the delay and still no luck.  

I am unable to upgrade my manychat from the current pack to Business… please help.. when i press get business it just refers me to the main dashboard..  

Hi! I have several automations set to send info if someone comments with the word “plan” or “plans” but it’s sending people who comment “plant”. How do I fix that?

Hi everyone,I’m experiencing a specific issue with the Instagram Follow to DM automation in ManyChat.Context:This automation was working normallyAfter I edited only the message text, it stopped triggeringSince then, no message is sent to new followersWhat I’ve already tried:Disabling and re-enabling the automationDeleting and recreating the flow from scratchDisconnecting and reconnecting Instagram in ManyChatCreating a brand new Follow to DM automationChecking permissions and account statusCurrent situation:The automation shows as activeNo messages are sent to new followersAll other Instagram automations are working normally (comment to DM, story replies, keywords, etc.)Questions:Does the Follow to DM trigger depend on a specific Meta permission?Can editing the message cause the permission to be revoked?Is there any way to fully reset or revalidate this trigger?

I can’t seem to complete adding my Instagram account to ManyChat.  Here are the steps.When I log in, I get the screen notifying me that I have not added any accounts to it, yet.I click to add a new account, then I get this and I select Instagram. On the next screen I click “Connect Via Meta”I log in with InstagramI enter in my Instagram credentials

I am new and cannot get human support since I will not pay for something Im not sure if it will work.   I set up a Say Hi to new users, and that works fine.  When I set up an Key Word Trigger automation no luck.  I went the AI route to fix and have all items correct in the set up.  I must be doing something wrong.  Can anyone help?

Since yesterday, I've been having a problem with Instagram disconnecting and reconnecting, and messages that used to load are now not loading. In addition, I added automation to Messenger, and now I don't know if it's a meta or manychat issue, but suddenly some regional settings changed, I have a different business site, and I can't reply to customers. Can anyone help or know what I can do, what's going on?

HiI Is anyone else having issues with IG DM automations? My automations aren’t new, so not sure why the DMs or automated messages aren’t being sent. Thank you! 

How can i make sure that after I send the opening message to a new follower without many chat automatically sending a message to the lead saying “Automation powered by @manychat” This kills the personal point of the message

For some reason OPEN AI WILL NOT RESPOND TO MY TRIGGER WORDS I SET UP EVERYTHING RIGHT AND DID TEST.  Yes I did publish both n8n and many chat and when I go to Instagram to test I get no response 

I want to create a rule in automatizations but i dont see where i can create that, i was searching and it looks i have to activate rules but i dont know where, can you help me please 

Does anyone know if this is fixed yet?  My automation was set up and working fine for a bit but then stopped.  I spoke to an agent who told me it was a problem being worked on but no updates?? Can anyone shed any light please?

Hi Guys, Im Currently using Pro.I want to Upgrade to Business, but on website, i cant make it. anyone has the same problem?

I have a technical issue. I can't see my accounts/FB Page that i already own and manage before.. Is there any glitch or error? Also there is no automation running on my Meta Ads.Thank you.

Hi! I’ve been using Manychat for 2 weeks now and suddenly new automations are not working. I tried refreshing Instagram connection, but new automations still don’t work. All the previous ones do, however I am not able to create any new that is working. All seems fine in Manychat console but when I comment a keyword, no message is delievered. I double-checked keyword spelling and it should work on every post and reel. Any ideas what is the problem here?

I created an automation to send links in dm after commenting a certain word on reels. It works perfectly fine when someone comments organic but it doesnt work on reels that are promoted.  What is the solution to this issue?

So I set up a Manychat campaign to support a Messenger Ad I set up on Meta.  To my surprise, instead of my reader getting the Manychat, Meta sent their own generic message (which contradicts my ad) and of course they Unsubscribed. I tried to disable it but Meta wont allow me to. Manychat is basically obsolete unless I can fix this. Any suggestions?

Hey i am facing this issue for a couple of days.I have Pro plan My BM is verified connected my phone number successfully Please help me out with this.  

my process is as follow: I have a bunch of automation that are comment to dm, I duplicate the automation and attach it to my latest post,I have done that for the last couple of years from the app on my phone and never had an issue, but over the last couple of days as I click edit, update the automation to attach it to the new post, it gets created but doesn't go live. I have no way of bringing it live unless I use my laptop which is a giant pain as I have one reel/post going up every day and I’m currently not working so need to be managing it from my phone, any advice on whats going on? is there an update I’m unaware of? Ive refreshed permissions, logged in and out etc 

Hi! Manychat has stopped replying to people commenting on my posts with any word (no specific keyword is assigned, I have it set to any word) It no longer replies, or sends the automated DM after.  ❌ “Say Hi to New Followers” automation is not triggering ❌ Instagram Comments automations are not triggering This happens across all relevant flows that were working properly before Additional details: The Instagram account is connected and shows as connected in ManyChat I have refreshed the permissions No changes were made recently to the flows No errors are shown in the flows themselves The issue started suddenly and affects all Instagram entry points This is blocking lead collection and client communication, so it’s business-critical.Could you please check: