General Q&A

quiero usar many chat para que toma los pedidos que se reciben por whatsapp,  quiero que se sepa toda la carta , con los ingredientes y precio, estoy en la version pro pero no puedo esa integracion

I tried to send my broadcast to all my Facebook dm but the broadcast was just sent to 15% of them it allows me to send it to the rest if I wait for an hour. any ideas why this is happening and how can I avoid it?

Olá! Estou com uma dificuldade recorrente, diariamente varios leads não recebem o fluxo da automação, mesmo digitando exatamente alguma das palavras-gatilho. Alguém consegue me dar uma luz sobre o que poderia ser?

Hi! I have some colleagues who have this option to send automatic messages to new followers.It doesn't appear in my account.. Can anyone help me?  

The problem is the Meta. They are changing a lot of things. Call for a support in metabusiness suite, look for a chat icon in menu , and starts from there. Explain the issues with manychat handover protocol, they are migrating for a new kind of Conversation routing - in your business settings you gonna see that Integrations option has this option. this icon 

Buttons are not working on messenger, and havent been for the past 3-4 hours. Buttons still appear, but when a users clicks the button, the automations behind them do not fire. This has gone from working perfectly → not working at all.This is occuring over multiple accounts + for my collegues too on accounts im not linked to. I have tried all the troubleshooting steps and its still not working. I submitted a critical ticket 2 hours ago but still havent recieved any word back. The manychat status page doesnt indicate this issue is know.Can this please be flagged and fixed ASAP. It is critially impacting my business

First off, I love this tool, it has transformed how I work. I understand things don’t always work, that’s tech. But what we need you to do, is communicate instead of going silent. As customers, we need to be kept aware of what is happening, even if you don’t fully know yet. Otherwise we waste out own time trying to fix something that is beyond our control. Please communicate openly.Sam

sending messages. The first message in a flow gets delivered, but then nothing else continues.I’ve already checked all the connections (both from Facebook and ManyChat), rewrote and reactivated the journeys, but nothing has changed.This issue is really hurting my campaigns and I’m losing leads because of it.Please, if any of the ManyChat team members or experienced users can look into this or guide me, I’d be so grateful. I really need urgent help. 

Hi, I would like to know the purpose of Skip button in Data collection block for Date&Time. I am new to Manychat and was facing an issue with the Skip button which appears with the Date and Time button.I idea is that the user books an appointment with Date and Time button and after selecting the date and time the user will be asked further details which are in the flow. But when the user selects the Skip button instead of Date and Time, the flow continues. I want the flow to be closed if the user use Skip button. Any suggestions on how to implement this?And also there is no option to remove or hide the Skip button or text. What could be the options?

For some reason, it’s not working when people are clicking send me the link? Is there something wrong with my flow?I tried using the AUTO-DM links when replying to comments and that didn’t work either? Thanks!

What are the best ways to use the contacts that i have from a few weeks ago, Is there any way i can send those people new msg or a new promotion that i have now ?

Hey there.I am having an issue where the messages sent by ManyChats automation are appearing in my whatsapp for businnes as “Waiting for message” and it is not letting me see the messages. It goes as far as even some automation messages not getting sent at all. I have double and triple checked my Meta for Business account and I don’t see any issues leading me to believe that the issue lies there. May I get some help?    

Recently, I interacted with a ManyChat automation that asked for my name, and after I replied, the bot started talking to me using that name — like a nickname. I’d love to learn how to set up that same feature in my own automation.Do I need to use ManyChat AI for that, or can it be done in ManyChat Pro?If there’s a tutorial or blog post explaining this step by step, please share the link!

The Follow to DM-Automation is correctly installed though nothing is happening. I know it is a beta, but at least give us some context. Does anybody have any advice? Nothing seems to be working.Thank you!

I’m running into a major issue where buttons are not working and I’m also not able to send people through an automation to “fix” the issue.

I registered for the Instagram Summit and received a calendar reminder with the link. However, when I click on the link and enter my email address, it says my email is not found. I have tried all 3 of the email accounts I use for personal or business use just to be sure, but none of them are working. I double checked my card statement, and I was definitely charged for the event. That and receiving the calendar invite with the link let me know that I did indeed register. I’m not sure why it’s not letting me in :( Any suggestions?? 

I’m in the USA but I get the ‘TikTok doesn’t have Manychat for your country yet, but we’ll keep you updated’. Huh? As far as I can see, it is available in the usa. I’m not on a VPN, just to anticipate that question.

My instagram automations are suddenly not working though i am a pro user of manychat.It was working whole day yesterday but since last night, nothing is working.When people are commenting on my reel , they get an opening DM but when they click on “Send me the link”, nothing happens after that.

https://www.facebook.com/settings/?tab=advanced_messagingnow when i try setup the handover protocol is disabled and i receive the message “Handover Protocol is disabled while we migrate to Conversation Routing.” - i don't know more what to do. :(

I would like to use automation for a post, which would require the follower to provide their email address, but it seems that this is a mandatory requirement. Let me explain:It seems that the user is forced to send me their email address in order to receive something in return.In automations, I would like the email request to the follower not to be mandatory or, in any case, to be optional, even if something is provided in return.Because it seems that the flow is:DM from the followerEmail request to receive the link or tool.Am I missing something?

Boa tarde, pessoal. Acordei com esse erro hoje: “Acesso Denied”.Aconteceu no meu Manychat e no de 3 amigos. Alguém sabe informar o motivo desse erro e como fazer a correção?Good afternoon, everyone. I woke up to this error today: 'Access Denied.'It happened on my Manychat and on three friends' accounts. Does anyone know what causes this error and how to fix it?

My rules that triggers automations when i add tags to users stopped working 1-2 hours ago Refreshed permissions and everything, its only when tags are applied to contacts. Something is not working properly

Hey everyone,Is anyone else having this issue lately?My flow worked perfectly before:1️⃣ User comments “skills”2️⃣ They get a DM asking to reply “cypher”3️⃣ When they reply “cypher,” the flow should continueNow nothing happens after they reply.If I reply “cypher” myself, the next message appears — but it still says the user isn’t following me (even though they are).I already refreshed permissions 3 times, nothing changes.I’m getting 50+ DMs per hour stuck like this, it’s chaos.Anyone else seeing this bug or found a fix?

Hello,I’m having a persistent issue reconnecting my Facebook and Instagram accounts to my ManyChat workspace, and I’d like to ask for your assistance.Here’s the situation in detail: I have one main Facebook account that manages two Facebook Pages. Each Page is connected to its own Instagram account. Previously, all of these profiles were successfully connected to ManyChat — everything worked perfectly. ManyChat was responding to new user messages and automations via AI functions without any problems. However, a few days ago, when I tried to run an ad campaign and connect a partner app to my Facebook Ads, ManyChat didn’t appear in the list of available partner integrations. I thought it might be an authorization issue, so I decided to reconnect everything as I did before.Today, I followed all the standard steps, but it didn’t help.According to the troubleshooting instructions from ManyChat, I also tried the following: Completely disconnecting and reconnecting ManyChat to Facebook.

I’m in the process of setting up a new Facebook ad, but the automation I configured earlier doesn’t seem to be functioning. Could you please check what might be causing the issue?