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General Q&A

Any questions you have about using Manychat.

  • 3,147 Topics
  • 6,329 Replies
3148 Topics
FinishlineMotors
FinishlineMotors
posted in General Q&A
Manychat App is not Primary receiver in your Facebook page settings

Primary receiver for handover protocol is set for many chat but I keep on getting a message  “Manychat App is not Primary receiver in your Facebook page settings” help please

580
FinishlineMotors
AMPubBook
AMPubBookUp-and-Comer
asked in General Q&A
take the advice of new account, but a hit a road block

Hi!Taking the advice of making new account. I was at the website. I did click Instagram because that was my intentions. It did stated click on Facebook. After a few clicks and fill in the necessary blank spaces? It stated “Would you like to Create a new Facebook Page?” I am trying to have a new account and it will be connected to Instagram professionals. Also, at the top left side on the main page. I hit “New Account”. It went through the same clicks and fill in blank space. It ask the same questions. May I have the Facebook page that I currently have it connected to my Instagram professional? It seems that not having many accounts is manageable? Yes, I am just starting. Something comes up, it will be different. Can that be possible? Any response will be appreciated.

201
Amein Eskinder
jchancel
jchancel
asked in General Q&A
FB Messenger subscription: Sending weekly message via Smart Delay?

Once a messenger user subscribes to one of my lists,  I want to send them a weekly DM with some automated content.Can a looping smart delay automation be used to achieve this goal?  Is there a better way to achieve weekly DM goal in an automated fashion?

561
Marcin Baćko
Midhun l
Midhun l
asked in General Q&A
is what's app available on free plan forever?

Hi, I just wanted to know if the WhatsApp connection is available on free plan. I could able to connect but I found one this below 30 days passes from the moment of successful phone number This means I have to upgrade to a paid After 30 days of connection 

150
Midhun l
Marcin Baćko
Marcin BaćkoMessage Musketeer
published in General Q&A
FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

46830
Marcin Baćko
AMPubBook
AMPubBookUp-and-Comer
asked in General Q&A
Have a new account in ManyChat

Hi!I was off from ManyChat in a few weeks ago, I think. At the moment, I need to sign back in. On “Setting”, it said the date Feb. 25 it over? I need to sign back in. Also, in a different Title entirely from the previous account. How can I start doing this? Any response is very much appreciated.

371
Marcin Baćko
jmonkarsh
jmonkarsh
asked in General Q&A
Question about follow trigger

I saw someone who had a trigger where whenever someone new follows it’ll trigger an automation. How can I use that trigger? I can’t seem to find it on the list

1301
Marcin Baćko
joaodadin
joaodadin
asked in General Q&A
manychat does not work when the bot is connected in more than one place

Pessoal, estou precisando de uma grande ajuda, desculpe o inglês não correto, sou do Brasil.Eu uso o manychat para o telegram e o mesmo bot que eu conecto no manychat eu também uso no channel help, sempre fiz assim em outras contas.Porem peguei uma conta de um cliente novo, que eu instalo o bot no manychat, e o manychat funciona perfeitamente, porem ao colocar o mesmo bot no channelhelp, o meu manychat para de funcionar na mesma hora, ja aconteceu com alguem ? tem como resolver? as minhas outras contas no manychat que tem o bot nos 2 lugares ainda funcionam normalmente, estou precisando muito ajustar isso !Se alguem puder me auxiliar agradeço muito. 

330
joaodadin
MarkB
MarkB
asked in General Q&A
Instagram isn’t appearing anywhere

Instagram isn’t appearing anywhere on my options even though it says its connected.. All of the help pages are outdated and don’t show anything the same way that I see it when I pull up instagram or facebook.   Is there ANY kind of live support.. Pretty shocking that the help is awful with no live chat support…… Should I disconnect and reconnect all my accounts?

472
Joren Wouters
alex ashen
alex ashen
asked in General Q&A
my dashboard looks different to others. No keywords section

hi, I  seem to have a differnt dashboard. I have pro, but i dont seem to have keywords. Can anyone help?

481
Joren Wouters
Mauricio
Mauricio
asked in General Q&A
Automations running at the same time - free account

Hello.I did some basic automations (user comments on a post and I send a link by direct), but I can only activate 3 at the same time, when I activate others it says that the trigger is not enabled, and then I enter the automation and try to enable the trigger , it keeps asking to subscribe to the paid plan. I thought that in the free account I could have unlimited simultaneous automations...

1430
Mauricio
Steffie
Steffie
asked in General Q&A
going live

Hi everybody I have manage to make an automatisation for my facebook, I clic the live button and its blue but when I try it on my facebook (orsomeone else) the automatisation wont start.Is it because I am still in trial version of manychat? thanks a lot, Steffie :)

160
Steffie
Atibumbalati
Atibumbalati
asked in General Q&A
No Message .. only respond to comments

is it possible with ManyChat to avoid sending a direct message but to only use it as a bot to respond to comments on posts?

640
Atibumbalati
duduapelao
duduapelao
asked in General Q&A
Connect official Whatsapp API in Manychat

Hello, nice to meet you, my name is Eduardo.I would like guidance on connecting the official WhatsApp API with ManyChat, I already have a permanent Meta Developer API and I would like to connect it here. If you send an article, video or can send it here, thank you!   

410
duduapelao
Enrico Carotenuto
Enrico Carotenuto
asked in General Q&A
Instagram reply on MY COMMENT under any post or reel

Hi there, I have setup an automation triggered by a “specific word” comment on any post or reel on my Instagram.So far so good. It works.But when a user replies with that specific word to a comment of mine under the post,(appearing as - @myaccount “WORD”) the automation doesn’t start.Is it possible to solve? 

440
Enrico Carotenuto
kiki
kiki
asked in General Q&A
not working for unfollowed people

I'm using Manychat Pro and it's weirdly not sending, especially to subscribers who haven't followed me. It sends to people who are following each other, but... Please help me

160
kiki
Ekaterina Ostroukhova
Ekaterina Ostroukhova
asked in General Q&A
Mathematic operations with variables

Hi!Is it possible to make basic Mathematic operations with variables? (like +,-, etc.)

311
Joren Wouters
Ekaterina Ostroukhova
Ekaterina Ostroukhova
asked in General Q&A
Two or more Telegram bots on one account

Hi!Can I have two Telegram bots on one account?

2701
Joren Wouters
Mariaaldanac1
Mariaaldanac1
asked in General Q&A
Whatsapp Number

Can I connect 2 wahtsapp numbers into 1 manychat account? I need to evacuate the infromation from one number to a new one, but i dont want to miss my information and contacts.So meanwhile i migrate from one number to the other, i would like to know if its possible to have 2 numbers.

5491
Joren Wouters
S
silicudaChat Surfer
asked in General Q&A
How to remove Send Message #2?

I was not able to publish the above chat flow unless I added “Send Message #2” in there (TEXT + BUTTON).I want users to arrive, then click the Opt In Box, then goto Message #1.How can I do that?  Now the user has to click too much which in my opinion is not a great user experience.Thanks

2311
Joren Wouters
yurifellipe
yurifellipe
asked in General Q&A
several cliklabe links

how do i add several CLICKABLE links in a single body of text in the automatic reply for instagram? 

2011
Joren Wouters
Nico Lorenzon
Nico Lorenzon
asked in General Q&A
Automation of comments with included DM

Hello everyone, I want to ask you how can I automate my reel comments with a keyword, because I have more than 5k and the manychat only answered 150, why can it be?

321
Joren Wouters
S
silicudaChat Surfer
asked in General Q&A
ERROR "Choose the first message for Messenger channel to setup Facebook Ads"

How to solve this error? “Choose the first message for Messenger channel to setup Facebook Ads” Not a single result when I search google, or many chat documents for this problem.  Flow looks like this:  

2581
Joren Wouters
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