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General Q&A

Any questions you have about using Manychat.

  • 3,543 Topics
  • 7,360 Replies
3544 Topics
stylinbysarah
stylinbysarah
asked in General Q&A
duplicated automation on app not saved properly on desktop

I duplicated an automation last night and selected “next post,” intending to use it for my scheduled post from this morning.The first message sent I checked was sending the links from the automation it was duplicated from. Upon checking the automation on my MC mobile app (iphone), it was correct.Upon logging in on a desktop browser the links were NOT correct.   It did not correct itself until I selected “edit automation” then it corrected itself without me changing or editing anything.This has happened SEVERAL times and I’m only now realizing there is a discrepancy between an automation duplicated and saved on the mobile app and what is actually saved in the system. 

400
stylinbysarah
agenciajbmanychat
agenciajbmanychat
asked in General Q&A
The bot won't retry quick reply

I had configure a twice retry on the quick reply if the customer don’t choose one of the quick replies. But it ain’t retrying.When i tested from manychat to my facebook it works as it supposed to, retrying twice if contact dont use the quick replies.But when i live test it from a facebook ads it won’t retry. picture one shows how the configuration was donepicture two shows how it works when i’m testing from the manychat to my facebook chat (which works just fine)picture three shows how it works when im live testing it from a facebook ads, which doesn’t do the retry on the quick reply    

240
agenciajbmanychat
justwyllian
justwyllian
asked in General Q&A
Tag who opens Broadcast

Hello, I’d like to know if there’s a way to tag who opens a WhatsApp broadcast? Because I want to send another broadcasst just to openers. Any ideas?

70
justwyllian
AWG
AWGUp-and-Comer
asked in General Q&A
Full message is not being sent

i didnt go over the character limit. in fact i still have 70 left however when i tested it, only half of my message is actually being sent before the link is suddenly there…… i need this fixed ASAP

1614
Zabdi
Ismail
IsmailUp-and-Comer
asked in General Q&A
Automatically going from free trial to pro plan

Hello, I used ManyChat for an account once to automate comments replies with a free trial. Then I forgot about the feature. Today I got billed $95. Is there a chance I can get the money back, because I really haven’t been using the website anymore. If you can, please check my history of usage. Please help.

811
Gustavo Boregio
yan
yan
asked in General Q&A
Erro na automação do whatsApp nos primeiros passos

Pessoal, já estou dias tentando conectar meu WhatsApp no manychat para realizar uma automação, porém acontece um erro relácionado a verificação, acusando que n tem como conectar pq n estavao conseguindo verificar a conta, mesmo ela já estando verificada. Entrei em contato com o suporte, mandei foto, vídeo e tal, aí eles me disseram que vão ver o que está acontecendo de errado, já que a conta está mesmo verificada. Por fim, o suporte não me retornou.Já pesquisei em diversos foruns, sites, vídeos brasileiros e estrangeiros e não abtive sucesso. Alguem tem ideia do que pode ser ? 

531
vicine criativa
josuealfonso
josuealfonsoUp-and-Comer
asked in General Q&A
It doesnt appear all the conversations

The automation seems to be functioning correctly in the business suite, yet not all conversations are appearing in the live chat panel, even when the 'all conversations' tab is selected. Is anyone else experiencing this issue?

652
yanz08
Obadah
Obadah
asked in General Q&A
Broadcast

how can i send one message to all subscribers in my bot in manychat pro in messenger ?

480
Obadah
Ziva Meditation
Ziva Meditation
asked in General Q&A
Setting up an Automation for an IG live

I am setting up a flow for an upcoming IG live so that we can send users who comment the keyword our affiliate link where they can sign up. However, I am unable to add a photo in the “comment reply” box where I want to include a message, photo, and link. I have done this in the past but multiple flows were involved, and this one is very simple so it’s just one automation. Am I missing something? In the other flows where I was able to do this it was labeled as a “send within a 24h window” and that let’s me add a photo, but when I press set live it tells me I need to change it to a “comment reply” where I can’t seem to add a photo,

381
Freelancer Rakib
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Request for Advanced ManyChat Learning Opportunity and Internship

Hello everyone! I hope you are all doing well 😊I'm interested in learning ManyChat at an advanced level. Could anyone assist me with that?Additionally, I'm seeking an opportunity to intern alongside someone in the field. I am willing to work for free. Would anyone be open to having me join their team?Thanks in advance!

50
AwaisToor
BossyBlack1
BossyBlack1
asked in General Q&A
help 2 separate accounts can they be merged

I have some how created to separate manychat accounts 1 for facbook and one for instagram. when i try to delete 1 of them it says if i remove it i wont be able to use it again with manychat. is there a way to merge them? i dont want to loose my page or what can i do. i dont need to pay for two separate accounts i dont think 

852
MessieJoeMedia
Elambharathi
ElambharathiChat Surfer
asked in General Q&A
Message to users in messenger whose last interaction was over 1 year

Is there any way in manychat to engage users whose last interaction was more than 1 year ago ? There is an option to send messages to users outside the 24 hour window using Paid Broadcasts. But, using that, I am not able to send messages to users whose last interaction was more than one year.

1432
Elambharathi
guzz
guzz
asked in General Q&A
Posso creare due flow con un profilo di prova gratuita?

Posso creare due flow con un profilo di prova gratuita?

80
guzz
PeterPan
PeterPan
asked in General Q&A
Going From Bad to Worse (If possible)

Well, not only that the messages in the flow appear repeated on my test IG account, the flow is not working at all.The flow should ask for three values to make calculations, it asks for the first one and then it jumps to the last message showing me the results (wich are obviously wrong)…Don’t know what to do with this thing and frankly, very frustrated with the outcome.

160
PeterPan
Brigham
Brigham
asked in General Q&A
ManyChat Pxiel

Hello I am in need of help 😄. I have been having difficulties installing the manychat pixel for a few days now.  I installed the base pixel on all pages funnel and installed the below script for the custom conversion event on the page I want it to fire on.   Is there something wrong with the script below that would be causing my issue?  <!-- Conversion Event --><script type="text/javascript">window.addEventListener('load', function () {window.MC_PIXEL.fireLogConversionEvent('rewards_welcome_offer_reservation_booked');}) ;</script>

490
Brigham
theflavioni
theflavioniUp-and-Comer
asked in General Q&A
Sent the second answer without waiting...

Hello. I have an Instagram bot. But i have a little Problem. The Bot is not waiting for the first answer and sent immediately the second bot answer. so the person get the wrong answer. you know where the problem is? 

381
theflavioni
JZN
JZN
asked in General Q&A
where I find approval to access connection to Instagram

Please HelpI'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram.Please help

6070
JZN
ty3854
ty3854
asked in General Q&A
Instagram messages

hello.I have a question about Instagram Live messages.Is there any way to send a message to someone who never started a conversation with you?It seems like you can only chat with people you've already had a conversation with.

160
ty3854
CourtneyMonetRandolph
CourtneyMonetRandolphUp-and-Comer
asked in General Q&A
How to create a Yes/No flow

Hey manyChat Family, I am stuck on how to have the client click yes or no and then create where the flow goes after they provide an answer. I appreciate any help. We are asking the client would they like to book a hair appointment YES or NO. Best,Court

1472
CourtneyMonetRandolph
Harrison
Harrison
asked in General Q&A
'Next Post Or Reel' does not trigger and comments on post disappear

'Next Post Or Reel' no longer works for me and I have to manually assign the  post to the automation once I’ve posted     I am having an issue where comments on my posts are empty even when people comment Refresh permissions have not worked for me. Are there any alternatives? 

2540
Harrison
Stanley
StanleyUp-and-Comer
asked in General Q&A
Anyone able to access the tutorials? Look what i am getting, am I the only one with this challenge?

 

993
Marina
Manychat Team Member
Xata11
Xata11
asked in General Q&A
Contacts deleted billing

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  If I go for the Pro version and I have upto 3k contact, and I deleted 1k contact.Will i be charged for the 3k contact or I will be charged for 2k contacts since i have deleted 1k contacts already.

1020
Xata11
fitpratt
fitprattUp-and-Comer
posted in General Q&A
Unable to see some comments

I am unable to see some comments on my reel which I linked to Manychatplease help me

2116
jrpower
Nataliemurray
NataliemurrayUp-and-Comer
asked in General Q&A
IG automation working soiradically

I set up a DM automation that stipulates that when people comments the word “ready” on a particularly post, it’s supposed to give them one of three responses under their commented and then it’s supposed to send them a DM It worked for a few times, and then it stopped working So I went into the platform and saw that somehow it was turned off, so I turned it back on And then it worked one more time, and then it stopped working again What am I doing wrong?

130
Nataliemurray
Dican
DicanUp-and-Comer
asked in General Q&A
queue message problem

Hello!Im having problems with the next flow:Using the next example: what service do you offer and where are you located?In the example are two non related questions and I need them to be answered.So I came up with this:I created a flow (cuantificar preguntas) that reads the whole text to separates, store and organice the questions in variables (1st question, 2dn question, 3rd question). Afer that I created a flow (responder pregunta) where it analizes the first question and classifies it to give the correct answer. After that,  the flow “cola de mensaje” starts, where it deletes the first question and if there’s a second or third message it will move them upwards (2nd to 1st and 3rd to second). After moving up the questions in the queue the flow “responder pregunta” should start again and keep looping until there’s no more questions to answer. Here lies my problem:It does organize and answer the first question (and deletes its afterwards) and moves up the second question to the first o

301
Gustavo Boregio
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