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General Q&A

Any questions you have about using Manychat.

  • 4,245 Topics
  • 9,216 Replies
4245 Topics
Niamh
Niamh
asked in General Q&A
Comment Trigger

Hi, Can anyone tell me is there a limit the to number of comments a trigger will respond to before it stops. We had a post that did extremely well with over 400 comments but the trigger seems to have stopped working once it hit about 300 comments on the post. Any help appreciated.

260
Niamh
joziel
jozielUp-and-Comer
asked in General Q&A
não entrega toda a mensagem

meu manychat não está mostrando toda a mensagem ao cliente, ele mostra uma parte apenas da mensagem, olhem o anexo pra vco~es verem, alguem pode por favor me ajudar? 

795
Gustavo Boregio
Vivian Kuo
Vivian KuoUp-and-Comer
asked in General Q&A
Instagram Automations stopped working?

When users comment on my post or reels, I can’t send the whole message to them.It just shows up as the first line and the link. 

1074
Vivian Kuo
growth-unhacked
growth-unhacked
asked in General Q&A
How to create a widget for Web

I understand I can create a widget for my web that opens on Meta Messenger. Where in my Manychat dashboard can I find this option? I can see the chatbot and widget in settings, but not an option to create  one. 

7041
Gustavo Boregio
Natascha
Natascha
asked in General Q&A
Turn off instagram automation

Hello everyone,I have set up an automation on Manychat so that Dms on Instagram are answered automatically. But the answer will be given to every further message, even if we are already actively in contact. I want to turn off the automation and don't know how. Can someone help me?Thank you and best regards Natasha//Hallo zusammen,ich habe bei Manychat eine Automatisierung eingerichtet, dass Dms bei Instagram automatisch beantwortet werden. Aber die Antwort erfolgt auf jede weitere Nachricht, auch wenn wir bereits aktiv im Kontakt sind. Ich möchte die Automatisierung abstellen und weiß nicht wie. Kann mir jemand helfen?danke und liebe Grüße Natascha  

1430
Natascha
lin
lin
asked in General Q&A
autodistribution of leads does not work

I cannot configure auto-distribution of leads between managers, everything is configured as specified but it does not work correctly, what is the problem?

70
lin
Azimbek
Azimbek
asked in General Q&A
My messages are sent as abbreviations, what should I do?

 

272
Raquel C
Manychat Team Member
Sonya Maree Kok
Sonya Maree KokUp-and-Comer
asked in General Q&A
How do you stop a subscription to an account you no longer have access too.

Hi therew I am having issues with accessing my old account as I had to start a new facebook and instagram account. I basically created a new account so I could resolve my old account. I’m still being charged a mthly fee and can’t stop it. I also invested thousands of dollars for a workflow I can no longer access. I would like support with this thank you. I’ve sent manychat emails and no reply. I’m not sure what else I can do. Its like there is no one to contact for support. Would love your suggestions. Thanks in advance.

210
Sonya Maree Kok
sebo0005
sebo0005
asked in General Q&A
Two Manychat-accounts, first account not reachable, second is help-account

Hello, I have a Manychat account with the email address: "sebastian.boettger.obis@outlook.de" and I cannot log into my Manychat account with this email address. A workflow has been set up in the account and I can no longer access it and make settings. There are also costs involved. I canceled the account via email before the trail period expired and it wasn't implemented. What can I currently do to log into the account again? And where can I effectively request that the timely termination be implemented? I have currently created a second account to describe the problem. Please show me how I can solve the problem. Kind regards, Sebastian

251
Sonya Maree Kok
Anastasiia Hut
Anastasiia Hut
asked in General Q&A
Manychat AI without Inbox ?

Hi, Can I use Manychat AI without Inbox for 100 $ ?I have paide for Manychat AI 29$ but in my bill there is Inbox for 100 $ per mounth, which turned out to be a surprise for me, and I cannot unsubscribe from it.

171
Gustavo Boregio
Rosehayes
RosehayesUp-and-Comer
asked in General Q&A
new format

Hi All, so with the new format, I don’t know how to use the regular feature of linking to automated responses - I’ve used Manychat hundreds of times but am baffled by the new page and format! Help!

70
Rosehayes
kareem2002
kareem2002
asked in General Q&A
Can't use actions section In instgram response

when i send my request to try set a custom field i use the same request in document and request manage to fail 

80
kareem2002
abdoulayebakayoko
abdoulayebakayoko
asked in General Q&A
Display Issue with Multiple Choices in WhatsApp via ManyChat

I created my chatbot on VoiceFlow, and I used ManyChat to deploy this chatbot on WhatsApp. However, in my automation, I am unable to see the response choices created in VoiceFlow in the bot's conversations. I really need help to fully utilize the potential of my chatbot.

390
abdoulayebakayoko
jarrah
jarrah
asked in General Q&A
I want to know whether the conversation has been closed or stopped. A message is sent to close the conversation, and when the customer responds to WhatsApp, it starts again.

I want to know whether the conversation has been closed or stopped. A message is sent to close the conversation, and when the customer responds to WhatsApp, it starts again.

780
jarrah
Fitter with Tevs
Fitter with Tevs
asked in General Q&A
Connecting to secondary facebook page instead of main page

No matter ow many times I tried to change it, Many chat will only show my secondary Facebook page (which has minimal followers) and not my main Facebook profile. It's really frustrating snd means I have not been able to use Many chat at all.

41618
vanshb
fadiladitya
fadiladitya
asked in General Q&A
My subscription is only $15, why am I being charged $25?

My subscription is only $15, why am I being charged $25?

560
fadiladitya
ortaem
ortaem
asked in General Q&A
Money is cut off from the account I don't use

As Pro, I haven't actively use, there is a deduction from my account that I cannot activate every month and I cannot solve it.How can I solve this situation? 

281
jkakius
jkakius
jkakiusChat Surfer
posted in General Q&A
membership deduction

Why there was an attempt of double double payment of membership??? And this membership didn't seek my consent before the transaction was done.Instead should have given reminders for payment option. 

110
jkakius
TugaOutlet
TugaOutlet
asked in General Q&A
WhatsApp Connection to ManyChat

I already have the Business Suite API in Ads Manager, however, no Approved or Disapproved status appears. What to do? I know the Facebook Business account is not verified. Then, when trying to connect my number to ManyChat, I am asked to create another Business API instead of using the existing one. 

70
TugaOutlet
Linnea
Linnea
asked in General Q&A
Having Alot of problems trying to connect new account? it has a lot of errors .

Id like to connect my new Insta account but it just keeps telling mr refresh permissions, I do that than it says Server isn’t feeling well. Id really lie to use the Dm automation to grow my email list. Can anyone help me 

270
Linnea
Bosslady
Bosslady
asked in General Q&A
Create Comment Automations for IG went away

The option to create comment automation for IG went away. I just made a payment but I’m approaching my contacts limit. Is this why? Also I have a pro account, how do I prevent this from Happening? 

130
Bosslady
TheZMR
TheZMRUp-and-Comer
asked in General Q&A
Monthly reminder for unredeemed offers

Hi All,We have a restaurant and use manychat to run an offers campaign with four offers linked to a lead magnet ad on facebook. It’s a great system and works really well…. BUT…. many customers try to redeem the same offer over and over again and can’t remember which one they have already used.We want to set a monthly reminder of which offers each user can still use.I’m not sure how best to do this though, whether or how to use an array, or whether it’s possible with googlesheets and lookups.Each offer has a unique tag so we can track who has redeemed which offer and prevent more than one redemption of the same offer.Help would be appreciated.

411
TheZMR
IvonnePA
IvonnePAUp-and-Comer
asked in General Q&A
TEAM NOT ABLE TO OPEN CHATS

Hi! can someone help? My team can see but not open and continue conversations in the livechat, I already checked them as live chat agent 

140
IvonnePA
TABMan
TABManUp-and-Comer
asked in General Q&A
Conditions With Email Fields Don't Work For My Flow.

Subject: Issue with Email Validation Condition Not Working Properly Hello Community,I'm experiencing an issue with email validation in ManyChat that I can't seem to resolve. Here’s the setup and problem:Setup:1. Email Collection Block:   - User input type is set to email.   - The email is saved to the default system field for email.   - Retry is set to 0.2. Condition Block (immediately after the Email Collection Block):   - Condition 1: Email contains "@".   - Condition 2: Email contains ".com".   - Set to match “all” of the following conditions (meaning both conditions must be true).3. Flow Paths:   - True Path: If both conditions are met, it triggers a Zap to send the user a message.   - False Path: If any condition is not met, it sends an error message stating that the email doesn't look valid.Problem:Despite the setup, the flow proceeds as if the email is valid even when it clearly isn't. For example, typing just the letter "L" still triggers the Zap to send the user a message, byp

2924
TABMan
anywhereofficedad
anywhereofficedad
asked in General Q&A
instagram help

Hi. Newbie here. I have pro trial. Everything seemed to work yesterday. My instagram bot messages are cut off. Just first line, no first name and link below. Messenger works perfect. I reset permissions. Please help. Frustrated.   

482
Vanessa Eden
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