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General Q&A

Any questions you have about using Manychat.

  • 3,546 Topics
  • 7,365 Replies
3547 Topics
oliver2k20
oliver2k20
asked in General Q&A
My automation isn't working

Today i have created an automation that when someone comment any word on my Facebook ads post it should send a DM and reply the comment but like 7 people have commented and the automation did nothing, what i’m doing wrong? this is my flow: https://manychat.com/flowPlayerPage?share_hash=140318359171540_550386aa81e6c85ff0fdf1ba8c604a1ce30c7fa0 PS: i’m new in Manychat

952
Digitalmateus
bruna_cncabral
bruna_cncabral
asked in General Q&A
I setup my automation and it's not working

I setup my automation and it's not working.What should I do?I already update the permissions and create news automations, but nothing is working. 

221
Digitalmateus
Haru
HaruUp-and-Comer
asked in General Q&A
Moving Custom Fields in ManyChat

Hi there,I would like to know if it is possible to move custom fields freely in ManyChat.For example, I have 5 custom fields in the following order:A B C D EI would like to move E from position 5 to position 1, so the order becomes:E A B C DI would appreciate any information or guidance you can provide on this matter.Thank you in advance for your help.

507
Gustavo Boregio
Saleh.1st
Saleh.1st
asked in General Q&A
unfollow messages

Send messages to unfollowers to come back 

160
Saleh.1st
Nooizer
NooizerUp-and-Comer
asked in General Q&A
Private channel telegram bot

I have a problem adding a bot to a private broadcast channel on Telegram. The issue is that the bot is added as an administrator with all the permissions, but it's unable to invoke the /start command in the broadcast channel chat.I wanted to add my private bot to my private broadcast channel to create a whitelist for the bot.

13686
Nooizer
Interiortrend_inc
Interiortrend_incUp-and-Comer
asked in General Q&A
Facebook integration failures

I am having an issue connecting my Facebook to my Instagram campaigns. My account says they are connected but none of my auto responses ever work on Facebook but they work 100% on Instagram is there any secrets here? I’d love some advice.

250
Interiortrend_inc
OCH
OCH
asked in General Q&A
Instagram Events Error

My automation is no longer working. I have edited the text of the message and comments but it’s still not working. 

110
OCH
Thesommerhome
Thesommerhome
asked in General Q&A
How do I switch Facebook accounts associated with Manychat?

Hi there!  When I signed up for  Manychat, my personal Facebook page was attached to my Instagram account.  So, my login on Manychat was my personal Facebook page, but automations would go out to my Instagram business page.  I now have a business Facebook page, and today I switched over my Instagram account to be attached to my business Facebook page.  Unfortunately, now my Manychat account is still linked to my personal Facebook page and no automations are going out to Instagram.  I need to somehow redirect Manychat to my new Facebook business page and I’m seeing no way to do this with exception of deleting and starting over.  It won’t let me add the Instagram page, because it is already attached.  Help!  And thank you!

3620
Thesommerhome
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a copy text button?

there’s a flow that i’d like to give the visitor the ability to copy text with a click of a button -- is this feature available? 

921
Gustavo Boregio
Mariano San Juan
Mariano San JuanUp-and-Comer
asked in General Q&A
Trigger Error - Instagram automation!

Hey!I cannot turn on my automation. It says that I need at least one inmediate reply to the first message.  Don’t know how to implement this. As far as I understood, I have already included a inmediate reply:Can anyone help me please?Thanks

1262
Mariano San Juan
mcjim
mcjimUp-and-Comer
asked in General Q&A
is there a user star review input feature?

Looks like there isn’t this feature, would love to be able to have users give feedback by clicking from 1-5 stars on their experience, then have conditions trigger depending on the # of stars the users input. For example if 1-3 stars, different conditions, if 4-5 stars, a different condition is triggered.

314
mcjim
NicolasFonseca
NicolasFonseca
asked in General Q&A
Problem with Whastapp broadcast

Hey, guys! I'm trying to set up a live broadcast. (I've already created the template and set up the segmentation through tags.) I can start the broadcast, but none of the messages are getting delivered.Am I doing something wrong?

190
NicolasFonseca
whiemann
whiemann
asked in General Q&A
Contacts are not displayed

Perhaps one of you has an answer for me.    In the contacts I see that 75 contacts have been added to a sequence by a comment, but when I click on the contacts, only 20 are displayed.  Can anyone tell me why this is?     Thank you very much

400
whiemann
Katealeks
Katealeks
asked in General Q&A
Trial version of the pro for 14 days

Hi! I took a trial subscription for 14 days for $ 0, but in the description of the subscription below there is a bill for $ 25, it turns out that you will need to pay for the subscription? Thanks for the answer!

1030
Katealeks
smbg86
smbg86
asked in General Q&A
Question about answers with chatgpt

I have followed the instructions to connect with chatgpt, but when I make the flow to obtain information from a question with chatgpt it does not respond and the only thing that comes out is the following {{cuf_10753275}}, what does it mean?

341
Gustavo Boregio
VHH3211
VHH3211Up-and-Comer
asked in General Q&A
Under Contact Threshold - Widget Disabled

Hi, Our account is well under the 1,000 contact threshold on the Free Account, but the app will not let me activate a new automation.  I am setting it up the same way I did the first few that published with no problem.Responding to a specific IG post or reel. 3 random responses. 1 button/link to the appropriate URL. It allows me to save this trigger, but then when I hit “set live” it disables the trigger. When I try to activate it, it gives me the notice that the widget can’t be used on a free account. We have less than 50 contacts as we just started to implement ManyChat last week.  Insights appreciated. Thank you!  

522
jessicapenalver
aliso
alisoUp-and-Comer
asked in General Q&A
deleteing contacts !!!

i want to know what happens if i use Delete Contact Action in manychatis it deleting the user from my instagram?or its just deleting the user from my manychat contacts and has nothing to do with my instagram account?any side effects by deleting contacts in manychat? 

11242
aliso
douglasnoga
douglasnoga
asked in General Q&A
Problem with Instagram connection

Hello everyone.I'm having trouble connecting Manychat to my Instagram account. I think I must have done something wrong, now whenever I click on my account to add to Manychat, the following response appears: "Your request has been sent. please ask owner of Manychat account with this page to approve your request”.The thing is, no field for approval appears within Manychat. I have already created, deleted, and created a Manychat account again, but it persists. No problem with Facebook Page, just with Instagram. Does anyone know what I can do?!-->

970
douglasnoga
yoesisa
yoesisa
asked in General Q&A
The Instagram account does not appear even though it was already connected.

Hello, I wonder if anyone has gone through this. I have a client's Instagram account that was previously connected to another Manychat account. They unsubscribed the Instagram account so that I can connect it to my Manychat account. I already made the connection, the instagram account shows up as connected in the option that says. Choose an Instagram account you want to connect to Manychat. However, it does not appear in the list of accounts for me to be able to choose it and start working with it. I have updated the accounts, refreshed again and connected all my accounts from Facebook and nothing happens. does anyone know how I can fix this problem?

1071
Digitalmateus
samuell
samuell
posted in General Q&A
¿POR QUE EN MANY CHAT NO APARECEN LAS PUBLICACIONES QUE DESEO AUTOMATIZAR?

¿POR QUE EN MANY CHAT NO APARECEN LAS PUBLICACIONES QUE DESEO AUTOMATIZAR?

350
samuell
chan
chan
asked in General Q&A
I paid for pro but certain account automation comments, DMs are not working.

I have 4 accounts and one of them, my main account, doesn't have the DM auto-send and auto-reply features working. I watched the troubleshooting video provided by Manichat and deleted cookies, but it didn't work. I understand if the automation doesn't work for all accounts, but I don't understand why only the main account doesn't work. It's been weeks and still no resolution. Please help me

270
chan
purich
purich
asked in General Q&A
Issue with Facebook Messenger it shows ACT:: error code or something

I’m using automation with Facebook Messenger and get triggered when receive a keyword (response with keyword button). It always show some code like “ACT::3b0c021f34d03b4477e59f045afd1d45”, “ACT::71f598dfd2dbf5844d6572d70f511807”. How can I fix this not to show. 

270
purich
DropStart
DropStart
asked in General Q&A
o Manychat se Marca na Automação

No começo da automação o Manychat fica marcando o seu perfil como resolver isto?

110
DropStart
Juan AGR
Juan AGR
asked in General Q&A
Who needs Meta Business Verification? Me, my client, both?

Hello guys! New to this great world of chatbots! So I am starting some pilots on chatbots and I have a possible job around the corner but I have an important question related to the Meta Business Verification process: So I asked chatgpt, read lots of forums and also saw lots of videos but I can’t seem to find an answer as to WHO needs to have the Meta Business Verification if I am going to be an “agency” that creates the bot and manages the marketing HSM, etc. of other clients.  I understand that my agency needs to have the Meta Business Verification, but does my client needs that too? My client already has a Facebook page, IG and will have a Whatsapp number that will have each a similar chatbot but I will create and manage them. Do they need the Meta Verification? What are the workarounds if they also need to have it?  

740
Juan AGR
Christiane Baier
Christiane Baier
asked in General Q&A
Timeout about onboarding - Phonenumber doesnt gone

My onboarding-Process runs. My Daily business to. At some Time i came back to Manychat and would like make the next steps for onboarding. But: The number was inside Manychat…I doesnt know the next steps. What ca i Do?Many ThanksChristiane from Germany 

80
Christiane Baier
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