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General Q&A

Any questions you have about using Manychat.

  • 3,442 Topics
  • 7,074 Replies
3443 Topics
teamhayes
teamhayesUp-and-Comer
asked in General Q&A
Can't see my flows

Hi there. I am currently unable to see the chat flows that I have built. When I go to view or edit my automations, I cannot see any of the nodes or boxes, everything is blank. However the automations are still working on IG and FB. I have refreshed permissions, restarted my computer, logged out, refreshed my internet, all multiple times without any change. Any suggestions? 

512
teamhayes
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
is Instagram campaign possible?

Hi, is it possible to send our sInstagram subscribers mass sales campaign?Or is it only possible in messenger? thanks a lot!!

60
ultimateautomations
Sean
Sean
posted in General Q&A
Would like to propose Manychat to client

Good day, I’m Sean from a branding agency based in Malaysia, I’m looking to get in contact with Manychat sales team as I would like to propose this feature to my client over in Malaysia. My email is seanloke@brandtales.net

171
Gustavo Boregio
Sami Mahin
Sami MahinChannel Explorer
asked in General Q&A
Instgram DM List feature

I had the Instagram DM list feature enabled for one of my accounts and have a little over 1k people subscribed to my list. Am I still able to send a broadcast to them through the Instagram app instead of Manychat?Also I’m not able to create a broadcasr channel on Instagram app and was wondering if this is because I have the DM List feature enabled on Manychat?

1011
Gustavo Boregio
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
AGENCY question. Giving your client access to manychat?

Hi there peeps!We want our clients to be able to use their support resources and access the “live chat” function so they can give support in all their channels at once.But we don’t really want them to be able to access all our automatizations and the rest of the “behind the scenes” work we do for obvious reasons.Is that possible to do?

981
Gustavo Boregio
Travconn
Travconn
asked in General Q&A
Streamline flow for Keyword/Comment replies with multiple keyword

Still new to Manychat so I’m still confused on how to organize flows. We have flows for keyword DMs with these codes but what if they comment on the post? If I create a User Comments on your Post with all these keywords and details, how can I arrange to make sure that the correct detail is sent using the correct keyword? Any help is appreciated been racking my brains for an hour or so.  

330
Travconn
Shammie
ShammieUp-and-Comer
asked in General Q&A
Patreon compatibility?

Does Manychat work with Patreon?

425
Gustavo Boregio
pasape
pasapeUp-and-Comer
asked in General Q&A
Instagram quota sending MD after comments.

Hello, I would like to know the rate of sending messages by manychat on instagram, when we use the automation of comments on a post. I see that it is sending slow and it would be nice to know the number of posts per hour or per day.Thank you.

231
pasape
Baki
Baki
asked in General Q&A
Manychat and Facebook reel

Hi, is there possibility to setup manychat workflow for facebook reels? I cant find reels when I want to setup Comment ➡️ Message reply automation. Thank you in advance.

2701
Digitalmateus
laurbrittduh
laurbrittduh
asked in General Q&A
Posts don't appear on ManyChat

Hey guys, I’m using the free version of manychat as all I care to do is send users specific links after commenting a specific keyword on specific posts.Strangely, only my first 9 instagram posts appear to choose from and none of my recent posts. Any ideas why? Thanks!

1671
Digitalmateus
nouvenglish
nouvenglishUp-and-Comer
asked in General Q&A
I use the auto reply function, but comments stop on Instagram too often.

I use the auto reply function, but comments stop on Instagram too often.Many comments are coming up on Manichat's automatic reply, so it's frozen quicklyI want you to talk to Instagram or Facebook so that comments running with the Manichat function are not suspended.

270
nouvenglish
piersblinco
piersblinco
asked in General Q&A
keyword conversation

Ok this might be simple… i want to build a massive automation that starts with a keyword, i have worked that out, but i want to ask the user a question like “where are you from” they answer “USA” and because “USA” is the keyword it fires off the next part of the message.from there i can build everything out, i just seem to be stuck with this bit…I would love any help cheers

191
Gustavo Boregio
ultimateautomations
ultimateautomationsUp-and-Comer
asked in General Q&A
Testing the conversation starters

Hi, I am building my Instagram bot now and I want to keep testing the conversation starters on live.So I go through my personal account to the business account on which I am building, but once I initiated the conversation starters once, I can’t trigger them again. How do I reset the conversation so I can go through the starters again?

521
Gustavo Boregio
doviha
dovihaUp-and-Comer
asked in General Q&A
Lack of success in the link button

When I create a link button in WhatsApp bot, it is not displayed to the client.In the simulation, by the way, it is shown, but not to the client.Does anyone know how to solve this?

292
doviha
Rebecca Dillon
Rebecca DillonUp-and-Comer
asked in General Q&A
How to follow up with your audience.

Hi, I was wondering if there is a way to send out an email to everyone who has commented on my past posts to get my recipes? I’d love to send a message to them or email notifying them of my recipe ebook launch for them to get the early bird price. Trying to figure out the easiest way to do that. Thanks! 

605
Digitalmateus
Leon Bonifacio
Leon Bonifacio
asked in General Q&A
Conta Exclida.

Preciso de ajuda, meu perfil do facebook foi excluído e a pagina que conectei o Manychat também foi excluída. Com isso perdi meu acesso a conta do manychat pro, criei uma nova e não consigo conectar meu Instagram e não consigo cancelar a antiga e parar o pagamento. Alguém pode me AJUDAR?

431
Digitalmateus
jadtouma
jadtouma
asked in General Q&A
Is there a way to automate dms for an old instagram post?

Is there a way to automate dms for an old instagram post?

2261
Digitalmateus
igorvensko
igorvensko
asked in General Q&A
Automation not working. What am I doing wrong?

I create simple automation. Comment with word “Figma” to all posts and reels and get unswer with text and button. Press Live and nothing works. What am I doing wrong?  

13010
AAJ
carnar
carnar
asked in General Q&A
How to print New line character from Bot Fields

Hey there! I would like to save the working hours in a bot field to print it when the user needs it.I would like to structure that message📍 Branch office 1🕗 Monday to Saturday 8am to 10pm📍 Branch office 2🕗 Monday to Saturday 8am to 10pm… (The idea is store this value dynamically to avoid update this message from the Flow )How can I print the new line character?When I save the value “\n“ Manychat escape it for “\\n” and print it in this way.

110
carnar
hdelaurent
hdelaurent
asked in General Q&A
How do I enable a trigger that is disabled?

How do I enable a trigger that is disabled?  I only have 3 contacts because I am just trying to figure it out.

800
hdelaurent
Tanishq28
Tanishq28Up-and-Comer
asked in General Q&A
Big Problemo! Pls help!

HI! i’ve been having this issue where anyone who messages me will get this reply, do you happen to know how to fix this?

271
Digitalmateus
Jimmy Leung
Jimmy Leung
asked in General Q&A
The Json Funuction does not exist from my end

I have been using Many Chat with the Json function for 2 year. I always copied and pasted my old files that have Json function. Now I am making a new account for another page, but the Json function does not exit anymore but replaced but another function below: This funtcion does not allow me to make an Ad that contains both Facebook and IG posting at the same time. Now I have to create 2 automations, one for FB and one for IG, and do the Ad seperately for both platforms.Can anyone help me to fix it? Thanks a lot

840
Jimmy Leung
andreibarabas
andreibarabasUp-and-Comer
asked in General Q&A
ManyChat & Gorgias

Hi, we want to use ManyChat for IG automations and our CX team uses Gorgias to respond to any live support that pass through the automation. We selected ManyChat as the “Default routing app” in FB Page → settings → New Pages Experience → Conversation routing (see screenshot)We initially thought this is enough, as we were seeing the tickets open in Gorgias, but it seems whenever we try to actually respond to the tickets in Gorgias, we get this error This issue appeared since we selected ManyChat as the default routing app, and we tried reconnecting both platforms, but still the same issue

2245
andreibarabas
Mara
Mara
asked in General Q&A
why wont it oublish?

I click activate and then publish, but it won’t publish. What am I doing wrong. This never happened before?

20
Mara
jferra
jferra
asked in General Q&A
HubSpot Form Submission

Hello, Trying to add a form submission action via the hubspot integration. Everything is hooked up on both hubspot and manychat. I’ve also tried refreshing permissions, and completely removing the integration and adding it back again. I’m manually entering the form ID, and the form will populate and let me match fields. When I save it and go back to the form submission action, the form is no longer there. I’ve tested myself and it does look like nothing is getting sent to HubSpot. Screenshots below: After manually entering the form id, it populates.After saving, and going back to that same action, everything is gone. Any ideas? Is the integration just not working as it should? 

480
jferra
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