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General Q&A

Any questions you have about using Manychat.

3,383 Topics
6,926 Replies

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3384 Topics

Hey there, I was trying to update my payment information and it kept telling me that the card was declined. I know there are funds in there. Has anyone else ran into this problem, if so, how did you fix it?

1271

1 year ago

EdwinaUp-and-Comer

asked in General Q&A

How do I capture and email to then send to zapier to add to emsil list?

I am trying to set up a flow and I would like to capture email addresses that are then automated to send to my kajabi email list. I’ve attached a screenshot of the actions I’ve added but on testing Manychat isn’t capturing the email. Any suggestions and insights would be appreciated.

2854

1 year ago

Interiortrend_incUp-and-Comer

asked in General Q&A

Wrong format issue

Has anyone received a message that says that the keyword cannot be downloaded because it’s in the wrong format? I tried to delete the app as others have stated that will fix the issue, but have been unable to resolve it. Has anyone had this experience before, and has a Solution.

Hello Everybody how can we create a Qr Code I can see it in the tutorial vidéo but I cant find the option in my growth tools thankssssss

Cadastrei meu whatsapp corretamente no manychat com chip novo. Fiz um plano de assinatura com pacotes de internet, mas depois ficou aparecendo no topo que meu saldo é insuficiente. Mas se tenho um plano certamente não preciso ficar colocando saldo. veja a foto.Será que não aceita planos de assinatura?

Error in connecting an automation

Hey everyone, I am currently trying to activate an automation to do the following, Comment > then DM and conversation but it keeps saying my trigger needs to be comments, And then another error. I am so thrown off adding screenshots for errors I am receiving. TIA for any help or suggestions.

broadcasts for instagram

Hello! How can I creat broadcasts for instagram and send outside 24 hour window? Or how can I get many chat pro for instagram? I have many chat pro but it only refers to facebook massenger.

1192

1 year ago

JemelinartigasUp-and-Comer

asked in General Q&A

where i find my request inside manychat account

where i find my request inside manychat account? I have sent a request to be able to use my other Instagram account but i dont know where to fine the request inside manychat any help tahnks

How add instagram account my customer to manychat and build Bot for him ?

i wanna build for my client instagram and messenger bots but i don't wanna get password from him. What i have to do ? Add to my Meta business site his instagram account as resource ? Any one has problem like this?

421

1 year ago

AMPubBookUp-and-Comer

asked in General Q&A

48 live chats

Hi! I just click back again. I manage to put together a response for a Reel or Post. Then it said 48 live chat? It seems the best thing to do is put a “Comment DM Automation” or “Automatic Instagram Funnel” How exactly can I do that?

Automation not automatic i have to nudge it along

Hi I’ve just set up my first automation and (forgive me for not knowing ANY terminology - I’m old and don’t really know what I’m doing!) it isn’t replying automatically. The notification that I received a message with the keyword just sits there and i have to log in to manychat and ‘pull’ the trigger to nudge it along. I have activated it and made it ‘live’.

251

1 year ago

FinishlineMotors

posted in General Q&A

Manychat App is not Primary receiver in your Facebook page settings

Primary receiver for handover protocol is set for many chat but I keep on getting a message “Manychat App is not Primary receiver in your Facebook page settings” help please

600

1 year ago

AMPubBookUp-and-Comer

asked in General Q&A

take the advice of new account, but a hit a road block

Hi!Taking the advice of making new account. I was at the website. I did click Instagram because that was my intentions. It did stated click on Facebook. After a few clicks and fill in the necessary blank spaces? It stated “Would you like to Create a new Facebook Page?” I am trying to have a new account and it will be connected to Instagram professionals. Also, at the top left side on the main page. I hit “New Account”. It went through the same clicks and fill in blank space. It ask the same questions. May I have the Facebook page that I currently have it connected to my Instagram professional? It seems that not having many accounts is manageable? Yes, I am just starting. Something comes up, it will be different. Can that be possible? Any response will be appreciated.

FB Messenger subscription: Sending weekly message via Smart Delay?

Once a messenger user subscribes to one of my lists, I want to send them a weekly DM with some automated content.Can a looping smart delay automation be used to achieve this goal? Is there a better way to achieve weekly DM goal in an automated fashion?

is what's app available on free plan forever?

Hi, I just wanted to know if the WhatsApp connection is available on free plan. I could able to connect but I found one this below 30 days passes from the moment of successful phone number This means I have to upgrade to a paid After 30 days of connection

150

1 year ago

Marcin BaćkoMessage Musketeer

published in General Q&A

FAQ: All you need to know about the Manychat basics

Hello Manychat Community For some time I see there is a lot of people that are just asking for money instead of help.Of course, I helped a tons of people here for free and a lot of just paid me for my time and my knowledge even when I don't ask for that.But to the point.Here is something from me for FREE hope you like it. 1. Can I use Manychat on FB groups, Personal page, TikTok?NO, Manychat is dedicated only for:Facebook business page Instagram business or creator profile WhatsApp business - PRO ONLY Telegram - Only bot account, not a group SMS (by Twilio) - PRO ONLY All of these can be connected to 1 Manychat account 2. I got a Free account and it asked me to buy a pro but I did not reach 1000 contacts why?Manychat represents paid plans wrong on so many levels and they should fix it! HERE I will represent you what really Free account let it do.FREE:max 1000 contacts 1 Team member 4 growth tools (mean 4 automations live) 10 tags 3 keywords 2 sequences 1 Live chat seats Manychat brandi

48050

1 year ago

AMPubBookUp-and-Comer

asked in General Q&A

Have a new account in ManyChat

Hi!I was off from ManyChat in a few weeks ago, I think. At the moment, I need to sign back in. On “Setting”, it said the date Feb. 25 it over? I need to sign back in. Also, in a different Title entirely from the previous account. How can I start doing this? Any response is very much appreciated.

Question about follow trigger

I saw someone who had a trigger where whenever someone new follows it’ll trigger an automation. How can I use that trigger? I can’t seem to find it on the list

manychat does not work when the bot is connected in more than one place

Pessoal, estou precisando de uma grande ajuda, desculpe o inglês não correto, sou do Brasil.Eu uso o manychat para o telegram e o mesmo bot que eu conecto no manychat eu também uso no channel help, sempre fiz assim em outras contas.Porem peguei uma conta de um cliente novo, que eu instalo o bot no manychat, e o manychat funciona perfeitamente, porem ao colocar o mesmo bot no channelhelp, o meu manychat para de funcionar na mesma hora, ja aconteceu com alguem ? tem como resolver? as minhas outras contas no manychat que tem o bot nos 2 lugares ainda funcionam normalmente, estou precisando muito ajustar isso !Se alguem puder me auxiliar agradeço muito.

Instagram isn’t appearing anywhere

Instagram isn’t appearing anywhere on my options even though it says its connected.. All of the help pages are outdated and don’t show anything the same way that I see it when I pull up instagram or facebook. Is there ANY kind of live support.. Pretty shocking that the help is awful with no live chat support…… Should I disconnect and reconnect all my accounts?

my dashboard looks different to others. No keywords section

hi, I seem to have a differnt dashboard. I have pro, but i dont seem to have keywords. Can anyone help?

Automations running at the same time - free account

Hello.I did some basic automations (user comments on a post and I send a link by direct), but I can only activate 3 at the same time, when I activate others it says that the trigger is not enabled, and then I enter the automation and try to enable the trigger , it keeps asking to subscribe to the paid plan. I thought that in the free account I could have unlimited simultaneous automations...

Hi everybody I have manage to make an automatisation for my facebook, I clic the live button and its blue but when I try it on my facebook (orsomeone else) the automatisation wont start.Is it because I am still in trial version of manychat? thanks a lot, Steffie :)

No Message .. only respond to comments

is it possible with ManyChat to avoid sending a direct message but to only use it as a bot to respond to comments on posts?

Connect official Whatsapp API in Manychat

Hello, nice to meet you, my name is Eduardo.I would like guidance on connecting the official WhatsApp API with ManyChat, I already have a permanent Meta Developer API and I would like to connect it here. If you send an article, video or can send it here, thank you!

420

1 year ago

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