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General Q&A

Any questions you have about using Manychat.

  • 3,744 Topics
  • 7,835 Replies
3745 Topics
Stanley
StanleyUp-and-Comer
asked in General Q&A
Anyone able to access the tutorials? Look what i am getting, am I the only one with this challenge?

 

993
Marina
Manychat Team Member
Xata11
Xata11
asked in General Q&A
Contacts deleted billing

Hi there!I’m the freshman with ManyChat tools. Currently I’m still testing the free version’s options and I’m concerned if you can define the phrase “Contact” for me.  If I go for the Pro version and I have upto 3k contact, and I deleted 1k contact.Will i be charged for the 3k contact or I will be charged for 2k contacts since i have deleted 1k contacts already.

1040
Xata11
fitpratt
fitprattUp-and-Comer
posted in General Q&A
Unable to see some comments

I am unable to see some comments on my reel which I linked to Manychatplease help me

2146
jrpower
Nataliemurray
NataliemurrayUp-and-Comer
asked in General Q&A
IG automation working soiradically

I set up a DM automation that stipulates that when people comments the word “ready” on a particularly post, it’s supposed to give them one of three responses under their commented and then it’s supposed to send them a DM It worked for a few times, and then it stopped working So I went into the platform and saw that somehow it was turned off, so I turned it back on And then it worked one more time, and then it stopped working again What am I doing wrong?

130
Nataliemurray
Dican
DicanUp-and-Comer
asked in General Q&A
queue message problem

Hello!Im having problems with the next flow:Using the next example: what service do you offer and where are you located?In the example are two non related questions and I need them to be answered.So I came up with this:I created a flow (cuantificar preguntas) that reads the whole text to separates, store and organice the questions in variables (1st question, 2dn question, 3rd question). Afer that I created a flow (responder pregunta) where it analizes the first question and classifies it to give the correct answer. After that,  the flow “cola de mensaje” starts, where it deletes the first question and if there’s a second or third message it will move them upwards (2nd to 1st and 3rd to second). After moving up the questions in the queue the flow “responder pregunta” should start again and keep looping until there’s no more questions to answer. Here lies my problem:It does organize and answer the first question (and deletes its afterwards) and moves up the second question to the first o

301
Gustavo Boregio
ReinaldoWtd
ReinaldoWtd
asked in General Q&A
Comment triggers are not specific

I have a lot of triggers that CONTAINS the same start, but they go to various automations, and when someone sends one of the keywords, it do not identify the whole word but just the start of it. let me show an example.If the user send the keyword “EP98”, and i have a trgger set to “EP9”, the automation that will be sent to the user is going to be the one with the “EP9” trigger. But the automation that should be t=sent is the one wth the “EP98” trigger.In DM triggers you can choose to only send an automation when the message IS a certain keyword, not when it CONTAINS the keyword. but in the post/reels comments and the story replys, i can only set it to look for massages that CONTAIN a certain keyword.Does someone know how to make the comment coments only identifies specific word, like the DM triggers?

1060
ReinaldoWtd
hershkoy
hershkoyUp-and-Comer
asked in General Q&A
Bot pass conversaion to human operator

Hi community I am new here. I am looking for a way to implement a shared inbox, where all incoming chats are handled by a bot, until at some point the bot decides to pass the chat to a human operator to continue the conversation. The human takes control of the chat, until it ends it, and then the bot takes over again (if the user restart the conversation).This is the flow:1. customer talks with bot2. bot tags the chat at the end3. chat is assigned to group based on tag4. at some point human will come and reply to the customer  in chat using many chat ui5. Bot should not respond now since human is talking6. Human will at some point solve the issue of customer and untag the chat7. Now bot becomes active again and will respond to the messageI am having difficulty to understand if this can be done with manychat.  Any idea if this is possible? 

2535
Gustavo Boregio
maxhsu4
maxhsu4
asked in General Q&A
Manychat got me flagged On Instagram

I’M IN THE MIDDLE OF A SALE AND IM BANNED FROM COMMENTING AND I CAN’T EVEN POST ANYMORE. I REACHED OUT TO INSTAGRAM AND THEY ARENT VERY HELPFL. HOW DOI AVOID THIS USING MANYCHATS IN THE FUTURE? HAD I KNOWN THIS WOULD’VE HAPPENED I WOULD HAVE AVOIDED THIS ALTOGETHOR.

1350
maxhsu4
Danylo
Danylo
asked in General Q&A
Manychat and voiceflow

Is it possible to create an ai chatbot with knowledge base to respond on the questions inside the manychat?I am trying to connect voiceflow simple chatbot( capture question and answer it) to manychat through external request but I am not sure how to do it.Do you know how to create this kind of chatbot?

3941
Gustavo Boregio
Micaela
Micaela
asked in General Q&A
Opt-out message Whatsapp

Hey! How do you add your opt-out text in grey at the bottom of your broadcasts like in the image?  

471
Gustavo Boregio
ALICOR
ALICOR
asked in General Q&A
Unable to publish automation and flow is not working

Any edits that I have made on my automation flow cannot be published, as the error message “Something went wrong” kept coming up. This is the link to my flow:  https://manychat.com/flowPlayerPage?share_hash=100289275347277_8cf5aafeb21f6927331fc6375a78c9a8ce09685d

2651
Gustavo Boregio
Manish Kumar
Manish KumarUp-and-Comer
asked in General Q&A
Does Messenger allow us to do follow-up with people?

 Hi I run Facebook Ads for a restaurant , and when someone clicks on the ad, an automation will start, and a coupon will be sent to them.Is there any way to send a follow-up message to people who didn't retrieve the coupon?I have different stages when someone request for coupon, and when someone retrieve couponIn my area, people don't like to share their phone numbers, so the only thing left for me is a Messenger message.I have around 500 people who clicked on the ad, but when I go to broadcast, only 12 people in the list (1 month old campaign). or does messenger even allow us to do it?I am assuming if broadcast shows 12 people. then if I create a sequence, it will give me similar results. Or am I wrong on this?

603
Gustavo Boregio
land
landUp-and-Comer
asked in General Q&A
need to create an http request

i need to create an http request to bring some info, but it says : just https allowed. my problem is the api that im trying to call is not under a https server… and it woult take some time for this people to change it to https…is there anyway to achieve this goal making http requests from my flow ?

693
Gustavo Boregio
Ashpreet0007
Ashpreet0007
asked in General Q&A
sending bulk message

Hello guys ! Is there any feature on manychat by which we can send bulk messages to users with just one click instead of manychat sending single dms to people who engage with our content 

14941
Digitalmateus
Karuna
Karuna
asked in General Q&A
I still don't see one of my feeds after many refreshing

Hi all,I’m using the free version of Manychat and I uploaded one post and one reel (which are basically the same).And I made an automation, I could only see and click the reels tough I wanted to click the post.Anyways, the reel was the only available so I actually erased the reel from my feed and I tried to select the post from Manychat but I could not see my post even after many attempts of refreshing.Can anyone give me a hand with this issue?It’s kind of driving me crazy..! 

280
Karuna
Vapor de Loto
Vapor de LotoUp-and-Comer
asked in General Q&A
Falta de respuesta en los comentarios de IG

Hola Manychaters! Tengo la versión premium y he observado que no siempre se activan las respuestas automáticas de instagram y tampoco los DM, siempre quedan algunos sin responder. ¿a alguien más le sucede esto? ¿Alguien sabe a que se debe y como lo puede arreglar? Gracias

1141
PaolaP
Alexandra_Walsh
Alexandra_WalshUp-and-Comer
posted in General Q&A
Best words for comments on an IG or FB post? (Post Comments DM Automation)

Hey! I have been enjoying using ManyChat so far and have seen DM automation's impact on FB and IG. I have been focusing on automation for post comments; what are some of the best words or emojis to ask people to comment to get them to engage and actually respond to the post with it?

720
Alexandra_Walsh
Ainesh
Ainesh
asked in General Q&A
Trouble connecting WhatsApp, issue with meta, account whatsapp account disabled

I was following the process to connect my whatsapp number to manychat, was sent to facebook, but cannot complete it on facebook, please see attached. What should I do? 

1030
Ainesh
Corricello
Corricello
asked in General Q&A
Active Campaign integration with ManyChat

I know how to collect emails through ManyChat and link them to Active Campain. However, I can't figure out how to associate the First Name and Last Name data that I've collected with those fields in the record in Active Campaign. Anyone know how?

880
Corricello
Karolina
KarolinaUp-and-Comer
posted in General Q&A
Manychat doesn’t respond to automation

Manychat doesn’t respond to automation "Manychat doesn't respond to automation. I've set everything up as it should be: responses to Instagram Reels. Initially, it worked, responding in the free version, but then it stopped responding. I purchased the paid version and despite all the correct settings, it doesn't respond to keywords - it doesn't respond to any automation at all."

9810
Julia Gi
Luisribeiro
LuisribeiroUp-and-Comer
asked in General Q&A
Can my clients receive an e-mail after a buy ?

I already work with one e-mail plataform tah does e-mail marketing too. Howewer, Manychat has it all. I can bring leads with automation, I can automatically answer my clients and much more. It is a very interesting platform indeed but I did not find the way to automatically send my customers an e-mail after their shopping.Could any good soul, help me? 

603
Gustavo Boregio
Vlada
Vlada
asked in General Q&A
Умные задержки

Нужно настроить разумную задержку 4 часа после чего продолжить отправку в промежуток между 18:30 до 19:30 Но почему-то здесь дает возможность поставить только круглые числа 18:00 – 19:00.Как это правильно сделать, чтобы отправка была в промежуток 18:30 и 19:30?

830
Vlada
Julia Gi
Julia GiUp-and-Comer
asked in General Q&A
I'm creating different automations for the same post in order to get a certain response to a certain comment, why doesn't it work?

I’m tryng to set a dufferent DM response to each comment I get on a singular post. It isn’t wotking, what can i do?And how can I set this automation to a post I have scheduled but that isn’t on my feed yet?

360
Julia Gi
nikkiwilliams
nikkiwilliams
asked in General Q&A
Can my client use manychat for this issue?

I have a client that gets a lot of traction when he posts. If people want his freebies they say a word in the comments section, however, he's then thrown in Facebook jail for messaging too many people all at once. How can he get around that using ManyChat?

100
nikkiwilliams
Belén
Belén
asked in General Q&A
Ayuda con la facturación

Si alguien puede ayudarme con esta duda os lo agradeceréTengo plan Pro y acabo de superar sin darme cuenta los 2500 por lo que se me fue el plan a 45 $. Ahora he limpiado contactos antiguos y he logrado bajar de los 2500 pero no sé si volverá el plan a 25$ ¿sabes si esto funciona así? ¿se me volverá a ajustar o ya me quedo en los 45 $? ¿puedo hacer algo más para volver al plan de 25 $??Espero puedas decirme algo!Muchísimas gracias!

670
Belén
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