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General Q&A

Any questions you have about using Manychat.

  • 3,547 Topics
  • 7,365 Replies
3548 Topics
igorvensko
igorvensko
asked in General Q&A
Automation not working. What am I doing wrong?

I create simple automation. Comment with word “Figma” to all posts and reels and get unswer with text and button. Press Live and nothing works. What am I doing wrong?  

13110
AAJ
carnar
carnar
asked in General Q&A
How to print New line character from Bot Fields

Hey there! I would like to save the working hours in a bot field to print it when the user needs it.I would like to structure that message📍 Branch office 1🕗 Monday to Saturday 8am to 10pm📍 Branch office 2🕗 Monday to Saturday 8am to 10pm… (The idea is store this value dynamically to avoid update this message from the Flow )How can I print the new line character?When I save the value “\n“ Manychat escape it for “\\n” and print it in this way.

120
carnar
hdelaurent
hdelaurent
asked in General Q&A
How do I enable a trigger that is disabled?

How do I enable a trigger that is disabled?  I only have 3 contacts because I am just trying to figure it out.

800
hdelaurent
Tanishq28
Tanishq28Up-and-Comer
asked in General Q&A
Big Problemo! Pls help!

HI! i’ve been having this issue where anyone who messages me will get this reply, do you happen to know how to fix this?

271
Digitalmateus
Jimmy Leung
Jimmy Leung
asked in General Q&A
The Json Funuction does not exist from my end

I have been using Many Chat with the Json function for 2 year. I always copied and pasted my old files that have Json function. Now I am making a new account for another page, but the Json function does not exit anymore but replaced but another function below: This funtcion does not allow me to make an Ad that contains both Facebook and IG posting at the same time. Now I have to create 2 automations, one for FB and one for IG, and do the Ad seperately for both platforms.Can anyone help me to fix it? Thanks a lot

840
Jimmy Leung
andreibarabas
andreibarabasUp-and-Comer
asked in General Q&A
ManyChat & Gorgias

Hi, we want to use ManyChat for IG automations and our CX team uses Gorgias to respond to any live support that pass through the automation. We selected ManyChat as the “Default routing app” in FB Page → settings → New Pages Experience → Conversation routing (see screenshot)We initially thought this is enough, as we were seeing the tickets open in Gorgias, but it seems whenever we try to actually respond to the tickets in Gorgias, we get this error This issue appeared since we selected ManyChat as the default routing app, and we tried reconnecting both platforms, but still the same issue

2285
andreibarabas
Mara
Mara
asked in General Q&A
why wont it oublish?

I click activate and then publish, but it won’t publish. What am I doing wrong. This never happened before?

20
Mara
jferra
jferra
asked in General Q&A
HubSpot Form Submission

Hello, Trying to add a form submission action via the hubspot integration. Everything is hooked up on both hubspot and manychat. I’ve also tried refreshing permissions, and completely removing the integration and adding it back again. I’m manually entering the form ID, and the form will populate and let me match fields. When I save it and go back to the form submission action, the form is no longer there. I’ve tested myself and it does look like nothing is getting sent to HubSpot. Screenshots below: After manually entering the form id, it populates.After saving, and going back to that same action, everything is gone. Any ideas? Is the integration just not working as it should? 

490
jferra
Travconn
Travconn
asked in General Q&A
Instagram Broadcast Alternative

Since the Meta team has decided to pause allowlisting for Instagram Broadcast and the beta is closed. Are there any alternative automations styles for broadcasting in Instagram or atleast informing mass followers? 

4262
TheNerdNextDoor
jcatdigitalalles
jcatdigitalallesChannel Explorer
asked in General Q&A
Is there anyone else experiencing (eventual) delay in flows?

Hi everybodyI have set up a couple of flows in our ManyChat account.Our flows request info from people in order to send a quotation. The last two actions are:Add a row to a google sheets file Send an email to our user agents.A couple of weeks ago, the flows worked fine.Since then, those two actions experience eventual delay. Let me explain:The flow reaches that step, the actions in most cases is executed immediately. In some cases, are executed after 25 or 26 hours later,For “some cases” I mean 3 or 4 times in a 3 weeks window.All replies are welcome.Jhony 

242
jcatdigitalalles
BuiltByMichael
BuiltByMichaelUp-and-Comer
asked in General Q&A
WhatsApp use case and estimated costs?

I'm having a nightmare connecting WhatsApp (not your fault) so I just want to check that my use case is even possible before continuing and to also get an estimate of the potential cost.I would like to set up a service whereby people can send some data (a list of 5-8 data points like weight, length, depth etc) to me via WhatsApp. Then using Zapier I would connect ManyChat with OpenAI to form a response, as a personalised automated response to the users message.Is that possible? Imagine that 1000 people sent a single WhatsApp message and received a single reply, daily, what would the cost be for me? Is there a discount for more scale?Hope this makes sense.Many thanks ManyChat community. 

1224
BuiltByMichael
AwaisToor
AwaisToorChannel Explorer
asked in General Q&A
Inquiry Regarding Facebook Policy: Sending Private Messages in Response to Comments

I have a question regarding Facebook's policy. If a customer comments on our post and we reply in the comments, are we also allowed to send them a private message (DM, inbox) according to Facebook's policy? For instance, if 50 customers comment on our Facebook post, can we send all 50 of them private messages (DM, inbox) without violating any Facebook policies?

390
AwaisToor
thedreamingyogi
thedreamingyogi
asked in General Q&A
Automate FB ad comments

Hi! I’m trying to setup an automation to send a message when someone comments a specific keyword in my FB and IG ads. Is this possible? Only options I see so far are comments on regular posts or clicks on ads. Thank you in advance!~Meli

210
thedreamingyogi
Nexus Of Culture
Nexus Of Culture
asked in General Q&A
Connecting to Wix chatbot

I have the pro account but the instructions to connect to my wix chatbot does not match the dashboard., How can I add a flow?

631
jcatdigitalalles
bevin
bevinUp-and-Comer
asked in General Q&A
Sending Subscriber to Automation (typo)

Hi all! There were a few people that made a typo in the automation so they were never entered into the flow--is there a way to get the in the automation sequence without telling them to send the correct keyword?

494
jcatdigitalalles
hghayyomi
hghayyomi
asked in General Q&A
help

I get this message when I connect Facebook to Instagram:instagram account is associated with a commerce account and cannot be moved. please disable the commerce account first before trying again Please help me 

170
hghayyomi
alcoser.sebastian1098
alcoser.sebastian1098Up-and-Comer
asked in General Q&A
connect whatsapp

Does anybody knows why facebook dont send mi the verification message or the call to get my code

283
Digitalmateus
LauraB
LauraBUp-and-Comer
asked in General Q&A
Flow doesn't go till the end in IG

The flow works perfectly in Manychat preview but in IG sometimes it doesn’t even start, sometimes stops after first or second reply randomly. 

235
Digitalmateus
Camila
Camila
posted in General Q&A
we haven't received a response from sales

Hello! I would like to inquire if you have had any issues with customer service. We have been reaching out to the sales team for weeks to upgrade our current plan, but we haven't received any response, and we don't know where else to contact. Help!

190
Camila
jdevelvis
jdevelvisUp-and-Comer
asked in General Q&A
Manychat not making it through my Messenger automation flow?

Just started using Manychat and launched my first ad campaign yesterday. Have a little over 40 Messenger conversations, with most making it to the end of the flow with no issues. But 10% of them have stopped at random places in the flow (not the same spot each time), which leaves the respondent with questions but without a coupon, which is what they clicked the ad for in the first place.Is there a way for me to force the next step for a specific conversation or something? I’d prefer to keep them in the flow instead of me sending the offer manually, as then I won’t have their email & SMS opt ins.

4356
jdevelvis
mfiore15
mfiore15Up-and-Comer
asked in General Q&A
Remove Popup on website

Hello, how do I remove the pop ups I installed on my website? I forget how I installed them.  

422
mfiore15
luizgustav0ls1
luizgustav0ls1
asked in General Q&A
Does Manychat works on WhatsApp accounts made with virtual Skype phone numbers?

Hello! I just made an account and this is my first entry on this forum. I am thinking of using Manychat on my WhatsApp account. The only thing keeping me from doing this already is that I am not sure if the software will work properly on WhatsApp accounts made via Skype phone numbers, instead of an actual cell phone number. I need to be kinda sure about it because a Skype phone number is really expensive and they do not offer a free trial so I can run tests on it. Could please anyone help me with this? I know that's a very specific question, so I appreciate any help from anyone willing to help me. Thank you so much!

1322
Digitalmateus
Mel E
Mel EChat Surfer
asked in General Q&A
Instagram Live Trigger

Does the Instagram Live Trigger only work during the live itself? If people are watching after the live - a replay - will the Live Trigger still work?Or would best practice be to build the same flow for the Post/Reel Trigger too?

130
Mel E
ausdemHinterland
ausdemHinterland
asked in General Q&A
ntegration of Whatsapp Business.

HelloI still have problems and questions regarding the integration of Whatsapp Business. The business account has been available for a few days now. How can I integrate the existing number now? It says here that I should delete the existing account? Then my last conversations will be gone, right?Many thanks for your tips!

270
ausdemHinterland
Kuy
Kuy
asked in General Q&A
adding stickers

How to add sticker as a reply for my messages on Instagram, I heard manychat has this option, but I can't find stickers anywhere 

750
Kuy
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