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General Q&A

Any questions you have about using Manychat.

  • 4,246 Topics
  • 9,218 Replies
4246 Topics
Melina Freitas
Melina Freitas
asked in General Q&A
Automations are being activated without the user sending the trigger

Some automations are being activated in my direct message without the user sending the trigger. In the middle of the conversation mediated by the social seller, an automation is suddenly sent, out of context. Is this a Manychat configuration or an Instagram error?This automation indicated by the arrow emoji that was sent suddenly. 

380
Melina Freitas
Esteban Gonzalez
Esteban Gonzalez
asked in General Q&A
Agregar línea WA existente

Buenos días a todos. Tenemos ya una línea de WhatsApp en la empresa y nos gustaría añadirla como canal a Manychat. Actualmente, estamos utilizando otra plataforma donde recibimos las consultas de WhatsApp. No nos permite agregar la línea existente y nos da únicamente la opción de agregar la nueva línea. Si seleccionamos “Use my own number” me lleva a Meta. Avanzo un poco con la configuración y al llegar aquí la única opción disponible es crear una cuenta, cuando ya nosotros tenemos. Gracias por la ayuda. 

190
Esteban Gonzalez
Flor Palma
Flor Palma
posted in General Q&A
Whatsapp Login

Hello, I am new to ManyChat and need assistance. I attempted to link my WhatsApp to the platform to automate responses and manage messages from here. I had to deactivate my number on WhatsApp because ManyChat was not accepting it, indicating that it already had an account. After deactivating it on WhatsApp, I was able to link it to ManyChat, but I couldn't respond to any messages. I panicked and tried to deactivate it on ManyChat, but I CAN'T. Now, not only can I not see incoming messages or respond, but I also can't return my number to WhatsApp. It doesn't work! It's a complete disaster.  Please Help me. Whatsapp is the first way of contact my clients.

390
Flor Palma
gymmer.in
gymmer.in
asked in General Q&A
Is it possible to delete contact through automation?

Hi there, Is there any possibilities to delete the contacts through automation in pro plan? Thanks in advanceRamesh

800
gymmer.in
LUISMARCOB
LUISMARCOB
asked in General Q&A
RECOGNIZE AN AUDIO USER INPUT

DOES ANYONE KNOW HOW CHATBOT CAN RECOGNIZE AN AUDIO USER INPUT, I AM USING CHATGPT ALONG WITH MANYCHAT TO MAKE A BOT, BUT WHEN I RECEIVE AN AUDIO I WOULD LIKE TO PAUSE THE INTERACTION SINCE CHATGPT IS NOT ABLE TO INTERPRET AUDIO

3496
joao.mendes.ribeiro
Panos Leledakis
Panos Leledakis
asked in General Q&A
Instagram message automation not working!

Hi i I set up an dinstagram automation but when they send me a message the conersation starter doenst ignite. What do i do wrong? 

401
LUÃ FANTINATTI
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Phil Lipkey
asked in General Q&A
Something went wrong

When I click on “send message” in my facebook ad which should take me to a Manychat flow, I oftentimes see the following,     “Something Went Wrong   We are currently  updating this feature in response to new rules for messaging services in Europe”     I am posting this ad within 15 mile radius of central Illinois.  Please help!!!Phil

2480
P
HebWatts
HebWatts
asked in General Q&A
Looking for URLGenius replacement

After a love-hate relationship with URLGenius, we’re looking for deeplinking alternatives to open Manychat Ref URLs (on both Messenger and Instagram, if possible) directly on the Messenger and/or Instagram apps. What platforms would you recommend? How have you been redirecting contacts from a mobile browser or email platform without getting them to type their email and password to log in?

210
HebWatts
Kate Sunshine
Kate SunshineUp-and-Comer
asked in General Q&A
Contacts

Hello,I am new here and planning to use Manychat from tomorrow on for my creator account on IG. About a month ago I created my free account with Manychat but am currently having neither keywords defined nor an automation set up yet. I just logged in and it shows me that I have 14 contacts already without even having used Manychat once...I don't get it. My private account is one of these contacts, and I am 100% sure I did not subscribe to my Manychat account or test a keyword or something as I did not even have set a keyword yet.How can that be that there are random IG accounts (some of them spam accounts, but not all) added to my contacts & community without having interacted with any of my posts (as my IG account is new and I will only be starting to post from tomorrow on)? As I am planning to go for a paid account with Manychat but as the price increases with increasing contacts, I want to make sure that I only pay for contacts who actually entered my keywords I will set and not

2562
Kate Sunshine
H
Headmaster2024Up-and-Comer
asked in General Q&A
How many FB & IG Accounts can I add to one Manychat account pleae?

How many FB & IG Accounts can I add to one Manychat account please?

17282
H
Pavel Bieloienko
Pavel BieloienkoUp-and-Comer
asked in General Q&A
Trigger for rule

Dear Support Team,I have created a rule to update a custom field whenever a tag is added to a contact. However, after applying the tag to all my contacts, the rule did not trigger as expected.The rule only works if I manually change the tag by entering the chat with each contact.I need to apply this rule to my entire client base of 220,000 contacts. Could you please assist me in resolving this issue?Thank you for your help.Best regards,

312
Pavel Bieloienko
cryptogod
cryptogod
asked in General Q&A
Instagram Chat, I want to move the conversations to the General section and not to the Principal.

Hi, how can I change the direction of the automated chats and move them to the “General” section instead of the “Main” one? 

820
cryptogod
mareks.media
mareks.mediaUp-and-Comer
asked in General Q&A
Sometimes DM Automation doesnt send

Using Manychat most of the time for dm Automations based on Keyword comments, and it works for 90% of the time, but for ±50 Messages a day I have to manually send the message.The user which commented gets an empty message to his DM’s where it says something like that: xxxx sent you a message to a comment u wrote. (dont know exactly cause I use german Instagram, but u can take a look on the added Screenshot) Is there anyway to fix this? 

500
mareks.media
Lara123
Lara123
asked in General Q&A
DMing my followers

Is it possible to send a DM to existing followers or do I have to manually do this follower by follower? I am not looking to automate a DM upon a new follow. I want to DM each of my 100K followers. Is this possible?

621
Gustavo Boregio
britt15s
britt15sUp-and-Comer
asked in General Q&A
Manychat & Private Facebook Groups

Does Manychat work with PRIVATE facebook groups? I can only select a trigger from my business profile page. 

7483
Gustavo Boregio
Hristo Bosnev
Hristo BosnevUp-and-Comer
asked in General Q&A
Problem with the flow in IG

Hello! I've been having a problem with the flow in IG for a few days now. The flow stops after clicking a button, not giving you the next step or link. After sending the first message, the quick reply works fine, but on the second message, the quick reply, which links to a new bubble with a referral link to a website, does not work. The flow stops.Here is an example of what the message looks like. A new message should appear after the "more recipes" prompt, sending the bink button to the recipe website. I do this step because otherwise, I go over characters if I put a button on it after submitting the recipe. 

815
beyondknowing
aki
aki
asked in General Q&A
How do turn off / disable this subscription feature

How do turn off / disable this subscription feature, i tried automating and disabling the auto reply but whenever someone sending that keyword it automatically send this text 

620
aki
rioandini1
rioandini1
asked in General Q&A
How can I set up an auto-reply to comments without having to send a DM?

I want to use Manychat for auto-replying to comments, but without sending a DM to the commenters. The auto-reply should be based on a preset reference.

1130
rioandini1
thrivefromtheinside
thrivefromtheinsideUp-and-Comer
asked in General Q&A
Instagram automation will only send first message

I’m using a keyword comments to trigger DM automations but for some reason it will only send the first message in my automation.  First message has a button with the link.  66% of those who received the message clicked this link.  But only 8% of people who clicked that link received the next message.  Any ideas on how to trouble shoot this?  The second message has a 1 hour delay so should still be within the 24 hour window.  

930
thrivefromtheinside
kulturedwellness
kulturedwellness
asked in General Q&A
Automation stops after first message box

Hi there, I set up an instagram automation that triggered for key words in the comments of a specific post. This works great. However, the automation had multiple steps and message boxes to it. The initial message box including a link to a blog would send to them but then once they clicked the link, I chose the action to opt them in for instagram DMs. Within the 24 hour window, the automation was designed to send a second message box asking if they wanted a discount code and there were a few more interactive message boxes after that one. However, only the first message box was sent to 95% of the people who clicked through the initial link sent. My understanding is that if people engage with the first message box, they can be contacted through manychat automation within 24 hours but this seems to not work for flows? The few people who got the full chatbot automation were on my contacts subscriber list. How do I convert more followers/non-followers to subscribers? I’ve read articles that

1471
thrivefromtheinside
Marash
MarashUp-and-Comer
asked in General Q&A
IT DOES NOT APPEAR MY INSTAGRAM ACCOUNT TO BE CONNECTED

Hello everyone, here Marash!I’m having trouble using my Instagram account with Manychat, hope somebody can help me.My Instagram account appears as connected, but when I try to create an automation and add that channel, it again asks me to connect with the facebook botton and I’m stuck in that loop with nothing changing.I’ve read the troubleshooting steps and tried them, but without success.Can somebody help me please!Thanks,Marash

2008
Marash
Mommys Inbox
Mommys Inbox
asked in General Q&A
Signup Help: Can not start over with a new account.

HELP! I changed my account sign up to an Instagram business account, but it is not connected to a Facebook Business page.  I removed ManyChat from the integrations in Facebook, but I can not remove it in ManyChat. Now, I am unable to complete the sign up process in ManyChat. I can not set up templates NOR sign out of It to start over.  Please help.

250
Mommys Inbox
Ljubs
Ljubs
asked in General Q&A
How to create unique Automations for pre-scheduled posts

Hi there,I am trying to decide whether Manychat will be helpful to my business or not, and I'm confused by something in the automation sequencing.The main feature I am interested in is sending people direct messages when they comment on a post. When setting up the automations, there are three options for this:  Specific Post or Reel, All Posts or Reels, and Next Post or Reel.We pre-schedule all of our social media content...so if I am trying to create this automation for all of them, I assume I would pick All Posts or Reels.My question is:  How does Manychat work when multiple posts are using the same automation?Let's say my automation for all Posts and Reels is set to send people a message when they say "Myco" (our brand name), and there are 10 posts that have went out recently that this automation applies to.If I want to send them specific resources depending on the post they comment "Myco" on, how would that work? For example, on one post they comment on I want to send them a link t

7841
Kim and Kalee
ZAKA
ZAKA
asked in General Q&A
Hey, I'm trying to Import my Contacts from a CSV to many Chat & the issue is ManyChat wont recognize the Phone numbers on my list thus I'm not able to Map them to system.

Hey, I'm trying to Import my Contacts from a CSV to ManyChat & the issue is ManyChat wont recognize the Phone numbers on my list thus I'm not able to map them to the system. Everything else is mappable except the phone numbers. Most of my contacts are Lebanese so the number format is as follows (+96170000000)How can I resolve this issue?

540
ZAKA
gclane
gclane
asked in General Q&A
Help with Automation

I used the guide to create the automation.  I went LIVE this morning and it is not working on Instagram.  It leaves a message but doesn’t send the link that it is supposed to send.  Anyone have any ideas.  Frustrated!

70
gclane
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