General Q&A

Hi I was looking to see if I can send bulk facebook messenger messages. I have thousands of leads on facebook messenger and have a new offer to send to them. I am currently doing them manually and it is extremely time consuming. Can I do this with manychat?  Thank you 

Hi - I want to use one manychat account across two of my business instagrams, how is that possible?

Looking to trigger a bot based off a user voting in a poll, unfortunately manychat doesnt have this yet so I am employing someone to message everyone who votes in the poll. I want my chatbot to begin messaging the user after the user responds to the message my employee sends. What is the best way for me to do this?Do I setup a trigger for a specific word and make the user reply quoting a certain word or is there a better way that I haven’t thought of. 

Where am I going wrong to not have the next step on action for a chatgpt request? Second pic is from guide it has next step mine doesnt  

I understand you can only add one link in the automated dms. I always have multiple links I need to send. I tried to put them in the text reply and they are not clickable, forcing my followers to have to copy and paste, which is not ideal. How do I connect multiple links that are clickable? 

Hello, I use automation to send lead magnets to users who comment on my posts. With Instagram's rules updated on January 1, 2025, I wanted to clarify whether this practice complies with the new community standards. My automation is set up through an approved service and in some videos it contains a call to subscribe - usually the lister says: subscribe to learn more about the Italian language. But these reels were published before January 1. But these reels have automation - we send useful materials. So we are breaking the rules if the reel is published before January 1, but a person leaves a comment now? And in the future, we should not say the phrase "subscribe" in reels at all? All our posts do not contain calls for likes or other actions, except for leaving a comment with a certain word to receive the material. example of our reel https://www.instagram.com/reel/DDxB4dcAXw9/?igsh=MTZ4cTNuaXltYmxqNg==  Please confirm that this practice is acceptable or provide recommendations for adj

Please I need help. My Instagram automation stopped working, I have done everything recommended on the website all to no avail. Then I read somewhere to contact support if you changed Account, I did. But I have not been able to get help. Please what else can I do? I have sent email too. Thank you.

Hello I have a phone case sales business, and I want to integrate with Instagram and WhatsApp so that ChatGPT can respond as a virtual assistant. The context ChatGPT will receive includes a document with information about the business, but I also need to provide a Google Sheets document so it can respond based on the existing inventory. I can't find a way to do this, could you help me?

My automation is not working properly; I'm not sure why.My requirements are When someone comments they get a DM where we are going to share them the Recipe Link one that is done after few seconds two conditions are their whether they are old subscribers or new subscribers for Old subscribers different message and for new we are going to ask their email and first name and add them into CRM. Thats it. 

Hello,I hope this message finds you well. I’m interested in exploring ManyChat’s services and would like to know more about your pricing structure and subscription plans for higher contact volumes. Additionally, I would like to ask if ManyChat offers any franchise opportunities or reseller partnerships.If such opportunities exist, I’d be grateful for detailed information regarding the requirements, terms, and conditions.Looking forward to your response.Thank you in advance for your time and assistance.Best regards,baharmast

Hello,I use Ref URL to get people to start a Facebook messenger automation, it don't always work, sometimes it will sit open the messages with my page and stop.I also noticed that later (several days after) when the user starts a new automation with me page they will get previous automation my gussing are what didn't open then they first click the the Ref URL then will get the automation they are requesting now. Is that a known issue? Any solutions? Thanks.

Hello, the bot has a problem when it finished the conversation, at the end of the flow i have an external request, but it doesn´t do it, so i checked the logs of my system, and it doesn´t show anything, so it means that the bot is not doing the external request. But if i do the test request, it works, shows 200, the connection is successfully and i can see all the data in the logs of my system. Is there an issue in Venezuela for external request? What’s happening?, Why it works only the test request?

Hello, I have a question.Does anyone know how I can link an automated chat of manychat through zappier, so that when a person / customer fills out the form that is on my website, is to register your phone number, manychat detects the phone and trigger the automated whatsapp message? do you know if you can achieve?

Hello I wanted to inquire if Impact.com is still managing the ManyChat Affiliate Program. Could you please confirm if they are currently handling it or if there have been any changes to the management of the program?

Please help me, my auto-reply is not working.

Hi there, a few days ago I set up an automation for a link to be sent when someone comments the word ‘yes.’ I now want to send all those people follow up messages but I can’t for the life of me figure out how to do it. Can you please advise me? Thank you!

I can't receive pdf from my whatsapp bot, is it possible in many chats ?

I am building my Manychat bot with a lot of effort. People communicate via WhatsApp and I connect it to Google Sheet to collect the data. As soon as they communicate, I do the first insertion of the data. Then during the flow I update it 3 times. There are no more than 15 columns.Manychat says on its website that up to 150 requests can be made to the Google Sheet API per minute. I'm pretty sure I don't get over that. However, the messages from my bot to the user stop. In the "LOGS" part I found 3 warnings from Google Sheet that I had exceeded the limit. But that was yesterday. I did not find any more error messages, however the same thing keeps happening, when inserting or updating the data the bot stops for about 3 to 8 minutes, and then resumes. If I take out the insert data action in Google Sheets, my flow works normally, so the problem is due to that. This is the error, and it was the 9 that appeared. Then on 10 and 11 I don't get any errors, however the bot stops when inserting in

Hi,can i send a location link using WhatApp Automation ?

Hello, I am a newbie to Many Chat. My Meta Business account is verified and running. My business whatsapp the same. In my meta business portfolio my whatsapp is showing as a connected asset but when I go to whatsapp settings on Many chat, add own phone number, the search returns blank and does not show the connected, verified whatsapp business account? 

Hi! Sometimes people comment on my post before the automation is set up and then they don’t get the links to their DMs. What is the best way to remedy this? I have not been able to figure out a way to preset an automation if the post is not already live on Instagram. Not even sure if this is possible. Thanks for your time and help!

Hi all! I have an issue in the automation on Instagram. Have connected the specific link https://buycoffee.to/yogga.pl however when the client receives this message, and click on the link, they receive the attached error. can you please advise why is this happening ? How can I change it to make it work?  I would really appreciate your help.  thank you,niko 

Hi,My ManyChat automation stopped and I decided to delete and restart it. Is there anyway to retrigger previous comments?

hi! maybe somebody could help me here. im getting a couple of complaints already. i created an automation sequence for instagram message which offers 3 buttons. the buttons work but not all the time. i have received about 10 messages telling me the buttons dont work. any idea why?when i tried on my mobile it worked but not on my laptop. 

What’s the best image size and file size for Messenger when asking for consent to join a broadcast list? Hi everyone! 👋 I’m setting up a flow in ManyChat to collect user consent for joining my Messenger broadcast list. I want to include an image to make the message.What’s the ideal image size kind of message to ensure it displays well?It is here the “upload image” i am asking about